Desktop Support Technician Resume Sample

4.9
13 votes
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Guy Funk
5553 Mertz Squares,  Houston, TX
+1 (555) 632 7663

Work Experience


Desktop Support Technician
01/2016 - PRESENT
Los Angeles, CA
  • Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration
  • HS Diploma or equivalent + 2 years of relevant experience
  • Demonstrate Company’s Core Competencies and values held within
  • Provide basic IT support to employees
  • Maintain inventory, assist with asset procurement, delivery and shipping
  • Configure laptops for new hires
  • Provide excellent technical knowledge of desktops, laptops, printers and mobile computing devices (smart phones, tablets, etc.)
  • Administer G-Suite, Okta and Active Directory
Desktop Support Technician
09/2009 - 07/2015
Los Angeles, CA
  • Provide basic A/V support in conference rooms
  • Document and update IT processes
  • Have familiarity with using a ticketing system to manage and solve IT issues
  • List of services signed-off by stakeholders
  • Operations Business Review (CSAT)
  • Maintains, analyzes and troubleshoots end-user devices, including desktops, laptops, tablets, phones, printers, scanners, copiers, and all associated peripherals
  • Handles a wide variety of technical support requests via multiple channels, including telephone, email, and remote desktop
  • Supports and maintains user account information including rights, security and system groups
  • Capable of multitasking and prioritizing activities

Education


Norwich University
2004 - 2008
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent problem solving skills, people skills, and both verbal and written communication skills
  • Excellent interpersonal skills. Excellent verbal and written communication. Excellent customer service skills
  • Strong analytical and problem solving skills. Strong consulting skills with the ability to advise and make recommendations regarding solutions
  • Excellent customer service skills; including written and verbal communication skills
  • Excellent verbal and written English language skills, including solid presentation skills
  • Demonstrated problem solving and troubleshooting skills along with organizational and teambuilding skills
  • A unique combination of strong IT technical skills along with exceptional customer focus and communications skills is required

How to write Desktop Support Technician Resume

Desktop Support Technician role is responsible for customer, troubleshooting, technical, interpersonal, hardware, windows, organizational, software, basic, communications.
To write great resume for desktop support technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Desktop Support Technician Resume

The section contact information is important in your desktop support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Desktop Support Technician Resume

The section work experience is an essential part of your desktop support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop support technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Desktop Support Technician resume experience can include:

  • Excellent oral and written communication skills and able to communicate, read, and write effectively in the English language on all levels
  • Extensive hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
  • Strong written and verbal communications skills, including the ability to communicate and present complex issues and analyses in an effective manner
  • Excellent organizational skills, ability to prioritize and make repetitive tasks efficient
  • Listening Skills: Listening to workers, teammates and management is a crucial skill
  • Effective interpersonal and communication skills, and planning, organizing and coordinating complex technical activities

Education on a Desktop Support Technician Resume

Make sure to make education a priority on your desktop support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Desktop Support Technician Resume

When listing skills on your desktop support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical desktop support technician skills:

  • Strong documentation skills, self-sufficiency, interpersonal skills, attention to detail and initiative
  • Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure
  • Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community
  • Good interpersonal skills, with a focus on listening and questioning skills
  • Excellent organizational skills, prioritizing and managing multiple tasks
  • Experience with database administration and programming, including strong SQL skills

List of Typical Experience For a Desktop Support Technician Resume

1

Experience For Desktop Support Technician Resume

  • Have effective interpersonal and communication skills, and be capable of planning, organizing and coordinating complex technical activities
  • 1)PC/Desktop Support Experience, Customer Services Skills, Phone Support, HW/SW Troubleshooting
  • Strong skills in Communication and the ability to work with all levels of management within the business
  • Good communication, time management and organizational skills
  • Hands-on experience in troubleshooting email issues and a solid understanding of email/calendar clients, Google Apps and Salesforce
  • Strong experience and understanding of Office\O365
  • Three to five years related experience and/or training; or equivalent combination of education and experience desired
  • Basic hardware and Windows software troubleshooting skills
  • With Mac experience - OS, applications, imaging, and backups. Experienced with laptop, desktop, Ipad, and Iphone
2

