Information Services Resume Sample

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Dorthy Tremblay
65367 Felicia Stravenue,  San Francisco,  CA
+1 (555) 509 2038

Work Experience

Information Services Manager
09/2015 - PRESENT
Phoenix, AZ
  • Manage the planning, coordination and implementation of finance application changes to improve business partner’s processes and support business growth and organizational changes by establishing close working relationships and effective workflow within Bank of the West. Includes project leadership and organizing resource efforts from beginning to end
  • Perform production maintenance activities to ensure overall system stability, data integrity, and the timely availability of information in accordance with management’s performance objectives
  • Financial support services, and much more
  • Seven to Ten years of experience managing diverse enterprise data warehouse/data delivery requirements and production support and stabilization.
  • Industry experience in IVR Voice User Interface design and Self Service solutions
  • Experience in Telecommunications, implementing, operating, maintaining or using (as a ?super user?) systems in an enterprise setting
  • Corrects inaccurate or incomplete Sheriff’s Office Criminal History Documents. Update, merge, or expunge records in the Offender Management System (OMS)
  • Audits entry components in OMS for completeness and requests missing information or documents from Jail divisions prior to permanent retention. Updates DNA information in OMS
Information Services Analyst
06/2011 - 04/2015
Los Angeles, CA
  • Indexes scanned documents and perform final integrity checks on scanned documents
  • Safeguards and maintains confidentiality of Sheriff’s Office records
  • The University of Texas at Dallas is an equal opportunity/affirmative action employer (M/F/D/V)
  • Defines the IT strategic vision from a technological point of view and ensure alignment with the overall business strategy of the Carolinas Healthcare System (CHS)
  • Provide executive-level leadership and guidance on technology plans for the Carolinas HealthCare System computing environment, including the architecture, acquisition, design, and development of complex, integrated and standardized IT solutions to support business functional requirements
  • Collaborates closely with senior business leaders to understand their business priorities, and then proactively determines how technology can be best applied and leveraged to enable new business models and service lines, to improve the coordination of care across settings & continuum of care
  • Along with key enterprise IT decision makers & team members, business leaders, clinicians and external partners devises the CHS IT technology framework, technology procedures and practices of the organization
  • Ensures that the appropriate policies and structure for managing underlying IT infrastructure, which comprises all CHS compute, network, telephony, data center, Internet and technology capabilities are in place and optimized for maximum business benefit to the system
  • Brokers and manages key relationships with strategic IT vendors and suppliers, data center partners, and outsource firms to procure and manage IT assets and ensure the efficient running of the IT infrastructure
Information Services Intern
02/2009 - 02/2011
Dallas, TX
  • Creates or updates Sheriff’s Office criminal rap sheets with pertinent information
  • Reviews Bureau of Criminal Identification (BCI) hit list and updates OMS information from various sources
  • Performs expungement research and expungements for adult Jail records to comply with BCI expungement orders
  • Processes Subpoenas and GRAMA requests for records, reviews for legal and GRAMA requirements, determines need for DA Office review, produces, edits, or denies access to information as authorized. Assesses appropriate fees for retrieved documents
  • Maintains Subpoena and GRAMA records and forms related to the release or non-release, of documents and information
  • Analyzes requests for criminal history records. Makes appropriate notification response to other divisions, law enforcement, public agencies, and courts when appropriate
  • Prepares and assembles jail Release Packets for optical imaging. Prioritizes batches, assigns batch numbers, scans and verifies documents


Washington State University Vancouver
2003 - 2008
Bachelor's Degree in Computer Science

Professional Skills

  • In-depth analyses skills resulting in detailed written reports including recommended courses of action, and excellent written and verbal communication skills
  • Strong written, oral, and active-listening communication skills and interpersonal skills
  • Strong organization, time management, and project management skills and multi-tasking abilities
  • Excellent communication and interpersonal skills necessary to confer with executive management
  • Good verbal and written communications skills including excellent telephone etiquette
  • Strong resource management skills
  • Strong communication, leadership and organizational skills

How to write Information Services Resume

Information Services role is responsible for microsoft, leadership, technical, analysis, credit, design, integration, gis, database, mac.
To write great resume for information services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Information Services Resume

The section contact information is important in your information services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Information Services Resume

