Director, Retail Resume Sample

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Lue Walker
794 Durgan Roads,  Phoenix, AZ
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Work Experience

Director, Retail Development
04/2017 - PRESENT
Los Angeles, CA
  • Lead growth planning and development activities for business unit to include new store openings
  • Leads a dedicated operational support team
  • Strong personnel management and retail operations knowledge, including inventory control, loss prevention, retail systems, merchandising, customer service and store budget preparation. Proven experience in delivering results; strong ‘retail math’ knowledge and business acumen; thorough knowledge of retail KPIs (ADT, AUR, UPT, etc.), store P&L, schedule management, etc
  • Formal Project Management training or certification is an asset
  • Experience leading strategy and execution of the corporate retail operations function
  • Provide oversight and leadership for Retail’s portion of our internal controls process (ICAP)
  • Responsible for reviewing audit findings, writing action plan responses, and ensuring the implementation plans are completed timely
Director, Retail Operations
11/2010 - 10/2016
Philadelphia, PA
  • Reporting to Retail Senior Management on open items and any past due items
  • Determining sufficient controls to mitigate risks identified
  • Work with Corporate BCP to ensure plans are created, communicated, and tested as appropriate. structure that ensures the firms integrity
  • Direct, develop and manage all information technology strategic plans and operating policies for Omni-channel business functions to support achievement of business goals and objectives for Retail & Consumer Companies
  • Analyze and standardize business processes through efficiency of data collection and management to improve enterprise productivity and data quality
  • Assess digital platform development and operations to deliver differentiated digital capabilities to support an Omni-channel experience
  • Develop and implement strategy for Omni-channel operations and define solutions that aligns with digital objectives and supports profit and process improvement
  • Provide strategic insight and direction on technical design and architecture framework while troubleshooting and resolving E-Commerce/Omni-channel infrastructure
Director, Retail Accounts
01/2008 - 10/2010
Dallas, TX
  • Champion innovative thought and lead the charge to identify and evaluate new technologies that can be differentiators and drive business development and growth
  • Develop Omni-channel vision, strategy for retailers with a focus on business case planning that contributes to identifying revenue opportunities and productivity upside
  • Serves as the day-to-day direct contact for retail customers
  • Creates and manages to a marketing plan and budget for multiple assigned programs
  • Develops and maintains strong direct retail customer relationships in order to advance Scientific Games and customer objectives
  • Communicates account activity, milestones, obstacles, and performance regularly to customer and internal teams
  • Coordinates customer needs with appropriate Scientific Games departments


University of Texas at San Antonio
2004 - 2008
Bachelor's Degree in Business

Professional Skills

  • Effective talent management of a team of 10-15 individuals; including performance management, compensation, recruiting, mentoring, training, coaching, and career management
  • Communicating complex risk methodology and analytic concepts effectively in both written and verbal form. Audience includes: federal regulators, internal vetting and audit groups, as well as team members, business managers and senior level executives
  • Prior experience in relevant consulting, product management or product development experience at consulting firm, with Retail experience
  • Excellent organization, planning, time-management and prioritization skills
  • Proven leadership, negotiating, problem solving, and communication skills
  • Excellent oral and written communication, public speaking, and presentation skills
  • Proven experience developing plans and applying merchandising principles and retail best practices

How to write Director, Retail Resume

Director, Retail role is responsible for retail, leadership, training, messaging, microsoft, finance, credit, integration, procurement, security.
To write great resume for director, retail job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Director, Retail Resume

The section contact information is important in your director, retail resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Director, Retail Resume

The section work experience is an essential part of your director, retail resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, retail responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, retail position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Director, Retail resume experience can include:

  • Excellent communication skills and the ability to develop clear and consistent messages across many different internal and external stakeholders
  • Assessing market opportunities and aligning a team to penetrate the market effectively
  • Exceptional analytical, problem-solving, decision making and organizational skills
  • E-commerce, marketing, retail and/or ad sales experience with significant experience creating large-scale programs
  • Proven experience embedding and supporting new processes supported with technology
  • Solid experience leveraging 3rd party vendors to further optimize recoveries

