Director, Spa Resume Sample

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Jamil Kulas
66201 Antoinette Prairie,  San Francisco, CA
+1 (555) 674 7868

Work Experience


Director of Spa
07/2016 - PRESENT
Dallas, TX
  • Exeperience in a similar role in a luxury hotel with knowledge of China market is required
  • Working exeperience in China is an asset
  • Develops, evaluates, motivates and coaches Spa/Salon, and Pool employees’ to ensures adherence to departmental and company policies and procedures, providing prompt, fair and effective enforcement using accountability and recognition tools
  • Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements
  • Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Wyndham’s established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management
  • Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items
  • Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives
Director of Spa Salon & Pool
03/2012 - 03/2016
San Francisco, CA
  • Ensure that all balance sheet accounts, including bank reconciliation’s are reconciled on a timely basis
  • Maintain compliance with Wyndham’ standards and regulations to ensure safe and efficient operation of the hotel
  • Directs or prepares all financial reports in accordance with Wyndham’s requirements meeting various due dates and deadlines
  • Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention
  • Perform Rooms Managers’ performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
  • Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation
  • Prepare monthly/annual departmental budget/forecasts and provide supporting documentation for senior management’s review when necessary
  • Demonstrate equal commitment to exhale’s soulful culture and profitable enterprise
Director, Spa
08/2008 - 10/2011
New York, NY
  • The ability to work closely with Engineering to maintain quality and mechanical operation of all Spa equipment
  • The ability to oversee the cleanliness of the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering
  • The ability to understand and implement emergency response procedures and respond properly in any hotel/ spa emergency to assure staff and guest safety
  • The ability to effectively integrate Spas with the Resort operations wherever possible and in accordance to the direction of Spa trends
  • The ability to utilize all computer systems relevant to the departments
  • The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department
  • The ability to be certified in CPR (Cardiopulmonary Resuscitation) and first aid and also assures sufficient number of certified spa staff is on premise at all times

Education


University of Virginia
2003 - 2007
Bachelor's Degree in Related Field

Professional Skills


  • Strong management and development skills are essential
  • Flexible, open-minded, adaptable to change, with strong organizational, management and time management skills
  • Excellent communication skills in English, preferably in Chinese as well
  • Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily
  • Establishing excellent ways of working with various Spa operations
  • We are looking for individuals who are strategic, proactive and who have a proven track record in both sales and marketing of a Spa
  • Applicants are required to have experience with driving local traffic to Spa through well thought out Activities Calendar

How to write Director, Spa Resume

Director, Spa role is responsible for training, basic, leadership, retail, finance, purchasing, payroll, insurance, travel, events.
To write great resume for director, spa job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Director, Spa Resume

The section contact information is important in your director, spa resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Director, Spa Resume

The section work experience is an essential part of your director, spa resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, spa responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, spa position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Director, Spa resume experience can include:

  • Accounting and budgeting experience is required
  • Sitting: 6-8 Hr/Day; Walking: 0-1 Hr/Day
  • Overlooking renovations and ensure complete control over budgets as when required
  • Sitting 6-8 hrs a day
  • Formulating new business and marketing plans
  • Demonstrating an astute personality to be the face of the operation

Education on a Director, Spa Resume

Make sure to make education a priority on your director, spa resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, spa experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director, Spa Resume

When listing skills on your director, spa resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical director, spa skills:

  • Offering a strong understanding of Asian culture and values
  • Solid knowledge of Spa operations including systems
  • Previous experience managing a team of 20+ therapists/attendants/instructors
  • Focus attention on guest needs, strong interpersonal and problem solving abilities
  • Create staffing models, review work schedules, and approve all personnel decisions prior to any action by the operations mangers
  • Relevant experience of 1-2 years in same responsibility

