Cargo Agent Resume Sample

21 votes
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Dee O'Conner
3669 Dayne Rest,  Phoenix, AZ
+1 (555) 891 9392

Work Experience

Senior Cargo Agent Dfw
10/2016 - PRESENT
Dallas, TX
  • Investigates, problem solves, and answers customer’s questions and provides exceptional customer service
  • Performing common mathematical computations
  • Effectively communicating with internal and external customers
  • Possessing knowledge of common safety practices and familiarity with the appropriate protective equipment required for a specific task
  • Updating all applicable federal and local regulations, as needed
  • Maintaining applicable records in accordance with retention schedule
  • Tracking and tracing incoming/outgoing general cargo shipments and inbound/outbound personal property shipments
  • Knowledge of cargo and selling techniques
  • Operate in a highly competitive demanding environment
Cargo Ramp Agent
05/2010 - 09/2016
Detroit, MI
  • Identifies and suggest continuous improvement possibilities in our way of working
  • Teamwork minded and able to work with peers
  • Training starts on January 8th, 2018
  • Comply with all Company procedures, as outlined in manuals, bulletins, and memos
  • Follow Company, local and government safety and security policies and procedures
  • Communicate with Station Supervisor and HDQ Global Control Center on any issues or irregularities that affect the operation
  • Work to ensure all customers, vendors, and government authorities are aware of aircraft arrival and departure times at the assigned station
Qr-junior Cargo Reservations Agent
09/2007 - 02/2010
Phoenix, AZ
  • Willing to work shifts during weekends
  • Daily tracking of global priorities 1-3 customers within the geographical scope, anticipate to challenges, manage stakeholders, correct TP deviation and communicate with stakeholders
  • Performance and root cause analysis on key Service delivery measurements (LOPFI, DP1, N2D) supporting finance business partner
  • Delivery of Service delivery targets (LOPFI, DP1, N2D)
  • Focal for weekly engagement and discussion calls with key segments Automotive, Electronics, Chilled reefers
  • Entry point for discussion with Reefer Specialist on Reefer care lists or special geographical campaigns
  • Entry point for Special Cargoes (OOG / IMO) contingencies and follow/up


Kaplan University - Cedar Falls Campus
2002 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong customer service skills, communication and computer skills
  • Team player with organisational skills
  • Experience from the shipping business
  • Six months previous experience in a warehouse
  • Previous Forklift/Pallet Jack Experience
  • Communicate effectively at all levels in both written and spoken English and German
  • Opportunity to Gain Airline Experience

How to write Cargo Agent Resume

Cargo Agent role is responsible for security, training, finance, government, messaging, health, transportation, compliance, logistics, analysis.
To write great resume for cargo agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cargo Agent Resume

The section contact information is important in your cargo agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cargo Agent Resume

The section work experience is an essential part of your cargo agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cargo agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cargo agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Cargo Agent resume experience can include:

  • Dangerous Goods Handling
  • Knowledge of Dangerous Goods regulations
  • Carry out Dangerous Goods checks and adhere to IATA and carrier regulations
  • Capable of performing physical demands of standard warehouse tasks such as lifting, standing / walking for extended periods, and repetitive movements
  • Supervise the vendor’s loading/unloading personnel
  • The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment

Education on a Cargo Agent Resume

Make sure to make education a priority on your cargo agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cargo agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cargo Agent Resume

When listing skills on your cargo agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical cargo agent skills:

  • Plan and prioritise effectively imperative
  • Liaise effectively with carrier and other handling agents
  • Communicate effectively and clearly, in writing and verbally, both in one on one and group situations
  • Liaise effectively with warehouse staff on build and break requirements
  • Work effectively & efficiently to tight & flexible deadlines essential
  • Ensure all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the parking location

List of Typical Skills For a Cargo Agent Resume


Skills For Cargo Ramp Agent Resume

  • Process transhipments including obtaining onward bookings and security clearance
  • Adopt a proactive work ethic, planning ahead to anticipate and prevent handling issues
  • Competent use of a computer, scanning equipment for timely / accurate communication and data entry
  • Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner
  • On-the-job Training for Most Positions
  • Cargo Special Load Handling
  • Process import and export flights including issuance of NOTOC of required pre-advices
  • Fully comply with all Company Regulations including Security and Health and Safety
  • Coordinate with customers to ensure proper and timely load planning

Skills For Cargo Telesales Agent Resume

  • Ensures departing flight crew receives all applicable Ground Operations documentation in a timely manner
  • Ensure that the station aircraft marshalling plan is followed, as required
  • Read, write legibly, count accurately, and do simple math
  • Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies
  • Receive and process cargo telephone reservations in a prompt, accurate and efficient manner; resolving any customer queries
  • Provide support in cargo commercial activities as required

Skills For Cargo Booking Agent Resume

  • Knowledge of Weight & Balance procedures
  • Basic proficiency in Microsoft Office Suite, Outlook, Excel, and Word
  • Pass a NACI (National Agency Check with Inquiries) for GATES access
  • Complete and pass the Technical Transportation of Hazardous Material Course upon arrival
  • Read, write, and comprehend written and verbal instructions in English
  • Successfully pass a preemployment background check and post offer drug screen and physical/ medical clearance
  • Adequate knowledge of warehouse data system
  • Lift or move heavy products (25lbs-50lbs)
  • Educated to GCE ‘O’ Level standard or equivalent

Skills For Agent of Cargo Service Resume

  • Knowledge of SITA-based computerized reservations system advantageous
  • Aviation – a Dynamic Occupation
  • Competitive Salaries and Benefits
  • Introductory to Civil Aviation
  • Cargo Product Knowledge & Documentation
  • Basic Airline Security Course

Skills For Qr-cargo Reservations Agent Resume

  • Human Factors for Airport Operations
  • Cool Chain dnata Cargo
  • Ensure the accurate processing of documentation in all areas in accordance with operational procedures, handling briefs, and Customers’ Service Level Agreements, including special handling e.g. HUM, DGR, VUN, VAL, Radioactive material
  • Perform all aspects of the day-to-day clerical operation and achieve a high level of service and productivity
  • Liaise with clerical Supervisors to ensure fully informed
  • Deliver a high quality customer service to all internal and external customers
  • Manage irregularities via Hermes Service Management and Service Recovery

Skills For Senior Cargo Agent Dfw Resume

  • Ensure all irregularities are reported via IRP messages where required
  • Liaise with customers face-to-face or via telephone, fax and e mail
  • Ensure that all required preload checks are accomplished in order to ensure cargo, ULD integrity and compliance
  • Coordinate and supervise all cargo- related functions associated with handling the flight, which includes inspection of ULD’s, checking the weights randomly or on site inspection of pallets being weighed prior to being loaded onto Company aircraft
  • Conduct a thorough HAZMAT check of cargo
  • Send and receive aircraft movement and load messages to and from up line and down line stations via email, fax or any other means required to notify all concerned
  • Replace and/or revises aircraft manuals, as required

Skills For Qr-cargo Sales Agent Resume

  • Conduct FOD and safety inspections, as required
  • Identify potential problems as they develop and works with the Station Supervisor to reach resolutions
  • Completes and/or maintains company reports, messages, files, logs and forms and ensures that necessary paperwork is completed
  • Work at any time, any day, as operational needs require
  • Computer literacy, the ability to not only run basic email and word processing programs, but is able to learn and operate proficiently Company and industry programs

Skills For Qr-senior Cargo Agent Resume

  • Warehouse Safety Equipment
  • Ramp Safety induction
  • Year 12 Certificate

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