Head, Operations Resume Sample

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Murl Okuneva
790 Kuhn Lakes,  Chicago, IL
+1 (555) 752 8173

Work Experience

Head of Operations
12/2017 - PRESENT
New York, NY
  • Manage people and build capabilities while coaching and engaging your teams to foster a highly performing and collaborative environment
  • Be part of the NBB leadership team to guide and support the strategic direction of the business unit by providing an oversight of commercial and operational priorities
  • Identify and evaluate potential business risks and disruptions and develop strategies for reducing their likelihood and/or mitigating their impact on the business
  • Represent the NBB business unit in the European Operations Network to share learnings and best practice as well as ensuring alignment with operating procedures and ways of working
  • Assist the Head of Sales to establish an effective ISS marketing plan and structure to effect ISS growth
  • Demonstrate Values & Ethics with uncompromising integrity
  • Strong Execution skills with process capability
Head Of Rcrm KYC Operations
10/2013 - 08/2017
Los Angeles, CA
  • Proficiency in English – both verbal and written
  • Well developed leadership skills with proven ability in building collaborative and high performing teams
  • Talent & organizational development experience in a growth business
  • Challenge the current way of working Work with IT, NBS, PLS to develop the best solution to address the key areas within scope
  • Identify the best way to resource the delivery of the key simplification projects, ensuring that clear project plans are developed with key accountabilities
  • Work across the compliance team and broader risk organization (where needed) to manage established systems, processes and tools
  • Be a strategic though partner in the development of new systems, processes and tools
Head of Operations KYC / Client On-boarding
11/2006 - 09/2013
Phoenix, AZ
  • Where required, develop clear project plans and timelines to ensure alignment of stakeholders and delivery of projects on time and within budget Project Management
  • Project Manage across all elements to maintain timelines and scope as originally agreed
  • Ensure strong collaboration, coordination, and communication with IT ensuring our priorities are executed on time or ahead of schedule
  • Establish a strong network within I&C to use as a sounding board as we look to develop and roll out these revised tools and services
  • Oversee the front-line operation – understanding, analysing and driving forward our complex day-to-day logistics to ensure exceptional service levels
  • Lead each component of our operations – whether it be ensuring we have enough riders in the fleet, that they’re working when we need them most, or that they have all the support that they need
  • Build a platform to sustainably scale – understanding what needs to be improved to increase efficiency and effectiveness of the teams, and what we need to build now for the future
  • Design the required organisational structure – and building the team to make it happen


Southern Adventist University
2001 - 2006
Bachelor's Degree in Business

Professional Skills

  • Strong communication skills at all levels of management, matched with excellent presentation and influencing skills
  • Work under pressure, with strong time management skills and proven track record in planning, managing and prioritising own and teams' work
  • Strong problem solving abilities, customer service mindset, and excellent communication skills
  • Strong English language skill (verbal and writing), preferably combined with local language skills
  • Strong consulting, influencing and presentation skills
  • Proven leadership ability. Outstanding people development and motivational skills
  • Strong customer centric focus with superior relationship building skills

How to write Head, Operations Resume

Head, Operations role is responsible for leadership, interpersonal, business, analytical, reporting, presentation, manufacturing, training, collaboration, organization.
To write great resume for head, operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Head, Operations Resume

The section contact information is important in your head, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Head, Operations Resume

The section work experience is an essential part of your head, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous head, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular head, operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Head, Operations resume experience can include:

  • Work with and inspire a group of incredibly smart, mission-driven people at Cox2M by giving them tools, mentorship, and motivation to innovate and make decisions to support the vision of the company
  • Support and allocate resources for an effective organizational structure that balances process, accountability and scalability with product velocity and innovation as Cox2M continues to scale
  • Strong analytical and business acumen skills and strong creativity skills; focused and disciplined
  • First class verbal and written communications skills as well as excellent presentation skills
  • Demonstrate strong leadership skills and the ability to manage and motivate disparate teams across multiple sites
  • Proven experience of understanding a customer servicing operation with a strong service culture

Education on a Head, Operations Resume

Make sure to make education a priority on your head, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your head, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Head, Operations Resume

When listing skills on your head, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical head, operations skills:

  • Excellent interpersonal, collaborative and communication skills, ability to articulate business vision and engage employees of all levels effectively
  • Strong interpersonal skills with the ability to communicate effectively at senior and practitioner levels
  • Team player with good communication skills and strong analytical and problem solving abilities
  • Good presentational and report writing skills
  • Strong problem solving skills and initiative to adapt and overcome in the face of adversity
  • Excellent communication skills, interpersonal and influencing capabilities

