Forecasting Analyst Resume Sample

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Wendell Hudson
886 Orval Mission,  San Francisco,  CA
+1 (555) 677 2293

Work Experience

Senior Forecasting Analyst
05/2015 - PRESENT
Los Angeles, CA
  • Responsible and accountable for the short term forecasting and planning for the MBNA Phone Channel
  • Creates/works within models to predict customer contact volume, customer response behavior, and staffing needs to handle incoming contacts
  • Collects call driver information, analyzes data, and creates trends
  • Predicts customer response rates and cost analysis on strategies impacting Phone Channel specific to staffing requirements (overtime, additional staffing, etc.)
  • Understand the business, changes to the business, identify impacts/call drivers, and communicate upcoming risks and challenges
  • Make strong decisions with information available and have confidence in decisions
  • Communicate and gain buy-in at the Group Manager and Senior Manager level are a necessity
  • Understand, plan out and proactively organize recruitment needs, new hire classes and schedule distributions
Forecasting Analyst
07/2008 - 03/2015
Philadelphia, PA
  • Analysis of MI across all key metrics to understand how to improve accuracy of forecast, required FTE and intraday profiling
  • Liaise with other areas of the company and external sources to share best practice and implement where possible
  • Monitor assumptions and actual results against forecasted budget
  • Support the development and maintenance of a suite of departmental forecasting models for client liquidation and TDX revenue
  • Support the development and maintenance of portfolio performance measures for all UK Debt Recovery clients
  • Delivery of industry leading MI and support with forecasting updates to key internal stakeholders
  • Collaborate with sales, supply chain, and customers’ internal replenishment team to determine appropriate demand forecasting and inventory management strategies that support Lonza’s account team and the customers’ goals for productive inventory and service levels for customers’ entire product portfolio
  • Work closely with customer Replenishment Manager to provide periodic updates strategic KPI’s such as in-stocks, fill rate, MABD compliance, and forecast accuracy
Junior Reserving & Forecasting Analyst
05/2003 - 05/2008
Chicago, IL
  • Work with many support partners and business areas. Strong working relationships are critical to the success of the position
  • Inventory & Production Replenishment Analyst: inventory planning
  • Category Analyst: supplier agreements
  • S&OP Manager: consensus demand plan
  • Production of monthly/weekly/daily/intra-day forecasts to be translated into effective resource plans to ensure that we have the required FTE to meet customer demand
  • Provide recommendations on staffing requirements based on volumes, projects, shrinkage, service levels and available capacity to meet the business requirements
  • Maintain models used to forecast contact centre activities and requirements to assist the Forecasting and Scheduling Manager in long term business decisions


Bluffton University
1998 - 2003
Bachelor's Degree in Economics

Professional Skills

  • Strong analytical skills, with a strong working knowledge of MS Excel and power BI
  • Possession of excellent oral and written communication skills, including presenting complex concept to a broad audience in writing
  • Possession of excellent oral and written communication skills, including presenting complex concepts to a broad audience in writing
  • Experience working in a matrix environment; Experience working in a clinical research environment; Clinical or pharmaceutical/healthcare industry experience
  • Excellent organizational, interpersonal, and multi-tasking skills
  • Excellent computer skills including Excel, PowerPoint and database systems
  • Strong analytical mind and problem solving skills

How to write Forecasting Analyst Resume

Forecasting Analyst role is responsible for analytical, advanced, sql, interpersonal, database, microsoft, forecasting, excel, modeling, credit.
To write great resume for forecasting analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Forecasting Analyst Resume

The section contact information is important in your forecasting analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Forecasting Analyst Resume

The section work experience is an essential part of your forecasting analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous forecasting analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular forecasting analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Forecasting Analyst resume experience can include:

  • To use your experience of contact centre & back office planning and modelling to produce short term and long term forecasts from capacity planning to tactical intra-day forecasts; to be used as part of a ‘lock’ scheduling process to secure staffing commitments, and refine colleague schedules
  • Strong data management skills and experience working with large, complex databases in a research setting
  • Maintain forecasting, staff group and skilling information in Aspect to effectively support scheduling and WFM processes
  • Possess strong quantitative skills, including a thorough understanding of calculus, statistics and regression analysis
  • Experience working effectively without close supervision
  • Strong statistical, advanced PC, and spreadsheet computer skills required

Education on a Forecasting Analyst Resume

Make sure to make education a priority on your forecasting analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your forecasting analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Forecasting Analyst Resume

When listing skills on your forecasting analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical forecasting analyst skills:

  • Forecasting skills, specifically utilizing the programing language R and strong SQL knowledge
  • Very strong analytical, organizational, decision making and presentation skills
  • Proficiency in acquiring, organizing, cleansing and manipulating large amounts of data with advanced skills in Microsoft Excel, including VBA, and SQL
  • Demonstrated commitment to continuous learning; evidence of being a knowledge-seeker and bringing others along the journey
  • Demonstrated advanced capability with Microsoft Excel including VBA programming as well as database experience
  • Demonstrated experience extracting and segmenting data to facilitate analysis

List of Typical Experience For a Forecasting Analyst Resume


Experience For Senior Forecasting Analyst Resume

  • Proven experience in using skills for analyzing, modeling and reporting workforce performance
  • Excellent written and verbal communication skills, including explaining quantitative issues to
  • Strong interpersonal skills and ability to balance demands from several different organizations
  • Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests
  • Contributes long term resource requirement plans to enable operations to plan capacity needs effectively
  • Communicates effectively with all appropriate levels of Virgin Media the churn forecast status and any decisions required
  • Experience using, maintaining and updating input-output models
  • Demonstrated proficiency in advanced spreadsheet applications, database concepts and applications, and predictive modeling/forecasting

Experience For Demand Forecasting Analyst Resume

  • Experience working with multiple departments, including Sales
  • Relevant experience in sales analysis or merchandise buying/planning
  • Demonstrated proficiency with workforce management and planning software such as Aspect
  • Call Center experience with a concentration in workforce management analytics required
  • Good understanding of energy industry contracts, both standardized and structured
  • Manage and thrive in ambiguity with a strong sense of curiosity

Experience For Long Range Forecasting Analyst Resume

  • Validate assumptions used to drive the forecasts. Basic Qualifications
  • Effective communicator of financial data to financial and non-financial colleagues
  • Strong knowledge of Microsoft Office Applications; proficient in Excel
  • Experience in analytical positions (business analytics, statistical, forecasting/demand management, data science, etc.)
  • Experience in advanced Excel and/or another similar analytic tools such as Alteryx, Tableau or Qlikview
  • Ensure a strong controls and risk management focus
  • Develop the business plan to support plans and strategic initiatives/priorities
  • Coordinate to validate results vs. objectives
  • Experience with forecasting and staffing scenario modeling

Experience For Workforce Forecasting Analyst Resume

  • Relevant work experience in analytics and/or forecasting, capacity planning, or workforce management
  • Experience forecasting for multiple contact types and queues
  • Demonstrated natural curiosity to understand business performance and the “why” behind business results
  • One to three years of forecasting experience in a Contact Center
  • Experience in related life science industry forecasting processes
  • Strong knowledge of the collections (loss plan forecast) and outbound forecasting is an asset
  • Use of forecast planning tools a strong advantage

Experience For WW Capacity Forecasting Analyst Resume

  • A proven ability to create complex models and forecasts using multiple inputs over a range of timeframes and across a range of channels
  • Balance changing priorities and deadlines
  • Three years of analysis and/or strategy development experience
  • Demonstrate Virgin Values & Behaviours and proactively manage personal development in conjunction with your line manager
  • Being proactive in identifying adverse trends / emerging risks and convincing in delivering correction action plan recommendations
  • Choosing appropriate modeling techniques based on the situation, and continually improving modeling tools and processes
  • Contributing to the team by discussing approaches, distributing workload, and crosschecking results
  • Ensuring budgeting and forecasting processes are well documented with detailed procedures
  • Analyzing aerospace fleet state, reliability, and cost data, and identifying suspect or outlying data

