DC Operations Resume Sample

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Gregory Frami
5785 Gislason Trafficway,  Boston, MA
+1 (555) 521 2137

Work Experience

DC Operations Manager
04/2018 - PRESENT
Boston, MA
  • Owns & develops plans for promoting team collaboration and accountability for meeting productivity goals, while building, motivating and leading cross-functional teams across the organization to achieve the objectives of the company
  • Listens actively and encourages an open expression of ideas and opinions which leads to an overall consensus using diversity of opinion when making decisions
  • Adapts communication techniques for audiences at multiple internal/external levels & uses these techniques to decide the appropriate approach to use during meetings, one-on-one discussions, and in small group presentations
  • Engages staff by having floor time presence, a critical job duty for Operations Managers
  • Ensures direct reports have appropriate tools, provides support and information, coaches & trains, gives timely recognition and feedback, creates developmental plans, owns team production, and makes key decisions that impact team direction
  • Proven effectiveness at developing the skills and abilities of direct reports
  • Excellent time management, organizational skills including prioritizing, scheduling and problem-solving acumen are all critical
  • Strong written and verbal communication skills required; ability to communicate effectively with multiple levels of business partners
  • Proven proficiency in the Microsoft Office Suite including Microsoft Word, Excel, Outlook, and PowerPoint
Operator, DC Operations
03/2016 - 03/2018
Phoenix, AZ
  • Interfaces with the management team and VP of Distribution Center East/West to ensure that goals are achieved in all areas of the operation
  • Contributes and supports all Company sponsored programs and initiatives
  • Improves policies and procedures throughout the DC, including enforcing all safety, environmental and Human Resources rules and policies
  • Handle medium physical labor while juggling multiple products at the same time
  • Reprioritize projects frequently
  • Able to effectively utilize basic office equipment
  • Stand for an extended time, cut, sew an industrial machine, bend, lift light to medium weight
  • Typical warehouse environment with moderate level noise exposure
  • Communicating:Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Intern, DC Operations
08/2010 - 01/2016
Los Angeles, CA
  • Accountable to develop, manage and support department supervisors and leads in all aspects of their role. Provide tools and training to develop supervisor abilities. Provide direction and consistent and timely feedback, providing focus on strengths and development needs
  • Establishes area objectives and coaches Area Supervisors to reach their team’s productivity goals
  • Models positive leadership and teamwork by seeking out opportunities to maintain and enhance morale during normal and adverse conditions
  • Manages the operational budget to meet the planned budget for the fiscal year and improves financial performance and reduces cost through analysis of procedures and utilization of personnel
  • Consults and coordinates activities between Distribution Center Operations, and the Safety, Human Resources and Finance departments
  • Organizes schedules and directs the intense demands of the Distribution Center and the branches it serves
  • Develops manpower planning, recruitment, staffing and succession planning of exempt/nonexempt associates


University of Phoenix - North Valley Learning Center
2006 - 2010
Bachelor's Degree in Business Management

Professional Skills

  • Demonstrated leadership, decision making, and problem solving skills
  • Excellent written/grammatical and verbal communication skills
  • Broad range of managerial skills required with particular emphasis on leadership, supervision, motivation, communication, on-boarding, training and planning
  • To be able to learn new skills in a timely manner and tech-savvy
  • Organizational skills that allow the coordination of multiple projects simultaneously
  • Interpersonal skills that promote collaboration with operations team and outside vendors
  • Working experience in MNC supporting enterprise level batch operation, application and infrastructure monitoring

How to write DC Operations Resume

DC Operations role is responsible for training, direct, retail, finance, integration, procurement, recruiting, auditing, security, shipping.
To write great resume for dc operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For DC Operations Resume

The section contact information is important in your dc operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your DC Operations Resume

The section work experience is an essential part of your dc operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dc operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dc operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative DC Operations resume experience can include:

  • Skillful leader with proven ability to drive change and sustain results through strong problem solving capabilities supported by metrics
  • Effectively using computers, technology and RF guns
  • Provide oversight and direction to effectively manage P&L for the Vermillion DC
  • Proven leadership experience in progressively higher level roles of increased responsibility
  • Effectively manages and engages onsite client relationship
  • Effectively measures Key Performance Indicators (KPI) to ensure all Service Levels (SLA) are met

Education on a DC Operations Resume

Make sure to make education a priority on your dc operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dc operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in DC Operations Resume

