Event Operations Resume Sample

5.0
1 vote
Emanuel Adams
756 Anahi Via,  Boston, MA
+1 (555) 782 0086

Work Experience


Event Operations Director
08/2015 - PRESENT
Philadelphia, PA
  • Size of Unit (Number of Rooms)
  • Classification of Unit (AAAA – D)
  • Number of Direct Reports
  • Titles of Direct Reports
  • Number of FTEs
  • Annual Projected Revenue, Controllable Expenses and Profit
  • Control or Influence of Budget (Y or N)
  • Works with the management team to develop and implement the business plan and long term strategies for event operations
  • Establishes and monitors measurable goals for the department
Mgr, Event Operations
03/2012 - 06/2015
Chicago, IL
  • Assists with implementation and execution of all event related corporate initiatives and promotions
  • Lifting - up to 50 pounds
  • Ensure the highest quality of food, beverage and service related to all banquet areas
  • Interview, hire, train, and manage banquet staff
  • Implement and support hotel operation policies and procedures
  • Function as primary conduit with all pertinent on and off campus constituents with regard to event operations (i.e. University Police, EHS, Parking Services, Grounds, Custodial, Security, and Event Management) and also serve as the Departments contact with visiting teams and officials
  • Lead others and collaborate with a variety of groups at different levels
  • Proactive self-starter who works well within a team, strong interpersonal skills
  • Strong work ethic, positive attitude and willingness to do whatever it takes to get the job done
Assistant, Event Operations
02/2006 - 02/2012
Philadelphia, PA
  • Champions all standards, policies and procedures in the Event Operations departments
  • Oversees the execution of event logistics for all events
  • Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team
  • Ensures function space and corresponding heart of the house areas are cleaned and maintained
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
  • Participates in AV audits and level certification for all technicians
  • Ensures employees maintain required certification

Education


Belhaven University
2001 - 2005
Bachelor's Degree in Sports Administration

Professional Skills


  • Strong leadership skills and the ability to collaborate effectively with colleagues and vendors to meet business goals
  • Excellent verbal and written communication skills, as well as editing, and proofreading with attention to detail
  • Strong technical skills in multiple applications and systems including MSOffice (Excel, PPT, Outlook, Word)
  • Strong analytical and problem solving skills with the ability to develop and articulate recommendations and solutions based on this analysis
  • Strong negotiating skills and understanding of contractual agreements
  • Strong managerial experience and proven ability to lead, coach, inspire and organize a team
  • Prior experience with recruiting and training student employees and interns

How to write Event Operations Resume

Event Operations role is responsible for training, software, payroll, finance, database, recruiting, purchasing, security, analysis, reporting.
To write great resume for event operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Event Operations Resume

The section contact information is important in your event operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Event Operations Resume

The section work experience is an essential part of your event operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous event operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular event operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Event Operations resume experience can include:

  • Experience managing a sizable direct team, as well as leading and managing a sizable indirect team of vendors and partners
  • A clear skill for working collaboratively across a matrixed organization, while being able to drive timely decisions and positive outcomes
  • Experience using scheduling software
  • Ensures that all Globe Life Park operations departments receive pertinent information for most effective use of the facility and staffing
  • Ensure service associates are properly effective and well trained, and correct any deviation through on-the-job guidance and counseling as appropriate
  • Experience working in Division 1 College Athletics in a game operations/event management capacity

Education on an Event Operations Resume

Make sure to make education a priority on your event operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your event operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Event Operations Resume

When listing skills on your event operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical event operations skills:

  • Be agile, operating with a sense of urgency, deal with change, and demonstrate flexibility in ambiguous situations with good judgment and confidence
  • Communicates effectively with property departments outside of Event Operations
  • Strong and proven track record of successfully managing significant and complex events/venues
  • Expertise and comfort managing multiple million dollar budgets, as well as adept negotiation skills
  • Experience overseeing and directing workers
  • Previous experience with coordinating and organizing event staff

List of Typical Experience For an Event Operations Resume

1

Experience For Event Operations Director Resume

  • Managing Event Management Operations and Budgets
  • Assist with oversight of Building Manager staff including hiring, training and scheduling student Building Managers
  • Assist with maintaining Athletic building and operating equipment, performing minor preventative maintenance as needed
  • Serve as department liaison of all equipment rentals (staging, tents, chairs, etc.) including submission for stage, tent and excavation permits
  • Comfortable with working non-traditional hours during games and at special events
  • The incumbent designs and conducts ongoing training program for student staff
  • Manage a cross functional team consisting of internal event agencies focused on but not limited to talent, travel, research, finance, logistics and inventory
  • Leverage existing processes and identify areas for improvement on processes, functions, and communication across teams
  • Attend daily and weekly planning meetings to ensure the successful operation of banquet functions
2