Experience For Loss Forecasting Analyst Resume

  • Developing model based and trended marketing tactic forecasts
  • Partnering with the larger Finance team to ensure alignment with budget and forecast thinking
  • Forecasting and Planning – Identify and evaluate growth opportunities and long term strategic vision related to products at the Disneyland Resort
  • Explaining complex mathematical models in clear language and summarizing the most significant sources of uncertainty and risk
  • Interfacing with customers to compile business assumptions and influencing multiple groups to come to a consensus

Experience For Credit Risk Forecasting Analyst Resume

  • Documenting data sources and creating clear visibility from raw data to final analysis
  • Understanding of analytical forecasting models
  • Representing Asset Analytics & Insights on cross-functional teams
  • Supporting ad hoc projects
  • Planning and maintenance of activities
  • Attending management meetings to discuss planned vs actual activities
  • Developing a deep understanding of accounting underpinnings of asset loss
  • Leading capital and expense budget and forecast process

Experience For Global Liquidity Forecasting Analyst Resume

  • Triangulating data to determine appropriate path
  • Providing budget and forecast visibility to senior leadership
  • Working knowledge of state and national economic and employment data
  • Willing to be assigned in Makati
  • Working knowledge of Erlang C Formula

Experience For WFM Forecasting Analyst Resume

  • Accountable for building, maintaining and developing contact demand and impact models using detailed mathematical/statistical techniques and modelling outputs
  • Develop ways to measure forecasting accuracy and improve the existing forecasting process through innovation and forecasting optimization
  • With extensive backgroudn using Excel, eWFM tool and doing actual Forecasting and Capacity Planning
  • Be creative in building, maintaining, and improving forecasting models
  •  Supports end of enrollment forecasting, including cohort and capping information where appropriate
  • Develop time saving processes including automation of forecast models
  • Develop and maintain forecasting models using historical data, statistical analyses, and survey data
  • Provide process recommendations for changes to forecasting and planning approach
  • Model integration, including data source connectivity and reporting modules

Experience For Budgeting & Forecasting Analyst Resume

  • Develop deep understanding of Guest demographics, purchasing patterns, and behaviors to deliver insights
  • Own new products/services forecast intake and develop efficient ways of forecasting the contacts resulting from the same
  • Business problem definition and conceptual modeling with the business teams to create contact forecast using Statistics/Econometrics
  • Prepare forecasts and cap plans for operations groups: all processing and non-processing locations (contact centres and back office)
  • Work closely within the planning team to gather input, including. but not limited to: forecasts, trends, stakeholder/customer surveys
  • Collation and supply of data to enable accurate forecasting & planning

List of Typical Skills For a Forecasting Analyst Resume


Skills For Senior Forecasting Analyst Resume

  • Adaptable self-starter with excellent interpersonal skills and experience in stakeholder management
  • Strong customer service skills in providing information to all levels of the organization and customers
  • Strong project management skills. Ability to achieve tight timelines on complex deliverables
  • Effective verbal and written communication skills. Ability to clearly communicate methodology, findings of analysis, and recommendations
  • Strong analytical abilities and project management skills
  • With strong presentation skills and ability to calculate statistics
  • Proven forecasting, modeling, or analysis experience in case manager and call center model
  • Communicate effectively, including communicating complex data and analysis, to audiences with limited knowledge of research and statistical methods
  • Competencies –Strong Excel skill-set, including working with formulas, graphs, pivot tables, and preferably macros

Skills For Demand Forecasting Analyst Resume

  • Technically inclined and willing to learn new skills as needed for forecasting and decision automation
  • Quantitative analysis skills (Business forecasting and statistics)
  • Demonstrated experience working with SAS, Teradata, SQL, Tableau, and Business Objects
  • Use deep analytical skills and reports to support the sales, finance and operations teams, maximizing the amount of growth
  • Analytical and problem solving skills in a dynamic business environment required