List of Typical Experience For a Head, Operations Resume


Experience For Head of Operations Resume

  • Possess strong interpersonal skills and an effective team player
  • Strong analytical skills to make data-driven decisions for operational and economical improvements
  • Demonstrates role model EPS behaviors- eg 3 way communication, questioning attitude Demonstrates role model safety behaviors
  • Relevant Tertiary/Post Graduate qualification. Demonstrated experience (15+ years) in Financial Services Operations
  • Demonstrates effective leadership
  • Information Technology experience required, with 2 years of managerial experience in the finance sector
  • Prior Deskside support experience

Experience For Head Of Rcrm KYC Operations Resume

  • Proven ability to demonstrate creativity, innovation and a team-centred approach in the work environment
  • To deliver strategies to ensure that we provide manufacturing solutions that are both flexible and cost effective in meeting customer demands
  • Experience working with optical systems including scientific equipment circa 1950
  • Experience and knowledge of working in a risk management and control environment
  • Significant operational experience in a Banking environment (treasury & securities processes in particular)
  • Proven track record of success in leadership role in order to move internal teams towards achieving goals that support Firecrest’s key strategic accounts
  • 3) There’s a lot to do, so we need someone who can prioritize and make decisions intelligently using data to direct them

Experience For Head-australia Unit Operations Resume

  • Experience in designing delivery and configuration management processes
  • Experience in managing event budgets over £50,000
  • Experience driving cultural change within an acquisition or similar type environment
  • Experience in working with the governmental body and unions
  • Strong knowledge of the disciplines of process manufacturing, preferably composites
  • Proven record of leading successful operational customer service teams
  • Experience in emerging markets, ideally Malaysia

Experience For Head of Operations KYC / Client On-boarding Resume

  • Experience of managing a multi-disciplinary team
  • Experience of managing high value, high hazard assets
  • Experience of implementing new IT solutions
  • Excellent operational management knowledge (including Quality)
  • A proven track record of success in driving operational discipline, positive health & safety culture and continuous improvement plans
  • Commitment to building effective internal/external relationships with key stakeholders
  • Depth of experience in operational excellence in outsourcing
  • Extensive experience in managing a back-office operation, in a customer service delivery environment

Experience For Head of Collateral Management Operations Resume

  • Previous experience of developing growth
  • Proven ability to lead change and bring together a diverse range of colleagues
  • Work with account managers to monitor performance of sub-contractors across the Sector to ensure optimum effectiveness, fairness and value for money
  • Monitor, review and demonstrate a process of continuous improvement across contracts of own responsibility
  • Extensive experience gained in Senior Operation Management roles working within large, complex organisations
  • A broad technical background with a solid understanding of the software development and delivery lifecycle
  • Two to five years’ relevant work experience

Experience For Head Cards & ATM Operations Resume

  • Five years’ experience in operations management
  • Financial Services Experience within a large scale customer service or administration operations environment
  • Solid company and Insurance market knowledge
  • Compliance and Operational Risk experience
  • Experience in customer service organizations
  • Experience in a highly regulated industry with its dynamics, regulatory frame-work

Experience For Head of Payments Operations Resume

  • Significant and successful operations management and leadership experience - essential
  • Manages and leads teams through professional standard knowledge and practical experience in operational area
  • Experience in a high-pressure start-up environment with exposure to multidisciplinary teams
  • Leading and managing large teams for 2-4 years; track record of building teams, managing employee motivation
  • Leading and managing the operational and contractual outcomes for EMTC - SULTAN
  • Driving working standards/frameworks/efficiency protocols
  • Serving as a key member of the US Operations & IS and RPS leadership teams

Experience For Head, Operations Resume

  • Fostering collaboration with wider IPG Mediabrands units
  • Understanding of compliance and regulatory requirements
  • Developing and leading an industry best-in-class service culture
  • Ensuring compliance with regulatory requirements and mitigating financial risks
  • Delivering on key performance and customer service metrics across all aspects of the operations
  • Applying financial discipline to strategic decisions to ensure profitable operations and growth in support of John Hancock RPS
  • Sound understanding of front and middle applications, including reporting tools

