Implementation Specialist Resume Sample

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Marietta Herzog
832 Monroe Orchard,  Boston,  MA
+1 (555) 190 2146

Work Experience

Implementation Specialist
08/2017 - PRESENT
Philadelphia, PA
  • Answer Telephone Support
  • Experience using
  • Experience with an understanding of CRM programs and ordering systems
  • Product Life Cycle: Working knowledge of phases of the product life cycle, including engineering specifications, customer requirements gathering, software design and development, testing - including unit, functional, systems and integration, implementation/delivery and maintenance
  • Scientific Process: Ability to independent research, test, formulate results, draw conclusions and document; understands appropriate tools and technologies
  • Provide tags and pixels for use on customer’s site(s) to allow for proper data intake by the DMP as well as integration with other IgnitionOne point solutions as necessary. Provide documentation on creation and placement of tags/pixels for client use
  • Provide guidance to teammates and clients during discovery period when necessary
Senior Implementation Specialist
12/2013 - 06/2017
Detroit, MI
  • Execute configuration and front-end scripting (e.g. nVelocity) on the platform as necessary
  • Contact provosts, math chairs, professors, instructors, and education administrators and follow-up on inbound inquiries to generate qualified ALEKS PPL leads and work with appropriate regional resources from HE IPD, RMM's and Sales
  • Consult with customers to develop best practices, deliver compelling and persuasive online and in-person presentations of ALEKS PPL and course products to qualified prospects
  • Provide training to customers on the effective use and implementations of ALEKS PPL and course products
  • Host symposia and ensure successful execution and attendance
  • Collaborate with Sales Reps and ESDs to Organize and optimize regional planning processes to drive PPL growth
  • Develop regionally based DFCs across the country who are willing to share data or publish papers to support and market ALEKS PPL to their constituents in the state
  • Proactively participating, owning, contributing to the upkeep of all key collateral used to support the deployment projects - e.g TTT, BPM’s, BPV’s, OBS responses, solution demos and presentations etc
Customer Implementation Specialist
11/2008 - 11/2013
Chicago, IL
  • Provides operational support to HMS account management team. This includes coordination and deployment of client wellness programs via surveys, health fairs, biometric screenings events, flu vaccinations clinics, communication materials (client and beneficiaries facing), incentives and wellness platform implementation per client/account manager team requirements
  • Assists managers in development of client presentation/reports
  • Provides recommendations and input to HMS client services team based upon experience with client wellness program deployment and outcomes
  • Coordinates with the HMS account management team and or the Proview Resource Group Marketing the development and design of client communication. This includes but not limited to wellness program promotional materials and monthly newsletters
  • Troubleshoot daily client issues. Appropriately seeks HMS account manager support as needed
  • Providing first level customer and program team support, answering common questions, demonstrating existing functionality, offering alternative existing solutions, and proposing next steps to bring resolution to open issues/questions (e.g. who to contact, steps necessary to validate, etc)
  • Aiding program team members to better understand raised concerns/questions/requirements from the customer’s perspective


Silicon Valley University
2003 - 2008
Bachelor's Degree in Computer Science

Professional Skills

  • Strong oral, written communication and organizational skills in addition to strong problem-solving techniques and customer service skills
  • Skills: Excellent problem-solving, organizational, interpersonal, time management and written and verbal communication skills
  • Excellent oral and written communication skills, including telephone skills
  • Strong analytical skills, research and problem-solving skills
  • Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
  • Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
  • Possess excellent interpersonal, communication and presentation skills and be able to adapt these skills to audiences of varying size

How to write Implementation Specialist Resume

Implementation Specialist role is responsible for customer, organizational, analytical, interpersonal, business, technical, presentation, training, communications, microsoft.
To write great resume for implementation specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Implementation Specialist Resume

The section contact information is important in your implementation specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Implementation Specialist Resume

The section work experience is an essential part of your implementation specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Implementation Specialist resume experience can include:

  • Strong analytical skills, research and problem-solving skills
  • Strong analytical and communication (verbal and written) skills with a strong work ethic able to manage multiple priorities
  • Outstanding coaching skills with ability to develop same skills in others
  • Excellent written and verbal communication skills, including experience writing, proofreading and editing operation communications
  • Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers
  • Demonstrated prioritization, organization, time management, planning and following-up skills

Education on an Implementation Specialist Resume

Make sure to make education a priority on your implementation specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Implementation Specialist Resume

When listing skills on your implementation specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical implementation specialist skills:

  • Strong interpersonal skills such as building relationships and influencing others, communication skills, and analytical skills
  • Proven ability to manage off shore teams, clients and projects effectively with excellent communications skills
  • Kronos or Workbrain Attributes:-Effective communication skills: in verbal, written, listening, probing, and negotiation skills-Bilingual
  • Effective communication skills: in verbal, written, listening, probing, and negotiation skills
  • Attributes: Effective communication skills: verbal, written, listening, probing, and negotiation skills
  • Strong interpersonal skills demonstrating the ability to interact positively and effectively with a wide variety of personalities at all levels

List of Typical Experience For an Implementation Specialist Resume


Experience For Senior Implementation Specialist Resume

  • Strong organizational skills with the ability to manage multiple tasks and projects along with excellent time management skills
  • Strong time management skills – ability to prioritize and meet deadlines
  • Adapt to changing priorities and organize and manage time effectively, while managing multiple projects concurrently
  • Strong interpersonal and communication/listening skills – ability to engage stakeholders, build buy-in and excitement, working in a matrix organization
  • Strong Analytical Skills, Problem Solving Ability, Function at a High Level if an Outage occurs

Experience For Technical Implementation Specialist Resume

  • Strong Communication and Interpersonal Relationship building skills
  • Linux skills and experience in administering of applications in a Linux environment is a benefit
  • Strong analytical and problem solving skills to interpret data and draw conclusions
  • Strong project delivery methodology skills; Ability to achieve results in a production/quality/deadline driven environment
  • Strong communications skills (verbal, written and interpersonal)

Experience For Customer Implementation Specialist Resume

  • Strong communications skills to lead multifunctional and multicultural teams both from Dow companies, partners and suppliers
  • Use effective listening skills to recognize key issues and develop solutions for the customer
  • Leverages excellent verbal and written communication skills to manage and execute each Compounding System implementation to completion
  • Solid interpersonal and communication skills – both verbal and written
  • Strong PC skills including Microsoft Excel, Word, Outlook, and PowerPoint with the ability and desire to learn new applications as needed
  • Strong analytical aptitude, as well as written and verbal communication skills

Experience For Treasury Management Implementation Specialist Resume

  • Excellent organizational and people skills with an ability to openly convey information to team members in a timely, concise manner
  • Strong business/analytical skills
  • Take direction from multiple sources and prioritize effectively
  • Able to demonstrated conflict resolution skills
  • Excellent client management, inter personal and Project Management skills

Experience For Software Implementation Specialist Resume

  • Strong organizational and interpersonal and group facilitation skills
  • Good communication, organization, presentation, and analytical skills
  • Strong verbal and written communication skills with the ability to communicate to a diverse audience
  • Strong analytical problem solving skills in order to identify and resolve unique problems
  • Training and educating customers on how to effectively utilize HubSpot tools

Experience For System Implementation Specialist Resume

  • Troubleshooting skills in online marketing products
  • Documenting all pertinent data related to the project and effectively communicating results to clients
  • Technical skills include: creating/maintaining spreadsheets, learning new systems and use of calculators
  • Proactively validating customer test scenarios prior to formal testing
  • Demonstrated experience in representing and engaging with Senior Executive resources

Experience For Program Implementation Specialist Resume

  • Knowledge of computer and/or network security systems, applications, procedures, and techniques. Skill in organizing resources and establishing priorities
  • Excellent knowledge and hands on experience in operating systems (Linux and Windows) and networking technologies
  • Experience managing multiple priorities while maintaining careful attention to detail
  • Maintain currency of skills, keep abreast of new products and functionality as well as billing and contract processing enhancements
  • Effectively communicating status and issues to project stakeholders
  • PC skills including, MS Excel and Word
  • Stellar relationship building skills

