Ecommerce Resume Sample

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Violette Pacocha
9962 Elinor Mission,  Chicago, IL
+1 (555) 548 0603

Work Experience

Director of Ecommerce
01/2017 - PRESENT
San Francisco, CA
  • Improve our customers’ purchasing experience by maintaining an open channel of communication with Customer Service and other departments
  • Maintain an appropriate level (time, frequency and type) of communication to the stakeholders
  • Represent your respective function in internal or external events when applicable
  • Experience web marketing/ecommerce business experience
  • Develop and recommend strategic initiatives to drive top line sales and profitability to accelerate the growth of the brand’s eCommerce business
  • Manage third-party vendor relationship for running day-to-day site operations
  • Drive improvement opportunities to enhance the overall customer shopping experience from website to customer service to fulfillment while planning and executing site updates
  • Oversee the development of creative for the website and partner with Marketing, Art Department, Planning and third-party vendors to achieve department goals
03/2010 - 12/2016
Detroit, MI
  • Drive competitive analyses, staying abreast of industry best practices, integrating learning’s into the overall brand’s website strategy
  • Crocs is a growing company operating in 129 countries, delivering over 250 fresh styles of clogs, flip flops, sandals, toning shoes, boots, and colorful licensed products, selling 40 million pairs of shoes annually
  • Crocs offers a substantial benefits program. We are proud to offer our employees: healthcare, dental and vision; 401K company match and immediate vesting; FSA; Employee Assistance Program; complimentary shoes; and several discount programs to choose from
  • The Crocs Family is built on a foundation of Trust, Teamwork and Fun!
  • Keep abreast on industry trends, best practices and competitors’ sites
  • Strong understanding of the functional domain of omni-channel commerce, its position in our clients’ business ecosystem, and its relationship to other digital and physical functions, processes, and systems
  • Managing the execution of all marketing graphics and content areas based on information from Account Managers, Purchasing, Multi-Channel Marketing and Usability
  • Meeting the sales objectives for their respective brand(s), ensure visual merchandising is fresh, relevant and in-stock on homepage and backpages for both full and mobile websites
  • Managing a list of search pages, backpages, vendor pages and branding campaigns, setting expectations on frequency of updates, performance and number of pages that the team can maintain while ensuring a high level of quality
Ecommerce Merchandising Intern
01/2004 - 10/2009
Phoenix, AZ
  • Collaborate with Planning to create quarterly promotions plan to deliver the monthly sales plan
  • Lead the seasonal assortment product buy for the website. Ensure website is merchandised for optimal product selling performance thru product presentation, visual merchandising, site categorization, and ease of navigation
  • Develop compelling merchandise messaging (including imagery/copy) and channel communication plans (website, emails, mobile, social etc.) and present to cross-departmental teams for buy-in and execution
  • Proactively drive site analytics and monitor site KPIs (key performance indicators) to achieve sales plans
  • Identify and develop new features/functionality for website enhancements that improve conversion rate and reduce site abandonment rate
  • Manage the design, development, on site testing and post evaluation phases of site changes and launches of new functionality
  • Drive customer usability evaluations/reviews of the site and implement appropriate recommendations to improve site performance


Argosy University - Schaumburg
2000 - 2004
Bachelor's Degree in Business

Professional Skills

  • Strong leadership skills, an energetic management style and well-developed coaching skills
  • Excellent oral and written communication skills including executive presentation skills are required
  • Handle incoming retail customer service calls and emails with a winning attitude and strong analytical skills elevating the fan experience
  • Strong computer skills including experience using web based service and/or e-commerce tools
  • Excellent written and verbal communication skills, with experience presenting to and engaging stakeholders at all levels
  • Excellent analytical and quantitative skills, strong understanding of web analytics, marketing analytics & ROI
  • Experience with deep eCommerce experience, experience building and developing a user experience team

How to write Ecommerce Resume

Ecommerce role is responsible for analytical, business, interpersonal, microsoft, leadership, organizational, presentation, customer, excel, computer.
To write great resume for ecommerce job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Ecommerce Resume

The section contact information is important in your ecommerce resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Ecommerce Resume

The section work experience is an essential part of your ecommerce resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ecommerce responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ecommerce position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Ecommerce resume experience can include:

  • Use tactical skills, experience and talents to lead and deliver groundbreaking thinking and visionary goals for the website product line experiences
  • Excellent written and oral communication and strong problem solving skills
  • Excellent written and oral communication skills and ability to initiate and establish strong, productive relationships
  • Demonstrated ability to use browser-based tool kits for debuggingSomeone whose skills set was developed through significant self-teaching/self-learning efforts
  • Strong interest in developing a DevOps-centric skill set Experience with conducting QA in an Agile development environment
  • Strong problem-solving, analytical and trouble-shooting skills

Education on an Ecommerce Resume

Make sure to make education a priority on your ecommerce resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ecommerce experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Ecommerce Resume

When listing skills on your ecommerce resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical ecommerce skills:

  • · Strong analytical skills and advanced Excel skills required
  • Strong initiative, customer service focus and excellent interpersonal skills with experience in negotiations and consensus building
  • Excellent communication and writing skills. Ability to communicate effectively with all levels of management within the organization
  • Outstanding analytical skills with strong experience interpreting test results
  • Proven skills in troubleshooting, problem solving, prioritizing, and decision making
  • Strong writing, communication and presentation skills to drive effective collaboration and influencing within a matrix organization

List of Typical Experience For an Ecommerce Resume


Experience For Director of Ecommerce Resume

  • Strong teamwork and able collaborate across different teams and good interpersonal skills
  • Action oriented. Strong analytical and problem solving skills; experience in both process and solution development
  • Prioritize for your team effectively in a fast-paced environment, with competing priorities
  • Strong analytical skills and excellent relationship management ability
  • Proven time management, organization and priority setting skills
  • Strong copywriting skills and good grammar
  • Good project management or coordination skills in a complex environment (demonstrated through product launches or trade promotion organizations)

Experience For Head of Ecommerce Resume

  • Excellent planning, prioritisation and organisational skills to meet deadlines
  • Prioritize multiple tasks simultaneously, utilize resources effectively and drive for results in a fast paced, growth environment
  • Strong Microsoft Office skills (especially Access and Excel) required and G Suite (Docs, Sheets, Slides, Sites)
  • Excellent analytical skills – able to interpret extensive data to make actionable recommendations to the business
  • Extremely organised with excellent project management skills

Experience For Ecommerce Director Resume

  • Good analytical, organizational, and communication skills necessary
  • Good computer skills necessary in Microsoft Excel and Microsoft Access
  • Excellent project management skills, including the ability to work on several projects simultaneously and the ability to manage complex, global projects
  • Strong attention to detail, organizational skills, and ability to work well independently and as part of a team
  • Project management skills and attention to detail, with ability to prioritise and manage own workload
  • A fast learner with strong analytical skills and able to adapt to change
  • Able to multi-task in a fast-paced luxury environment and prioritize effectively

Experience For Ecommerce Marketing Specialist Resume

  • Exceptional organizational skills and very strong attention to detail
  • Develop and implement site experience strategies to create an intuitive user experience throughout the customer’s online shopping experience
  • Effectively manage multiple projects, priorities and deadlines for various stakeholders
  • Strong computer skills including: Microsoft Outlook, Word, Excel, PowerPoint, etc
  • Strong analytical skills - including Microsoft Excel
  • Proven ability to build strong relationships at the senior level across the business both internally and externally with good market reputation
  • Effectively influence and communicate cross-functionally with a strong focus on collaboration
  • Proficient in Microsoft Office programs (particularly PowerPoint, Excel). Excellent documentation skills

Experience For Ecommerce Operations Specialist Resume

  • Strong customer service, communication, organizational skills and attention to detail
  • Proficiency in computer skills in Microsoft Office Suite products, with customer relationship database tool experience
  • A fast learner with strong analytical skills
  • Strong written and verbal communication skills; ability to apply email etiquette
  • Strong leadership skills, able to motivate and inspire web design talent
  • Excellent communication skills (written, small group, interpersonal)
  • Self-starter with excellent verbal, written, and people skills

Experience For Ecommerce Operations Manager Resume

  • Excellent leadership, presentation, and problem solving/decision making skills
  • Excellent communication skillsl
  • Fast learner, passion for digital and effective communications skills
  • Demonstrated ability to effectively manage cross divisional initiatives in a matrixed organization
  • Strong Excel skills - V-lookups, pivot tables needed
  • Strong analytical skills to develop fact-based analysis to inform business decisions
  • Strong IT skills across all applications, especially Powerpoint
  • Strong organizational, influence, and communication skills
  • Strong analytics and project management skills

