Maintenance Operations Resume Sample

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Donato Leffler
41673 Collier Mews,  New York,  NY
+1 (555) 337 8332

Work Experience

Maintenance Operations Manager
10/2016 - PRESENT
Philadelphia, PA
  • Supervises Contractors for all maintenance contracts and custodial work on all building components, as well as equipment
  • Insures that the department environment is free from recognized hazards that create a risk of injury to healthcare workers, patients and/or visitors.
  • Supports and facilitate open and non-punitive communication between healthcare workers, patients and families regarding clinical and environmental safety on their unit and when interfacing with other units, groups and individuals.
  • Supports and facilitate employee and non-employee healthcare workers in reporting and directly and addressing patient and environmental safety concerns.
  • Accountable for accident/injury prevention and investigation including root cause analysis, as well as assisting in the return of injured workers to gainful employment.
  • Supervises and coordinates the daily technical aspects in support of Field Level of Maintenance (LOM) for all military ground equipment weapon systems; communication, engineering, motor transportation and ordnance equipment
  • Supervises and coordinates the sustainment of the equipment sets to a full mission capable (FMC) status. Supervises and coordinates preventive maintenance activities
  • Supervises and coordinates the quality of any corrective maintenance activities to be completed by the maintenance sections or with the designated overflow maintenance activity
  • Supervises and coordinates field LOM actions including inspections, troubleshooting, modifications, replacements, adjustments, and limited repair or evacuation/disposal of principal end-items (PEI) and their selected secondary reparable and components
Maintenance & Operations Technician
01/2012 - 07/2016
Boston, MA
  • Supervises and coordinates use of, calibration and repair of Test Measurement and Diagnostic Equipment (TMDE) as well as fabrication, precision machining, and various methods of welding
  • At least three to seven years’ experience in managing an operational team
  • Interact with Loss Prevention Team on suspicious transactions
  • Interact with various departments within operations to remediate customer issues and discover solutions for case resolution
  • Experience in Grounds Maintenance
  • Support the Site Manager in the delivery of the respective Business Unit KPI’s and working ratio targets
  • Report on progress of each plant’s improvement plans and achievement
  • Understand the intent of, and impact on the balanced scorecard and other commercial aspects of the contract, and ensuring their own agreed KPI’s are met
Maintenance Operations Apprentice
08/2009 - 10/2011
Detroit, MI
  • Relocation assitance availabe
  • At the direction of Maintenance Operations, works in conjunction with the VP of Community Management, Senior Directors, General Managers and Community Managers (the “VP Management Team”) to advise on Maintenance issues, communicate Company standards and to ensure the correct execution of maintenance services throughout the assigned portfolio of Communities (“the Portfolio”)
  • Conducts ongoing informal inspections and frequent visits to Communities to assess maintenance performance and to assist the VP Management Team with resolution of maintenance issues
  • Coordinates rollout of any centralized maintenance initiatives or centralized systems within the Portfolio
  • Ensures that workloads are appropriate for Service Managers, Service Technicians, Housekeepers, Painters and Porters (collectively known as “Service Associates”) throughout the Portfolio and advises the VP Management Team on requirements for maintenance staffing, in accordance with Company standards
  • Manage supervisors and line associates to facilitate maintenance repairs on a day-to-day basis
  • Inspire and coach maintenance associates to execute all repairs at a standard of excellence. Oversee systems of quality monitoring, coaching, recognition, and performance management
  • Cultivate an engaging culture and create a positive employee experience. Communicate openly, treat all associates fairly, and celebrate successes
  • Liaise with Manager, Mechanical Services to arrange trade specific repairs when needed


Loyola Marymount University
2005 - 2009
Engineer's Degree in Facilities Management

Professional Skills

  • Who possess strong leadership, communication and negotiation skills with a proven ability to drive business improvements
  • Excellent problem-solving skills and ability to develop detailed plans
  • Strong organisational skills with the ability to manage a variety of activities simultaneously against tight deadlines
  • Good computer skills, including Microsoft applications, web-based applications, and related software
  • Strong understanding and experience of Procurement
  • Extensive experience in leading, motivating and managing a large team of highly qualified staff operating in a diverse technology driven environment
  • Ten (10) years experience managing facilities in Higher Education or similar complex working environment

How to write Maintenance Operations Resume

Maintenance Operations role is responsible for training, drilling, finance, procurement, trading, payroll, planning, reporting, insurance, travel.
To write great resume for maintenance operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Maintenance Operations Resume

