Customer Agent Resume Sample
Audrey Bosco
1629 Mills Harbor,
San Francisco,
CA
+1 (555) 327 0699
Work Experience
Customer Experience Agent
04/2016
-
PRESENT
Philadelphia, PA
- Accurately update systems with status details and other information relating to the customer’s needs
- Fosters the MSC Culture in the department and throughout the company in order to ensure unity of vision and fulfillment of MSC’s mission
- Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
- Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
- Focus on SMB customer satisfaction by driving the right product adoption for the right customer
- Consultative selling and customer empathy mind-set
- Have a proven conscientious and well organized approach to work load
- Working under own initiative and the ability to plan effectively in order to pre-empt potential issues and counteract effectively
Customer Resource Agent
09/2013
-
03/2016
Dallas, TX
- Have experience working within a busy call centre environment
- Have a good standard of written and spoken English
- Have demonstrable excellent customer service skills, rapport building and communication skills with the ability to adapt own approach to suit a diverse range of people
- Have a positive working attitude and work ethic
- Have good timekeeping skills, behaviours and a professional manner
- Be adaptable, welcoming to change and able to follow instruction
- Be able to work independently and as part of a team to achieve common goals
- Responding to customers queries via chat and email
- Advising customers on a variety of products and brands to meet individual customer needs
Junior Customer Master File Agent
07/2009
-
03/2013
San Francisco, CA
- Handle all customer interactions via phone, e-mail, fax and regular mail in a professional and expedient manner by thoroughly investigating inquiries and providing comprehensive responses
- Ensure the timely processing of all customer requests that involve cross-functional remediation within pre-established service level time frames
- Track and maintain interaction data for analysis of customer trends by updating DEB’s Customer Management systems
- Ensure customers understand contract provisions by having a comprehensive understanding of DEB’s products and services, and the end-to-end customer lifecycle
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client’s solutions
- Understand current clients’ processes and guidelines
- Provide pre and post-sales education for all self-service products
- Provide product and tool advice to improve clients’ experience and drive higher product adoption and spend
- Using multiple forms of communication (phone-within call center environment, web, email, & chat) solve customers’ needs while delivering excellent customer service – this includes but not limited to order tracking/tracing, delivery status, and RMA entry
Education
California State University, San Bernardino - Palm Desert Campus
2004 - 2008
School's Degree in Communication
Professional Skills
- A good Knowledge of the HR Services processes, procedures and Company policy relevant to the role and completion of the Customer Agent Learning and Development Modules
- Possess a strong understanding of the customer journey and be able to provide excellent customer service, demonstrating good questioning, listening and rapport building skills
- Competent in the use of the core systems that are need for the role i.e. Oracle, Remedy, Excel, Word, Mitel, Outlook, Internet, Intranet. Also able to effectively use additional systems as required
- Has a good knowledge of the organisational structure of Sainsbury’s and understand how the activities of the role impact on other HR Services functions and the customer
- Able to demonstrate strong verbal and written communication skills with customers and all levels of the organisation
- Strong analytical abilities and problem solving skills Proficiency in Microsoft Office products including Word, Excel and Power Point
- Demonstrated ability to work within a team dynamic using effective communication and collaboration skills in an effort to achieve common goals
How to write Customer Agent Resume
Customer Agent role is responsible for interpersonal, software, research, english, security, credit, training, collections, reporting, digital.
To write great resume for customer agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Agent Resume
The section contact information is important in your customer agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Agent Resume
The section work experience is an essential part of your customer agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Agent resume experience can include:
- Demonstrated interpersonal skills; cultural awareness
- Willing to learn new skills, adapt to regular business change and new technology
- Demonstrate strong capability in relation to the Colleague Values
- Strong mentality and adaptability, to be able to make fast and good decisions
- Communicate effectively and liaise with customers, relative client departments and management
- Adaptable and flexible. Adjusts to varied audiences effectively. Able to flex between administrative and strategic work
Education on a Customer Agent Resume
Make sure to make education a priority on your customer agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Agent Resume
When listing skills on your customer agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer agent skills:
- Excellent communication and interpersonal skills – good telephone manner
- Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up
- Good communications skills including English Language, optional: German/French/Italian/Spanish
- A strong problem solver who can effectively use their own initiative to proactively spot and resolve potential problems
- Strong interpersonal skills - Personable and can quickly stimulate confidence and influence others in the organization.
