Employee Relations Resume Sample

8 votes
Chelsea Lynch
11116 Gottlieb Plain,  Philadelphia, PA
+1 (555) 188 9391

Work Experience

Employee Relations Lead
10/2015 - PRESENT
Phoenix, AZ
  • Consistent application of internal investigation best practices (consistent with TWC’s internal investigation process)
  • Re-hire eligibility and employment of relative’s reviews
  • Handle highly complex cases and manage escalated employee relations issues
  • Identify options to resolve issues and outline associated legal, people and reputational risks
  • Collaborate with HR Business Partners, Employee Relations (ER) and RBC Law Dept. to identify improvements in issue management, HR policies and legal strategies
  • Provide interpretation and guidance to delivery of RBC HR programs, policies, and procedures, recommending updates and enhancements as required; keep up to date on changes to employment law, assessing impact on RBC policies and practices
  • Build and maintain strong relationships with Business Groups, HR Business Partners, RBC HR and Employee Relations; build and maintain strong external network within HR and legal communities
Employee Relations Partner
10/2008 - 04/2015
New York, NY
  • Excellent decision quality; combines facts, experience and intuition to reach quality decisions that balance potential rewards with the likelihood of potential downsides
  • Demonstrates managerial courage; is direct and faces up to people problems quickly and directly
  • Exhibits composure; makes calm and rational decisions in high stress periods and situations
  • Make timely decisions; makes decisions that are simultaneously well-researched, thoughtful and timely before exhausting too much time and resources
  • Coaching and advising our leadership and employees regarding Employee Relations best practices, programs, policies, and procedures
  • Managing end-of-employment processes to include exit interviews, unemployment claims, and severance tracking
  • Responding to Employee Relations issues with the appropriate level of inquiry by consulting, intervening, or investigating and then delivering the most effective corrective action
  • Developing a working knowledge of the UL structure while building strong relationships across all businesses and functional areas
Employee Relations Assistant
12/2001 - 08/2008
San Francisco, CA
  • Support development of the ERAs and provide regular coaching to enhance their expertise and capability
  • Support managers dealing with legal challenges; assist in development of Employee Relations learning tools for managers
  • Skilled at human resource risk management; identifies, analyzes, manages and mitigates risk effectively
  • Demonstrated ability to effectively prioritize; differentiating issues by relative importance and taking action accordingly to follow through on them
  • Multi-task and manage multiple work streams to meet key milestones
  • Competency – Decision Making
  • Demonstrated ability to effectively problem solves; probes, sees hidden problems and uses rigorous logic to solve problems


Ottawa University - Wisconsin Campus
1996 - 2000
Bachelor's Degree in Human Resources

Professional Skills

  • Demonstrated application of employment law knowledge or significant applied experience in investigations/interviewing skills gained via prior roles
  • Demonstrated communication, feedback and coaching skills; ability to effectively communicate
  • Focused and disciplined. Strong organizational skills, great follow through on tasks, able to juggle multiple competing priorities
  • Growing & Learning - develop additional knowledge, skills and abilities with experience in the role
  • Complex problem solving, critical thinking, judgment and decision making, negotiations, active listening, persuasion, strong written and verbal skills
  • Strong influencing skills when recommending and implementing solutions with
  • Plan, organize and prioritize effectively while working with tight deadlines and changing priorities

How to write Employee Relations Resume

Employee Relations role is responsible for analytical, interpersonal, organizational, organization, conflict, negotiation, building, leadership, presentation, training.
To write great resume for employee relations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Employee Relations Resume

The section contact information is important in your employee relations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Employee Relations Resume

The section work experience is an essential part of your employee relations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous employee relations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular employee relations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Employee Relations resume experience can include:

  • Strong analytical and problem solving skills and business acumen
  • Project management skills and experience driving programs independently
  • Strong listening, interviewing, and counseling skills
  • Networking and communication skills (written and spoken)
  • Keen to continue learning and developing their skillset, having a growth mindset
  • Proven experience coaching and counseling all levels of staff on a wide variety of issues, and a thorough understanding of employment law

