Digital Product Management Resume Sample

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Tabitha Kessler
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Work Experience

Director, Digital Product Management
06/2015 - PRESENT
Detroit, MI
  • Ensure organization is prepared to support new product features through training of support centers and development of operational procedures. Work with the digital segment strategy leaders, branch teams (e.g., Business Banking Relationship Managers, KPB Relationship Managers and KIS Financial Advisors to evangelize Key’s business banking digital product offers and drive usage
  • Identify unmet needs and disruption opportunities and guide interdisciplinary teams to deliver innovative products to market
  • Set product vision and lead road mapping, goal setting, story writing, project execution, testing, and product roll-out strategy
  • Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and build the case to scale to drive vertical and horizontal economics
  • Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams
  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
  • Strong understanding of Commercial Banking or a B2B vertical industry, such as commercial real estate, healthcare or energy
  • A demonstrated record inventing and launching successful products
  • Project leadership and management experience in an Agile environment
Digital Product Management
08/2008 - 04/2015
Houston, TX
  • Strong attention to detail, combined with ability to see and explain the big picture
  • Develops understanding of relevant risk and compliance parametersand acts as first line of defence in Key’s risk operating model for digital acquisition
  • Facilitate the coordination of RCSA activities within CP&D ensuring the appropriate risk appetite is maintained
  • Supports client-facing partners with response and resolution to individual escalated client complaints and issues
  • In partnership with MHHE leadership, develop and evangelize MHHE digital product strategies and vision. Build and maintain a platform roadmap that supports the portfolio team’s short-term and long-term objectives across legacy/future platforms. Ensure the product strategy and timelines are communicated across the organization. and coordinated throughout the organization
  • Ten or more years’ experience in product management at a technology-based software company
  • Experience with agile software development methodologies and processes
  • Manages the digital customer portal and is accountable for delivering an exceptional digital experience for customers
B-digital Product Management Assistant
02/2003 - 03/2008
Philadelphia, PA
  • Sufficient technical knowledge to understand what is possible and inform key decisions
  • Experience applying "design thinking" and human-centric design principles to digital products
  • A clear, concise and structured communication style with all audiences
  • The ability to integrate business knowledge and analytical insight to develop sound business strategies and obtain buy-in on these strategies
  • Experience in major technology project deployments, developing a platform and APIs to be integrated across enterprise-wide systems
  • Proven ability to attract, retain and develop top talent
  • Experience with various project management methodologies like agile, waterfall, etc
  • Excellent presentation skills, comfortable presenting to senior leadership
  • Great translators; able to speak the language of Tech and of Business teams


American Sentinel University
1998 - 2002
Bachelor's Degree in Business

Professional Skills

  • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
  • Experience successfully articulating the digital story through exceptional communication skills gained through previous work experiences
  • Experience working with analytics and measurement software tools coupled with strong data analysis skills
  • Strong presentation and written communication skills and experience leading product discussions with senior management
  • Strong analytic, business skills and financial acumen to effectively manage goals and outcomes
  • Strong skills in analysis, reporting, data gathering and interpretation; includes analysis
  • Proven analytical skills, problem solving ability, and meticulous attention to detail

How to write Digital Product Management Resume

Digital Product Management role is responsible for presentation, software, leadership, digital, analysis, leading, business, modeling, agile, analytics.
To write great resume for digital product management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Digital Product Management Resume

The section contact information is important in your digital product management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Digital Product Management Resume

The section work experience is an essential part of your digital product management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital product management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital product management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Digital Product Management resume experience can include:

  • Proactively works with enterprise and business unit leaders to articulate and convey the mission, vision, core values, business goals and policies of the organization
  • Strong project management skills with a proven track record of setting and delivering on expectations and commitments
  • Exceptional project management skills, including experience successfully delivering on objectives
  • Communication skills, both written and verbal, as well as the ability to develop concise and effective requirements tailored to specific tech audiences
  • Responsible for strong relationship skills, especially in cross-functional teams
  • Effectively managing dependencies, priorities and plans across different groups at GSK towards consistent product delivery aligned towards common goals

Education on a Digital Product Management Resume

Make sure to make education a priority on your digital product management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital product management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Digital Product Management Resume