- Strong interpersonal skills - Personable and can quickly stimulate confidence and influence others in the organization
List of Typical Experience For a Customer Agent Resume
1
Experience For Customer Experience Agent Resume
- Effectively uses the available MI to support and coach customers through the process
- Provide a high level of customer experience that is informative and confidential to customers whilst achieving service objectives
- Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience
- Gain a solid knowledge of the Dropbox product offerings and company policies
- Provide a quality and friendly user experience, reflective of the Dropbox brand
- Complete set tasks in a timely and effective manner
- Work experience, ideally in a customer service / technical support role
2
Experience For Junior Customer Master File Agent Resume
- To represent the company by giving a favourable impression of the brand by always acting with integrity and honesty
- Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
- Focus on delighting SMB clients by driving the right product adoption for the right client
- Manage a Lead pipeline using a multi-touch process
- Efficiently multi-task using multiple tools/systems (CRM, database, price/SKU list, etc.)
- Support and expand the self-serve advertising base for SMB clients in the online and digital
- Provide training to customers in the use of system and applications
3
Experience For Customer Accounts Agent Resume
- Obtain general understanding of OS and application operations related to company offered services
- Are willing to work from our Los Angeles production house at least 3 days a week
- 2) Provides information about campus shuttles, public transportation options, and parking at the SHC campuses
- Ooze consultative selling and customer empathy all the time
- Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients
- A passion for fitness and e-commerce
- Problem-solver and driven individual
- Handle inbound inquiries from customers via phone and/or chat platforms
- Discuss customer needs in depth to enable recommendation of “Right for Me” solution
4
Experience For Customer Resource Agent Resume
- Meet activity and quality based metrics
- Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow
- Handle all customer interactions via phone, e-mail, fax and regular mail in a professional and expedient manner by thoroughly investigating inquiries and providing comprehensive responses with special attention to Spanish speaking customers
- Ensure customers understand contract provisions by having a comprehensive understanding of DEB’s products and services, and the end-to-end customer lifecycle. Manage specific market delinquency rates, bad debt, late payment charges and write-offs
- Approach all matters in a non-biased and professional manner
5
Experience For SME Customer Transfer Agent Resume
- Provide customer help and support via E-Mail, phone, online meetings and Live Chat
- Manage numerous ad hoc requests concurrently
- Take the extra mile to engage customers. Interface with various SE business support teams and customers
- Draft documentation as required
- Prepare daily, weekly, monthly statistical reports as appropriate
- Provide input to the development of relevant products under support. Recommend potential products or services by collecting customer information and analyzing customer needs
- Serve as the front line, on-call resource for all customers via phone, email and live chat
- 3) Communicates patient and guest concerns to appropriate department for facilitation, and records summary when applicable
- 5) Provides practical assistance and emotional support to patients, families, and staff as needed. Maintains sensitivity and confidentiality in all aspects of guest interaction
6
Experience For Global Customer Experience Agent With English & Bulgarian Resume
- 6) Responds to inquiries from patients, their relatives and/or referring physicians on services available at SHC, and provides accurate information in a timely fashion
- Manage effective communications with customers, and with both internal and external stakeholders
- 7) Confirms appointments, asks questions and answers questions about gaining access to services and organizations
- Delight our Enterprise users through reactive support on multiple channels including email, phone, chat and social media
- Professionalism in speaking especially over the phone, emails, and live chats
- Someone that is willing to learn and is patient
- To be compliant with company regulations regarding fire, health and safety and security issues
7
Experience For Customer Interaction Rep-outbound Agent Resume
- To work closely with our customer to ensure requirements are met
- Handles and responds to inquiries related to Enterprise / Outbound customer technical support through Phone, Email and Chat support
- Troubleshoots customer’s problems and provides customized recommendations to enable high customer engagement with the product
- Communicate complex technical information in user-friendly ways to both technical and non-technical users
- Provide consultative services to enable custom configuration of Dropbox settings, preferences, and workflows
- Communicate user reported issues internally and triage to the correct team
- Adhere to set KPI targets
- To receive telephone calls and make contact with applicants/colleagues in order to action requests
- Be the first point of contact for queries in relation to the company people policies/ resourcing policies and be able to provide relevant policy information to the customer as required