Experience For Desktop Support Technician Resume

  • Constantly seeking to learn new things in the industry and upgrade technical skills
  • Advanced troubleshooting, problem diagnosis and resolution skills
  • Basic windows / office troubleshooting skills
  • Assists with the technical training and skills development of junior technicians
  • Proven experience providing 2nd or 3rd level desktop support in a large corporate environment
  • IT Helpdesk/Call Center Experience, User Support, Win XP/2000,Outlook 2003 & 2007, Ticketing System knowledge/experience
  • Windows 2010 Technical Skills - site migrating to Win10 later this year
3

Experience For Desktop Support Technician Resume

  • Demonstrated experience doing PC refreshes and new deployments
  • Effectively work with PC imaging software such as Ghost and / or SCCM
  • Works effectively with the IT Help Desk to resolve technology issues that the Help Desk is unable to resolve
  • Prior Help Desk experience beneficial
  • Proven Hands-on PC Technician and Desktop support experience
  • Highly self-motivated, responsible, able to work effectively under stress and deadlines
  • Experience using Service Now or other Incident Management Ticketing System. 5+ years Windows experience desired
  • Hands-on experience in troubleshooting email issues and a solid understanding of email/calendar clients and Google Apps
  • Demonstrated experience troubleshooting macOS
4

Experience For Desktop Support Technician Resume

  • Customer service orientation, problem-solving skills, attention to detail, stress resistance
  • Employ problem solving skills to fix IT software and hardware issues
  • Strong support and resolution experience with Windows 7, Windows 10, Outlook and connectivity issues
  • High level of customer service and responsiveness skills with the ability to discern urgency
  • Handling disposal and recycling requirements for experienced technology and equipment
5

Experience For Desktop Support Technician Resume

  • Troubleshooting experience - software and hardware
  • Promoting effective use of technology
  • Filling customer orders, with strong attention to detail and accuracy, ensuring professional and courteous customer service is delivered
  • Working experience on Service Now ITSM Tool
  • Experience working with Microsoft tools (AD, Office, Lync), and maintaining and upgrading Windows desktops
6

Experience For Desktop Support Technician Resume

  • Experience working with and troubleshooting various operating systems, hardware configurations, and software applications
  • Experience with host machine cloning using imaging software
  • Experience using Active Directory for administrative rights - creating/deleting accounts, user groups, etc
  • Experience supporting, configuring and resolving issues reported on the Apple range of products
  • Experience with using any of the following ticketing systems. Remedy, Heat, ServiceNow
  • Skill in interpersonal communication and planning, organizing, and coordinating complex technical activities
  • Experience supporting Windows operating system computing environment
  • Technical support experience including knowledge of Windows desktop & server operating systems, hardware, and software
  • Experience troubleshooting workstations, imaging devices, and telecom
7

Experience For Desktop Support Technician Resume

  • Experience or equivalent certifications demonstrating proficiency supporting Microsoft products
  • Experience providing 2nd level troubleshooting and support of
  • Two years relevant work experience with computers, network operating systems, and data communications trouble shooting
  • Strong working knowledge of Windows 7 and 10, VDI environments, utilities and troubleshooting
  • Solid understanding of Windows and Mac operating systems
  • Experience supporting Windows desktop operating systems (through v.10)
  • Prioritize and resolve helpdesk requests assigned by central helpdesk system by performing the following tasks
8

Experience For Desktop Support Technician Resume

  • At least one year relevant work experience with computers, network operating systems, and data communications troubleshooting
  • Experience with productivity tools running on Mac’s/PCs including MS Office, Lync, GSuite
  • Experience with ticketing and traffic reporting tools (Service Now, Zendesk, HPSM, or equivalent)
  • Skill in setting up and maintaining personal computers and related hardware
  • Work experience with PC operating systems including Windows 7, MS Office, Service Now, Bomgar, Tier 2-3 Support
  • Work IT experience with PC operating systems including Windows 7, MS Office, Service Now, Bomgar, Tier 2-3 Support
  • Experience supporting Skype for Business including Enterprise Voice
9