Experience For Ecommerce Merchandising Manager Resume

  • Excellent team player and works through interpersonal challenges effectively in Dell’s interest
  • Solid proven eCommerce experience from a global organizational set-up. Whether it is B2C or B2B is less important
  • Excellent written/verbal presentation and communication skills in English
  • Strong personal skills to deal with sensitive situations
  • Strong communication skills to work with other internal partners

Experience For Ecommerce Program Manager Resume

  • Excellent math skills and ability to work with numbers and budget reconciliation
  • Strong communication, organizational and follow up skills with attention to detail
  • Self manage and operate effectively with little oversight
  • Excellent interpersonal skills and commitment to empowerment
  • Positive attitude and strong organizational skills with the ability to work independently
  • Strong analytical skills – able to optimise against relevant KPIs & commercial goals
  • Excellent communications skills, technically proficient, detail-oriented, analytical, and results-driven

Experience For Ecommerce Executive Resume

  • Leverage extended teams, have strong negotiation, communications and presentation skills
  • Strong communication skills and be self movtivated
  • Good IT and web skills
  • Excellent phone etiquette skills required, as the majority of business is done over the phone
  • Strong Database skills – MS Access, MS Excel, SQL Server, etc
  • Excellent Microsoft Skills; Word, Excel and PowerPoint
  • Proven skills in marketing, merchandising and customer management
  • Serving as primary liaison between affiliate agency, publishers and shareholders, communicating effectively with all parties, to strategically grow channel
  • Outstanding verbal and written communication skills, with a focus on brand and consumer marketing

Experience For Ecommerce Operations Coordinator Resume

  • Outstanding copywriting skills and knowledge of SEO best practices
  • Strong retail ecommerce marketing experience including SEO/SEM, social media, content marketing, email, partnerships, and branding
  • Cleary and effectively communicate project status, issues and risks to internal partners including running executive steering meetings
  • Strong reporting experience, including requirements gathering, development of reports and production of reports
  • Experience writing and testing customer-facing content that is on-brand, relevant, and tailored to the customer experience
  • Critical skills include motivating, coaching, and leading others to provide exceptional customer service, build brand loyalty, and sell products
  • Proven experience in measuring, recapping ROI and replicating best practice conversion tactics

List of Typical Skills For an Ecommerce Resume


Skills For Director of Ecommerce Resume

  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritise and articulate highest impact initiatives
  • Strong management experience and skills with the ability to manage the high performing team and build a strong x-functional partnership
  • Excellent communication, organizational skills, ability to manage multiple projects effectively
  • Strong negotiation skills. Knowledge and experience in developing vendor partnerships
  • Demonstrable SQL skills with proven experience with any of the SQL coding variations – MYSQL / SQL Server / Postgre / Oracle
  • Wxcellent teamwork skill by knowing to collaborate across different teams and good interpersonal skills at all management levels
  • Strong conceptual skills with a solid understanding of the digital landscape
  • Excellent communication skills with experience of working cross-functionally
  • Strong writing skills (English) and strong attention to detail

Skills For Head of Ecommerce Resume

  • Strong analytical skills and proven knowledge of online analytics systems and processes
  • Demonstrates strong negotiation skills
  • Strong analytical skills and financial acumen; demonstrated by the ability to analyze situations and make recommendations
  • Superior collaboration and interpersonal skills with the ability to influence across a matrix organization to effectively deliver results
  • Excellent digital written and visual skills and experience with design programs, tools & platforms

Skills For Ecommerce Director Resume

  • Excellent analytic, quantitative, and data interpretation/visualization skills with proven ability document findings
  • Strong communication and presentation skills, with the ability to multitask and prioritize large projects and campaigns
  • Reporting UX skills and experience with visualization tools (e.g. Tableau, Qlik, Looker etc..) beneficial
  • Strong communication skills with the ability to influence, persuade others by increasing the understanding and compelling them into a certain line of action
  • Excellent verbal and written communication skills; proofreading, copy editing
  • Strong analytic and project management skills. Ability to drive reporting and decision making within direct reports as well as other departments

Skills For Ecommerce Marketing Specialist Resume

  • Time management, fixing priorities, organizing skills, attentiveness, accuracy in performance
  • Excellent oral and written communication skills, including meeting facilitation and presentations
  • Strong problem solving and decision making skills; action oriented
  • Strong problem solving skills and comfort working cross functionally
  • Good planning, organizing, project management skills