When listing skills on your digital product management resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical digital product management skills:

  • Leadership skills to effectively motivate and manage cross-functional teams
  • Strong experience working heavily with cross-functional partners on a daily basis and leveraging those relationships for excellent work product
  • Able to effectively manage competing priorities, manage tight delivery timelines, and stay calm under pressure
  • Strong relationship-building and communication skills. Able to communicate complex issues to a wide array of internal stakeholders
  • Significant experience with agile product development methodology and expert skills with leading agile software tools
  • Strong leadership visionary skills

List of Typical Experience For a Digital Product Management Resume


Experience For Director, Digital Product Management Resume

  • Exceptional verbal and written communication skills that is effective with both corporate executives as well as execution teams
  • Have excellent interpersonal and presentation skills
  • Project management skills: Ability to prioritize, plan., problem solve, set expectations, make and meet commitments
  • Experience prioritizing competing objectives and communicating rationale for complicated decision-making
  • Demonstrated experience driving organizational change, creating high performing digital teams
  • Proven experience taking business initiatives from conception to launch
  • Communicate effectively with executive leaders
  • Experience and proven success in translating business strategy and analysis into successful consumer products

Experience For Senior Manager, Digital Product Management Resume

  • Project management skills, agile knowledge and capabilities and attention to detail
  • Effectively engage across organizational levels from executives to technical teams
  • Experience as a Product Manager or equivalent progressive experience, preferably in an e-commerce organization
  • Demonstrated experience delivering a platform approach to solving broad and complex customer needs
  • Strong experience in developing tailored strategies based on customer needs, preferences, and practices

Experience For Director Digital Product Management Resume

  • Very strong technical experience along with established leadership credentials across product lines
  • Superior verbal and written communications skills and able to communicate insights to others
  • Understanding of and experience working with digital technology and new and emerging interaction points across web, mobile, voice, etc
  • Proven competencies in leading, motivating and developing multiple levels of staff to create a competitive advantage in the digital space
  • Experience managing high workloads, complexity, and challenging deadlines with the ability to work under pressure
  • Experience introducing idea(s) and influencing action(s) with key stakeholders
  • Experience in product strategy and roadmapping for customer facing web, app, social platform that require complex systems integration

Experience For Senior Director, Digital Product Management Resume

  • Experience in working in English speaking multi-national corporation
  • Experience developing digital lending products
  • Experience with site optimization, defining A/B tests and personalization/versioning strategies
  • Strong competence in analyzing data and drawing actionable business insights
  • Ensures that digital functionality and user experiences are meeting the needs of customers across our business segments, especially small commercial customers
  • Closely collaborate with technology, design, marketing, and business unit leaders to define and prioritize roadmaps
  • Client service – Serve clients in our digital products with compelling experiences
  • Development experience in a web based environment using HTML, JSP and JavaScript

Experience For VP, Digital Product Management Resume

  • Experience in digital strategy or digital product development on a consumer-facing product required
  • Experience writing product user stories and requirements
  • Demonstrated ability to dive deep in understanding product, business, and competition
  • Demonstrated ability to lead high performing, cross-functional teams comprised of both internal and external resources
  • Establish selection criteria to be used in product prioritization
  • Maintain comprehensive Company product roadmap, prioritized based on selection criteria and scheduled based on Company’s Agile development methodology
  • Provide complete transparency on roadmap prioritization activities
  • Test, learn & iterate into an awesome experience that achieves our stated goals
  • Proven track record of successfully launching new product features

Experience For B-digital Product Management Assistant Resume

  • Develop and manage AB testing efforts to identify pain points throughout the experience
  • Solve complex business problems with simple, industry-leading experience and design solutions
  • Stay abreast of emerging industry trends and the competitive landscape to provide insight on ways to improve website/app functionality and holistic experiences
  • Proven track record of managing complex senior Strategic Digital and/or Life Science Products
  • Experience developing product strategy and roadmaps

Experience For Senior Director Digital Product Management Resume

  • Experience managing team/s of product managers
  • Be a strong vocal customer and user advocate
  • Demonstrated ability to drive high performing, cross-functional teams comprised of both internal and external product, design, development and QA resources
  • Experience in direct people management
  • Experience working in agile product development environment and leading / collaborating with engineers, scrum teams, UX designers
  • Drive the product management activities including: the definition of product specifications, requirements, high level technical and user experience flows
  • Collaborate with design and development teams to build and implement a great digital experience
  • Have strong financial acumen and accountability
  • Experience in financial services