Experience For Desktop Support Technician Resume

  • 2) Hardware deployment: Experience setting up and deploying new hardware for users
  • Experience conducting computer and network troubleshooting in a desktop support environment
  • Hardware knowledge and experience in installing and replacing computers and peripherals
  • Experience installing and configuring Windows and peripherals such as printers
  • Experience with backing up/transferring user data
  • Experience using and supporting Microsoft Windows XP, 7 & 10
  • Experience providing hardware and software troubleshooting for both platforms as well as mobile devices
  • Demonstrated problem-solving abilities and multi-tasking capabilities
  • Advanced knowledge and experience supporting Microsoft operating environments (non Server)
10

Experience For Desktop Support Technician Resume

  • Experience building and imaging PCs
  • Experience using Service Now ticketing system
  • Experience in IT customer service environment using an incident tracking system
  • Experience troubleshooting and imaging in a Windows 7/ Windows 10 environment
  • Desktop support experience working in a fast pace environment

List of Typical Skills For a Desktop Support Technician Resume

1

Skills For Desktop Support Technician Resume

  • Excellent organizational, interpersonal communications, writing, and strong listening skills are essential
  • Experience as a motivated technician with proven troubleshooting skills
  • Good customer service skills and good communication
  • Sense of urgency and communication skills Optional Skills
  • Excellent team player with strong communication and interpersonal skills
  • Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users
  • Strong analytical, troubleshooting, problem-solving, and performance tuning skills
  • Excellent customer relation skills (communication, setting and meeting expectations, listening, etc.)
  • Excellent software skills working with Windows/iOS operating systems and applications
2

Skills For Desktop Support Technician Resume

  • Practical problem solving and solid troubleshooting skills
  • Good understanding of basic TCP/IP protocol and basic network troubleshooting skills
  • Effectively manage competing high-priority tasks with varying deadlines
  • Strong client facing skills, attention to detail and multi-tasking required
  • Previous experience conducting IT system management in a university environment and working effectively with faculty, staff, and students
  • Communicate effectively over the telephone, in person, and in writing. Experience in writing work instructions
  • Strong troubleshooting, debugging skills
3

Skills For Desktop Support Technician Resume

  • Someone who knows how to prioritize, problem solving skills
  •     Customer service skills need to be strong/interfacing with Hospital staff
  • Strong technical troubleshooting skills with a focus around Microsoft technologies
  • Strong troubleshooting skills in a fast paced environment
  • Strong people motivating skills
  • Self-starter with strong diagnostic troubleshooting skills to provide third level support for the end users at several Company locations across North America
4

Skills For Desktop Support Technician Resume

  • Strong analysis, technical, planning and organizational skills
  • Excellent analytical and problem solving skills with the ability to quickly solve problems in high-pressure situations
  • Relevant experience in computer support and/or troubleshooting, with the ability to demonstrate strong customer service
  • Very good communication skills and multi-tasking to handle multiple requests at the same time
  • Trong and proven technical skills including and not limited to
  • In technical customer services, excellent problem solving skills
  • Good written and oral communication skills including technical documentation
5

Skills For Desktop Support Technician Resume

  • Document work in progress. Strong troubleshooting, customer service, communication, and organizational skills are essential
  • Good hardware and Windows software troubleshooting skills
  • 2 Demonstrates exceptional communication skills and self control during difficult situations
  • Strong communication skills - possessing the ability to illustrate complex concepts simply - to both technical and non-technical audiences
  • Excellent hardware skills, ability to dismantle, and re-assemble laptops and desktops. Knowledge and understanding of remote technologies
  • Strong Customer service and desk-side support skills
6

