Hardware Support Resume Sample
Anabel Larkin
36186 Wehner Circles,
New York,
NY
+1 (555) 919 7330
Work Experience
Senior Hardware Support Specialist
09/2017
-
PRESENT
Dallas, TX
- Installs and incorporates new releases, updates/patches, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions) Operates and applies automated H/W management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade H/W
- \# of Openings:
- Scheduled Weekly Hours:
- AA or equivalent + 1 yrs related experience
- Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc
- Interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success
- Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc
- Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Hardware Support Engineer
12/2010
-
06/2017
Dallas, TX
- Knowledge and experience with printers (impact, inkjet, and laser)
- Willingness to learn new computer skills
- Manage multiple assignments and adjust to changing priorities
- Conduct start-to-finish support from receiving the initial call to troubleshooting and through to processing a replacement part order
- Provide technical software, hardware and network problem resolution to all photo booth users by performing question/problem diagnosis and guiding users through step-by-step solutions
- Developing and maintaining excellent customer relations and troubleshooting technical issues. In addition, they are responsible for retaining the existing customer base by satisfying customers concerns quickly and completely and expanding the business through satisfied customers
- Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations
Computer Hardware Support Intern
09/2005
-
06/2010
Dallas, TX
- Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
- Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class server and infrastructure
- Work closely with hardware vendors to understand and solve complex hardware problems as needed
- Work with your team to drive process and procedure improvements
- Identify key service requirements and own the definition of technical solutions
- Document new processes and procedures as needed
- Knowledge of operating systems such as WIN95, WIN98, WIN NT, WIN 2000, WIN XP, WIN 7
- Knowledge of MS Office Suite (Word, Excel, and Outlook)
Education
Waynesburg University
2000 - 2005
Engineer's Degree in Computer Science
Professional Skills
- Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)
- Excellent communication, problem solving, conflict management, listening, time management and interpersonal skills required
- Non-Technical Skills ( Strong Work Ethic, Socially adaptable, Reliable, Great attitude, Professional, Punctual
- Excellent communication, conflict management, time management and interpersonal skills required
- Excellent written and oral communications skills for technical and non-technical content
- Prior work experience in the field of servicing electro-mechanical products
- Proven experience with LAN/WAN technologies
How to write Hardware Support Resume
Hardware Support role is responsible for mainframe, microsoft, general, reporting, server, storage, focus, ipv4, troubleshooting, networking.
To write great resume for hardware support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hardware Support Resume
The section contact information is important in your hardware support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hardware Support Resume
The section work experience is an essential part of your hardware support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hardware support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hardware support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hardware Support resume experience can include:
- Experience leading disciplined technical problem-solving. Demonstrated experience with 8D, 5-Why, Fishbone, and FMEA, among others.
- Knowledge and or working experience in dealing with large amounts of data
- Experience working with Hardware (beyond imaging/ deployment
- Knowledge and/or working experience with statistical analysis tools and data visualization
- Experience providing all aspects of technical support for hardware to include PCs, printers, scanners, faxes and automated equipment
- Experience with Linux-based operating systems
Education on a Hardware Support Resume
Make sure to make education a priority on your hardware support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hardware support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hardware Support Resume
When listing skills on your hardware support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hardware support skills:
- Knowledge or experience with design and development of mechanical and electromechanical solutions using tools such as SolidWorks, LabVIEW, C++ or Python
- Experience with installing, relocating, and maintaining computing hardware, such as servers, networking equipment and storage devices
- Experience installing, relocating, and maintaining computing hardware, such as servers, networking equipment and storage devices
- Experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers
- Experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers
- Experience with handling large data sets and developing visualization tools using Tableau or Minitab
List of Typical Experience For a Hardware Support Resume
1
Experience For Hardware Support Engineer Resume
- Develop and maintain a good working relationships across all levels in a cross functional organization
- Experience working with Apple products
- Assemble prototype tools and perform validation tests as defined by the HSE engineers
- Providing primary hardware technical interface to customers and partners
- Understanding of basic Electronic Principles (AC Power, DC Power, Relays, V=I R)
- Networking and communications hardware
2
Experience For Global Software & Hardware Support Engineer Resume
- Provide recommendations on spares, spares program, planning, and tracking operational spares and bench stock
- Diagnoses and repairs computer systems/hardware, ordering parts as necessary, to resolve issues
- Support the Hardware Development Team with design and testing activities
- Proficient using industrial test equipment
- Automated material handling equipment systems and controls
- Computer repair and troubleshooting
- Desired Computing Environment certification: Microsoft Windows 7 or 10, or Microsoft Server 2012, or Microsoft Certified Technology Specialist (MCTS)
- Desired Computing Environment (CE) Certification: Microsoft Windows 7, or Microsoft Certified Technology Specialist (MCTS)
3
Experience For Senior Hardware Support Specialist Resume
- Familiarity supporting Citrix connectivity
- Certifications in welding
- Maintenance of Photo Booth Knowledge-base
- Maintain and troubleshoot all automated systems, robotics, electrical and mechanical services
- Assist in development of Preventive Maintenance programs
- Proficiency in PLC programs, ability to troubleshoot ladder logic (read use for troubleshooting), components (CPU back plains, I/O boards, counters, modules, and devices) and communications modules (Ethernet)
- Captures, documents, and interprets basic system processes, dependency, and problem resolution procedures
- Executes documented test plans
- Serves as vendor relationship manager
4
Experience For Hardware Support / Maintenance Technician Resume
- Manages the hardware systems and communication activities to achieve high quality and value-added outcomes
- Reviews projects to ensure alignment with strategic direction
- Provides guidance to assigned hardware and systems staff
- Troubleshoots and provides solutions to maximize production
- Provides technical (e.g., computer, camera, lighting, proprietary software, hosted solutions, telecommunications) support to Help Desk Technicians as well as employees, logging issues accurately and escalating, as necessary
- Analyzes computer systems/hardware issues to determine root cause and implements fixes to minimize operational interruption
5
Experience For Hardware Support Technician Resume
- Prepares (e.g., set-up, software installation, hardware installation) and tests computer systems/hardware to ensure operational readiness for deployment to studio locations
- Conduct hardware maintenance and minor installations of equipment listed in the specified task order and understand the inter-operational relationships of all components to the extent required to perform maintenance services
- Install and incorporate new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
- Operate and apply automated hardware management and diagnostics systems (to include remote management and diagnostics) and interpret findings to maintain, repair, or upgrade hardware
- Plan, execute, and provide recommendations for preventative maintenance as approved by Government personnel
- Plans, executes, and provides recommendations for preventative maintenance
6
Experience For Application & Hardware Support Representative Resume
- Proactively monitor system performance and react to field issues using pre-defined troubleshooting methods to address concerns associated with hardware and floor health and escalate to HSE Engineer when necessary
- Present site status at daily HSE Stand-Up Meetings using performance dashboards
- Collect, analyze, and report field failure data and quality trends to Field Quality and Hardware Support Engineers
- Coordinate audit schedule and pre-audit communication, prepare audit reports, track corrective actions for sites in the assigned region, and perform audits as part of an audit team
- Collect data and provide preliminary analysis for biweekly SME sessions with Robotics Area Maintenance Managers, Lead Techs, and HSE Engineers to review hardware performance, training, upcoming retrofits, product quality incidents and maintain action register
- Collect voice of the customer feedback regarding AR processes that require new tools and fixtures
7
Experience For Computer Hardware Support Intern Resume
- Create drafts of Technical Service Bulletins, training content, and other technical documentation as directed
- Conduct ARU training certification classes
- Develop tools, dashboards, utilities, and support processes to expand diagnostic capabilities improve ergonomics, and reduce troubleshooting time
- Ability and willingness to travel up to 20% of the time to domestic and International sites
- Drive the regional strategy and build strong cross-functional relationships with Fulfillment Center teams including Robotics Area Maintenance Managers, Senior Operations Management, and Facilities Management by leading biweekly SME Sessions
- Design and implement electro-mechanical tools and fixtures to support deployed hardware and new products