When listing skills on your dc operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical dc operations skills:

  • Developing a schedule and priorities for picking goods
  • Effectively delivers formal counseling/mentoring to direct reports
  • Able to effectively communicate with all levels of staff and management
  • Communicate with corporate, stores and distribution center departments to solve problems and answer questions effectively and efficiently
  • Working experience in scripting
  • Working experience in monitoring tools and Control-M

List of Typical Experience For a DC Operations Resume


Experience For DC Operations Manager Resume

  • Experience working in a high volume e-commerce environment (2,000 to 5,000 orders/day)
  • Direct supervisory experience in a high volume distribution center
  • Assist with budget preparation and maintaining efficient cost control by operating within the operational budget set for the distribution center
  • Work flexible hours such as evening, nights, weekends, and holidays as necessary to address issues
  • Work in mezzanines or material handling equipment up to 35 feet in height
  • Mathematics:Ability to solve simple equations; ability to use mathematics to solve problems
  • Manage & motivates assigned direct reports & facility personnel to accomplish daily and yearly objectives. Contributes to policy/program development through administration and execution of policies/guidelines that directly affect work activities

Experience For DC Operations Director Resume

  • Works with business partners throughout network (to include other Operations Managers, Facility Directors, Campus Leaders, Brand Directors, and store business partners) to integrate and align efforts across the DCs and functions
  • Manages relationships with brands and stores by visiting stores and meeting with brand directors to make brand decisions and solutions to better service delivery and brand tailored solutions
  • Able to work well as a team
  • Manage the daily achievement of the distribution center’s expense, safety, quality, and production goals
  • Anticipate the distribution center’s operational needs and act accordingly to ensure all objectives are met
  • Key internal contacts covering managers from other SCM departments -Order Fullfilment, Inbound Management-, IT, Management of Sales, Customer Service, Finance, Human Resources, among others

Experience For Operator, DC Operations Resume

  • Relevant management at key customers
  • Provides a safe, healthy and secure work environment for employees by assisting the Director of Distribution in continually addressing all ergonomic or health issues
  • Maintain accurate, efficient and current shipping and receiving status
  • Maintain accurate inventories by performing cycle counts and/or conduct an annual physical inventory, auditing inventory control related processes to control and minimize inventory shrink
  • Assists in developing and maintain training; educational programs and career advancement opportunities for employees
  • Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require
  • Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis

Experience For Director DC Operations Resume

  • Establish goals and provide direction to lead the team toward the achievement of company goals. Maintain and analyze Distribution and Fulfillment Center key metrics; improve departmental performance measures through use and interpretation of continuous improvement tools
  • Formulate, recommend and/or implement distribution and fulfillment center policies and programs that guide the organization in maintaining and improving the Company’s competitive position and the profitability of the operation
  • Assist in the preparation of the departmental annual budget based on the forecasting by the company and direction from leadership; achieve optimal performance and expense levels to meet the annual budgetary plan
  • Identify, recommend and implement changes to improve productivity and quality while reducing cost and waste
  • Communicate with customers as needed to address concerns such as load quality, damages, item availability, backorders, driver delays, etc
  • Plan and schedule all distribution center services including shipping, receiving, returns & damages, inventory control, maintenance and other administrative activities to ensure the customer requirements and demands are met in an efficient manner
  • Continuously develop and maintain high standards of product handling quality to ensure customer and Company quality standards are met

Experience For Intern, DC Operations Resume

  • Direct and coordinate various programs essential to distribution center procedures (training, safety, housekeeping, cost reduction, quality, employee involvment, security, etc.) to distribution center supervisors and employees. Audit to ensure standards are being met
  • Initiate and coordinate major projects such as distribution center layout changes, equipment and space needs and utilization, capital expenses and major repairs
  • Managing the Distribution Center Operations covering all Distribution Center Operation, such as inbound, pick and pack, outbound, documentation and clearance
  • Participate in and/or lead safety, retention and recruiting committees and initiatives
  • Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to leadership as necessary
  • Manage resources, making real time adjustments when needed, to optimize equipment, facilities, employees, methods and materials
  • Be the main point of contact for Supply Chain related matters in Tangiers, ensuring full alignment with EMC-SCM Team
  • Supervise 3PL Providers’ performance and ensure proper coordination of tasks amongst different suppliers. Organize and motivate all DC Staff to achieve on time delivery of customer orders
  • Attend regular meetings with local Customs and Free Zone Authority. Update Dubai Head Office with possible changes in regulations/requirements