The section work experience is an essential part of your information services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Information Services resume experience can include:

  • Develop and coach personnel and effectively match resources (skills, personalities) with appropriate assignments
  • Strong computer skills using Microsoft Office applications
  • Successfully guide and lead business analysis sessions within the Provider and other HealthCare domain areas; Strong listening and presentation skills are key
  • Teaching, training, and developing information literacy and associated skills for stakeholders
  • Solid understanding of and strong interest in the primary factors influencing and disrupting today’s music industry
  • Expert critical thinking and problem solving skills

Education on an Information Services Resume

Make sure to make education a priority on your information services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Services Resume

When listing skills on your information services resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical information services skills:

  • Strong problem solving & troubleshooting skills
  • Experience with Advanced Microsoft Excel, Access skills
  • Demonstration of excellent communication, presentation, and interpersonal skills
  • Demonstrated project management skills and practice of continuous quality improvement
  • Excellent interpersonal skills with ability to communicate with all levels of employees
  • Proficiency in computer skills including Windows and Mac based environments, word processing, spreadsheets, Internet, and email applications

List of Typical Experience For an Information Services Resume


Experience For Information Services Manager Resume

  • Experience in creating, designing and writing training curriculum required
  • Perform validations to ensure appropriate reporting inputs and outputs
  • Experience using varied statistical methods
  • Demand management or portfolio management experience including
  • Able to establish and maintain effective working relationships with the management staff of the assigned Divisions and Activities
  • Graduate/Post Graduate in Finance, Engineering or Science with 1 to 3 year experience
  • Experience with scripting, e.g. with the PowerShell, Python or Perl languages
  • Proactive in identifying potential issues with the ability to research, plan, and prioritize information in a timely manner
  • Information technology experience

Experience For Information Services Analyst Resume

  • Information Security experience in audit, risk and compliance
  • Experience and / or knowledge of Project and Portfolio Management tools, processes and systems
  • Work with experienced IT professionals in areas such as IT security, network administra
  • Previous installation experience with healthcare systems, databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor
  • Valid Washington State drivers license
  • Epic security work experience
  • Hiring, interviewing, developing & retaining top talent and to be responsible for the overall team structure
  • Establishing and monitoring service level agreements as well as managing vendor and partner relationships

Experience For Information Services Specialist Resume

  • Coaching and mentoring individual contributors
  • Working understanding of digital trends and usability factors for search tools
  • Leading and mentoring the team
  • Working in a fast paced, ever changing environment
  • Mapping and/or configuration of business software to align with processes and requirements
  • Managing the day-to-day tactical operations of the IS team and ensure that customer agree SLA’s are met

Experience For Manager Information Services Resume

  • Reporting/Analytics: BW, HANA, Business Objects
  • Working knowledge of SAP Solution Manager
  • Working knowledge of Deloitte implementation of SAP modules and test scripts
  • Inviting, open, inclusive customer service approach to work
  • Updating efficiency Improvement tool
  • Understanding of cross-cultural communication needs and the ability to respond accordingly in such situations
  • Managing backup schedules

Experience For Information Services Senior Analyst Resume

  • Testing program solutions apps
  • Automating reports from manually directed data
  • Building relationships with internal departments
  • Managing the day-to-day activities of assigned staff
  • Processing and production of weekly/monthly metrics along with dashboards on performance of IMM Models on periodic basis (Daily/Weekly/Monthly)
  • Enabling the sharing of knowledge through interpersonal contacts and relationships as well as by using digital or electronic systems and processes
  • Recognizing and articulating information and knowledge needs
  • Selecting and implementing information and knowledge systems
  • Curating, publishing, and/or packaging information in usable formats

Experience For Information Services Coordinator Resume

  • Identifying systems and tools to meet requirements of specific communities
  • Extensive knowledge and understanding of a variety of operating systems including but not limited to Windows and DOS operating systems
  • Development of testing plans, test data and standard reporting; actual system testing
  • Performance monitoring and tuning of production, test, and training environments
  • Personnel responsibilities including mentoring, evaluations, hiring, and disciplinary
  • Responsible for establishing and enhancing the engineering discipline of the team
  • Knowledge of computer programming and understanding of the operating system
  • Knowledge of the computer programming and understanding of the operating system
  • Financial products (trading & banking book products) and credit risk exposure knowledge including Basel 2 norms

