Export Agent Resume Sample
Jovanny Shields
2844 Miguel Plaza,
Los Angeles,
CA
+1 (555) 440 5696
Work Experience
Senior Export Agent
01/2018
-
PRESENT
Los Angeles, CA
- Meet compliance at all times with internal and external regulations in accordance with government regulations
- Meet KPI standards in accordance with the Company’s procedure
- Overseas communications, timely responses to emails and requests (internal and
- Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
- Maintains excellent relationships with suppliers
- Meet KPI standards in accordance with the Company’s procedures
- Communicate effectively with customers, vendors, other Expeditors offices worldwide, and
Ocean Export Agent
12/2013
-
07/2017
Dallas, TX
- Meet metric standards in accordance with the Company’s procedure
- Track and trace, and reporting
- Use workflows on a daily basis
- Ensure arrival notices are communicated overseas and to customers
- Contribute to maintaining excellent relationships with suppliers (ocean carriers, trucking companies, etc.)
- Maintain compliance with internal and external regulations in accordance with government regulations
- Ensure all customers' standard operating procedures are in place, updated and utilized
Export Agent
06/2009
-
06/2013
New York, NY
- Prepare various documents for international transportation
- Coordinate and negotiate rates with our contracted vendors in procuring space and services
- Interact with our customers in arranging their international export shipments, meeting customer
- Responsible for customer service and follow-up on shipment status in the Export area,identifiesincidents, and ensures resolution of incidents to meet and exceed customer expectations
- Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
- Prepares export documentation, including entry into Logis Air, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
- Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
- Track and Trace shipments, with focus on those south bound
- Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
Education
Fairleigh Dickinson University - Metropolitan Campus
2003 - 2008
School's Degree in Communication
Professional Skills
- Effective communication skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly, effectively and concisely to obtain positive results
- Good computer skills, 10 key skills and at least 40 wpm
- Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly andconcisely both verbally and in writing
- Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate
- Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
- Amazing follow-up, and customer service skills
How to write Export Agent Resume
Export Agent role is responsible for computer, typing, interpersonal, microsoft, training, credit, security, shipping, reporting, research.
To write great resume for export agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Export Agent Resume
The section contact information is important in your export agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Export Agent Resume
The section work experience is an essential part of your export agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous export agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular export agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Export Agent resume experience can include:
- Communicating effectively in order to solve intermediate level problems and assisting with basic research
- Prior work experience in logistics/freight forwarding industry is required
- 6 months to 1 year related logistics/ customer service experience and/or training; or equivalent combination of education and experience
- Exceptional communication skills (verbal, written, and presentations)
- Manage email and all communication effectively and within Expeditors communication policies
- Effectively utilize DHL systems to
Education on an Export Agent Resume
Make sure to make education a priority on your export agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your export agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Export Agent Resume
When listing skills on your export agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical export agent skills:
- Good computer and typing skills
- Pro-active,strong organizational skills
- Good Microsoft Office and computer skills
- Typing skills and computer literacy
- Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling and delivery processes
- Prior work experience in logistics/freight forwarding and perishables industry
List of Typical Experience For an Export Agent Resume
1
Experience For Ocean Export Agent Resume
- Intermediate experience using Windows operating system and Microsoft software applications including Word, Excel, and Outlook is required
- Complying with corporate requirements on carrier performance
- Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
