Dealer Specialist Resume Sample

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Kayden Lakin
79901 Russel Corner,  Chicago, IL
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Work Experience


Dealer Operations Specialist
06/2016 - PRESENT
Dallas, TX
  • Ensuring client financial data reporting is received and tracked in LOB’s financial management software
  • Provide secondary oversight to ensure the accuracy of the portfolio’s client reporting and risk ratings
  • Assist in sales and growth of the branch’s portfolio (i.e. be able to field incoming sales inquiries, be able to up sell current customers), assist in marketing mailers and sales campaign of the branch
  • Communicate potential loss situations to Branch Manager as soon as identified. Assist in efforts to take possession of vehicles or other property used to secure loans and acts as AFC’s agent/representative in legal matters, as required
  • Experience in customer service with knowledge of order processing
  • SAP or other ERP system knowledge is an advantage
  • Paying attention to details and accuracy, analytical skills
Dealer Marketing Specialist
01/2013 - 05/2016
Phoenix, AZ
  • Adapting easily and focusing on customer
  • Team work player - creating trust, with high communication skills
  • Fluency in Italian, Spanish or French – nice to have
  • Create and manage tools to ensure Lexmark TSM’s and Dealer reps can clearly articulate the financial value proposition of Lexmark devices
  • Manage data and usage metrics from Lexmark and Industry data to understand Lexmark’s position in the marketplace and impact on dealers’ profitability
  • Makes decisions that directly impact SC’s long term relationships with dealers
  • SAP knowledge (ideally knowledge of JD processes)
  • Prioritize work and time management skills
  • Data organization and management, rich experience in business and product
Dealer Advertising Specialist
12/2009 - 07/2012
Boston, MA
  • Fast learner, able to resolve problem and deliver commitment
  • Operate as a change agent; teach/educate stakeholders, build consensus, influence decisions and drive business growth
  • Understanding of lean concepts and their use in resolving issues and improving processes
  • Detailed understanding of typical residential HVAC dealer operations practices
  • Passionate about technology and the potential to leverage technology to enhance dealers’ business operations
  • Leads and executes the dealer managed exit process & termination closeout process
  • Execute approved legal strategies; aggressively manage downside risks to PII to obtain objectives within budget constraints while delivering maximum ROI
  • Leads development and improvement of District 360 territory support tools and reporting

Education


Upper Iowa University
2004 - 2008
Bachelor's Degree in Marketing

Professional Skills


  • Excellent investigative, problem-solving and decision-making skills
  • Strong communication and interpersonal skills; ability to explain business concepts to IT partners, and technical concepts to business partners
  • Excellent communication, collaboration, and planning skills
  • Possess business acumen and interpersonal skills to effectively communicate with all PCNA employees, vendors and Dealer personnel
  • Proficient computer skills including Microsoft Excel, Lotus Notes, and collaboration tools such as SharePoint
  • Marketing and customer acquisition/customer support processes experience. (1- 3 years) Dealer/distributor development (1 - 3 years)
  • Experience in event marketing and/or marketing communications

How to write Dealer Specialist Resume

Dealer Specialist role is responsible for excel, microsoft, database, retail, finance, credit, training, marketing, procurement, security.
To write great resume for dealer specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Dealer Specialist Resume

The section contact information is important in your dealer specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Dealer Specialist Resume

The section work experience is an essential part of your dealer specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dealer specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dealer specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Dealer Specialist resume experience can include:

  • Outstanding team player and positive attitude with a strong sense of ownership and accountability
  • Strong reading comprehension & proficiency dealing with motor vehicle-related legal terminology and concepts
  • Experience in a customer facing support or training role is required
  • Relevant sales or account management experience
  • Skill in financial analysis
  • Build strong relationships across the sales, dealer and distributor organizations

Education on a Dealer Specialist Resume

Make sure to make education a priority on your dealer specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dealer specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Dealer Specialist Resume

When listing skills on your dealer specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical dealer specialist skills:

  • Strong computer skills – Word, PowerPoint, Excel
  • Excellent Microsoft Office skills required particularly in regard to Excel
  • Highly organized,self-directed business style, with strong ability to prioritize
  • Assists company personnel in consolidating, replacing and terminating current dealership locations and ownership
  • Experience in digital marketing, working with media, understanding different levels of media needs from Tier 1, 2 & 3
  • Experience working in a residential HVAC contracting business or other related industry

