Host Hostess Resume Sample
Graciela Tillman
9141 Becker Coves,
Houston,
TX
+1 (555) 340 7224
Work Experience
Dining Room Care Manager / Host / Hostess
10/2016
-
PRESENT
Detroit, MI
- Understand the HOB Hospitality Zone
- Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
- Estimate and quote accurate wait times for tables
- Show guests to tables, place menu on table for guest, wait for guest to be seated before leaving the table
- Market current and future shows, menu items and retail by placing all marketing literature on dining tables
- Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
- Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
- Communicate to kitchen when large parties and special event parties have been seated
Host / Hostess
11/2010
-
06/2016
Boston, MA
- Keep host area clean and organized throughout the shift (shift mechanics)
- Keep floor in host area free of spills, food, trash or other obstacles
- Polish and clean all entry door windows throughout the shift
- Assist other employees and departments as needed (teamwork)
- Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
- Anticipation of guest needs and problem solving
- Lead guests to tables, place menu on table for guest, wait fo rguests to be seated before leaving the table
- Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
Capa Model Host / Hostess
01/2008
-
05/2010
New York, NY
- Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
- Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
- Knowledge of House of Blues related art, music, and history
- Crescent Hotels and Resorts is proud to be an Affirmative Action/Equal Opportunity Employer. Crescent Hotels and Resorts is committed to providing equal Employment opportunity for all persons in all facets of employment
- Be attentive of guests’ needs assist in providing a pleasant dining experience
- Pay out servers’ and service attendants’ tips if appropriate
- Answer the telephone according to standards
Education
Huntington University
2003 - 2008
School's Degree in Communication
Professional Skills
- Have solid written and verbal communications skills, as well as strong math skills
- A broad development platform with opportunities to advance and experience new fields while learning professional management skills
- Excellent communication skills in English is essential
- Strong communication skills and the ability to identify customer needs or issues before they arise
- Demonstrates good time management skills
- Excellent communication and guest relationship skills
- Providing a delightful, memorable experience for our guests through establishing and maintaining excellent client relations
How to write Host Hostess Resume
Host Hostess role is responsible for basic, english, interpersonal, customer, computer, software, retail, languages, math, communications.
To write great resume for host hostess job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Host Hostess Resume
The section contact information is important in your host hostess resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Host Hostess Resume
The section work experience is an essential part of your host hostess resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous host hostess responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular host hostess position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Host Hostess resume experience can include:
- Accurate numerical skills essential. Good organizational skills required
- Good communication skills and willing to offer assistance to guests
- Strong communication skills and ability to relay information to leaders and Cast working in the area
- Basic mathematical skills. Ability to operate a point-of-sale system
- Courtesy to our guests with good communication skills and service mindset
- Provide courtesy to our Guests with good communication skills and a service mindset
Education on a Host Hostess Resume
Make sure to make education a priority on your host hostess resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your host hostess experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Host Hostess Resume
When listing skills on your host hostess resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical host hostess skills:
- Detail orientated, strong interpersonal relationship skills and strong written and verbal communication skills, required
- Good inter-personal skills and multi-tasking skills
- Have previous experience of working as a host or hostess or have solid hospitality experience in the luxury sector
- Possess organizational and multi-tasking skills
- With high integrity, deliver a 5 diamond/5 star experience to guests, providing Shangri-La hospitality from caring people with presence, style and personality
- Security Guard/Officer experience responsible for foot/bicycle/motor patrol, monitoring cameras, and/or aviation screening
List of Typical Experience For a Host Hostess Resume
1
Experience For Host / Hostess Resume
- Previous hosting and serving experience an asset
- Answer and prioritize incoming phone calls on a multi-line system
- Previous bartending experience and wine, beer and spririt knowledge is an asset
- Previous Experience in a 4 Diamond environment as asset
- Previous Host experience in a luxury restaurant required
- Genuine consideration for excellent ‘above & beyond’ client service
- “It’s Good Service” responsible liquor service certification required
2
Experience For Restaurant Host / Hostess Resume
- Previous service experience in an upscale restaurant is required
- Demonstrate thorough knowledge of food, wine and cocktail menu
- Demonstrate knowledge of all daily events, times, and locations
- Previous Front of House service experience in an upscale restaurant is required
- Previous Open Table or similar reservation system experience an asset
- Experience in Food and Beverage preferably at a luxury property an asset
- Previous restaurant experience - Required
- Proven ability to work well with others and guests required
- Answering the telephone in a courteous manner, answering questions about restaurant hours, estimated wait times, and taking reservations