Education on a Director, Retail Resume

Make sure to make education a priority on your director, retail resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, retail experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director, Retail Resume

When listing skills on your director, retail resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical director, retail skills:

  • Strong pitching and negotiating skills with the ability to close deals
  • Retail, marketing, promotions or packaged goods experience with significant experience creating large scale programs
  • Strong strategic skills with financial planning and operational savvy
  • Strong influencing skills and tenacity
  • Excellent people and organizational skills
  • Prioritize and effectively execute a multitude of tasks in a timely manner

List of Typical Experience For a Director, Retail Resume


Experience For Director, Retail Development Resume

  • Attract, develop and retain strong talent and bench for future growth
  • Liaise strongly with other Retail Heads and functional partners across Coach to ensure high quality execution of all aspects of the
  • Works with internal teams to ensure proper functioning of SCiQTM technology
  • Leads content development for proposals or other assignments as a subject matter expert as it relates to impacting retail customers
  • Partner closely with SVP Merchandising & VP BrandManagement
  • Protect and grow Viacom’s share in the Retail advertising market and respond to overall market challenges
  • Reviews major deliverables and communicates internally to ensure quality standards and expectations are met
  • Provide direction to oversee the Retail System's food story for Culinary Solutions. This includes providing control and delivery of the Retail System's application portfolio and associated projects and business functions (Portfolio Management, Data Analytics, Item Management)
  • Role is also the business owner for CFT solutions (i.e. Catering, Consumer Communication, Digital Signage, Loyalty Programs, Mobile Payment, Mobile Web Ordering, Order Kiosks, Self-checkout) in addition to EPOS solutions

Experience For Director, Retail Operations Resume

  • Partner closely with leaders in merchandising, inventorymanagement, design, store operations, finance and marketing to develop optimaland executable go to market plan
  • Partner with finance on sales projections, offerrecommendation, and effectiveness analysis
  • High visibility with senior leadership including brandpresident
  • Partner with creative operations team on production
  • Serve as communications hub on detailed plan
  • Consolidate key ‘like’ activities across Retail IT (H1 and Senior Products) and develop TQM and ITIL practices to drive consistency, operational/cost efficiencies and enhanced customer satisfaction

Experience For Director, Retail Accounts Resume

  • Consolidate ‘Government Relations’ activities – H1/Medicare/Medicaid – both State DOI and CMS, and establish communication plan to raise awareness of key issues impacting Retail, and proactively engage in helping to influence and shape policy as it relates to Retail and IT
  • Drive and accelerate rapid scale growth of Coach Retail in the UK and Ireland
  • Influence relationships with partners across both countries to accelerate the roll-out of the Coach brand
  • Create the optimal infrastructure to deliver rapid growth and sustainable business
  • Enforce a culture of transparent accountability
  • Drive positioning of BlackRock funds by articulating each fund’s distinct investment process and competitive advantages and ensure consistent positioning with sales
  • Help define and position BlackRock’s competitive advantage in the MAS and beta strategies landscape; understand industry dynamics, drivers of growth and how to effectively position BlackRock’s funds in this context
  • Unearth potential new revenue streams outside of traditional media budgets by cultivating deep and strong relationships at all levels within the client’s organization
  • Partner with the Senior Director of Global Retail Concepts and steer the development of adidas’ future Retail Concepts strategy globally to further enhance adidas’ labels and categories and achieve commercial needs

Experience For Director Retail Operations Resume

  • Oversee all sales incentive programs with objectives aligned to corporate strategic initiatives and demonstrate ROI of all programs
  • Leads succession planning activities to support growth
  • Execute offsite events nationally - Mall tours, Home Shows, Festivals and On-Campus to increase points of distribution during peak sales periods
  • Utilizes various performance and talent development methods to meet the needs of the individual partners, and the objectives of the business unit
  • Oversee the change management process to ensure the successful implementation of all initiatives to the retail stores
  • Liaise between sales and marketing organizations to direct sales feedback and competitive intelligence relating to in market offers, product and service features

