Fulfillment Supervisor Resume Sample

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Elvie Lindgren
81517 Anais Crossing,  Phoenix, AZ
+1 (555) 994 6781

Work Experience

Fulfillment Supervisor
05/2016 - PRESENT
Phoenix, AZ
  • Hands-on experience with driving efficiency and excellence throughout department functions; by developing and implementing order processes and strategies that supported better communication between internal departments and customers’, as well as significant improvements to internal systems, and team productivity
  • Work with Business and Sales Management to establish and implement department practices and protocols
  • Analyzed policies in regard to order processing and subscription management. Recommended policy changes and process improvements as necessary
  • Delegate responsibilities, maintain databases and spreadsheets to improve tracking of team members, and standardized customer databases
  • Provide support and maintained relations with internal and external business divisions, such as Sales (worldwide), International business partners, and separate U.S. affiliates (cost centers)
  • Maintain department Knowledge Base for department use
  • Ensure that all team members have adequate supplies to complete their daily requirements and job functions
Omnichannel Fulfillment Supervisor
11/2012 - 12/2015
San Francisco, CA
  • Respond to high volumes of telephone and email inquiries with professionalism and accuracy. Created detailed log of each issue, along with documenting resolution
  • Work with the following software: MS Office suites, principally (Excel and Onenote)
  • Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to
  • Understanding of the supervisory oversight of the Manual Fulfillment Department needed to meet daily client deadlines within a consistently fast-paced environment
  • Provide leadership and continuous improvement for the Department in the areas of safety, quality, cost and productivity.
  • Ensure the overall completion of the daily fulfillment schedule
  • Strong understanding of manual print and mail fulfillment processes
IT Fulfillment Supervisor
04/2006 - 09/2012
Philadelphia, PA
  • Support the launch of new products and processes
  • Maintain a standard of continuous improvement for the Manual Fulfillment team
  • Demonstrate the ability to communicate throughout the organization in both written and verbal form
  • Review time clock reporting (Workday) and make corrections to ensure compliance with organizational controls
  • Monitor daily attendance records to ensure compliance with attendance policies
  • Demonstrate the understanding of appropriate resource utilization and personnel expense management.
  • Additional hours and weekend hours required during peak volume periods, including month end, quarter end and year end
  • PC skills, including Microsoft Office (including Excel)
  • Implement & execute daily plans, which includes allocating and managing work across the team, ensuring that defined targets are met, and keeping Managers informed of any operational issues


National University - Redding Campus
2002 - 2006
Bachelor's Degree in Management

Professional Skills

  • Excellent written and verbal communication skills to work effectively with teams throughout the organization
  • Have strong analytical skills with the ability to see opportunities to fill gaps where they exist
  • Have prior supervisory experience
  • Strong knowledge of provisioning and troubleshooting layer II & III networks
  • Industry experience: Manufacturing, Warehouse, Logistics, Parcel/Shipping, Retail
  • Operate standard business equipment, including PC, phone, calculator, etc
  • Strong knowledge of performance testing and test equipment

How to write Fulfillment Supervisor Resume

Fulfillment Supervisor role is responsible for training, software, microsoft, organization, shipping, analysis, reporting, manufacturing, travel, interpersonal.
To write great resume for fulfillment supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Fulfillment Supervisor Resume

The section contact information is important in your fulfillment supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Fulfillment Supervisor Resume

The section work experience is an essential part of your fulfillment supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fulfillment supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fulfillment supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Fulfillment Supervisor resume experience can include:

  • Proficient PC skills, including Microsoft Office
  • Commercial experience supporting and servicing large, multi-location customer enterprises across multiple geographies and business units
  • Maintain a clean and safe working environment; ensure all equipment is in working order and that associates have the tools they need to be effective
  • Direct, support and delegate tasks as appropriate to an individual associate’s skill level
  • Set and meet effectiveness (accuracy and throughput) goals within the management team
  • Demonstrate the ability to manage a small project load concurrent with day-to-day operations

Education on a Fulfillment Supervisor Resume

Make sure to make education a priority on your fulfillment supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fulfillment supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Fulfillment Supervisor Resume

When listing skills on your fulfillment supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical fulfillment supervisor skills:

  • Ensure the organization and effectiveness of the order desk and order repair; communicate effectively with Customer Service to facilitate order issues
  • Effectively responds to questions and requests from customers
  • Experience working in a warehouse environment
  • Have 5+ years of previous experience in retail, manufacturing, inventory management, distribution / fulfillment centers or logistics
  • Effective time management in order to meet dynamic goals and deadlines
  • Operate handheld scanner and associated equipment