- Communicates with origin and destination locations regarding shipment status and special handling and delivery processes
- Contact trucking company and driver
- Review standard operating procedures to ensure compliance, TSA
- Comprehensive knowledge of air export operations including LifeSciences shipments / requirements
- Self-development - 52 hours of required training
2
Experience For Air Export Agent Resume
- Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer
- Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG
- Promote compliance in diligently following all company policies and regulations and
- Index, load, and view documents into EDM imaging environment
- Handle shipments from A - Z
- Communicate effectively and timely with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and in person
- Meet key performance indicators in support of department, branch, product, and company goals
- Desire to understand overall department process flow and constantly seek opportunities for improved
3
Experience For Air Export Agent CLS Resume
- Monitor and manage shipments until completion. Keep customers/Branch appraised to the export/import/and domestic details of transactions in accordance with SOP’s.(work order sheet, commercial invoice, and any certificate)
- Ensure accuracy and completeness of documentation (on-hand labels, air waybill, billing invoice, commercial invoice. certificate of origin)
- Shipper's & consignee's name and address, Destination of airport code and geographically location, Name of commodity, Airlines name and drop off location, Flight schedule
- Use Electronic Work Flow for prioritization of shipment processing
- Deliver accurate and timely data entry into our operational system
- Send arrival notices to overseas offices and customers
- Answer status questions from out international offices and clients by phone and email
- Manages temperature controlled ULDs
- Provides freight documents in compliance with IATA PCR
4
Experience For Air / Ocean Export Agent Resume
- Monitors and controls outbound cold chain process (e.g., communicate flight delays, re-icing of containers, 2nd level escalation point for central monitoring team)
- Writes and creates CSOPs via LifeTrack
- Handles operationally escalated Level 2 issues (i.e. storage issue, dry ice run out, etc.) by being contacted by global LifeConEx service centers (i.e. Mumbai) and updating LifeTrack regarding resolution actions
- Maintains excellent relationships with suppliers and customers
- Good communication in English and Vietnamese
- Use Tree View on daily basis
- Assist with bookings and dispatch
- File US Export Declarations and comply with all US regulations in regards to exports
- Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
5
Experience For Warehouse Air Export Agent Resume
- Responsible for timely completion of export documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
- Prepare house and master bills of lading
- Keep communication open with customer and overseas offices in regards to shipment movement
- Meet all Key Performance Indicators (KPI’s) assigned for operations and customer service
- Update event codes as required
- Receive and process Ocean Export cargo
- Handle pickup calls and set-up files
- Double check work to minimize and avoid all errors
- Set goals and meet with operations lead/supervisor/manager to discuss progress
6
Experience For Senior Export Agent Resume
- Prepares, controls and distributes all required Export documents to counterparts (carrier, customer, consignee, supplier, etc.) complying with regulations and internal procedures
- Supports Customer Service in the indicate and exception management resolution
- Interacts with Customers, arranges their bookings, handles their inquiries, provides corrective action as needed and work with ocean Product, Gateway, RTCC and Global Service Centers, where applicable
- Extensive knowledge of OFR Export Operations and customer service
- Prepare, handle, analyze, verify, and process documentation in compliance with domestic and international regulations, customer requirements, and Expeditors policies
- Forklift certification to be completed within the first month
- Use Global Ocean Export Monitor on a daily basis
- Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures
7
Experience For Export Agent Resume
- Build relationships with all customers, other offices, overseas agents and service providers
- Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
- Take booking requests, ensure bookings are made at current and accurate rates, consolidate shipments and follow local policies concerning the routing of shipments in the most cost effective and time efficient route
- Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing export documentation (power of attorney, commercial invoice, packing list, export licenses, routed transaction letters, etc.)
