Erp Resume Sample

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Marielle Volkman
40641 Littel Island,  Dallas, TX
+1 (555) 889 4405

Work Experience


ERP Database Administrator
05/2015 - PRESENT
Boston, MA
  • Utilize Oracle 9.x/8.x, C, C++, and Java technologies to perform programming
  • Analyze, design, and lead new areas of application enhancement within WWE’s future Saas based ERP in areas of Finance – Accounting, AP/AR, Fixed assets
  • Manage offshore development team for delivery of new programs including design documentation, code review, use case documentation and end user manuals
  • Develop appropriate testing and implementation plans for bug fixes, interfaces and new enhancements
  • Analyze source business data from JDE and develop or modify mappings to extract data into a new SaaS ERP and data warehouse environment for Financial and operational reporting
  • Coordinate program documentation including technical specifications, change history, test plans, test results and scheduled run documentation with offshore development team
  • Coordinate tasks related to JDE Configurable Network Computing (“CNC”), including package builds, deployments, security, configuration and trouble shooting of Enterprise, Database and Web servers running in both the Sun Solaris and Windows environments
  • Optimize our ERP ecosystem by segmenting functionality into the right teams and solutions
  • Manage day-to-day activities of 5 analysts while guiding team members’ career development
ERP Systems Analyst
07/2009 - 03/2015
Los Angeles, CA
  • Techno –functional expertise in PRMS, including knowledge of available reports and database tables
  • Experience in distribution modules and end to end Order to Cash process
  • Maintain strong relationships within program team, across Stryker Divisions and Geographies
  • Working knowledge of PRMS data structure in manufacturing modules
  • Track record of successful delivery at the individual and team levels
  • Demonstrates a strong work ethic and willing to take the lead on their own initiative
  • Flexible and willing to adapt to changing business requirements and be prepared to learn and support a variety of project needs and new technologies
Working Student ERP Foundation
10/2006 - 02/2009
San Francisco, CA
  • Serve as the primary liaison between the business users, functional and development teams for the Oracle Supply Chain and Manufacturing Applications
  • Translate functional requirements into technical development projects that incorporate best business practices
  • Review and monitor development, develop test plan, facilitate testing, implement, document user guidance, executie training and upgrade for different Oracle EBS modules including WIP, Shop Floor (MES/MOC), MRP/ASCP, Bills of Materials, Routing, Inventory, Purchasing, iSupplier, Sourcing, Capacity Planning & Change Management (Agile)
  • Perform data analysis to assess the current state of manufacturing operations to identify & recommend improvements, verify & validate the resulting requirements, and determine solutions that meet stakeholder needs
  • Elicit requirements using interviews, document analysis, requirement workshops, use cases, surveys, site visits, business process descriptions, interface analysis, task & workflow analysis, focus groups, brainstorming, and prototyping
  • Support the Oracle EBS for day to day operation, ensuring the Oracle Supply Chain and Manufacturing processes completes successfully, accurate and timely; and serve as the go to person for questions related to Oracle
  • Provide support and guidance with errors or when configuration updates are required
  • Coordinate with experts of different legacy technologies (PRMS, GIM, etc.) to identify data migration, field mapping, and transformation design requirements for all data objects within the Order to Cash (OTC) process
  • Develop functional design documents for Data Conversion Objects within Order to Cash (OTC) Work Stream

Education


University of Management and Technology
2002 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Benefits (flexible working hours, lunch vouchers, 5 weeks of vacation, sick days, language courses, trainings, pension insurance, team building activities etc.)
  • Troubleshooting/problem solving skills and experience; customer service skills and experience
  • Strong management, recruiting, training, coaching, and mentoring skills, coupled with excellent written, interpersonal, and presentation skills
  • Excellent organizational skills with good critical thinking and problem solving skills
  • Strong interpersonal communication and relational skills, good organizational and project management skills; self-motivated, energetic, and detail-oriented
  • Demonstrated skills in gathering, translating, prioritizing and documenting system requirements
  • Demonstrated strong analytical and problem-solving skills in researching and solving technical problems related to ERP systems

