I.T Analyst Resume Sample

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Amya Prohaska
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Work Experience


Lead IT Analyst
06/2016 - PRESENT
San Francisco, CA
  • Assess Business Unit/Function needs, clearly eliciting, translating, and documenting business, functional and non-functional requirements
  • Facilitate requirements discussions with key stakeholders
  • Communicate and clarify the requirements to the design and development resources
  • Collaborate with the key project SMEs and stakeholders to define project requirements and change requests
  • Analyze and interpret data and information to guide process and solution decisions
  • Relevant IT experience, preferably in an IT, Consulting or other relevant organization
  • Independently participate in requirements documentation, systems configuration and defining/execution of acceptance criteria. Document issues and participate in their resolution
  • Work closely with development and business teams to understand business requirements
Dhts IT Analyst
03/2009 - 02/2016
Boston, MA
  • Communicating cross-functionally and across management levels in formal and informal settings
  • Track multiple test executions simultaneously and synthesize the results
  • Partner with clients to identify key business problems and opportunities
  • Partner with other IS teams, vendors, and product user communities to identify possible solutions. Keep informed regarding healthcare trends and opportunities afforded by emerging technologies
  • Work with client leadership and staff to review existing policies, procedures, and practices and to develop best practices that take advantage of information technologies and systems
  • Problem solving and analysis: Utilize effective and creative problem solving techniques within standard information systems best practices to develop quality solutions and resolve problems
  • Project implementation: Perform as a productive project team member for software implementation projects, including system design, testing, and support
  • Utilize the St. Joseph Way of performance improvement: Notice abnormalities and communicate them right away. Follow standard work, and work with team to continuously improve standards
  • Provide application support to end-users as needed
Junior IT Analyst
12/2004 - 02/2009
Chicago, IL
  • Translate business needs into high-level technical specifications and design. Identify gaps and ensure deployment of solutions
  • Support business-critical systems using mature IT and software engineering practices
  • Develop, deploy, and execute test strategies
  • Work with team to ensure the highest quality product delivery
  • Work closely with cross functional teams and across boundary organizations to gather requirements, define solutions, implement new tools and process, and provide ongoing support to these teams
  • Test applications and products at the user level, both manually and with automated tools
  • Develop deep understanding of the applications that he/she/they support

Education


University of Management and Technology
1998 - 2003
Bachelor's Degree in Computer Science

Professional Skills


  • Strong written and verbal communication skills and strong English language skills
  • Strong analytical and problem solving skills, with proven intellectual and analytical rigor
  • Demonstrate knowledge of strong written and verbal communication skills
  • Excellent interpersonal skills with the ability to work effectively and interact with all levels of management including executive leadership
  • Proactive, detail oriented and extremely well organized with strong analytical and problem solving skills
  • Demonstrated written, verbal and follow-up skills
  • Strong interpersonal, communication and relational skills

How to write I.T Analyst Resume

I.T Analyst role is responsible for analytical, general, basic, interpersonal, excel, scientific, software, business, automation, windows.
To write great resume for i.t analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For I.T Analyst Resume

The section contact information is important in your i.t analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your I.T Analyst Resume

The section work experience is an essential part of your i.t analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous i.t analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular i.t analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative I.T Analyst resume experience can include:

  • Excellent interpersonal / Communications skills and establish and maintain effective working relationships with customers and colleagues
  • Excellent written and oral communication skills in a technical or healthcare environment
  • Strong collaboration, negotiation, communication, organization, people management, and conflict resolution skills
  • Strong documentation skills and the ability to present and summarize contract details and options when required
  • Strong data analysis, visualization and communication Skills
  • Strong documentation skills and the ability to present and summarize contract details and options as required

Education on an I.T Analyst Resume

Make sure to make education a priority on your i.t analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your i.t analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in I.T Analyst Resume

When listing skills on your i.t analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical i.t analyst skills:

  • Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives
  • Effective meeting facilitation and group leadership skills
  • Effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
  • Programming skills such as C sharp or visual basic
  • BOBJ administration experience including upgrades, patches, and monitoring or comparable experience with Tableau server administration
  • Experience in an IT operations role with a strong understanding of Windows platforms, Cisco networking and telephony

