Engagement Executive Resume Sample

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Oceane Kutch
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Work Experience

Consumer Engagement Executive
07/2015 - PRESENT
Chicago, IL
  • Creation and localization of content for brands, influencers and consumers
  • Amplification of content to maximize social/digital voice and drive business results; and
  • Measurement to assess effectiveness (e.g, of content creation, amplification efforts, etc.)
  • Co-lead specific brand pilots to derive best practices and guidelines for the region
  • Health care or managed care with Provider Contracting, Network Management or Provider Relations experience
  • Demonstrated project management experience and partnering with senior leadership on strategic initiatives
  • Maximize opportunities to meet the goals for engaged groups by managing provider performance and progression down path to value, for improvement in clinical and business outcomes
  • Oversee day to day operations and human capital of the Northeast’s Provider Organized Delivery System Owners (PODS Owners)
Provider Engagement Executive
01/2010 - 02/2015
Chicago, IL
  • Accountable for the overall PCP relationships and performance of providers in the Northeast Region
  • Accurately define gaps in Humana’s service relationship with providers and facilitate resolution
  • Work with Quality Analyst to determine efficient means for PODS Owners to utilize data
  • Achieve performance metrics for PODS Team under the triple aim model (cost containment, documentation and Quality) and Key Performance Indicators (KPI) / Utilization metrics
  • Cultivate build key relationships with internal/external business leaders to achieve goals
  • Independently compose, format, and edit non-technical business documents from draft stage to client ready work. This involves using organizational templates, branding and correspondence guidelines. Protect confidential internal and engagement materials
  • Align with Humana’s Integrated Care Strategy, with a personal commitment to help our provider partners improve the quality of care and optimal outcomes for our members
  • Represent Humana within the region, acting as a progressive thought leader on Health Care Reform initiatives and Humana’s approach to improving our health care system
Engagement Executive
08/2004 - 08/2009
Boston, MA
  • Capture the ‘Voice of the Partner’ and use direct Partner and customer feedback to generate requirements definitions for major processes and external systems functionality
  • To respond effectively to consumer contacts across all communication channels (phone calls, emails and social media within agreed time frames and at the highest standards of quality, helping maintain Britvic’s market leading consumer care service
  • To ensure consumers’ requirements and expectations are fully met at all time, whilst safeguarding Britvic’s brands and reputation
  • Regularly liaise with the Head of Consumer Engagement, the Consumer Engagement Manager and Britvic’s Consumer Engagement departments from other markets in order to gain understanding of Consumers’ requirements and remain up to date on Britvic products, processes and best practices
  • To manage all consumer conversations efficiently across all communication channels with a focus on delivering world class consumer experience to support globally admired brands
  • To respond effectively to consumer contacts across all communication channels (phone calls, emails, white mail and social media) within agreed time frames and at the highest standards of quality, helping maintain Britvic’s market leading consumer experience reputation
  • To manage the content publishing and community management on the social platforms of a variety of brands
  • To communicate in the brand appropriate tone of voice and lead Surprise & Delight activities
  • Identify appropriate engagement opportunities for brands and generate inspiration for social media content when possible


University of Phoenix - Des Peres Learning Center
1999 - 2004
Bachelor's Degree in Health Care

Professional Skills

  • Excellent relationship building skills with both internal and external partners with demonstrated ability to influence positive change within an organization
  • Strong in logistical planning, organization and coordinating skills
  • Proven business and financial acumen in the health care field. Marketing and communications skills are optimal
  • Enthusiasm and motivation essential, strong selling and presentation skills (oral and written)
  • Excellent English and Chinese communication skills (verbal and written)
  • Along with excellent English and Czech or Slovak language skills
  • Enthusiasm and motivation essential; a confident change-agent; strong engagement and presentation skills (oral and written)

How to write Engagement Executive Resume

Engagement Executive role is responsible for training, health, presentation, english, organization, reporting, retail, database, marketing, security.
To write great resume for engagement executive job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Engagement Executive Resume

The section contact information is important in your engagement executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Engagement Executive Resume

The section work experience is an essential part of your engagement executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engagement executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engagement executive position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Engagement Executive resume experience can include:

  • Strong display of confidence, including good communication and listening skills
  • Strong MS Office skills (Word, PowerPoint, Excel)
  • Attend necessary training courses (internal and external) to maintain a high calibre of technical expertise and soft skills
  • Management experience, associate development, with strong leadership capabilities
  • Strong understanding of social platforms as a user is essential (Facebook, Instagram, Twitter & YouTube)
  • Experience working on the payer side of health insurance

Education on an Engagement Executive Resume

Make sure to make education a priority on your engagement executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engagement executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Engagement Executive Resume

When listing skills on your engagement executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical engagement executive skills:

  • Good communication and presentation skills in Chinese and English
  • Strong MS Office skills (Excel, PowerPoint, Access, Word)
  • Organizational, engagement and networking skills
  • Demonstrated ability to think and act strategically in building and expanding relationships with internal and external stakeholders
  • Experience on collaborating with major e-Commerce channels (both on marketing and operation)
  • Relevant Marketing and Sales experience in FMCG or music industry

List of Typical Experience For an Engagement Executive Resume


Experience For Consumer Engagement Executive Resume

  • Previous experience on the management of Social Media platforms is desired but not essential
  • Experience with provider risk arrangements
  • Strong database software proficiency (Excel - pivot tables, PowerPoint)
  • Valid driver's license with willingness and ability to travel up to 50% within the state of West Virginia
  • Planning and implementation of the Brand’s integrated marketing & consumer engagement activity across social/digital media channels and CRM
  • To meet, and where possible exceed consumers’ expectations across a wide range of brands, whilst safeguarding Britvic’s brands and reputation

Experience For Provider Engagement Executive Resume

  • To represent Britvic and its culture internally and externally
  • Regularly liaise with the Group Head of Consumer Engagement and the Group Social Listening & Engagement Manager to maintain a strong working relationship and maintain best practices
  • Previous consumer engagement experience in an FMCG environment is desired but not essential
  • Cascade Monthly Facebook Calendar to all markets. Monitor their Facebook posts submission on Sysomos
  • Regional approval of Facebook geo-targeted content (copy and visuals), ensuring it is in line with Global strategy. Help to streamline and improve efficiency of our current social media content calendar process to dramatically improve our digital agility and speed-to-market
  • Cascade Paid Social Guidelines and follow up with markets on their Paid Social plan. Work with global on digital advertising execution. Use the ELC cooperate “Media Tool” to monitor the market media buy activities

Experience For Enterprise Engagement Executive Resume

  • Explore new platforms/new digital advertising tools. Provides direction & focus on platforms of greatest opportunity by market
  • Provide technical know-hows and organize trainings on Sysomos
  • Implement the APAC social channel strategy to oversee the market social business focus and optimize the channel assets from market to market
  • Software and database proficiency (SQL, SAS, Access)
  • Comprehensive knowledge of Microsoft Office (PowerPoint, Excel)

Experience For Public Sector & Stakeholder Engagement Executive Vast Networks Resume

  • Manage BSI’s consumer and public interest network, working with coordinators and consumer representatives, continuously improving the efficiency and effectiveness of CPI processes
  • Contribute to BSI’s CPI policy articulation
  • Recruit new CPI members at all levels, allocate representatives to technical committees, organize professional development
  • Undertake reviews of consumer coordinators and representatives
  • Maintain up-to-date knowledge of the standards development programme and the CPI spectrum
  • Design and manage engagement activities for and with consumer representatives

Experience For Partner Engagement Executive Grabbike Resume

  • Define and implement a digital engagement strategy to broaden engagement with consumers and the public
  • Represent BSI at consumer and public interest events, internal and external
  • Positive attitude and flexible approach to work
  • Knowledge of the UK, European and international consumer landscape would be preferable
  • Create and present in MS PowerPoint
  • Reliable transportation with the ability to travel within the region up to 75% of the time
  • Reliable transportation with the ability to travel within the region up to 50% of the time

Experience For Partner Engagement Executive Wheels Resume

  • Travel within the region up to 75% of the time
  • To effectively deliver the goals of the Consumer Engagement function, using the system and processes for the GB&I market and deliver an exceptional performance with the support of the Group Head of Consumer Engagement and the GB&I Consumer Engagement Manager
  • To manage consumer conversations efficiently across all communication channels with a focus on delivering world class consumer experience to support globally admired brands
  • MS Excel skills to include pivot tables, sort/filter
  • To build effective stakeholder relationships cross functionally within Britvic and externally with Britvic’s partners and agencies
  • To represent Britvic and its culture at all times
  • Leverages customer loyalty data, initiates and drives the CRM strategies for the Brand, including the long-term and short-term objectives of consumer engagement, consumer experience and business performance

Experience For Trade Engagement Executive Resume

  • Prior successful large account management
  • Leverage customer data in offline-to-online media efforts, and support in driving integrated marketing and Omni channel efforts
  • Implement all in-store execution programs including merchandising, collateral, non-saleable product (samples/testers), in-store events with timely delivery to trade. Implantation of animation calendars for each retailer
  • Monitor results and channel competiveness to ensure brand executional excellence
  • Beauty or luxury industry

List of Typical Skills For an Engagement Executive Resume


Skills For Consumer Engagement Executive Resume

  • Good understanding of team dynamism and ability to navigate professionally in a matrix organization
  • Experience of project managing Cerner Millennium implementation projects
  • Knowledge of and experience working within the healthcare industry
  • Health care information (HCIT) consulting and/or support work experience
  • Excellent understanding of APAC social media landscape, particularly on WeChat and WeiBo
  • With a strong analytical thinking
  • Progressive experience working in managed care
  • Deep understanding of value based provider agreements to optimize the provider results and experience
  • Experience and understanding of Managed Care