Skills For Ecommerce Operations Specialist Resume

  • Prior online marketing experience, specifically building plans that continuously improve buyer experience required
  • Solid project management skills including the ability to manage multiple projects/tasks concurrently with a focus on details and timelines
  • Excellent collaboration skills – this is a cross functional role within the eCommerce team and the wider sales & marketing organisations
  • Strong visual, communication, analytical, and reporting skills rooted in Google Analytics
  • Strong analytical and problem solving skills are crucial (e.g., business cases, ROI models, etc)
  • Superior analytical skills and experience applying data to make decisions
  • Strong project and time management skills to adhere to changing project timelines
  • Strong ability to effectively communicate complex topics to a wide and diverse audience ranging from technology developers to executive management
  • Statistical analysis skills coupled with strong problem solving ability

Skills For Ecommerce Operations Manager Resume

  • Excellent client facing and communication skills, both written and verbal
  • Improve onsite search no result occurrences and experiences by developing strategies to help consumers search more effectively and efficiently
  • Strong relationship development and negotiating skills; able to earn respect and trust among internal business partners and team members
  • Strong PC skills, including Powerpoint, Word, Excel and Visio
  • Strong experience with digital commerce tools for optimizing web site experience

Skills For Ecommerce Merchandising Manager Resume

  • Able to take creative feedback and make updates appropriately, showing strong collaboration skills
  • Demonstrated ability to effectively manage multiple efforts with varying deadlines
  • Excellent planning, time and deadline management skills
  • Strong visual, communication, analytical, and reporting skills
  • Technical background (web hosting services, administration skills, development experience)
  • Demonstrated project management experience including a demonstrated ability to work with blended teams of consultants and internal resources

Skills For Ecommerce Program Manager Resume

  • Strong communication skills, including executive presentation and conflict management
  • Excellent copywriting and creative skills
  • Strong communication skills with outstanding interpersonal capability
  • Solid communications skills and a team-oriented work ethic
  • Effective verbal and written communication skills and the ability to interact professionally with a diverse group and support staff

Skills For Ecommerce Executive Resume

  • Good knowledge of current best practices and ways of operating effectively with major customers
  • Very effective at building strong internal networks and able to operate with a wide range of people from different parts of the organization
  • Very effective at building strong internal networks and able to operate with a wide range of people from different parts of the organisation
  • Resilient with good interpersonal and time management skills
  • Excellent English communication and presentation skills, written and oral
  • Demonstrated project management experience including a demonstrated ability to manage blended teams of consultants and internal resources
  • Demonstrate strong aptitude in creating an easy, fluid, memorable customer experience

Skills For Ecommerce Operations Coordinator Resume

  • Proven networking/cross functional skillset
  • Strong analytical skills, including the ability to analyze sales data and determine key drivers
  • Strong oral, written strategic and analytical abilities along with listening skills and attention-to-detail
  • Experience in effectively working with multi-functional teams and external agency/vendor partners
  • Demonstrate logical analytical skills
  • Creative, diplomatic, cool under pressure and strong interpersonal skills

List of Typical Responsibilities For an Ecommerce Resume


Responsibilities For Director of Ecommerce Resume

  • Strong experience in project management with excellent planning skills
  • Outstanding analytical and critical thinking skills, strong experience interpreting data & drawing conclusions
  • Excellent project management skills and the ability to handle multiple priorities
  • Demonstrated analytical skills; experience in e-commerce analytic tools and online KPI’s
  • Effective presentation of information and strong verbal and written communication skills
  • Strong leadership, follow-through, and organizational skills
  • Excellent written and verbal communications skills with the ability to provide best in class customer service

Responsibilities For Head of Ecommerce Resume

  • Strong interpersonal skills and pro-active stakeholder management capabilities
  • Excellent analytical skills & customer oriented
  • Strong communication skills - written and verbal, and ability to work with cross-functional teams and present to small and mid-sized stakeholder groups
  • Outstanding organizational skills to coordinate all moving parts of a dynamic and ever changing environment
  • Outstanding analytical skills with the ability to interpret complex and extensive data and make actionable recommendations

Responsibilities For Ecommerce Director Resume

  • Demonstrated track record of Marketing, Consulting, Brand Advertising, Media Sales and/or Online Advertising experience (+7 years)
  • Solid Marketing, Brand Advertising, Media Sales and/or Online Advertising experience
  • Experience with proven track record of success managing and developing a digital marketing platform for a retail company
  • Experience in online performance marketing specifically experience in managing paid search and display advertising campaigns
  • Enhance the customer experience by improving how customers find and buy products from a prioritized set of revenue driving categories
  • Digital marketing experience in a retail, publisher, or e-commerce environment to include demonstrated proficiency in the following
  • Skilled in the area of effective marketing techniques as they relate to selling products to consumers online

Responsibilities For Ecommerce Marketing Specialist Resume

  • Deep knowledge of user experience best practices to create a visually pleasing, intuitive shopping experience
  • Demonstrated ability to deliver top line growth; experience in establishing procedures, implementing processes and successful execution
  • Demonstrates exceptional skill in communicating (oral and written) with all levels of management, internal and external, up to and including the VP level
  • Exceptional listening skills & ability to detect problem/risks without being in face to face situation
  • Advanced JavaScript skills; understanding of DOM events, AJAX, and JSON
  • Thorough knowledge and/or experience in sales or marketing with a proven track record of success through the development of long-term strategic relationships

Responsibilities For Ecommerce Operations Specialist Resume

  • Experience EC-related and digital marketing experience at a consumer brand (preferably FMCG) or e-tailer
  • Strong ownership, hands-on and good at dealing with ambiguity in a start-up like environment
  • Prioritize and manage product experiences that help the customer while maximizing business value for Express
  • Proven track record of driving intuitive customer experiences across digital platforms and devices
  • Team leader, people management and mentoring skills
  • Basic technical PC skills, including the ability to learn technical applications quickly

Responsibilities For Ecommerce Operations Manager Resume

  • Sales, trade, brand and/or ecommerce experience providing solutions in a large global consumer packaged goods company
  • Highly analytical. Skilled at using data to understand customers and drive business priorities
  • The ability to effectively collaborate and influence all areas of IT, Marketing, Wholesale and Retail
  • Effectively influence across matrixed environment
  • Strong knowledge of database platforms and technical interfaces. Advanced SQL experience required
  • Solid understanding and experience in usability and site design
  • Able to communicate clearly and effectively to all stakeholders
  • Effectively oversee the receipt, preparation and movement of samples between Brands and
  • Progressive experience in a eCommerce sales role with proven ability to deliver sales targets

Responsibilities For Ecommerce Merchandising Manager Resume

  • Fashion graduate with proven assistant experience in a Luxury Fashion/Studio environment
  • Proven experience in a highly pressurised environment
  • Proven sales or service experience in a service-oriented or Contact Center environment
  • Experience with proven track record of success
  • Effectively communicate, collaborate and work within a small agile group
  • Demonstrated passion to own a product and an issue, with a dogged focus on the user experience
  • Organized, strong attention to detail, timeous with work, and able to prioritize
  • Relationship building skills with ability to collaborate with key partners
  • Exceptional written and verbal communication skills. Ability to communicate complex or digital/social concepts to a non-technical audience

Responsibilities For Ecommerce Program Manager Resume

  • Strong interest in home décor, and have a passion for other lifestyle experiences such as fashion and beauty
  • Strong command of English and excellent command of Japanese language, grammar, spelling, and usage
  • Strong experience leading eCommerce initiatives in CPG categories
  • Demonstrated depth of UX experience, strategy, eCommerce marketing systems, tools & platforms
  • Exceptional management and team building skills are required
  • Strong experience with Java, JSP, J2EE, jQuery, JavaScript, web services, and Spring Framework
  • Strong experience with integrating Hybris with ERP backend (SAP and JDE), Salesforce CRM, and other major integrations

Responsibilities For Ecommerce Executive Resume

  • ECommerce/Digital marketing experience, multi-market experience is beneficial
  • Curious mindset with a strong desire to find new ways to improve the customer experience, ask though provoking questions and challenge the status quo
  • Prior experience with budgeting, A&P, ROI analysis
  • Effectively work with all levels at dealership, including dealer principals & general managers
  • Professional communication skills, both internally and client-facing
  • Strong experience recognizing value proposition and how it relates to customers’ needs
  • Strong understanding of and demonstrated ability to work comfortably with Linux command line tools and interfaces

Responsibilities For Ecommerce Operations Coordinator Resume

  • Advanced-level Excelskills with advanced formatting, formulas and tools
  • Intermediate JavaScript, CSS and HTML skills
  • Technical Skills in SEO, analytics, web dev (HTML, CSS, javascript,…), CDN, PIM, and syndication appreciated
  • Work and interface effectively with all levels of the organization
  • Basic PC, MS Office, and Internet usage skills
  • Exceptional leadership skills to direct the eCommerce Staff
  • Analyzing information and making educated decisions to improve customer online shopping experience (images, taxonomy, search, navigation, etc)

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