Implementation Resume Sample
Naomi Runte
8783 Thurman Haven,
Chicago,
IL
+1 (555) 322 5689
Work Experience
Implementation Project Specialist
01/2016
-
PRESENT
San Francisco, CA
- Develops, deploys and manages digital content & capabilities to optimise customer experience and sales outcomes
- Collaborate closely with the business and marketing functions within the team to ensure that online sales propositions are optimized including sales journeys, CTAs & content (incl forms)
- Identification of new digital sales opportunities
- Manage development of fulfilment process to ensure maximum response & sales outcome
- Combine design theory and take into consideration content, navigational structure and usability issues to create a powerful and integrated experience
- Provide direction and recommendations from a usability perspective based on relevant industry experience, particularly as it relates to online sales processes
- Develop and manage project plans that result in satisfied stakeholders and project teams, and ensure the delivery of projects on time and on budget
- Supports digital channel development initiative
Implementation
11/2009
-
11/2015
Chicago, IL
- Run daily ‘scrum’ type project meetings (as appropriate)
- Work independently and manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Works closely with the Implementation Project Manager to ensure that all deadlines related to technical aspects of the Dynamics AX implementation are met
- Supports the execution of data migrations into a Dynamics AX 2012 environment using the Microsoft Data Migration Framework or other technologies
- Works closely with technical team to build and/or copy new Dynamics AX environments as needed
- Engages the project team and end-users to architect & develop Microsoft Dynamics AX gap/fit solutions
- Develops customizations after full investigation of the base system has been performed, analysis discussed with project team/steering committee and full agreement received to proceed forward with custom development object
Internship Lean Process Implementation
06/2004
-
09/2009
Philadelphia, PA
- Leads small to medium projects and channel support activities not handled by Senior Channel or Implementation Managers, ensuring projects meet strategic or tactical objectives, all compliance and regulatory standards and are completed in a timely and cost-effective manner
- Provides input and direction in the development of business cases, detailed business requirements and other documentation related to channel enhancements/new functions
- Supports enhancement opportunities for the Direct Channels to respond to changing market, customer service and technological conditions
- Researches and prioritizes alternatives, prepares business cases for management approval and assists in implementation of those approved
- Monitors channel adherence to agreed service level agreements and escalates where required
- Provides input to or manages Risk Control Assessment process for overall e-Business team
- Documenting the outcome of each client’s finalized data file specs
- Securing file transmission method for each client engagement for testing, analyzing and processing initial data files for loading into EY’s proprietary systems
- Manages project stakeholders’ expectations through regular face to face dialogue, meetings and communicates project progress through regular written reports (using Turner standardised templates)
Education
University of Washington Tacoma
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
- Proven project management skills, an ability to manage competing priorities to tight deadlines, as well as strong analytical and problem-solving skills
- Excellent written and oral communication skills as well as strong follow-up and prioritization skills
- Effective time management, multi-tasking prioritization skills. Leadership skills
- Strong analytical skills Ø Superior customer service skills
- Excellent managerial skills; interpersonal, influencing and conflict resolution skills
- Strong organizational, analytical and administrative skills with attention to detail. Decision making and problem resolution skills
How to write Implementation Resume
Implementation role is responsible for interpersonal, analytical, customer, technical, presentation, leadership, business, organizational, training, advanced.