How to write Erp Resume

Erp role is responsible for business, analytical, technical, design, customer, leadership, interpersonal, planning, presentation, architecture.
To write great resume for erp job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Erp Resume

The section contact information is important in your erp resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Erp Resume

The section work experience is an essential part of your erp resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous erp responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular erp position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Erp resume experience can include:

  • Develop a data migration checklist and sign-off process to ensure completion of planned activities in accordance with Stryker’s change control policies and procedures
  • Excellent interpersonal skills, customer service, communication, analysis and problem-solving skills required
  • Experience in a business partner role with demonstrated results influencing global business operations, including demonstrated KPI’s
  • Strong communication, critical thinking and analytical skills. Ability to analyze business needs and translate into system requirements
  • Strong problem-solving skills with the ability to be flexible and adapt to changes in assignment
  • Demonstrated experience building and executing strategy

Education on an Erp Resume

Make sure to make education a priority on your erp resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your erp experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Erp Resume

When listing skills on your erp resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical erp skills:

  • Effectively communicate using written, oral, non-verbal, and active listening skills
  • Strong customer service orientation with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Excellent project management skills, with demonstrated track record of applying PM principles, practices and techniques
  • Experience in a similar role with demonstrated relationship building skills resulting in traceable, measurable, impactful results
  • Strong OOD and UML skills, be able to create and demonstrate design documentation and solution architecture
  • Excellent time management skills; able to work efficiently while meeting tight deadlines and multiple priorities

List of Typical Experience For an Erp Resume

1

Experience For ERP Systems Analyst Resume

  • A background in supporting ERP processes and technologies having experience with SAP ECC and SAP APO or solid aptitude for developing skills
  • Good verbal presentation and written communications skills
  • Strong knowledge in SAP TM with strong integration experience with SAP SD, SAP MM and SAP EWM
  • Demonstrated experience creating test plans, working with users in end user testing, and testing for Oracle application upgrades and patches
  • Report writing tools – Demonstrated skill writing reports and business intelligence applications such as Crystal Reports, Cognos, QlikView, PowerBI, etc
  • Experience with the Oracle e-Business Suite (preferably R12) with hands-on working experience managing technical organizations
  • Trained in advanced solution selling processes (eg. Miller Heiman, Spin, MSSP, Negotiation Skills training, etc.)
  • Prior experience in Global SAP implementations
  • Great interdepartmental relationship skills required
2

Experience For ERP Technical Analyst Resume

  • Expert skills on the technical aspects of Oracle Engineered Systems, SPARC Supercluster, ZFS Appliance, Exadata, Exalogic, Exalytics and Cloud Appliance
  • Thoroughly document the access provisioned to ERP systems and effectively communicate to caregivers and their respective management
  • Demonstrate and create prototypes, build reference architectures and define other effective solutions
  • Proven techno-functional experience with an ERP system necessary
  • Solid experience in SAP Production Planning and MRP in large and complex business environments,
3

Experience For ERP Business Systems Analyst Resume

  • Communicate effectively with customers to identify needs and evaluate technical solution alternatives
  • Sharing experiences and learning points gained whilst working in assigned projects with the other members of SA community
  • Working experience with global Finance department
  • Providing strong subject matter expertise to identify and translate business and system requirements into design artifacts and documents
  • Previous experience implementing Project Management, Time and Expense Tracking, Quoting and Invoicing modules of an ERP system
  • Experience in Maintaining SAP performance by planning and executing SAP tuning strategies
  • Team development and management experience, including recruiting, relationship management, mentoring and utilization management
4

Experience For ERP Architect Resume

  • 1 – 3 years’ experience supporting, designing and/or implementing application changes
  • Validates results by testing programs or coordinating testing with users
  • Leads data-related architectural and engineering efforts ensuring successful, effective design and functioning
  • Experience with designing, developing, and implementing complex integration for end-to-end solutions at a middleware level
  • Good understanding of international accounting and project accounting(WIP, differed revenue)
  • Experience in devising strategies and executing technology roadmaps and getting buy-ins from stakeholders / senior leadership across the organization
  • Good understanding of the process flow of the respective modules (Supply Chain Management / Project Management / Manufacturing / Finance / HR & Payroll)
  • Experience with data analytics, reporting and creating dashboards
  • Hands-on experience trouble-shooting and resolving any technical problems
5