Experience For Senior Analyst, Risk Information Services Resume

  • Asset management such as purchasing, shipping, tracking, and maintenance
  • Systems lifecycle (scoping, support, escalations, patching, planning, retirement, etc)
  • Development, testing and on-going maintenance of Disaster Recovery Plans
  • Provides just-in-time business research for consulting and consulting support staff at all levels
  • IT hardware assets management such as Purchasing, Tracking, Maintenance, Replacement

Experience For Information Services Intern Resume

  • Assist in creating a monitoring solution for various network applications
  • Vendor interactions including pricing negotiations and vendor support escalations
  • Triage application issues, working with the Transitions and Training team to identify resolutions or escalations
  • Consistent monitoring and reporting on service levels based on agreed metrics
  • End to end ownership of features including design, coding, deployment, dev-ops and support
  • Extensive technical background including knowledge of PC internals, operating systems, board interrupts, ports, DMA channels, and conflicts

Experience For Information Services Executive Resume

  • Conducts complex support services, working with end-users and monitoring issues and resolutions
  • Learn the firm’s data architecture, reporting structure, reporting tools, and the associated capabilities and limitations of these environments
  • Knowledge of communications cabling standards, cable types, and cabling systems
  • Financial reporting and accounting/lease loan knowledge helpful
  • Define the infrastructure architecture and underlying technology components for the system portfolio for Carolinas HealthCare System
  • Inform and advise business sponsors and their staff on strategic and operational opportunities for improvement and develop roadmaps that illustrate feasible approaches to achieve them
  • Combined teaching and experience in area of expertise
  • Formal training in enterprise-quality software development

Experience For Senior Information Services Specialist Resume

  • End user training and second level systems support
  • Operation and support of production, test and training environments
  • Formulate and define systems scope and objectives through research and fact-finding to develop or modify the most complex information systems
  • Work on complex applications systems analysis and software systems programming applications or configuration
  • Identify, isolate, and repair of equipment and software effecting computer network service to all supported locations
  • Evaluate new and existing software products and make recommendation of potential users
  • Build, modify and execute changes as needed and facilitate changes for reporting outputs

List of Typical Skills For an Information Services Resume


Skills For Information Services Manager Resume

  • Excellent skills for team building, motivating employees, performance management, and decision making
  • Extensive problem solving skills related to data processing systems and equipment
  • Develop and expand your skills and abilities by working with new systems/software
  • Knowledge of and troubleshooting skills related to Local Area Network technologies
  • Oracle SOA Gateway Experience Differentiating factor: Number years of experience in Oracle EBS Development
  • Demonstrated experience and interest in working with undergraduate students
  • Experience in a newly developing organization, and a demonstrated ability to adapt to change

Skills For Information Services Analyst Resume

  • Exceptional customer service, written, and verbal communication skills required
  • Proven experience communication with all levels of management
  • Demonstrated ability to work well with people from many different disciplines with varying degrees of technical experience
  • Extensive personnel management and project management skills
  • Individuals with great analytical and technology skills
  • Negotiation skills are needed to review vendor contracts
  • Demonstrated interest or experience in student services

Skills For Information Services Specialist Resume

  • Working with users supporting a global application and accounting/finance loan lease experience nice to have
  • Identifying,evaluating and implementing Infrastructure solutions which would enhance productivity and user experience
  • Differentiating factor: Experience with InfoLease
  • Prioritizing information services to meet the organization’s most critical operational or strategic needs
  • Advocating for the effective use and management of information systems and processes
  • Experience in managing content, developing and deploying web hosting servers
  • Experience installing, administering and troubleshooting Microsoft PC operating systems (Windows 7 and up)
  • Experience in developing, implementing, operating or maintaining information systems

Skills For Manager Information Services Resume

  • 3 5 years experience in developing, implementing, operating or maintaining information systems
  • Skilled in independently planning and managing projects and producing professional reports for management
  • Two to five years of experience supporting or managing requirement gathering efforts
  • Review and analyze the effectiveness and efficiency of existing data source systems and develop strategies for improving or further leveraging these systems
  • Extensive knowledge of the managed care industry and strong understanding of basic data modeling or data relationship concepts in data warehousing
  • Responsible for setting and maintaining assigned project schedules, and for quality assurance testing prior to implementation
  • Understand the evolving business needs. Transforming expressed requirements into solutions. Prioritize business requirements together with business functions
  • Significant experience in a health care setting is desirable, specifically in technology and information systems planning to support business goals
  • Experience in Genesis and Avaya platforms including but not limited to, call routing, IVR and VOIP