Skills For Desktop Support Technician Resume

  • Excellent customer service skills; friendly and professional demeanor
  • Strong communication skills - written, verbal, interpersonal
  • Strong time management skills; detail-oriented
  • Strong technical writing skills, in regards to documentation of processes and troubleshooting
  • Strong computer skills necessary in Microsoft Office Suite (2010/2016/365)
  • Excellent troubleshooting and time management skills
  • Windows and MAC hardware and software troubleshooting skills and experience
  • Good technical writing skills and a willingness to document all work performed
  • Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users
7

Skills For Desktop Support Technician Resume

  • Excellent PC, laptop, and peripheral hardware skills
  • Good people skills with cheerful, helpful, service oriented attitude,
  • Good organizational, time management, and troubleshooting/problem solving skills
  • Internal customer focus with excellent customer service skills
  • Excellent verbal, written and customer communications skills with technical and non-technical staff and end-users
8

Skills For Desktop Support Technician Resume

  • Excellent interpersonal and communication skills, and the ability to work comfortably with all individuals in a diverse multicultural environment
  • Pronounced professionalism, excellent customer service skills and analytic ability
  • Excellent communication, client service, interpersonal and teamwork skills
  • Exceptional customer service with excellent written and communication skills
  • Team player with excellent communication written and verbal skills
  • Good general , analytical and mechanical skills
  • Excellent Communication skills. (Written / Spoken Language - As per Region)
  • Advanced organizational and prioritization skills
  • Able to lift and palletize heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills
9

Skills For Desktop Support Technician Resume

  • Strong organizational and analytical skills, and an extreme attention to detail
  • Excellent verbal and written skills with the ability to communicate clearly and professionally
  • Experience with SolidWorks and SolidWorks EPDM
  • Proven PC skills in Windows 10, Microsoft Office Suite
  • Developing skills in basic practices and procedures in one area through formal training
  • Troubleshooting skills to repair machines on routine basis
  • Outstanding customer focus and communication skills required
10

Skills For Desktop Support Technician Resume

  • Scripting skills to automate routine tasks
  • ) Prior experience with imaging machines (the specific imaging technology does not matter as long as they have done it before)
  • Experience with Microsoft Active Directory; strong understanding of Microsoft products including Windows OS and the Office Suite
  • ) Experience with SCCM, primarily used as an imaging and deployment tool (Would consider candidates with other imaging tool experience) 30%
  • Experience in servicing/deploying computer equipment and desktop support experience in a large healthcare support environment
  • Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated system, prioritizing work requests)

List of Typical Responsibilities For a Desktop Support Technician Resume

1

Responsibilities For Desktop Support Technician Resume

  • Maintain professionalism at all times. Excellent interpersonal skills. Excellent verbal and written communication. Excellent customer service skills
  • Strong troubleshooting skills experience
  • Provide excellent customer service using active listening and communication skills, and represent the interests of the customer internally
  • Above excellent customer service and teamwork skills
  • Strong written and verbal communication skills to clearly communicate with Management, Users, IT Staff and equipment vendors
  • Strong customer service skills, with the ability to support novice through advanced users
  • Maintaining user up-time and positive computing experiences through effective problem identification and resolution
  • Customer facing 90% of the time requiring professionalism and spontaneous technical troubleshooting skills
2

Responsibilities For Desktop Support Technician Resume

  • Experience – 4+ years of related experience or equivalent formal training and/or education including certifications
  • Very detail oriented and able to effectively and accurately document various technical issues utilizing a Help Desk ticket tracking tool
  • Experience coordinating Information Technology projects and prioritizing multiple tasks
  • Wired and Wireless Network troubleshooting skills…. Ping, tracert , ssh, telnet, tcp/ip, 802.11 a/c
  • Demonstrated experience and success coaching and mentoring team members
  • Critical Thinking skills. Ability to identify when something is wrong or is likely to go wrong
3

