Freight Forwarder Resume Sample

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Thea Schuppe
862 Denis Drive,  New York, NY
+1 (555) 878 4050

Work Experience

Account Executive, Freight Forwarder
04/2016 - PRESENT
San Francisco, CA
  • Knowledge of multi-modal Export processes
  • A high level of customer service skills
  • Procedure and SOP writing skills
  • Proactive approach to understand pitfalls and service limitations
  • Result-oriented and driven to achieve goals and meet targets
  • Profitability and result-oriented and always looking for improvement in our business processes
  • Good Knowledge of In House Computer System
  • Knowledge of Customs Tariff and Procedures
Air Freight Forwarder
11/2009 - 11/2015
Chicago, IL
  • Flexibility to adapt to changing demands
  • Develop in-depth knowledge of all aspects of the role to ensure full ownership
  • Deal with all customer phone sales and/or customer queries
  • Proactive participation and adherence to the Company's QSHE (Quality, Safety, Health & Environ) system
  • Delivering excellence in quality and customer service every time
  • Promote KN positively with customers through high quality of work, excellent communication, pro-active approach and positive attitude
  • Proven experience and success in carrier or forwarder/logistics sales
  • Excellent interpersonal, teamwork and communication skills
  • Persuasive and positive, a can do, never say die attitude
Junior Freight Forwarder Export SEA M/F
12/2006 - 06/2009
Los Angeles, CA
  • Key Account Procedure Knowledge
  • Willingness to work flexible hours as the business requires
  • Experience in a busy Air freight forwarding department
  • Good Distribution Practice (GDP) certification
  • A hands-on approach with the ability to maintain priorities and deadlines
  • The ability to work on own initiative within a team environment
  • Keen Awareness to the Cost of Quality to an Organisation


Hollins University
2002 - 2006
Bachelor's Degree in Business

Professional Skills

  • Very strong communication skills (including both structured and effective Danish and English written and verbal communication)
  • Excellent negotiation, sales and analytical skills
  • Has 3-5 years of experience from freight forwarding, preferably from Crosstrade
  • Experience of air freight, preferably air export
  • Operate within companies QA system
  • Invoicing and job costing
  • Maintaining a humble and diplomatic dialog with the client, suppliers and vendors focusing on proactivity and efficiency

How to write Freight Forwarder Resume

Freight Forwarder role is responsible for english, travel, insurance, reporting, shipping, integration, training, finance, teamwork, strategy.
To write great resume for freight forwarder job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Freight Forwarder Resume

The section contact information is important in your freight forwarder resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Freight Forwarder Resume

The section work experience is an essential part of your freight forwarder resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous freight forwarder responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular freight forwarder position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Freight Forwarder resume experience can include:

  • Develop the teams skills and encourage cross pollination of specialist areas to ensure multi tasking
  • Meticulous thinker, communicator, proven sales and entrepreneur
  • Great understanding of DHL's transport business and the importance of communication & proactive reporting (desirable)
  • Full understanding of existing CFX system
  • Act as enabler ensuring that our Crosstrade flow works efficiently and tackle challenges with a “can-do” attitude
  • Strategic integration of account sub contraction via the "pooling" of national volumes

Education on a Freight Forwarder Resume

Make sure to make education a priority on your freight forwarder resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your freight forwarder experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Freight Forwarder Resume

When listing skills on your freight forwarder resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical freight forwarder skills:

  • Good understanding of Letter of credits and Insurance
  • Maintain excellent working relationships with all sites, key stakeholders, suppliers and customers
  • Good knowledge of export customs entries
  • Ensure all reports including internal and customer specific are completed within the deadline
  • Plan and perform daily operational activities mainly relating to import business
  • Administrative tasks such as invoicing, quotation, etc

List of Typical Skills For a Freight Forwarder Resume


Skills For Account Executive, Freight Forwarder Resume

  • Day to day management of transactional charging through internal and external business sales
  • Play an integral part of a central team ensuring all regional & national collective targets are met - both commercial & compliance
  • Follow strict and time sensitive SOP's/KPI's to ensure compliance
  • Assist Supervisor and line manager with customer development
  • Regular customer communication / meetings and business reviews
  • Month end department compliance
  • Resolve queries from customers and suppliers
  • Any other tasks as directed by their line manager

Skills For Air Freight Forwarder Resume

  • Proactive, driven, self-motivated and results orientated
  • Fluent written and spoken Cantonese, Mandarin and English
  • Handle daily contact with our customers and suppliers
  • Help develop a continuous development mindset in both the way we work and the way we do business
  • Customer visits with sales responsible

Skills For Freight Forwarder M/F Resume

  • Working closely with Commercial, Finance and Product to ensure a seamless collaboration across functions in order to provide the best possible customer experience and profitability
  • Act as first point of contact to many of our larger clients
  • Individual route margin management
  • Tactical entrepreneurial improvisation on a route by route basis for the Ad hoc and last minute request market
  • Working in collaboration with PCM roll out the Carrier Management Strategy programme - manage the 329 allocated hauliers (daily activity control through to corporate compliance)
  • Grow the external business via ad hoc requirements - working in collaboration with business development

Skills For Global Freight Forwarder Sales Account Manager Resume

  • Manage the contracted business All aspects of M & S, Envirosutions ad external contracts including review cycles, business renewals, issue resolution and organic business growth
  • P&L responsibility for the accounts including operational and commercial aspects of business performance
  • Management of all sub contraction from a number of accounts transferring to the CSD Key Accounts in Q2 2016
  • Identify area of maximum benefit across sectors and deploy resource into these areas whilst managing internal and external customers to ensure maximum benefit delivery and retention
  • Devise succession plan for each member of the team and within each regional sector
  • Coach, influence, lead and support the entrepreneurial skills of the individuals/teams and support these roles to engage in and convert the strategy to tangible profitable business

Skills For Freight Forwarder Export AIR M/F Resume

  • In depth understanding of the UK&I sub contract market and external business requirements
  • In depth understanding of the UK&I internal "loads offered" via CFX
  • Provide constructive, supportive feedback on training delivery
  • Extensive knowledge of SCE and its existing operations and growth plans
  • Extensive knowledge of computer processing

Skills For Junior Freight Forwarder Export SEA M/F Resume

  • Able to travel within UK&I
  • Knowledge of third party sub contract networks
  • Knowledge of internal accounts national sub contraction collection & delivery points

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