- Assist with the drafting of Standard Operating Procedures (SOP). Upon management approval of SOPs, ensure that each specific account SOP is in place and followed
- Proactively notify customers of any delays regarding export of their cargo. Report customer complaints and escalate shipping problems to management and participate in problem resolution
- Provide support in ensuring compliance with all export shipments within the Branch – implement regulatory compliance procedures as established by the regional compliance team; monitor Export Agent(s) shipment activities to ensure full compliance, when necessary
- Using a multi-line to provide excellent customer support
- Dangerous goods or other export regulatory certification is required
8
Experience For Ocean Export Agent Resume
- Providing in-bound telephone customer support in a call center/general office environment and determining the nature of the call or inquiry
- Provide training to Export Agent(s) on up to date knowledge of State, Treasury and Commerce Department regulations as they relate to export shipments
- Support other assignments and projects as needed
- Processes all requests for extensions, expiration, cancellation and all government entries
- Applies for Import/Export Permits and Certificates of Eligibility
- Provides information to and communication with department of foreign affairs
- Responsible for generation of invoices on a daily basis
- Adere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
- Maintaining ongoing relationships, providing support, resolving problems for customers, opening supply requests for customers and centers, and preparing monthly reports
9
Experience For Air Export Agent Resume
- Timely communication with origins and consignees and / or other UPS offices regarding any issues affecting the shipments
- Retrieve invoices from printers
- Sort & distribute invoices
- Utilize Microsoft PowerPoint to open and review slides presented
- Utilize Microsoft Word to create a basic document, edit documents, and proof documents to make them more accurate
10
Experience For Air Export Agent CLS Resume
- Utilize Mircosoft iShare to open and navigate documents
- Efficiently complete job functions in Alliance including shipment processing, updating of data elements, perform queries, resolve validations, shipment tracing, and navigation between screens
- Update profile and navigate pages on COIN
- Assignments require minimal knowledge of
- DHL’s import manual’s best practices
- Port of Entry (Bonded vs. First Port)
- Collaborate with coworkers, international C.H. Robinson offices, and third-party agents to ensure efficiency, excellent customer service, and continued customer relationship development
- Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc
List of Typical Skills For an Export Agent Resume
1
Skills For Ocean Export Agent Resume
- Proven experience of air, sea and road transport
- 6 months - 1 year related experience and or trainign or quivalent combination of education and experience
- Computer skills (MS Word, Excel, Outlook)
- Organizational skills well suited to work with a customer who runs a high-volume and detailed-oriented business
- Computer skills (PC, word processor, spreadsheet, email, Internet)
- Prior work experience in logistics/freight forwarding industry NOT required
- Basic to intermediate experience using Windows operating system and Microsoft software applications is required
- Assist in maintaining a strong forwarding-based client base
- A good understanding of Expeditors’ Products and Services
2
Skills For Air Export Agent Resume
- 6 months to 1 year of related experience/ or training; or equivalent
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Assumes responsibility for good working practices, safety, and security for customer shipments and staff
- Understand rating, make bookings and be able to determine costs. Both consolidation and direct cargo
- Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures
- Ocean Export Experience REQUIRED
- Strong proficiency in Microsoft Office, particularly Excel, Word and Outlook
- Training and Personnel Development Program
- Being part of a professional, enthusiastic team in an open and international environment
3
Skills For Air Export Agent CLS Resume
- Verifying document and system details against received cargo
- Notifying customers both internal and external of problems and/or delays
- Warehouse receiving, labeling, measuring, weighing, and sorting
- Knowledge of air space configurations; special loading constraints; certificate for handling hazardous materials. Reading of international and domestic OAG
- Ensure current buying/selling rates are set up for all export shipments handled by the Branch before making necessary bookings
- Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; reading of international and domestic OAG
- Responsible for working with internal departments (Air Export Gateway, Warehouse and Trucking) as well as external partners (Airlines, FDA and Customs)
- Communicate with carriers, origin and destination location agents regarding shipment status, special handling and delivery processes
- Interact with our customers in arranging their Ocean Export shipments, meeting customer
4
Skills For Air / Ocean Export Agent Resume
- Complete all LATAM training so that there are no file processing limitations
- Problem solving / Trouble shooting
- Interact with our customers in arranging their international shipments, meeting customer services standards
- Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes
- Well organised and is able to deal with heavy workloads would enjoy this fulfilling role
5
Skills For Warehouse Air Export Agent Resume
- Positive and willing to help attitude
- Expeditors training and company policies
- Document Recognition: Master/House Bill, Commercial Invoice, Packing List, Arrival Notice, etc
- Understand and manage financial details of shipments for proper billing of customers
- Provide support (reporting, documentation, etc.) to internal and external customers (Sales Executives and Account Managers)
- Confirm payment responsibility (depending on terms) and audit credit status if needed
- Support on cargo movement/pricing
- Freight Forwarding
6
Skills For Senior Export Agent Resume
- Positive, willing to help attitude
- Personalized development plan with a range of training possibilities
- Process accurate and timely client and vendor billing
- Follow all customer standard operating procedures in place and updated in the DLSOPs
- Organizes shipment recovery from airline and delivery to customer (e.g., temperature controlled vehicle booking)
7
Skills For Export Agent Resume
- Coordinates dry ice ordering and pick-up; dry ice calculations
- Instructs warehouse about handling procedures of the respective shipments, ensure CSOPs and internal SOPs/WIs are followed
- Monitors, records, analyzes, and reports on all air export / Life Sciences activities and provides results and recommendations relating to these services
- Prepares export documentation, including entry into computer operations program, in accordance to country requirements
- Compliant filing of AES (automated export system) with US customs
- Understand US Customs Export requirements and ensure all file processing meets these requirements
8
Skills For Ocean Export Agent Resume
- Complete all required CECS training
- Work with Night Operations team to ensure trucking requirements are met and all cartage transfers are completed
- Assist in branch warehouse operations as needed (Loading Containers, Pallet Jack, Forklift, Label Cargo)
- Ensure documents are timely sent and shipping notices communicated to overseas and customers
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Basic knowledge of U.S. Export Regulations/ECCN's
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity,Pride, Resolute, Sense of Humor, and Visionary
9
Skills For Air Export Agent Resume
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
- To establish and maintain effective and long term working relationships with distributors, agents, customers and to provide prompt and efficient response to all inquiries
- To ensure effective communication with Customer Service, Supply Chain, Logistics, Sales and Finance teams
- To proactively manage order requirements, anticipating and resolving potential issues
- To process customer inquiries, orders, change requests and payments accurately and efficiently as per company working procedures
10
Skills For Air Export Agent CLS Resume
- To manage customer specific documentation (e.g. Certificate of Origin, Certificate of Health, Certificate of Analysis, etc.) for relevant destinations
- To liaise with Supply Chain, Logistics and the Sales teams staff to ensure that customer requirements are fulfilled
- Fluent in English, Foreign Languages useful for international communication
- Expeditors services, systems and procedures
- Full awareness of DHL systems (EmailTopia, Alliance, Datacap, EDM)
List of Typical Responsibilities For an Export Agent Resume
1
Responsibilities For Ocean Export Agent Resume
- Present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face
- Weekend Operation/rotating schedule
- Air Export
- Air/Ocean Export Lead Agent, Supervisor and Manager
- Ocean Export Lead Agent, Supervisor and Manager
2
Responsibilities For Air Export Agent Resume
- Growth possibilities (national, regional and/or global)
- Comfortable on the phone
- Well organized, and work well under pressure
- Limited impact at the job or department level
- Errors can be easily and quickly detected within immediate work unit and would result in only minor disruption or expense to correct
- A high level of energy and a "can-do" positive attitude
- Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; certificate for handling hazardous materials. Reading of international and domestic OAG
3
Responsibilities For Air Export Agent CLS Resume
- Utilize Windows operating system and Microsoft software applications including Word, Excel, and Outlook 365, etc. to produce reports and communicate effectively with internal and external customers
- Knowledge of air configurations; air container loads; special loading constraints; certificate for handling hazardous materials. Knowledge of international and domestic OAG processes
- Coordinate and ensure timely bookings with airline on customer behalf
- Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
- Follow up with airline to keep track of departure information and updates
4
Responsibilities For Air / Ocean Export Agent Resume
- Meet all KPI’s assigned and audited by the Control Tower
- Work as a team on department issues
- Involved in preparation and/or attendance in customer business reviews
- Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
- Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc
- IATA certification (Desired)
- Offer support to
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