Experience For Head of Operations Resume

  • Lead the implementation of the MAM Thailand Operations model, aligning to the Global Operating Model whilst allowing locally unique processes where applicable
  • Guide the Team in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Opportunity to be a part of an Award Winning and Growing company!
  • Put in place a system of checks and measures e.g. score-carding to access market progress in achieving standards
  • Manage operational costs in line with business plan by maximising workforce optimisation and increasing profitability
  • Business planning – successfully implements Company strategy, meeting targets and deadlines. Reports regularly on performance
  • Be comfortable doing everything required to setup and grow an early stage startup
  • Results-driven, disciplined and hard-working, with a focus on meeting deadlines
  • In some combination of Ad Tech, Mar Tech, Marketing Measurement and Analytics, Product/Technology culture, Advertising/Media, Leadership/Management

Experience For Head Of Rcrm KYC Operations Resume

  • P&L responsibility for UK assets, managing costs directly and working in collaboration with the Head of Commercial to optimise revenues
  • Possesses outstanding time management and multi-tasking capability
  • Develop the operational strategy and be held accountable for maintaining enough resources (time, people, money) to achieve the roadmap set for Cox2M
  • Wake up each morning concerned if Cox2M has the absolute best strategy & enough resources
  • Be forefront of the latest trends and resources Cox2M, while balancing scalability and stability

List of Typical Skills For a Head, Operations Resume


Skills For Head of Operations Resume

  • Strong communication skills, with ability to deal effectively at all levels
  • Strong leadership skills and proven ability to manage multiple priorities and work through ambiguity to deliver results
  • Proven experience of effectively managing teams to deliver challenging KPIs and high level performance
  • Good organisational skills with the ability to self-manage, self motivate and prioritise workloads
  • Articulate and easy to understand with strong interpersonal skills. Checks others' understanding in response to enquiries / situations
  • Excellent networking and stakeholder engagement skills
  • Excellent English skills (fluent, spoken and written), preferably bi-lingual Korean and English
  • Strong strategic leadership skills, ability to develop, motivate and align people
  • Flexibility in approach to workload and organisational skills, ability to prioritize, manage own time, escalate items as required

Skills For Head Of Rcrm KYC Operations Resume

  • Mix of startup/entrepreneurial experience and corporate/matrix experience strongly desired
  • Strong negotiation and communiation skills
  • Judgement / decision making skills – ability to use logic rationality and objectivity in decision making
  • Demonstrate enthusiasm and a driving passion for delivering excellent customer service and consistently exceeds client’s expectations
  • Demonstrate enthusiasm and a driving passion for delivering excellent customer service and consistently exceed client’s expectations
  • Proven experience in motivating and leading people to deliver and exceed planned results
  • Demonstrable experience of managing and developing strong relationships with key stakeholders
  • Proven experience of managing and developing two levels of management and their direct reports

Skills For Head-australia Unit Operations Resume

  • A good understanding of the core processes and business delivered by Ecova – in particular Invoice Validation, Tenant On-Charging and Procurement
  • Experience of meeting learners’ needs and impacting positively on the learner experience
  • Advanced leadership skills with the ability to motivate managers to deliver results against challenging objectives
  • Superior problem-solving skills. Able to “think outside the box”
  • Solid experience of shirting fabric is essential
  • Excellent commercial and financial acumen with experience running P&L of >£10M
  • Industry experience: Automotive finance experience or previous banking exposure required
  • Solid experience in interfacing with internal/external stakeholders and customers
  • Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organization

Skills For Head of Operations KYC / Client On-boarding Resume

  • Systems delivery & management—monitor uptime and performance, working with internal and external partners to provide a strong customer experience
  • Written communication skills, at a high proficiency level
  • Verbal communication skills, at a high proficiency level for English would be desired
  • Strategic skills – Explores and understands trends, opportunities and risks that could affect the business
  • Leadership skills – ability to provide clear, credible vision. Inspires others to follow lead

Skills For Head of Collateral Management Operations Resume

  • Effectively manage organisational change
  • Project oversight skills and the ability to manage several complex tasks at the same time
  • Proven substantial record of creating and maintaining effective relationships with a diversity of stakeholders
  • Proven experience in a similar position leading an operations unit/team
  • Proven Client Service/Stakeholder Management experience
  • Demonstrated ability to manage organizational budgets with strong background in accounting or finance
  • Operate independently, self motivated, strong desire to make impact and execute

Skills For Head Cards & ATM Operations Resume

  • Superb presentation skills and presence
  • IT skills: databases, Excel, Word, PowerPoint, Adobe PDF maker etc
  • Strong people Manager who has experience of leading large multi-operational teams
  • Proven experience of managing large scale operations
  • Confident communication skills for reporting to stakeholders at different levels, as well as influence people across the organisation
  • Communicate effectively to leadership on team’s successes, challenges and execution plans for solving those challenges
  • Proven evidence of success in operational management, operational enhancement and operational change
  • Proven operational experience across the domain of risk management & fraud

