Custodial Supervisor Resume Sample

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Olin Pouros
541 Rosella Crescent,  Boston, MA
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Work Experience


Custodial Supervisor
01/2018 - PRESENT
Detroit, MI
  • Coordinates, directs, and schedules custodial staff and subcontract personnel in performing custodial services
  • Maintains professional relationship with site customers, suppliers, vendors and employees
  • Supervises employees; ensures a competent, motivated team through hiring, training, development, counseling and reviewing the performance of employees
  • Conducts facility walks, quality control inspections, safety audits and provides feedback to personnel and customer as appropriate
  • Two (2) years of verifiable experience as a custodial supervisor (equivalent to City class 2716) responsible for the supervision of a large group of employees engaged in custodial work; AND
  • Inspects work to ensure completion
  • Ensures adequate supplies and equipment for assignments
  • Maintains records and submits reports
  • Recommends various personnel actions
Custodial Supervisor San Marcos
11/2014 - 09/2017
Boston, MA
  • Monitors and ensures training of personnel
  • Previous experience as a general custodian
  • Knowledge of custodial equipment and supplies
  • Experience working with chemical cleaners, high-speed cleaning equipment, cardboard baler, and forklift
  • Handle multiple work priorities simultaneously and work with minimal supervision in a highly self-motivated manner
  • Position requires that employee be able to stand, walk, kneel, crouch, bend, reach, and walk up and down stairs
  • Communicate effectively with a positive attitude
Student Housing Custodial Supervisor
12/2011 - 09/2014
Los Angeles, CA
  • Perform supervisory and management activities as directed by the Building Superintendent and District Building Superintendent to accomplish the YMCA’s mission and goals
  • Maintains professional relationship with site customers, suppliers, and employees
  • Supervises staff; ensures a competent, motivated staff through hiring, training, counseling, and reviewing performance
  • Schedules and prioritizes tasks, and ensures adherence to procedures, regulations and guidelines while minimizing errors and safety risks
  • Reviews employee time cards for accuracy verifies hours worked and processes PTO according to payroll procedures
  • Monitors absences, sick and vacation days of personnel and to ensure departmental coverage and customer satisfaction
  • Nd and 3rd shift available
  • Plans work schedules, assigns and directs work of staff, and trains

Education


Wittenberg University
2007 - 2011
School's Degree in Business

Professional Skills


  • Excellent communication skills including listening, verbal, written and interpersonal skills with specific attention to detail
  • Demonstrated skills in working with chemicals, including dilution and dispensing systems
  • Strong program management skills with knowledge in use of portfolio and service management tools
  • Two years of Custodial experience or equivalent work related experience
  • Experience planning, directing, assigning, scheduling and directing a custodial staff of 20-25 employees
  • Experience in evaluating the need for repairs and conducting cleaning inspections
  • Experience training and managing housekeeping employees

How to write Custodial Supervisor Resume

Custodial Supervisor role is responsible for microsoft, computer, training, english, basic, interpersonal, education, reporting, database, procurement.
To write great resume for custodial supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Custodial Supervisor Resume

The section contact information is important in your custodial supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Custodial Supervisor Resume

The section work experience is an essential part of your custodial supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous custodial supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular custodial supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Custodial Supervisor resume experience can include:

  • Effectively maintain a professional and supportive relationship with all other departments on contract
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering
  • Operate industrial laundry washing, drying and ironing equipment to clean and fold tablecloths and hotel linens as directed
  • Participates in ongoing management/technical skill development training programs of direct reports
  • Experience in coordinating the cleaning and restoration of facilities
  • The ability to hold and maintain a valid driver’s license meeting the criteria for driving a state vehicle

Education on a Custodial Supervisor Resume

Make sure to make education a priority on your custodial supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your custodial supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Custodial Supervisor Resume

When listing skills on your custodial supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical custodial supervisor skills:

  • Solid verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-tasking and time management
  • Knowledge of mathematical skills necessary to prepare cost estimates, maintain inventories and reconcile charge-back documents
  • Related experience preferably in a Healthcare, Higher Education and/or Manufacturing setting with 3 + years of management experience
  • Operate a variety of custodial equipment in a safe and effective manner
  • Demonstrated track record on building and managing customer relationships, and improving customer service
  • Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required

List of Typical Experience For a Custodial Supervisor Resume

1

Experience For Custodial Supervisor Evening Resume

  • Experience working in a Work Order Management system
  • Three to Five years of relevant experience in custodial operations and supervision
  • Organize and prioritize work, resolve problems and manage multiple tasks simultaneously in a fast paced environment
  • Demonstrate sound judgment and independently resolve issues and problems as they relate to the job responsibilities
  • Hiring of qualified employees by participating in the interview process and making recommendations regarding the employment of applicants
  • Perform financial tasks, such as estimating costs and preparing and managing budgets
  • Coordinate and provide assistance for building emergencies (such as fire/flood clean-up, snow/ice removal, etc.). During and after working hours
  • Maintains hot beverage areas by cleaning counter surfaces and restocking coffee and related supplies
2

Experience For Custodial Supervisor San Marcos Resume

  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn
  • Remains competent and current by attending training and/or courses required by the immediate supervisor
  • Work with the EH&S office to ensure that all training certifications are current such as OSHA Blood Borne Pathogen training certification
  • Record and maintain methods, procedures, and products used in cleaning operation, including material safety data sheets
  • Performs routine building maintenance in such a manner as to minimize interruption of customers or employees
  • Cleans all signs, posters, service signs, mirrors, fans, and vending machines
3

