Exchange Engineer Resume Sample
Hettie Casper
909 Parisian Lodge,
Philadelphia,
PA
+1 (555) 977 4471
Work Experience
Senior Exchange Engineer
09/2015
-
PRESENT
Houston, TX
- Design, build and implementation of Exchange Messaging solutions that integrate with O365. On Premises (Exchange 2010/2013) and Office 365 Dedicated (Exchange 2013)
- Experience with Exchange 2010, Exchange 2016, and integration with Active Directory. Understanding of DAGs, CAS, Public Folder management, Archive Mail and Unified Messaging; Understanding of Microsoft PowerShell, Windows Server 2008 and 2012
- Performs user mailbox creation/ deletion/ modification
- Monitors and resolves mail flow inbound and outbound issues
- Expertise in Outlook Client 2010/2013 troubleshooting
- Strong experience in large multi-domain, multi-forest Active Directory environments with over 10,000 users
- Expert level knowledge in Active Directory 2008 RE and 2012 R2
- Understanding of Active Directory security and best practices for SOX and PCI security
Exchange Engineer
07/2011
-
05/2015
Phoenix, AZ
- Knowledge of deployment and execution strategies
- Working knowledge of Microsoft Windows Server systems (server 2003, 2008, 2008R2, 2012)
- Excellent skillset with MS Excel, Word and SharePoint
- Working knowledge of Trend Antivirus Deep Security, file and print, WSUS, VMware, Citrix/Xenapp, GPO, DELL/HP/IBM/Cisco x86 hardware and other current technologies
- Be on call 24x7 and have a flexible work schedule
- Experience in designing and developing messaging services
- Excellent knowledge of Microsoft Exchange (2010+) and associated products
- Experience with Windows Server 2008 including configuration, security and resilience aspects
- Understanding of Active Directory / LDAP
Microsoft Exchange Engineer
08/2007
-
03/2011
Los Angeles, CA
- Familiarity with Windows Powershell, Perl / Shell scripting, Windows package development
- Work independently and as part of a collaborative, virtual team
- Investigate issues with applications, servers, and storage
- Determines system specifications; input/output processes; and working parameters for hardare/software compatibility
- Document and support customer’s production architectures for Lync, including sub-components for features such as Edge Services, Archiving, Federation. Architectures could include front-end protocol diagrams in conjunction with networking, basic server footprint diagrams, and multiple datacenter Disaster Recovery diagrams
- Experience with maintaining and troubleshooting Exchange 2016/2013/2010 servers in a mid size/multisite environment
- Experience with Load Balancing, Authentication and 3rd Party Identity Services
- Oversee operations of Converged Infrastructure (CI)
- Provide direction and advice pertaining to design and configuration of CI
Education
Heidelberg University
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Strong Windows PowerShell scripting skills and proven automation deployments
- Experience desired with a proven skill-set and enterprise experience across various Microsoft and related technologies
- Very strong mentoring, coaching and presentation skills
- Demonstrated project management skills combined with being a self-starter
- Proven experience in a troubleshooting or problem solving environment
- Experience with one or more of the following required: Security, Compliance, Automation, or enriching the Customer Experience
- Strong Power Shell Scripting experience
How to write Exchange Engineer Resume
Exchange Engineer role is responsible for software, microsoft, compensation, mainframe, training, integration, database, security, oncology, architecture.
To write great resume for exchange engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Exchange Engineer Resume
The section contact information is important in your exchange engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Exchange Engineer Resume
The section work experience is an essential part of your exchange engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous exchange engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular exchange engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Exchange Engineer resume experience can include:
- Task management skills with focus on meeting multiple deliverables and timelines
- Effectively engage vendors, partners, and other teams to accomplish project goals and deadlines
- Strong experience with all aspects of Exchange server, Free Busy, High Availability and DR implementations, Mail routing
- Medium Problem Management skills and 24x7 Third Level Support
- Effectively communicate complex enterprise solutions to peers and management
- Strong experience with large scale Microsoft Exchange migrations
Education on an Exchange Engineer Resume
Make sure to make education a priority on your exchange engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your exchange engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Exchange Engineer Resume
When listing skills on your exchange engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical exchange engineer skills:
- Demonstrated experience quickly learning new technologies
- Participate in establishing effective and efficient governance policies to aid in the management and effectiveness of the service
- Strong experience with aspects of O365 Exchange, including server integration, AADSync or MMSSPP
- Communicating and driving high priority escalations to resolution with Ops/Dev teams
- Engineering experience with Ironport
- Working experience with outsourced teams
List of Typical Experience For an Exchange Engineer Resume
1
Experience For Senior Exchange Engineer Resume
- Developing tools and processes to make the team more effective and efficient
- Strong understanding of network protocols that support messaging
- Previous experience in designing and implementing core infrastructure environments within enterprise-level organizations
- Operational knowledge and experience in messaging technologies, such as Unified Messaging, Active Directory, LDAP, Kerberos and DNS
- Five (5) or more years of experience managing Messaging objects
- Five (5) or more years of experience managing the day-to-day administration, support, maintenance and monitoring of Exchange
- Five (5) or more years of experience managing the day-to-day administration, support, maintenance and monitoring of Office365
2
Experience For Principal Microsoft Exchange Engineer Resume
- Experience with VB scripting and or PowerShell scripting
- Experience preparing build documentation, operating documentation
- Solid understanding of Active Directory (AD) including Multi-Forest, Multi-domain, and Group policy to
- Work as part of a strong technical delivery team to delivery computing needs
- Strong understanding of Microsoft and VMware core infrastructures, Microsoft Active Directory and Group Policy and PowerShell
- Demonstrated awareness of Information Technology trends, directions and emerging technologies
3
Experience For MS Exchange Engineer Resume
- Experience with Microsoft Windows 2008R2-2012R2 operating systems
- Experience with mail routing
- 3) Previous experience migrating in Exchange, ideally to Office365
- Infrastructure experience
- BS in Computer Science, Information Systems or equivalent work experience
- Experience with 3rd-party load balancers, reverse proxy devices, and SQL Server
4
Experience For Microsoft Exchange Engineer Resume
- Good exposure to PowerShell scripts, automation
- Relevant Microsoft Exchange operations experience
- Experience with Azure and Microsoft Office in the cloud
- Working trouble Tickets, Being on Call, and a Valued Team member
- Scheduling and communicating change with the team
- Managing a large enterprise messaging environment
- Managing product lifecycles to maintain vendor support, maintenance contracts and software licensing compliance as well as needed updates/upgrades
- Outlining and communicating IT policies and procedures
5
Experience For Senior Microsoft Exchange Engineer Resume
- Understanding how patching impacts the environment and availability
- Understanding how Messaging interacts with other products
- Taking notes, developing documentation
- Engineering and operational background supporting Microsoft Exchange (2010, 2007 or 2003 releases)
- Managing & supporting Microsoft Exchange 2013 & 2016
- Managing & supporting Windows server R2 and Windows server 2016
- Understanding of DNS, networking and data center technologies
- Translating customers’ needs into IT requirements
6
Experience For O & MS Exchange Engineer Resume
- Working knowledge of Storage Area Networks and Network Attached Storage
- Working knowledge of enterprise-class backup and replication technologies
- Understanding of O365, (Cloud exchange), Azure administration and mail box migrations
- Devising migration strategies for large scale data migrations
- Executing Service Changes Software deployments for major releases (data centers), minor releases (new builds), QFEs, and hotfixes
- Managing configurations and hardware deployments in datacenters throughout the world
- Participating in service audits (security, configuration, etc.)
