Ecommerce Specialist Resume Sample

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Novella Lebsack
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Work Experience


Ecommerce Specialist
10/2015 - PRESENT
San Francisco, CA
  • Own process for managing new product updates and launches on the Avid Web Store
  • Support product launches on the web store including content, imagery, pricing, etc
  • Contribute to web store related promotional campaign activities designed to increase sales
  • Continually monitor end-users’ experience between Avid.com to the Avid web store
  • Work closely with customer care call center to keep them of current on all new product launches
  • Collaborate with IT on feature and functionality improvements to the web store
  • Answer customer inquiries that have been escalated to the Web Store Operations team from Customer Care
  • Manage both regular and ad hoc web store performance reporting (e.g. weekly revenue forecasting and other sales related reporting)
Senior Ecommerce Specialist
04/2013 - 06/2015
Philadelphia, PA
  • Interact with Management where required to address inquiries regarding Web Store activities (e.g. product promotions, sales performance, etc.)
  • Liason between buying offices and vendors to ensure product data accuracy
  • Handles customer requests or issues in a timely manner
  • Regularly required to stand and/or sit for extended periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms
  • Regularly required to use computer to communicate via online channels
  • Occasionally lift and/or move items over 50 pounds
  • Minimal domestic travel is required – approximately 5%
  • Position to be located at Goal Zero in Bluffdale, UT – no relocation available
Digital Marketing Ecommerce Specialist
03/2007 - 11/2012
Philadelphia, PA
  • Open Office Environment – Primary Work Location
  • Implements approved content onto hotel guest microsites, TicketStation and Travel sites
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
  • High level strategy development including working closely with the broader global eCommerce team (based in NYC) and with the Sales and Finance leads in the markets
  • Granular strategic planning for key markets and customers – identify key unlocks required to accelerate
  • Participation in “special projects” including developing business case for new platform / product innovations; evaluating potential tuck-in M&A in eCommerce space; developing operational strategies

Education


University of Illinois at Chicago
2003 - 2007
Bachelor's Degree in Related Field

Professional Skills


  • Excellent oral and written skills to effectively communicate marketing initiatives to co-workers and outside vendors
  • Excellent analytics skills and experience with KPIs and Analytics software such as Adobe and Google Analytics
  • Good planning and data analysis skills, strong sense of “data talking”. Good at making business plan
  • Experience working effectively across diverse cultures and operating structures; proven ability to excel in a global environment
  • Previous experience with a proven record of demonstrating strong return on investment and achieving eCommerce targets
  • Demonstrates good organizational, leadership and problem-solving skills
  • Good communication skills and strong team work

How to write Ecommerce Specialist Resume

Ecommerce Specialist role is responsible for software, digital, analysis, marketing, interpersonal, analytics, excel, finance, retail, credit.
To write great resume for ecommerce specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Ecommerce Specialist Resume

The section contact information is important in your ecommerce specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Ecommerce Specialist Resume

The section work experience is an essential part of your ecommerce specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ecommerce specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ecommerce specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Ecommerce Specialist resume experience can include:

  • Incubation of new customers including building out the Biz Dev approach to best service and engage with new customer types and models in the eCommerce and digital space
  • Elevating our eCommerce capabilities in key markets globally; bridging the between subject matter experts in our global eCommerce team and our regional eCommerce teams
  • Leadership and influence management skills and ability to function effectively in a cross-functional team environment
  • Proven experience dealing with customer experience
  • Excellent interpersonal, verbal and written communications and organizational skills
  • Optimizing the user experience to ensure a seamless experience and purchase path

Education on an Ecommerce Specialist Resume

Make sure to make education a priority on your ecommerce specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ecommerce specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Ecommerce Specialist Resume

When listing skills on your ecommerce specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical ecommerce specialist skills:

  • Excellent written, communication and interpersonal skills with strong attention to detail
  • Responsible, detail-oriented, self-motivated and good problem solving skills. Excellent attitude with positive energy
  • Good communication skills (working directly with our top client)
  • Strong analytical, quantitative skills, detailed oriented
  • Excellent communication skills, both verbal and written, and the ability to interact with co-workers, work in cultural divers, remote teams
  • Excellent organizational skills, the ability to handle multiple tasks simultaneously

