Customer Service / Customer Operations Resume Sample

Customer Service / Customer Operations role is responsible for government, training, security, automation, air, military, compliance, logistics, troubleshooting, metrics.
To write great resume for customer service / customer operations job, your resume must include:

• Your contact information
• Work experience
• Education
• Skill listing

The section contact information is important in your customer service / customer operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Email
• Telephone number

The section work experience is an essential part of your customer service / customer operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service / customer operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service / customer operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service / Customer Operations resume experience can include:

• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
• Assist Customers with special needs, i.e., Customers who need assistance in boarding

Make sure to make education a priority on your customer service / customer operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service / customer operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

When listing skills on your customer service / customer operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service / customer operations skills:

• Supports the Station Manager in leading airport personnel to provide a superior customer service experience
• Prioritize and execute with a sense of urgency and preciseness
• Monitoring/Assessing performance of self, team members and the operation to make improvements or take corrective action
• Handling of incoming phone calls from technicians and customer to process C.O.D.’s
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate,
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues