Customer Solutions Resume Sample
Mohamed Moore
311 Monserrate Groves,
Boston,
MA
+1 (555) 757 5691
Work Experience
Customer Solutions Specialist
03/2018
-
PRESENT
Chicago, IL
- Supports students, parents and other cardholders with card program information and assistance; Interacts with customers both inbound and outbound via telephone, mail and electronic communication methods
- Supports cardholder refund requests and procedures
- Supports daily payment processing procedures to ensure cardholder funds availability
- Monitors lock box check payments daily and assists with posting payments to cardholder accounts
- Prepares check deposit batches by institution from payments received and readies for check audit process
- Provides Client Service and Marketing with basic operational support to clients, merchants, and users
- Manages & uploads new cardholder information & meal plan options to ensure students are able to swipe their card & be approved for a meal plan transaction
- Learns data flow & reports database to generate dining plan reports for billing purposes
Customer Solutions Engineer
05/2013
-
01/2018
New York, NY
- Manages marketing collateral inventory; includes brochures, buckslips, etc
- Supports in-house mail production process for the Parent Deposit Mail including operating and running the mail insertion and metering machines to stuff letters, brochures, and return envelopes and prepare the mail to be sent
- Learns and understands product information and order process logistics to support supply chain management activities
- Performs reconciliation analysis of operational and third party data to ensure correctness of commission deposits
- Independently undertakes additional responsibilities and projects based on proficiency and work load
- Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
- CPG industry experience with a large established company
- Experience handling order management for international accounts including logistics/freight monitoring and customs documentation. Working knowledge of international order management terminology and best practices
Customer Solutions Intern
03/2007
-
11/2012
Phoenix, AZ
- Researches and identifies key event dates for the 2015/2016 academic calendar for each client campus (orientation, class start dates, breaks, etc.), records these dates on a master calendar, and creates card program email communications schedule for the upcoming fall/spring semesters
- Researches/evaluates/documents social media channels at client campus card programs – FB, Twitter, etc. to enable marketing team to assess universe and prioritize opportunities for card program messaging
- Reviews existing card program websites, provides recommendations for improvements from a user perspective, and quality checks content for accuracy; Areas include website navigation, copy, consistency across all websites, etc
- Evaluates client .edu websites on search capabilities and ease of finding information on the client ID Card program and develops and documents recommendations to share with client campuses for implementation
- Conducts national/regional merchant footprint analyses around client campuses for targeted partnership opportunities to enrich the discounts and offers in the merchant program for the student and campus community
- Researches/identifies/records new local merchant prospects at targeted campus card programs for the client program and merchant acquisition team
- Performs merchant prospect outreach to share program information & obtain contact information of a manager/decision-maker for program manager follow-up
- Manages and conducts outreach to on and off campus locations to determine if replacement of acceptance signage is needed and send as appropriate
Education
University of New Mexico Valencia Campus
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Demonstrated problem solving skills and experience
- Strong organizational, prioritization/time management skills and ability to multi-task
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
- Strong interpersonal skills, ability to communicate effectively with all levels of customers
- Develop employees, strong leadership skills and excellent overall team performance
- Strong arbitration skills to effectively listen, communicate and gain consensus
- Prioritizing, time management and organizational skills is required
How to write Customer Solutions Resume
Customer Solutions role is responsible for interpersonal, customer, organizational, microsoft, troubleshooting, english, analytical, leadership, travel, digital.