List of Typical Experience For an I.T Analyst Resume

1

Experience For Dhts IT Analyst Resume

  • Hands on experience setting up IP networks to guarantee highly available and robust networking
  • Hands-on experience running queries and creating reports
  • Experience with QA methodology and problem solving techniques/tools
  • Experience with analytical programming languages such as SQL
  • Experience with applying Agile Methods
  • Collecting requirements for the project business, analyzing them and guiding the developmental team in optimizing their work
  • Clarifying, updating, and improving the business processes impacted by the technology changes that are part of data quality projects
  • Evaluating the data collected by project development team and preparing hardware and software requirement specifications understanding these details
2

Experience For Lead IT Analyst Resume

  • Assisting at various levels of project and helping in task analysis
  • Documenting the projects by preparing functional specification documents and user guides for the reference of the end users
  • Designing and documenting functional specification requirements such as GUI (Graphical User Interface) designs, and input and output device requirements
  • Executing test scenarios and test scripts and making necessary changes in the projects to meet customer requirements
  • Testing of new Self Service Tools
  • Beginning to intermediate level user of requisite technical tools for the role
3

Experience For Principal IT Analyst Resume

  • Understanding of information technology would be an advantage
  • Understanding of the operational workflows, the data generated, the fields in which they are housed, the relationship of the data to and across modules
  • Building out an EHR based datamart for all children
  • Acting as an interface between the logistics team and the development team
  • Participate in evaluating, reinforcing and promoting the SOX 404 and 302 program standards and
4

Experience For Junior IT Analyst Resume

  • Assist in the management of all Releases including but not limited to: scheduling, risk assessment, resource co-ordination, communication and reporting
  • Participates in exploring new processes and tools/systems to improve processes or metric tracking
  • Develops Microsoft SQL Stored Procedures and creates reports using MS SQL Reporting Services
  • Contribute application expertise in requirements gathering
  • Prepare status and deliverables with focus on quality to function and key audiences. Consulting approach
  • Knowledge of network security technologies (Firewalls, VPN concentrators, IPS, logging & ACLs)
  • Maintain all network hardware and equipment. Apply diagnostic utilities to aid problem solving and establish recovery packs for all business critical hardware
5

Experience For Business IT Analyst Co-op, Digital Resume

  • Administers business critical SQL Server databases including Replication
  • Engaged team player with fully aligned attitudes and behaviors, and committed to achieving our enterprise mission
  • Be part of the Service Transition team in the updating of release documentation which reflects the current plan for future deployments
  • Assist/support in the design, development, implementation and workflow training of our EHR,
  • Meticulous attention to detail; the ability to juggle several tasks in parallel without lowering your quality bar
  • Knowledgeable in at least 1 functional area of specialization. Knows the “why” behind processes and decisions related to the solution or application end to end
  • Responsible for maintaining and validating solution integrity in their functional area through the course of the project including controlling scope, managing solutions for change tracking/traceability and clarifying solution capabilities during all delivery phases
6

Experience For It-it Analyst Resume

  • Lead analysis and decomposition of complex requirements
  • Perform gap analysis and recommend solution
  • Lead functional specifications and prepare wireframes/flowcharts
  • Oversees specific development workstream of the product as per the specifications
  • Supports test plan development and execution, sign-off requirements and ‘how’ implemented were met
  • Provides key service introduction and hypercare support to steady state
7

Experience For Ts-it Analyst Resume

  • Facilitate change and configuration management
  • Supports creation and maintenance of user manuals, system configuration documents and other technical reports
  • Investigate complex business and system issues, researching and identifying innovative solutions. Monitors key processes in application and user performance, discover variances and propose necessary actions
  • Contribute to backlog and CI opportunities (e.g. minor enhancements/small work/base projects) by advocating for value based needs tied to the PDT strategy of the functional area
  • Support audits and compliance change activities and drive get to green plans
  • Develop and maintain long term business domain knowledge in at least 1 functional focus area
  • Partner across global virtual teams across Functional Analysts, Business Analysts, Value Enablers, Technical teams, other Solution Architects, Enterprise Architects, Infrastructure teams, and vendors to ensure alignment with projects, programs and strategies, and standards. Both in Portfolio, Other Portfolios and Regions
8

Experience For IT Analyst, AS Qrds Resume

  • Plan and execute IT Capex for Ops
  • Ops process improvement, new developments or solutions
  • Drive initiatives for KPI improvement
  • Execute action plans as per user feedback
  • Indirectly manages onsite support specialists, measures their performance
  • Lead GSN trainings on staff about GSN usage about incident and change management., service level agreements and BDP's
  • Act as key user for GSN
  • Coach the team whenever gaps are detected on the way they use GSN
9