Skills For Long Range Forecasting Analyst Resume

  • Experience in analytical fields with strong understanding in business strategies or risk management
  • Forecasting experience and substantial experience with statistical analysis, computer, and management information systems
  • Advanced Excel analysis skills coupled with great visuals that tell the business story
  • Written and oral communication skills to clearly present analytical findings across all levels of the organization
  • Four years’ experience in a contact center or equivalent combination of education and experience
  • Strong experience and aptitude to learn new tools (e.g. MicroStrategy, SQL, Alteryx) to manage/analyze data
  • R, SAS, SPSS, Matlab, or Python experience SQL and Excel experience
  • Advanced skills in SAS 9.x, EViews Gauss or other econometric software

Skills For Workforce Forecasting Analyst Resume

  • High level of systems skills including administration and report writing
  • A strong desire for continuous improvement with good attention to detail and the willingness to challenge and progress in an ever changing environment
  • Effectively communicate complex models to non-technical team members
  • Molding data, statistical forecasting, ad time series modeling experience
  • Programming experience with SQL, VBA, and one or more analytical tools (SAS, R, Matlab,etc)
  • Experience doing WFM Forecasting and Scheduling Processes using Aspect WFM
  • Experience utilizing and implementing forecasting methodologies and workforce planning software/applications
  • Combination of three to five years’ experience in Apparel Sales, Operational Planning, Forecasting, Operations, Distribution and/or Marketing

Skills For WW Capacity Forecasting Analyst Resume

  • Experience in forecasting, demand management, planning, scheduling or other supply chain focus is required
  • Substantial experience in Forecasting and planning and reporting
  • Experience in advanced Excel including pivot tables, macros, statistical functions, conditional formatting, solver, and/or advanced charting
  • Previous experience in forecasting or scoring methodologies or similar
  • A passion for understanding not just the “what” (numbers) but the “why” (the experiences we’re creating and how that translates to purchase behaviors)
  • Have strong confidence in work being produced, and comfortable with work being used for multi-million dollar decisions
  • Experience with crowdsourcing or forecasting tools, social media platforms, or software user outreach
  • Business modeling and/or sales forecasting experience with a Fortune 500 company, preferable in the Retail, Restaurant, or Food & Beverage industry

Skills For Loss Forecasting Analyst Resume

  • Experience as w WFM Capacity Planning and Scheduling Analyst
  • Tackle annual, quarterly and weekly sales forecasts for the region, creating a strong understanding of the regional markets
  • Experience in analytics, quantitative and/or business analysis in a marketing, planning, or finance function
  • Demonstrated forecasting abilities and understanding of business processes
  • Responsible for creating baseline forecast and maintain consolidated forecast in the demand planning too
  • Previous experience in portfolio management or stress testing
  • Thoroughly documents assumptions, methodology, validation and testing for peer reviews and supports Governance, Risk and/or process work
  • Able to demonstrate and apply superior analytical ability in performing economic and statistical computations

Skills For Credit Risk Forecasting Analyst Resume

  • Strong analytical capabilities and relevant technical expertise (SQL, R, Excel modeling)
  • Experience in inventory and production analysis in a publishing or retail environment
  • Self-starter using own initiative but also a strong team player
  • Previous experience of working in a contact center environment (desired)
  • Forecasting experience

Skills For Global Liquidity Forecasting Analyst Resume

  • Demonstrated ability to perform statistical analysis, including regression and multivariate solutions
  • Experience with database and reporting tools such as SQL Server & SSRS (desired)
  • Experience with forecasting and statistical software packages (desired)
  • Experience in interfacing with senior level clients
  • Experience with working in multiple IC agencies
  • Experience in planning and/or analysis to drive business results
  • Experience working with spreadsheet, presentation and other data management tools
  • Good understanding of clinical trial processes and analytical techniques
  • Demonstrated proficiency in standard Microsoft Office tools (including Outlook and SharePoint)