Experience For Dc-operations Manager Resume

  • Keep abreast of the local market trends in terms of shipping and clearance. Constantly seek possibilities to improve transit times, costs and efficiency for deliveries to both Morocco and other North African Countries
  • Application and Infrastructure monitoring
  • Perform batch job processing for various internal stakeholders
  • Perform job scheduling request from various internal stakeholders
  • Perform data centre operation functions like tape management, access management and DC facility monitoring

Experience For DC Operations Knowledge Engineer Resume

  • Control logistics expenses to keep the DC Ops costs as minimal as possible
  • Develop, implement, maintain, and improve the operational functions of the DC while achieving effective and efficient service to the stores with a focus on quality, productivity, safety, and loss prevention
  • Effectively communicate daily goals, recognition and areas of focus
  • Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis
  • Reports to DC General Manager I/II or Assistant General Manager

Experience For Senior Director of DC Operations Resume

  • Handle associate relations such as, but not limited to coaching, counseling and training direct reports by partnering with the Distribution Center Director and/or Human Resources
  • Evaluate and discuss each direct reports job performance using objectives set at mid-year and review
  • Identify, coach, train and promote associate/supervisors with managerial potential
  • Escalation of application and infrastructure related alerts to support team
  • Participate in investigation and resolution of alerts as required from support team

Experience For DC Operations Manager nd Shift Resume

  • Partake in operational process review and documentation of operational workflow
  • Elated equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers
  • Maintain staffing level to support efficient operations
  • Responsible for the on-boarding and training of all existing and new associates. Also, responsible for leading, mentoring, development and succession planning of all direct reports
  • Ensure that Warehouse team is involved in collecting, analyzing and reporting data in each of these areas on a regular basis
  • Develop, present and execute the annual the Warehouse Operating Plan that supports the macro targets for the Region
  • Manage the daily performance and production goals of direct reports to include, but not limited to Safety, Quality, Job Knowledge, Production and Attendance
  • Responsible for time and attendance of all associates

Experience For Manager DC Operations Resume

  • Lead and motivate a three shift distribution center operation of with up to 50 Warehouse Team Members
  • Develop and work within the DC Budget of MM controllable expenses (i.e. labor, supplies, freight and material damages) to achieve operational goals
  • Identify, justify, and execute and capital investment plan to support the DC operation
  • Determine and refine strategy and plans for the distribution center, based on Companies strategic objectives
  • Build, direct and manage warehouse operations, team and special projects at the site to achieve company objectives
  • Maintain and improve levels of safety, quality, delivery, cost and continuous improvement throughout the supply chain
  • Direct continuous improvement/lean opportunities- change agent who can develop and motivate their team to higher levels of accomplishment
  • Foster positive employee relations and high employee engagement; union free

List of Typical Skills For a DC Operations Resume


Skills For DC Operations Manager Resume

  • Proven experience with deliver resolution to issues and promote process improvement
  • Working experience in Windows and Unix platform
  • Working experience in DB SQL
  • Skilled at creating and maintaining functional and cross-functional partnerships and teams
  • Drives high service and effective execution in each functional area related to the operation ( inventory, shipping and receiving)
  • 5-7 yrs. DC Management experience, including e-commerce fulfillment
  • Experience with development and management of budgets; familiar with basic accounting and procurement principles
  • Large scale, distribution, manufacturing or supply chain/operations experience
  • Strong understanding of distribution: logistics, fulfillment, operations, and facilities

Skills For DC Operations Director Resume

  • Workforce Planning experience, required
  • Management experience within warehousing/distribution and fleet management
  • Contributes to an effective safety program and security program to ensure compliance for DC associates
  • Overall work experience in Distribution Centre Management, Supply Chain management or in Logistics Management
  • Strong leadership and motivational ability. Results oriented with a people focus
  • Proven ability to develop and retain management staff

Skills For Operator, DC Operations Resume

  • Experience in Transportation / Distribution / Supply Chain Management
  • Develop effective relationships, provide leadership, integrate diverse organizations and individuals toward profitability objectives
  • Self-motivate, work with a sense of urgency, multitask and prioritize
  • With experience in Data centre operations, batching control and execution
  • Experience with 3PL’s
  • Driving towards operational analytics like metrics, labor planning and reporting
  • Adapting and leading teams in an ever-changing environment
  • Coaching and leading a Supervisor and team to follow safety standards
  • Interviewing and selecting talent for the DCs

