Improvement Project Manager Resume Sample
Darby Dicki
8505 Leone Forest,
New York,
NY
+1 (555) 422 4854
Work Experience
Continuous Improvement Project Manager
08/2015
-
PRESENT
Houston, TX
- A Project Management Qualification
- PM experience
- Excellent Writing Ability for Stakeholder Communications
- Excellent Senior Stakeholder Management Skills - ability to make the complex message simple
- Proactive, organised, with excellent attention to detail
- Collaborative, calm under pressure, able to operate and drive change
- Diligent, reliable and consistent
- In conjunction with the business lines and subject matter experts, leads problem solving and surfaces opportunities and solutions to improve risk processes and create efficiencies
- Develops relationships with all business units within Wholesale Banking to identify and drive process improvement opportunities
Process Improvement Project Manager
06/2012
-
03/2015
Philadelphia, PA
- Exeprince in commercial, business or customer front line position(s)
- Three or more years of relevant business or project management experience required, demonstrating the ability to manage multiple projects simultaneously in a fast paced environment
- Demonstrates proficiency in Microsoft Office, Excel, Word, Power Point, Project, Visio, Outlook, and Access
- Demonstrates the ability to lead cross-functional teams
- Support annual assessments including Operations Assessment (OpA). Help to identify with Senior CI, divisional and site leadership appropriate Opportunities for Advancement and improvement action plans
- Leads or participates in the development and implementation of cross-functional improvement projects
- Facilitates identification of as-is and to-be business processes, ensuring alignment across Departments with District and Department policies and procedures and state/federal laws, regulation and code, while maintaining strong focus on delivering the desired benefits of the planned improvement
SW Process Improvement Project Manager
12/2005
-
02/2012
Philadelphia, PA
- Uses advanced skills in complex data analytics, statistics, data insights development and reporting to support research and analysis
- Acts as central point of synthesis for information from multiple sources (external industry research, multiple internal customers such as Budget, Enrollment Planning, Student Systems, Human Resources, etc.)
- Helps ensure quality and relevance of information used to support critical District decisions
- Acts in coordination with customer departments to produce consolidated findings in support of recommendations
- Performs research and analysis work to provide data to support recommendations. Presents findings to senior management
- Develops Process Documentation including business process/procedure documentation, or updates to related District policies and procedures and reference materials
- Mentors and leads other Continuous Improvement Analysts and Project Managers or business staff involved in Continuous Improvement projects
Education
Strayer University - Prince George's Campus
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Strong communications skills: listening, presentation and influencing/negotiation skills
- Excellent interpersonal and communication skills, consulting, negotiation skills
- Project management skills; Organized and able to balance competing priorities; multitasking
- Excellent written and verbal communication skills including facilitation of group discussions
- Facilitation skills and proven leadership mentoring others in improvement activities
- Strong qualitative or quantitative assessment skills
- Demonstrated change and conflict management skills
How to write Improvement Project Manager Resume
Improvement Project Manager role is responsible for analysis, leadership, facilitation, presentation, communications, reporting, finance, training, auditing, imaging.
To write great resume for improvement project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Improvement Project Manager Resume
The section contact information is important in your improvement project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Improvement Project Manager Resume
The section work experience is an essential part of your improvement project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous improvement project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular improvement project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Improvement Project Manager resume experience can include:
- Good leadership and strong communication skills to lead productivity improvement
- Strong communication skills for presentation, interviewing and any written information exchange
- Strong project/process management skills and mind-set
- Strong interpersonal and teamwork skills with the ability to negotiate and influence others
- Participates in developing performance improvement, project management, and other business skills within the Imaging leadership team
- Lead and facilitate projects using Process Improvement, Project management and Change Management methods and skills
Education on an Improvement Project Manager Resume
Make sure to make education a priority on your improvement project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your improvement project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Improvement Project Manager Resume
When listing skills on your improvement project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical improvement project manager skills:
- Quantitative skills and skills in applying quantitative and qualitative analytical methods; including skills in applying statistical analysis
- Influence and build relationships, motivating and inspiring others through highly effective communication and exemplary presentation skills
- Skill in working effectively as a team member to coordinate accomplishment of tasks while maintaining collaborative relationships
- Detail oriented and possess good communication skills
- Experience demonstrated managing projects from initiation ,planning through implementation, control
- Demonstrated success managing change initiatives using proven project and change management methods
List of Typical Experience For an Improvement Project Manager Resume
1
Experience For Continuous Improvement Project Manager Resume
- Works collaboratively with service line (SL) and essential service (ES) leadership to identify patient experience priority areas
- Analytical skills for data and process analysis
- Flexibility in adapting to changes in the environment, expectations and priorities