Education on an Employee Relations Resume

Make sure to make education a priority on your employee relations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your employee relations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Employee Relations Resume

When listing skills on your employee relations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical employee relations skills:

  • Excellent writing skills. Good platform speaking skills
  • Excellent written and verbal communication skills; Seminar presentation and public speaking skills
  • Strong oral and written communication skills, communicating effectively at all levels in an organization
  • Demonstrated leadership, verbal and written communication skills, including presentation skills
  • Possess and demonstrate excellent interpersonal skills and the ability to create positive working relationships with all levels in the organization
  • Public speaking and facilitator skills in order to speak effectively and persuasively on matters of interest to employees, and serves as facilitator

List of Typical Experience For an Employee Relations Resume


Experience For Employee Relations Partner Resume

  • Effective consultation and influencing skills. Ability to use constructive confrontation and conflict resolution skills effectively
  • Excellent stakeholder management and communication skills with the ability to build strong and effective working relationships based on respect and trust
  • Strong project management and organizational skills, Exceptional communication skills, considers
  • Proven change agent with strong project management, coordination, change management skills
  • Demonstrates strong organizational skills and ability to work in large, fast paced environment
  • Demonstrated strong interpersonal, negotiation, and conflict management skills
  • Strong attention to detail with strong analytical and training skills
  • Strong written and verbal communication skills, as well as experience with Excel

Experience For Employee Relations Analyst Resume

  • Strong communication, presentation and problem solving skills. Good knowledge of written and
  • Demonstrated ability to influence, communicate effectively in writing and during presentations, build relationships at all levels
  • Interpersonal skills to demonstrate keen emotional intelligence and subject matter expertise in a credible fashion
  • Strong analytical and problem-solving skills; ability to organize and analyse data
  • Keen attention to detail, solid organizational skills, and a process-oriented approach
  • Strong Microsoft Office skills (Excel in particular)

Experience For Employee Relations Coordinator Resume

  • Strong project management skills from research, design, analysis, planning through to implementation
  • Multi-task with strong interpersonal, analytical and organizational skills
  • Strong customer service skills; ability to work with various personalities and styles of individuals
  • Excellent customer service skills and a positive, helpful attitude
  • Approachable with excellent oral and written communication skills
  • Exceptional oral and written communication skills with strong attention to detail and accuracy

Experience For Employee Relations Lead Resume

  • Strong executive presence and interpersonal/influence skills in order to consult with and influence line of business and HR leaders
  • An approachable professional with excellent oral and written communication skills
  • Strong customer service orientation, organizational skills and time management
  • Excellent interpersonal communication and presentation skills, both written and verbal
  • Detail-orientation with proven skill in prioritization, time management and organization
  • + Possess strong verbal and written communication skills coupled with the confidence to thoughtfully assert his/her view
  • Excellent computer skills to include Microsoft Excel and Word required

Experience For Employee Relations Investigator Resume

  • Excellent communication skills and positive attitude required
  • Detail-oriented with solid research and analytical skills to make recommendations and plans of action
  • Exceptional written and verbal communication skills with a strong attention to detail
  • Strong organizational and analytical skills, ability to issue spot and analysis employment-related issues
  • Strong interpersonal skills, able handle low level investigations in partnership with the ER team and HRBPs

Experience For Employee Relations Business Partner Resume

  • Strong writing skills
  • Strong Analytic Skills
  • Strong investigating, problem solving skills
  • Strong analytical skills (problem assessment, solution generation)
  • Proven ability to think strategically and effectively work across a complex, matrixed organization
  • Strong Knowledge of employee relations process and conflict resolution skills
  • Possess excellent leadership and organizational skills

Experience For Head of Employee Relations Resume

  • Outstanding communications, project management and presentation skills
  • Experience translating knowledge of FMLA, NLRB, FLSA, ADA, etc., into effective decisions when dealing with employees at all levels of the organization
  • Experience of delivering effective employment law training for leaders, managers and employees
  • Effectively supports staff by assisting and guiding them through ERD’s tools and systems
  • Analytical and data management experience with experience translating data into action planning
  • Proficient PC skills (Excel, Word, Reporting, etc.)
  • Effectively present information and respond to questions from groups, managers, employees, Legal and Human Resources