Skills For Director DC Operations Resume

  • Willing to relocate to support business need and professional development
  • Leading a group of Supervisors directly with a total base team of 100 employees
  • Leading DC Operations Supervisors who manages a team up to 30 associates
  • Managing performance and talent
  • Communicating 2 levels up and across the business
  • Maximizing time efficiently

Skills For Intern, DC Operations Resume

  • Consistent and frequent/reoccurring movement (folding, hanging clothing, wrapping, packing, ticketing, etc.)
  • Perform usual management functions: coaching, counseling, promoting company practices/policies, fostering teamwork, preparing and presenting reports/results
  • Participate in planning and coordinating of remodeling activities affecting their area of responsibility
  • Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making
  • Manage heavy workflow while meeting often tight deadlines – often problem solving at the same time
  • To be the local job scheduling SME (Support after office hours job scheduling request)
  • Lead the hiring & developing of leadership & hourly teams
  • Work around moving machinery/equipment (i.e. sorter)

Skills For Dc-operations Manager Resume

  • Directs and develops operations managers and department managers in all inbound and outbound DC processing operations
  • Transportation Operations, Law, and Scheduling
  • Knowledge of material handling equipment and facility/equipment maintenance
  • Facility layout principles for warehousing and value-added production
  • Adheres to Pier 1 policies as defined in DC Associate Handbook including the Code of Conduct

Skills For DC Operations Knowledge Engineer Resume

  • Distribution Center supervisory or management in a high volume, multi-shift operation, managing multiple departments
  • Present materials to large groups - public speaking
  • Develop and monitor processes that improve/increase productivity and efficiency while ensuring safe work practice
  • Ensure that work is performed according to standards, policies, procedures, processes, and safe practices
  • Coordinate release of orders to workforce planning capability and customers’ expectations

Skills For Senior Director of DC Operations Resume

  • Distribution Centre, other service providers, OBF, Purchasing, Sales, Customer service and Finance
  • To work with offshore scheduling team in review of daily operation checklist
  • Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and r
  • Support company DSD routes by developing relationship with sales partners
  • Develop, present and execute an annual Warehouse Plan that supports the macro targets for the Region. Also responsible for monthly financial forecasting
  • Promote and maintain a safe working environment for employees Identify and execute appropriate capital projects
  • Develop and monitor productivity tracking methods and develop baseline goals for each area of accountability
  • Manage and adjust staffing levels based on business requirements

Skills For DC Operations Manager nd Shift Resume

  • Maintain Relationship with Staffing Agency
  • Communicate staffing and equipment issues proactively
  • Facilitate and execute training to ensure SOP's are updated and maintained for Client required process
  • Coordination: Adjusting actions in relation to others’ actions
  • OS knowledge on windows and unix
  • To be able to communicate technically with various application support team
  • Standard office and warehouse environment

Skills For Manager DC Operations Resume

  • Track stores by count and by individual store number
  • Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve recognizing there is a problem but also solving it
  • Communicates with all levels of management and associates keeping them Informed of priorities, company goals, company initiatives and relevant departmental Information as needed
  • Communicates, effectively supports and works with the Supply Chain Transportation, Planning and Analysis, Merchants, Store Operations, and Merchandise Allocation to flow product through the Distribution Center in the most cost efficient and productive manner
  • Evaluates and analyzes trends to ensure operational effectiveness. Evaluates, recommends and implements process improvement changes
  • Multiple function / shift management experience

List of Typical Responsibilities For a DC Operations Resume


Responsibilities For DC Operations Manager Resume

  • Communicate effectively with all organizational employees to ensure accuracy and complete the approval process
  • Develop solid training programs for a bilingual staff that drives improvement in accuracy and productivity
  • A proven track record in project and people management
  • Demonstrated ability to develop talent
  • Information Monitoring-Identify and develop monitoring systems. Implement tracking systems and review data
  • Utilize creative thinking to suggest process streamlining or improvements
  • Monthly celebrations (often including food!) for meeting DC goals or just for the fun of it!
  • Identifies and assists in developing strategies and ROI’s for cost saving ideas and technologies in the Distribution Center
  • Create job aids and desk reference material to assist in training, accuracy and efficiency

