National Operations Resume Sample

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Erna Durgan
74217 Konopelski Orchard,  Boston, MA
+1 (555) 466 2715

Work Experience

National Operations Manager
04/2017 - PRESENT
San Francisco, CA
  • Acts as a job knowledge expert lending expertise to less senior team members and peers
  • Assigns, or delegates responsibility for, specified work or functional activities and disseminates policies and objectives to supervisors/staff
  • Reviews, analyzes, and prepares reports, records, and directives, and confers with team members/other departments to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered
  • Leads activities of department with related activities of other departments to ensure efficiency and economies of scale
  • Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work
  • Ensures adequate training of staff and associate compliance to organization's policies and practices and applicable statutory or regulatory requirements and laws
  • Reviews and develops material, requiring strong listening skills
  • This role & the team is the 1st tier of trouble-shooting support for the sales & marketing teams
International / National Operations Analyst
07/2010 - 01/2017
Boston, MA
  • Drive the Marketing Automation Strategy via & Pardot
  • Manages the national, variable move management team
  • Ensures that Jones Lang LaSalle’s continually evolving “best practices” are incorporated into the work product of the entire team
  • Assists Product Lead and Business Development Manager on RFP responses
  • Develop pricing and create Project Authorization Forms for existing JLL clients
  • Develops integrated MS Project schedules for large scale moves in response to client RFPs
  • Attend client kick-off meetings for large scale move projects
  • Serve as escalation point of contact for variable clients
National Operations
06/2007 - 02/2010
Phoenix, AZ
  • Provide strong leadership to move management staff
  • Development of Move Management committees (i.e., technology, MAC leads)
  • Maintain and upload content to move management SharePoint/Connect site
  • Issue move management survey to clients upon completion of project
  • Relationship manager between move management and internal JLL account
  • Ensure move processes are managed in accordance with the client’s and Jones Lang LaSalle’s policies and procedures
  • Facilitate move management “All Hands” meetings with ALL JLL move management staff


Florida Atlantic University
2003 - 2007
Bachelor's Degree in Electrical

Professional Skills

  • Proven negotiation skills and a solid ability in successful conflict resolution
  • Has previous proven track record in employee management skills
  • Highly motivated with strong commercial skills. Financially numerate and literate
  • Expert computer skills including working knowledge of MS Office software packages, internet applications and/or company specific databases
  • Demonstrated experience with implementing or using facility management software or other database systems designed to increase operational efficiency
  • Strong experience working within matrixed organizations and influencing without authority
  • Skilled in prioritizing work to meet stringent deadlines and work in team oriented environment

How to write National Operations Resume

National Operations role is responsible for software, training, reporting, technology, analytical, crm, database, retail, finance, credit.
To write great resume for national operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For National Operations Resume

The section contact information is important in your national operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your National Operations Resume

The section work experience is an essential part of your national operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous national operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular national operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative National Operations resume experience can include:

  • Excellent personal organization skills
  • Maintains excellent customer services skills with clients
  • Delivery of GTA team training including recruitment skills, capability training, and best practice usage of key systems, technologies and processes
  • Exceptional organizational, communication and analytical skills
  • Delegate responsibilities effectivelyPeople who applied for this job also applied for
  • Ensuring Exceptional Member Experience

Education on a National Operations Resume

Make sure to make education a priority on your national operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your national operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in National Operations Resume

When listing skills on your national operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical national operations skills:

  • Well developed, effective communication skills at all levels (written and verbal)
  • Analytical capability – Highly analytical with advanced MS Excel skills
  • Sound relationship management skills
  • Well developed teamwork, communication and interpersonal skills
  • Competent computer skills including Excel, Word, PowerPoint and E-mail to an intermediate level
  • Strong background and work experience in service delivery