Experience For ERP Solutions Architect Resume

  • Provides mentoring for application analysts and other less-experienced staff including delegation and quality review of work performed
  • Experienced with Obtaining quotes for transportation and also making cost comparisons
  • Experienced reading and writing basic SQL queries to manipulate data in Oracle EBS
  • Previous experience working with Learning Management Systems, such as SumTotal
  • Experience working contractual relationships with on-shore and off-shore sourcing suppliers
  • Experience in managing all aspects of SAP infrastructure and Database and networking (ECC, CRM, SRM, Portal and SCM
6

Experience For ERP Database Administrator Resume

  • Essential to have worked in the Egypt or Turkey geography and having a good understanding of the Market needs, culture and attitude towards SaaS in particular
  • Essential to have worked in the Kenya geography and having a good understanding of the Market needs, culture and attitude towards SaaS in particular
  • Experience mapping and/or analyzing EDI, XML, iDoc, ISO or similar formats/transactions
  • Experience depicting systems or data or process flows using diagrams
  • Experience in supporting and administering Ellucian Colleague is highly desirable
  • Experience deploying Oracle EBS to support Operations and Manufacturing requirements
  • Hands-on experience working at a manufacturing, distribution or logistics company
7

Experience For Senior ERP Systems Analyst Resume

  • Experience working in team environments and implementing organizational change
  • Technical leadership experience in architecting and working with ABAP and Middleware developers
  • Experience in developing high impact capabilities using latest technologies
  • Experience in manufacturing modules and end to end forecast to Supply process
  • Experience in software industry. Working in a consultancy capacity on customer sites across Europe.
  • Experience in leading Basis Operations is required
  • A proven track-record in leading global teams is required
8

Experience For ERP System Analyst Resume

  • A strong understanding of and commitment to Enterprise IT Strategic intent and the ability to translate that to the delivery
  • Experience in business analysis, requirements definition and building system solutions
  • Experience working with Microsoft Team Foundation Server or JIRA/GreenHopper
  • Experience in using JetBrains tools like ReSharper and DotCover
  • Experience working with RedGate ANTS Performance Profiler and SQL Tool Belt
  • Experience working with Warehouse Management Systems, especially HighJump WMS
  • Experience with messaging frameworks such as MSMQ, NServiceBus and/or WorkFlow engines
  • Experience with Monitoring tools like Splunk and New Relic
9

Experience For ERP & Business Application Expert Resume

  • Previous experience with system access provisioning
  • Industry work experience including business systems analysis, solution design, and deployment of major ERP Systems
  • Experienced with minimizing raw material and transportation costs
  • Experienced with MS Office applications, including MS Visio and MS Project
  • Experience deploying Oracle EBS in Europe and Asia to support cross functional business requirements
  • Demonstrated ability to learn new software, understand technical information and communicate it to others using clear, concise and user-friendly language
  • Previous experience working with Oracle (PeopleSoft) Human Capital Management and/or Campus Solutions enterprise software
10

Experience For Manager, ERP Consulting Services Resume

  • Experience in the development and support of complex global ERP projects including off-shore solutions to fulfill business requirements
  • Conduct OBI report design reviews, validating adherence to documented standards and best practices
  • Computer systems implementation experience supporting large scale ERP support organizations
  • Experience with working in cross borders teams
  • Experience with design, development, and implementation of complex data migration activities using Informatica PowerCenter suite of products
  • Develop and maintain effective relationships with business stakeholders to understand business needs and translate them into systems and reporting solutions