Experience For Senior Manager Digital Product Management Resume

  • Experience in Business to Business products
  • Experience in Agile product management
  • Product Management delivery experience in a product-oriented team, with exposure to a digital product- initiative throughout the delivery lifecycle
  • Digital product management experience in a financial services or regulated industry environment
  • Management experience, preferably in financial services
  • Experience with waterfall, agile, and hybrid development cycles

Experience For KCB Digital Product Management Resume

  • Product management experience within Life Sciences or similar environment
  • Experience in agile and lean startup product management processes
  • Product management experience with large-scale enterprise systems or other systems with complex business logic
  • Entrepreneurial drive and demonstrated ability to achieve goals in a large, fast-paced environment
  • Empathy for technical users of APIs, CMS, web frameworks, mobile frameworks and digital experiences & analytics
  • QA or UAT experience
  • Progressive experience leading execution and strategy for larger and more complex products and teams; with larger budgets, and extensive stakeholder groups
  • Several years of experience in digital financial services
  • Product Management and Project Management experience"

Experience For Analyst, Digital Product Management Resume

  • Experience in digital commerce
  • Define, prioritize and execute site optimization leveraging rigorous A/B testing of new features/functionality
  • Deep experience with hands-on product-ownership in the context of Agile and waterfall software development methodologies
  • Retain focus on critical priorities against deadlines in a dynamic environment
  • Experience/fluency with mobile and digital product management
  • Experience in hospitality, travel or tourism
  • Experience working on a significant product roadmap from strategic inception to launch

List of Typical Skills For a Digital Product Management Resume


Skills For Director, Digital Product Management Resume

  • Proven experience working with analytics and measurement software tools coupled with strong data analysis and modeling skills
  • Strong leadership and communication skills
  • Strong written communication, presentation planning and leadership skills
  • Demonstrated experience gathering requirements and organizing resources
  • Skilled at defining and prioritizing product ideas
  • Experience deploying and implementing Adobe Experience Manager (or other enterprise grade CMS) for large-scale web/mobile deployment
  • Excellent understanding and experience in driving a highly complex, creative business
  • Demonstrated experience balancing the evolution of in-market products with the space needed to innovate the next leap forward

Skills For Senior Manager, Digital Product Management Resume

  • Digital product management experience or at least 6 years of Digital product development experience
  • Digital product management experience or at least 4 years of Digital product development experience
  • Digital product management experience or 6+ years of Digital product development experience
  • Experience with User Experience design processes
  • Leadership skills with the ability to clearly communicate
  • Detailed oriented execution skills
  • Product owner or product manager experience as well as record of personal leadership; Business Banking experience ideal

Skills For Director Digital Product Management Resume

  • Understanding of/experience within “millennial” needs and preferences
  • Working knowledge of continuous process improvement and tools with demonstrated ability to improve productivity and customer satisfaction
  • Experience managing a roadmap, applying analytical rigor to support investment decisions and managing build vs. buy evaluations
  • Experience building and managing a roadmap for consumer facing digital products
  • A strong desire to continue learning and sharing new ideas in an effort to inspire yourself and the surrounding team

Skills For Senior Director, Digital Product Management Resume

  • Experience analyzing, interpreting and acting on customer data and insights
  • Experience managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
  • Experience developing and managing web sites/online applications
  • Demonstrated ability to apply technical knowledge to business problems, supporting decision making and problem resolution
  • Experience developing digital products using Agile methodology
  • Experience developing products with a customer-first, design thinking approach
  • Passion for transforming customer experiences and working on the front lines of digital innovation
  • Experience directly managing and leading teams of product managers and technical resources
  • Experience building and launching consumer applications on web and mobile platforms