List of Typical Experience For a Director, Spa Resume

1

Experience For Director of Spa Resume

  • Ensure that the departmental training manual are continuously updated, maintained and used effectively
  • Conduct weekly walk through of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order
  • Retail/business understanding, including time management, self-motivation, conflict resolution and problem-solving abilities are required
  • Conduct quality hiring, staff training and processes that encompass the Company's diversity commitment
  • Are able to treat the guests with courtesy and have a knack for building and maintaining positive relationships
  • Develop subordinates through coaching and mentoring
  • Work with Hotel/Regional Sales and Marketing departments
2

Experience For Director of Spa Salon & Pool Resume

  • Are a service oriented team player and have the ability to create a work environment which sparks creative thinking and innovation
  • Develop an annual operating budget, review financial results, and report progress to the General Manager on a weekly basis
  • Ensure that all Spa & Fitness Centre colleagues have an understanding of the financial aspects of the hotel
  • Ensure proper, efficient and profitable functioning of the Spa & Fitness Centre
  • Ensure proper staffing at all times
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
3

Experience For Director Spa Salon Operations Resume

  • Are champion of spa and wellness operations and have a natural passion to drive exceptional sales growth with higher guest satisfaction
  • Review and approve any purchase orders
  • The Director has frequent personal contact with resort members, guests, and vendors to resolve conflicts and insure the highest quality of service is being delivered at all outlets
  • The Director is often called upon to complete special projects assigned by the General Manager
  • To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, guest service and optimum financial performance
  • Responsible for the quality of service and maintenance of the product at the Spa in line with Four Seasons operating standards
  • To prepare monthly financial and statistical reports for the Hotel senior management incorporating proposals and recommendations regarding policy and operation of the Spa, competition, occupancy and usage, market share and achievement of targets
4

Experience For Director of Finance Wyndham Grand Clearwater Beach Resort & Spa Resume

  • To work closely with the General Manager and Hotel Marketing Team in the preparation of Spa marketing plans for the year
  • To coordinate all promotional plans and projects for the facility. To provide leadership, direction and support to the employees of the Spa and to develop a highly motivated team who can deliver high standards of service in all areas
  • To effectively integrate the Spa within the Hotel marketing strategy and to ensure that the Spa is marketed correctly both internally and externally. This includes responsibility for ensuring that all hotel staff are kept informed of changes or additions to information in the Spa
  • Take responsibility for health and safety within the Spa and Fitness Centre, ensuring adherence to both China regulations and Company guidelines
  • Play a leading role within the Hotel’s senior management team, and act as an ambassador and representative of the hotel and sense Spa
  • Assist Hotel Manager in the preparation of strategic business plans for the department
  • Take responsibility for ensuring the pre-launch phases of the Spa are proactively organised and within agreed timescales with particular attention to ensuring awareness and launch events are successful
  • Responsibility for the overall management and performance of the Spa and Fitness Centre, ensuring high standard of professionalism, customer service and financial performance
5

Experience For Director Rooms, Leisure & Spa Resume

  • Provide leadership, direction and support to the colleagues at the Spa and Fitness Centre to develop a highly motivated team who can deliver high standards of service in all areas
  • Ensure that sense experiences. Policies and procedures are properly understood and followed through
  • Ensure the entire spa & wellness meets and exceeds the Spa Experience Programme standards
  • Two or more years of leadership experience in the spa or hospitality industry with high quality service
  • Review performance and operational issues on a regular basis with Hotel Manager in line with parameters defined in the Operations Manual
  • Effectively integrate the Spa and Fitness Centre within the hotel marketing strategy and ensure ongoing representation of the Spa and Fitness Centre both internally and externally
  • Plan an annual calendar of promotional events in line with cultural and relevant events
6

Experience For Director of Spa-tunis Resume

  • Plan and act as host when required for VIP and press visits
  • Ensure spa collaterals. Point of sale and promotional materials reflect the quality and integrity of both sense Spa and Rosewood Hotels & Resorts
  • Maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents
  • Effective conflict management skills, Strong problem-solving skills
  • To ensure each section of the SPA & Wellness is managed effectively and results in maximizing productivity and quality of work
  • Master in physical education / fitness administration
7