- Executing queued requests for change (RFC) in PPE/PROD environments
- Participating in Change Approval Boards (CAB)
7
Experience For Exchange Engineer SME Resume
- Scripting methods (ideally PowerShell)
- Understanding of Office, Outlook and email client technologies
- Communicating and summarizing high severity incidents/escalations
- Meeting or exceeding Service Level Agreement (SLA) and Service Level Objectives (SLO)
- Providing Enterprise Level Support to corporate clients
- Coordinating with team members (in/out of shift) to manage daily workload
- Participating in post mortems for high severity incidents/escalations
- Engage in Messaging Engineering activities as required, such as developing build documents, testing configurations and patches, and planning deployments
- Document work, including commenting code, preparing release notes, and updating end user documentation
8
Experience For Microsoft Outlook Exchange Engineer Resume
- Thrive on working in a fast-paced, evolving, growing, dynamic environment
- Responsible for support of the US Oncology Network Exchange and Exchange Online enviroments including but not limited to being on call, Patching, and upgrades
- Peer reviewing and denying/approving RFC
- Exchange 2013 administration including troubleshooting, monitoring and support
- Coordinate system testing and assists users with acceptance testing to ensure product being delivered meets project requirements
- Administration of E-mail messaging environment including SMTP and MAPI using Microsoft Exchange 2003, 2007, 2010 and BES
- Provide direction and advice pertaining to capacity planning
9
Experience For Active Directory / Exchange Engineer Resume
- Work with other technical teams including network and telephony engineers and vendors, as necessary, to support all messaging and collaboration environments
- Thrive on automating the operations and supporting large-scale distributed systems
- Responsible for All messaging related technologies including but not limited to Cisco Ironport, Exchange, Rightfax, and Exchange Online
- Participate and serve as SME in planning and execution of initiatives related to messaging activities
- Perform day to day operations in Exchange, including administration, troubleshooting, and availability management
- Integrate with the team’s on-call processes and procedures, working on a rotating basis, and respond to after-hours and weekend support calls
- Provide support assistance to operational groups utilizing CI
- Provide direction and support to ensure CI remains flexible and capable of fulfilling future directions
- Provide direction and advice pertaining to future CI installations and design
10
Experience For E-mail / Exchange Engineer Resume
- Perform daily, weekly and monthly housekeeping
- Automate common operating tasks and procedures
- Manage time and task completing all tasks on time and within SLA’s
- Lead Technical resource for Office 365 and it’s supporting technologies, ADFS, ADFS Proxy and Azure AD connect
- Responsible for maintain Messaging Environment within published SLA’s
- Perform day to day operations in an enterprise Exchange 2013 environment, including change, release, performance and availability management
- Drive and document best practices for the messaging environments
- Responsible for providing next level of support for National Operational Support Teams
List of Typical Skills For an Exchange Engineer Resume
1
Skills For Senior Exchange Engineer Resume
- Demonstrated experience with mobile technologies, such as Blackberry Enterprise Server - specifically BB10 and Exchange Active Sync
- Solid experience of Exchange Web Services
- Proven experience of AD, Azure and domain federations
- Demonstrated experience with configuration and administration of systems
- Exchange 2013 on premise and Exchange Online experience (migrating, designing, supporting, managing, and maintaining)
- Exchange experience (migrating from Exchange 2007 to Exchange 2012, designing, supporting, and maintaining 28,000 mailboxes)
- Experience installing, supporting and troubleshooting Windows Server products in an Enterprise class environment
- Skill in installing, configuring and maintaining IIS
2
Skills For Principal Microsoft Exchange Engineer Resume
- Experience administrating, monitoring and managing the design, standards and capacity for an enterprise Exchange environment
- Experienced with PowerShell (using and scripting)
- Experience deploying and maintaining VMware
- Skill in evaluating technology and recommending network server configurations and
- Solid knowledge and understanding of ITIL, including Service Management, Capacity Management, and Change Management
- Strong Messaging Engineering background. E.g. Architecture and Design with emphasis on Exchange Transport, Mailbox and object design/processes
- In depth experience with Outlook Client and OWA (configuration, GPO’s, Add-ins, Apps, auto discover, troubleshooting). Version 2010 and above
- In depth experience with Email archiving products such as HPCA
3
Skills For MS Exchange Engineer Resume
- Experience working with Microsoft Exchange 2010
- Work with competing priorities
- 1) Experience administering Exchange 2013 preferably in an enterprise environment (1,000+ mailboxes)
- Experience in handling customer and severity cases
- Skill in working with virtual servers such as VMWare and Hyper-V
- Skill in project management and program planning
- Skill in administering network servers such as application servers, web servers, SQL servers