Experience For Director of Event Operations Resume

  • Foster positive working relationships around the hotel to ensure overall needs of the guests are met in a timely and efficient manner
  • Strategically plan for upcoming business with regard to staff, equipment and event space
  • Support the Director of Event Operation performing Performance Assessment to all banquet associates
  • Manage the recruitment process, ensuring selection of qualified candidates
  • Assist supervisor in the planning/execution of Special Events hosted in Athletic Facilities
  • Develop and implement parking plans/procedures for assigned sports and venues
  • Work and thrive in a team setting and in a fast-paced environment
  • Motivate, lead, and manage ops teams to collaboratively work to achieve strategic event goals
  • Streamline requests for internal event agencies to improve work input and output
3

Experience For Manager, Event Operations Resume

  • Act as support and a problem solver for the team
  • Work on a global schedule, some late nights, weekends and live event days with some travel required
  • Action all other reasonable requests as stipulated by the Strategic Events team and event needs
  • Occasionally support with internal event requests as needed
  • Highly creative and able to think outside of the box
  • Proficient in Microsoft Suite and G Suite online
  • Work ethic and empathy
  • Ensure Departmental policies and procedures are in place and in practice
  • Attend and participate in weekly BEO meetings
4

Experience For Director, Event Operations Flexible Resume

  • Responsible for operations of banquet setup and back-of-the-house event operations
  • Coordinates on a day-to-day basis with other Banquet leadership the smooth running of the operation, to include: pre-shift meetings, side work assignments, table assignments and clean up responsibilities
  • Ensure that high standards of professional conduct and ethics are adhered to by yourself, your associates, customers, vendors, contractors and the community in which the hotel is located
  • Ensure that all fiduciary, financial matters and transactions in the department are handled in a manner consistent with relevant standards and procedures as established by the company, the hotel, the Director of Finance
  • On a day-to-day basis insure that all facilities, equipment, furnishing, service ware, physical inventories and any other physical assets within the Banquet Department are properly accounted for, used, secured and maintained
  • Ensure that all policies and standards of the other departments (HR, accounting, engineering, etc.) which affect Banquets are implemented, understood, communicated within the department and adhered to by all Banquet personnel
5

Experience For Manager, Regional Event Operations Resume

  • Monitor and ensure compliance with all hotel policies
  • Assist the development of Banquet Captains and Supervisors
  • Work collaboratively with the Director, Events Operation
  • Apply progressive discipline when it is needed
  • Managing the home events for football, volleyball, men's and women's soccer, men's and women's basketball, softball, and baseball. This includes arranging and managing staff, coordinating game officials, arranging first responders, coordinating parking, and coordinating with visiting teams
  • Establish and maintain best practice procedures relating to customer service and event management for home Athletic events
  • Manage the facility preparation, including facility set-up and breakdown, for all Athletic events staged in the ARC arena and on Brown Field, camps held in the ARC or on Brown Field, and outside events held in the ARC
6

Experience For Franchised Director of Event Operations Resume

  • Maintain all of the credential and parking pass lists for all home Athletics events
  • Provides direction and technical assistance to student staff within a 24 hour, seven day a week staffing model
  • Develops working relationships with service partners and appropriate contacts to ensure customer satisfaction
  • Disseminates university policy and procedure to ensure customer understanding and compliance
  • Consults regularly with Facilities Management in carrying out repairs and projects
  • Assist with the day-to-day operations of the Athletics equipment room
  • Makes independent decisions on a day to day operations including service priorities, allocation of resources/inventory and interpretation of complex policies and agreements
7

Experience For Manager Event Operations Resume

  • Enters and/or updates data in the campus scheduling software and acts as the liaison to campus service partners and clients to ensure that the necessary facilities and services are provided
  • Communicates with the appropriate Conference and Event staff to ensure accurate event information
  • Provides operational and technical support for events throughout campus
  • Provides support for Summer Conferences events, groups and staff
  • Assists in the development and implementation of office-wide standards, procedures and business processes. Makes operational and procedural recommendations
  • Recruits, recommends for hire and trains Student Center Operations staff, all student leads and coordinators and other assigned Event Operations student assistants including summer conference and event assistants
8

Experience For VP, Event Operations Resume

  • Works with Student Center Operations Manager and Director to implement and maintain appropriate staffing levels by analyzing and reporting on services/production capacity
  • Oversees the Student Center inventory
  • Helps develop and maintain short and long term goals and strategies
  • Assignments and projects are varied and complex with strict deadlines and often involve coordinating and prioritizing with numerous outside departments and vendors through their completion with accountability for end results
  • Strong English Communication Skill (Written & Verbal) - additional languages spoken helpful but not required
  • Proficient Computer Skills in Microsoft Office (Word, Excel, PowerPoint and Outlook)
9

Experience For Mgr, Event Operations Resume

  • Comprehensive knowledge of Banquet and Event Operations
  • Demonstrated ability to relate to, communicate with, and motivate associates to sustain high performance and quality levels to ensure that guest satisfaction is consistently obtained and maintained
  • Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel’s Banquet Department to ensure that established cultural and core standards are met. Continue to motivate and engage long-tenured employees. Focus on long-range strategic planning for outlet operation and development of the execution plan
  • Manages daily operation of all Event Operations responsibilities, within the Entrance Operations department, for both theme parks and CityWalk. Oversees and adjusts Supervisory and team member daily functions as needed to ensure operational effectiveness between multiple events. Ensures adherence to established budget parameters and effectively manages change requests efficiently
  • Coordinate with service providers (campus and contractors) and/or assign game operations support for both athletics and special events for assigned sports including but not limited to parking services, police, concessions, A/V contractor, medical, clock operators, ball persons, facility clean-up, ticket takers and ushers. Coordinate all Event Staffing at assigned sports and special events