List of Typical Experience For an Ecommerce Specialist Resume

1

Experience For Senior Ecommerce Specialist Resume

  • At least two (2) - five (5) years’ experience in eCommerce sales and marketing, preferably with premium consumer electronics or consumer goods brands
  • Works well under pressure, manage workload effectively
  • An active interest in being part of a high performing team with an uncompromising focus on customer experience and Omni channel retailing
  • Solid understanding of software technology, engineering processes, IT industry standards, and software development methodologies
  • Demonstrated knowledge of eCommerce functional benefits, interaction with clients and vendors, and integration into a selling proposition
  • Strong business acumen across multiple functional areas (Sales, Marketing, eBusiness, Operations, etc)
  • Experienced in communicating with clients across many different mediums
  • Past experience in Technology, Project Management, or Technical Support role is desired
  • Multitask, prioritize and manage several projects at once
2

Experience For Ecommerce Specialist, Grandinroad Resume

  • Strong work ethic with a willingness to engage with and love our brand
  • Build and maintain strong external relationships with marketplace representatives
  • Hire and train system associates to ensure knowledge and skill-set growth
  • Experience with Ecommerce marketplaces (eBay, Amazon, Sears, Walmart, etc.)
  • Think both strategically and tactically with excellent attention to detail
  • Cooperate with corporate digital manager on deeper analysis of websites
3

Experience For Digital Marketing Ecommerce Specialist Resume

  • Experienced with AdWords and Sklik, Google Analytics
  • Illustrate an outgoing personality and demonstrate personal confidence
  • Strong attention to detail and problem solver
  • Supporting the execution of global and local campaigns (setup, test and activate) ensuring their consistency across all platforms
  • Working closely with the Marketing teams to ensure that all activity is planned and delivered accordingly
  • Loading product and user data into eCommerce Websites
  • Handling of customer provided design files to publish on eCommerce sites
4

Experience For Freelance Ecommerce Specialist Resume

  • Pricing management: price list management, periodic price changes, single price corrections, bulk price breaks, uom, and temporary sales price
  • Ongoing support of all ecommerce programs as needed
  • Point of contact for hotel visits that includes: scheduling time of visits, establishing rules of visit and assisting with set up
  • Day to day support of the Consumer and Commercial Business Managers including inventory planning, pricing and product selection
  • Perform account data and product data maintenance in SAP and Hybris, including testing and KPI reporting
  • Proactive and resourceful in solving problems, making decisions and executing goals
5

Experience For Regional Ecommerce Specialist Resume

  • Knowledge of digital marketing, including SEO, SEM, social media is an advantage
  • Assists with the daily production, scheduling, delivery, and reporting of various email communications
  • Completes daily, weekly and monthly analysis & reporting on email KPIs, leveraging data from multiple sources
  • Increase electronic processing percentage through sales and training of hotels
  • Investigate and report any operational/technical issues arising including proper ERP order integrations
  • Product sales and Conversion rate performance monitoring and reporting
  • Order and Customer Service Monitoring for product, pricing, and search improvements
6

Experience For Ecommerce Specialist, de France Resume

  • Systematic Email management: Content, testing, monitoring (Abandoned Cart, Product Reviews, other customer communications)
  • Design, propose and jointly implement e-Marketing campaigns with Product Marketing Managers and eCommerce Central team
  • Assists in the scoping and documentation ongoing website functional projects and improvements
  • Oversee customer account management, including daily monitoring of online survey results, and online account integrity
  • Analyze sales and buying habits of customers to forecast future sales and ad campaigns, including penetration reports and top category and item reports
7

Experience For Junior Ecommerce Specialist Resume

  • Maintain and report awareness of all ongoing activities in a clear and concise manner
  • Participate in working sessions with developers in order to resolve system defects with the solution that fits our client’s and vendor’s needs
  • Identify necessary test scenarios for key client customizations for regression testing
  • Communicate with internal/external client’s upcoming code releases and impacts
  • Review existing third party publisher assets to determine what it re-usable and what needs to be requested
8

Experience For Digital Marketing & Ecommerce Specialist Resume

  • Lead in a team environment is critical, including ability to lead through influence
  • Assists Email Marketing Team with various daily tasks
  • Be comfortable in a collaborative environment; flexible and open to ideas coming from all areas and levels of the organization, but also confident and decisive
  • Humble, highly collaborative, fully capable of functioning both independently and as part of a team
  • Enjoy seeking new and creative solutions to business problems ¨
  • Explore and manage marketing channels for academic market
9

