Senior Delivery Manager Resume Sample

4.9
7 votes
Providenci Ernser
35066 Dare Land,  Chicago, IL
+1 (555) 883 1076

Work Experience


Senior Delivery Manager
05/2015 - PRESENT
Detroit, MI
  • Extensive and demonstrated competencies in process and business architecture solutions related to the financial industry coupled with a thorough knowledge of the Bank’s formal and informal organization structure
  • Service Tooling Administration and Development
  • Site Performance and Capacity Management
  • Responsible for delivery and success of assigned strategic initiatives from a holistic view
  • Assess priorities against business value to ensure epic release schedule is aligned to business priorities
  • Optimize results within business and time constraints. If managing a Domain, supports the Domain cross initiatives in prioritization by creation of Domain Delivery plan. Analyzing data and creating reports, monitoring domain level processes, facilitating domain level meetings, and partnering with Engineer Manager/ Domain TPO
  • Collaborate and facilitate communication and meetings with TPO’s, BPO’s, Domain Owners, Engineers, Scrum Masters and other leaders to assure full alignment
Senior Delivery Manager Digital
04/2013 - 04/2015
Chicago, IL
  • Define schedules, identify dependencies, solutions to business problems, and provide updates as priorities and schedules change
  • Oversees the governance structure across the initiative teams or across multiple products within a domain
  • Manage risk mitigation and contingency plans
  • Drive activities to achieve aligned goals
  • Develop detailed work plans, schedules, and status reports
  • Conduct necessary meetings and is responsible for schedule and status tracking. Conduct presentations regarding initiative or domain product status to cross functional IT teams and business/domain stakeholders
  • Ensure adherence to project management process and project documentation standards
  • Work on special initiatives as assigned
  • Collaborate and facilitate communication and meetings with TPO’s, BPO’s, Domain Owners, Engineers, Scrum Masters and other leaders to assure full alignment. Define schedules, identify dependences, solutions to business problems, and provide updates as priorities and schedules change
Infrastructure Senior Delivery Manager
02/2009 - 03/2013
San Francisco, CA
  • Oversees the governance structure across the initiative teams or across multiple products within a domain. Manage risk mitigation and contingency plans. Drive activities to achieve aligned goals
  • Develop detailed work plans, schedules, and status reports. Conduct necessary meetings and is responsible for schedule and status tracking. Conduct presentations regarding initiative or domain product status to cross functional IT teams and business/domain stakeholders
  • Provide assistance to IT team members with issues needing technical expertise or complex systems knowledge. Mentor team to improve their understanding and skill and ensure they are familiar with resource materials available. Ensure adherence to project management process and project documentation standards
  • Responsible for the delivery of the portfolio of work to meet the agreed business requirements within time, cost and quality constraints, in accordance with the agreed standards & methods, working with the relevant teams within Digital and Technology, with external suppliers and across the Group to achieve the desired result
  • Ensures that a robust business strategy/business case is developed in conjunction with the business and that the right level of business support and signoff is obtained. Ensures all elements of the solution comply with the standards and policies issued by CTO throughout the life of the project
  • Work as part of a multi functional self organising team, showing leadership in the delivery space and effective collaborative working in all other areas
  • Optimize results within business and time constraints, if managing a Domain, supports the Domain cross initiatives in prioritization by creation of Domain Delivery plan

Education


Everest University - Melbourne Campus
2005 - 2009
Bachelor's Degree in Business

Professional Skills


  • Under supervisory guidance, independently and discretionally responsible for the successful management and delivery of a contracted business deal to the satisfaction of both parties
  • Excellent English, presentation and communication skills
  • Excellent communication, presentation, and planning skills are necessary
  • Strong client facing skills needed
  • The ability to think laterally. An innovator with drive and strong interpersonal, leadership and problem solving skills
  • Strive for being expert in technology and domain skills. Strong personality
  • Demonstrate experience of instigating and managing business change

How to write Senior Delivery Manager Resume

Senior Delivery Manager role is responsible for business, organizational, leadership, travel, reporting, finance, retail, microsoft, scrum, security.
To write great resume for senior delivery manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Delivery Manager Resume

The section contact information is important in your senior delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Delivery Manager Resume

The section work experience is an essential part of your senior delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior delivery manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Delivery Manager resume experience can include:

  • Solid project management skills, with experience working on Project related roles
  • Strong analytical and problem’ solving skills
  • Proven experience in delivering technology banking projects, including Agile methodology
  • Provide strong program and project delivery mentorship, leveraging a proven track record of delivering complex initiatives
  • Ensure all Scrum Masters/PM's effectively track deliverables and milestones while providing regular status updates to project stakeholders
  • Extensive project management skills using various programs to prepare and execute business plans

Education on a Senior Delivery Manager Resume

Make sure to make education a priority on your senior delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Delivery Manager Resume

When listing skills on your senior delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior delivery manager skills:

  • Excellent communication skills and proven capability to build relationships
  • Excellent communication, planning, interpersonal, and time management skills
  • Good organizational skills of self and others’ work
  • Excellent verbal and written communication skills (French and English)
  • To have excellent communication skills at all levels with ability to engage proactively with Clients and Stakeholders
  • Proven experience managing design, build and support of complex projects in a geographically distributed team environment

List of Typical Experience For a Senior Delivery Manager Resume

1

Experience For Senior Delivery Manager Digital Resume

  • Strong Microsoft Office skills - Word, Excel, Powerpoint, Visio
  • Excellent communication skills with an account management background
  • Strong communication skills and the ability to liaise and build relationships with a wide range of internal and external stakeholders
  • Experience working in a development and delivery environment with emphasis on strong project / program management
  • Solid end-to-end Hybris implementation experience is highly desirable
  • Good experience in Content manage Systems (CMS) / Digital Asset Management (DAM) and design
  • Provide thought leadership across the Department of Defense territory on how to leverage TRSS solutions to most effectively support TRSS client objectives
2

Experience For EUC Senior Delivery Manager Crefm Resume

  • Fully understands client’s mission and how to leverage TRSS solutions to most effectively support their objectives
  • Prior experience in offshore delivery is essential
  • Have an in depth knowledge and understanding on how local authorities operate
  • Collaborate with management to align and prioritise initiatives within program roadmap establishing integrated program view
  • Experience of working in multi partner delivery models
3

Experience For Infrastructure Senior Delivery Manager Resume

  • Define schedules, identify dependences, solutions to business problems, and provide updates as priorities and schedules change
  • Drive integrated teams to deliver solid technology solutions in support of key client initiatives
  • Experience in IT project and programme management, ideally within Investment Banking
  • Have extensive civil engineering; highways maintenance or Streetscene experience at a senior level
  • Have drive and strong interpersonal, leadership and a passion to deliver continuous improvement
  • Build and manage strong relationships with project stakeholders and decision makers
  • Experience in an Agile based software delivery environment
  • Validate technical aspects of proposed solutions in connection with project execution risks
  • Hands-on software development experience
4

Experience For Senior Delivery Manager / Business Analyst Resume

  • Demonstrated ability to obtain results in a matrix organization; ability to enlist support of cross function teams within a large or matrix organization
  • Experience in the use of multiple structured Agile methodologies, such as Scrum, Kanban, XP, SAFe, DAD
  • Adaptable to changes in client’s environment, organization, direction or priorities
  • Fluent knowledge of client's business with strong knowledge in client’s other business domains
  • Strong knowledge of client’s industry
  • Drive digital analytics, modernization and relevant experiences to benefit the market
  • Provide strong proactive leadership in the execution of complex deals to ensure successful implementation across territories
5

Experience For Application Development Senior Delivery Manager Resume

  • Works with the Territory Lead to prioritize efforts. Collaborates closely with the Analyst Managers and Technical team to problem-solve optimal solutions
  • Facilitate, manage and maintain effective communication across teams and third parties
  • Have commercial awareness and experience of supplier management / engagements
  • Knowledge or ideally experience of agile development
  • Strong financial acumen, including the ability to develop and evaluate business cases and potential sales channels
6

Experience For Senior Delivery Manager Enterprise Solutions Resume

  • Experience with relationship and vendor management
  • Overall 10+ years of experience software development with 4+ years in IT project/delivery management
  • Excellent knowledge of brokerage operational disciplines
  • Previous Software Company experience
  • Experience with web, database, object oriented software technologies, SDLC methodologies, e.g., Agile, and Salesforce.com or Force.com,
  • Experience in issue management and resolution, governance and controls
  • Experience in a technology leadership role
7