To write great resume for implementation job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Resume
The section contact information is important in your implementation resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Resume
The section work experience is an essential part of your implementation resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation resume experience can include:
- Strong relationship building/networking skills, collaborating effectively with colleagues and clients to achieve and surpass shared goals
- Superior planning/organizational skills Strong analytical skills
- Demonstrates interpersonal skills, conflict resolution, and negotiating skills
- Communication Skills – Strong verbal and written communication skills; ability to listen, present and clearly express key concepts
- Excellent written and verbal communication skills; ability to communicate effectively to a large group
- Demonstrated experience in strong analytical and technical skills
Education on an Implementation Resume
Make sure to make education a priority on your implementation resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Resume
When listing skills on your implementation resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation skills:
- Good customer service skills, negotiation and decision making/problem solving skills
- Strong computer skills (Microsoft Office applications) are required. Visual Basic skills would be an asset
- Strong finance functional skills, including experience with FP&A teams and their leadership
- Superior networking and communication skills; superior client and senior internal stakeholder communication skills
- Experience with managing medium scale projects with solid project management skills
- Effective planning skills, ability to prioritize tasks and to work under pressure without supervision in a complex work environment
List of Typical Experience For an Implementation Resume
1
Experience For Implementation Project Specialist Resume
- Strong interpersonal skills. Ability to work effectively with others across the organization
- Effective planning skills, very good work organization; punctuality and timeliness,
- Proven track of record in Leadership and Employee Management skills - min. 2 years of experience in managing the team
- Strong level of project management knowledge including the ability to effectively manage staff and prioritize projects, issues and tasks
- Excellent organizational skills with the ability to handle multiple competing priorities in a fast-paced environment
- Strong planning, analytical, organizational, problem solving, decision making and time management skills
- Strong technical writing skills (process mapping and service requests)
- Excellent Problem-Solving/Decision Making skills, verbal and written Detail-oriented and deadline-driven
2
Experience For Business Implementation Manager Resume
- Salary of £38,000 - £48,000 depending on skills, experience and qualifications
- Proven experience prioritizing work as multiple urgent requests come in
- Organizational skills - Ability to manage time appropriately, set priorities and complete tasks accordingly
- Excellent communication and presentation skills including written, graphic and verbal
- Experience in using SQL writing, data profiling tools, analytical and problem solving skills
- Exhibits excellent organizational, written and verbal skills
- Very good leadership, organizational and analytical skills
- Strong sales / negotiation skills
3
Experience For Implementation Project Coordinator Resume
- Computer proficient, with strong keyboarding skills
- Strong organizational, managerial and leadership skills
- Excellent communication skills, fluent in English. German and French (optional)
- Excellent project management skills ideally certified in Project and or Programme Management
- Excellent relationship management skills, with ability to interact well with sales and client service professionals
- Organization - proactively prioritizes needs and effectively manages timelines and resources
- Computer skills; MS Office environment knowledge (excellent knowledge of Excel), VBA/SQL knowledge - advantageous
4
Experience For Implementation Architect Resume
- Demonstrated technical aptitude and skills
- Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels
- Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment
- Strong organizational skills and ability to manage concurrent projects
- Excellent communication skills & the ability to train and consult with clients
- Displays strong written and verbal communication skills
5
Experience For Change Implementation Manager Resume
- Strong stakeholder management skills and gravitas at senior (board) level
- Strong analytical and quantitative skills are required
- Budgeting, Financial and P&L skills
- Assist Implementation team members with troubleshooting and resolving issues as well as developing their skills
- Head office experience (ex.: Training, Medical Education, Marketing) is a strong asset
- A strong banking knowledge and experience, including knowledge of more than one traded asset class
6
Experience For Implementation Management Resume
- Apply problem-solving skills to identify innovative work-flow efficiencies and use cutting-edge technology solutions to enhance our processes and software
- Provide training and consulting services to clients till they are effectively able to use the products
- Exceptional leadership and coaching skills and ability to build and lead and sustain a high performing virtual team
- Skilled in delivering high-quality output, on time in a fast-paced environment with competing priorities
- Demonstrated experience in participating or leading cross-functional projects in a highly regulated environment
- Demonstrated experience managing multiple projects using project management methodologies
- Proven experience working within high performing Network Program teams, ideally in the Financial Services industry
- Effectively lead and/or facilitate groups to collaborate on decision making and goal achievement
- Experience in working with virtual teams and proven ability to manage and deliver in such a setup
7
Experience For Change & Implementation Manager Resume
- Oversee regional activities, ensuring effective operations and prioritization of workload – Target driven
- High level problem solving and financial control skills
- Effectively communicate with Executive Level clients regarding project deliverables
