Consultant CRM Resume Sample

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Wyatt Rodriguez
5343 Breitenberg Fall,  Philadelphia, PA
+1 (555) 928 2743

Work Experience


CRM Senior Consultant
01/2016 - PRESENT
New York, NY
  • Identify the appropriate stakeholders for your area of work, considering the impact of your work and the broader cross-functional dependencies. Manage these relationships to meet stakeholders’ business needs and align expectations. Always strive to improve business partner satisfaction
  • Implemented complete life cycle of least 5 to 7 projects
  • Experience as a CRM functional consultant
  • Experience in E2E implementation and support projects in SAP CRM and ECC
  • Strong hands on experience in CRM sales
  • Hands on experience in middleware integration between SAP CRM and SAP ECC
  • Strong hands on experience in E2E process of SAP SD Order to Cash and Billing processes
CRM Operations Consultant
11/2012 - 09/2015
Chicago, IL
  • Work in a team environment and contribute to his teams’ knowledge and experiences
  • Construction and system configuration
  • Prepare and document project deliverables
  • Testing cycles (SIT , UAT)
  • Supporting after implementation (Post production support)
  • Be the solution owner of dedicated parts of our CRM solution within Marketing, Sales or Service
  • Be part of CRM projects and define business requirements and the most optimal CRM solutions as well as ensuring thorough testing
  • Ensure continuous improvement of the CRM platform and ensure deliveries according to clear release schedules
Enterprise Application Consultant Oracle Crm-entry Level
09/2006 - 07/2012
Dallas, TX
  • Good experience in handling invoice forms
  • Engage other departments (e.g., Customer Care, Cloud Services, Development, and Sales) to address customer and product issues
  • Willing to ‘roll up one’s sleeves’ and assist team wherever needed
  • Works with senior partner project to advise on technical aspects of a project
  • Works with other hybris Consultants to establish and refine best practice
  • Works with hybris Service Delivery Managers to schedule consultancy engagements
  • A crucial and creative thinker.
  • Act as single point of contact(Scrum Master role) between the client and the implementation team
  • Collaborate with all stakeholders including the client, onshore team and the business to deliver requirement features

Education


Colgate University
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills


  • Strong Influencing skills and communication skills
  • Global team player, effective and reliable team-builder with good communication skills at all levels
  • Experience managing global CRM teams and working with offshore teams
  • Extensive experience in CRM installation (on premise) and maintaining/updating product releases from Microsoft
  • Experience leading large complex technology projects
  • Some consulting experience to external clients
  • Consulting and / or CRM implementation experience

How to write Consultant CRM Resume


Consultant CRM role is responsible for travel, software, training, integration, architecture, research, design, english, french, basic.
To write great resume for consultant crm job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consultant CRM Resume

The section contact information is important in your consultant crm resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consultant CRM Resume

The section work experience is an essential part of your consultant crm resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consultant crm responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consultant crm position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Consultant CRM resume experience can include:

  • Or more of experiences in the context of marketing, sales, customer relationship management or from any or combination of the following industries
  • Knowledge and experience of major ERP and CRM systems
  • Experience in professional software development as SAP consultant or developer
  • Hands-on experience in professional software development
  • Experience in professional software development as SAP consultant or developer
  • Experience with Software-as-a-Service environments

Education on a Consultant CRM Resume

Make sure to make education a priority on your consultant crm resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consultant crm experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consultant CRM Resume

When listing skills on your consultant crm resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical consultant crm skills:

  • Good understanding of and openness for new technologies – this also means becoming an expert of our CRM system
  • Customer Focus, Passion for creating positive Customer Experience
  • Experience managing at least two full-life cycle implementations of CRM solutions
  • Consulting and / or CRM implementation experience
  • Have demonstrated expertise in project execution across the project lifecycle
  • Strong drive and passion for results to affect change