Experience For Senior Delivery Manager Retail Lending Solutions Resume

  • Analyzing data and creating reports, monitoring domain level processes, facilitating domain level meetings, and partnering with Eng, Manager/ Domain TPO
  • Willing to make an extra mile to deliver
  • Multitasking and high energy capabilities
  • Helping the delivery teams unblock issues in the client
  • Depending on complexity, leads the project team or works under the general direction of a project manager
8

Experience For Senior Delivery Manager Infrastructure Portfolio Resume

  • Monitoring result SLAs and schedule adherence
  • Working within the Global Delivery Management team to drive organisational change and best practises across the project delivery lifecycle
  • Meeting agreed financial targets
  • Creating a work environment which nurtures high performance
  • Driving innovation and efficiency in the way we deliver technology solutions
  • Working to tight, and immoveable, deadlines
  • People Management (creating and managing career development plans, managing compensation etc.)
9

Experience For Senior Delivery Manager Process & Business Architecture Resume

  • Knowledge of PBM, healthcare industry helpful; Advanced knowledge of project development, including process mapping, budgeting and timeline creation
  • Continually assess digital solutions for achieving TOM and present recommendations to Executive, supported by funding assessment as required
  • Acts as the subject matter expert for all brokerage services including but not limited to self-directed windows, client onboarding and conversions
  • Adhere to execution risk governance standards and group change control and governance standards, recording and reporting data in the right way
  • Budget planning, financial forecasting and execution in various business models
  • Responsible for quality-assuring the programme against the agreed quality assurance standards, leveraging independent assessments and audit where appropriate
  • Conduct necessary meetings and is responsible for schedule and status tracking
10

Experience For Senior Delivery Manager Specialist Application Management Services Resume

  • Conduct presentations regarding initiative or domain product status to cross functional IT teams and business/domain stakeholders
  • Support vendor selection process and be responsible for ongoing vendor management and set up, in accordance with Scotiabank policies and procedures
  • Exceptional understanding of project management methodologies (Scrum, Kanban, etc.)
  • Define and implement process/workflows for any given project and constantly bringing in improvements based on changes as and when required
  • Develop and deliver a robust, efficient and consistent operating solution throughout the area of responsibility
  • The development and implementation of revised working practices to maximise workforce and operational efficiency

List of Typical Skills For a Senior Delivery Manager Resume

1

Skills For Senior Delivery Manager Digital Resume

  • They also need to possess good multi-tasking skills
  • Strong understanding of software development lifecycle with excellent technical background (J2EE/UX/UI is preferable)
  • Solid experience of working closely with onshore/nearshore/offshore teams and clients
  • Prior experience in the financial sector security domain
  • Experience with coaching, mentoring and managing staff
  • Experience supporting sales and/or delivery operations for mid-size to large outsourcing and data center services transactions
  • Experience working in an Agile environment and ability to visualize technical solutions from beginning to end
2

Skills For EUC Senior Delivery Manager Crefm Resume

  • Experience in setting up and improving onshore/offshore delivery setups of a significant scale (teams of 50+)
  • Experienced working collaboratively with internal key stakeholders, including Corporate Functions
  • Good knowledge of project management foundations: planning, scheduling, project communication, issue resolution, change management, and risk management
  • Experience of working in a large development team
  • Experience of negotiating with customers and clients
  • Distil complexity into simple solutions, and provide effective executive messaging
  • Extensive project management experience covering large, complex and multi-disciplinary deliveries
  • Experienced with working in a Matrix management environment
  • Experience of working for a large International organisation
3

Skills For Infrastructure Senior Delivery Manager Resume

  • Experience with managing third parties, i.e. contractors, partners
  • Experience managing complex projects with architectural challenges (distributed, highly-available, highly-scalable integration solutions)
  • Experience in the financial services industry, managing large complex projects, that have significant IT and operational components
  • Experience delivering end-to end information technology projects
  • Experience in design, development and management of projects using multiple technology platforms
  • Experience of working with nearshore development teams
4

Skills For Senior Delivery Manager / Business Analyst Resume

  • Good understanding of modern development quality practices
  • Strong focus on meeting commitments and deliverables
  • Experience building agile teams in software development, operational and administration readiness, infrastructure and network implementation
  • A solid understanding of Program and Project Management and Process Improvement
  • Previous experience in facilitating the delivery of high quality software solutions
  • Experience of managing cross-functional teams would be desirable
5