List of Typical Experience For a Dealer Specialist Resume

1

Experience For Dealer Operations Specialist Resume

  • Complete regional activity report on a monthly basis via Monthly Manager Report
  • Attend regional dealer recruitment shows and/or expositions relevant to the Consumer Business
  • Develop and implement plans and strategies to cultivate new business opportunities and improve current processes
  • Manage dealer database through the use of Salesforce.com
  • Perform special projects as assigned by the Director, Channel Development and Director, Sales Operations
  • Educate Regional Managers and Area Managers on best practices in Dealer Marketing to help drive the retail business for New Vehicle Sales, Used Vehicle Sales, and After-Sales
  • Work closely with Tier 1-2 Advertising and Media for all lines of business, complement, and supplement with media recommendations for dealers in Tier 3 advertising and media
2

Experience For Dealer Marketing Specialist Resume

  • Responsible for Tier 3 search comprehensive program to ensure all objectives are met and key responsibilities are adhered to
  • Respond to all dealer inquiries on the dealer websites
  • Work with agency of record to provide accurate website content
  • Ensure ideal customer journey working with tools such as build & price, New Vehicle inventory, Used Vehicle inventory, lead forms, and live scheduling for service appointments
  • Ensure proper lead flow from all flow from all other owned channels to dealer websites
  • Manage the dealer asset manager and ad builder for functionality and assets including uploading of Tier 1 & 2 media plans, and CRM communications calendar as well as future functionality like a potential Co-op program
3

Experience For Dealer Development Specialist, Nexia Resume

  • Collect, compile, analyze, and interpret information from all available sources of dealer advertising, media spend, website metrics, Tier 3 search performance and leads
  • Operate a 10-key calculator by touch and understanding of basic mathematical operations required
  • Send monthly reports with key insights and recommendations, as well as ad hoc basis when needed
  • Corporate office environment
  • Manages fulfillment, production & website vendor relationships to ensure the timely distribution of all marketing materials through efficient and cost-effective channels; maintain distribution activities and inventory within established budget guidelines, ensuring accurate and timely shipment and billing of collateral ordered via porschedealermarketing.com

List of Typical Skills For a Dealer Specialist Resume

1

Skills For Dealer Operations Specialist Resume

  • Demonstrated success in communicating ideas to various stakeholders
  • Self-confidence, thick skin, & proven track record of success managing highly contentious situations and projects
  • Reporting: Maintain up to date reporting, that is accurate and reliable for all readers
  • Using virtual tools including Salesforce, ESRI, Power BI, and QlikView
  • Willing to contribute and help others
  • Willing to travel into difficult environments and/or for extended periods of time
  • Define & optimizes department KPI tracking and reporting
  • Office Mail: Distribute incoming mail and package outgoing mail
  • Consult and educate dealers on all marketing, advertising, and media channel mix with a heavy focus on digital
2

Skills For Dealer Marketing Specialist Resume

  • Occasional extended working hours as needed
  • Assist as needed in processing documents submitted under the Document Submission Process
  • Manage and analyze data, including analysis of market area, sales performance, proximity, and other topics of interest
  • Provide dealers with 3rd party data information for more relevant targeting
  • Manage dealer websites program with digital agency and supporting vendors
  • Location – Bass Creek Facility, Plymouth, MN
  • Travel required, up to 25% of the time
  • Knowledge of heavy machinery dealer business practices
3

Skills For Dealer Development Specialist, Nexia Resume

  • Work independently, with minimal direction and frequent interruptions
  • Technical aptitude; ability to learn quickly and understand technical concepts
  • Team player; high level of commitment and dedication to the success of the team
  • Energetic, enthusiastic, positive attitude, with the ability to interact diplomatically with people at all levels of the company and externally
  • Provides dealer development support services to enable the development and continuous improvement of the dealer distribution channel business practices, processes and systems
4

Skills For Dealer Advertising Specialist Resume

  • Be self-motivated and demonstrate urgency and initiative
  • Extremely well organized; excellent attention to detail
  • Working knowledge of the Porsche brand
  • Coordinates the implementation of dealer development tools, processes and systems
  • Provides support for dealer development tools, processes and systems
  • Assists dealerships through performance analysis and makes recommendations to address deficiencies
  • Knowledge of the practices followed at John Deere dealerships
  • Availabity and willingness to travel up to 20% of the time
  • Use your judgment to escalate issues appropriately
5