The section contact information is important in your maintenance operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Maintenance Operations Resume

The section work experience is an essential part of your maintenance operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous maintenance operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular maintenance operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Maintenance Operations resume experience can include:

  • Strong leadership, communication and negotiation skills with a proven ability to drive business improvement
  • Leadership capabilities with experience in dealing with employee engagement
  • Experience in managing annual work programs and periodic maintenance programs
  • A good understanding of Asset Management and Asset Reliability
  • Experience managing employees and their performance
  • Internal -- e.g., develops a strong understanding of Ally's Call Center operations and technology with respect to customer connectivity to Ally's MLO team

Education on a Maintenance Operations Resume

Make sure to make education a priority on your maintenance operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your maintenance operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Maintenance Operations Resume

When listing skills on your maintenance operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical maintenance operations skills:

  • Develops and executes a Skills Matrix and Technician Training Plan
  • Communicate and present efficiently, effectively, and remotely to various organizational levels
  • Good understanding of proactive/reliability maintenance processes ie. Planning/Scheduling, P/M, PdM and root cause analysis
  • Solid understanding of manufacturing / assembly work environment
  • Experience developing strategic or tactical plans that are implementable
  • Ten (10) years experience directly supervising 25 or more FTE

List of Typical Experience For a Maintenance Operations Resume


Experience For Maintenance Operations Manager Resume

  • The desire to work in a collaborative environment with opportunities to provide coaching, counseling and training to team members
  • Direct responsibility for growing EBIT within maintenance category and Business Solutions
  • Proactively plan and manage renewals on time and ensure all renewals quotations are issued on time making use of reports to help manage this process
  • Assists with content and delivery for Maintenance and Engineering updates to various AvalonBay departments
  • Liaison between Maintenance Department, Management and Customer Service staff regarding work requests
  • Facilitate new initiatives as needed to ensure productivity

Experience For Execution Manager, Maintenance Operations Resume

  • Liaise with various regulatory authorities such as Public Health and Fire Prevention
  • Perform performance reviews and coordinate employee recognition
  • Management of quality assurance programs
  • Provide leadership and direction to Maintenance team in all HSN fulfillment centers
  • Consult on and support key project decisions as a Subject Matter Expert on the ongoing Supply Chain Optimization project and associated automated equipment and new processes
  • Lead a training program across all centers that enhance the mechanic skill set to better meet the needs of our operation, as well as ensure ability to support new automated technologies
  • Lead and manage a team of employees; scheduling, interview, assess and conduct performance evaluations, manage attendance records, perform payroll transactions, lead and attend meetings and provide counseling to employees
  • Ensures complete and accurate reporting to the Operations Director 10%
  • 15-25% travel primarily to fulfillment centers in Roanoke, Virginia and Fontana California

Experience For Manager, Maintenance & Operations Resume

  • Leads and coordinates supervisors and personnel of the maintenance departments 15%
  • Plans for and makes budget decisions and tracks expenditures for the M&O department 15%
  • Works continuously to improve campus buildings and systems 20%
  • Directs and ensures safety measures for the campus 10%
  • Enhances department morale, develops personnel, leads teamwork, mentors, and leads staff in engagement 15%
  • To be responsible for the end to end quote to order process
  • To manage supplier relationships at an operational level (Liaising with the buying team as required) for operational planning for renewals season and new business opportunities, detailed operational processes for quotations for existing and new business opportunities

Experience For Assistant Manager of Maintenance & Operations Resume

  • Manage Team Leaders to ensure operations team targets and objectives are set , understood and delivered
  • Be responsible for customer contact details to be up to date and current at all times
  • Maintains Asset Compliance information
  • Participates in organization-wide initiatives affecting Residential Service groups, such as system implementation and upgrades, new financial pronouncement implementations
  • Coordinates and participates in various advisory groups

Experience For Grounds Maintenance Operations Lead Resume

  • Manages the Environmental Compliance Certification process
  • Provides requirements, testing, and launch support for Maintenance and Engineering related system updates. Supports the review and updating process of Maintenance and Engineering policies and procedures
  • Maintains content and updates for department SharePoint site
  • Strong communication skills with the ability to create and deliver group presentations on function-related subject matter and to write reports in a clear, concise form
  • Responsible for the site’s employee safety, by deploying the ATS safety program and ensuring safety training, observations and safety incident investigations
  • Ensures alignment of customer expectations and ATS site goals