Skills For Application Development Senior Delivery Manager Resume

  • Experience in translating technical and business strategies into deliverable plans
  • A strong technical understanding of web and mobile ecommerce applications and/or retail systems
  • 3) Experience managing Agile projects
  • Simultaneously managing multiple high priority tasks
  • Action-oriented, yet diplomatic enough to forge strong working relationships
  • Experience in managing implementation projects
  • Proven track record dealing with multiple projects/streams
  • Experience of working in organisations with disparate teams across different time-zones
6

Skills For Senior Delivery Manager Enterprise Solutions Resume

  • An ability to respond to changing priorities in a fast-paced, dynamic environment
  • Experience managing multi-disciplinary BPO / SSC / Contact Centre projects
  • Practical contract management experience
  • People management experience: appraisals, performance reviews and motivation
  • Cross-cultural and distributed team management experience
  • Engage and communicate across a range of clients and teams, in order to establish and drive effective governance and project management discipline
7

Skills For Senior Delivery Manager Retail Lending Solutions Resume

  • PMI, PMP or PgMP certification or equivalent experience
  • Quote to Cash knowledge & implementation experience
  • Experience working on AIX Environments
  • Demonstrable experience of working as a Senior Project Manager and/or Delivery Manager 7+ years of expirience
  • Business & Technology led project experience
8

Skills For Senior Delivery Manager Infrastructure Portfolio Resume

  • Financial markets experience is a pre-requisite
  • Multi-task and prioritize efforts in a dynamic environment
  • Team and/or project management experience
  • Technical Architecture and Estimations validation
  • Skilled in communication, handling conflicts and taking on responsibility
9

Skills For Senior Delivery Manager Process & Business Architecture Resume

  • Experience in the design and implementation of continuous integration/delivery/deployment setups
  • Background in technology. Experience in solution architecture, project’s implementation, preferably exposure across the stack (data, mid-tier, FE/Mobile)
  • Practical experience with modern development cycles
  • Experience in successful project’s delivery
  • Strong in all aspects of leadership for the team/effort
  • Provide input to business plans and prioritization of services
  • Enhancing delivery strategies by formulating training strategies
10

Skills For Senior Delivery Manager Specialist Application Management Services Resume

  • Leading/participating in meetings
  • Negotiating and renewing contracts consumed by JBWere Technology
  • Ensuring the JBWere technology strategy is relevant and aligned to NAB's overarching technology strategy
  • Adapting to the challenges created by the introduction of new qualifications or working methods
  • Influencing and working closely with collegues
  • Setting up the team and kicking-off the project
  • Understanding of organizational change concepts
  • Managing relationships with delivery stakeholders

List of Typical Responsibilities For a Senior Delivery Manager Resume

1

Responsibilities For Senior Delivery Manager Digital Resume

  • Facilitates updates for all applicable requirements documentation for brokerage clients in ongoing delivery. Leverages the Aon Hewitt benefits administration team where appropriate
  • Provides subject matter expertise to client, client team, shared services, and supporting services on brokerage provisions and ongoing processing concepts for clients in ongoing delivery
  • Hands-on software development experience with at least 2+ years in IT project management
  • Proven track record of expectations management between development team and client’s stakeholders
  • A proven track record of high quality delivery
2

Responsibilities For EUC Senior Delivery Manager Crefm Resume

  • Deliver to the plan and demonstrate business value throughout, thereby maintaining customer confidence and support
  • Experience leading the delivery of complex software development projects and programs
  • Experience working with cross-functional teams across multiple locations
  • Strong business process acumen and deep application functional understanding
  • Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization’s project management framework
  • Understanding of key concepts and patterns related to integration architecture, both application and infrastructure level
3

Responsibilities For Infrastructure Senior Delivery Manager Resume

  • Engineering knowledge or even readiness to sit and do the Proof-Of-Concept himself/herself
  • Managing the Platform capabilities though its lifecycle, from concept to end-of-life
  • Oversee and govern project financials, including optimizing resource utilization, delivered margins, and timely reporting of hours
  • Provide technical leadership defining the project-level architecture including design, infrastructure, and data architecture
  • As a respected and trusted advisor, supports the Towers in deploying standards within accounts, ensuring best value for money for our accounts and clients
  • Efficiently plan, track, and manage scoping, design, development, testing, migration and launch activities of Apttus product suite implementations
  • Implements strategic IT policies when selecting methods, techniques, and evaluation criteria for obtaining results
  • Accountable to quickly develop solutions to any problems encountered during the project life-cylce using a fact-based approach to satisfy Client needs
4