Skills For VP, Digital Product Management Resume

  • Experience building and launching consumer applications on web and mobile platforms that matter
  • Experience building and launching consumer applications on web and mobile platforms
  • Experience translating business strategy and analysis into consumer facing digital products
  • Strong, deep working knowledge of digital analytics and understanding of data science principles
  • Technical expertise and experience working with Fast & Big data technologies including Kafka, Spark, Hadoop, AWS S3, Cassandra and MongoDB
  • Experience collaborating with and gaining stakeholder alignment

Skills For B-digital Product Management Assistant Resume

  • Experience driving a Digital business by focusing on customer metrics, analytics and insight
  • Experience driving business initiatives by focusing on customer metrics, analytics and insight
  • Proven track record for driving a high functioning, quality team outcomes and environment
  • Experience leading and managing Product Management teams in digital space
  • Experience leading complex strategic and operational initiatives and working through technical, business, operational, and legal/compliance issues
  • Partnership - Support client-facing employees in delivering for our digital experience for our clients
  • Cultivate a fast-moving, results-driven culture that also prioritizes continued learning

Skills For Senior Director Digital Product Management Resume

  • Experience with technologies like cloud security and encryption to support secured messaging capabilities
  • Experience leading agile teams
  • Experience creating products for International users
  • Experience building for both iOS and Android
  • Experience with Jira, Sketch, Adobe Analytics, Google Analytics and AB testing platforms
  • Experience with launching native mobile apps

Skills For Senior Manager Digital Product Management Resume

  • Experience leading cross functional product teams
  • Experience developing digital strategies and scorecards. Data driven and ability to manage digital metrics
  • Passion for championing customer experience
  • Background or Experience in Digital Marketing
  • Experience managing across multiple functions/businesses in matrixed environment
  • Background or Experience in Digital Technology or Digital Marketing
  • A proven track record in delivering products that deliver substantial value

Skills For KCB Digital Product Management Resume

  • Experience in major technology project deployments
  • Passion for user experience and customer centric design
  • Demonstrated ability to launch complex projects with cross-functional teams
  • Experience in Digital Product Management
  • Experience in consumer space for digital mobile and web product development

Skills For Analyst, Digital Product Management Resume

  • Digital industry experience for consumers
  • Agile product management experience
  • Experience with web and client-side mobile platforms
  • Experience as a web Consumer Product Owner in an Agile development process
  • Financial services experience
  • Experience with agile methodologies
  • Digital product management or development experience
  • Experience in B2B products or services

List of Typical Responsibilities For a Digital Product Management Resume


Responsibilities For Director, Digital Product Management Resume

  • Establish processes for effectively “handing off” the management of product to end client
  • Related experience in a fast-paced consumer product or technology company with experience in customer facing web, software or product delivery
  • Collaborating with other product and project managers, engineers and designers to provide a consistent unified experience across all products
  • Provide strong leadership,team building, mentoring & coaching the team
  • Experience in the range of production geology from field development planning to well planning and drilling
  • Experience building and launching digital products in the financial services industry
  • Serve as digital product owner of Business Banking Originations within the digital account opening experience
  • Identify ongoing gaps, optimizations and future opportunities for the product and capabilities needed for effective evolution of digital account opening

Responsibilities For Senior Manager, Digital Product Management Resume

  • Actively lead early adopter / pilot projects to validate all aspects of product and service offering
  • Prioritize product initiatives based on a deep understanding of product health and the competitive marketplace
  • Experience managing project financials and resource allocations
  • Experience with varied forms of Agile Development, and/or Lean Development with large teams, achieving a common goal
  • Have a strong aptitude for great digital design and its impact on customer engagement

Responsibilities For Director Digital Product Management Resume

  • Engage with business leaders to define customer experiences in support of business goals then translate into a roadmap
  • Establishing and managing launch procedures for all product launches
  • Working understanding of financial services regulatory environment
  • Establishing product roadmaps for the various leagues and track them through all cycles from planning to operational launch
  • Managing vendor relationships for projects that require outsourcing
  • Identifying and recommending other digital products and vendors that can potentially improve digital products across all leagues
  • Attending and speaking in industry conferences, client specific conferences
  • Establishing as trusted advisor by understanding client needs, industry trends
  • Working with program managers at platform companies (Google, Apple, Amazon, Microsoft etc.)

