Enrollment Resume Sample

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Enrique Harvey
84218 Schneider Place,  Detroit,  MI
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Work Experience

VP for Enrollment Management
12/2017 - PRESENT
New York, NY
  • Consistently exhibits behavior and communication skills that demonstrate DaVita Medical Group’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Designs, implements and executes an enrollment management plan through research and analysis of enrollment issues, trends, and models; provides leadership in advancing the College's enrollment goals
  • Develops strategic plans, establishes methods to implement initiatives, measures outcomes and monitors progress to achieve enrollment targets
  • Partners with appropriate College units to apply coordinated enrollment and retention plans which provide services to students and applicants in an efficient and effective manner
  • Administers data analyses and reports development related to critical enrollment issues; presents results to facilitate executive decision making
  • Oversees department budget and advises on allocation of College funds regarding enrollment efforts across other units
  • Manages professional and clerical staff
  • Previous related healthcare experience
Provider Enrollment
04/2012 - 06/2017
Phoenix, AZ
  • Develops, manages and adheres to annual department budgets for the organization and perform periodic cost and productivity analyses
  • Advises the President on enrollment trends which impact regional, national, and international enrollment outcomes
  • Collaborates with members of the President’s Cabinet to review, develop, establish, and implement University policies and procedures
  • Develops and mentors leaders within the Division of Enrollment Management while preparing them for future leadership roles within the University
  • Provide superior customer service to internal and external customers. Interact with customers to provide information in response to inquiries about products and services to handle and resolve complaints
  • Demonstrate an understanding of proper procedures for fingerprinting and/or enrolling applicants according to multiple program requirements (TWIC, HazPrint, and State & Commercial)
  • Remain up-to-date on Enrollment Solutions products and service offerings by successfully completing all available training
  • Create opportunities to add value for customers through the upselling of retail products and services
  • Provide face to face training and/or best practices of retail services and sales for new hire EA I’s
Enrollment Management Assistant
09/2008 - 12/2011
Boston, MA
  • Excellent organization and time management skills with the ability to handle multi-tasks
  • Problem solve, make decisions, and effectively communicate; and
  • Provides leadership and implements a strategic plan for Enrollment Management units which provide services to students on three distinct campuses
  • Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures
  • Articulates a student enrollment vision that is consistent with the University’s mission and strategic initiatives
  • Directs the formulation, implementation and enhancement of recruiting strategies (including marketing plans for recruitment and retention of students), enrollment policy, divisional operations, and services
  • Leads the Enrollment Management Council, a University wide committee with representatives from functional areas that are essential to strategic recruitment and retention initiatives
  • Provides leadership for the functional areas of staff development, budget management and resource allocation, strategic planning and assessment, and policy-making and enforcement


California State University, Los Angeles
2003 - 2008
Bachelor's Degree in Education

Professional Skills

  • Excellent oral and written communications skills; strong presentation and meeting facilitation skills
  • Outstanding communication skills; strong computer skills are essential
  • Strong oral and written communication skills as well as and interpersonal skills
  • Excellent communication skills, including the ability to effectively listen to all points of view, build consensus, and inform others of policies and plans
  • Computer Skills: Experience with a CRM and/or experience with PeopleSoft
  • Strong relationship building skills; a good listener, collaborator, and influencer
  • Strong analytical skills to understand, analyze, and address complex problems

How to write Enrollment Resume

Enrollment role is responsible for interpersonal, software, customer, reporting, planning, computer, microsoft, organization, analytical, purchasing.
To write great resume for enrollment job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Enrollment Resume

The section contact information is important in your enrollment resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Enrollment Resume

The section work experience is an essential part of your enrollment resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enrollment responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enrollment position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Enrollment resume experience can include:

  • Excellent typing skills with outstanding accuracy
  • Strong technological, management, operational, and planning experience and a proven track record of accomplishments
  • Excellent communication skills and exceptional customer service orientation
  • Strong organization, analytical and motivating skills
  • MS Excel skills; creating/saving/editing spreadsheets
  • Experience managing professional staff and creating an effective team

Education on an Enrollment Resume

Make sure to make education a priority on your enrollment resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enrollment experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Enrollment Resume

When listing skills on your enrollment resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical enrollment skills:

  • Strong verbal and excellent written communication skills with exceptional organizational and program planning skills
  • Strong organizational skills with the ability to respond appropriately and effectively in difficult situations
  • Clear communication skills, both oral and written, to be able to effectively manage a team and to work with staff, faculty and outside organizations
  • Demonstrated ability for strong oral and written communication skills
  • Strong analytical skills – the ability to use qualitative and quantitative data to inform enrollment strategy and decision-making
  • Strong skills in organization, communication and computer software - Excel, Salesforce, and Cognos reporting - and use of Banner student information system

List of Typical Experience For an Enrollment Resume


Experience For VP for Enrollment Management Resume

  • Project management skills – 5 to 7 years’ experience managing multiple projects
  • Experience working effectively with academic shared governance
  • Effective analytical skills with the ability to assess and identify potential risks associated with the provider enrollment process
  • Demonstrated effective leadership, 10 years of progressive leadership experience in a broad student life or enrollment management capacity
  • Marketing or sales experience from outside of higher education also represents relevant experience
  • Demonstrated understanding of marketing, recruiting, outreach and effective communication techniques

Experience For Manager Enrollment Resume

  • Experience in sales, business development, or recruiting for a respected company with proven success of exceeding targets
  • Demonstrated experience in working in a diverse higher education community
  • Experience: 2+ years' experience working within an educational environment, non-profit sector or government
  • Prior management experience
  • Communication skills to interact with all levels of management
  • Related work experience required in Data Entry related experience.

Experience For Enrollment Advising Manager Resume

  • Utilize basic selling skills to properly engage and present solutions to customers
  • Experience in Chronic Kidney Disease / Dialysis Case Management or clinic experience
  • Experience with MS Outlook (mail and calendar experience)
  • Experience with Microsoft Outlook (mail and calendar experience)
  • Familiarity with working under tight deadlines and experience developing systems to improve efficiency of data flow

Experience For VP, Enrollment Management Resume

  • Experience using a Windows PC and learning new applications easily
  • Able to efficiently manage multiple tasks, with varying degrees of priority, at the same time
  • Experience in working with Governmental agencies, CMS and AHCA
  • Four years experience working with students from other countries
  • Collaborate with Mason academic units and prioritize positive working relationships with all university stakeholders

Experience For Enrollment Management Assistant Resume

  • Experience in managing human resources, knowledge of current issues and trends in higher education, international education
  • A sense of humor, respect for others, and ability to be a team player, as well as developing effective teams
  • Experience working within Microsoft Excel with the ability to filter and sort
  • Experience using Microsoft Word and Microsoft Outlook (Word (create, edit, save) Outlook (send, receive, set appointments)
  • Strong proficiency using MS Word and Excel
  • Three years of experience in the insurance industry

Experience For Enrollment Processing Manager Resume

  • Coordinate assignments, work flow and establishes priorities on a daily basis for employees
  • Engages the entire AU community and collaborates across departments to set and fulfill enrollment management initiatives and marketing priorities
  • Greet all customers and provide a professional and welcoming experience
  • Consistently ensures the delivery of quality and responsive programs and services through effective assessment of outcomes of enrollment management programs
  • Managerial or supervisory experience supporting sales and marketing staff
  • Valid drivers license for operating state vehicles
  • Prioritize workload, multi-task, and manage time
  • HS diploma/GED or 6+ years equivalent experience

Experience For Assistant VP for Enrollment Management Resume

  • Demonstrated ability to work independently and as a colleague, think creatively, take initiative and use sound judgement under pressure
  • Strong, open and collaborative leadership style
  • Previous supervisory or lead position experience in a production environment
  • Experience in an enrollment department of a managed care organization
  • Experience with the HealthPartners’ membership system and functional areas
  • Experience with a high paced Call Center Environment required
  • Demonstrated proficiency with MS Office Products (Excel, Word & PowerPoint)
  • Demonstrated ability to use independent judgement and manage confidential information

Experience For Enrollment Assistant Resume

  • Experience in a hospital, physician's office or medical clinic environment
  • International experience (professional or personal), passionate to work in a multicultural environment
  • Previous Management or Supervisory experience with direct reports
  • A proven track record of entrepreneurship and innovation in higher education
  • At least one year of international experience (detail oriented or personal) and are passionate to work in a multicultural environment

Experience For Member Enrollment Lead Resume

  • Progressive work experience in provider or payor environment
  • Experience with UHG systems; IE: TOPS, ISET, ICUE, UNET, CES, CDB
  • Experience in managing complex processes and programs
  • Experience in operational capacity position
  • Experience in Provider Enrollment essential
  • Significant experience in planning, change management, problem solving, and organizing processes and people

Experience For Provider Enrollment Team Lead Resume

  • Demonstrated record of success in growing enrollments
  • Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility change
  • Recruiting and marketing strategy in coordination with the Regional Head and the Regional Marketing Manager
  • Understanding of revenue cycle processes including how provider enrollment impacts revenue
  • Maintains staff by recruiting, selecting, orientating, and training employees

List of Typical Skills For an Enrollment Resume


Skills For VP for Enrollment Management Resume

  • Excellent organizational skills, proven project management expertise; Strong verbal and written communication skills
  • Excellent customer service and interpersonal skills, whether in person, over the phone, or through electronic communicative methods
  • Outstanding interpersonal skills, able to quickly establish a trusting rapport with individuals at all levels
  • Experience working in a student service center with strong working knowledge of Financial Aid and Registrar functions
  • Experience in sales, business development, or recruiting with proven success of exceeding targets
  • Experience managing sales or recruiting team and proven leadership ability
  • Knowledge and application of English grammar with composition, editing and proofreading skills
  • Work effectively in a coordinating role across multiple constituencies
  • Customer service experience or experience in an office setting environment

Skills For Manager Enrollment Resume

  • Prior experience managing others
  • Work effectively independently and in a collaborative environment
  • Previous experience working with Microsoft Word (creating and modifying documents) and Microsoft Excel (creating and modifying spreadsheets)
  • Pharmacy Technician Certification required; in good standing with State Board of Pharmacy or Tech in Training Certification
  • Experience using a Windows PC and learning new application easily
  • Experience with Coaching and Developing
  • The ability to handle multiple issues and prioritize appropriately while working swiftly and efficiently without compromising quality customer service

Skills For Enrollment Advising Manager Resume

  • Demonstrated knowledge of strategic planning, best practices and understanding of current national trends in college student success models
  • 6+ months of experience working with members and providers in a health care insurance setting
  • Experience analyzing and researching data
  • Two years’ experience working in higher education in a student services professional position
  • Billing and / or eligibility experience
  • Intermediate level experience using Microsoft Excel (formulas and vlookup)

Skills For VP, Enrollment Management Resume

  • Experience with Epic, MS Access, MS Visio, Morrisey and/or other credentialing applications
  • Experience using Microsoft Word and Microsoft Outlook
  • Experience developing student-centered class schedule
  • Previous experience creating presentations with Microsoft PowerPoint
  • Previous experience working with Microsoft Outlook (ability to create/send e-mail and manage calendar)
  • Experience working with PeopleSoft Student Enterprise System

Skills For Enrollment Management Assistant Resume

  • Experience working in Community College Partnerships
  • Four years’ experience in management/supervisory role, managing at least 3 team members
  • Proven ability to develop and execute marketing strategies for target audiences
  • Six or more years of professional experience, preferably working with recruitment and selection for alternative certification programs
  • Five or more years' experience managing a large team of both remote and in office employees
  • Banner and/or Salesforce experience
  • Demonstrated history of community engagement
  • Demonstrated ability to manage a large and complex organization and budget
  • Reviewing and analyzing existing reporting metrics and other databases to provide key impact information for marketing and communication needs

Skills For Enrollment Processing Manager Resume

  • Providing guidance on developing and implementing a social media strategy for recruitment and reaching admissions targets
  • Using existing portfolio of digital assets and print materials, customize a multi touch employee facing benefits communications campaign for each group client
  • Creating and implementing a consistent external communications and marketing plan to recruit graduate students
  • Developing short and long term accountability metrics and time lines for marketing and communications
  • Helping programs develop and implement an integrated strategic communications plan aimed at increasing their visibility to prospective students

Skills For Assistant VP for Enrollment Management Resume

  • Understanding of the specific state regulations that govern processing within the enterprise book of business
  • Establishing, implementing, and assessing the university’s Strategic Enrollment Management plan for adult programs
  • A track record of success in achieving institutional enrollment goals, including recruiting diverse, international, student bodies
  • Provide on-going file monitoring as needed, including monthly reconciliation
  • Success employing outcomes and metrics-based, creative marketing strategies to achieve enrollment goals
  • Attend client implementation meeting via conference call to discuss Well-being eligibility file requirements as needed
  • Conduct hiring and training
  • Implement change with direct reports while collaborating with strategic partners in other areas toward a broad, strategic mandate
  • ‘Light’ editing of content to ensure the materials reflect client specific information