- Continues to upgrade skill set, stays current with Continuous Improvement and Project Management practices in the industry and District
- Creates or validates standard work for production processes
2
Experience For Process Improvement Project Manager Resume
- Close cooperation with stakeholders to identify, plan, document and execute activity for performance KPI’s improvement and enhance end-user experience
- Work with leaders to build effective sponsorship and process ownership
- Establish strategies, KPIs, priorities, project goals and assess results
- Collaborate within department to prioritize and coordinate workload
- With SL/ES leadership, facilitates governance structure and review of patient experience initiatives
- Identifies gaps in operational performance metrics and works with all levels within Aspen by establishing and executing a strategy for improving them
- Map out current processes used by departments (reviewing the available process documentations, policies, interviewing stakeholders)
3
Experience For Performance Improvement Project Manager Resume
- Support outsourcing contracting (e.g. SLA and process description)
- Assists with capital planning as well as tracking Continuous Improvement cost savings
- Provide regular and ongoing feedback regarding improvement opportunities to Site Leadership team and employees
- Leads problem-solving efforts to improve quality and eliminate waste/cost
- Recruits, develops and facilitates high-functioning project teams
- Understand the individual departments’ functions through interviewing stakeholders
- Coordinate internal brainstorming/idea generations for improvement initiatives (lead workshops)
4
Experience For SW Process Improvement Project Manager Resume
- Develop recommendations for process improvement (including system changes)
- Organize and deliver LEAN training at all levels and across functions within the Group
- Project management or process/management consulting background is an advantage
- Structured, critical and practical thinking in order to break down or build processes and think “outside of the box”
- Team player with ‘can do’ and ‘hungry for learning’ attitude
5
Experience For Senior Continuous Improvement Project Manager Resume
- Provides Project Management support for projects related to productivity, quality, or cost reduction
- Drives rapid and sustainable KPI improvement through PDCA methodology
- Plans, organizes, and executes Continuous Improvement (CI) workshops to diagnose a problem and develop countermeasures
- Analyzes financial statements (P&L, site operations from plant controller, etc..) to determine cost savings opportunities
- Trains staff and implements 5S programs where applicable
- Determines and recommends improvements of accurate cell capacity and production rates
- Ensures projects are completed on schedule and within budget
6
Experience For Continuous Improvement Project Manager CI Logistics Resume
- Drives identification, measurement and realization of performance and change realization metrics to support key deliverables in the areas of safety, quality, delivery, cost reduction, growth, and innovation
- Develops, delivers, and supports programs to teach personnel about lean principles, tools & concepts, including: 5S, visual management, daily management, problem solving, Kaizen, value stream mapping, mistake proofing, etc
- Empowers and educates the site workforce to identify, remove, and minimize waste (DOWNTIME) using a structured, documented continuous improvement process (T-CARDS) to improve quality, reduce cost, and increase site capacity
- Strong knowledge of EPIC and its impact on operations
- 2–4 years project management experience
- Works in conjunction with all departments to ensure quality (right first time) and just-in-time material flow to labs/plants
- Trains, coaches, and mentors department staff as needed on Process Improvement principles and relevant tools
7
Experience For Outage Management & Improvement Project Manager Resume
- Identifies and assesses Imaging Enterprise performance improvement needs in areas such as technical quality, customer service, patient experience, asset utilization, and financial performance
- Creates and develops comprehensive department improvement plans to address identified needs. Organizes and prioritizes workflow processes. Develops and manages tools to monitor key performance data in retrospective and real time views
- Organizes, trains, develops, and manages intra and interdepartmental teams, including radiologists, physicians, leadership, and staff, to deploy improvement plans and drive Imaging performance improvement
- Directly supervises quality improvement staff, with responsibility for hiring, evaluating, as well as counseling/terminating as necessary
- Assists in development of new business opportunities by assisting with process design and project management. Develops and manages teams to bring new technology and services to market
- Acts as project manager and facilitator for operational projects that support the organization’s mission, vision and strategic priorities
- Improves operational processes and customer service with innovative use of technology
- Determine cost analysis and return on investment (ROI) related to performance improvement efforts
8
Experience For Cdc-continuous Improvement Project Manager Resume
- Ensures projects have clearly defined roles and responsibilities, measurable goals, defined time frames, appropriate resources, clear decision making authority and regular reporting mechanisms
- Identifies the appropriate improvement methodologies to achieve project goals
- Researches best practices for identification of changes and development of tests of change
- Establishes and maintains effective communications with team leaders, members, sponsors and stakeholders Develops and maintains project documentation including work plans, progress on deliverables, barriers, risks, and results
- Routinely evaluates team performance, identifies barriers to progress, and provides feedback and recommendations to team leader and sponsor regarding improvement of team’s performance
9
Experience For Senior Process Improvement Project Manager Resume
- With the Assistance of the Associate Director of Operations, establishes measurement and data management approaches to achieve desired project results
- With the Assistance of the Associate Director of Operations, designs and implements data collection and analysis
- Works collaboratively with all academic department leaders (Department Chairs, Executive Directors, Division Chiefs, Administrative Directors) and hospital leaders (VPs, Directors, etc.)