3
Experience For Capa Model Host / Hostess Resume
- Providing exceptional service to all guests while maintaining all brand standards
- Taking accurate room service and to go orders meeting all service brand standards
- Providing the highest level of cleaning service within your area of responsibility in line with the clients’ specifications
- Working knowledge of Food & beverage is an asset
- Staging of guest’s room with gift baskets, balloons, floral arrangements, etc
- Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business
- Accommodate guest’s needs by accurately booking, changing and canceling marina appointments
4
Experience For Steakhouse Host / Hostess Resume
- Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
- Ensures proper lighting and heating in dining and lobby lounge area. Places candles on cocktail tables
- Responsible for booking reservations, answering guest questions, and accommodating the guest’s needs whenever possible
- To be responsible for making the reservation list for following day both Breakfast and Afternoon Tea, informing all chefs of bookings and special requests
- Fine dining expertise who feels at ease working in an upscale environment where our guest’s expectation rivals all others
- Attend training sessions and read training notes to improve your knowledge
- Collects menus around dining room during service
5
Experience For Host / Hostess Restaurant Resume
- Assist with seating Guests in Restaurant and providing to support to Server when needed
- The host/hostess is responsible for greeting and seating all guests, by name when possible
- Have an understanding of OpenTable, or be willing to learn the program
- Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed
- Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
- Proper set up and maintenance of the Dining Room areas before serving
6
Experience For F&B Host / Hostess Resume
- Assists with maintaining sufficient stock of roll up silverware for the incoming shift
- Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
- Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
- Assist managers in opening and closing
- To complete the Managers Log Book , recording names of the staff that are working and the amount for Afternoon and Theatre teas
- Have a complete knowledge of standards of service for receiving a room service order
- Previous usage of on-line dining reservations system (Open Table or similar program)
7
Experience For Host / Hostess / Cashier Resume
- Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
- Prepare table allocations from reservation book before respective meal period seating
- Guarantee that the phone is answered within 2 rings in a courteous and helpful manner; ‘champagne cork popping’
- Ensure door policies concerning the entry of guests and these are adhered to at all times
- Ensure that seating is fair for all service staff
- Successfully completes a two week Patient Care Host/Hostess training program
- Read and interpret restaurant’s seating chart
8
Experience For Patient Services Host / Hostess Resume
- Inform our guests about any upcoming events at Capa or the resort
- Check the blocking sheet to identify all regulars and VIP guests
- Assume all other responsibility relating to operational items at the reception desk
- Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc
- Give constant feedback to managers regarding our guests’ satisfaction
- Responsible for hanging guests’ coats
- Answer telephones, responding to guest’s questions in a professional manner
9
Experience For Weekend Ward Host / Hostess Resume
- The Dining Room Attendant reports to the Foodservice Superviser
- Work well under pressure in a fast paced environment, while working cohesively as part of a team
- Maintain a courteous and efficient operation of the dining room to ensure guest satisfaction
- Work flexible schedules (including early mornings, evenings, and weekends)
- Warmly greet guests and escort them to their table following the proper standards
- Sincerely thank guests leaving the restaurant and invite them to return
- The Host/Hostess reports to the Management Team including the Food Service Director, Executive Chef, and Chef de Cuisine
- Greets customers with a courteous welcome and provides appropriate direction into the dining room
- Monitors the open dining sections of the restaurant for empty and cleaned tables
10
Experience For Hops House Host / Hostess Resume
- Communicates with chef regarding daily menu and specials
- Maintains knowledge of table numbers and seating capacities for the shift
- Assists servers with clearing and water refills when busy
- Maintains knowledge of the restaurant floor plan and table numbers, seating the room evenly and consistently per management’s instruction
- Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes
- Focus attention on guest needs, remaining calm and courteous at all times and able to multitask
List of Typical Skills For a Host Hostess Resume
1
Skills For Host / Hostess Resume
- Use critical thinking skills, always putting safety first when responding to or assisting with situations
- One year in a similar style operation with a proven track record of excellent guest service
- Clear and eloquent communication skills
- Effectively use suggestive selling techniques for the menu items as the opportunity rises
- Effectively communicates with the seater and bussers
- To promote a good team spirit and good relationship within the restaurant and kitchen brigades
- Delegating to service team as needed for fine dining experience for customer
2
Skills For Restaurant Host / Hostess Resume
- Decision making- Able to prioritize, making prompt, fair and reasonable decisions
- Pick up and drop trucks at elevator bay or unit prior to passing and picking up trays
- Work experience interacting with people in a positive environment
- Good problem solving, administrative
- Be able to demonstrate their successes in achieving the highest guest service standards
3
Skills For Capa Model Host / Hostess Resume
- Provide amazing experiences: service comes from the mind, but hospitality comes from the heart! Apply with us today!