Experience For Clinical Implementation Specialist Resume

  • Make decisions independently and problem solving skills
  • Consistently and effectively communicating to both internal and external stakeholders
  • Excellent financial services experience ideally including investment management organisations
  • Skilled in organization and handling multiple priorities
  • Works effectively with teachers and administrators to establish positive, trusting and supportive relationships
  • Demonstrated experience in transforming raw data into meaningful information
  • Five (5) years prior hands on experience in Payroll end-to-end processing
  • Strong PC experience including MS Office software

Experience For Payroll Implementation Specialist Resume

  • Strong technical troubleshooting abilities & experience
  • Demonstrated experience working closely with a sales team
  • Six (6+) years’ experience in computer support, computer training or cellular industry experience required
  • Great people and team building skills
  • Healthcare Staffing experience strongly
  • Basic understanding of APIs and XML code, Advanced MS Excel skills,
  • Drive change and effectively manage communication with internal and external customers
  • Effectively work to achieve desired outcomes, outputs and overall impact
  • Effectively communicate launch expectations to team members and stakeholders in a timely and clear fashion

Experience For Development & Implementation Specialist Resume

  • Leadership skills to drive teams and stakeholders to project implementation
  • Effectively manages assigned business through internal systems
  • Experience working in Agile/Scrum methodology. Good understanding of Object Oriented programming
  • Communicate effectively and independently between technical and non-technical audiences both internal and external
  • Strong experience with personal computers, tablets, and handheld technology devices
  • Balance prior wage and tax reports to prior quarter tax returns
  • Validate all Commvault-completed tasks in order to ensure valid final configuration of the Commvault solution with client personnel
  • Effectively communicate and present to C-Level leaders

List of Typical Skills For an Implementation Specialist Resume


Skills For Senior Implementation Specialist Resume

  • Advanced-to-expert level Excel skills, including Macros, Visual Basic skills etc; knowledge of programming languages is strongly desired
  • Superior analytical and forward-thinking skills Good verbal and written communication skills
  • Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with internal and external customers
  • Advanced-to-expert level Excel skills, including Pivot tables, Macros, Visual Basic skills etc; knowledge of programming languages considered an asset
  • Strong time management, problem solving, prioritization and planning skills
  • Excellent communication skills. Skilled in leading group discussion and conf calls
  • Proven experience to work independently, time management and escalation skills

Skills For Technical Implementation Specialist Resume

  • Excellent administrative and organizational skills with the ability to handle multiple tasks and priorities
  • Demonstrated ability to multi-task and prioritize tasks effectively
  • Good team player with excellent analytical and reasoning skills, dynamic thinker, and a positive attitude
  • Excellent written and verbal communication as well as strong time management skills
  • Strong collaboration and relationship building skills; demonstrated organizational savvy
  • Demonstrate excellent customer relationship building and interpersonal skills
  • Demonstrate some commercial awareness and business skills (eg: prospecting, account management, budgeting, strategic planning, marketing etc…)
  • Excellent communications skills including reading, writing, and arithmetic required

Skills For Customer Implementation Specialist Resume

  • Strong relationship building/networking skills. Results-orientation/exceeding client expectations
  • Demonstrated ability to effectively work in a client facing role and/or internal projects teams driving technical solutions for software implemenations
  • Good knowledge of operating system administration experience, consulting experience
  • Good customer skills, including expectation-setting
  • Excellent organizational skills. i.e, multitasking, planning and time management

Skills For Treasury Management Implementation Specialist Resume

  • Demonstrated problem solving and independent decision making skills
  • Strong problem solving and decision-making skills, with the ability to follow through independently and multi-task
  • Strong analytical, problem solving, organizational, communications, multi-tasking and time management skills
  • Excellent problem solving and multitasking skills
  • Strong relationship building skills and ability to handle customer objections
  • Exceptional time management skills with the ability to independently handle multiple projects simultaneously and manage competing priorities
  • Strong oral communication and business writing skills are required
  • Demonstrated writing and verbal communications skills
  • Strong analytical, interpersonal, organizational, problem-solving, and communication skills