Experience For Nextgen IT Analyst Resume

  • Ensure internal communications of relevant IT memos/ alerts are sent to the key stakeholders either SMT or pertinent functions where applicable
  • Responsible for the execution of small projects / enhancements
  • Analyzes, diagnoses and assists in determination of the root cause of an issue and either solves it or passes to the responsible resources, internally or externally for remediation
  • Identifies and communicates potential business and technical risks to both IT staff / leaders and ministry business staff/leaders
  • Interacts with cross-functional stakeholders to create, manage and maintain knowledge of systems, products and procedures
  • Ensures all versions and security are appropriately updated in a timely manner for local applications
  • Assisting with maintenance of the SOX 404 software (CAT Tool) including uploading required control documentation and test results, running quarterly and annual reports, and monitoring business units’ quarterly certification
  • Respond to all calls from end users to resolve software issues with servers, databases and other critical systems
10

Experience For IT Analyst EDI Resume

  • To assist in the day to day operation of the department, monitor system backups and hardware support
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling and networking hardware and software
  • Experience of in-depth technical experience in the implementation/upgrading, configuration, troubleshooting and support of Infor Lawson products
  • Individual contributor representing the most common entry point for this career ladder; works under the direct supervision of Sr. Analyst, Team Lead, or higher
  • Demonstrates knowledge specific to one or more ITIL processes; demonstrates the proven ability to accurately apply knowledge in the design and build of reporting, information, and analytic solutions (albeit in consultation with others)
  • Serve as technical resource for respective module

List of Typical Skills For an I.T Analyst Resume

1

Skills For Dhts IT Analyst Resume

  • Validate software for electronic submissions, which includes requirements gathering, test script writing, test script execution and other validation tasks
  • Two (2) years relevant work experience in the IT Business Systems processes with relevant experience in data mining, manipulation, analysis and reporting
  • Strong foundation in technology, analytics and good understanding of project management
  • Fundamental skills about problem solving, business continuity and IT crisis management
  • Provide scope and prioritization on work assignments, paying strong attention to detail and deadlines
  • Prior experience supporting IT in an academic research library
  • Effectively communicates specific IT issues/solutions to clients
  • Skills to adhere to corporate data security requirements for the storage, transportation, and retention of data
  • Fundamental CAM/CAD and automation skills
2

Skills For Lead IT Analyst Resume

  • Proven ability to develop efficient and effective processes
  • BA/BS Information Technology + 3 years’ experience or H.S. + equivalent experience
  • Effectively communicate technical concepts to non-technical colleagues
  • IT or contract management experience/ Software Asset Management / Audit and Compliance experience
  • Advanced skills with computers, MS Office Suite, MS Project, and Visio
  • IT or Contract Management experience/ Software Asset Management / Audit and Compliance / ITIL experience
  • Prior experience with Information Steward
  • Prior experience in Information Steward (Metapedia, Data Insight, Metapedia Management, and Data Services)
  • Prior experience performing business requirements analysis for business rules and documents associated with population and extraction of metadata resources
3

Skills For Principal IT Analyst Resume

  • Build new Laptop’s for VIP/PA providing guidance on choice of Hardware and training on how to use it effectively
  • Strong experience and knowledge of Windows and/or Linux server operating systems
  • Strong experience and knowledge of Windows server hardware platforms and other components (CPU, clusters, storage area networks, disk and tape arrays.)
  • To provide day to day support for all users to ensure they are able to use their computer hardware and software effectively
  • Proven SQL coding experience at an intermediate or higher level
  • Experience:One to two years related experience
4

Skills For Junior IT Analyst Resume

  • Working experience with Microsoft Outlook
  • Experience installing and configuring applications; preferably in a manufacturing environment
  • Experience with all aspects of CMC, CMS and CCM administration, including troubleshooting and tuning
  • Builds strong internal & external stakeholder relationships by aligning over-arching Process Flows to changing business requirements
  • Experience performing IT support in a Manufacturing Plant environment
  • Experience developing and updating technical documentation
5

Skills For Business IT Analyst Co-op, Digital Resume

  • Strong background in monitoring and technical automation tools such as Microsoft SCOM, Solar Winds or similar enterprise monitoring systems
  • Excellent analytical abilities, including process analysis, data analysis, and problem solving
  • Supports business process testing of the Personas flavors prior to end-user acceptance testing
  • Experience working with Oracle, MS SQL, Windows 2003, Windows 2008, Windows 2012
  • Experience providing technical support for new/upgraded applications
  • Considers impact to others and current processes within discipline prior to taking action
6