Experience For Director, Retail Systems Resume

  • Identify, develop and execute on the Corporate Stores cultural roadmap ensuring a consistent employee and customer experience nationally across all locations
  • Create and drive a high performance culture across the Market by setting clear expectations and targets, analysing stores’ performance, holding Retail Operational leads accountable and giving appropriate and prompt feedback
  • Responsible for in-store applications (Oracle, X Center, Relate, Locate) and the technical landscape that enables Omni capabilities, identifying key capabilities that connect the silo’d techologies
  • Drive and implement the Market Retail Strategy, focusing on the 5 P’s: People, Product, Premises, Processes and Profit, to continuously maximise profitability from the store portfolio, whilst ensuring this covers the requirements for each country and in conjunction with key stakeholders, including the Market MD and Sr. Director
  • Develop strategic KPI’s for retail performance and ensure monitoring and reporting is in place

Experience For Senior Director Retail Operations Resume

  • Local brand and trade marketing teams
  • Sales and Margin vs Plan
  • Full Price Sell Through
  • Footwear growth and footwear attack plan
  • Lead in planning, coordination and execution of a DTC marketing and VM calendar across all store formats in partnership with DTC Merchandising, BU’s and Global CtC
  • Lead and drive the vision and strategy of the Visual Excellence organization
  • Act as the face of DTC Retail Experience to Sr. Management and global counterparts, responsible for all marketing, VM and in-store communication activity across all DTC formats

Experience For Success Manager / Director, Retail Industry Resume

  • Create best in class retail destinations for the brand, representing all key categories, leading with flagship locations
  • Define yearly Marketing Activation team priorities based on market Retail targets and current market Retail performance and provide team with targets and projects
  • Analyze and assess the effectiveness of all existing customer connectivity to drive greater operator awareness, value proposition and partnership potential
  • Experience in web product management with a focus in eCommerce
  • Experience ecommerce operations
  • Collaborating with Product & Decision Sciences teams to develop customer centric relationship pricing methodologies that look across individual product P&Ls
  • Collaborating with Distribution channels and Product teams to enable best in class sales delivery using an Omni-channel approach
  • Leading the development and implementation of product and marketing objectives and strategies for retail customers in Canada
  • Coordinate and leverage Mondelez mass, brand equities, planning activities and cross-functional resources

Experience For Director, Retail Phone Resume

  • Establish & Maintain Cross-Functional Operating Routines
  • Development of ROI front line selling tool content
  • Create strategic launch approach around all NSO and remodels/relaunch
  • Partner with global stakeholders around best practices for all Flagship locations across Stadium and Neighborhood
  • Be the group’s “Specialty-expert”. Keep up to date on strategies, organizational structure and business objectives
  • Develops and presents Acxiom solution strategies that align with the client’s business strategies

Experience For Senior Director Retail & Wholesale Marketing Resume

  • Deep understanding of FSS dynamics (e.g., account dynamics and competitors’ actions) and local market nuances (i.e., localization needs) to identify where to play, how to win, white space opportunities and competitive threats
  • Develop merchandise forecasts and strategic plans that promote a customer-focused approach to meeting the customers’ objectives
  • Own and drive the P&L (analyze and improve individual door P&L’s)
  • Build and implement strategies that safeguard Mondelez International revenue retention in largest Walmart market area in the US
  • Works with the customer business team to define the overall area strategy
  • Acts as a liaison between IS department and outside vendors for development and maintenance of the web site

Experience For Director Retail Academy Resume

  • Agree, align and acknowledge WM home-office strategies and tactics at store level
  • Build Mondelez business with the customer as measured by profitability achievement, share gains, volume targets, special programs and new item introduction
  • Ensure the appropriate support mechanisms are in place for customer business teams to achieve business results
  • Provide a single point of accountability to the customer for all Mondelez activities
  • Form strategic partnerships with customer senior management
  • Create and drive a high performance culture within the Retail organization by setting clear expectations and targets, analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback

List of Typical Skills For a Director, Retail Resume


Skills For Director, Retail Development Resume

  • Strong skills in MIcrosoft Excel, Outlook and PowerPoint
  • Possess strong interpersonal skills and ability to achieve desired results in a fast-paced growth centric environment
  • Furniture design, material knowledge & detailing skills are required
  • Experienced and senior retailer with head office or multi-location/ multi-market experience
  • Strong technical experience in retail construction projects and retail roll-out strategies
  • Related experience within the Retail/Wholesale food industry and 5+ years leadership experience
  • Effectively partners closely with HQ and the Regions to develop and launch programs/processes that drive revenue gain and efficiencies

Skills For Director, Retail Operations Resume

  • Effectively communicate the value proposition through proposals and presentations
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve issues
  • Deal making, prospecting, networking, and leasing experience
  • Experience designing/building/operating large-scale web-based applications with high availability
  • Experience with contract administration, sales forecasting, development/execution of business plans, and mentoring/ coaching employees
  • Strong analytical, verbal and written communication including ease interacting with management
  • Excellent at articulating and defending a position on key industry topics

Skills For Director, Retail Accounts Resume

  • Retail leasing/selling experience
  • Related marketing, project/program management or merchandising experience
  • Experience presenting and reporting to appropriate stakeholders, executives and senior management
  • Proven background in relationship building and management resulting in revenue growth
  • Experience in POS and CFT retail strategy, planning, IT or related field and have worked in POS
  • Experience in production project management, leading project teams
  • Demonstrated success in analytics
  • Establish and manage an effective Retail Solutions Group for PSCNA

Skills For Director Retail Operations Resume

  • Possess a valid driver's license and meet the company's MVR requirements
  • Specialty retail experience in managing multiple locations
  • Ensure the success of new product, process, or tools through the development of highly effective training and communications materials
  • Experience developing operational plans which align with business and financial goals
  • Experience working cross functionally with corporate functions and field leadership
  • Coordinate and complete numerous tasks simultaneously while maintaining a sense of priority
  • Experience with Agile and DevOps processes

Skills For Director, Retail Systems Resume

  • Proven track record of product development and launch
  • History of sustainable growth results reflecting strong business and financial acumen
  • Work experience in dealer sales management
  • Demonstrated ability to create and improve customer service
  • Identifies opportunities for strategic improvement/expansion and develops effective business plans to capitalize on such opportunities

Skills For Senior Director Retail Operations Resume

  • Strong desire to work in a collaborate team environment and to support the development of employees
  • Proficiency with Microsoft Office, intermediate experience in Excel
  • Builds and maintains strong relationships with all boundary partners: HQ/Regions/Divisions
  • Partners with IT to deploy solutions that enhance both the customer and employee experience
  • Directing account management activities with existing customers and deepening/broadening the customer relationship
  • Understanding of shopping center merchandising and leasing

Skills For Success Manager / Director, Retail Industry Resume

  • Defining and continuously developing the hard franchise business models, taking into account industry benchmarks and Global guidelines
  • Designing and implementing product bundling programs for the Canadian Retail Bank
  • Working knowledge of merchandising mix and retailing
  • Building and leading team
  • Building and managing partnership
  • Thinking strategically about how Catalina can help address challenges being faced by the retailer
  • Leading and inspiring the Market field and retail back office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity
  • Focusing on the development of a trading and service culture across all our monobranded retail stores

Skills For Director, Retail Phone Resume

  • Working knowledge of business analysis, staff training, merchandise control and customer service
  • Maintaining appropriate business continuity and pandemic plans
  • Standing required for site/store visits/work shifts
  • Working knowledge of Core Technologies for Retail Solutions Group Business—Digital Signage/POS Systems
  • Understanding of logistics business