- Provide amazing experiences: service comes from the mind, but hospitality comes from the heart! Apply Today!
- Provide amazing experiences: service comes from the mind, but hospitality comes from the heart!
- Establish a rapport with guests, providing guest recognition and good customer relationships
- Create an exceptional resident experience with your enthusiasm and outgoing personality
- To provide excellent guest service to our VIP guests who have purchased upgraded seating in the venue
4
Skills For Steakhouse Host / Hostess Resume
- Previous experience in a similar Restaurant / Hotel
- Good communication (Oral and Written) and telephone etiquette
- Technology proficiency– Operates and maintains all departmental equipment, fully competent with POS and Reservations systems
- Demonstrates the ability to assess information about the patient’s status in order to provide any assistance with meals that might be needed
- Responds and cooperates with changes in workload
- Experience in related field
- Possesses a positive and cheerful attitude and mature with a good team work
- Previous experience in a similar position in an upscale environment is required
- Provide excellent service to all restaurant guests
5
Skills For Host / Hostess Restaurant Resume
- Experience in the Luxury Segment restaurant industry is required
- Experience in the London restaurant/hotel market is essential
- Excellent knowledge of Mexican culture is desirable
- Demonstrates initiative, and the ability to work with minimal supervision
- Previous Security, Law Enforcement, Military or related Public Safety experience
- Great first job to build up some experience on your resume
- To be a good team player with your colleagues and staff in your area of work
6
Skills For F&B Host / Hostess Resume
- Ideally have a higher education qualification in a hospitality discipline or similar experience
- Have previous experience in a 5 star F&B department
- Be in possession of a valid food handlers licence
- Law Enforcement, Special Deputy and/or Police Cadet experience
- Loss Prevention and/or Plain Clothes Operatives experience
- High pressure situational experience such as an Emergency Medical Technician, Firefighter, Flight Attendant and/or a 911 Operator
- 6 months experience prefered
7
Skills For Host / Hostess / Cashier Resume
- Ensure all menus are up to date, clean and are in good condition
- Serve as a resource of information for VIP clients regarding their experience within the venue(s)
- To operate the Micros system ensuring all bills are entered and printed and presented with Fairmont pen and bill folder once the guest is served
- To be fully conversant with the table lay-up and mis-en-place prior to, during and after service
- Efficiency and effectiveness in personalizing service
8
Skills For Patient Services Host / Hostess Resume
- Scan tickets, passes and capture photographs using a handheld scanner to monitor ticket validation process
- Work as part of a team to increase productivity and while providing excellent guest service to guests and ambassadors
- Work as part of a team to increase productivity and while providing excellent guest service
- Previous F&B experience - Required
- Min. 1 year relevant experience in hotel environment
- Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
- Explain the VIP seating program to potential clients in order to upgrade a guests’ experience
- Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience
9
Skills For Weekend Ward Host / Hostess Resume
- Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations
- To have a good knowledge of the menu and styles of service
- Meeting and greeting guests as they arrive, offering choice of seating, and then escorting them to table and presenting our menu
- Seating guests, monitoring the flow of the dining room, offering support to servers, and acknowledging departing guests with a kind remark
- Maintaining accurate waiting list as needed; Advising guests when seating is available; Informing servers of new guests
- Scripting: Follows approved scripting per Room Service Training Manual during menu ordering, tray delivery, retrieval, and service recovery process
- Estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting
10
Skills For Hops House Host / Hostess Resume
- Assigning badges and passing out marketing material
- Working knowledge of high end restaurant operations, seating procedures, guest relations, problem solving
- Assisting guests during their stay and handling guest complaints
- Assisting guest’s during their stay and handling guest complaints
- Bussing tables and helping clean and organize the restaurant when not assisting at the host stand
- Assisting the team on the floor with bussing and polishing when needed
- Providing immediate attention to guests’ needs while greeting and seating them
List of Typical Responsibilities For a Host Hostess Resume
1
Responsibilities For Host / Hostess Resume
- Excellent communication skills (in person and on the phone)