- Conduct safety, ergonomics, and risk assessments on all tools and fixtures with cross functional teams
8
Experience For Senior Hardware Support Engineer Resume
- Resolve hardware performance escalations by assembling and leading the team performing closed-loop corrective action. Act as primary customer point-of-contact throughout resolution process
- Lead Deep Dive Root Cause Analysis (RCA) processes to develop closed loop corrective actions by leveraging globally recognized systems and methodologies for problem solving
- Experience with basic Root Cause Analysis
- Experience in the Mechanical or Electrical field
- Experience in a professional office environment
- Resolving customer or partner reported hardware issues
- Performing recreates of customer reported problems
- Performing unit and functional tests of firmware/driver fixes
9
Experience For Simulator Hardware Support Engineer Resume
- Working knowledge of retail printers and POS system units
- Use data analytics to develop predictive measures for system maintenance and support
- Develop and improve auditing program and criteria, conduct on-site audits, and lead post-audit communications by reporting audit findings, assigning corrective actions to Facilities Leadership Teams, and ensure closure
- Review and approve Technical Service Bulletins, training contents, and other instructional documentation. Collaborate with L&D team to develop and improve Amazon Robotics University Training modules
- Ability and willingness to travel up to 50% of the time to Domestic or International sites
- Provide hardware support for a variety of computer hardware
- Analyze hardware problem and define the solution
- Coordinate any warranty call-ins and preventive maintenance
- Coordinate and monitor overall maintenance of hardware under warranty
10
Experience For Hardware Support Maintenance Engineer Resume
- Perform hardware installation/configuration
- Maintain the inventory of spares
- Execute documented hardware test plans
- Capture, documents, and interprets basic system processes, dependency, and problem resolution procedures
- Basic proficiency in PLC programs, ability to troubleshoot ladder logic (read use for troubleshooting), components (CPU back plains, I/O boards, counters, modules, and devices) and communications modules (Ethernet)
- Provide enriched feedback to enhance individual and system performance
- Work within Hella Romania Design & Development team from Technical Center Timisoara
List of Typical Skills For a Hardware Support Resume
1
Skills For Hardware Support Engineer Resume
- PC deployment experience (6+ months, need to know how to backup legacy system, file transfer, customer signs in, software testing)
- Experience with lean manufacturing concepts and principles
- Experience with enterprise-class server systems including out-of-band management devices and firmware management
- Experience using the ServiceNow platform or ITIL Process and Change Management
- Experience working in or with Operations teams to help develop solutions cross-team solutions
- Knowledge and/or working experience with electro-mechanical systems
- Knowledge and/or working experience with statistical analysis tools
- Experience with six sigma methodologies
2
Skills For Global Software & Hardware Support Engineer Resume
- Correct prioritization between different issues
- Experience with computer hardware
- AA or equivalent + 8 yrs related experience
- In technical support function or related experience
- 5+ yrs of related IT experience
- Demonstrated current knowledge and future vision of technology and hardware
3
Skills For Senior Hardware Support Specialist Resume
- Experience in Information Technologies
- Previous experience within Customer Support operations is preferable
- Operate the preventive maintenance program
- Experiencing with monitoring platforms
- Configuring Hardware (Computers & Networking Equipment)
4
Skills For Hardware Support / Maintenance Technician Resume
- Working knowledge of OPOS, UPOS and JavaPOS programming
- Managing and tracking problems via the Service Request Tool
- Knowledge and/or working experiencing with remote and onsite technical support and troubleshooting
- Trained in Predictive Maintenance technology including use of Thermography and Ultrasound equipment for trending and troubleshooting
- Document and/or requesting of change management activities using existing documentation
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
5
Skills For Hardware Support Technician Resume
- Assist Supervisors in monitoring and supporting the Photo Booth Networks
- Undertake minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
- Perform minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
- Perform crisis management and develop processes to mitigate and resolve technical challenges in customer facing role
- Operation of software including MS-Windows, Linux OS, Deltek, and helpdesk software
- Provide one-on-one end-user training as needed
- Assist in development of training plans for service technicians
- Provide technical assistance to responding field service personnel
- Assist in repairing computers, printers, digital senders, etc
6
Skills For Application & Hardware Support Representative Resume
- Assist in repairing computers, printers, digital senders, etc.