Skills For Specialist, DND Dealer Agreements Resume

  • Document records clearly and efficiently
  • Learn quickly and apply knowledge learned
  • Handle difficult conversations professionally
  • Effectively prioritize workload, managing multiple, and often competing tasks, and meeting deadlines for various and fluctuating marketing deliverables
  • Self-starter, capable of establishing priorities
  • Define & optimize managed attrition gate process; define performance metrics & weekly reporting
6

Skills For Dealer Service Specialist Resume

  • Flexibility for travel up to 10% (Toronto and Canada)
  • Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position
  • Good organizational, clerical, numeric, oral, and written language skills
  • This role can be located at any of our Trane Offices
  • Works independently, without frequent direction
7

Skills For North American Channel Dealer Development Specialist Resume

  • Successfully manage multiple tasks simultaneously
  • Works cross-functionally with Sales Team and Legal Dept. to manage Dealer Agreement “best efforts”compliance process; negotiate managed dealer self-termination agreements & legal settlements as required
  • Administrates MAP Policy violation review process
  • Works cross-functionally with IS and Sales Operations to maintain and update competitive manufacturer dealer lists and reporting, dealer mapping, and market opportunity reports
  • Negotiating & innateability at overcoming objections
  • Thorough and comprehensive understanding of diverse power sports business models &metrics
  • Driven; consistent track record of exceeding sales goals
8

Skills For Dealer Development Specialist Resume

  • Understands powersports industry, our company, 2020 vision, our products& value propositions, and those of key PII competitors
  • Provides support to adjacencies and other responsibilities as assigned
  • Consistently, and efficiently, review and process Dealer Enrollment Packages in accordance with established company policies
  • Process dealer change requests in a timely and accurate manner
  • Create Dealer Documents: Ensure all dealer documents are accurate, legible, and in compliance with the appropriate corporate policy
  • Prepare and present a compelling case for change at the HVAC Dealer and Distributor level. Understand barriers to adoption and communicate effective strategies to overcome those barriers
9

Skills For Dealer Portal Operation Specialist Resume

  • Develop and manage Porsche Dealer Marketing Services (PDMS) programs, in coordination with agency and within Porsche Corporate Identity (CI) guidelines
  • Manage, maintain, and continuously improve creative assets and processes including: PDMS Website, advertising templates, image vault, co-op administration and the Dealer Marketing Materials website (an online dealer interface where Porsche dealers can purchase all associated retail marketing collateral)
  • Facilitate local dealer involvement and develop co-op reimbursable materials to support national sponsorships, (e.g. driving events, auto shows, regional golf events, etc.) in conjunction with Area Marketing Managers, PDMS Field Representatives, and PCNA Regional Managers
  • Develop, implement, and maintain and co-branding of customer retention activities and AfterSales marketing programs (e.g. Pure Porsche Service Clinics and the Porsche AfterSales Customer Engagement (PACE) program)
  • Provide PDMS support & guidance (e.g. CI guidelines, ad layout, promotional activities, etc…) for PCNA dealers and field as required, by coordinating with PDMS field representatives
  • Act as “Sales Round” process owner within PCNA. Create and produce dealer launch kits including: sales round showroom materials, national advertising and communications materials, and dealer launch event concepts
10

Skills For Dealer Data Management Specialist M Resume

  • Procure, schedule and facilitate all distributions and updates of dealer point-of-sale materials, such as showroom images and showroom display systems via PAG or outside suppliers, including new vehicle color & trim updates, showroom hanging graphics, DVDs, posters, etc
  • Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America
  • Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
  • Manage department Accounting, Finance, and Procurement responsibilities to ensure fully-accurate and compliant processes related to planning, forecasting, and executing financial budget responsibilities
  • Oversee the New Dealer Process by acting as an intermediary between the sales team that starts the application process, the credit and compliance teams that set up accounts and send agreements, and external finance parties
  • Administer the process of terminating accounts by facilitating conversations and applications between sales, leadership, and the legal department
  • Manage changes to current dealer agreements and accounts

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