Skills For Software Implementation Specialist Resume

  • Strong relationship-builder, outstanding verbal and written communication skills
  • Strong relationship building skills with senior management customer contacts
  • Strong analytical, negotiation, meeting management, and cross-functional team leadership skills
  • Strong influencing skills and self-motivation
  • Good problem management, troubleshooting and analytical skills
  • Excellent verbal and written communication skills that allow for customer facing communication
  • Strong planning, project organization skills and attention to detail

Skills For System Implementation Specialist Resume

  • Excellent interpersonal, teamwork and verbal/written communication skills
  • Excellent communication skills and detail orientation
  • Self disciplined detail-oriented individual with excellent interpersonal, organizational, and communication skills
  • Excellent verbal and written communication skills with the ability to communicate across various levels, both internally and externally
  • Experience with educational technology and 21stCentury skills

Skills For Program Implementation Specialist Resume

  • Strong personal organisational and communications skills
  • Excellent relationship skills and ability to lead medical practice staff through change
  • Strong written and verbal communication skills – the ability to present and articulate complex subject matter in an easily digestible format for stakeholders
  • Strong interpersonal, communication, negotiation and customer service skills
  • Excellent customer service and communication skills with internal/external business partners
  • Strong computer and web skills with an ability to learn new systems and tools quickly
  • Excellent communication and interpersonal skills (especially with SMEs who are often senior managers at customer organizations)
  • Strong written and oral communication and time management skills
  • · Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Skills For Clinical Implementation Specialist Resume

  • Excellent verbal, written communication and organizational skills. Detail oriented and well structured
  • Excellent collaborative skills across multi-cultural teams and high customer focus
  • Excellent communication skills when dealing with a wide range of stakeholders
  • Demonstrate effective prioritization and ability to work on multiple projects in parallel
  • Leadership qualities and excellent organizational skills
  • Excellent communication skills, both written and verbally, in both Thai and English

Skills For Payroll Implementation Specialist Resume

  • Possess excellent analytical, problem-solving skills, and be able to follow all administrative processes
  • Strong analytical and troubleshooting skills with the ability to provide alternate solutions
  • Excellent and professional communication and presentation skills
  • Excellent organizational skills and ability to track multiple concurrent projects in detail
  • Strong Excel skills and Msoffice
  • Knowledge, Experience, and Skills
  • Excellent troubleshooting and problem analysis skills
  • Strong Excel skills and MS office
  • Strong oral and written English-language skills

Skills For Development & Implementation Specialist Resume

  • Effective communication: verbal and written skills
  • Excellent client management, inter personal, and Project Management skills
  • Excellent communication and interpersonal skills, and the ability to work well with a team
  • Strong technical, communication (written, verbal) and organizational skills
  • Be client focused, be able to demonstrate strong attention to detail and be able to build strong relationships internally and externally
  • Demonstrate self-management/time management skills

List of Typical Responsibilities For an Implementation Specialist Resume


Responsibilities For Senior Implementation Specialist Resume

  • Communication Skills: Uses effective communication skills to consult with clients
  • Demonstrated effective phone and customer service skills
  • Presentation Skills: Communicates with client and employees at all levels professionally and effectively
  • Strong communication skills, including technical writing, public speaking, small and large group facilitation and training
  • Excellent Verbal and Written Communications Skills - the ability to express ideas concisely and clearly to other technical and non-technical audiences
  • Excellent written and oral communication/presentation skills/coordinate client training

Responsibilities For Technical Implementation Specialist Resume

  • Excellent attention to detail, operational and analysis skills
  • Knowledge of ADP workflow, prior automated payroll experience, service bureau experience required
  • Customer focus with effective communication skills
  • Organizational skills and the ability to perform multiple tasks such as answering questions while hosting a WebEx
  • Database Skills, including Spatial Data
  • Operates within established budgets, acting as a good steward of company resources
  • Reconcile initial retiree payments from prior trustee prior to hand off to Administration
  • Help the customers understand the systems and use them effectively