- Compiles minutes/next steps for sensitive meetings (CHOPPA Executive, Board, Practice Directors, Initiatives)
- Proactively anticipates risks and barriers, works with academic leaders to mitigate risks
- Understands how to assess the values and culture of the academic departments and hospital in order establish rapport and be able to successfully lead and facilitate project teams
- Able to work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, by strategizing in open dialogue with team members to determine activities to build commitment to change and address resistance
10
Experience For Performance Improvement Project Manager Specialist Resume
- Effectively facilitates discussion to meet mutually agreed upon goals with customers and team members. Coordinates complex customer input, ideas and feedback during work sessions. Consistently shows composure when dealing with challenging information
- Codify the mapped processes (process descriptions with flowcharts and decision trees)
- Develop any necessary analysis (data, process, etc.)
- Conduct market researches to identify best market practices
- Identify process gaps, shortcomings and improvement areas
- Implement the agreed recommendations in cooperation with the departments’ (e.g. define new process, develop process description documents/policies, introduce system changes, etc.)
- Cooperate with the functional Head of individual departments
- Report on findings, status and achievements
List of Typical Skills For an Improvement Project Manager Resume
1
Skills For Continuous Improvement Project Manager Resume
- Develops strong relationships with front line leaders based a deep understanding of the front line caregiver experience and delivering value
- Experience demonstrated implementing improvement initiatives to solve complex business problems
- Multiple years’ experience in manufacturing necessary, international experience would be a significant advantage
- Related project management, business process analysis, management or reengineering experience or 2+ BPE operations experience
- Patient experience, project management, business consulting, or performance improvement experience
- Analytical/critical thinking, information analysis, problem resolution skills
2
Skills For Process Improvement Project Manager Resume
- Experience acting as a consultant for operational organizations in service planning, implementation and performance improvements
- Experience in deploying appropriate structured improvement techniques (such as DMAIC) Encouraging Innovation and
- Experience evaluating and implementing new technology solutions
- Engage others - fostering teamwork and building strong relationships, ability to understand others, lead teams and develop people
- Proven record of taking ownership and driving projects to completion
- Demonstrated success in setting achieving goals
- Develop and maintain strong working relationships with all key internal stakeholders including project champions and senior administration
- Provides innovative cost-effective solutions to manufacturing process problems utilizing lean principles
3
Skills For Performance Improvement Project Manager Resume
- Supports effective communication by developing presentations and communications for CRO and Risk Group management team and planning employee meetings
- Experience leading manufacturing or business organizations in the deployment of Operational Excellence
- Knowledge and experience in the following tools: Microsoft Office tools – Word, Excel, Internet Explorer, Outlook, Visio, Power point and Project
- Extensive experience with data analytics, statistics, and data insights reporting
- Strong problem solving and analytical skils
- 2–4 years performance improvement training/experience
- Researches and implements innovative approaches to improving Patient Experience practices through improvement projects and work systems adjustments
4
Skills For SW Process Improvement Project Manager Resume
- Manages stakeholders through effective and timely communication including presentations, written reports/emails, and meetings
- Experience in process design, process engineering and implementation
- Engineering experience
- Experience working with international companies and in matrix organizations
- Leading or supporting the delivery of improvement programmes / projects using appropriate structure and controls
5
Skills For Senior Continuous Improvement Project Manager Resume
- Leading, contributing or collaborating on continuous improvement projects
- Developing the relevant aspects of the management system to support improvement e.g. review meetings, planning meetings, process and content management
- Maintaining and publishing metrics & dashboard as necessary
- Training and certifications in Lean/6-Sigma manufacturing, practices, and other areas of process design, operation, quality control and improvement
- Delivering improvement projects based on business plans and performance data
6
Skills For Continuous Improvement Project Manager CI Logistics Resume
- Liaising with stakeholders and customers at all levels to gain sponsorship, support, and participation in improvement projects at the appropriate level
- Establishing process and performance measurement and management regimes to support project delivery