Experience For Director Spa & Recreation Resume

  • Able to drive change and look for operational efficiencies in the organization
  • Displays high levels of flexibility, initiatives, sincerity and Team Work
  • Maximizes spa sales and revenues for the hotel
  • Ensure the spa team is aware of monthly budget and individual retail and service targets
  • Takes active measures to assist in the promotion and public awareness of the Spa & Wellness Center
8

Experience For Director Spa Services Resume

  • Ensures that the Spa & Wellness Centre facility and services are Market Leaders in all aspects of provision
  • Maximizes employee productivity to meet the financial goals
  • Are a champion of spa and wellness operations and have a natural passion to drive exceptional sales growth with higher guest satisfaction
  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by guests
  • Additional language abilities
  • Mentor and Develop Supervisory staff in regards to leadership, consistency, training, writing skills, and overall departmental standards and policies; properly utilize performance feedback, evaluations, recognition, training, and adherence to company policies, legal requirements; provide positive follow up guidelines and opportunities for employee improvement

List of Typical Skills For a Director, Spa Resume

1

Skills For Director of Spa Resume

  • Previous experience in a 5 Star Luxury Brand as Spa Director
  • Previous Caribbean experience is considered a definite Asset
  • Strong command of the English language (Written and Spoken)
  • Related experience in the spa or related professional area
  • Leadership experience within the Spa field required in the Hotel industry
  • Frequently twisting, manual dexterity, handling, wrist motion, bending/stooping, sitting, reaching
2

Skills For Director of Spa Salon & Pool Resume

  • Constantly remembering/paying attention to/observing details, making decisions, following directions
  • Frequently hearing, speaking, listening to communicate with guests and employees
  • Frequent walking, standing and sitting throughout shift
  • An ability to smoothly navigate between engaging employees, handling complex administrative tasks and meeting project deadlines
  • Constantly standing, balancing, eye/hand coordination
  • Be creative with designing and implenting Sense of Place concepts
  • A working understanding of spa and fitness operations
  • Constantly walking distances up to 150 feet
  • Previous exposure to spa scheduling software (preferably Book4Time)
3

Skills For Director Spa Salon Operations Resume

  • Presentable appearance and outgoing personality
  • Applicants are required to have at least four years previous employment in a similar role within a five star luxury environment
  • Applicants are required to have at least four years previous employment in a similar role within a five star luxury environment. Preferably in a beach resort
  • Environmental Stress: Busy Atmosphere
  • Travel: 10% of the time
  • Assess/evaluate team members’ performance fairly
4

Skills For Director of Finance Wyndham Grand Clearwater Beach Resort & Spa Resume

  • Remain calm and pleasant under stressful situations in accordance with Horseshoe Bay’s criteria
  • Able to develop or create health and wellness programs
  • Knowledge of all aspects in deluxe international spa operations, preferably with professional fitness instructor certificates
  • Partners with spa, salon and recreation leadership to optimize profitability across the company through delivery of guest service standards, labor efficiencies, operational best practices, and employee development
  • Aligns property Spa Directors and Managers with a high level MGM Resorts vision for quality, fiscal performance, and superior guest service delivery for existing and future properties
  • Act as company owner of Zenoti (spa software) to ensure consistency, efficiency and proper use of system throughout all spa operations
  • Creates and evaluates continuing education credits program for Massage Therapist, trend training for Stylist & Barbers and medical enhancement training for Aestheticians
5

Skills For Director Rooms, Leisure & Spa Resume

  • Collaborates with Enterprise Analytics and Marketing to create a robust rate strategy, advertising and PR campaign to drive sales during non-peak time in spas, salons and pool cabanas
  • Partners with Revenue Management and property operations on setting pricing strategies and annual budgets for all pool cabanas throughout the company
  • Implements measurements for guest experience, service, quality and profitability in the spa, salon and recreation operations to identify gaps and develop appropriate solutions
  • Previous experience working in similar resort environment
  • Previous experience managing a high-volume spa
6