Skills For WFM Forecasting Analyst Resume

  • Ensure skill alignment is correct with training courses, sites and the hire plans
  • Forecasting experience required
  • Experience working with WFM software. (Aspect, NICE, Verint, etc.)
  • Previous experience working with telephony software
  • Execute forecasting projects and build consolidated business models across all lines of business
  • Experience of data integration tools - with preference to SAS or Business Objects
  • JMP or JMP Pro and JSL scripting experience
  • Telecom or subscription-based industry experience
  • Experience with experimental design and causal relationship analysis

Skills For Budgeting & Forecasting Analyst Resume

  • Experience within front office (e.g., contact centers), middle office and back office
  • Education and Work Experience: 3 or more years post graduate
  • Financial/equity research experience
  • SQL and/or SAS experience
  • Self starter. Proven ability to deliver results with limited supervision
  • Strong time management with an ability and flexibility to work to deadlines

List of Typical Responsibilities For a Forecasting Analyst Resume


Responsibilities For Senior Forecasting Analyst Resume

  • Skilled at working productively within a large organization
  • Thoroughly validate and document internal and externally produced models
  • Taking a key role in creating accurate and timely department reporting
  • Creating measures to ensure accuracy in the asset loss budgeting and forecasting processes
  • Leading cross divisional projects to improve and simplify the collaborative planning process

Responsibilities For Demand Forecasting Analyst Resume

  • Use and maintain the Demand Planning software (SAP) as the primary forecasting system tool
  • Contribute to the operations team and company culture through peer collaboration, training, coaching and more
  • Familiarity with corporate data systems including customer contact, membership, pricing, provider data systems, print and mail and telecom
  • Provide analysis to help develop Sales, Product Development and Purchasing plans to meet the divisions’ strategic and financial objectives
  • Detailed knowledge of the businesses’ main contact driving activities and processes

Responsibilities For Long Range Forecasting Analyst Resume

  • Promotional forecasts based on customer’s purchasing strategy and ad plans
  • Create Walt Disney World admissions revenue long-term monthly forecasts and annual operating plan
  • Maintain and improve predictive forecasting models
  • Analyze large data sets by leveraging SQL, SAS, and Business Objects
  • Familiarity with a variety of data modeling methods
  • Assist in building campaign strategy and analyses to help Sales team perform at a high level
  • Use internal databases and Tableau reporting to provide constructive product insight

Responsibilities For Workforce Forecasting Analyst Resume

  • Prepare regular and ad hoc reporting as required.
  • Able to work through difficult problems using available data and logical assumptions
  • Develop forecasting models that captures the dynamics of Amazon Logistics and various last mile logistics services/products
  • Address forecast variances on a day to day basis and revise forecasting guidance based on the changes in input parameters
  • Own forecasting of key Sales and Business Operations drivers for Model 3
  • Incredible work ethic - willing to go way above and beyond
  • Integrate with regional macroeconomic forecasting entities and cities, to ensure consistent expectations and assumptions as appropriate

Responsibilities For WW Capacity Forecasting Analyst Resume

  • Analyses the impact of variations from normal weather for use in analyzing variances in actual financial results vs. plan and last year
  • Assists department staff in the development and execution of economic forecasting efforts
  • Analyzes physician incentive compensation to ensure accuracy of contractual payments. Assists with new compensation modeling. (20%)
  • EWorkforce Management or Verint WFO. Also to include knowledge with financial systems such as PeopleSoft and Hyperion Planning
  •  Prepares and leads target setting process among countries selected to participate in a clinical trial
  •  Creates country level accrual plans which roll up to study level accrual plan, identifying planned interim milestones and enrollment closure dates
  • Analyze business trends and KPI drivers to influence forecast direction
  • Provide objective and analytical insights on strategic initiatives, competitive/industry factors, and performance drivers