List of Typical Skills For an Erp Resume

1

Skills For ERP Systems Analyst Resume

  • Strong functional, analytical, troubleshooting, and problem-solving skills with the ability to establish effective working relationships
  • Strong presentation skills and experience interacting with business leaders
  • Strong interpersonal, oral and written communication skills; strong service orientation
  • Strong IS developing and operations skills and a deep understanding of the overall context of business processes and IS technologies
  • Demonstrated skills in business systems analysis, requirements gathering, design and system testing
  • Demonstrated skills in facilitating meetings and collaborating with customers on the resolution of business process issues
  • Demonstrates industry best practices and skills with, oracle databases, RAC, backup and recovery, UNIX and Linux operating systems, and performance tuning
  • High profile executive communication with strong influencing/storytelling skills
2

Skills For ERP Technical Analyst Resume

  • Demonstrated skills in facilitating team meetings and collaborating with customers on the resolution of business process issues
  • Demonstrated skills in business systems analysis, design, problem solving and system testing
  • Strong analytical and problem solving skills; ability to work creatively in a problem solving environment
  • Proven project planning skills (organizational and time management)
  • Demonstrated skill and experience in supporting the Workday ERP system
3

Skills For ERP Business Systems Analyst Resume

  • Expert level Program and Project Management Skills with understanding and practical experience with different approaches (Waterfall, Agile, CPM, etc.)
  • Demonstrated skills in business systems analysis, design and system testing
  • Strong organizational skills with the ability to successfully complete multiple tasks within established and changing deadlines
  • Strong independent analysis skills and ability to dig into challenges, identify solutions and share critical thinking
  • Strong problem solving and team work, communication skills
  • Excellent stakeholder management skills at all levels; both internally and externally
  • Identify and coordinate resource requirements defined by skills and experience
  • Strong software design and architecture skills
  • Good relationship building skills targeted at ensuring teamwork
4

Skills For ERP Architect Resume

  • Demonstrated ability to communicate effectively, including verbally, in writing and in presentations
  • Customer focus w/ strong problem-solving skills
  • Possess effective and concise communicative skills, both verbal and written
  • Presentation Skills -- Prepares and delivers effective presentations to communicate a message to a group of employees, peers, internal customers, or leadership
  • Strong facilitation skills ideally with groups involving groups comprised of individuals with diverse backgrounds
  • Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter
  • Demonstrated exceptional written and verbal communication skills, especially at the executive level
5

Skills For ERP Solutions Architect Resume

  • Excellent project management, negotiation and analytical skills required
  • Possessing demonstrated experience with conducting requirements gathering/design sessions for new functionality and customization
  • Outstanding documentation and organizational skills; able to assemble and present information clearly
  • Analytical and problem-solving skills in planning and designing creative solutions to meet customer needs
  • Demonstrated skill in supervising, developing and coaching employees
  • Strong understanding and experience of SAP testing tools and other SAP line of business products
  • Demonstrated experience with conducting test-plans and testing custom applications
  • Experience supporting Enterprise Applications in an IT/IS Department, or 5+ years hands-on experience implementing Oracle EBS
  • Progressive experience in understanding and configuring ERP systems (Oracle strongly desired)
6

Skills For ERP Database Administrator Resume

  • Experience with vendor evaluation and relationships management; Request for Information (RFI) and Request for Proposal (RFP) writing experience desirable
  • Experience Requirement:Three years of professional level experience specializing in the implementation and integration of ERP software
  • Demonstrated experience with a fundraising application and/or document content management application
  • Strong data analytics, reporting and database experience
  • Demonstrated skill in developing automated business systems
  • Solid experience in SAP Production Planning and execution in large and complex shop floor environments
  • Solid Architecture experience across multiple Architecture domains utilising ERP platforms such as Finance, HR and Supply Chain
  • Experience and good working knowledge of ERP platforms such as Microsoft Dynamics, Workday, Oracle Fusion/Cloud Financials/e-Business Suite or SAP
7

Skills For Senior ERP Systems Analyst Resume

  • Proven experience of working with IT suppliers in an outsourced environment
  • Effectively manage a team of approximately 30 people between Nice (France), Madrid (Spain), Bangalore (India), Lisbon (Portugal) and Sao Paolo (Brazil)
  • Effectively communicate at the ‘C’ Level
  • High level of interpersonal skills – has ability to manage customer expectations
  • Demonstrated experience being a thought leader that is inclined to continuous learning on future IT trends
  • Demonstrated experience leading and facilitating requirements and business model sessions with customers
8