List of Typical Experience For a National Operations Resume


Experience For National Operations Manager Resume

  • Excellent follow-up and an eye for detail
  • Maintains equipment and supplies in good working condition
  • Invoicing to funding sources, including calculation of completed units of service
  • Approving, executing and returning the HUD’s in advance enough time for the closing agent to perform the closing
  • Establish and monitor the annual regional operating budget, including management of staffing complement
  • A passion for serving others and helping others to succeed
  • Attends on-going seminars and training as directed
  • Insure accurate monthly WIP reviews and EAC throughout organization. (forecasting/budgeting)
  • Provides pricing and market intelligence to JLL brokers, PDS members, Public Institutes, etc

Experience For Senior Manager, National Operations Resume

  • Coordinates the daily cleaning operations
  • Conducts on-going inspections to confirm compliance with contractual obligations
  • Ensures staff has all tools, supplies and equipment to satisfy the day-to-day cleaning
  • Responsible to assist with operational training events as required
  • Communicates internally and externally regarding decisions made on escalated loan level scenarios as necessary
  • Collaborates with Risk Management to determine training opportunities
  • Evaluate existing systems, processes and procedures for efficiencies and proactively suggest alternatives/redesigns to improve productivity and functionality

Experience For Closing Specialist, National Operations Resume

  • Extensive knowledge and use in Microsoft Office Suite including Word, Excel and Power Point
  • Inclusion in all meetings relating to employees involved in the progressive disciplinary process
  • Manpower planning and coordination of resources between businesses
  • Oversee overall financial management, planning, systems and controls for operations
  • Payroll management, including tabulation of accrued employee benefits
  • Regular meetings with Technical Director around invoice planning

Experience For Senior National Operations Manager Resume

  • Meets periodically with move related vendors to discuss performance on variable projects
  • Manage variable move management staff
  • Support staff in the financial centres on a wide variety of operational issues
  • Provide consultation and support of established SLF people practices
  • Visit financial centres to complete National Operations policy and procedure reviews
  • Participate in projects to build and support the National Operations practice

Experience For International / National Operations Analyst Resume

  • Flexibility to respond to urgent client requests on evenings and weekends when necessary
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications
  • Business savvy and financial accountability
  • Maintains daily contact with customer(s) and responds to requests and concerns
  • Completes periodic tenant visitation as assigned by District Manager in an effort to ensure tenant satisfaction

Experience For Executive Assistant National Operations Resume

  • Follows up with request and concerns to assure completion or correction
  • Hires, supervises, motives, disciplines, and directs all staff personally or through subordinate supervisors
  • Coordinates periodic and tag work with Crew lead and Utility staff
  • Works varied hours based on account requirements
  • Assists Account and/or District Manager in monthly forecast, financial analysis, and works within budgetary guidelines, and seeks ways to improve overall productivity

Experience For National Operations Director Resume

  • Completes and distributes all paperwork required
  • Maintains daily contact with customer if customer offices at account
  • Rewarding and disciplining employees. Training and adhering to all policy and procedures, general work rules, and safety regulations. Demonstrate conflict resolution skills in a union environment
  • Experience in janitorial services management or real estate management
  • Engage team in continuous improvement initiatives and drive ownership of outcomes to improve client experience
  • Over 8 years’ experience within a similar role across a large portfolio

Experience For National Operations Manger Resume

  • Lead a large and distributed team
  • Confidentiality and discretion in customer dealings
  • Work in a fast paced environment with hard deadlines
  • Proficient in MS Office 2007 or higher (Outlook, Word, Excel, PowerPoint)
  • Communicate complex programmatic cyber planning information, orally and in writing, to elicit understanding and support from professional peers and non-specialists
  • Contribute to the development and refinement of COAs and other Cyber guidance materials employed by the Command and its external Cyber program partners