Responsibilities For Loss Forecasting Analyst Resume

  • In depth knowledge of Customer Service & Risk Operations processes
  • Advanced Excel ability together with the ability to utilise Workforce Management tools (IEX)
  • Knowledge of contact centre policy and procedures as well as bank wide policies
  • Carry out long term forecast planning for all skills within PI across all related channels of voice, email and instant messaging, to ensure adequate presence of skilled resources to meet customer demand
  • Work with strategic planning to include all the necessary and accurate inputs into the forecasts
  • Assess patterns and history to identify trends and events and ensure accuracy of forecasts and schedules
  • Track attrition and flow-through and understand analytics

Responsibilities For Credit Risk Forecasting Analyst Resume

  • Carry out hypothetical scenarios to support business targets and outcomes
  • Contribute to the routine production, dissemination, and analysis of various risk metrics
  • General contribution to quantitative understanding within the group and the company,including giving talks and occasional whitepapers explaining relevant topics
  • Work as part of a team and independently with multiple projects under tight deadline
  • Analyze model results to identify and recommend improvement opportunities
  • As an analyst/forecaster, contribute to established current to long-range (2030) economic and industry forecasting processes, which drive strategic planning & decision-making activities for Toyota in North America. Selected areas of involvement would include
  • Utilize data visualization techniques to identify, evaluate, and communicate business trends and key metrics

Responsibilities For Global Liquidity Forecasting Analyst Resume

  • The Forecasting Analyst leads the demand forecasts (operational/sales forecasts) at multiple levels of aggregation for multiple time horizons as part of the demand planning function. MAPE/BIAS part of monthly process- report KPI’s
  • Independently develop processes and deliverables from general direct
  • Forecast audience sizes, budgets, and campaign performance for Conversant Direct Sales team
  • Stay informed on client developments: news, opportunities, risks
  • Develops & executes unconstrained sales forecast data for Drug Products or API by incorporating the demand plan, historical sales data, and in collaboration with sales account managers to include relevant customer inputs, market intelligence, account manager feedback and call reports
  • Create /evolve and maintain documentation and standard operating procedures for forecasting processes and systems
  • Assemble, analyze and present all data pertinent to creating the unconstrained sales forecast (historical sales, market trends, seasonality, promotions) to Sales leadership and Supply Chain
  • Establish and utilize best methods (statistical models and software tools where applicable) in creating forecasts

Responsibilities For WFM Forecasting Analyst Resume

  • Collaborate with Sales to incorporate near and long–term product, customer and market intelligence into the forecast
  • Prepare, report, and communicate forecasts to the VP of Sales
  • Publish the unconstrained sales forecast to the Supply Chain Team
  • Travel as needed, up to 5% of the time, to assigned regions/markets, and/or to India
  • Utilizes years of forecasting and predictive modeling experience to assist in the development of the demand forecast for the sales and operations planning (S&OP) process-in particular by using statistical analysis to identify the key metrics to help bridge the gap between plan and forecast
  • Employs enterprise thinking to deploy forecasting across different businesses and markets

Responsibilities For Budgeting & Forecasting Analyst Resume

  • Assists in the adaptation and use of the Microsoft BI stack (primarily Power BI; however, could include information delivered via PowerPivot, DAX queries, and other vehicles)
  • Develops daily/weekly summaries, details, dashboard reports and management summaries, both reoccurring and ad-hoc, which present data findings in a professional, concise and readable format appropriate for content and audience
  • Advanced analytical skills and problem solving skills coupled with the ability to shift priorities as needed while still producing accurate and precise work especially by detecting and resolving discrepancies
  • Mastery of Microsoft Excel is required (including but not limited to: advanced formulas, nested statements, trend analysis, advanced charting, data manipulation centered on date and time data, and PowerPivot)
  • Effective communication between departments to ensure future strategic and operational impacts are reviewed and updated
  • BS/BA required or equivalent work experience or equivalent combination
  • Working knowledge of MS Office (including Outlook, PowerPoint, Visio, & Word)
  • Forecasting of call arrival patterns within the contact center

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