- Proven experience working with change principles: ADKAR/Prosci or other change frameworks
- Proven experience leading change in a large matrix organisation
- Multi task, work to tight deadlines, demonstrate flexibility & ability to work under pressure without compromising customer experience
- Track record that demonstrates experience in working on the BaNCs system
- Accomplished and dynamic public speaking skills required
8
Experience For Customer Implementation Manager Resume
- Analytics and problem solving skills
- Proven and in depth experience leading a team
- Proven ability to meet deadlines, manage multiple priorities and achieve results in a fast paced and demanding work environment
- Analytical thinking skills and detail orientation
- Proven experience with implementing successful large scale initiatives
9
Experience For Sales Implementation Manager Resume
- Proven experience managing multiple projects at once
- Demonstrated ability to understand customer needs and priorities and alter processes to cater to the needs while achieving a targeted end result
- Previous experience in consulting, user experience and/or software development is an asset
- Business process modelling skills
- Work effectively in a dynamic and rapidly growing environment
- Prior experience working as a Project Manager
10
Experience For Solutions Implementation Manager Resume
- Process oriented - effectively review, comprehend and provide recommendations based on best practice Comfortable operating within deadlines
- Exhibit fiscal responsibility by effectively managing project budgets and all expenses from team
- Superior diplomacy skills and ability to communicate verbally and in writing in a tactful, professional manner
- Meets established implementation project plan and lead goals in new buildings prior to opening and 90 days post effective date
- Strong team player and experience of working in a global team
List of Typical Skills For an Implementation Resume
1
Skills For Implementation Project Specialist Resume
- Strong Administrative Skills And Is Detail Oriented -Strong Analytical Skills Superior Customer Service Skills
- Prior experience in collecting and analyzing data for business decisions – including demonstration of sound decision making skills
- Strong organisational skills, experienced in delivering large-scale changes against challenging timescales in a multi-stakeholder and complex environment
- Excellent project management skills, able to manage competing priorities and deadlines
- Analytical Skills: Well-developed problem-solving skills necessary to research and troubleshoot inquiries through continual interaction with all departments
- Excellent communication skills leading to the ability to build strong relationships across a matrix structure
- Manage multiple priorities and proven time management skills
- Excellent coordination and problem solving skills with the ability to proactively manage project adjustments and shifting priorities promptly & efficiently
2
Skills For Business Implementation Manager Resume
- Make effective resource assignments to balance skills, priorities and staff development needs
- Solid sense of accountability and follow through, effective analytical skills
- Proven experience in effectively communicating change across all stakeholder levels
- Demonstrates strong planning skills to anticipate frequent customer and management course corrections
- Solid desktop computing skills including hardware configuration, operating system software (Win 7) as well as the MS Office suite of applications
- Strong analytical skills in forecasting and trending
- Experience of Improving and developing the knowledge & skills of others
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
- Computer skills including experience using Microsoft PowerPoint, Excel and Outlook
3
Skills For Implementation Project Coordinator Resume
- Demonstrated analytical, organizational, time management and problem solving skills
- Excellent written and verbal communication/presentation skills, and comfortable with customer facing role
- Good working knowledge skills with Microsoft Office Products, Microsoft Visio
- Experience in leading technology related projects and advanced Excel skills
- Effective client facing interpersonal skills
- Proven leadership skills, including the ability to motivate cross functional teams to achieve business goals
- Effective ability to prioritize and manage multiple projects independently and simultaneously and adapt to changing priorities and timelines
4
Skills For Implementation Architect Resume
- Proven experience prioritizing work with multiple urgent requests
- Excellent writing competency and communication skills
- Strong problem-solving ability and organization skills
- Strong communication and client-facing presentation skills
- Strong problem solving skills with an ability to translate client needs into Broadridge solutions
- Excellent problem-solving, research and analysis, technical skills
5
Skills For Change Implementation Manager Resume
- Highly effective writing and oral communications skills
- Demonstrate leadership skills on substantial projects with large teams, or change programmes involving significant performance improvement
- Excellent composition and creative writing skills
- Practice and enhance project and process management skills against varying priorities
- Experience interacting with various levels of the organization to effectively achieve optimal results; Required
- Be commercially minded and have excellent stakeholder engagement skills
- Utilize a combination of product knowledge, HR knowledge and project management skills to ensure a quality implementation experience for the client
- Highly organized with the ability to effectively manage competing priorities and risks
6
Skills For Implementation Management Resume
- Effective communication skills and interpersonal understanding
- Excellent written and verbal communication skills required (interview process includes a writing test)
- Excellent communication skills and a sense of humility
- Strong facilitation and task management skills
- Strong organizational and time-management skills with the ability to handle multiple projects in a limited time frame
- Excellent English, verbal, and written communication skills
- Possession of excellent follow-up skills
- Possession of excellent project management and organizational skills