Experience For National Operations Manager Ess-gs Kenya Ltd Resume

  • Monitor and evaluate national/international operations to identify opportunities for the Command to execute authorities to meet DoD Cyber objectives
  • Provide expert information and recommendations to applicable staff elements, JFHQs, subordinate headquarters, Service Cyber components, CCMD, components and agencies with cyber related missions to support implementation of strategies and plans
  • Assist and advise various Operational Planning Groups (OPGs) and Operational Planning Teams (OPTs) by providing functional expertise and guidance as to the intent of negotiated and established national/international agreements
  • Participate in post-event analyses to determine the success of Cyber strategies, initiatives, or plans
  • Attend strategic working group meetings, facilitate discussions, gather information, analyze the data, and produce written products in support of USCYBERCOM’s force management efforts
  • Manage resource planning activities within the team including recruitment and induction of new staff
  • Report on evolving cyberspace policy trends and issues within the U.S. Government
  • Assist in establishing USCYBERCOM engagement through a JIACG and provide representation to policy and doctrine forums of the DoD

Experience For Title Team Lead, National Operations Resume

  • An understanding of the technical architecture components of Electrical Power Systems methodology, software and systems
  • A technical understanding of predictive, preventative, and corrective maintenance of LV/MV electrical power systems
  • Collaborates with management in setting expectations for turn times and productivity at the site/divisional/national level
  • Assists in training and counsels front line operations
  • Holds weekly staff meetings with direct reports to ensure constant communication and teamwork is occurring
  • Review and provide feedback on cyber related strategy, policy, and doctrine received from higher headquarter(s)
  • Review and evaluate cyberspace policy directives and CONOPs
  • Assist with responses to Congressionally Directed Actions (CDA) and Congressional Questions for the Record (QFR)

List of Typical Skills For a National Operations Resume


Skills For National Operations Manager Resume

  • Actively support internal and external customers by ensuring problems and issues are effectively. handled by the organization in a timely manner
  • Effectively present information/respond to questions from managers, clients, customers and public
  • Marketing/Brand experience either FMCG or Retail Food Franchise
  • Insuring effective oversight of local execution operations
  • Diverse experience in all areas of mortgage operations including: processing, underwriting, closing, funding, and post closing
  • Solid understanding of head office resources supporting the sales force
  • Experience working in a multi-site environment and managing operations

Skills For Senior Manager, National Operations Resume

  • A solid understanding of logistics, inventory and 3PL contracts
  • Experience working with the Career Sales Force
  • Experience in auto-finance (bank or captive) sales and marketing
  • Experience in an automotive marketing environment
  • Experience promoting open, constructive, and collaborative relations with superiors, subordinates, peers, and clients, required
  • Operational experience including asset management and multi-site management essential
  • Experience with technology projects and capital planning

Skills For Closing Specialist, National Operations Resume

  • Experience launching a new product, service or business
  • Other relevant experience in customer management across FCMG or Retail Food Franchising
  • Experience managing multi-site operations
  • Possess at least 3 years general business experience in Supply Chain
  • Relevant analytical and management experience in Logistics or Supply Chain, preferably associated with 3PL activity

Skills For Senior National Operations Manager Resume

  • Strong intellect and commercial acumen with the ability to quickly grasp business concepts and understand performance levers
  • Experienced in a paperless environment
  • Illustrates a strong commitment to customer service
  • High level skill with Microsoft Office (Excel, Word, PPT, Visio, SharePoint) required
  • Experience in similar position
  • A good knowledge of financial statements
  • Experience in security electronics industry, CCTV, access control etc

Skills For International / National Operations Analyst Resume

  • Experience in healthcare operations
  • Experience in business project management, preferably within healthcare operations
  • Facilitate effective team meetings and project activities as required
  • 7 – 10 years of move management, project, or construction related experience in a Corporate Real Estate environment
  • Beauty industry experience

Skills For Executive Assistant National Operations Resume

  • Leadership and business experience
  • 5 – 7 years experience in a customer service related position
  • 5 – 7 years experience in a sales or retail related position
  • Can demonstrate internal influence success
  • Utilizes strong mortgage background to review escalated files and provide guidance on difficult transactions

Skills For National Operations Director Resume

  • Developing, implementing and monitoring engineering processes and standards
  • Developing, implementing and monitoring construction operations management and project management processes
  • Managing the purchasing process to leverage the organization’s buying power and decrease costs
  • Maintaining open communication while providing superior customer service
  • Providing guidance and presenting a positive example to team members
  • Working knowledge and understanding of call center technologies to include telephony, dialer, IVR, etc
  • Managing and developing a large team