List of Typical Experience For a Fulfillment Supervisor Resume


Experience For RLS Fulfillment Supervisor Resume

  • Proven ability to facilitate customer-facing discussions on regularly scheduled calls. Facilitate cross-functional discussions surrounding customer performance metrics such as on time delivery and fill rate
  • Experience in creating training documents and leading the training efforts of the team
  • Provide effective interface to other departments
  • Build a high-performing team through mentorship and daily interaction with the customer fulfillment leaders and specialists
  • Coordinate personal and resources to plan the workflow and capacity of the team
  • Work with HR to address any and all employee related concerns and issues
  • Communicate with other teams to manage resources and provide interdepartmental solutions

Experience For Omnichannel Fulfillment Supervisor Resume

  • Manage team’s assigned schedules and make time clock adjustments
  • Provide annual evaluations on team members
  • Approve employee days off and communicate to the Assistant Warehouse Manager
  • Resolve first-level operational issues and escalate them as necessary to the management team
  • Meet or exceed expectations in current position
  • Supervises assigned departments to ensure effective execution of Company goals; provides input to the annual department business plan, department budget, and staffing requirements
  • Protects the assets of REI both in product, equipment, and technology

Experience For Kitting / Fulfillment Supervisor Resume

  • Maintains ongoing relationships and serves as a member on various committees to represent departmental and/or overall Company interests; communicates Company needs and expectations internally or externally; provides a review, input, and recommendations as appropriate
  • Assists in the preparation of annual department business plan; recommend changes to systems, policies, and practices
  • Measure and develop department performance
  • Responsible for all of HW deliveries of all NCR Business Units: Financial, Retail,
  • Be responsible for all of above revenue recognition and its necessary justification
  • Lead a Team of 4 People and do all of HR requirements and actions related to them
  • Follow all established facility safety and security standards; set the example for, coach, and hold hourly associates accountable

Experience For IT Fulfillment Supervisor Resume

  • Supervisor/Manager - Position that leads others; Aligns actions and plans to strategies; Supports a learning culture; Builds collaborative motivated teams; Develops team; Focuses on customers; and Focuses on results
  • Manages the production workflow to ensure timely and accurate delivery to customers
  • Supervises, motivates, and supports the staff daily, applying a team approach and maintaining open communication. Staff includes permanent and temporary employees
  • Performs essential functions to ensure overall customer satisfaction, quality, and service and establishes and maintains effective communication with employees and clients
  • Meets all customer commitments on time through the production of high quality products and service
  • Role directly supervises 10-25 employees across various programs and has responsibility for conducting annual performance reviews, assigning work tasks, coaching, feedback and advising on disciplinary actions
  • Ensure preventative maintenance of production facilities and equipment

Experience For Fulfillment Center Production Supervisor Resume

  • Understand customer requirements and ensure that Fulfillment team members are kept informed about customer expectations and requirements
  • Supervise the completion of freight bill of ladings and waybills
  • Maintain positive interaction with colleagues
  • Demonstrated excellent team facilitation skills, including the ability to lead, motivate, guide, listen to, and assist others in functioning as a team and in attaining organizational goals and department objectives
  • Work independently and be a self–starter

List of Typical Skills For a Fulfillment Supervisor Resume


Skills For RLS Fulfillment Supervisor Resume

  • Experience in leadership, successfully leading a team of employees
  • Operate a personal computer using Windows as well as applications specific to the field, such as WMS system, and Radio Frequency Equipment
  • Experience with Microsoft Office software suite
  • Experience required in related field (i.e. IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies operational support)
  • Experience in a team leadership position
  • Demonstrated ability in basic mathematics and the ability to follow and enforce the adherence to process
  • Supervise the Fulfillment Coordinator team, responsible for coaching, training, development, performance management, timecard approvals, etc. of team members

Skills For Omnichannel Fulfillment Supervisor Resume

  • Computer usage, including maintaining MS Excel spreadsheets, Interchange and internet
  • Participate in setting employee performance standards and evaluating employee performance
  • Direct Report Titles: Production Leads, Production Trainers, and Order Processors (depending on current assignment)
  • Identify, extract, aggregate and analyze data sources, and distribute reporting and key findings to internal and external business partners
  • Basic working knowledge of MS Office (Word and Excel)
  • Conduct basic data analysis (for projecting work and resource capacity)
  • Use internal reporting program, Jira, to log problems