Experience For Senior Employee Relations Partner Resume

  • Sound negotiation and mediation skills
  • Advise and collaborate with management and employees relative to effectively resolving ER concerns
  • HR experience and a good understanding of employment law
  • Equip the ER team with the appropriate ER skills to drive the performance management agenda
  • Ensure the case management system is consistently used across the ER team and line managers are effectively coached through issues and case management
  • Working effectively with labor unions

Experience For Director of Employee Relations Resume

  • Effectively summarize and communicate (orally and/or through PowerPoint presentation, Microsoft Excel and Word, e-mail or other tools) analytical data
  • Previous experience in Employee Relations, Strong knowledge of employment law
  • A proven post qualification experience in Employment Law
  • Collaborate and interact effectively at all levels of the organization
  • Experience in an HR Generalist or Employee Relations role; or 5+ years of experience in internal Investigations or with an HR focused law firm

Experience For Employee Relations Associate Resume

  • A demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment
  • Respond effectively to employee relations queries within specified SLA's
  • In HR /ER work experience OR 5+ years of experience in internal Investigations
  • A results driven, experienced HR professional with previous employee relations experience
  • Strategically prepare for interviews and effectively interview complainants, subjects, and witnesses
  • Experience in a supervisory or management capacity in lieu of Employee relations experience
  • Partner effectively with human resources and business leaders across multiple divisions and brands
  • Highly proficient quantitative and analytical skills

List of Typical Skills For an Employee Relations Resume


Skills For Employee Relations Partner Resume

  • Strong, demonstrated project management skills including the ability to drive change independently and manage stakeholders effectively
  • Excellent time management skills, organizational skills and a strong bias for action
  • Demonstrated leadership and problem solving skills; experience at building effective working relationships throughout the organization
  • Outstanding communication skills, specifically in written form and presentation and public speaking skills
  • Demonstrated strength in systems thinking.Solid dispute resolution, negotiation and conflict resolution skills
  • Solid communication skills and ability to build strong relationships
  • Related experience or Line HR manager experience with demonstrated employee relations and investigation experience

Skills For Employee Relations Analyst Resume

  • Strong verbal and written communication skills; strong editor and proofreader
  • Able to prioritize workload effectively with strong attention to detail
  • Strong interpersonal, collaboration and communication skills with a proven ability to handle sensitive matters with tact and diplomacy
  • Demonstrated strengths in listening, fact-finding, and exploratory skills. Ability to uncover additional information
  • Experience with effectively managing and resolving conflict
  • Excellent conflict resolution, negotiation and influencing skills

Skills For Employee Relations Coordinator Resume

  • Strong research and networking skills
  • Strong problem solving and conflict resolution skills required
  • Demonstrated strategic thinking, leadership and communication skills
  • Solid critical thinking skills and a commitment to continuous improvement
  • Customer focused with strong communication, interpersonal and influencing skills
  • Experience of working in a highly complex, international, matrixed organisation. Skills
  • Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint), Adobe Acrobat, Westlaw, and other software
  • Effective, active listening skills

Skills For Employee Relations Lead Resume

  • Excellent oral and written communication skills including the ability to organize and present information in a clear and concise way
  • Superior personal integrity and ethics, including an exceptional sense of discretion; strong interpersonal skills
  • Possess strong project management skills and ability to assess projects, communicate with stakeholders and closely follow established timelines and goals
  • Excellent inter-personal relationship management skills
  • Strong organizational, analytical, and conflict resolution skills
  • Has excellent analytical skills and the capacity to solve complex problems
  • Excellent computer skills, especially excel and data analytics

Skills For Employee Relations Investigator Resume

  • Good Presentation Skills
  • Excellent written and verbal communication skills and an ability to influence at all levels
  • Effectively organize, prioritize, and handle multiple assignments simultaneously
  • Presenting and Facilitating skills
  • String analytical and critical thinking skills
  • Outstanding interpersonal and verbal communication skills required