Skills For ERP System Analyst Resume

  • Good managerial competency with proven record of training and mentoring
  • Demonstrated ability to make effective decisions using data
  • Hands-on experience in delivering SAP Projects in Basis and technical experience in SAP Basis – ABAP, JAVA and Dual Stack is required
  • Demonstrated experience leading the configuration and business model definition of federal financial management process
  • Proven experience implementing Oracle Cloud ERP
  • Develop documentation that effectively feeds training and change management activities
9

Skills For ERP & Business Application Expert Resume

  • Effectively communicate company strategy and manage teams through rapid change and at a high rate of growth
  • Demonstrated ability to prioritize and help achieve measureable results progressively and consistently is required
  • Proven Sales experience in the Oracle environment
  • Prior experience in a team lead or management role
  • Good user of MS Office products, and in particular very strong Excel capabilities
  • Relevant experience or equivalent combination of education and relevant experience
  • Support and communication skills
10

Skills For Manager, ERP Consulting Services Resume

  • Desire and ability to learn new skills and concepts
  • Proven effective track record of customer interactions
  • Demonstrated Source to Pay business design experience
  • Prior experience with manufacturing software required
  • Effectively develop and mentor ERP team members
  • Effectively serve as Project Lead on special projects
  • Excellent project management experience required

List of Typical Responsibilities For an Erp Resume

1

Responsibilities For ERP Systems Analyst Resume

  • Demonstrates excellent communication skills in collaboration with vendors that provide equipment or services
  • Excellent IS operations skills and a deep understanding of the overall context of business processes and IS technologies
  • Good presentation and communication skills for influencing senior leadership
  • User training – Effective oral, written, and social communication skills and the ability to communicate concepts to technical and non-technical audiences
  • Demonstrated sophisticated reasoning skills
  • Strong analytical skills and curious to go in depth
2

Responsibilities For ERP Technical Analyst Resume

  • Strong communication, interpersonal, and organization skills are required
  • Demonstrated experience successfully managing Oracle ERP implementations, specifically EBS R12, and scaling solutions to meet growing business needs
  • Strong experience of identifying and resolving issues between team members or other teams
  • Experience in Oracle EBS including Set-up experience within Accounts Receivables, General Ledger, Fixed Assets, Purchasing, Inventory, Procurement and AME
  • Good partner network -Has experience and knowledge of key competitors including SAP, Oracle, BAAN, JDEdwards and others in the Enterprise space
  • Experience as a team member on a couple Oracle implementations Experience working with clients in multiple industry's
  • Project management, communication and negotiation skills, problem-solving ability, achievement oriented
3

Responsibilities For ERP Business Systems Analyst Resume

  • Strong experience in leading IS people
  • Experience managing remote project teams strongly desired
  • Demonstrated experience with any of the following HR systems, Oracle EBS or Oracle HCM Fusion HCM Cloud, ADP, Kronos, and Taleo
  • Demonstrated experience in requirements gathering, project management, and customer service support
  • Experienced strategic thinker with a strong grasp of emerging technologies
4

Responsibilities For ERP Architect Resume

  • Effectively communicate the Oracle ERP & EPM product strategy and plans and increase mind share within the partner community
  • Participate in update training, supporting ecosystem and other events that help share one’s product skills with other consultants
  • Prior experience using QuickBooks is required
  • Ensure that adequate functional subject matter expertise for ERP exists within Textron and is effectively leveraged across BU’s
  • Strong experience in Solution manager and HANA
  • Experience in implanting the Buying and Invoicing process, Spend analytics, Sourcing, Supplier lifecycle management, Integration with Ariba and ECC
  • Experience in customizing / extending Oracle functionalities and building interfaces to external systems
  • Experienced with Improving supplier programs, establishing robust processes, statistical forecasting and strategic supplier management
  • Strong business understanding of manufacturing, inventory management, shop orders, BOM, engineering change orders
5