List of Typical Skills For an Event Operations Resume

1

Skills For Event Operations Director Resume

  • Maintains a strong working relationship with guests/clients, vendors and competitors
  • Experience working at an NCAA Division 1 athletic department in event and game day management
  • Experience with 25LIVE Scheduling system and ArbiterPay
  • Persists a strong and confident presence and is comfortable with meeting executives and Board Members at show sites
  • Two to five years of event management experience at a collegiate athletic or professional sports level
2

Skills For Director of Event Operations Resume

  • Experience in Event Management required
  • Work experience in related field/industry
  • Understanding the principles and implications of union and labor laws, liability insurance and venues policies to show production
  • Assists team in developing lasting relationships with groups to retain business and increase growth
  • Ensures that regular, ongoing communication is happening in all areas of event operations
  • Event Production, Sales and Marketing, Research, Sales, Executive Programs, Consulting, Finance, Global counterparts
  • Works with culinary team to ensure compliance to food handling and sanitation standards
3

Skills For Manager, Event Operations Resume

  • Strategic and operational planning and delivery
  • Computer knowledge including Excel and PhotoShop
  • Organize and ability to communicate with a broad range of individuals and organizations
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
  • Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events
  • Anticipates guests' needs and responds promptly
  • Leads execution of activities in Event Operations to support the Event Management strategy
  • Leads event management/operations meetings
4

Skills For Director, Event Operations Flexible Resume

  • Coordinates the Event Operations members of Event Delivery teams
  • Works with Human Resources to ensure compliance with all applicable laws and regulations
  • Third party vendors, venues & hotels #LI-AK1
  • Experience and understanding of project and production management, digital, AV and video production specs, creative development and relationship management of external partners and vendors
  • Be flexible with work hours to accommodate the time zones of our customers and internal teams
5

Skills For Manager, Regional Event Operations Resume

  • Develop relationship with internal business units partners and serve as a trusted internal advisor
  • Working with colleagues who are based all over the country – using remote technologies and traveling periodically for in-person collaboration and/or event execution (estimated travel is 2-3x per quarter)
  • Two (2) years supervisory experience in banquet operations with three (3) years hotel operations experience; OR, an equivalent level of education and experience
  • One year professional experience in Athletic event management or 2 or more years Athletics event management as a student
  • Ideally a portion of that experience is in sports and entertainment
  • Repetitive motion (extending reaching, pushing/pulling, bending, twisting > 30x’s per hour)
6

Skills For Franchised Director of Event Operations Resume

  • Manage multiple large-scale event projects at the same time across variable planning cycles, while staying on time and budget
  • Management of all equipment/supply inventories for events, including development of equipment/supply manifests
  • Comfort with travel for event planning and on site execution
  • A reputation for developing great talent and great people
  • An Equal Opportunity Employer
  • Ensure warehouse is properly organized on a daily basis, and all department inventories (i.e. tools, hardware, etc.) are accounted for as well as team equipment used during event setups
  • Help manage all event equipment and vehicle maintenance to ensure it is in proper working condition
7

Skills For Manager Event Operations Resume

  • An unflappable style that can handle high pressure situations and make tough decisions
  • An innovation mindset; a core focus on constant improvement
  • Positive attitude with a team-first outlook
  • Assists the director in directing, supervising and scheduling all aspects of operations, including; event conversions; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments
  • Make business decisions based on production reports, similar facts, and experience
8

Skills For VP, Event Operations Resume

  • Supervise assigned banquet personnel: hiring, terminating, training and developing
  • Coordinates the operations activities with other building departments and show-related contractors
  • Ensure proper service to clients during the banquet
  • Ensure proper cleaning of all equipment after function is completed
  • Assist personnel in setting up a function room to the desired specifications set forth by the sales office
  • Understand government regulations covering business operations
  • Implement facility rules, regulation policies and procedures
9

Skills For Mgr, Event Operations Resume

  • Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints
  • Provide clear, concise and timely communication of directives to other departments
  • Assures facility readiness and smooth operation of events
  • Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Rangers Events policies
  • Schedule banquets, parties, etc
  • Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Brand and Corporate standards
  • Develop and maintain effective lines of communication with all employees. The ability to be visible in the operation; assist when needed, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
10

Skills For Event Operations Shiftleader Resume

  • Understand and drive labor standards in partnership with Finance. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Clearly describe the cause of variance and implement change as necessary
  • Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements as needed. Ensure that follow up on pending work order tickets is completed in a timely manner so as not to compromise guest experience
  • Experience by position is from three to five years of employment in the related position with Four Seasons or other organization
  • Relevant experience in a medium to high growth company
  • Proven ability to manage and execute tasks to a high standard
  • Proven ability to assist on large scale and complex projects end to end
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness,
  • Train staff to perform those services to provide a proper game day atmosphere and experience

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