Skills For Head of Payments Operations Resume

  • Understanding of approaches and techniques for leading effective change
  • Working experience of sites based in the United states and Asia
  • Experience designing, organizing, running external events, including high-level conferences and panels
  • Develop the use of systems identifying shortfalls, making recommendations for a more effective and efficient use, and providing the relevant training
  • Experience of developing and adapting clinical coding methodologies
  • Previous experience of managing complex operations – 5 years+, ideally in outsourcing with an understanding of the Financial Services Industry
  • Detailed knowledge, understanding and experience of working in and with healthcare organisations, both NHS and private sector
  • Experience of working in complex and fastmoving organisation
  • Experience of managing/ delivering client focused services

Skills For Head, Operations Resume

  • Work closely with our head of coding quality to ensure coding accuracy is excellent, and
  • Experience managing and working to approved budgets
  • Strong proficiency in understanding quickly and digesting business and operational metrics
  • Proven success in managing major initiatives and meeting deadlines
  • Inspirational leader with proven track record in managing and motivating teams
  • Significant experience operating at a senior level delivering FM and/or outsourced services in the Heritage, Leisure or Retail sectors

Skills For Head of Operations Resume

  • Experience in developing short-medium term strategy focused on achieving KPIs, high quality standards and continuous improvement
  • Experience directly managing large scale M&R program for rolling stock across broad geography
  • Set the standard for effective and inspirational leadership, building high performing management Teams
  • Experience in capital equipment including product development, engineering management, sales management, service management and/or operations management
  • Experience of delivering change and leading a customer service operation – ideally in financial services
  • Experience of leading and managing people to deliver to the highest standards
  • Proven ability to work in collaboration with multiple teams, co-ordinating across reporting lines to accomplish goals
  • Experience in working with ERP and planning systems
  • Experience leading a Student Services/Support help desk function, or equivalent, in a University or equivalent setting

Skills For Head Of Rcrm KYC Operations Resume

  • Demonstrated strength in managing Managers and leading diverse teams
  • Experience of leading and motivating for a large unit/practice or several units or groups in a pressured work environment
  • Experience of managing an internationally dispersed team of at least ten indirect employees
  • Demonstrated ability managing internal and external teams across corporate and field to launch at scale deployments
  • Experience of working across the healthcare sector, either in the NHS or Private Sector or both
  • Good knowledge of National Tariff Rules (PbR) and how clinical coding impacts on data quality
  • Strong track record of successfully leading large operational business units with the ability to lead through leaders

List of Typical Responsibilities For a Head, Operations Resume


Responsibilities For Head of Operations Resume

  • Set Service Level Agreements with Tour colleagues and ensure service provision within the agreed SLA’s. Report on SLA outcomes and financial control of budgets
  • Computer literate and has strong project management skills
  • Strong credibility and presentation skills in senior forums
  • Work under pressure, prioritise daily workload effectively and simultaneously manage multiple shipments
  • Strong executive presence with the ability to communicate to all levels effectively

Responsibilities For Head Of Rcrm KYC Operations Resume

  • Good interpersonal skills with a hands-on and results-oriented personal style
  • Demonstrated organizational skills, flexibility, assertiveness and team orientation
  • Experienced in working with multi-disciplinary teams operating with a diversity of priorities, pressures and objectives
  • Working experience and at least 2-3 years of experience in senior operations roles (advantage if MBA)
  • Strong and inclusive communicator, experience in communicating to a diverse audience
  • Analyse and communicate effectively with internal and external stakeholders
  • Exceptional leadership skills which deliver real results

Responsibilities For Head-australia Unit Operations Resume

  • Extremely client-focused and proactive and work effectively within a team environment
  • Experience in advertising, recruiting, and screening new hires
  • Experience at creating and managing large teams
  • Experience in Marketing, Sales, Training and People Development
  • Good problem solving and presenting solutions
  • Plan, supervise and manage Fund Accounting & Registrar Department and ensure that maximum economic benefit and effective utilization is achieved
  • Establish good working relationships with other team members and willingly contribute to overall team objectives
  • Extremely organised and able to multi-task, manage own time and prioritise whilst remaining deadline focused
  • Experience managing a large scale regulatory compliance program for federal and multi-state jurisdictions