Responsibilities For ERP Solutions Architect Resume

  • ERP systems analysis and implementation experience supporting full life cycle financial/accounting systems with/for a public company
  • Functional experience in SAP Ariba space (Supplier Life cycle, Indirect Procurement, Sourcing, Contracting and Invoice to Pay)
  • Experience in creating and executing test scripts in support of functional design
  • Hands on experience with SAP GTS Risk Management, SAP GTS Electronic Compliance reporting - Intrastat reporting
  • Strong knowledge in Warehouse environments with Basic understanding of Production, SD, MM, Shipping, Logistics
  • Experience in building Oracle BI Publisher reports using RTF, eText XSL-FO templates
  • Excellent Onboarding Training + Development program
  • Experience using production scheduling systems
  • Experienced in building and maintaining executive client relationships
6

Responsibilities For ERP Database Administrator Resume

  • Skilled in presenting and demonstrating to a senior finance audience
  • ERP project lifecycle experience, using one of the following: Oracle, SAP, JD Edwards, Peoplesoft or other major ERP Applications
  • Progressive experience in understanding and configuring ERP systems (any)
  • Experience with Enterprise systems, including finance, HR and marketing
  • Experience leading and managing SAP
  • Deep experience with the following tools: Solution Manager; Technical Monitoring, ChaRM, SAML2, SAP Gateway, SAP LVM & PCA, SAP Root Cause Analyzer
7

Responsibilities For Senior ERP Systems Analyst Resume

  • Experience developing web applications using Groovy or Grails
  • Effective integration of service delivery across Ordering and Billing Solutions and Human Capital Finance Domains
  • Experience managing and leading small to mid-size projects for at least 5 years
  • Experience managing user requests, inquiries and troubleshooting problems in an Enterprise Systems landscape
  • Strong knowledge of Ariba Sourcing, Invoicing, Spend Analysis and Procure to Pay
  • Experience in solution sales of business applications specifically having sold ERP solutions (especially in highly complex environments)
8

Responsibilities For ERP System Analyst Resume

  • Develop a culture of innovation by identifying new generation SAP tools enhance user experience, productivity and business outcomes
  • Experience working with clients in multiple industry's
  • Experience training others on ERP controls and security knowledge
  • Provide ongoing feedback to staff members, set objectives, monitor performance goals and establish their professional development priorities
  • Experience in project/program management disciplines including waterfall and agile terminology
  • Experience leading external service providers
  • Strong knowledge of financial controls, SOD’s and accounting principles
  • ERP database administration experience in a data warehouse environment (managing multiple databases)
  • Collaborate BU’s to ensure that effective compliance and security related controls, policies and processes are in place and operating as intended
9

Responsibilities For ERP & Business Application Expert Resume

  • Two years working experience with ERP system
  • Experience using MorphX and Visual Studio
  • Experience debugging AX applications
  • Knowledge and skill with multiple operating systems such as Microsoft, Linux, and Macintosh is required
  • Prioritize tasks, organize work, and meet deadlines in a busy office setting
  • Work independently, demonstrate ingenuity and prompt action in resolving problems, and maintain a high level of confidentiality
  • Apply a sense of urgency, commitment and focus on the right priorities in analyzing business needs and issue resolution in a timely fashion
  • Experience in Oracle ERP modules with emphasis on Oracle Warehouse Management, Shipping, Order Management System
  • Experience in at least two Oracle ERP implementation and providing production support to business users
10

Responsibilities For Manager, ERP Consulting Services Resume

  • Provide guidance, coaching and effective assessments for various IT teams and initiatives
  • Demonstrated expertise in SAP GTS with at least 2-3 full-life cycle projects delivering new solutions. Integration knowledge of SAP GTS with SAP S/4 HANA
  • Hands on experience with configuration of SAP GTS for Compliance Management - SPL Screening, Embargo Check and legal control License Determination
  • Hands on experience with SAP GTS Customs Management - Import and Export Management, Customs warehouse, Direct filing with various customs authorities
  • Experience working with client or vendor-mandated methodology
  • Adhere to established System Development Life Cycle and Computer Systems Validation Policy and Procedures when implementing system changes

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