Branch Supervisor Resume Sample
Lucio DuBuque
443 Camille Corner,
Philadelphia,
PA
+1 (555) 535 0923
Work Experience
Branch Supervisor
08/2016
-
PRESENT
Boston, MA
- To maintain good customer relationships by prompt and efficient service, and courteous attention of branch staff to customer’s requirements at all times
- To co-operate and consult with the Company’s sales staff and to give them maximum support, including the management of ‘up-selling’ on the telephone by all staff, and encouraging sales activity from van drivers
- Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of
- Maintain agreed KPI’s for the branch and monitor
- Ensure corrective action and / plans are implemented if Branch failing to meet KPI’s
- Supervision of all branch delivery vehicles with responsibility for ensuring maximum economic efficiency of van & fuel usage
- Responsible for ensuring all vans are maintained in accordance with Company Car/Van policy & kept securely at all times
Branch Supervisor Ordnance Operations
03/2013
-
02/2016
Philadelphia, PA
- Responsible for efficient running of the branch including delegating tasks, support and supervision as and when required
- Work with Regional Manager & HR in the recruitment of new employees
- Hold induction, training and appraisal sessions with your team as & when required
- Responsible for optimum stock availability to be maintained in the branch through efficient processes & practices
- Providing co-operation and support to all PPG field employees where required in achieving overall Company targets
- Overall responsibility for H&S of the branch including compliance with any relevant HSE legislation
- Lead the Pinnacle sales and service process by preparing and conducting meetings, selling, processing and referring all bank products, handling complaints and monitoring goal accomplishments
- Supervise, coach and provide training for branch personnel and staffing including performance appraisals
Education
Rockhurst University
2009 - 2013
Bachelor's Degree in Nursing
Professional Skills
- Strong PC skills with ability to learn retail banking sales and transaction processing systems Strong communication skills (verbal, written and presentation)
- Strong man management skills ability to manage a small team and delegate effectively where necessary
- Excellent customer service skills with a friendly but professional approach
- Organised approach to work including ability to work under pressure and prioritise tasks effectively
- One to three years’ prior branch supervisory or team lead experience in a credit union or banking environment
- Judgment and interpersonal skills necessary for developing supervisory responsibility
- Advanced analytical and time management skills
How to write Branch Supervisor Resume
Branch Supervisor role is responsible for training, retail, finance, credit, auditing, security, design, research, digital, insurance.
To write great resume for branch supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Branch Supervisor Resume
The section contact information is important in your branch supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Branch Supervisor Resume
The section work experience is an essential part of your branch supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous branch supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular branch supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Branch Supervisor resume experience can include:
- Interpersonal and customer services skills to interact effectively with individuals from cultural & socioeconomic backgrounds required
- Written and verbal communication skills required to effectively interact with all levels of customers
- Four-year college education or equivalent branch platform banking experience
- Valid driving license Min. Physical Requirements
- Retail or Restaurant Management Experience is Nice To Have but not necessary
- Sales and customer service experience desirable
Education on a Branch Supervisor Resume
Make sure to make education a priority on your branch supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your branch supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Branch Supervisor Resume
When listing skills on your branch supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical branch supervisor skills:
- Collaborate effectively with various internal departments including; HR, Corporate teams and the Sales/Remarketing group
- Lending and/or investment experience
- Assists in orienting new staff and students by assigning cases according to skill level and case load
- Create and maintain strong relationships with external customers/vendors including; Insurance Companies, Towing Vendors & Buyers
- Effective use of resource across the branch depending on orders & business needs at the time
- Provide coaching, recognition, motivation and skill development to staff members on a consistent and daily basis
List of Typical Experience For a Branch Supervisor Resume
1
Experience For Branch Supervisor 80th & Yarrow Resume
- Take and process loan applications, interview applicants and clear exceptions and past dues
- Develop and maintain a quality business development program, increase wallet share, market share and profitability
- Participate in visible roles in the community in civic and other service organizations
- Supervises receipt, storage and inventory of all merchandise. Establishes and supervises stock control procedures
- Manages store operations. Negotiates costs, prepares purchase orders and purchases equipment