- Leading allocated activities which cross functional, divisional, or contract boundaries
- Working with business and technology stakeholders to define and drive strategy
- Applying process ownership of Procurement, Supply Chain & Logistics end to end processes and safeguard transparency
7
Skills For Outage Management & Improvement Project Manager Resume
- Planning of multiple strategic projects, provide best in class project management to be able to meet project timelines
- Leading the CPEx Deployment and to further develop a CPEx culture and provide technical support
- Facilitating, lead, run CPEx events (Kaizens) within the business
- Provides ongoing Orientation, Education and Training pertinent to Performance Improvement based on customers’ needs assessments
- Substantial knowledge of Microsoft Office Suite including Word, Excel and Visio as well as business process mapping tools
- Conceptualize novel processes and production barriers by asking probing questions
- Provide training and coaching in Six Sigma - Lean processes/tools
8
Skills For Cdc-continuous Improvement Project Manager Resume
- Assist with training and coaching to support organization objectives to increase competency and application of methodology
- Champion major Kaizen events across the organization while ensuring sustainment of A3 at section level driving ownership and accountability
- Adaptable, flexible, and willing to help; enjoys adding value; likes to have fun
- Serves as an internal process consultant for product groups, management, new product development engineering, marketing, and sales
- Travel, including overnight stays
- Lean Six Sigma Black Belt Certification of Training
9
Skills For Senior Process Improvement Project Manager Resume
- Data analysis and reporting best practices
- Potential for career growth within an expanding team
- Mentors and coaches lean team leaders in driving successful Kaizen projects
- Develops and maintains a full pipeline of cost saving projects
- Participates in meeting and task force activities to identify project goals
- Participates in project evaluation against estimated plans and costs and provides continuing support and service as required; and
- Coordinate and support the facilitation of top-level training/program and certification on ELSS tools and culture
- Coordinate process improvement projects in support of the Generac Manufacturing System
- Apply basic knowledge of the CHOP Improvement Framework in planning and management of projects
10
Skills For Performance Improvement Project Manager Specialist Resume
- Identify and eliminate process waste by continually driving a cultural shift in the organization with sustainable results
- Collaborate with business units to perform value stream mapping, time motion study and OPE analysis
- Coach CI Coordinator/ Lead/ staffs in problem solving efforts to establish process families, reduce cycle time and eliminate waste/cost-of-poor quality
- Designs and recommends improvement initiatives based on deep understanding of SL, ES, and site of care people, process, and work systems
- Responsible to lead lean manufacturing efforts and coach staff on the use of lean tools to solve complex business problems
- Identifies lean waste opportunities within manufacturing and support processes and manages the project execution
- Creates or modifies cell layouts utilizing lean value stream principles
- Develops relationships with all business units within Corporate & Commercial Banking to identify and drive process improvement opportunities
List of Typical Responsibilities For an Improvement Project Manager Resume
1
Responsibilities For Continuous Improvement Project Manager Resume
- Multiple years’ experience in manufacturing, warehousing necessary, international experience would be a significant advantage
- Project Management – able to effectively manage resources to complete multiple projects simultaneously
- Time management skills and the ability to work efficiently under tight deadlines
- Manufacturing vertical experience with end-user IT service portfolio
- Experience with tools and techniques for planning, organizing, monitoring and project control
2
Responsibilities For Process Improvement Project Manager Resume
- Experience leading by influence and driving results through others not under direct supervision
- Skill in analytical thinking, budget and policy analysis and collaborative problem solving
- Skill in utilizing auditing and quality assurance, diagnostic, and evaluation tools
- Strong familiarity in time motion study, value stream mapping & Process mapping
- Experience in practicing and implementing Lean Six Sigma or similar methodologies with measurable results
3
Responsibilities For Performance Improvement Project Manager Resume
- Skill in leading process improvement workshops
- Process reengineering/Quality improvement experience highly recommended
- Experience managing cross-functional project and/or operational teams
- Experience in a GMP regulated environment, with exhibited knowledge or proficiency in Manufacturing responsibilities (with BA, BS or MS)
- Excellent financial awareness & budgeting capabilities
- Experience of managing large scale projects preferably within the bio/pharmaceutical, biotechnology or life science industry