- Knowledge of disciplined technical problem-solving techniques like 8D, 5-Why, Fishbone, and FMEA, among others
- On-site management of FC launches and expansions using the Deployment Engagement Plan and Acceptance Criteria
- Technician coordinates with end users to upgrade software
- Go to device with USB drive with Windows 10 image
- Run a commands to start image upload
- Troubleshoot any technical hurdles
- Image upload to schedule to take 1.5 to 2 hours
7
Skills For Computer Hardware Support Intern Resume
- Test the workflows device is used for
- If technician comes across end of lifecycle hardware
- Project management, problem management
- Extrapolate patterns and trends from sample datasets, and build reports based on data
- Creation and maintenance of operations documentation
- Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, storage volumes, devices, system calls, repos, etc.) or networking (e.g., TCP/IP, routing, network topologies and hardware)
8
Skills For Senior Hardware Support Engineer Resume
- Experience creating and maintaining process and operations documentation
- Experience with enterprise-class server systems including remote access management devices and firmware management
- Experience with scripting languages (e.g., BASH and Python)
- Reliability Centered Maintenance experience with tools, software, and report building
- Directly related experience supporting information systems operations
- Experience with SAN Storage
- Experience within a total information technology (IT) environment
- Experience in the Mechanical or Electrical field
9
Skills For Simulator Hardware Support Engineer Resume
- Understanding of structured cabling
- Work all days and shifts, including overtime (in support of a 24 hours a day, 7 days a week operation, including holidays)
- Extrapolate patterns from datasets, and build reports that illustrate trends
- Repackage and send out hardware to customers
- Basic documentation via Excel
- DoD 8570\8140 compliant at IAT level II
- CompTia Security + Certification (option for IAT level II)
10
Skills For Hardware Support Maintenance Engineer Resume
- Systems Security Certified Practitioner (SSCP) (option for IAT level II)
- CCNA-Security Certification (option for IAT level II)
- GIAC Security Essentials Certification (GSEC) (option for IAT level II)
- MicroSoft Windows 10 Certification
- Thorough understanding of hardware and systems troubleshooting methodology with BIOS/UEFI, command line runlevel Linux, and common out of band management systems
- Knowledge of the following technologies and applications: DHCP, TCP/IP networking, DNS, anaconda, puppet, yum, configuration key/value stores, grub, systemd, common disk filesystems, system and network security, ipmi, containerization, data center power infrastructure, and common internet services industry standard methodologies
- Independently handle time and reprioritize tasks as necessary while ensuring critical deadlines attained
- Produce effective and significant documentation for technical issues, turning complex operations into clear task topics for action
List of Typical Responsibilities For a Hardware Support Resume
1
Responsibilities For Hardware Support Engineer Resume
- Implement efficiency automation measures for hardware laboratory setups
- Prepare an rework test set-up’s, benches and development boards
- Manage and organize parts lists, product samples, tools and equipment
- Order parts, consumables and equippments
- Be a member of a young, motivated and highly competent team
- Diagnose and repair hardware problems (such as PCs, Printers, network equipment, and AV equipment)
- Setup of AV equipment for VTCs before user conferences
2
Responsibilities For Global Software & Hardware Support Engineer Resume
- Provide general support to the group and section as needed
- Present developed materials to a variety of target internal audiences from executive summaries to technician instructions
- Proficient with basic data collection software and MS office products
- Basic PLC programs and Industrial PC literacy
- Knowledge of project management and processes
- 6 month contract to permanent role
3
Responsibilities For Senior Hardware Support Specialist Resume
- H/W installation and support
- Industrial Electrical and electronic principles
- PLC programs and Industrial PC literacy
- Technical certification to meet 8570 compliance required (IAT II)
- Understand MAC address vs serial number
4
Responsibilities For Hardware Support / Maintenance Technician Resume
- Familiarity with Microsoft based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016)
- Familiarity with cloud applications (Box, Office365, etc.)
- MicroSoft MTA Certification
- Photo Booth Configuration
- Windows 10 certification
5
Responsibilities For Hardware Support Technician Resume
- Fluent German essential
- Data Center Environment
- CompTIA IT Fundamentals
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