- Skill in programming scripts and utilities to automate administrative and service oriented
4
Skills For Microsoft Exchange Engineer Resume
- Strong understanding of Active Directory, AD RMS, PKI
- Solid knowledge and understanding of the functional design and architecture of Enterprise IT Exchange, Office 365
- Solid knowledge and understanding of enterprise environments
- Solid knowledge and understanding of Exchange and Office 365 best practices
- Strong Microsoft Exchange 2013 Engineering and Design background
5
Skills For Senior Microsoft Exchange Engineer Resume
- Strong understanding of Active Directory as it relates to Microsoft Exchange attributes
- Experience with PowerShell Scripting technologies
- Experience deploying e-mail security gateways to control spam, malware, etc (i.e. Cisco IronPort/ESA)
- Experience required in Engineering function within a medium to large ICT organisation
- Experience working with vendors and/or 3rd parties
- Experience supporting Exchange Environment 2010,2012
- Experience Migrating from Exchange to Office 365
- Strong knowledge & troubleshooting of the Outlook client, inc add-ins
6
Skills For O & MS Exchange Engineer Resume
- Strong understanding of ITIL and DevOps
- Experience and knowledge of various types of Microsoft Exchange and Microsoft Lync messaging transports, clients and API's
- Hands On administration experience with Microsoft Office 365 cloud technologies like Azure, OneDrive, Yammer, SharePoint Teams, Lync Audio Conferencing
- Understand and experience with message flow configurations and troubleshooting
- Experience working with Microsoft cloud solutions – Azure/O365
- Experience managing Active Directory Forests (ADFS)
7
Skills For Exchange Engineer SME Resume
- Experience with Desktop Engineering
- In depth experience with Exchange integration of application such as Fax, MDF, SMS integration, Lync and SharePoint
- In depth experience with Mail Encryption solutions (PGP, S/MIME, PKI, Certificate gateways, DLP etc)
- O MCSE or similar experience
- Mobile Iron experience desired
- Experience with Desired State Configuration
- Microsoft System CentDeep technical knowledge/experience on SQL HA/DR solutions
- Ideally vNext Exchange implementation experience (dedicated or Multi-Tenant)
8
Skills For Microsoft Outlook Exchange Engineer Resume
- Identity & User account management knowledge/experience
- Strong ability to multi-task and manage multiple responsibilities and deliver results in a timely manner
- Experience in the analysis, design, and development of Windows based networks and Back Office business systems
- Experience Proficient knowledge in Active Directory, Microsoft Server configuration and administration
- Hands-on experience with Microsoft Exchange Server 2003, 2007, 2010 and 2013
- Experience with Microsoft Windows Server 2008 and or Windows Server 2012 R2
- Relevant experience in Websphere Portal and Process Server
9
Skills For Active Directory / Exchange Engineer Resume
- 5 – 6 years’ work experience
- Active Directory Group Policy Management knowledge & experience
- Experience with e-Discovery and archive solutions / requirements
- Excellent capacity to communicate and coordinate with people at all levels in the organization
- PowerShell experience with the ability to create and modify scripts
10
Skills For E-mail / Exchange Engineer Resume
- IT and Support knowledge and experience
- Experience in O365 migrations
- Experience with Windows Server 08-12
- Experience support 3,000+ users
- Designing, integrating, migrating, and supporting large systems
- Working level knowledge of installing and configuring new VMs
List of Typical Responsibilities For an Exchange Engineer Resume
1
Responsibilities For Senior Exchange Engineer Resume
- Experience with Clustering, Network load balancers and F5
- Solid understanding of Powershell to administer systems
- Migrating Exchange 2007 to 2013
- Troubleshooting and resolving customer escalations
- Gathering escalation information and determining customer/business impact
- Active Directory and Scripting
- Capable of creating best practice methodologies and tools, policies and procedures, whitepapers, and other standard business communications
- Teamwork qualities with emphasis on customer service, team building and strength based teams
2
Responsibilities For Principal Microsoft Exchange Engineer Resume
- Share the on-call rotation with rest of our Enterprise System team to ensure smooth running of applications and Infrastructure tools
- Work well in a cross-functional environment and excel in communicating with your peers
- Enjoy building reliable infrastructure to turn big data into insights
- Successful track record of providing production support Microsoft Exchange systems
- Aid in the development of the strategic messaging services road map for the next 18 - 24 months
- Work cross-functionally with Sales, Support, Operations, Engineering, Dev, and Product
3
Responsibilities For MS Exchange Engineer Resume
- Fair knowledge on Windows clustering - Windows 2008 R2, Windows 2012 and Windows
- Fully conversant with Microsoft EDGE, SMTP routing & mail gateways
- Upporting Exchange, Office 365
- Delivering migrations results
- PowerShell scripting for Active Directory, Office 365 Azure AD, Exchange Online, and Exchange 2010/13
4
Responsibilities For Microsoft Exchange Engineer Resume
- Microsoft Active Directory - Group Policy administration, object management, etc. Including Outlook GPOs
- Exchange configurations (such as archiving policies, RBAC, litigation hold)