Responsibilities For Senior Director, Digital Product Management Resume

  • Defining operational checklist and lead overall quality of released products
  • Analyzing and communicate product growth and performance
  • As needed, assists Company and Brand marketing teams in creating marketing programs for product launches
  • Develop various summary strategies surrounding digital transformation, digital marketing, content, commerce, mobile, UX, CX, and branding
  • Lead the definition of the mobile banking product strategy and roadmap, including feature set, launch and beta testing

Responsibilities For VP, Digital Product Management Resume

  • Establish a framework for qualifying product opportunities and building business cases to support investment in the product opportunities
  • Manage the User Acceptance Testing process after product certification by the engineering team
  • Establish processes for ensuring Company personnel are staying up-to-speed on the use of the various
  • Develops and maintains the EU digital product portfolio supporting all digital device types including desktop, tablet and mobile
  • Creates insights to guide our strategy and product roadmap through understanding customer’s needs and behaviors, competition and emerging technologies
  • As a product manager working on digital consumer-facing applications

Responsibilities For B-digital Product Management Assistant Resume

  • Leverage internal staff and 3rd parties to bring innovative approaches to meeting business goals
  • Clear understanding of digital banking industry landscape and technology
  • Design and execute digital banking product and pricing changes
  • Be passionate about creating engaging solutions for our customers or potential customers
  • Work across Engineering, Marketing, Legal, and other teams to drive the commercialization of our products and services
  • Maintain a connection to emerging trends in the markets and monitor early stage companies solving real customer problems
  • Collaborate with sales and marketing teams to ensure go-to-market strategies, plans and activities are aligned with the company’s business drivers
  • Drive continuous digital product improvement across all Brands by utilizing a data-driven approach to product management, deployment and evaluation

Responsibilities For Senior Director Digital Product Management Resume

  • Inspire, lead and collaborate with a team of engineers and designers to produce and manage innovative messaging products that delight Capital One customers
  • Drive change and support new ways of doing things across organizational boundaries
  • Partner with Analytics team to utilize data to drive assumptions, recommendations and reporting of results
  • Build and present executive product updates, including performance metrics, delivery status, and roadmap updates
  • Track record of leading cross functional teams in an Agile development environment

Responsibilities For Senior Manager Digital Product Management Resume

  • Develop strategic insights, competitive research, benchmarking studies, and general analysis of new technologies
  • Share learning's and best practices across global and regional teams within Citi’s Global Consumer Bank
  • Develop a more data infused culture using data to measure business KPIs and drive feature development. Work closely with web analytics
  • Manage the daily operations of a portfolio of premium digital products across a variety of platforms including mobile, web and connected devices
  • Convey technical concepts in a clear, understandable way and to translate “tech speak” into layman’s terms
  • Lead in a collaborative matrix organization: A high level of interactivity with both internal and external stakeholders isoften required so in addition to all the necessary technical work, the ability to understand the needs of the internal stakeholders and the end user is also important
  • Establish a framework for identifying, capturing and communicating product opportunities across the Company

Responsibilities For KCB Digital Product Management Resume

  • Determine cadence and structure of product management reports to Senior Leadership
  • Identify common needs across Brands and manage requirements reconciliation process to promote product standardization wherever feasible
  • Install best practices for requirements gathering, user story creation, wire-framing and any other artifact needed to effectively convey product vision to the engineering team
  • With the product management team, serve as the “voice of the product” throughout the Agile development process
  • Ensures in-scope, on-time releases
  • Establish portfolio-based buy vs. build evaluation metrics and apply to product development projects
  • Establish and execute an innovative, customer-focused messaging product strategy that breaks new ground in the financial industry and drives customer engagement and business value
  • Evangelize messaging product strategy and influence the executive team and stakeholders throughout Capital One
  • Ensure Capital One lines of business have best of breed messaging features, reporting capabilities, and interactivity across email, SMS alerts and push notifications

Responsibilities For Analyst, Digital Product Management Resume

  • Drive the customer-centric research process for defining the product feature set and user experience
  • Leverage a strong understanding of technology to collaborate with IT partners to build scalable, extensible solutions that deliver on the product requirements
  • Lead product launch efforts in collaboration with PR, Marketing and Brand teams
  • Supports the digital portfolio for all consumer facing digital solutions
  • Responsible for generating detailed business requirements, epics and user stories

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