To write great resume for customer solutions job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Solutions Resume
The section contact information is important in your customer solutions resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Solutions Resume
The section work experience is an essential part of your customer solutions resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer solutions responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer solutions position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Solutions resume experience can include:
- Excellent communication skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization
- Prioritize, with good time management skills
- Experience in business writing. The other skills on power point and excel and reporting can be acquired as we have folks who can train
- Strong organizational, problem solving, and troubleshooting skills with precise attention to detail
- Perform in a team-lead role effectively managing multiple priorities for a team of software developers
- Good communication skills, customer oriented and service minded
Education on a Customer Solutions Resume
Make sure to make education a priority on your customer solutions resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer solutions experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Solutions Resume
When listing skills on your customer solutions resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer solutions skills:
- Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management
- Strong consultancy / analytical skills supporting complex problem resolution
- Communicates effectively with customers prior to, during, and after service events to ensure highest levels of customer satisfaction
- Ensure team has appropriate skills and experience to perform their role
- Strong interpersonal skills - written and verbal communication
- Programing skills: SQL language, knowledge on programming
List of Typical Experience For a Customer Solutions Resume
1
Experience For Customer Solutions Specialist Resume
- Amazing communications skills, with a knack for explaining things in plain English
- Advanced technical skills with order management applications and Microsoft office products
- Uncover client needs, prepare a course of action and effectively deliver the information both internally and externally
- Experience with conducting remote/webinar training
- Highly motivated with strong problem solving ability
- Experience in supporting enterprise platforms with complex integration and workflow
- Partner with Flight Operations, Sr. Leadership and the Customer Experience Coordinator to improve processes affecting customers
- Demonstrated ability to think strategically while implementing operationally
2
Experience For Customer Solutions Engineer Resume
- Experience in successfully collaborating with sales and business unit executives
- Demonstrates dependability by following instructions, policies, and procedures; exceeds productivity standards, meets deadlines, and adheres to work schedules
- Look for new ways to push the team to improve service experience by challenging the status quo
- Develop operating and capital budgets needed to provide cost-effective service in customer solutions
- Experience working with account managers to assist with the sales process
- Experience coordinating issues in a service environment
3
Experience For Customer Solutions Analyst Resume
- One year billing, insurance or claims experience
- A strong problem solving mentality with precise attention to detail
- Quickly establish credibility and navigate across matrix organization while engaging others to ensure the most effective solutions are implemented
- Hands on experience with medical diagnostics instruments and interfacing with automation systems/devices
- Sales or service experience in a fast paced, high volume manufacturing, industrial warehouse, or distribution center environment
- Sales or service experience in the corrugated packaging industry
- Experience customer service in Financial Services or Banking
- Demonstrated ability to take an idea from inception to implementation with adequate coaching and sponsorship
- Very good understanding of Web Servers (IIS), HTTP, Digital Certificates, Web Services, standard protocols like SOAP and LDAP
4
Experience For Customer Solutions Associate Resume
- Experience in customer interaction and understanding of customer satisfaction
- Solid understanding of APC’s product line and processes
- Progressively advancing product development & architectural system design and/or business development experience
- Proven technical leader in all RealPage products and technologies
- Good communication around issues and opportunities with an ability to get things done, make things happen
5
Experience For Singapore Cluster and Customer Solutions Resume
- Research, analyze and make recommendations to improve the customer experience
- Enterprise software development experience
- Microsoft .Net 2.0, 3.5, 4.0 experience (ASP.NET, C#, ADO.NET) required
- Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use
- Demonstrated ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
- Develop and maintain a strong relationship with our customer base and sales team
- Experience in customer service, account relationship and order management
6
Experience For Director, Customer Solutions Resume
- Supporting two Directors with key meeting logistics and calendaring
- Receiving, managing and processing customer’s orders