Skills For It-it Analyst Resume

  • Experience in creating complex Web Intelligence Reports
  • Strong relationships building attitude
  • Handle a variety of projects and tasks simultaneously, manage customer expectations and prioritize competing deadlines
  • Experience with Help Desk, Desktop Support, Systems Support, Security Provisioning or technical liaison role
  • Experience in directly managing projects and initiatives to closure successfully
  • Experience in performing vendor/supplier management functions
  • Experience supporting a Network Operations Center (NOC)
  • Experience with Mainframe and/or distributed scheduling concepts
7

Skills For Ts-it Analyst Resume

  • Experience meeting deadlines and service deliverables
  • Good understanding of risks and controls both Information technology and Business Processes
  • Develop and sustain solid working relationships with customers, stakeholders and vendors
  • Experience in outsourced environments and working with legal counsel
  • Experience managing IT vendor relationships & project work
8

Skills For IT Analyst, AS Qrds Resume

  • Experience in technical systems analysis across one or more disciplines (Networking, Wireless, Infrastructure, IT Security)
  • Strong conceptual, analytical and problem-solving abilities
  • Process Control systems knowledge & experience in a plant setting
  • Prior working knowledge of above given functional area
  • Handle a variety of projects and tasks simultaneously and prioritize competing deadlines
  • Experience with Cache database in Epic environment
9

Skills For Nextgen IT Analyst Resume

  • Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated
  • Possesses advanced knowledge and proven application of it within a specific discipline
  • Prioritizes and organizes project actions and resources to achieve targeted objectives
  • Experience with Continuous Integration/Dev OPS
  • Experience in operational IT support roles
10

Skills For IT Analyst EDI Resume

  • Network and/or Server administration experience
  • Experience in SAP BusinessObjects administration, security, and back-up and restore process
  • Apple Mac / Apple iOS support experience
  • Valid Florida Driver’s License Required
  • Experience within organization part of larger Company
  • Capacity to prioritize workload and tasks

List of Typical Responsibilities For an I.T Analyst Resume

1

Responsibilities For Dhts IT Analyst Resume

  • Collaborates as a member of a self-organizing team, in which bundles of work are scheduled, designed, built and delivered on a defined schedule. Ability to be effective in a fast-paced environment; able to communicate with teammates clearly and at the right times; ready to give and receive help to ensure the team’s overall success
  • Able to excel in a matrixed environment, both as a member of an “organizational home” team with shared functional skills and as a member of time-delimited multidisciplinary project teams spinning up as needed and dissolving upon project completion
  • Serve as a principal conduit between project/service functional stakeholders and the technical team delivering or developing the research solution, working under guidance of a project- specific sponsor representing ACE-Research and/or the business
  • Where needed, assist functional stakeholders in documenting their current processes or recommend process change/renewal where needed to match best practices or simplify the complexity of a system deliverable
  • Collaborate with appropriate technical staff within and outside DHTS to ensure that requirements for solutions are well understood; serves as a translator of, and advocate for, customer requirements
  • If customer requirements are not feasible within available technology or funding, work with functional and technical stakeholders to refine requirements or deliverables
  • During customer engagements, help to validate that decisions on business needs, requirements and technical solutions reasonably represent best-use choices of Duke resources (financial, technological, human) and are broadly in the institutional interest; notify project sponsor or director of inconsistencies in, or conflicts with, this principal
2

Responsibilities For Lead IT Analyst Resume

  • Ensure that technical requirements or plans for system/service architecture meet the spirit and intent of functional requirements, and engage closely with project manager to re-validate or modify requirements where needed
  • Develop user acceptance test cases mapped back to functional requirements to validate solution against functional requirements. Assist in coordinating user acceptance testing and other quality assurance activities
  • Manage workflow and consistently meets agreed upon deadlines. Escalate issues, concerns and barriers to key project leaders. Assist and, as assigned, lead the prioritization of tasks/assignments. Develop and implement communication plans to all stakeholder groups and manages customer and stakeholder expectations
  • Very strong written and verbal interpersonal skills
  • Prior experience establishing processes for governing the identification, collection, and use of organization metadata
  • Skills in setting up Matrixes to measure and improve units productivity
  • Prior experience of enterprise collaboration solutions, e.g. Jive, Yammer, Slack etc, is required
  • IT or ITIL experience / Contract Management experience/ Software Asset Management / Audit and Compliance
  • Great at establishing strong relationships with change implementing teams and stakeholders
3