Responsibilities For Desktop Support Technician Resume

  • Experience in a medium to large networked computer support environment; 2+ years of experience with Microsoft Operating Systems
  • Advanced A+ related skills including ability to build, setup, maintain PC’s
  • Prior experience supporting users in a multiple-domain environment
  • Proven experience participating in similar types of projects
  • Strong customer service experience in a technical setting
  • Two to three years of relevant work experience required.Valid driver's license and clear driving record required
4

Responsibilities For Desktop Support Technician Resume

  • Experience supporting Windows XP or Windows Vista. Experience with MS Office, Symantec Antivirus, Internet Explorer, VPN, and remote access
  • Verbal, written, interpersonal, team-building, organizational and customer service skills
  • : PC and Mac support hardware and o/s troubleshooting skills
  • Communicate effectively with a wide variety of people in a professional manner, face to face, on the phone and in writing
  • Two to three years of relevant work experience required.Valid driver's license and clear driving record required.
5

Responsibilities For Desktop Support Technician Resume

  • , strong customer Service experience within an end user environment, preferably within a manufacturing environment
  • Highly developed analytical troubleshooting skills
  • Demonstrated experience in a fast paced, mission-critical environment
  • Accuracy with work, strong organizational skill, and attention to detail
  • Develop, document and effectively communicate job processes, procedures and techniques
  • Capable of managing multiple concurrent tasks effectively under pressure
  • Demonstrated hands-on experience with Operating Systems (Windows, Mac, and others)
  • Experience supporting VoIP and Unified Communications - Cisco CUCM, Webex, and Jabber experience highly desired
  • Strong customer facing experience required
6

Responsibilities For Desktop Support Technician Resume

  • Basic Windows 7, 8 and Windows 10 troubleshooting skills
  • Effectively communicate, both orally and in a written form, to both technical staff and customers
  • Demonstrated hands-on experience with ITSM tools (ServiceNow, Remedy)
  • Proven ability to deliver excellent customer service in-person, on the phone or via email
  • Proven experience in PC build, repair, configuration and overall desktop support to users
7

Responsibilities For Desktop Support Technician Resume

  • Process documentation skills Job Responsibilities
  • Deal with conflict effectively and maintain positive customer relationships
  • Customer Service skills are also paramount
  • Systems knowledge, documentation and methodical problem-solving skills
  • Experience working positively and productively in a team environment. Collaborative with strong customer service abilities
8

Responsibilities For Desktop Support Technician Resume

  • Strong customer and technical support experience, supporting a clientele that is predominantly "non-technical"
  • 3 Effectively utilizes troubleshooting tools and test equipment to identify issues
  • Analytical skills & customer oriented
  • Proven work experience as a Technical Support Engineer or similar role
  • Prior experience supporting Executives and providing white glove support for IT issues is required
  • Strong ability to prioritize and set the right expectations on issues and follow up
9

Responsibilities For Desktop Support Technician Resume

  • Understanding and experience with current Miscrosoft and Apple operating systems
  • Imaging and Application Deployment experience
  • Understanding of IT fault resolution processes, ITIL experience useful
  • Experience with installing, managing and maintaining local and networked printers, including basic printer troubleshooting
  • Manage multiple tasks and competing priorities including time management Answering incoming calls, emails, and walk-up requests for IT and technical support
  • Have a solid understanding with networking issues or troubleshooting
  • Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls
10

Responsibilities For Desktop Support Technician Resume

  • Solid understanding of networking principles (routing, network protocols, Wi-Fi, DHCP, DNS, VPN)
  • Experience imaging machines and upgrading operating systems on Windows computers
  • Strong knowledge of Windows operating system and Microsoft Office, including operation and troubleshooting
  • Strong understanding of Windows desktop operating systems; primarily Windows 7 Professional
  • Quickly prioritize IT issues when managing troubleshooting tasks
  • Manage their own workload by prioritizing and setting goals
  • Strong understanding of workstation principles, operating systems, systems configurations, utility programs, operational procedures and automation concepts

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