8
Experience For Inbound Customer Accounts Agent Resume
- To ensure that the relevant systems are maintained accurately and in accordance with company requirements and that all correspondence is in line with company policy
- Understand customer’s needs and delivers a high standard of customer service that meets the Service Level Agreements (SLAs)
- Personally take ownership and efficiently handle complaints, and escalate as required
- Understand and be compliant with the corporate data protection and confidentiality policies
- Identify and highlight continuous improvement suggestions to the Team Leader
- Maintains customer confidentiality as needed and required by HIPPA bi-laws
9
Experience For Customer Serivce Agent Resume
- Company pension scheme with employer contributions and Life Assurance
- Corporate perks - discounts on high street shops and brands
- Employee of the month/year
- Recommend a Friend - receive a cash payment
- A demonstrable ability to deal with a diverse range of people matters
- Results orientated – able to work under pressure and in a monitored/targeted environment
- Work as part of a successful team
- Quality Control Demonstrates adherence to HR Services processes and procedures within agreed Company policy guidelines. Is aware of the customer experience and highlights potential improvements that could be made
- Team Work Maintains a positive influence on team morale, sense of belonging and participation. Achievement of individual targets against team objectives
10
Experience For Customer Navigation Agent Resume
- Compliance Adherence to agreed process and procedures, Company policies and legislation
- Communication Delivers clear and concise verbal and written communications. Looks for ways to support and guide customers and colleagues at all times
- Deliver against performance targets that have been set
- Fluency in written and oral English (Fluency to Native Level)
- Deal with telephone queries and provide information to both external and internal customers as necessary
- To understand the escalation process and implement when necessary
- To work as a team to support colleagues
- Have the ability to work in a fast pace environment
List of Typical Skills For a Customer Agent Resume
1
Skills For Customer Experience Agent Resume
- Being passionate about engaging others in the importance of excellent customer delivery
- Actively participate in Customer Experience Agent training as a new hire and ongoing for new clients
- Become a subject matter expert with respect to the customer experience, specifically on billing and invoicing
- Self motivated, enthusiastic, able to bring a sense of urgency to situations and to demonstrate an active approach
- Experience of working in a fast passed, customer focused environment
- Excellent written and verbal communication, i.e. grammar, spelling, professionalism, etc
- Able to build strong relationships with both customers, colleagues and third parties
2
Skills For Junior Customer Master File Agent Resume
- Reasonable mathematical ability, strong verbal & written English
- Customer Focus Delivers excellent customer service consistently to both internal and external customers
- Thrive in a fast paced environment where multi-tasking and prioritizing is required
- Thrive in a fast-paced environment where multi-tasking and prioritizing is required
- Build strong partnerships with the internal and external teams, including employees at all levels within the organization
- Strong Intellect - Combines analytical reasoning, creativity, conceptual ability and judgment
- Previous experience in Customer focused role is essential, preferably in B2B environment possibly clinical/life science/healthcare
- Respond to customer’s objections with effective rebuttals and schedule the appointment
3
Skills For Customer Accounts Agent Resume
- Excellent benefits package that begins on your first day
- Senior Customer Experience Agent
- Proven ability to engage and contribute within a diversely spread workforce and peer group
- Effective communication at all levels within scope of role, with both internal and external customers and stakeholders
- Customer Experience Agent - 40 hours per week
4
Skills For Customer Resource Agent Resume
- Customer Experience Agent - 37.5 hours per week
- Database/CRM interface experience
- Helping guests with buying tickets to shows, local attractions, making reservations at restaurants, getting a rental car or hailing a taxi
- Verifying payment for stay charges, including incidentals, by obtaining credit information
- Understanding Centrica, Understanding our Customers Understanding our Competitors
- Maintaining and growing customer relations whilst expanding The Hut Group’s customer base
- Issuing and closing safe deposit boxes used by guests
5
Skills For SME Customer Transfer Agent Resume
- Maintaining knowledge of current events, activities, hours of operation and dining options currently available
- Providing accurate statements and collecting all payments due
- Giving exceptional bike care advice and up selling where possible
- Maintaining a high level of quality on each chat or contact and exceeding the customers’ expectations
- Understanding of Channel Sales model leveraging distributors and resellers
- Liaising and reporting back performance to Suppliers
- Documenting customer information and recurring technical issues to support product quality programs and product development
- Maintaining a high level of quality on each call or contact and exceeding the customers’ expectations