Experience For Senior Manager Maintenance Operations Resume

  • Leads the team to deliver safe, proactive, quality maintenance/materials services to satisfy the customer
  • Leads and builds the site team capability. Manages employee performance, development, adherence to policies and procedures, and selection. Works with individuals on career planning, training, skills development, and ongoing one-on-one communication
  • Manage financial performance of the site (revenue, expenses, and profit) to achieve set objectives
  • Develops and executes a site-specific maintenance plan per ATS standards
  • Builds and maintain a succession plan for key positions (i.e. Supervisors, Supply Chain, P/S)

Experience For Manager, Maintenance Operations Resume

  • Is the primary customer contact at the site and ensures the site escalation procedure is adhered to.
  • Communicates with the customer through daily, weekly, and monthly meetings. Conducts a regular review of the performance metrics with the customer
  • Drives a continuous improvement methodology and promotes cost savings
  • Analyzes and reports on key performance indicators, root cause analysis. Develops and executes action items, removes barriers, and addresses issues
  • Collaborates with sales and operations leadership to increase the scope of services
  • Develops and maintains compliance reporting for critical Maintenance and Engineering standards, including, but not limited to: Onboarding, annual certifications, hot works, Mechanical/Life Safety Evaluations
  • Manages the preparation and process of all contract-related agreements (including Capex, MSA Addendums, Resident Services Fixed Price and Service Agreements), insurance certificates, and proper accounting treatments

Experience For Maintenance & Operations Technician Resume

  • Project management of organization-wide initiatives affecting Residential Service groups, including communication and project plans for new system and process enhancements, capital expenditures, and other maintenance and engineering initiatives
  • Creates and owns delivery of Maintenance and Engineering updates to various AvalonBay departments. Content includes training, policy updates, product recalls, system enhancements, etc
  • Supports the review and updating process of Maintenance and Engineering policies and procedures. Manages the archival documents and change management to communities
  • Monitor and prioritize emergency calls to ensure appropriate assignment
  • Contract management and project management experience in line with budgets

Experience For P&mcls-maintenance Operations Manager Resume

  • Construction/project management experience
  • Manage the maintenance work order system and dispatch staff accordingly
  • Oversee and inspect work performed as needed
  • Investigate and track customer/manager concerns and make recommendations for corrective action
  • Provide work order reports on labor, materials and equipment expenditures

Experience For Director, Maintenance Operations Resume

  • Assist in the development of budget justifications for departments needs based on workload
  • Present recommendations for process and procedure improvements
  • Assist with bid specifications, maintenance calendars, and other contracted service assistance
  • Provide inventory reports and inventory audits
  • Perform other tasks consistent with the goals and objectives of the position

List of Typical Skills For a Maintenance Operations Resume


Skills For Maintenance Operations Manager Resume

  • Interpersonal skills to build strong relations with key stakeholders
  • Have experienced in managing work contracts and project management with finance and budgets
  • Five (5) years experience directly supervising 10 or more FTE
  • Seven years of operations / maintenance experience
  • Demonstrated ability to lead teams to achieve goals
  • Strong customer focus with the ability to build positive business relationships
  • Experience in application maintenance and operations
  • Progressive Experience in Environmental Systems Management
  • Compliance Regulation Management experience to include Title 5, RCRA, TSCA and Clean Water Act

Skills For Execution Manager, Maintenance Operations Resume

  • Experience with Microsoft Office (Word Excel, PowerPoint, Visio, and Outlook)
  • Active Leadership style, leads by example, strong work ethic
  • People/Department Management experience
  • Lead an effective inventory tracking and monitoring system with regards to spare parts, materials, tools, and supplies
  • To be responsible for resolution of escalated Customer/Supplier/System issues as required to ensure effective and timely resolution
  • Collaborates with and builds customer relationships to ensure priority alignment
  • Controlling budgets and meeting KPI’s
  • Managing the team (over 100 employees)
  • Insuring reliability and integrity of all fixed assets in your territory

Skills For Manager, Maintenance & Operations Resume

  • Monitors the Engineering overhead budget, including preparing and analyzing annual and quarterly financials and interfacing with internal and external auditors
  • Project manage key initiatives and projects, including supervising and coordinating the work of contractors
  • Residents enjoy access to outstanding schools, shopping centers, job centers, and outdoor activities
  • To develop an understanding of the NHS maintenance market and the drivers for that market, providing insights to the wider business
  • Coordinates and participates in various advisory groups, including the management of meeting agendas and documentation of any necessary after action items
  • Provides requirements, testing, and launch support for Maintenance and Engineering related system updates
  • Manager AOC staff (hiring, terminations, training, timesheet approvals)