- Qualifying and quantifying web and trade show leads, cold calling potential long-tail customers, and client business referrals
- Creating tailored solutions for clients who are in financial difficulty, including reduced payment arrangements, reduced settlements, payment holidays, etc
- Ensuring that 3-7 days of trimmed schedule (batches) is maintained at all assigned mills to allow for improved transportation planning
- Resolving any billing issues
- Translating needs and application requirements of new leads into product specifications to recommend existing DSM offerings
- Acting as a resource for the Account Managers for long-tail accounts, including review of long-term contracts for price and other amendments
7
Experience For Customer Solutions Rep Resume
- Amazing culture; including free breakfast, fruit, coffee, hot cocoa, milk, tea, etc
- Demonstrating outstanding customer service through the ability to care for other
- Looking for driven, outgoing personality
- Staying cool under pressure using humor, patience and the support of your peers to support our can-do culture
- Ensuring that all documents & photographs satisfy the requirements for multiple purposes including collections purposes, settlements, etc
- Deploying and managing SaaS tools/applications
- Training Product Support Agents on product and process knowledge
- Maintaining accurate records of interactions with customer
8
Experience For Customer Solutions Expert Resume
- Working with clients and/or their financial counsellors to make workable solutions that are the best outcome for both parties
- Making sound decisions that are in the best interests of all parties
- Escalating risk or complaints to the appropriate escalation point
- Working with the Collections team to ensure that matters are dealt with promptly and to the highest standard of service that our clients expect
- Managing the day to day solution delivery requirements to support Brightstar services
- Monitoring overall performance of IT services
- Ensuring operational teams are aware of changes and are informed of all impacts
- Coordinating technology resources as required e.g. specialist teams or people for specific issues / opportunities
9
Experience For Customer Solutions Administrator Resume
- Removing all obstacles to customer satisfaction and / or financial performance
- Working with the client and operations business units to identify and manage service improvement activities
- Working knowledge of mainframe technologies, environments and products (ideally IMS, DB2, CICS, SCM etc.)
- Ticketing System - Day to day issue resolution and support for HR and other department employees
- Running weekly Excel sales reports for sales manager
- Developing personal relationships with customers and sales reps and always cheerfully congenial
10
Experience For VP, Aftermarket & Customer Solutions Resume
- Managing queries from internal and external customers
- Ongoing management of SMB accounts to provide cross-sell and last time buy offers
- Answering customer questions and follow-up call questions
- Tracking weekly, monthly, and quarterly performance and sales metrics in CRM
- Maintaining database (CRM, SAP, etc.) of prospective customer information
- Billing or invoice adjustments
- Working knowledge of computers, networks, etc
- Completing other specially assigned projects in an accurate yet efficient manner
List of Typical Skills For a Customer Solutions Resume
1
Skills For Customer Solutions Specialist Resume
- Effectively navigate critical customer situations using strong interpersonal skills
- Excellent interpersonal skills and experience working in teams
- Develop valuable skills and experience in problem-solving and communication
- Strong communication skills and salesmanship
- Excellent communication skills; by telephone and interpersonal
- Strong verbal & written communication skills in both French and English
- Excellent communication skills, with the ability to deal at different levels
- Demonstrated skills with ERP and CRM applications
- Strong interpersonal skills, ability to communicate with all levels of customers both within and outside HSB
2
Skills For Customer Solutions Engineer Resume
- Building rapport with customers and facilitating a good customer experience
- Proven experience of dealing with customer issues and providing positive solutions
- Contributes to Siemens Diagnostics Design Validation efforts by assisting with and supervising test activities for R&D Integration/Validation
- Management of sample requests, ensuring samples are dealt with efficiently and effectively and arranging couriers
- Gather and analyze data surrounding customer experience, sales and marketing effectiveness, and digital interaction management
- Effectively handle multiple tasks (taking calls, responding to e-mails)
- Demonstrated communications, loyalty, customer service and/or CX experience, working within a collaborative, multi- disciplinary team environment
3
Skills For Customer Solutions Analyst Resume
- Mastery of customer service, analytical and problem solving skills
- Experience in providing excellent customer service either on the front-line or in the back office
- Relevant experience (in the IT sector selling enterprise based technology solutions) or equivalent combination of education and work experience
- Effectively negotiate with and influence others on matters of significance to our customers
- Web production skills - HTML, CSS, Javascript, PHP and XML