Experience For Web Analyst / Senior Ecommerce Specialist Resume

  • Update product catalog information and content on the webstores (simple and configurable products) including exploded view parts diagrams
  • Manage webstore configuration & parameters (e.g. payment options, stock management, shipping, customer classes)
  • Responsible for managing the store's structure (images, banners, promotions, navigation, CSS, etc.)
  • Scope and document ongoing webstore functional projects (improvements/upgrades)
  • Understand key drivers of growth and factors impacting performance both positively and negatively
  • Provide foreward thinking recommendations based on the trends and data driven insights
  • Work closely with the Marketing teams to integrate Brand campaigns onto site
10

Experience For Associate Ecommerce Specialist Resume

  • Engagement with European team to help with product and promotion planning
  • Product refinement development (for Search narrowing)
  • Inventory display (available/not available for online ordering/preorder)
  • Provide first and second-level support for eCommerce in Sonova North American group companies, escalating issues to the DevOps Team as necessary
  • Provide training to internal stakeholders and external customers
  • Key focus is to grow sales and demand of Partner Projects offer in eCommerce, including
  • Ensure consistent product launch rollout/release plans and reporting results to all key stakeholders
  • Monitor and make recommendations on pricing alignment between wholesalers and eCommerce platforms
  • Manages and optimizes site cross-sells, site search, site speed, customer reviews/satisfaction score, personalization, including seo strategy

List of Typical Skills For an Ecommerce Specialist Resume

1

Skills For Senior Ecommerce Specialist Resume

  • High level problem solving skills and research/ analytical ability including the ability to obtain and interpret information and make specific recommendations
  • Strong analytical thinking – experience with web analytics software (Google Analytics or other software)
  • Digital Marketing knowledge and strong analysis skill
  • Ability & Drive to take ownership of projects, including personal development/skills required to excel at role
  • Experience of people management and capability of building a good rapport with co-workers and customers
  • Subject Matter Expert with Microsoft Excel and PowerPoint and demonstrated experience in modeling, analysis, research, and presentation creation
  • Advanced skills of MS Office: Excel, Power Point, Word
  • Related work experience with experience working in a customer-focused ecommerce
2

Skills For Ecommerce Specialist, Grandinroad Resume

  • Able to communicate clearly and effectively and to different levels
  • Written and oral communication skills in Chinese/English/Cantonese
  • Reviewing key lines and bestselling products to ensure opportunity is maximised, ensuring that key products have good visibility throughout the website
  • Reviewing competitor activity and analysing trends to ensure we are in a strong market position
  • Working with the inhouse design team to Identifying and implement User Experience best practices
  • Ensure a satisfactory customer eCommerce experience by performing site testing and monitoring data integrity through company owned databases
  • Assist Merchandising in the set-up of new items and improve existing listings to create a world class shopping experience
  • Understand pricing stack with input from Market Teams on price competitiveness and be responsible for understanding and prioritizing dev work to improve it
3

Skills For Digital Marketing Ecommerce Specialist Resume

  • Organised/co-ordination: able to prioritise according to preparation requirements including synchronisation of multiple elements with the same deadlines
  • Experience working across organizational boundaries and managing ambiguity
  • Strong understanding of retail inventory management, sales analysis, and marketing
  • Experience working with data analysis and analytics tools including TeaLeaf, Business Objects, Omniture / Google Analytics, Tableau
  • Excellent understanding of ecommerce & digital merchandising best practices
  • Experienced in proactive outreach and in driving action and execution and collaborating with peers for a shared positive outcome for the business
  • Excellent writing, editing, and presentation abilities
  • Possess a strong understanding of current online marketing concepts, strategies, and best practices
  • Previous experience in sales, purchasing, technical support training and/or customer service
4

Skills For Freelance Ecommerce Specialist Resume

  • Experience with e-Commerce marketplace, analytics, marketing, or accounting
  • Improve customer experience by pro-actively fixing issues and reducing transaction and revenue ͞leakage͟
  • Experience in e-commerce (online marketing)
  • Account management, sales planning, account development, business development experience desired
  • One to three years’ experience in eCommerce marketing
5