Skills For Provider Engagement Executive Resume

  • Experience in digital projects is an advantage
  • Diploma in Business or equivalent with 5 years of relevant experience
  • Financial management work experience
  • Project management work experience
  • Health care information technology (HCIT) work experience
  • Good communicator and comfortable to collaborate with other teams in a matrix environment

Skills For Enterprise Engagement Executive Resume

  • Project management work experience
  • Work related experience
  • Financial management work experience
  • Health care information technology (HCIT) work experience
  • Understanding of Medicare Advantage
  • Understanding of HEDIS and STAR measures
  • Understanding of the standardization environment and standardization processes would be preferable
  • Understanding of STARS and HEDIS measures

Skills For Public Sector & Stakeholder Engagement Executive Vast Networks Resume

  • Working knowledge of MS Word, Excel (pivot tables, bars/graphs, etc.) and PowerPoint
  • Understanding of value-based contracts, Medicare STARS, Medicare Risk Adjustment
  • Understanding of managed care reimbursement methodologies
  • Work in partnership with brand teams to provide regional overview of media buying spending and identify opportunities for scale, savings and optimization
  • Define what are the right standards for social/digital, as we have for print, including coop (media mix across retailers) and drive standardization of reporting as needed
  • Experience from FMCG environment, preferably in Trade Marketing / Brand Marketing functions
  • Completed 2 projects within the last 3 years using the Consulting Framework Methodology
  • Work with NA Marketing and Consumer Engagement to define and implement media allocation guidelines
  • Flexibility to travel (20-30% depending on location)

Skills For Partner Engagement Executive Grabbike Resume

  • Comfortable to work independently and confident to act as Digital Marketing Ambassador
  • Gain intimate understanding of the groups’ strategies and find new intervention opportunities for Humana to support the groups’ objectives
  • Possess a deep understanding of segmentation and/or market segment opportunity,
  • Product development and product positioning; able to direct the implementation activities for a team of stakeholders
  • Passionate for creating Cooperation programs for our key customers
  • Knowledge and understanding of service fund
  • Engage with key players in the consumer landscape in the UK, including Citizens Advice, CTSI, Electrical Safety First

Skills For Partner Engagement Executive Wheels Resume

  • Manage the BEIS CPITEF budget supporting CPI representation in standardization
  • Provide reporting on BSI’s CPI representation in line with EU Regulation 1025/2012
  • Expertise in communication methods, specifically including internet-based and social media channels
  • MS SQL or SAS programming
  • Structure/present ideas to seek consensus and buy-in
  • Highly communicative; able to influence positively to achieve desired result
  • Highly adaptable; able to cope with high demand, tight deadlines in a fast-paced environment
  • Progressive experience in provider-related support activities focused on collection, maintenance, reporting and/or interpretation of clinical/financial health care data and population health analytics
  • Prior consulting experience focused on the development and management of strategic provider relationships is desired

Skills For Trade Engagement Executive Resume

  • Reporting/analysis experience gained within a provider environment (hospital, physician group or private practice) is desired
  • Prior responsibility for the use of data management and reporting systems/tools in a complex payer and/or provider environment
  • Results oriented, with high drive to meet and exceed objectives and standards
  • Open to novel ideas and approaches, flexible in response to change
  • Project or Program Management Professional Certification

Skills For Marketplace Engagement Executive Resume

  • Lean Six Sigma Certification - International Association for Six Sigma Certification
  • Confident, Proactive and able to work independently
  • Very agile, capable to work under pressure
  • With experience from Fast Moving Consumer Goods Industry (FMCG) environment (3+ years as Key Account or similar commercial position, trade marketing would be an advantage)
  • And experience in community management field incl. management of website content, loyalty program
  • Demonstrate empathy or sympathy when required

Skills For Employee Engagement Executive Resume

  • Valid driver's license and reliable transportation with ability and willingness to travel around the region up to 50% of the time
  • And high collaboration spirit
  • Open to feedback and ability to improve performance
  • Polite, courteous and informative with consumers
  • Speaks clearly and concisely at the appropriate pace

Skills For Consumer Engagement Executive Director Resume

  • Adapts a tone of voice to brands and situations
  • Takes personal responsibility of their consumer cases, own actions and personal development
  • High levels of energy and passion with a sense of fun, aligned with our portfolio of brands
  • Intimately understand the omni-channel preferences and activities of our consumers, and develop social and digital consumer campaigns and offers consistent with these preferences
  • Execute our campaigns engagingly with the wider marketing team across online consumer touch-points in terms of our Brand story, communication vehicles, loyalty programs and general retail encounters with the Brand
  • Always think consumer first
  • This is an operational and entrepreneurial role which requires someone with a hands-on approach to business and strong perseverance, while upholding the highest standards of luxury

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