Skills For Information Services Senior Analyst Resume

  • Leadership experience in managing cross-functional teams and influencing senior level management and key stakeholders required
  • Experience with program management office, project reporting and project coordination and scheduling
  • Experience working on InfoLease platform required
  • Strong understanding of Risk and products
  • Knowledge of credit risk principles and credit risk management and mitigation, good understanding of risks associated with current macroeconomic environment
  • Experience leading a team of more than 10 people is required
  • Experience in the installation of Linux operating system on servers and desktops

Skills For Information Services Coordinator Resume

  • Experience in shell scripting in Bash, Ruby, Python, Perl, etc. in a Linux environment
  • Able to establish and maintain effective working relationships with the management staff and coworkers
  • Able and skill to integrate messaging systems with telephony networks
  • Experience serving as editorial staff on a Forensic Science Peer Reviewed Journal
  • Establish and maintain effective working relationships with upper and senior management
  • 6-12 months experience in front line customer service and call handling
  • Experience in developing Network and Telecom technology and business strategies to meet customer requirements
  • Technical EDP experience in operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies

Skills For Senior Analyst, Risk Information Services Resume

  • Preferably with good understanding of ITIL, Critix, VDI/VM, Windows servers, MS office and Outlook
  • Successful experience working in a collaborative, team environment
  • Experience with mortgage or other credit products’ servicing
  • Experience managing a large team desired
  • Two (2) years work lead or process lead experience in a plastics processing environment
  • Experience working on AIX Environments
  • Experience in hardware and network support and troubleshooting for PC problem resolution and performance enhancement

Skills For Information Services Intern Resume

  • Able to establish and maintain effective working relationships with the management staff of the divisions serviced
  • Technical EDP experience in operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies
  • Good knowledge in managing branch IT infrastructure (Servers, IT Networks, PCs and
  • Demonstrated understanding of UTD’s strategic plan and goals
  • Two to four years of experience using integrated requirements management tools

Skills For Information Services Executive Resume

  • Two to four years of experience with Agile and writing User Stories
  • Experience partnering with Clinical Services, Care Management, or other related areas of health care focus
  • Experience preparing executive level reports and presentations
  • Prepares departmental budgets and ensures the department operates in compliance with allocated funding. Coordinates and directs internal/external audits
  • Clinical experience in a patient care setting
  • Experience with process improvement and automation
  • CyberArk (or comparable privileged access mgmt tool) experience

Skills For Senior Information Services Specialist Resume

  • Experience in supervision of staff and team development is required
  • Experience what it’s like to work for a Fortune 500 company
  • Delivers effective, reliable, and economical information technology products
  • Contribute to the creation and validation of server images
  • Demonstrated understanding of various regulatory and compliance mandates, as well as security standards; and
  • Experience in the implementation of security and data protection in a Linux environment
  • Able and skill to program and configure PBXs in an enterprise environment
  • IT work experience with a broad exposure to infrastructure/network, host, data and/or application security, and multi-platform environments

List of Typical Responsibilities For an Information Services Resume


Responsibilities For Information Services Manager Resume

  • Self-Development (personal investment: actively learning and improving their technical skills)
  • Strong experience with Microsoft Office applications including Word, Excel, and PowerPoint
  • Effectively coordinates and administers personnel policies and procedures in
  • Demonstrated experience with higher educaiton systems, policies and procedures
  • Open-minded, flexible and able to embrace and respond to change effectively
  • Demonstrated ability to work under pressure, prioritize tasks, and handle multiple tasks
  • Working knowledge and experience with identity management technologies, implementations, principles, and practices
  • Experience with leading edge practices, tools, and technology as well as working in a regulated environment to include HIPAA and ITGC