- Create and deliver best practice process, procedures, monitoring and documentation to the Level I support organizations
- Perform operating system server administration, change control and storage management in all Unix/LinixWindows environments
- Implement operating system backup and recovery processes
- Perform monitoring and proactive management to prevent service interruptions.,
- Perform operating system server administration, change control and storage management in all Unix/Linux Windows environments
5
Responsibilities For Senior Microsoft Exchange Engineer Resume
- Coordinate monitoring analysis
- 1,000 servers (75% Windows/25% Linux RedHat) - 85% VMware virtualized - Windows 2008, 2012 - Exchange 2007 and migrating to 2013
- Web Security - Firewalls / Web Filtering / Internet Information Services (IIS)
- Architecture: Design and implement Microsoft Active Directory Domain Services utilizing Microsoft Best Practices
- User account management and troubleshooting
- Active Directory (architecture, design, disaster recovery and troubleshooting)
- Performs advanced troubleshooting of applications and infrastructure
6
Responsibilities For O & MS Exchange Engineer Resume
- Provide direction to automate and orchestrate future use of CI
- Develop tools to assist team members with repetitive or complex tasks
- Assist in technical reviews and participate in design sessions
- Function as a hands-on technical resource for projects as needed
- Use a collaborative approach to take Exchange, Skype for Business, and Office 365 from on premises to the cloud in an enterprise environment
- A wide spectrum of End User technologies as well as server technologies which include but are not limited to: Windows desktop/server, MS Office, MS Lync, MS SharePoint, Symantec AV, VPN, and VMware
- Enterprise productization processes, including developing product guides, asset management, data protection, capacity management, performance management, and lifecycle management
7
Responsibilities For Exchange Engineer SME Resume
- ITIL experience and certification highly desired
- Enterprise System Management tools
- Own and modify as appropriate system configuration settings; establish best practices and maintenance standards for assigned systems
- Develop, test, communicate and execute enterprise wide migration from Exchange public folder use to alternate options
- Implement infrastructure, software and policy changes required to migrate government assets from onboard
- Identify and investigation of hardware and software issues, performing root cause analysis, and implement an action plan for the resolution and dissemination of conclusions
- Function as a subject matter expert for architecture, performance tuning, capacity planning, and design of new and upcoming technologies related to the messaging and collaboration
- Proactively monitoring, reporting, and management of the Exchange environment on a day-to-day basis. Applying enhancements and/or fixes as necessary to maintain system performance and meet security standards
- Develops and updates system administration procedures and works closely with other IT resources including Exchange Engineers administrators, server administrators
8
Responsibilities For Microsoft Outlook Exchange Engineer Resume
- Utilizes analytical skills and knowledge of Microsoft technologies to ensure overall hardware and software technical support services for Active Directory, Outlook, Exchange and OCS for Business servers in a clustered (database availability group) environment
- Provides oversight for the disaster recovery plan and commences escalation procedures as needed
- Acts as subject-matter expert (SME) and provide after-hour support and on-call support ad required
- Manage Service and Problem tickets within established SLAs
- Manages integration with DNS, WINS, and DHCP
- Provide advanced level management of an Exchange 2013 environment
- Monitor availability and functionality of Exchange & Lync
- Identify and recommend future technology upgrades needed by the organization
- ITIL v3 Certification, Microsoft Certified Systems Engineer, and/or Microsoft Certified Exchange System Administrator
9
Responsibilities For Active Directory / Exchange Engineer Resume
- Expertise in the Exchange 2007/ 2010/ 2013 administration - end to end
- Knowledge of server virtualization (VMware)
- Familiarity with Web servers administration and relevant interface, .Net exposure, Spam filter solutions, Symantec Enterprise Gateway
- Proven thorough facility with developing strategy as well as writing, communicating, facilitating and presenting to all levels of IT, internal staff and management
- Provide Microsoft Exchange support to our costumers enterprise program
- Responsible for the day-to-day operations of Messaging Systems. Hosted applications include but are not limited to, Microsoft Exchange servers, Office365, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, and other applications as deployed by the Messaging Engineering Team
10
Responsibilities For E-mail / Exchange Engineer Resume
- Support & monitor our Exchange environment on premise and in the cloud
- Build automation and develop internal tools to productize and support Microsoft Exchange
- Update and commit to our Exchange environment to improve its functionality and fix bugs
- Troubleshoot and triage production issues and categorize and analyze various job and platform failures
- Provide technical expertise in administration of Exchange
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