Skills For Regional Ecommerce Specialist Resume

  • Manage the workload & conflicting priorities to meet deadlines
  • Experience in Marketing
  • Ecommerce and digital merchandising experience
  • Excellent understanding of usability on ecommerce websites
  • Experience working as a ecommerce coordinator/manager
6

Skills For Ecommerce Specialist, de France Resume

  • 1 – 2 years’ experience with managing eCommerce platforms
  • Experience working with external agencies and vendors
  • Be highly accountable, possessing a “can-do” attitude and a strong results orientation
  • Experience in managing digital projects
  • Excellent communicator, both verbal and written, team player and a self-starter with the ability to take initiative in supporting business goals
7

Skills For Junior Ecommerce Specialist Resume

  • Experience in translating business needs to IT
  • Assign tasks to appropriate teams for issue resolution as needed, providing complete information prior to assignment
  • Performance-oriented with a strong sales drive
  • Drive conclusions and improve customer experience
  • Relevant experience is desired
  • Strong interest in technology, online systems and software
  • Customer centricity and insights to digital customer experience
  • Experience in leading and developing
8

Skills For Digital Marketing & Ecommerce Specialist Resume

  • Strong understanding of web analytics, best practices and available data relevant to marketing and onsite optimization required
  • Experience in an eCommerce, Marketing or Operations role
  • Experience in e-commerce, online or digital marketing
  • Experience with managing customer projects
  • Proficient in Microsoft Office with intermediate skill using Excel
  • Proven ability to interact & collaborate across multiple disciplines in order to accomplish a common goal
  • Consolidate the regional online promotional calendar
  • Experience in Content Management System (CMS) or Product Management System (PIM)
  • Able to work autonomously and as an effective team player
9

Skills For Web Analyst / Senior Ecommerce Specialist Resume

  • Corporate and/or agency digital marketing experience
  • Experience working with internal and external partners across multiple disciplines
  • Own decision on LOB product priorities to GPO and build a process to gather feedback from Market Teams
  • Conducting daily site walkthroughs to discover any errors or mistakes and amend accordingly, managing and resolving any issues with IT support
  • Managing existing website/mobile performance: 40%
  • Understanding of digital marketing landscape and best practices, with an emphasis on social media, email communications, and the web
  • Shopping cart and web site conversion rate optimization and A/B testing
  • Understanding of analytics and analytic reporting tools
10

Skills For Associate Ecommerce Specialist Resume

  • Liaising with clients to co-ordinate weekly offering on site
  • Working with the commercial teams and marketing team to help develop and deploy emails
  • Amazing and truly international work environment
  • Understanding of eCommerce business specifics
  • Interesting package with benefits
  • Managing site performance vs. sales targets set in management accounts
  • Managing all digital touchpoints
  • Testing for usability across devices, browsers, and responsive breakpoints

List of Typical Responsibilities For an Ecommerce Specialist Resume

1

Responsibilities For Senior Ecommerce Specialist Resume

  • Create landing pages to improve the effectiveness of the marketing campaigns and to optimize the customer experience
  • Working knowledge of and experience with content management systems and website development
  • Maintain strong relationships with Goal Zero work colleagues and third party providers
  • Experience with
  • Manage the positioning of value added content to improve the customer experience (images, videos, selection guides, spec sheets, customer reviews, etc)
  • Drive Ux improvements and feature enhancements to optimize the customer experience
  • Optimize site search experience - Implement improvements to improve the findability of products on our websites
2

Responsibilities For Ecommerce Specialist, Grandinroad Resume

  • Experience in a Customer Service position
  • Prioritize and meet deadlines among multiple projects
  • Operate in a fast-paced and deadline-driven environment
  • A strong sense of integrity and ethics
  • Analysing e-commerce KPI metrics daily to maximise sales opportunities and react accordingly
3

Responsibilities For Digital Marketing Ecommerce Specialist Resume

  • Drive strategy and change while implementing, analyzing and reporting on numerous concurrent eCommerce projects
  • Increase sales from our websites by increasing the # of orders, improving the conversion % and increasing the average order size
  • Optimize product pricing based on market demand and internal pricing goals
  • Be analytical, comfortable with producing and communicating KPI’s and budgets
  • Assume full responsibility for all reporting and issue resolution within the channel by being the single point of contact for all system escalations
  • Implement online/eCommerce marketing programs with other ongoing Above the Line & Below the Line (ATL & BTL) activities
  • Strength in leading and driving multiple large complex projects simultaneously
4