- Strong relationship and communication skills are necessary to collaborate with vendors/partners, and rewards program/product owners at MasterCard
7
Skills For Change & Implementation Manager Resume
- Demonstrates, champions and prioritizes customer contact/communication driving positive client experiences
- Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
- Excellent MS Project scheduling and tracking skills as well as Word, Excel, PowerPoint, etc
- Excellent problem solving skills, self-starter, positive attitude and detail oriented
- Strong analytical decision making skills, self starter
- Excellent Project Management Skills to Successfully Lead and Manage Multiple Complex Projects Simultaneously
- Very good English skills spoken and written
- Excellent communication skills, both verbal and written, in English. Additional European languages advantageous
- Intermediate - strong computer skills including Microsoft Word and Excel
8
Skills For Customer Implementation Manager Resume
- Strong interpersonal, written, & oral communication skills
- Excellent team management and client relationship skills
- Strong presentation & communication skills are essential
- Meticulous, strong analytical and scientific skills
- Cooperate with various stakeholders to effectively deliver projects
- Strong interpersonal skills and the ability to build relationships and influence across different Stakeholder groups
- Agility, being able to re-prioritise change efforts where program and end user needs shift, quickly and effectively
- Advanced Excel skills and experience working with large volumes of data
- Establish credibility quickly and engage and inspire key stakeholders, as well as strong interpersonal and organisational skills
9
Skills For Sales Implementation Manager Resume
- Strong interpersonal skills and ability to manage conflict and broker workarounds and resolution
- Excellent campaign management skills; ability to handle multiple program execution simultaneously and independently
- Self-starter who works effectively in a team environment and demonstrates a high level of proactivity
- Analytical problem solving and Strong interpersonal skills
- Experience of a full product life cycle from cradle to grave, and effectively supporting the product owner in d-listing at the end of product life
- Excellent communication and networking skills to interact with peers, senior management, project stakeholders and customers
- Good communicator, excellent verbal & written communication skill in English
- Strong team lead, organizational, communication, and motivational skills
- Testing of files and effectively providing analysis back to the client in timely manner
10
Skills For Solutions Implementation Manager Resume
- Accounting & Finance skills especially in finance operations
- Experience in Medicare, Medicaid Managed Care, Health Insurance or Nursing home industry Experience working with Nursing Homes
- Experience assessing and initiating actions independently. Experience taking charge of a situation, team or project
- Skill in all versions of HTML programming and two or more programming languages as well as skill in VB and Java scripting
- Prior experience working within or serving as a consultant to government agencies (State or Federal)
- Understand and respond to changing process and planning requirements to effectively launch, maintain and transform small business sales
- Great at building relationships by effectively keeping cross-departmental teams aligned
List of Typical Responsibilities For an Implementation Resume
1
Responsibilities For Implementation Project Specialist Resume
- Works with Subject Matter Expert (SME) for the completion of all applicable documentation specific to Client Service teams’ process/product implementations in order to establish ‘Best Practice’ models for future new business transitions
- Strong leadership skills with the ability to effectively communicate to management
- Demonstrate the ability to learn effective organizational, written and verbal communication, and interpersonal skills
- Technically inclined with project management skills and good working knowledge in Microsoft Excel
- Detail oriented, with strong project management and analytical skills
- Excellent written and verbal communication skills to personally conduct presentations, provide demonstrations, gather requirements, specify and scope
- Strong leadership, people management, and communication skills
2
Responsibilities For Business Implementation Manager Resume
- Client solutioning and advisory skills
- Proven experience interfacing with Senior Executives (cSuite) of large organizations
- Use multi-tasking and project management skills to ensure daily timelines and tasks are successfully met
- Time management & task organisation skills
- Self-motivated individual with proven experience and ability to lead and manage teams through change with minimal direction
- Creates materials and resources to ensure that schools are able to effectively manage resources
- Experience with biologic therapeutic agents is a strong asset
- Six Sigma system experience is a strong asset
- Intermediate to advanced computer skills required
3
Responsibilities For Implementation Project Coordinator Resume
- Intermediate to advanced skills with Microsoft Excel, Word, SharePoint and Outlook required
- Basic Microsoft Access and PowerPoint skills required
- PC & MS Office proficient including advanced Excel skills
- Has an extreme attention to detail and analytical skills
- Proven experience within applications used in Fund Accounting: Multifonds, Recon, pControl etc
- Utilize technical skills to assist with compares, extracts, data entry, research, charts, documentation, testing, and routine input tasks
- Proven experience as a Head of Analytics or other managerial position
- Necessary technical skills include, but are not limited to, a knowledgeable background in troubleshooting software and hardware issues
- Communicate effectively with project leadership, clients, developers, and subject matter experts
4
Responsibilities For Implementation Architect Resume
- Proven telesales planner experience
- Proficient PC skills (Microsoft Office, Call Center software) with background in Salesforce
- Demonstrated ability to manage time and prioritize operational issues
- Demonstrated experience in project management
- Ongoing maintenance & upkeep of our resourcing tools and reports (build out & update project priorities, staffing assignments, metrics, etc.)