Responsibilities For Head of Operations KYC / Client On-boarding Resume

  • Strong understanding of the US pension industry, pension record systems, and applicable ERISA / DOL legislation
  • Experience leading large groups (RPS Operations team is 600+) with the ability to create a culture of excellence and innovation
  • Supervise across the MIS landscape helping others to provide excellent service in user support and computer operations
  • Contribute to the build and development of the resourcing strategy to ensure the right resources, with the right skill are available at the right time
  • Excellent market and product knowledge – maintain and develop market knowledge including competitor profiles and products

Responsibilities For Head of Collateral Management Operations Resume

  • Substantial experience at Vice President or equivalent level within an Operations/Control function within a Financial Services organisation
  • In-depth operational installation and extreme technical experience
  • Good knowledge of Microsoft Office, especially Excel and PowerPoint
  • Ensure team understands what DA stands for and drive on priorities
  • Strong operations orientation – with focus on process and detail
  • Ensuring we meet our growth goals by developing a strong understanding of the home care industry, competitive landscape, and regional regulatory requirements
  • Relevant experience managing labs, facilities, infrastructure, and people
  • To continue the development of a strong two-way relationship with JCB and other JCB entities to so as to ensure an operational relationship build on trust

Responsibilities For Head Cards & ATM Operations Resume

  • Develop effective strategies and improvement activities to both contribute towards gain share objectives but also to further develop operational growth
  • To ensure through the team that all aspects of the business operate within defined corporate and legislative requirements
  • Experience in Home Care, Home Health or Senior Care
  • Managing shipments from the point of fixture until completion of the voyage, providing regular and timely updates to customers
  • Managing Demurrage Claims and providing guidance to key customers as and when required
  • Working knowledge of Vietnam, preferable if already has a through understanding of FW situation in Vietnam
  • Evaluating expansion markets and sourcing top-tier talent to join our team
  • Playing an active role in our operations as needed and resolving day-to-day operational issues as appropriate
  • Understanding of a systems approach to training – such as DSAT

Responsibilities For Head of Payments Operations Resume

  • Producing key performance indicators on a monthly basis in order to analyse the performance of Contracts of Affreightment
  • Offering advice and guidance to owners and charterers in order resolve and prevent disputes
  • Having logistics knowledge of the Vietnamese market would be an advantage
  • Manufacturing and Supply Chain management acumen
  • Leading the design and construction of telescope upgrades and enhancements
  • Building work relationships
  • Realising market plans

Responsibilities For Head, Operations Resume

  • Understanding the operational, legal and competitive landscape -to ensure we are constantly evolving and innovating to respond to needs
  • Understanding of Financial, Human Resources management principles and practice and business legal requirement
  • Managing Ryanair Sun’s operations, with particular focus on ground operations
  • Managing relationship with key suppliers, including handling agents and airports to ensure a safe, efficient operation is established and maintained
  • Ensuring compliance with new legislative requirements affecting airline operations

Responsibilities For Head of Operations Resume

  • Ensuring Ryanair Sun budget targets are achieved
  • Ensuring the provisions of manuals under his/her responsibility are up to date and acceptable to the Polish CAA
  • Leading the resolution of day-to-day operational issues in a timely and practical manner
  • Build Bridges – build positive engagement with interlinking functions including marketing and actuarial
  • Clear understanding of phishing, malware, active content, social engineering, mule networks, fraud detection, fraud workflow tools, etc
  • Leadership in emerging environments by working with the executive team to set a clear vision, mission, strategy, and operating plan
  • Knowledge and understanding of training delivery, support to training and performance evaluation
  • Develop and communicate ideas, to form and implement strategies for taking training and support to training forward

Responsibilities For Head Of Rcrm KYC Operations Resume

  • Previous success leading change initiatives and ability to translate strategies into operational objectives whilst dealing with a changing environment
  • The ability to work with senior business leaders in defining and communicating the direction of the service
  • To lead the teams to ensure that best manufacturing practice is being employed and to challenge the norm to find different and better solutions
  • To lead a group of UK based Manufacturing Engineers to provide early manufacturing support for development projects
  • Release management—support frequent (every 6-8 weeks) release cadence, working closely with Regulatory, Medical Affairs, Quality, Software Engineering, etc
  • Capable of providing passionate, ethical, disciplined and committed leadership within a dynamic, challenging, and matrixed organizational environment
  • Establish internal/external benchmarking and measurement expectations of the entire manufacturing organization
  • Provide operational support to all FM contracts across the HLR sector, driving consistency of delivery standards and reporting
  • Familiarity with outside vendor/client support, including contract and billing

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