Skills For Enrollment Assistant Resume

  • Maintain pleasant demeanor when dealing with difficult projects
  • Leads implementation project activity for employer groups electing to participate in HealthPartners electronic enrollment processes
  • Provide administrative leadership, planning and budget oversight
  • Seeks to understand other’s point of view and confirms understanding
  • Stimulates others to take action and accomplish goals, even when no direct reporting relationship exists
  • Proficient of navigating the ADP organization to resolve client requests.

Skills For Member Enrollment Lead Resume

  • Medical / clinical environment (hospital) with moderate noise level due to coworkers talking, computers, printers, and floor activity
  • Intermediate proficiency with PowerPoint (creating presentations)
  • Certification through NAMSS as Certified Provider Credentialing Specialist (CPCS) and/or Certified Professional in Medical Services Management (CPMSM)
  • Work flex shifts, including afternoons, evenings, and weekends
  • Available to work an 8 hour shift between the hours of 7am – 7pm . Available to work 40 hours per week within the operating hours of the site

Skills For Provider Enrollment Team Lead Resume

  • Intermediate proficiency with Microsoft PowerPoint (creating presentations)
  • Basic understanding of eligibility functions
  • Knowledge and understanding of Education Advisory Board's Predictive Analytics
  • Exposure to diverse urban universities ( i.e. Hispanic and minority serving institutions)
  • In-depth understanding of MCR and MCD provider enrollment
  • Contact client direct or work with vendor/TPA regarding file requirements
  • Coordinate timeline for testing and production files to send
  • Work with client, HPD and/or Membership Accounting rep to resolve eligibility or file issues
  • Detail oriented with problem-solving abilities

List of Typical Responsibilities For an Enrollment Resume


Responsibilities For VP for Enrollment Management Resume

  • Demonstrated leadership, management, and supervisory skills, including the ability to work effectively with leaders of other teams
  • Strong technical, analytical, data management skills with the ability to manage and foster relationships among faculty, staff and external stakeholders
  • Design, establish, and maintain an organizational structure and staffing to accomplish the organization’s goal and objectives effectively
  • Commitment to effectively work in a team setting
  • Experience managing staff / teams of 20+ FTE’s & meeting performance goal
  • Experience advancing new enrollment processes, systems, and technologies by collaborating across functions and with other campuses or programs
  • Comfort managing budgets, including the ability to prioritize and allocate resources

Responsibilities For Manager Enrollment Resume

  • A demonstrated record of supporting student success
  • Experience in case set up for enrollment of employee benefits
  • Cultivate excellent working relationships with other institutional constituents
  • Evidence of progressively responsible roles in college recruitment/admissions/enrollment or a closely related function
  • Evidence of innovative uses of technology to further an enrollment mission
  • Evidence of creativity, energy, goal orientation, and collaborative management

Responsibilities For Enrollment Advising Manager Resume

  • Demonstrate an understanding of proper procedures for fingerprinting and/or enrolling applicants according to multiple program requirements
  • Healthcare payor enrollment experience
  • Significant experience with online and social media marketing strategies for students in all modalities
  • Demonstrate a personal and professional belief in the importance of high quality, accessible public higher education
  • Evidence of commitment to BSU values

Responsibilities For VP, Enrollment Management Resume

  • Energetic, flexible, eager individual with medical/health administration office experience
  • Account management, new business, or related experience
  • Previous experience in the for-profit higher education marketplace is required
  • Experience in the clinical research space in a position that required exposure to sites through either the PI’s or study coordinators
  • Five or more years’ experience managing a large team of both remote and in office employees
  • Work experience in Higher Education enrollment or recruitment
  • Enhancing the Division’s and the University’s commitment to diversity, inclusion, and multiculturalism
  • Making outbound calls to assess members' current enrollment eligibility for program