Responsibilities For DC Operations Director Resume

  • Point of contact for critical issue management during business hours
  • Health benefits including medical, vision, and dental
  • Comfortable and relaxing break area
  • Knowledge of distribution operating systems, to include KRONOS, DLx, and WMS
  • Control costs to meet or exceed established budgets
  • Execute established metrics, expectations, and accountabilities for direct reports

Responsibilities For Operator, DC Operations Resume

  • Facilitate teamwork and integration between functions and locations
  • Drive culture through site and community involvement
  • Manage and develop professional level talent
  • Strategic thinker with ability to be hands-on in the operation
  • Safety; experienced in OSHA standards and tracking, ability to lead the organization in analysis and changes to working practices and culture to exceed OSHA standards
  • Effectively communicate orally and written in both broad site and executive level environments
  • Understand the mechanical and technical operations of the sorter devices

Responsibilities For Director DC Operations Resume

  • Troubleshoot problems and drive productivity improvements
  • Facilitate communication among associates to ensure a continuous flow of product to and from sorters and back stock areas
  • Understand PL Reports and WMS
  • Manage multiple complex activities and client driven projects
  • Monitor and report changes in budget for client driven projects and deliver to the Senior Operations Manager

Responsibilities For Intern, DC Operations Resume

  • Drives quality of Client related projects and promotes overall success
  • Manage and execute improvement process in quality production
  • Manage, coach, and mentor hourly staff to include temporary personnel
  • Identifies operational issues and drives action for quick resolution
  • In an Operations Manager role in a Distribution Center environment

Responsibilities For Dc-operations Manager Resume

  • Analyze, research and develop policy and procedure documents
  • Professionally design high-quality procedural documents that are clear, concise and accurate
  • Revise and update procedures regularly to ensure the most up to date procedures are readily available and subject matter remains accurate
  • Observe Data Center Operations representatives to learn appropriate subject matter
  • Maintain policies and procedure in a centralized document repository on department intranet site
  • Track all changes and revisions to all procedural documents
  • Maintain Cabinet Elevations and Data Center Maps in a centralized location
  • Work in various temperatures

Responsibilities For DC Operations Knowledge Engineer Resume

  • Paid vacation time and paid sick time
  • PetSmart associate discount for merchandise and services
  • Manage employee conflict and successful resolution
  • Proactively plan and organize work to accomplish goals
  • Adaptable- Adjust approach to match varied task requirements; adjust behavior to others’ styles. Change priorities to meet changing demands. Adjust quickly to new responsibilities and tasks
  • Change and Innovation-Embrace change as an opportunity, not a problem. Develop and encourage entrepreneurial or non- traditional solutions within the company and for customers. Tolerate ambiguity and stress
  • Communication-Organize the communication, ensure understanding, comprehend communication from others
  • Planning and Organization-Prioritize activities and assignments. Determine tasks and resources, schedule appropriate amounts of time for completing work. Leverage resources
  • Building a successful Team-Develop structure, facilitate goal accomplishment and involve others

Responsibilities For Senior Director of DC Operations Resume

  • Build Strategic Working Relationships- Seek opportunities, clarify the current situation, develop others’ and own ideas. Facilitate agreement
  • Building Partnerships/Collaboration-Identify and explore partnership opportunities. Formulate action plans. Subordinate own area’s goals, monitor partnership
  • Unique blend of business and technical savvy
  • Manage assigned responsibilities and meet established deadlines
  • Work independently to research and resolve issues
  • Drive continuous improvement through KPI’s of safety, accuracy, cycle time and productivity

Responsibilities For DC Operations Manager nd Shift Resume

  • Management – people and project
  • Knowledge of Warehouse and Traffic Management systems
  • Knowledge of Lean principles and methodologies
  • MBA or Masters in other related field
  • Lift bulky merchandise on a regular basis
  • Manage with a detail-oriented approach
  • Previous Cost center / department budget responsibilities

Responsibilities For Manager DC Operations Resume

  • Lift, carry, push, pull, reach, grasp, bend, climb stairs and stoop
  • Stand, sit, walk/move for duration of work shift
  • Interacts regularly with operations managers, department managers, and members of the corporate office to ensure that DC operational priorities are aligned with company goals
  • Develops and implements changes for improved operations by working closely with Engineering
  • Develops strategies and methods to continuously measure, improve and refine distribution capabilities by working with all levels of management and other areas of the company
  • Responds to requests from stores, buyers and other departments in the company and develops working relationships with them
  • Prepares to be the successor of the Director of DC Operations in any Academy facility

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