Skills For National Operations Manger Resume

  • Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint
  • Developing and deploying systems and tools necessary for successful project execution
  • Working with Sales leadership to define and maintain estimating standards
  • Understanding of the SLF people practices
  • Handling the escalation of service issues
  • Understanding the importance of Health, Safety & Environmental Compliance is absolutely essential
  • Creating a frame work to drive continuous improvement across the Australian warehouses and Order To Cash process
  • Leading the review of Supply Chain order fulfilment processes and metrics

Skills For National Operations Manager Ess-gs Kenya Ltd Resume

  • Supporting management with productivity, capacity management, budgetary performance, and operational efficiency
  • Training and development of local Operations Managers, Project Managers, Engineers, System Specialist Supervisors, and System Specialists
  • Entering all HUD’s into the client’s accounting system within the designated time frame
  • Ensure customer service training and ongoing training is occurring in all site locations
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape

Skills For Title Team Lead, National Operations Resume

  • A technical understanding of electrical power testing, startup and commissioning of LV/MV electrical power systems
  • Establish close working relationships within Marketing and Supply Chain to support overall business objective
  • A technical understanding of the design, engineering and procurement of LV/MV electrical power systems
  • Provides oversight including the hiring and evaluation of front line operations resources
  • Manage projects including making first level decisions to ensure progression, and ensure timely completion by team members

List of Typical Responsibilities For a National Operations Resume


Responsibilities For National Operations Manager Resume

  • Demonstrable experience, having delivered technical and complex projects, with at least 5 years of project management experience
  • Build strong DH team by recruiting and scouting the right people, developing high potentials and setting up the organization
  • Communicate all staff changes to the Firm prior to change taking place
  • Strong moral integrity
  • Driving commitment and excellence in our approach to securing top talent and outstanding business outcomes
  • Coaching, mentoring and identifying development needs of team members
  • Accounting, and membership changes are appropriately handled
  • Coaching of each lead regularly to provide feedback and development

Responsibilities For Senior Manager, National Operations Resume

  • Ensuring data integrity across GTA team
  • Providing assistance and advice to stakeholders and staff
  • Coaching for execution
  • Knowledge Sharing/Best Practice Sharing/Benchmarking
  • Manage projects including making first level decisions to ensure progression, and ensure timely completion by team members, and provide updates to leadership
  • Communicates and assists Life Time Work Manages to understand member’s needs, providing guidance, feedback, and individual coaching when needed
  • Contribute to workforce planning initiatives in the Operations team

Responsibilities For Closing Specialist, National Operations Resume

  • Represent the department in system strategy development and meetings, influencing decisions and production outcomes
  • Establish/Create and maintain reporting metrics and establish benchmarks and best practices for the specific client account
  • Coordinate and create consistency in service level expectations for the account while also satisfying the local needs of each location
  • Manage the overall account P&L billing; accountable for overall financial performance of each site location
  • Represent the department in strategy meetings, influencing decisions and production outcomes
  • Develop, lead, and execute an annual strategic plan and longer term roadmap aimed at driving growth
  • Forecast and execute on the reporting needs of the wider business
  • Contribution to overall graduate brand and recruitment marketing content/channels/approach and appropriate execution of these materials
  • Consultation with the wider business for the operational process for on-boarding graduates

Responsibilities For Senior National Operations Manager Resume

  • Manages the monthly reporting
  • Provide tools, resources and communication to ensure all parties are delivering upon the agreed timings, execution and launch plans
  • Develop equipment strategy for fridges/freezers to meet customer needs and internal operating plan
  • Develop and Maintain Best Practice Project Scoping Documents
  • Project Forecasting and Cash Management
  • An involved, working member of the team
  • In-depth knowledge and understanding of captive automotive finance operations and/or customer service, collections and/or administration management
  • Manage an ever-growing suite of software and data tools to ensure our teams have access to the latest strategies and best-practices on our logistics operations
  • Be a key liaison with Operations Managers across the country in developing new projects, processes, and tools to support Caviar’s growth strategy