Responsibilities For Information Services Analyst Resume

  • Able to establish and maintain effective working relationships with
  • Powershell experience helpful
  • Experience with clinical information system implementation and support, which includes
  • Experience in Network and Telecom Operations
  • People and performance management experience is required
  • Significant recent supervisory work experience in a customer service environment

Responsibilities For Information Services Specialist Resume

  • Evaluate the effectiveness of operations and recommend changes
  • Demonstrated attention to detail and ability to handle sensitive material
  • Experience at state or national level with early childhood policies, regulations, and systems
  • Demonstrate computational ability
  • Experience in Information Technology
  • Information technology experience in cyber security operations, incident response
  • Write effective communications targeted for technical and executive audiences
  • Proven ability to learn and maintain depth of knowledge in technology

Responsibilities For Manager Information Services Resume

  • Successful Project Manager experience
  • Establishing and maintaining a professional relationship with internal/external customers, team members and department contacts
  • Working for IT in a Local Government Agency
  • Performing system and network engineering support for all park specific servers, corporate based servers and infrastructure
  • Willing and able to learn and apply new knowledge very quickly

Responsibilities For Information Services Senior Analyst Resume

  • Bring predictability to the team’s overall performance and delivery
  • Coordinates projects, including determining resources, recommending strategies, developing implementation plans, and preparing status reports
  • Finance and Accounting knowledge, including financial statement (income statement and balance sheet) analysis and modeling
  • Financial planning (i.e. budgeting and forecasting knowledge)
  • Researches and evaluates various methods of designing and implementing data processing applications

Responsibilities For Information Services Coordinator Resume

  • Route calls and visitors appropriately, providing triage services during busy times
  • Manages an information services product or service including network management, operating systems, or database systems
  • Supervise 6+ Information Services student staff in their work at the Information Desk, including setting work schedules
  • 10 to 15 hours per week during the 2016 Spring Semester period
  • Organize and facilitate Design Thinking and rapid protyping sessions

Responsibilities For Senior Analyst, Risk Information Services Resume

  • Grow your knowledge and understanding of business concepts and strategies by working in functional business teams
  • Performs complex programming assignments requiring an advanced aptitude of
  • Maintains computer systems after implementation by resolving and documenting problems
  • Maintain accurate requirement documentation for reporting
  • Proper and timely escalations of all issues/opening tickets

Responsibilities For Information Services Intern Resume

  • In a leadership role, preferably managing others
  • Serves as a counselor to and catalyst for department managers in identifying
  • Conducts research for local and regional case teams, Practice Areas and client development utilizing electronic, print and other resources as appropriate
  • Monitors progress of systems projects, providing technical guidance and assistance. Keeps partner area updated on project status
  • Oversees the consulting, acquisition, implementation, and support of PC, LAN, WAN, and telecommunications systems
  • Assist in the creation and implementation of supporting technologies in an enterprise environment to meet business needs

Responsibilities For Information Services Executive Resume

  • Performs fundamental tasks related to the design, construction, monitoring, and maintenance of a Microsoft server environment
  • Develop understanding of the basic functions in a property and casualty insurance company
  • Conduct appropriate testing to identify and resolve issues
  • Develop learning plan with supervisor to coordinate your goals with UFG
  • Upkeep, enforcement, and improvements for existing and new KPI measurements
  • Critically assessing literature revealed in search for relevancy to needs of the business customer or analyst
  • Basic knowledge of supported computer platforms, operating systems, and security
  • Knowledge of networks, database or operating systems, PC/LAN/WAN
  • Profifiency using Microsoft Office and google software

Responsibilities For Senior Information Services Specialist Resume

  • Lead a team of end-to-end experts in partnership with business teams, vendors and other IS teams to support end-to-end assessment, solutioning and delivery
  • Recommend, develop, maintain and execute on projects using appropriate delivery methodology
  • Mini Rotation Program: Provides participants with a glimpse into other operational areas during a 1-3 hour time period
  • Knowledge in operating personal computers, telephone systems, copiers and fax machines
  • Extensive expertise in the Information Services/Business Intelligence as a commercial offering to customers is required
  • Improve performance by doing new things
  • Takes innovative approaches in delivering solutions that provide business value
  • Understands BI, Collaboration, Data Engineering and related disciplines both at a technical and conceptual level
  • Conceptual familiarity with Big Data, machine learning, visualization and analytics extremely helpful

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