Responsibilities For Customer Implementation Specialist Resume

  • Improve knowledge and quality of Implementation Team skills
  • Effectively manage communication with multiple project managers
  • Perform account maintenance for all Treasury Management products and services and effectively resolve problems as they arise
  • Effectively structure various communication methods to ensure delivery to targeted audience with relevant information for digestion and correspondence
  • Has proven and demonstrated competence/understanding of Warehousing designing, the logistical processes and the establishment process

Responsibilities For Treasury Management Implementation Specialist Resume

  • Strong work experience in programming, mapping, configuration, reporting tools
  • Computer skills including Word, Excel, Outlook and PowerPoint
  • Desktop technical skills w/ general troubleshooting
  • Demonstrated technical aptitude with experience troubleshooting a variety of issues
  • Work with diverse groups and to communicate technical and other information effectively to all levels in an organization
  • Demonstrate experience consulting on national, regional and/or local implementations of new print and/or digital language resources
  • Team player. Ability to effectively collaborate within a matrix organization
  • Proven experience and familiarity with Microsoft computer programs including MS Word, MS Excel and MS Outlook

Responsibilities For Software Implementation Specialist Resume

  • Experience in “Information Technology” system knowledge, with good understanding of network technology, applications, and project management
  • Actively seeks self-development opportunities to develop new skills and expertise
  • Intermediate to advanced computer skills in Microsoft Office (Word, Excel, Outlook)
  • Work in a fast paced environment and effectively lead change
  • The ability to switch priorities and reprioritize workload throughout the day
  • Prior experience with payroll systems and software
  • Previous Payroll Implementation experience and/or Project Management experience an asset
  • Proven experience in small and medium organizations
  • Technology savvy - ability to learn software and technology platforms quickly; experience and skill in software presentations to customers and prospects

Responsibilities For System Implementation Specialist Resume

  • Consistently communicate effectively with customers, vendors and associates
  • Professional written and verbal communication skills necessary
  • Able to work effectively in a deadline oriented environment
  • Financial services operations or Treasury Management experience, which includes external customer service experience
  • Work effectively as part of a global team and build relationships with global FIX teams, Sales, Technology teams, Platforms, and Support
  • Communicate effectively with key stakeholders at the plant, project managers, and other GP personnel
  • Exceptional time management and analytical skills and ability to self-motivate

Responsibilities For Program Implementation Specialist Resume

  • Demonstrated experience in change management
  • Demonstrable 8+ years of solid experience with IT organization within companies similar to us
  • Experience in a FinTech, Financial Services or Investment Technology company or a strong willingness to learn
  • Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-todate
  • A high level of IT skills in Excel and PowerPoint
  • Communicates effectively through written and oral communication
  • Prior experience in medical device/pharma

Responsibilities For Clinical Implementation Specialist Resume

  • Project management experience with demonstrated delivery of successful projects to timeline and budget
  • Understand high level product vision and strategy and the capability to effectively communicate messaging to customers
  • Prior trainer/educator experience
  • Building a strong communication with Temp agencies to ensure requirements are met
  • Building strong communications with Management
  • Mining Cadastre Solution Implementation Experience

Responsibilities For Payroll Implementation Specialist Resume

  • Providing Commentary Based on Analysis of Variances (Actual Vs Budget/Prior Year)
  • Testing prior to first live run to verify set ups and readiness for first processing
  • Validating that proposed alternate solutions/configurations/procedures work as prescribed
  • Building strong relationships with customers and team members
  • Understanding and experience with technical systems

Responsibilities For Development & Implementation Specialist Resume

  • Delivers effective interactive training's; responds to audience by adjusting training's as conditions warrant)
  • Experience installing, configuring and troubleshooting a wide variety of medium and enterprise grade Cisco, Alcatel, or Juniper devices
  • Experience leading/facilitating complex quality improvement initiatives in the healthcare setting
  • Able to solve complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
  • Direct experience in a clinical role in long term care or other nursing or clinical role using similar systems is an asset

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