Skills For Senior Director Retail & Wholesale Marketing Resume

  • Working knowledge of deal structures and lease terminology
  • Work closely with HR to develop and implement programs aimed and attracting, retaining, and promoting Top Industry Talent
  • Long hours sitting/staring at a computer monitor
  • Oversee all content creation and execution including training for new initiatives
  • Responsible for the planning necessary to support the operational design, build and deployment of programs and initiatives launching through Walgreens stores
  • Manage deals through all stages from cold-calling, lease negotiation, visual requirements, legal documentation and store opening

Skills For Director Retail Academy Resume

  • Clear understanding of merchandising, consumer needs and trends
  • Comfortable interacting at all levels of the organization and in representing the organization within the industry
  • Communicate with a varying range of clients including non-technical and low technology literate stakeholders
  • Frequent travel (domestic and international), often with little advance notice, and extended overnight trips is required (including air travel)
  • Takes ownershipof departmental results by tracking team contributions
  • Expert understanding of local Markets’ consumers, accounts, economic environment and commercial needs
  • Work with the Factory on large meet comp opportunities to provide aggressive pricing in order to win large opportunities

List of Typical Responsibilities For a Director, Retail Resume


Responsibilities For Director, Retail Development Resume

  • Excellent interpersonal skills at all business levels
  • Excellent customer service skills and ability to maintain positive customer relationships
  • Prior experience working at a large consulting firm in IT roles supporting the retail and consumer product industry or B2C environments
  • Knowledge of strategic sales skills, business analysis, training and management supervision
  • At least seven (7) years of experience in retail or related managerial experience
  • Analyzing the effectiveness of key strategic initiatives and provide recommendations for driving the business now and in the future
  • Progressive experience in sales/merchandising function within CPG industry

Responsibilities For Director, Retail Operations Resume

  • Experience managing tenant relationships
  • Travel industry and online retail experience is an advantage
  • Work with Senior Director of Retail Analytics and the retail sales team to build strong, collaborative relationships with key contacts at assigned accounts
  • Demonstrated ability to handle complex business situations and multiple responsibilities
  • Customer experience
  • Current network of strong cross-functional relationships across US grocery and drug channels

Responsibilities For Director, Retail Accounts Resume

  • Develop strong relationships with stakeholders in IT, Operations and Provisions
  • Previous experience developing and mentoring managers
  • Previous experience managing tenant relationships
  • Luxury retail experience in a managerial role
  • At least three (3) years of luxury retail experience in a managerial role
  • Leading, developing and inspiring the team and individuals within the team
  • Playing a key role in setting store Field Objective metrics and key strategic initiative measurements of success

Responsibilities For Director Retail Operations Resume

  • Developing and maintaining various ad-hoc analysis and financial models to support the business
  • Understanding of and passion for the west elm brand
  • Pricing and sourcing
  • Understanding of Specialty’s business
  • Working knowledge of Microsoft (Excel, Word, E-mail and comfortable in the use of internet)
  • Ensure that clear and accurate reporting of active, pending and completed projects is maintained and understood, utilizing the ELC Retail Development Tool
  • Personal direct involvement in leading major bid opportunities including presentation and negotiation
  • Ensures daily sales reporting and all POS related processes including daily and monthly reconciliations are on time and accurate

Responsibilities For Director, Retail Systems Resume

  • Maintain ongoing working partnership with ELC Indirect Procurement to ensure cost savings strategies are aligned
  • In partnership with PR/ Marketing develop new and innovative sales and marketing initiatives to drive customer growth, increase
  • Determines appropriate sales strategy and objective for the existing own retail stores
  • Accountable for the consistent achievement of all allocated budgets and targets relating to the growth of the relevant sectors Accounts
  • Represent ADT as a credible and professional supplier of fire, security and integrated solutions to target sector and at appropriate networking opportunities