- Effectively, professionally and pro-actively communicate with front line employees, management and in rare cases, upper level management
4
Skills For Customer Solutions Associate Resume
- High comfort level with rapidly changing technology; ability to quickly learn and apply computer skills
- Work effectively and independently within role as well as with cross functional team members
- Document control, and technical bench skills
- Technical Support and Customer Service experience and demonstrated abilities in scripting and working with databases
- A strong commitment to delivering the Customer Experience
- Effectively interface with clients while representing the Company in a professional manner
- Work effectively within a team and independently to meet deadlines
- Effectively create and process documents necessary for Customer Solution processes
- Proven experience in the travel agent industry
5
Skills For Singapore Cluster and Customer Solutions Resume
- Fluent English and Swedish language skills
- Learn and keep up with all aspects of product releases in order to communicate them effectively to customers
- Work with other teams members effectively and with minimal supervision
- System administrator skills with UNIX, Linux, Microsoft Windows, or application knowledge
- Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
- Develops Validation protocols for effective customer solutions
6
Skills For Director, Customer Solutions Resume
- Works closely with project teams and customers to develop Validation workflows that provide effective test cover to support business and quality objectives
- Great phone skills, friendly and supportive
- Native level of Cantonese and Mandarin, with fluent English skills
- Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer service/customer contact or related experience with increasing levels of responsibility demonstrated
- Resolve problems, logically, efficiently and cost effectively
7
Skills For Customer Solutions Rep Resume
- Supporting and assist colleagues within the team providing guidance and support to less experienced
- Building good relations with customers
- Embracing the values of accountability, consistency and engagement through excellent attendance
- Working knowledge of, and experience with, mainframe technologies, environments and products (ideally IMS, DB2, CICS, SCM, etc)
- Optimizes existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions
- Strong problem-solving, training, team building, and mentoring abilities
8
Skills For Customer Solutions Expert Resume
- Experience in database investigation using querying tools such as SQL or similar is required
- Good knowledge of Cloud hosting concepts including architecture and infrastructure
- Experience handling customers and resolving inquires
- Experience in preparing solution artefacts, scope documentation and service level reporting
- Experience using Bug/Defect tracking systems
- Medical, Pharmaceutical or billing/coding experience required
- Experience supporting field sales teams, systems, or training
- Experience with problem solving and implementing solutions
9
Skills For Customer Solutions Administrator Resume
- More than 5 years’ prior work in a customer-facing consulting role
- Previous experience working in a customer-facing capacity
- Experience in Microsoft Word, Microsoft Excel, and call logging systems is helpful
- Excellent Microsoft Server 2008+ administration knowledge including IIS, security and architecture
- Experience of client facing projects
- Experience of working in a fast-paced web software development company
10
Skills For VP, Aftermarket & Customer Solutions Resume
- Thrive and accept changing priorities and deadlines
- Maintain effective documentation to allow ongoing support to be provided by the customer solutions team
- Good understanding of online travel operations
- Experience of working in a matrix organization, ideally of a similar size
- Strong understanding of one or more GDS’s, as well as the travel industry and travel agency operations/workflow
List of Typical Responsibilities For a Customer Solutions Resume
1
Responsibilities For Customer Solutions Specialist Resume
- Ensure On-Shelf Availability(OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience
- Demonstrated ability to document customer requirements including product, channel, and customer profitability
- Site/business CAPA process. Demonstrate an ability to lead through influence and by working cross-functionally
- A strong understanding of enterprise software applications and middleware
- Experience in a digital marketing role an asset
- Experience in a marketing automation admin role (Exact Target)
- Demonstrated ability to influence others, including internal peers, through knowledge
2
Responsibilities For Customer Solutions Engineer Resume
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results
- Demonstrated ability to influence others, including internal peers, through knowledge transfer and discussion
- Highly motivated and target driven with a proven track record in sales is required
- To be able to cope with increased workload, under pressure and to prioritise
- Entering customer orders in Salesforce and Volusion (the website shopping cart system)
- Solving customer/service issues and problems in a highly professional manner and using sound judgement
- Managing product availability – following correct procedure in the event of stock shortages to minimise effect to customer service
3
Responsibilities For Customer Solutions Analyst Resume
