Customer Service / Customer Operations Resume Sample

5.0
1 vote
Judah Lesch
63318 Crooks Groves,  Chicago, IL
+1 (555) 866 2674

Work Experience


Site Operations Customer Service Delivery Manager
06/2017 - PRESENT
Philadelphia, PA
  • Ensure a smooth even flow of work goes to each DC, to help ensure maximum efficiency in the DC’s to maintain a high level of efficiency, which results in quicker turns in customer orders
  • Corporate work environment experience required with 1+ years’ in a high volume/customer service role
  • One year of related banking work experience
  • Work in a fast paced, deadline-oriented environment and a team player
  • Identifying and eliminating barriers to accuracy, productivity, and quality of work
  • Carrying out supervisory responsibilities in accordance with AWS (Amazon Web Services™) policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
  • Owning and driving performance metrics with the team, to include the use of a Quality Assurance program to "Move the needle"
Customer Service Rep-store Operations
05/2010 - 05/2017
Los Angeles, CA
  • Leading and developing associates and team manager(s); responsible for the overall direction, coordination and evaluation of the team
  • Airport Operations Experience required
  • Previous experience adhering to compliance standards in a heavily regulated environment
  • Willing to produce current and unexpired Driver’s License
  • Provide Quality Service and Achieve Superior Customer Satisfaction
  • Logistics experience – preferably within operations
  • Experience with functional management and how to build a function from immature to mature
Customer Service / Ground Operations Agent
05/2006 - 03/2010
Phoenix, AZ
  • Experience with across numerous geographies – preferably at Regional level
  • Experience with and flair for IT systems and process management/improvement
  • Proactive self-starter with strong drive, initiatives and well-organized
  • A people orientated management style that fosters a dynamic, positive work environment
  • Well-developed ethical standards and high personal integrity – a good moral compass
  • Honest, down to earth, good sense of humor, emotionally intelligent and authentic
  • Entrepreneurial with the drive to build a bigger and better business
  • A cross cultural diplomat
  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats

Education


University of Alaska Southeast - Ketchikan Campus
2001 - 2005
School's Degree in Management

Professional Skills


  • Excellent demonstrated decision making skills
  • Excellent communication skills to promote connection and understanding with team members, customers and management team
  • SAP knowledge and skillset
  • Experience adhering to compliance standards in a heavily regulated environment required
  • Experience adhering to compliance standards in a heavily regulated environment
  • Experience leading others
  • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc

How to write Customer Service / Customer Operations Resume

Customer Service / Customer Operations role is responsible for government, training, security, automation, air, military, compliance, logistics, troubleshooting, metrics.
To write great resume for customer service / customer operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Service / Customer Operations Resume

The section contact information is important in your customer service / customer operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Service / Customer Operations Resume

The section work experience is an essential part of your customer service / customer operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service / customer operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service / customer operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Service / Customer Operations resume experience can include:

  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding

Education on a Customer Service / Customer Operations Resume

Make sure to make education a priority on your customer service / customer operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service / customer operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service / Customer Operations Resume

When listing skills on your customer service / customer operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer service / customer operations skills:

  • Supports the Station Manager in leading airport personnel to provide a superior customer service experience
  • Prioritize and execute with a sense of urgency and preciseness
  • Monitoring/Assessing performance of self, team members and the operation to make improvements or take corrective action
  • Handling of incoming phone calls from technicians and customer to process C.O.D.’s
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate,
  • Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues

List of Typical Skills For a Customer Service / Customer Operations Resume

1

Skills For Site Operations Customer Service Delivery Manager Resume

  • Work rotating shifts including weekends, holidays and days off
  • Work under demanding operational conditions in a stressful environment
  • Problem solving in complex environments
  • Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
  • Knowledge of company policies and procedures and functional automation applications
  • Work extra hours when there are operational needs, such as weather delays
  • Use sound business judgment to resolve issues with internal and external customers
2

Skills For Customer Service Manager, Customer Operations Resume

  • Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience
  • Work extra hours when there are operational needs
  • Leverage data to develop clear plans of executable actions to meet or exceed the KPI’s on a consistent basis
  • Ensure direction by shift to PB support team to drive and meet / exceed the KPI’s
  • Ensure FAA, Allegiant Air and airport regulations are followed
  • Enforce safety/security measures and monitors safety sensitive zones
3

Skills For Customer Service Rep-store Operations Resume

  • Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
  • Marshal in the planes and push back the aircraft
  • Leads and directs airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FAA and other government agencies
  • Supervises employees who scan, transport and sort mail and who load and unload mail to and from ground equipment and aircraft

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