Skills For Director of Spa-tunis Resume

  • Two (2) years of Gaming hospitality experience
  • Working knowledge of Spa Soft, SWS, Kronos, Cleo, Workday, Opera, Hotsos
  • Leverages company subject matter experts for establishing and implementing key operational programs for spa, salon and recreation
  • Develops and maintains spa, salon and recreation operating policies, procedures and standards
  • Participates in hiring process and provides recommendations for key spa, salon and recreation leadership positions
  • The ability to interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests
  • Provides leadership and resources to property spa operations for the successful execution of the strategic goals
  • Provides strategic input on spa, salon and recreation issues that affect the organization. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise wide purchasing opportunities, etc
  • Drives the implementation and measurement of guest service standards, guests satisfaction and financial performance to produce long term profitability for spa, salon and recreation operations
7

Skills For Director Spa & Recreation Resume

  • Facilitates and drives enterprise spa, salon and recreation talent development and talent management initiatives to maximize bench strength, improve retention, and enhance career development for high performers in the field
  • Partners with Guest Experience and property hotel operations leadership to establish and implement high quality standards of service and products for the spa, salon and recreation operations
  • Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic and competitive spa, salon and recreation environment
  • Liaise with properties’ spa, salon and recreation heads and property VP of Hotel Operations to support spa, salon and recreation operations in existing hotels and to ensure consistent operations, address issues, and identify strategic planning considerations
  • Partners with MGM Resorts University to develop training programs for spa, salon and recreation employees consistent with MGM Resorts International Operations policies, procedures, and standards
  • Creates and implements measurements for guest service standards, guest satisfaction surveys, and financial performance information to assist in the refinement and continuous improvement of guest experiences in the spa, salon and recreation operations
  • Partners with property spa, salon and recreation leadership team and business operators to assist in developing planning processes for property and divisional projects to ensure alignment on strategic goals and tactics, financial objectives, and organizational priorities
  • Seven (7) years of management experience in a luxury, hospitality or similar environment
8

Skills For Director Spa Services Resume

  • Experience in development and implementation of successful guest service initiatives
  • Two (2) years of finance and/or analytics experience
  • Three (3) years of management experience at a Five Diamond or Five Star Property
  • Thoroughly comprehend and analyze financial and sales reports
  • Create and implement strategic growth plans
9

Skills For Director of Salon / Spa Development Resume

  • The ability to be cross-trained in all functions of the spa where appropriate
  • The ability to develop new treatments/concepts to continually keep the Spas at the forefront of the industry
  • Provide overall strategic direction and daily oversight for all aspects of luxury Spa, Salon operations, including being accountable for the financial results, guest satisfaction, and overall performance of the department
  • Direct and manage guest service standards which are consistent with the property's luxury Five Star and Five Diamond standards and brand attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems or potential difficulties
  • Develop and execute the strategic plan consistent with the annual business/marketing plan
  • Design, develop and initiate new concepts in keeping with current trends from initial drawing to install stages; create critical path timelines which parallel the development and implementation of any design and new concept work
  • Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence in which all team members strive for maximum performance levels
  • Direct the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment
  • Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service; ensure successful execution of all requests made by VIP Services, Executives, etc
10

Skills For Director of Rooms Wyndham Grand Clearwater Beach Resort & Spa Resume

  • O Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently
  • Strong Knowledge in SPA Packages, Wellness Packages, Yoga, Aerobic, swimming, massage and life saving etc
  • Highly skilled in training & development of staff across multiple locations
  • Possess hands on experience in the spa and wellness field with an attitude to deliver
  • Managing 3rd party contractors and vendors
  • Perform all aspects of colleague and training functions, including hiring. Performance appraisals, counselling, coaching, training, disciplinary actions

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