Skills For Employee Relations Business Partner Resume

  • Effective planning and priority setting with the ability to manage several complex projects simultaneously while working under pressure to meet deadlines
  • Proven ability to apply good judgment in making independent decisions and coordinating information
  • Conveys empathy, patience and listening skills when discussing sensitive issues
  • Analytical and problem solving skills including the ability to analyze data, understand trends, develop recommendations
  • Analyze complex data, interpret and apply provisions of collective bargaining agreements effectively within a business setting
  • Maintain controls and enhance effectiveness by developing case information, evidence, and settlement options; tracking cases

Skills For Head of Employee Relations Resume

  • Proven experience of leading others and setting clear expectations for delivery
  • Effectively manipulate large quantities of data while possessing a continuous improvement mindset
  • Proven experience of providing high quality customer service in a telephone based role
  • Prior experience working with a Unionized work force
  • Demonstrated experience in writing comprehensive investigation reports
  • Advance software skills utilizing Microsoft Office products
  • Strong experience in a HR/ER related environment operating within a fast paced and diversified organisation

Skills For Senior Employee Relations Partner Resume

  • HR experience in an international fast paced organization, with a demonstrated full understanding of performance management and employee relations
  • Effectively influence key stakeholders including managers and control partners
  • Convey empathy, patience and listening skills
  • Strategic thinking skills; able to understand how individual situations impact the whole
  • Relationship management, coaching and collaboration skills, with leaders and employees at all levels is required
  • Build rapport and communicate challenging information effectively
  • Effectively promotes positive employee engagement while adhering to the principle of integrity in alignment with the strategic direction of the organization
  • Experience of supervisory experience of high performing teams

Skills For Director of Employee Relations Resume

  • Exercise keen judgment and critical thinking skills in all aspects of the investigation process
  • Advanced Computer skills (Word, Excel, Power Point)
  • Prior Health/Hospital Industry experience
  • Demonstrated track record in prior project management role
  • Exceptional coaching, facilitation and conflict resolution skills

Skills For Employee Relations Associate Resume

  • Work effectively with all levels and business units of the organisation
  • Extensive employee relations and labor relations experience as demonstrated in general HR policies, programs, methods, practices and procedures
  • Work effectively in a high stress, high volume environment
  • Improve, support and create ER related policies, procedures, employment contracts and documentation that enable HR and the business to operate more effective
  • Mediation / Conflict solving skills
  • Knowledge of statistical analysis methods and basic mathematical skills
  • A seasoned, experienced professional with a demonstrated full understanding of employee relations
  • Demonstrated skill and ability to conduct and resolve basic and complex investigations and develop sound, reasonable conclusions
  • Help establish a positive and engaging workplace culture by effectively managing employee relations matters

List of Typical Responsibilities For an Employee Relations Resume


Responsibilities For Employee Relations Partner Resume

  • Show good / balanced judgment , relying on strong analytical skills
  • Strong communication (presentation and drafting) skills
  • Strong MS Office skills (Excel, Outlook, PowerPoint)
  • Excellent teamwork and interpersonal communication skills are required
  • Gain a strong understanding of our varying business groups in order to effectively manage ER cases and suggest policy changes
  • Excellent interpersonal skills in order to successfully interface at all levels of the organization

Responsibilities For Employee Relations Analyst Resume

  • Effectively and efficiently handle 6 hours per day of incoming calls from Human Capital, Managers, and 'One Breath' cases
  • Facilitate conflict or corrective action meetings with management and employee(s) while acting as an unbiased mediator to resolve concerns effectively
  • Project management experience and experience driving programs independently
  • High influencing, negotiation and conflict resolution skills
  • Analytical skills to identify and support key HR initiatives and bring solutions to the customer
  • Strong preference for construction industry experience, preferably on site gained with a contractor and/or employer association
  • Partners effectively to create change management and communication plans for a broad audience to include Human Resources and Gilead employees as appropriate
  • Effectively interact with employees at all levels of the Company
  • Tactical implementation skills; detail orientation