6
Skills For Global Customer Experience Agent With English & Bulgarian Resume
- Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum
- Assisting in preregistration of rooms for reservations
- Posting charges to guest accounts as required
- Paging, radio and ear piece equipment
- Striving for first time resolution
- Booking appointments with customers
- Responding to customers questions via telephone, email and live chat in Japanese
- Responding to customers questions via telephone, email and live chat in Mandarin Chinese
- Placing orders over the phone for customers (sales-based commissions)
7
Skills For Customer Interaction Rep-outbound Agent Resume
- Responding to customers questions via telephone, email and live chat in Portuguese
- Supporting technical knowledge can be developed
- Teamworking and accuracy are essential
- Phones: answering incoming calls, utilizing switchboard, assisting guests with local and long distance calls, wake-up calls
- We are Trusting each Other Working Together
- We are Delivering Great Service Driving Sales
- 12 months working in a service/customer service/sales organization or Marketing internship
- Handle any hotel emergency and safety situation utilizing proper communication and operating procedures of the hotel
8
Skills For Inbound Customer Accounts Agent Resume
- Follow check in/out, money handling and billing procedures, to include
- Gather insights from the business, formulating opinions and presenting solutions to SE leadership
- Advocate for our customer, delivering superior service and helping create the best service policies in the Jewelry industry
- 4) Facilitates scheduling of physician appointments through referral to the appropriate office; assists in navigating the Stanford Health Care system
- Apply sound judgement and also empathy when dealing with both internal and external customers
- We are Making it Simpler
- We are Making It Happen
9
Skills For Customer Serivce Agent Resume
- We are Treating Every Pound as our own
- We are Cheering On Our Progress
- Remain calm, think on your feet and manage challenging situations
- Flexible approach to working in a dynamic environment
- Flexible to working shifts across a 7day week in line with customer demand
- A self starter, promoting personal development - encourages the same in others
10
Skills For Customer Navigation Agent Resume
- Proficiency in Microsoft Office products including Word, Excel and Power Point
- Accurate accounting of cash bank
- Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our guests and, occasionally, our owners
- Physical location based in Halifax and reporting to the Richmond, BC office
- Professionalism in speaking especially over the emails and live chats
- Consistently provide insightful, courteous and professional guidance/assistance to customers shopping on our eCommerce site
List of Typical Responsibilities For a Customer Agent Resume
1
Responsibilities For Customer Experience Agent Resume
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Manager
- Keep accurate and timely records of all communication contacts with customers
- A desire to consistently deliver exceptional customer service
- Satisfy acceptable adherence to Direct Energy policies
- Flexibility to adjust schedule and/or an ability to work overtime as needed
2
Responsibilities For Junior Customer Master File Agent Resume
- Results driven - An energetic, resourceful and hands-on individual with a strong service orientation, who commits himself/herself fully to the job, and is dedicated to developing and delivering outstanding work
- Education to GCSE standard (European equivalent)
- Analyze information, solve problems and make quick, fact-based decisions
- Quickly gain proficiency in multiple systems which support service for Direct Energy customers
- Quickly gain proficiency in multiple systems which support service for Direct Energy
3
Responsibilities For Customer Accounts Agent Resume
- (Licenses and/or Certifications (if applicable)
- Able to successfully handle a variety of technology
- Hotel computer equipment, systems and software
- Have provable excellent customer service skills, rapport building and communication skills with the ability to adapt own approach to suit a diverse range of people
- Be responsible for taking incoming phone calls, making outbound calls as needed, and responding to emails or chats on a daily basis from existing guests who have questions or concerns about
- Be responsible for face to face check-ins and taking incoming phone calls, making outbound calls as needed, and responding to emails or chats on a daily basis from existing guests who have questions or concerns about
- Work out of our South Lake Tahoe office
4
Responsibilities For Customer Resource Agent Resume
- Work out of our Sand and Sea office in Seaside, OR
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress
- Contact Center accounts include data collection, order processing, appointment setting, information relay-ing and electronically connecting clients and their callers
- Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our guests and occasionally, our owners
- Dynamic, self motivated and driven; independent and proactive
- Stretch oriented – embraces & thrives on challenge
- Resilience and personal motivation
5
Responsibilities For SME Customer Transfer Agent Resume
- 19 Rape or aggravated sexual abuse 2
- Works on British Columbia accounts on BC time but out of the Halifax location
- Enhanced Maternity Leave
- G4S Excellence awards
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