- Good organizational and customer relation skills
- Capable of communicating effectively with patients
- Effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock
- The ability to read, write, and effectively communicate
- Develop and train other cast members Visual Merhcandising skills
- Math Skills: Simple mathematical equations including addition, subtraction, multiplication, division, fractions
2
Responsibilities For Restaurant Host / Hostess Resume
- Accurate numerical skills essential
- Delivers excellent customer service experiences in a consistent manner
- Six (6) months experience in a food service position or applicable customer service experience is required
- Communicates effectively with patients, nurses, and family members to ensure satisfaction
- Language skills: fluent in the national language and business English & Thai
- Enabling a smooth arrival and departure experience including rooming and delivering luggage
- Monitor and observe guests dining experience through the table tracking log
3
Responsibilities For Capa Model Host / Hostess Resume
- Greets guests with a positive and friendly attitude. Assure guests are seated in a timely manner assuring that guests have a favorable dining experience
- Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates
- At least one year of experience in a guest-facing role (retail, F&B, hotels, etc.)
- Consistently demonstrate courteous and professional behavior in all work aspects with team members and guests
- Six months experience in restaurants/beverage field
- Performs and monitors ticket product validation process
- Prioritize and organize work assignments; ability to delegate work
4
Responsibilities For Steakhouse Host / Hostess Resume
- Operate Point of Sale Systems to process sales at locations
- Experience in the luxury hospitality segment is required
- Give warm good bye, thank guest, wish them to come back and use the guest name
- Increase sales through effective merchandising displays
- Knowledge of the Disney Visual Merchandising standards - high attention to details and strong customer service awareness
5
Responsibilities For Host / Hostess Restaurant Resume
- Knowledge of the visual industry, enjoy the Disney retail environment and good at communication
- Excellent coordination and ability to make quick decisions
- 6 months to 1 year previous food and beverage experience
- Helps manager set room prior to function and assists with any last minute details
- Experience in food service in a healthcare setting
- At least one (1) year of directly related restaurant or healthcare food preparation experience
- Previous hotel and/or restaurant experience is an asset
6
Responsibilities For F&B Host / Hostess Resume
- TIPS Certification prior to hire
- Strong desire to work in the healthcare field is necessary
- Relevant experience in a similar position within a 4 or 5 star hotel environment
- Greet and engage hotel guests to enhance the service experience within the lobby & restaurant area
- Organized and effective work style
- Strong attention to detail, and ability to handle multiple tasks
- At least one (1) year of directly related food preparation experience
7
Responsibilities For Host / Hostess / Cashier Resume
- Greet all customers promptly and provide excellent guest service to all guests, coworkers and client
- Demonstrates Service Promise Standards and Value
- Prior Food Service,
- At least 6 months of customer service experience is required
- Assisting at the host stand during the opening hour after finished with stocking
- Welcoming and seating guests for dining
- Balancing of daily receipts, including but not limited to: cash, vouchers, credit cards and In-house charges
- Greeting and Seating customers for meal service
8
Responsibilities For Patient Services Host / Hostess Resume
- Bending/Lifting 20% (up to 25 lbs.)
- Participating in orientation and training of Host/Hostess
- Serving Beverages to customers in the waiting area
- Taking and inputting all reservations via Open Table
- Maintaining communal areas such as sitting rooms, lounges, corridors, pool side and decks to the highest standard
9
Responsibilities For Weekend Ward Host / Hostess Resume
- Answering host stand telephone promptly and courteously; Controlling the reservation book
- Answering phone and check emails to record reservations of the day
- Managing reservations and events as needed
- Maintaining a clean, friendly atmosphere with efficient service
- Catching any ‘red flags” that might be in the guest’s file or reservation
- Upselling products to Guests
10
Responsibilities For Hops House Host / Hostess Resume
- Ensuring that all product and smallwares are stocked and in place before the shift
- Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays (can work 2 shifts)
- Willing to work both indoors and outdoors
- Willing to recite large amounts of information
- Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays (can work three shifts)
- Running daily reports for the kitchen
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