Responsibilities For Employee Relations Coordinator Resume

  • Effectively communicate, influence and partner at every level of the organization
  • Demonstrated experience in conflict resolution, mediation, facilitation
  • Computer skills in MS office (Excel, PowerPoint, Word), PeopleSoft and HRIS
  • Proven ability to maintain a professional demeanor, provide effective customer services, and make sound decisions
  • Exceptional communication skills, both verbal and written, at all organizational levels
  • Planning and prioritising work to meet workload demands with conflicting and critical deadlines

Responsibilities For Employee Relations Lead Resume

  • Establishing strong partnerships with colleagues, line managers and HR teams
  • Effective management of varied including complex cases, engaging key stakeholders and developing end to end solutions with expert advice
  • Experience leading teams and influencing enterprise decision-making
  • Experience in supporting and participating in the collective bargaining process
  • Experience operating basic office devices, including voice and case management systems
  • Interpersonal and communication experience, including building relationships at all levels of the organization

Responsibilities For Employee Relations Investigator Resume

  • A knack for managing projects or experience successfully implementing programs across geographically distributed teams
  • Proven track record in managing complex ER cases and providing advice and recommendations to senior HR and business managers
  • Experience developing workplace programs and policies and consulting on organizational practices
  • Solid understanding of employment law and common law practices and emerging industry trends
  • Problem solving and negotiating experience
  • Experience demonstrating a combination of assertiveness, poise, sensitivity and tact leading to high credibility and the ability to persuade

Responsibilities For Employee Relations Business Partner Resume

  • Demonstrated success developing and implementing complex employee relations strategies and policies
  • Proven ability to build strategic internal and external relationships by making connections and removing obstacles
  • Strong working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRB, Title VII, etc.
  • Good practical working knowledge of ER policy/practice and be well versed in HR best practice
  • Cultivates, develops and manages strong, lasting customer relationships
  • Partners with Legal team in conducting investigations and HR leaders to provide counsel and facilitate prompt and effective resolution of workplace concerns
  • Strong working knowledge of EMEA wide employment legislation

Responsibilities For Head of Employee Relations Resume

  • Experience with performance management, employee relations and data analytics/reporting
  • Experience with project management and driving programs independently
  • Seven years of employee relations experience to include conducting complex workplace investigations
  • Strong business acumen and a working knowledge of multiple HR disciplines
  • Utilizes applicable education, training and experience to complete assignments
  • Ensure consolidation and accurate reporting of ER delivery and issues across APAC, and be the APAC contact person for ER matters with Group
  • Operations focused with experience creating programs and processes
  • Able to assimilate large amounts of information; think laterally and juggle competing priorities
  • Practical experience in the areas of training, organizational development and talent acquisition

Responsibilities For Senior Employee Relations Partner Resume

  • Is proactive and demonstrates managerial courage in developing trusted advisor relationships
  • Demonstrates thought leadership in one or more HR disciplines and influences customer thinking as a trusted advisor
  • Experience in performance management, employee relations and data analytics/reporting
  • Understands and supports metrics for measuring effectiveness of Employee Relations within the HR department
  • Good working knowledge of HR practices and employment laws
  • Maintain effective documentation of workplace grievances, including harassment and discrimination allegations
  • Develop and maintain strong relationships with supervisors and employees through manufacturing floorwalks, 1:1 discussions, and team meetings

Responsibilities For Director of Employee Relations Resume

  • Builds credibility and effective working relationships with managers and employees
  • Skilled in working cross-functionally within an organization
  • Experience working in the construction industry in a labour relations capacity across multiple jurisdictions would be an asset
  • Demonstrates sound judgment in safeguarding confidential and sensitive information
  • Experience interacting with senior leaders and employees on employee relations issues
  • Experience and understanding in the area of employee engagement
  • Demonstrate sound decision making and judgment and be able to remain calm in stressful or critical situations
  • Work experience dealing with represented employees
  • Experience completing SAP transactions (HRS)

Responsibilities For Employee Relations Associate Resume

  • Experience providing HR support in State or Local Government organizations
  • Experience conducting complex and high-risk employment investigations
  • Excellent judgement in managing confidential/sensitive information
  • HR experience in a federal contracting environment
  • Thorough working knowledge and expertise in employee relations issues and strong ethical judgement in ambiguous situations

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