Responsibilities For International / National Operations Analyst Resume

  • Grow professionally on a high-impact, results-oriented team at one of the world’s most exciting technology companies
  • Full understanding of P&L and balance sheet information
  • Knowledge of the construction / civil engineering industry essential
  • Create and distribute BAU logistical reports, KPI dashboard and month end reporting
  • Monitor and manage order fulfilment including customer service issues
  • Provide monthly volume forecasting to 3PL and reconciliation of actuals
  • Establish close working relationships with 3PL logistics provider to drive further process and compliance improvements

Responsibilities For Executive Assistant National Operations Resume

  • Innovative solutions to operational challenges that are systemic or arise due to an emerging business need
  • Ensure JLL’s best practices and process are being utilized on all variable moves
  • Serve as a move management SME during transformations
  • Support ZOM teaming
  • Provide input to the JQRR submission for USCYBERCOM

Responsibilities For National Operations Director Resume

  • Provide support with technical and policy analyses of cyber issues
  • Attend conferences, seminars, and special meetings
  • Contribute to the Office of the Secretary of Defense (OSD) and USSTRATCOM/USCYBERCOM policies and directives on cybersecurity and internet access
  • Assist in advocating USCYBERCOM cyberspace policy and doctrine within the DoD and across the U.S. Government through the Joint Interagency Coordination Group (JIACG). Provide analysis, recommendations, and guidance on cyberspace policy
  • Recommend policy for the de-conflication of military cyberspace operations with other U.S. Government organizations, specified partners, and allies as necessary
  • Deeds, all – review the deed to insure it’s correct in regards to legal description, buyer name and signature lines for seller
  • Adhere to any changes made to the flow process as implemented based on the internal and/or Client’s request
  • Proactively manage team and colleague performance to achieve quality, compliance and productivity plan

Responsibilities For National Operations Manger Resume

  • Provide feedback and advice to the team for purposes of development and continuous improvement
  • Implement measures to ensure that the team are compliant with work health and safety legislations
  • Responsible for the operations of multiple departments to ensure customer issues are resolved in an effective and customer focused manner. Department oversight could include any of the following: Customer Service, Administration or Collections
  • Be a proactive leader who can energize multiple teams in an environment of change and/or growth
  • Achieve Customer Service Center goals/objectives in accordance with Center strategic plans through the effective management of Department Managers and team members, and as a member of the Center Leadership Team
  • Provide leadership, vision, insight and motivation by translating TFS strategies and goals to associates to ensure a clear line of sight between individual efforts and organizational performance
  • An understanding of the basic value proposition of Electrical Preventative Maintenance Programs
  • Ensure that budget adherence, policy implementation, department goals and objectives are met

Responsibilities For National Operations Manager Ess-gs Kenya Ltd Resume

  • Have the ability to build strong relationships across the organization in order to build alignment on strategic initiatives, proactively identify opportunities impacting our business and working with others to solve
  • Evaluate ways to reduce costs and increase efficiencies
  • Supports Management in the day-to-day activities of all renovation operations resources nationally
  • Supporting management and oversight of loan level execution of renovation mortgage operations, including pre-close renovation processing, pre-purchase audit review, reconciliation of budgets, boarding activities and post-close draw administration
  • Considers customer service, quality, and efficiency in all areas of the file flow
  • Provides prompt, quality service and correspondents in a friendly and professional manner
  • Partners with National Operations Managers and support to establish/maintain operations processes and procedures across the company and ensure consistency and quality across functions and regional offices

Responsibilities For Title Team Lead, National Operations Resume

  • Ensures all requirements from Risk, Legal, Compliance, and HR have been incorporated into the end-to-end file flow
  • Drives/approves technology enhancements as it relates to the end-to-end file flow
  • Establishes/monitors manual processes when applicable
  • Reviews all Quality Control (QC) audit results, Investor Suspense reports and Problem Loan Reports; collaborates with National Underwriting to proactively makes changes to process/personal based on trends
  • Collaborate with leadership to identify and address business unit needs and to identify growth opportunities

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