Responsibilities For Enrollment Management Assistant Resume

  • Providing patient education on benefits of KRS / KCP Program
  • Maintaining metric expectations for call contacts / enrollments / engagements / quality
  • Requesting clinical data and data entry function as clinical support
  • Develops staff by training, coaching and counseling employees
  • Develop and ensure all student recruitment marketing materials are consistent and aligned to KIPP Indy’s brand and messaging
  • Able to multitask on assorted merchandising planograms, stocking aisles and sales responsibilities

Responsibilities For Enrollment Processing Manager Resume

  • Assess, monitor, and evaluate all enrollment staff’s performance through weekly meetings and reporting
  • Plays a collaborative role within the office of enrollment management and be comfortable working in a team environment
  • Coordinate both application processing and decision administration for select non-credit and summer programs
  • Maintain appropriate staffing levels for each team
  • Provides technical guidance, supervision, daily work direction, motivation, and training for assigned enrollment specialists

Responsibilities For Assistant VP for Enrollment Management Resume

  • Supervises and ensures timely and accurate delivery of Enrollment Services to our customers, including the transition of new accounts
  • The Supervisor is responsible to report monthly indicators of the team’s performance, including calculation of monthly incentives
  • Implements new processes and key auditing controls
  • Represents the organization by participating in customer visits, or meetings with other units within UMR
  • Meets with individual staff members regularly to assess and align performance goals to ensure staff members are attaining their goals
  • Completes and presents performance reviews for staff as well as recommending salary increases and promotions
  • Work a flexible schedule, including occasional evenings and weekends
  • Develop, approve and ensure consistent implementation of the local standard operating procedure for Admissions

Responsibilities For Enrollment Assistant Resume

  • Develop and maintain productive communication with Pearson’s current and prospective Academic Partners
  • Under the direction of the Enrollment Management Operations Manager, and in coordination with the Enrollment Management team, support goals for all programs requiring application
  • Develop a culture of responsibility to student success as well as the Institution’s growth goals
  • Create sales tools that adhere to regulatory and Title IV, which assists in identifying the appropriate students for NewSchool of Architecture + Design’s programs
  • Develop a comprehensive enrollment strategy. Provide strong, consistent and strategic direction for the enrollment process, focusing on sustained, positive enrollment and revenue results. Think creatively about enrollment strategy. Maintain and continuously improve high academic standards for admission
  • Experience in university programs, online programs, and/or the health care industry – preferably experience working with competitive graduate admissions processes with a firm understanding of the health care industry
  • Work on deadlines with diverse group of people, in sometimes high stress situations, if necessary
  • Willingness and availability to travel and to work some weekends and evenings for events/conferences

Responsibilities For Member Enrollment Lead Resume

  • Experience in university programs, online programs, and/or the health care industry - preferably experience working with competitive graduate admissions processes with a firm understanding of the health care industry
  • Interpret client’s credentialing expectations and incorporate into EmCare credentialing process
  • Reinforcement of EmCare’s credentialing standards
  • Manage performance of 3+ Supervisors (supervisors lead 15+ FTE’s)
  • Disseminate admission requirements and application information to prospective students, in collaboration with and through the enrollment adviser and academic teams
  • Contribute to the weekly, monthly and quarterly applicant and enrollment goals through strategic collaboration with the enrollment advisers and academic teams to help advance relationships by providing knowledge and information in a timely and proactive fashion
  • Implement program-specific application processes and procedures for domestic and international applications with enrollment management colleagues. Maintain knowledge of peer institution policies to inform SPS policies

Responsibilities For Provider Enrollment Team Lead Resume

  • Collaborate with SPS Registrar, Academic teams and Enrollment Adviser team to lead efforts to achieve a seamless transition for matriculated students, including accurate and timely student record creation and handoff to student services
  • Collaborate with entire enrollment management team, SPS registrar, student services, and academic teams to set performance standards and expectations that yield excellence in student and enrollment services
  • Perform strategic planning with colleagues in support of enrollment management outcomes
  • Develop training schedules to ensure staff members are aware of updated procedures, practices and new technology functionality
  • Collaborate with appropriate administrative offices to ensure students are receiving the best possible service
  • Communicate with prospective families to engage them in KIPP Indy’s mission and provide clarity and consistency throughout the enrollment process
  • Serve as director of the one-stop service center and call center. Also, oversee student email and chat services
  • Develop, continually monitor and improve student services in student service areas
  • Oversees the maintenance of the college’s knowledge base as it pertains to Enrollment Management

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