Responsibilities For Principal IT Analyst Resume

  • Hands-on business requirements gathering, stakeholder management, technical design and development experience
  • Prior to a deployment, ensuring all pre-deployment checks are carried out
  • Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with customers, visitors and all employees
  • Experience with Office 365 and its various components including Skype for Business and Exchange
  • CPC Certified with experience in ambulatory professional coding (CPT, ICD-9, HCPC)
  • Level 2 - 3+ years experience in requirements gathering, data analysis, SQL and report development
  • Experience working in server / infrastructure administrator
  • Experience in virtualization networking
  • Demonstrated knowledge of scripting for automation
4

Responsibilities For Junior IT Analyst Resume

  • Relevant professional experience in information technology
  • Relevant experience in an IT administrator or forensic role
  • Obsession with excellent customer service!
  • Experience with process flow diagrams
  • Participate in continuous improvement practices to ensure the delivery of effective, timely, and professional Technical and Customer Service
  • Experience within a technology environment focused on networks
  • Very good level of English (both spoken and written)
  • Project experience in area of infrastructure, system integration, implementation of information systems or optimization of business processes is an advantage
5

Responsibilities For Business IT Analyst Co-op, Digital Resume

  • Experience with popular office and multimedia applications
  • Experience and knowledge of primary process area of focus
  • Experience in Project Administration and IT areas
  • Experience with VmWare, Citrix and other Virtualized environments
  • Good chance to work and travel internationally early in your career
  • Strong desire to build and grow within the IT space
  • Demonstrate independent troubleshooting and problem-solving
  • The Standards of Good Practice for Information Security
6

Responsibilities For It-it Analyst Resume

  • Experience with search engine architectures such as Apache Lucene and Apache SOLR
  • Valid driver’s license and access to vehicle as local travel is required
  • Level 1 - One year of related experience is required
  • Experience in Fashion/Luxury field, Shoes Production and Supply Chain
  • Progressive experience in a Lead position
  • Demonstrate ability to pay attention to details
7

Responsibilities For Ts-it Analyst Resume

  • Deploying, configuring, operationally maintaining and scaling OO, SA or Puppet for large environment, business critical applications
  • Designing, implementing, and maintaining OO flows
  • Onboarding and offboarding of all Centrica Connected Home Staff
  • Lifting and moving up to 40 pounds
  • Managing all stages of deployments of both releases and small changes from creation of the Release Content Definition to deployment
8

Responsibilities For IT Analyst, AS Qrds Resume

  • Collaborating across multiple teams to deliver the best support for EMEA in country customers
  • Working with users to capture additional information on the root cause and symptoms of the request
  • Willing to travel to remote distribution centers up to 40%
  • Working knowledge of multi-technology platforms: network infrastructure (Cisco, WANs), Unix/Wintel, Midrange, Mainframe
  • Working knowledge of industry-specific regulatory requirements (i.e., SOX, FERC, State and Federal, etc.)
  • Supporting VIP’s pro-actively with advice on changes to the technology they use and the impact,
  • Moving computers, printers and other computer peripherals
  • Working knowledge of Active Directory, DFS, WINS, DNS, DHCP
9

Responsibilities For Nextgen IT Analyst Resume

  • Understanding of how their activities impact function budget
  • Understanding of Capital Markets full trade life cycle would be an asset
  • Climbing of stairs
  • Supporting team in managing customer expectations and resolving issues on time
  • Assisting in managing technology risk for the project team
10

Responsibilities For IT Analyst EDI Resume

  • Developing and maintaining system documentation
  • Performing business and technical presentations in relation to Information Steward’s platforms and solutions addressing business problems
  • Assisting in rolling out standards and policies to the organization’s team members
  • Providing customer service or help desk support to a mid-large sized environment
  • Develop and present results for operational and planning needs, including monitoring the progress towards achieving program goals
  • Debug low level operating system, networking, and application problems including Linux (RedHat), UNIX (HPUX), and Windows operating systems
  • Thoroughly communicating and documenting all details regarding job status
  • Responsible for asset management, to include maintaining current inventory of devices, tracking devices, reclaiming devices no longer in use, etc

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