Responsibilities For Freelance Ecommerce Specialist Resume

  • Understand how digital direct marketing programs correlate with overall department and corporate marketing strategies
  • Back-up receptionist on an as needed basis and per schedule given. Assist accounting department as needed
  • Align with local eCommerce teams to execute marketing campaigns across local websites
  • Organized, multi-tasking and able to work under pressure
  • Shape marketing offerings and identify market segments and targets
  • Monitor, analyze and diagnose site issues through Tealeaf/Omniture and raise site issues/booking issues
  • Proficient with using Excel for data manipulation and analytics
5

Responsibilities For Regional Ecommerce Specialist Resume

  • Be completing their final year of graduate (Master’s level) studies
  • Proficient in software applications including 3rd party internet software (analytics packages, content management systems, ecommerce software)
  • Just off Rte 202 & close to King of Prussia which has a ton of great restaurants
  • Used to working with CMS systems (Bigcommerce prefered)
  • Implement multi-channel online marketing campaigns
  • Creatively solve problems while managing multiple projects
6

Responsibilities For Ecommerce Specialist, de France Resume

  • Manage multiple small projects simultaneously, utilizing resources from across the organization
  • Work under guidance of Digital Sales Operations Specialist to upload new product data & creative assets into the ecommerce administration tool
  • Resize and/or Recreate creative assets
  • Organize and track which products uploaded/to be uploaded
  • Collaborate with internal partners to obtain creative assets
  • Communicate to broader team weekly progress reports
  • Execute in close partnership with direct report and under tight deadlines
  • Aptitude to generate new ideas with recommended implementation solutions
7

Responsibilities For Junior Ecommerce Specialist Resume

  • Understand Retailer’s system capabilities and limitations; navigate and collaborate throughout Retailer’s organization and propose changes or modifications to leadership to best achieve outcomes
  • Work under guidance of Assoc. Ecommerce Director to upload new product data & creative assets into the ecommerce administration tool
  • Set up promotional campaigns and launch new banner creative in store
  • Collaborate with internal partners to obtain creative assets, product numbers, and other related product information
  • Communicate to Assoc. Director and broader team detailed progress reports
8

Responsibilities For Digital Marketing & Ecommerce Specialist Resume

  • Analytical mind and ability to analyze customer data and drive to insights
  • At least three (3) - five (5) years’ experience in eCommerce sales and marketing, preferably with premium consumer electronics or consumer goods brands on T-Mall and JD.com
  • Creation of variable data templates for eCommerce sites that accept end-user input
  • Fluent in English & Korean
  • Communicate clearly and articulate the business value of analysis to a diverse group of partners
  • Love to learn new framework and tools required as necessary for tasks at hand
  • Be subject matter guide on available data sources and their impact on the business
9

Responsibilities For Web Analyst / Senior Ecommerce Specialist Resume

  • Reconcile duplicate product listings or obsolete product listings to optimize the 3M catalog
  • Work closely with the Brand Center Digital Asset Management team to identify sources of new content and best practices and processes to manage data and assets for eCommerce programs with eCommerce sites
  • Work closely with Brand Center eCommerce and eCommerce Key Account leadership to identify and execute demand generation programs on time, on budget and to expectations. Understand account system capabilities and limitations; propose changes or modifications to leadership to best achieve outcomes
  • Navigate well in ambiguity & across organizational boundaries
  • Translate analyses into dashboards, graphics and summaries so the management team is familiar with results
  • Maintain and ensure product catalog and supporting areas are current and up to date – tech specs, images, videos, manuals, user generated content, copy and key UX features
10

Responsibilities For Associate Ecommerce Specialist Resume

  • Maintain and execute the content calendar which includes ensuring all pages on GoalZero.com are updated accordingly and are accurate and seasonally appropriate
  • Assist the Ecommerce Manager in identifying and implementing UX functionality to better serve Goal Zero’s customers and continually improve site conversion rates
  • Coordinate web development with platform providers and backend developers. Attention to timelines and budgets are critical
  • Manage the monthly process for site audits and content reviews
  • Build and deploy Goal Zero emails and blog posts
  • Manage inventory across marketplaces and monitor sales velocity
  • Plan weekly deals and promotions with eBay, Amazon and Sears

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