Skills For Kitting / Fulfillment Supervisor Resume

  • Track data using MS Excel
  • Understand and differentiate between shipping methods and sort packages accordingly
  • Participate in ongoing process improvements studies
  • Develop and update standard operating procedures for departmental processes
  • Plans, schedules, strategizes, and oversees production activities while improving efficiency and quality
  • Supervise and coordinate Fulfillment team and provide direction, leadership, coaching, and discipline as necessary
  • Provide training for Fulfillment team members

Skills For IT Fulfillment Supervisor Resume

  • Oversee the daily scheduling of freight carriers
  • Participate in ongoing process improvement studies
  • Knowledge of fulfillment operations and systems
  • Scope of responsibility: Distribution Center
  • Budget Responsibility: Up to $600,000 Payroll- Associates within department
  • People manager responsibilities, including, but not limited to: hiring decisions, performance management (appraisals/goals/corrective action/coaching/development), training, and/or scheduling. : Yes

Skills For Fulfillment Center Production Supervisor Resume

  • Read and understand policies/procedures and communicate them to employees
  • Operate specialized computer hardware and software including (but not limited to) Warehouse Management System, Item Database, Yard Management System, Labor Management system, etc
  • Be certified in forklift, motorized pallet jack, and cardboard baler use
  • Bend, twist, stoop, reach, and move freely around the facility
  • Spend up to 100% of work time standing or moving about the departments within the store. Physical activities include using hand tools, bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
  • Attend one to two Supervisor meetings per month
  • Experience and working knowledge of warehouse systems, processes and productivity standards (WMS, computerized systems, SPC – statistical process control – and related ability to recognize, articulate and address variances in processes)

Skills For Orders / Fulfillment Supervisor Resume

  • Computer literate in Excel, Word and email. Experience with WMS system
  • Have a good knowledge of project management to determine resources as well
  • Applicable experience
  • University background – post graduation is desired
  • Have a positive attitude and look for opportunities to improve within your sphere of influence
  • Interact well with all levels of an organization from front line associates to the executive level
  • Specific work or project experience: Receiving or inbound operations, scheduling, and budgeting; experience with PKMS/ Warehouse Management System, Wynsoft, and other direct-to-consumer industry standard software systems. Lean six sigma methodology, understanding of engineered standards
  • Industry experience: Retail Distribution, Ecommerce Fulfillment

Skills For Customer Fulfillment Supervisor Resume

  • Oversee and manage all aspects of the Rejuvenation fulfillment function to ensure efficient and timely receipt and shipment of goods at the DC and customer levels
  • Serve as the primary contact for all fulfillment related issues and processes, developing strong cross functional partnerships with Receiving (DCs and Hubs), Customer Service (retail, Care Centers, etc.), Shipping & Logistics and internal Rejuvenation teams (Sourcing, Inventory Planning, Merchants, etc.)
  • Work with the Distribution Centers to manage inbound receipts and product flow, including matching specific purchase orders to its' corresponding customer order when necessary
  • Produce a monthly Order Fulfillment Dashboard as a high-level overview to supplement KPI reports and share with senior management
  • Partner with WSI Supply Chain teams to develop and execute RJ inventory optimization strategies

Skills For Supervisor Fulfillment Resume

  • Some travel required (up to 10% of time)
  • Oversee and implement best practices and processes to optimize our inventory management, drop ship and special order programs, returns processes and customer service
  • Analyze inventory and problems and initiate resolutions
  • Compile and send end of day reports
  • Use hand held to scan and process inventory
  • Identify, count and sort packages and inventory with a high level of accuracy

Skills For Fulfillment Supervisor, Temporary Resume

  • Participate in team meetings, receive instructions and provide feedback as appropriate
  • Maintain a clean work space
  • Assign work to employees in the absence of a supervisor
  • Work with multiple departments to resolve issues
  • Ensures accurate & timely completion of departmental tasks and responsibilities
  • “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered. Leads others to smile and say hi
  • Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Leads fellow Associates through Yes We Can actions and behaviors
  • Properly holds merchandise for customers when needed including returning merchandise not picked up to the sales floor

Skills For Supervisor CB Fulfillment Resume

  • Promptly responds to call box and phone calls/pages
  • Responds appropriately to POS back up calls. Complies with Company’s “2-in-a-line” standard
  • Processes rainchecks within Company standards
  • Exhibits behaviors that support the organization’s mission and core values. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards
  • Assists in the development of departmental goals and objectives to
  • Evaluates performance of direct reports to determine career
  • Strong training, negotiation and interpersonal skills, including the ability to communicate on all levels of the National Sales Organization and with local branch personnel
  • Knowledge of National Account Management in the electrical distribution industry or similar distribution environments as it relates to customer fulfillment metrics, reporting, training, and support

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