- Experience implementing process improvements
- Educational background or project management experience in the area of Finance or IT is an advantage
4
Responsibilities For SW Process Improvement Project Manager Resume
- Eight years of progressive project-related experience
- Business experience, particularly in project management
- Accountability, attention to detail, decisiveness and strong work ethic
- Lean implementation experience
- Demonstrated ability to influence senior management, teams and individuals across a variety of settings
- Facilitating multidisciplinary teams
- Certification and understanding of ITIL based Service Delivery model & PMP framework
- Sound business acumen operating in high mix, low volume and high volume, low mix production environments
- Knowledge of performance auditing and quality assurance management concepts and tools
5
Responsibilities For Senior Continuous Improvement Project Manager Resume
- Worked with Service Operations, Technical Product Development or Logistics/Supply Chain Management in an engineering industry
- Structured problem-solving techniques
- Background in project management, operations and lean manufacturing
- Operational Excellence training and/or certification (e.g. 6-Sigma, Lean, Continuous Improvement, etc.)
- Leads and coordinates activities of diverse scope and complexity to improve the efficiency of maintenance system
- Implements operations excellence practices
6
Responsibilities For Continuous Improvement Project Manager CI Logistics Resume
- Provides business process improvement expertise, along with organizational, financial, business, strategic, and project knowledge in order to assess improvement opportunities
- Gains consensus on project steps and schedules and implements procedures
- Estimates project costs and fosters cooperation and involvement from support team(s)
- Interviews users to identify and analyze needs and develops a project plan
- Provides input to recommendations for request and/or problem resolution
- Partner with leaders to plan and manage project communication
7
Responsibilities For Outage Management & Improvement Project Manager Resume
- Prepare and distribute project status reports on a regular basis
- Leads project teams to develop and implement change projects that increase productivity, safety, quality and capacity
- Coordinate, lead and execute business process, product and technical improvements
- Govern, the CPEX saving strategy, scrap and rework impacting the business with identification, active support and implementation of improvements that meet the business target needs
- Understand the KPI’s of the business and drive improvement actions to meet the industry targets
8
Responsibilities For Cdc-continuous Improvement Project Manager Resume
- Monitor progress of improvement projects by establishing reporting process metrics, and creating business performance scorecards, providing regular business management metrics including cost/performance improvement and ROI
- Reports directly to Site Leader and frequently reports project progress to the Leadership team
- Identify, communicate, and escalate project risks and issues
- Analyze data to identify opportunities for improvement, determine process capability, prioritize inputs to improve, and determine statistical significance of changes made
- Create and organize project documentation that is complete, accurate and timely, and deliver project presentations clearly to leadership teams
- Observe work processes and create Value Stream Maps
- Ensure strict adherence to all established RRH processes, procedures and standards
9
Responsibilities For Senior Process Improvement Project Manager Resume
- Coach and mentor Leaders on Methodology and Value
- Lead and manage cross-functional projects to improve our employee lifecycle operations and ensuring resolution, day-to-day support and full implementation of new and existing services/processes
- Lead multiple improvements events aimed primarily on process improvements
- Collaborate with business units to establish yearly targets and drive KPIs on Continuous Improvement
- Promote CI/LEAN principles and practices and mentor colleagues to grow LEAN culture
10
Responsibilities For Performance Improvement Project Manager Specialist Resume
- Participate in strategy creation and deployment and apply value stream analysis to improve process efficiency, achieve measurable results and create breakthrough performance, including serving as -CI/LEAN expert on various business unit cross functional work teams
- Conduct assessment on operational process issues with focus on identifying ‘why?’
- Drive issue resolutions through Kaizen & structured root cause problem solving methodology
- Partner with operation teams to move towards Lean Process Assurance
- Develop and implement LEAN tools within the organization
- Analyzes data, creates reports, and facilitates discussions related to patient experience improvement initiatives at the system, SL/ES, and/or site of care level
- Leads all activities in department or system-level project initiatives, including planning, design, execution, validation, sustainment/monitoring, measurement, stakeholder management, and change management
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