- Oversees day-to-day operations of the branch including customer service, service delivery, chart documentation, inventory, and interface with billing department
- Works with Via Christi Home Medical operational leaders to assess branch performance and to implement improvement initiatives in identified areas. Supports and actively works to meet goals set forth in the business initiatives developed by Via Christi Home Medical leadership team
2
Experience For Branch Supervisor Ordnance Operations Resume
- Works cooperatively with Via Christi Home Medical leadership and marketing team members to devise marketing strategy and new business opportunities and assists in the assessment of marketing effectiveness
- Execute on annual business plan in order to exceed targets and maximize every opportunity for growth including
- Oversees daily work activity to ensure compliance with regulatory agency and accreditation standards
- Daily supervision of customer service and warehouse operations along with direction of employees; daily job assignment, scheduling, separation (in conjunction with Director of Operations) employee training, cross-training, vacation and PTO approval, use of TOD system to manage labor usage, etc
- Provide a work area which is comfortable and environmentally conducive to one-on-one telephone conversations and team interactions
3
Experience For Branch Supervisor Statutory & IQP Resume
- Promote great customer service and engagement of CSR's through praise and recognition
- Covering each position in the warehouse as workload and schedules dictate. Covering customer service; including answering customer calls and keying orders to back up customer service
- Maintenance of physical condition of the building (clean and orderly)
- Maintain skills in the various office systems necessary to resolve local issues. Provides front line supervision and handles member complaints to attain just and Coach and train employees while establishing goals and monitoring goal results. Determine staff training and educational needs
- Assist in the development of sales approach and action plan to enhance assigned Branch Office sales effectiveness
- Create and maintain service staff schedule
4
Experience For Branch Supervisor Resume
- Conduct various audits and procedural examinations as needed
- Personal Insurance premium reduction and travel discounts
- Resolve branch-level employee issues
- Interviews applicants and participates in the selection of staff
- Evaluates the performance of staff and initiates disciplinary actions or termination of staff members as necessary
- Supervises assigned staff to ensure compliance with regulatory and financial outcomes and monitors the quality of care provided
5
Experience For Branch Supervisor 80th & Yarrow Resume
- Participates in research studies and other projects related to home health care
- In the team leader’s absence plans and coordinates case load management with team members according to client needs, the nurse’s caseload and physicians orders
- Plans and conducts team meetings and provides input related to in-services needed by team members
- Reviews records and participates on Clinical Record Audit Committee on a quarterly basis. Responsible for improvement in clinical outcomes and documentation based on audit results
- Participates in the quality improvement process in attainment of system and Home Health Care goals
6
Experience For Branch Supervisor Ordnance Operations Resume
- Responsible for operations of the branch office in the branch manager’s absence
- Serves on divisional, corporate, and/or professional committees as required
- Promotes and ensures Home Health Care’s commitment to cultural diversity
- Promotes and ensures Home Health Care’s commitment to continuous quality improvement and customer satisfaction
- Knowledge and ability to provide guidance and supervision to assigned staff required
7
Experience For Branch Supervisor Statutory & IQP Resume
- Office / Admin work
- Monthly review of sales, service, digital channel migration and technology usage, via productivity reports to monitor results and provide appropriate coaching, when necessary
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Competent I.T skills
- Current licensure as a registered nurse in the State of Michigan is required
- Trade Counter Sales
List of Typical Skills For a Branch Supervisor Resume
1
Skills For Branch Supervisor 80th & Yarrow Resume
- Moderate experience with various Club systems
- Strong commitment to team work and customer satisfaction
- Dealing with incoming and outgoing sales calls
- Generating new business and maintaining existing customers
- Maintaining new and existing accounts
- Assisting with the running of the branch
- Creating a culture of delivering on ISC promise to our customers
- Supporting the Branch Manager & running the branch in Managers absence
2
Skills For Branch Supervisor Ordnance Operations Resume
- Understanding of Refinish business
- Generating orders and enquires
- Working to sales targets
- Working on the trade counter and in the office
- Ensuring compliance with operational standards
- Helping to grow sales and profits
- Supporting sales, warehouse and administration
3
Skills For Branch Supervisor Statutory & IQP Resume
- Driving sales and branch performance
- Maintaining product availability
- Implementing branch procedures
- Assist with recruiting, interviewing, and hiring staff, disciplinary actions, terminations and other changes in employee status