- Being the one point of contact for problem solving, strive to limit hand-offs
- Responding to and/or troubleshooting healthcare provider issues associated with Website
- Being polite, but take charge and save the day like a true superhero, guiding the customer to a win-win resolution
- Leading large scale digital transformation programs and development of operating models to support the target state
- Understanding of the relevant business issues and the organization’s operating procedures
- Understanding of Credit Reporting Bureaus
4
Responsibilities For Customer Solutions Associate Resume
- Working closely with distribution partners (Optima and Yearsley)
- Reporting shortages to customer
- Balancing customer service KPI’s to meet customer’s expectations and our own service standards
- Working with Key Account Support
- Engaging with our customers over the phone
- Prescribing the fastest and easiest resolution to the problem
5
Responsibilities For Singapore Cluster and Customer Solutions Resume
- Introducing healthcare providers to other patient services that can be coordinated through Website or comparable systems
- Answering to general Customer inquiries via chat or email
- Customizing each interaction to the individual customer’s personality and situation
- Identifying what the customer has already done on their own, skip ahead to right next step
- Being positive and upbeat
- Knowing that the little things matter to our customers
6
Responsibilities For Director, Customer Solutions Resume
- Building technical program management functional team
- Hiring, team management and people development
- Working knowledge of all relevant legislation and the ability to comply
- Working with clients to create solutions for new needs & consult through the sales process
- Fielding calls from customer service / front desk for leads and long-tail customers
- Reviewing solar account details for accuracy and compliance against third party standards
- Receiving technical approval and guidance to support development of new business
- Keying of money out transactions
7
Responsibilities For Customer Solutions Rep Resume
- Taking responsibility for your own development and improvement of your contribution to the business
- Supporting the overseer in the development of other team members
- Working together with finance to identify all cases that require to be submitted to the unclaimed assets register and our business account
- Dealing with a customer complaint in the correct manner, co-ordinating any corrective action required
- Vetting of general customer correspondence to determine the required amendment
- Inputting of collected data to up-date customer records
- Checking of colleagues work for accuracy & quality
8
Responsibilities For Customer Solutions Expert Resume
- Maintains medical laboratory supplies inventory; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Their questions cover everything from starting an account to tracing their great-great grandmother to billing queries and website navigation
- Support marketing transformation engagements to translate business use cases to help redefine our client’s marketing operating model
- Responsible for identifying, tracking root cause of failures and working as part of a team to help resolve them
- Provide prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates
- While performing these tasks always evaluating current processes and recommending improved processes
- Support marketing transformation engagements to translate business use cases to help redefine our clients marketing operating model
- 3 Facilitating to make sure all projects are adhering to the defined process; Auditing the projects to track process compliance and suggest improvements
9
Responsibilities For Customer Solutions Administrator Resume
- Leading and project managing complex, large scale, IT/technical/engineering programs
- Maintain existing pricing and dimensioning tools
- Manage human resources in development, hiring, and disciplining when required
- Participate in client discussions providing advice on marketing process efficiencies and workflow optimization
- Order Management – ensuring orders received are delivered to the customer on the delivery date requested with accurate invoicing
- Mentor other CSE’s, conducting OJT and feedback on actions observed to assist CSE in providing the best possible customer service
- Completes preventative maintenance, ensuring systems are operating per the specifications of the latest FMSU or partner manual revision
- Excels in training programs and classes sponsored by FMSU and outside training institutions
- Track orders, initiating changes and expediting per customer or sales requests, to ensure on-time delivery
10
Responsibilities For VP, Aftermarket & Customer Solutions Resume
- Order taking and processing
- Ensure lab personnel follow industry standards and safety regulations for handling and disposing of test samples
- 1 Analyzing data from various business systems in place and generating reports useful to management team
- Develop enabling strategies to support CollaborativeBusiness Planning (CBP)goals
- Implementelectronic order-to-cashcapabilities and supporting business processes (e.g., EDI invoicing, payments) to streamline transactions
- Handle incoming calls from prospective residents and agents with questions or concerns regarding the program
- Assists Supervisor in the development of training materials as well as the training of Customer Solutions Specialists
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