Skills For Assistant Manager of Maintenance & Operations Resume

  • Conduct necessary OSHA and Safety training for new hires/ annual with existing staff
  • Business acumen knowledge of managing budgets
  • Related certifications and training
  • Renown for luxurious, resort-style amenities and exquisite landscaping
  • Able to deliver change as required and to implement process/standard ways of working
  • Result-oriented, problem solving, decision and execution focused

Skills For Grounds Maintenance Operations Lead Resume

  • Cultivate a culture focused on guest and associate safety. Ensure all associates comply with required safety training
  • A thorough understanding of Facilities Maintenance
  • Manage new installations, emergency repairs, equipment testing and contracted maintenance compliance
  • Work with System, Data Manager and Trading Manager to improve use of TPMS system by Team, Customers and Suppliers
  • To input as required into monthly reporting pack – data, market insights, supplier risks and issues

Skills For Senior Manager Maintenance Operations Resume

  • Oversees the development and scheduling of National Preventative Maintenance (apartments and common area)
  • Conducts training of work order processes and systems
  • Relocate to specified locations
  • Javits-Wagner-O’Day Act (41 U.S.C. 46-48c)
  • Impeccable design, thoughtful attention to detail, and continuous reinvestment means the highest level of value and vitality to the greater community
  • Choices to fit every lifestyle and budget, from value-oriented to ultra-luxury

Skills For Manager, Maintenance Operations Resume

  • Strong technical & commercial skills. - Proven track record focus on quality, accuracy, deadlines and orderly work - Strong leadership skills - Good interpersonal skills
  • Reporting and tracking of railcars-in-shop
  • Oversee non-technical repairs including minor plumbing/electrical, televisions, door locks, lightbulbs, temperature adjustments and pool monitoring
  • Be responsible for preparing, administration and expenditures of the department’s annual budget
  • Supervises personnel to obtain maximum efficiency while applying, in his departments, the company’s policies and procedures
  • Produce and maintain schedules regarding regulatory maintenance

Skills For Maintenance & Operations Technician Resume

  • Support shops in reducing time from railcar arrival to initial estimate submitted
  • Identify and assist in resolution of hold points
  • Maintain various data points and set-up/update as required
  • Liaise between various work groups to maintain work flow
  • Monitor work orders and out of order rooms and communicate time lines for repairs

Skills For P&mcls-maintenance Operations Manager Resume

  • Establish weekly work schedule and adjust to call offs, vacation requests, short-term leaves, etc
  • Coordinate scheduled room block maintenance for filter changes, battery exchanges, smoke and CO detectors
  • Liaise with homeowner services when room repairs warrant owners approval
  • Drive process and management of customer query resolution and supplier payment queries by the operations team
  • Responsibility for the management of customer quote and order process for renewals, offer alternative offers as required, develop larger projects with trust as identified by Maintenance Operations Manager/RAM/Customer
  • Strong communication skills, ability to obtain buy in from direct reports and to form strong and effective working relationships with internal and external stakeholders
  • Attention to detail, with a strong bias to customer service excellence

Skills For Director, Maintenance Operations Resume

  • Work as part of a team and also independently as required
  • Monitors and provides compliance reporting for critical Maintenance and Engineering standards, including, but not limited to: Onboarding, annual certifications, hot works, Mechanical/Life Safety Evaluations
  • Provides Executive Management with data analysis reports (audits, financials, project spend) and generates analytical reports for maintenance efficiency to identify potential cost savings and historical trends
  • Oversees the preparation and process of all contract-related agreements (including Capex, MSA Addendums, Resident Services Fixed Price and Service Agreements), insurance certificates, and proper accounting treatments
  • Assist Director, Lodging with budget
  • Ensure training requirements and certifications are current with all associates
  • Maintains subject matter expert knowledge for all maintenance software system applications. These include, but are not limited to: Unifier, MRI, Ops

List of Typical Responsibilities For a Maintenance Operations Resume


Responsibilities For Maintenance Operations Manager Resume

  • Represent the company in a positive and professional manner
  • Able to pass a drug test
  • Develop routine maintenance strategies and implement improved work processes to maximise utilisation of resources

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