- Maintain a pristine looking facility and fully functioning technology; immediately escalate any issues to support network to ensure timely resolution
- Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
- Coordination of all Receiving and Shipping functions; Company Deliveries, Common Carrier, UPS, etc
4
Skills For Branch Supervisor Resume
- Lead office in meeting or exceeding all company objectives
- Responsible for creating and maintaining a safe, engaged and positive work environment
- Successful completion of a registered nursing program accredited by the National League for Nursing required
- An awareness and understanding of the wider Company business objectives
- Maintenance and condition of equipment including Forklifts and Delivery trucks
- Knowledge of the Company's computer system, related applications, and reporting methods
- Knowledge of SAP and Microsoft Office Suite, including Word, Power Point, and Excel
5
Skills For Branch Supervisor 80th & Yarrow Resume
- Adhere to general bank regulatory procedures including BSA/AML as it pertains to “know your customer"
- Ensure that branch overall operations are maintained consistent with operating standards
- Ensure all branch staff displays Popular’s key Retail values of professionalism and accountability while assuring exceptional customer service
- Collaborate with internal / external auditors on compliance auditing
- Promote employee’s training and career development
- Manage overtime, scheduling, teller management process and cash items
- Basic knowledge of lending laws and regulations
- Basic understanding of PC systems/applications
6
Skills For Branch Supervisor Ordnance Operations Resume
- Assists customers with equipment requirements following clinical/physician's orders and makes recommendations as required
- Determines staffing needs. Hires, trains, schedules and supervises staff
- Design more efficient ways of processing work
- Recommend or perform personnel actions such as salary increases, performance reviews, hiring and disciplinary action
- Assists education coordinators with the development and implementation of continuing education for Home Health Care staff
- Provides input in team planning and daily operations
- Serves as a resource for team members, clients, medical staff and other professionals regarding home health care services
7
Skills For Branch Supervisor Statutory & IQP Resume
- Visual/hearing/verbal ability to communicate with staff and external agencies required
- Meet customer expectations
- Knowledge of the Company's sales, financial, and service functions
- Knowledge of the Company's vertical customer markets
- Knowledge of Branch stock and non-stock products
- Interface with all levels of both external (customers and suppliers) and internal (employees and management) customers
- Manage, motivate and influence others to achieve the branch's established objectives
- Provides significant input for the preparation of tellers’ performance reviews
- Resolves routine and complex personnel problems; provides input to Branch Officer on performance management issues and/or disciplinary actions
8
Skills For Branch Supervisor Resume
- Comprehensive knowledge required in a variety of the organization’s operating areas, products and services offered, as well as Branch Operations delivery channel operations
- Advanced ability to create and deliver presentations
- Industry designation (CAIB, CIP, FCIP, CRM)
- Licensed mortgage loan officer as required by state
- Ensure staff members adhere to established policies, procedures and controls
- Assist in the performance evaluation of branch employees and monitor them to ensure work is processed and performed in accordance with Bank policy and operating instructions
- People Management qualification / previous experience
- Moderate Internet experience
- Opening and closing of the branch
9
Skills For Branch Supervisor 80th & Yarrow Resume
- Maintain control of suspense and deferred items, prepare all write offs and charge offs, and perform all overdraft account maintenance
- Maintain custody of vaults, combinations, official checks, ATM cards and petty cash
- Advanced leadership abilities
- Stock processes / Inventory
- Oversee the daily operations of a Popular branch, ensuring strict adherence with all branch and BSA policies & procedures by all branch staff and ensuring branch is adequately staff
- Aid Branch Manager in instituting a genuine sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence and simplicity
- Ensure all branch staff is focused on digital channel adoption, proactively migrating transactions to ATM & mobile channels while increasing customer awareness, education and usage of online and mobile banking
- Serve as first line of escalation and issue resolution on a daily basis; escalate larger issues to Management
10
Skills For Branch Supervisor Ordnance Operations Resume
- Decision transaction approvals per empowerment matrix
- Manage all branch cash needs
- Ensure all branch staff adheres to uniform policy
- Monitor controllable expense accounts (e.g. – overtime)
- Responsible for operational procedures, such as: maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups and charge-offs: and overdraft account maintenance
- Ensure the branch's active involvement within the community and report all CRA related activities to appropriate unit
- Provide consistent feedback to all employees on performance, both against sales targets and adherence to Popular’s brand standards around consistently delivering a best in class customer experience
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