Responsibilities For Senior Delivery Manager / Business Analyst Resume

  • Serves as primary resource to client, client team, shared services, and supporting services in the translation of brokerage requirements
  • Ultimately seeking someone that has strong exp as a project manager that has worked for consulting firms that have strong exp managing software implementation projects
  • Ensure required level of live systems support, perform troubleshooting if necessary
  • Run discovery and consulting engagement types
  • All aspects of on-going Program and Project Management
  • Ensure the projects with your portfolio are planned, delivering to required cost, quality and scope, defined milestones, dependencies and assumptions
  • Ensure the correct level of reporting and escalation at both a client level and internal Excelian account level
  • Step into challenging projects, formalise a remediation plan and be hands-on
5

Responsibilities For Application Development Senior Delivery Manager Resume

  • An enthusiastic approach for driving organisational change
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment
  • With Web Based applications using MS technologies
  • The following technologies are critical for the position
  • Perform as liaison to Engineering and Production Support Teams
  • Detail-oriented individual capable of working both independently and within a team
  • Lead on specific issues affecting the issue of learner outcomes to ensure resolution
  • Able to carry company materials (to include laptop, marketing material, etc.)
6

Responsibilities For Senior Delivery Manager Enterprise Solutions Resume

  • Leading cross-functional teams in application/software development, production and development operations, and infrastructure and network environments
  • The ramp-up or run-down of services and scope from the center, deploying transition managers where necessary
  • Ensures correct &appropriate charging of the centers’ services to the account
  • Thorough understanding of all contractual obligations and ensures they are met
  • Articulate to customers a high-level understanding of one or more of Apttus products and its functionality
  • Maintain a working knowledge of Apttus business, markets and services
  • Manage concurrent projects of varying size and complexity
7

Responsibilities For Senior Delivery Manager Retail Lending Solutions Resume

  • Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
  • Manages IT activities of several sections or departments. Exercises supervision in terms of costs, methods, and staffing
  • Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers
  • Responsible for strategical/tactical supplier management aligned to the platform services to be delivered. Contract accuracy for underpinning contracts
  • Responsible for the end-to-end performance and P Q reporting of Platform services
8

Responsibilities For Senior Delivery Manager Infrastructure Portfolio Resume

  • Oversee project delivery, identifying project risks and issues, resolve conflicts, and manage escalations as necessary
  • Ensure delivery to agreed plans facilitating activity between technology group and business teams
  • Attitudine analitica e orientamento al problem solving
  • Software engineering background is highly desired
  • Analyse client’s business needs and determine related information service support
  • Start and deliver projects within the client allocated timelines and budgets
  • Manage communication between EPAM and client teams, ensure delivery processes transparency and expectations alignment between all project’s stakeholders
  • Define the project team organization, allocate and monitor tasks to the team members
  • Estimate efforts, create project plans, participate in cost and scope estimations and negotiations
9

Responsibilities For Senior Delivery Manager Process & Business Architecture Resume

  • Background in J2EE or .NET development
  • BS/MS in CS or equivalent
  • Sales assistance as a technology expert
  • Pre-sales supervision, coordination or/and execution
  • Manage client expectations from deliverables perspective
  • Proven track record of managing delivery engagements for teams of 3-30+ FTEs. Experience in project governance, communication with the end client and handling delivery end-to-end. Strong, proven experience in software engineering with ability to design and deliver sustainable solutions
  • Be proficient enough to do system architecture
  • A role model and a doer type of personality
  • Attentive to knowledge details and open for new knowledge
10

Responsibilities For Senior Delivery Manager Specialist Application Management Services Resume

  • Able to accept other point of view
  • Able to build trust in a team and motivate
  • Meets SLAs for support tickets and issues
  • Provides process improvement suggestions that measurably impact delivery in a positive manner
  • Co-ordinates GLOBAL delivery of Major Incident and Problem Management services across towers
  • Interface with towers, 3rd parties and clients in support of day-to-day operations
  • Be responsible for technical end-to-end Delivery Management covering the full project initiation and life cycle: lead management, qualification for bid/financing, staffing, client management, delivery and execution governance
  • Oversee delivery from financial, sourcing, development and business perspectives

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