List of Typical Experience For a Consultant CRM Resume

1

Experience For CRM Senior Consultant Resume

  • Develop skill and competency on latest solutions and technologies relevant for internal sales processes
  • Assist in performance improvement opportunities by leveraging digital technology
  • Assist in service proposal development for project tendering
  • Lead or participate in research initiatives on technical or industry knowledge

List of Typical Skills For a Consultant CRM Resume

1

Skills For CRM Senior Consultant Resume

  • Willing to work across our European practice on client sites
  • Maintaining information about the Competency Centre,
  • Understanding of industry-standard business practices supported by CRM
  • Excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • OPEX Budgeting and Forecasting,
  • Have a team ethos working on One team with our partners
  • Financial Management of the Competency Centre including
  • Process POs, Invoices and Cross charging,
2

Skills For CRM Operations Consultant Resume

  • Platform KPI and Service review reporting,
  • Environment Capacity & Limits monitoring
  • Stakeholder mapping, issue management and risk management
  • SharePoint Online - making calls to SharePoint's Web Services
  • Used to working to standards and have a structured approach to design
  • A passion for new technology and seamless business flow with CRM technologies
  • Work with clients to develop and manage an action plan
  • Process requests from the CC staff and other IT groups,
3

Skills For CRM Business Consultant Resume

  • Contribute to and Review Projects estimates,
  • Platform performance & Utilisation metrics,
  • Power Query and Power Pivot (Power BI advantageous)
  • Management of Office 365 Dynamics CRM instances (Sandbox and Production instances)
  • Frameworks: jQuery, jQuery UI, KnockoutJS MVVM
4

Skills For Dynamics CRM Solution Lead-senior Consultant Resume

  • Informatica, SSI, Sitefinity, knowledge advantageous
  • Customisation/Development of the Platform to meet new requirements,
  • Provides technical direction and GSK expertise to project , support and Functional teams,
  • Maintains familiarity with architectural standards and vision, BU IT Technology Roadmap, technical landscape, validation requirements, central service request processes, GSK policies, and other aspects of GSK environment,
  • Challenge seeker, ambitious with strong personal drive
  • Supports Project Manager and delivery team to design, develop and transition new applications into production
  • Set project team and create and manage project plans
5

Skills For Dynamics CRM Functional Consultant Resume

  • SharePoint Server-to-Server Integration
  • SOAP and WebAPI SDK End Points
  • Delivery and results oriented
  • Flexible and prepared for global travel activities
  • Basic System’s administrator background
  • Adherence to all company mandated responsibilities
  • 4 full life-cycle CRM implementation
6

Skills For SBL CRM Territory Management & EIM Consultant Resume

  • 2-4 full life-cycle CRM implementation
  • Expertise in the Salesforce offerings and business model (or an ability to develop this quickly based on prior domain expertise). This would ideally be from Salesforce solutions such as Sales, Service, Marketing clouds; insights into Community, Wave Analytics and IoT are also valued
  • Training and certifications in Salesforce solutions highly desirable
  • Technical background in configuring the above, and/or in developing solutions e.g. for the App Exchange
  • Participation in the international consulting projects along with opportunity of implementing
  • Support training of our support organization when needed (planning, materials and execution)
  • Mobile internationally to serve our global clients and work with our Consulting teams in London, Paris, Munich, Amsterdam, Geneva, Madrid
7

Skills For Consultant, CRM Solution Development Resume

  • Other technologies of particular interest are Sitecore, Adobe, SAP Hybris, Magento, Pega
  • Fluent in English and ideally another European language especially French, German or Spanish
  • Knowledge of Humana’s internal policies, procedures and systems
  • Build communities of practice focused on different aspects of CRM e.g. Customer Service Centers
  • Increase quality of customer engagement through different communication channels by ensuring processes are consistent (where appropriate) and documentation, implementation, training and KPI tracking ensure traceability and consistency across the organization
  • Basic BI knowledge

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