- Understanding of securities markets with strong background in Multi- Asset trading and Alternatives
- Banking experience, particularly with Customer Information Systems (CIF), Deposits and/or Lending Applications
- Coordinates implementation strategies and process improvements – including reviewing the implementation and training process for effectiveness
- Working experience in banking and financial services, with KYC background for at least 2 years
5
Responsibilities For Change Implementation Manager Resume
- Experience delivering and risk-managing medium to large Information Technology (IT) programmes
- Experience in matrix management and bringing together teams from different parts of an organisation in different locations in achieving their goal
- Ensure accuracy in forecasting and effectiveness in meeting revenue based objectives and customer commitments
- Be a strong partner by building relationships with internal groups such as Sales, Marketing, I.T., Operations and various other support groups
- Has a strong multi-tasking ability requiring frequent transitions from one task to another
6
Responsibilities For Implementation Management Resume
- Experience in building and managing the databases
- Experience QA’ing, testing, and debugging JavaScript errors
- Operations or manufacturing experience dealing with technology
- Experience in leading projects and programs in an operational setting
- Experience in delivering solutions on Sales & Marketing Analytics area. #LI-SA
- Experience and understanding of sourcing and analytics tools such as Emptoris, SAP, advanced MS Excel, MS Access, and Database tools (SQL etc)
- People leadership experience - can be formal or informal leadership through mentoring, training, or direct people management
- Other requirements: General aptitude for understanding current trends in technology; KPI metrics and login building; experience in automotive industry helpful
7
Responsibilities For Change & Implementation Manager Resume
- Working experience in implementing innovative methodologies in international development contexts
- Experience in designing monitoring and evaluation methodologies for innovation projects
- Experience in designing projects that take a cutting edge approach to development
- Experience in: Java or .Net, SQL, Windows or Linux operating systems, including
- Experience communicating both verbally and in writing
- Participate in forums as assigned and review strategies/policy on behalf of RBWM, consolidating responses and providing feedback and advice
8
Responsibilities For Customer Implementation Manager Resume
- Lead and develop a team to identify and drive continuous improvement by generating and delivering effective change plans
- In-depth knowledge of call centre operations; good understanding of supporting infrastructure
- Experience with reporting and data analysis languages, including R, Jasper Reports, Crystal Reports
- Serve as project lead for comprehensive implementation of Treasury Management products ensuring a superior customer onboarding experience
- Demonstrated understanding of financial and accounting concepts
- Experience of working and exerting influence at the most senior levels in an organisation
- Proven track record of leading and managing large scale projects with various internal and external stakeholders
- Experience leading and managing diverse projects in the financial services industry
9
Responsibilities For Sales Implementation Manager Resume
- Experience leading and managing a team of Change Management specialists within complex IT Programs
- Strong analysis capability: interpret change impact assessments, training needs analyses and stakeholder analyses, making adjustments where required
- Demonstrate proficiency in implementing three primary Leasing & Rents product centers
- Good understanding of the regulations and local clearing systems in Singapore and in our regional countries
- Infrastructure experience understanding the design and development of infrastructure service offering
- Analyzes data, data mapping, data validation and user acceptance testing
10
Responsibilities For Solutions Implementation Manager Resume
- Support platform validation by assisting internal and customer resources in defining scripts in line with the URS and UAT documents
- Teaching experience, high-level customer support, or account management
- Experience working in a dynamic / fast-paced environment
- Experience of business analysis / process mapping / documentation is advantageous
- Solid understanding of application architecture principles and methodologies
- A familiarity / experience with key regulatory deliverables and developments in stress testing
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