Responsibilities For Senior Director Retail Operations Resume

  • As a member of the leadership team responsible for promoting the culture of the organisation to all employees through inclusively, diversity and empowerment
  • Knowledge of Cloud Computing and Platform as a Service best practices
  • 3 direct reports in Center: Retail Manager, Retail Analyst, Retail Manager – Training & Development, Natural Channel Oversight
  • Actively participates and leads in the recruitment and staffing process for department roles
  • Develop strategic and action plans with accompanying change management in a multi-site retail environment
  • Thorough understanding and application of financial and retail KPIs to drive performance
  • Oversee multiple store openings, manage new store rollouts and oversee budgeting

Responsibilities For Success Manager / Director, Retail Industry Resume

  • Establish and manage construction, facilities, and project planning teams to meet business objectives
  • Support the real estate strategy manager in liaising with FP&A and Territory leadership to compile and review annual capital expenditure requests
  • An understanding of/affinity for the brand’s customer. A passion for the brand/company values
  • Direct Brand Contribution vs Plan
  • Brand Health KPIs (Brand momentum, Net Promoter Score, Brand Consideration, Spontaneous purchase intent)

Responsibilities For Director, Retail Phone Resume

  • Customer Acquisition on eCom and in CRM
  • Ensure elaboration of a rolling ‘Retail deployment schedule’ by store, covering all retail marketing, visual merchandising and other activities jointly with the respective Marketing departments (Retail Marketing, VM) and ensure implementation by operational coordination and close tracking
  • All Pillars (Channel agnostic); Brand programs and launches; Toolkits (NASCAR); Multicultural programs (e.g., Essence, COPA)
  • Deliver all merchandising materials associated with above Programs (Print POP, Specialty Premiums, Cold Drink Equipment) for all channels, as well as customer specific merchandising solutions/requirements
  • Import & Export of best practices from Global Regions, as well as industry leaders

Responsibilities For Senior Director Retail & Wholesale Marketing Resume

  • Positive and energetic manager of talent
  • Developing and/or influencing new customer solutions/engagement strategies in both the Indirect and Direct channels to maximize growth in primary customer relationships
  • Leveraging the use of data analytics to inform product, program, policy, process and delivery channel enhancements, ultimately making it easier for customers to Bank with us
  • Identifying and leading the evaluation and development of customer-centric products and programs, enhancements, sales strategies, positioning alternatives, advertising/promotional/direct marketing plans, pricing plans, streamlining of delivery costs, and product distribution systems
  • Representing Retail interests in acquisition/merger activities and opportunities, as applicable
  • Identifying and influencing new and existing product concepts, processes and strategies to enhance performance and to ensure competitive and comprehensive products are offered across all delivery channels
  • Identifying, recommending and negotiating with strategic alliances, partners, third party suppliers and/or acquisition targets to improve profitability, customer experience, etc
  • Supporting the Senior Retail Director and acting as “first amongst equals” with peer group to deliver a joined up world class retail business
  • Lobbying internal and external stakeholders to obtain their buy-in and resources to proceed with plans and projects

Responsibilities For Director Retail Academy Resume

  • Act as Center of Excellence for EM North , drive CTN initiatives for all EM north countries, best practices are shared and making sure TR,RO,BG has the same level of Retail Standards
  • Draws accurate insights from market and business trends and grasps potential growth opportunities for the business unit. Creates business cases to impact the overall company’s bottom line
  • Builds broad-based support and/or persuades others in order to influence important outcomes. Assertively promotes the company to customers and to the community. Uses direct and indirect methods of persuading others’ decision making process
  • Manage a team of analysts that produce key weekly, monthly, and quarterly reports to support Field Initiatives and Retail Operations teams
  • Identify and implement efficiencies in reporting by coordinating with the right teams within Sephora, eliminating duplication where possible, and streamlining reporting processes
  • Experience in translating highly complex, rapidly changing, technical capabilities into clear business solutions
  • Strong comprehensive working knowledge of both Retail operations and Retail technology systems/products
  • Build relationships and influence stakeholders by building trust and rapport quickly

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