Experience For Custodial Supervisor Evening Shift Resume

  • Cleans driveway and sidewalks, removing snow and debris as necessary
  • Maintains yard equipment and cleaning supplies
  • Cleans oil storage tanks according to procedure
  • Assists technicians with oil and water spills and with emptying drain tubs
  • Clean and sanitize restrooms using established practices and procedures and refill restroom dispensers
  • Check and maintain equipment to ensure that it is in working order
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment
  • Direct activities for stopping the spread of infections in facilities, such as hospitals
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy
4

Experience For Night Custodial Supervisor Resume

  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services
  • Maintains inventory; orders janitorial and housekeeping supplies
  • Estimate labor costs for special events, moving projects, etc
  • Actively participate in professional and student employee interviews, hiring, transfer, promotion, and discipline of employees
  • Initiate work orders for needed building and equipment repairs
  • Maintain a working knowledge of UW system and UW-L policies and procedures
5

Experience For Evening Custodial Supervisor Resume

  • Purchase housekeeping supplies and equipment
  • Plan and schedule additional staffing for event management
  • Instruct employees in proper cleaning techniques and safety practices; maintain compliance with applicable policies and procedures
  • Report and save daily activities in computer, email information and track work in Microsoft, work loading and event management programs
  • Interview personnel being considered for employment; make recommendations to supervisors
  • Cleans areas throughout the dealership to maintain a safe, clean and pleasant environment for dealership employees and customers
  • Cleans work areas, empties trash, collects scrap and used materials to process in accordance with company policy and local, state and federal regulations
  • Washes windows, glass doors and glass panels throughout service, sales and customer areas. Arranges for contract window cleaning per direction and supervise the work of the contract window cleaning
6

Experience For Student Housing Custodial Supervisor Resume

  • Sweeps, vacuums and mops floor on schedule: arranged for buffing or waxing and carpet cleaning per scheduled floor maintenance program
  • Empties and cleans lunchroom refrigerator once a week
  • Washes shop truck, inside and out
  • Cleans fork lift and power equipment
  • Empties and cleans all trash receptacles, inside and outside
  • Removes all debris from dealership
  • Drains and disposes of used oil filters properly
  • Removes and disposes of scrap materials as directed
7

Experience For Custodial Supervisor Resume

  • Check employee’s work to ensure buildings are cleaned to the level specified in the Quality Assurance audit program
  • Establish, manage, and revise as necessary, work force productivity and work quality, through planning and coordination of labor, material, documentation, and any other items necessary to ensure standards
  • Responsible for providing/scheduling safety training to zone team and for ensuring employees are working in a safe manner and receive any necessary medical attention
  • Report and record any/all accidents/injuries and/or unsafe conditions
  • Ensure unit processes and prioritizes, validates and distribute all work requests in accordance with established departmental standard operating procedure’s (SOP’s), applicable State and Federal guidelines and the unit process guide
  • Review all work orders assigned to the zone. Maintain and enter accurate data into the Computerized Maintenance Management System (CMMS) that are related to work status, pertinent details, cost (labor/materials), dates, time, invoices, images, actions preformed to correct the issue, etc.
  • Provide the zone team with schedules that allow coordination between zone supervision, staff, work groups or trades, vendors, customers, UCF or State of Florida inspectors, and/or any other stake holders required to complete a job
  • Provide employee’s coaching and training on job assignments, standards, and customer service by demonstrating correct work procedures and SOP’s
  • Ensure that all life safety and urgent work orders are responded to in an expedited manner. Demonstrate a keen understanding of the intradepartmental responsibilities and capabilities as well as a familiarization of university and customer needs and goals
8

Experience For Custodial Supervisor Evening Resume

  • Assist Maintenance Director in recruiting, hiring, and training custodial staff to cover all custodial areas
  • Follow a daily schedule to ensure that building cleanliness, safety, and functionality are being maintained to KIPP Austin’s standard of quality
  • Responsible for training and evaluating staff
  • Basic computer knowledge and ability to respond to and record maintenance requests
  • Perform supervisory and management activities as directed by the Maintenance Director to accomplish the YMCA’s mission and goals
  • Ensure that the entire building and grounds are properly cleaned and all equipment is properly used, cleaned, and stored. Maintain an optimal level of facility cleanliness and equipment availability that exceeds member expectations
  • Complete all records and daily reports required on a timely basis. Record and report all needed repairs to supervisor, repair as directed, and follow up with staff
  • Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules.
  • Operate and maintain power equipment and hand tools: floor auto scrubbers, carpet extractors, high pressure washers, high speed floor buffer and vacuums
9

Experience For Custodial Supervisor San Marcos Resume

  • Assist Maintenance Director in purchasing cleaning supplies/equipment at an economical price and forecasts usage of materials needed to complete tasks
  • Resolves clients’ concerns, conducts follow-up calls and makes inspections for satisfactory job performance
  • Participate in all required meetings
  • Adhere to the assigned work schedule
  • Supervises the custodial team
  • Primary responsibility of Custodial Supervisor is to coordinate and assist in the cleaning of the assigned building in such a way as to promote health and safety
10

Experience For Custodial Supervisor Evening Shift Resume

  • Responsible for general maintenance of floors, walls, carpets, and furniture
  • Vacuum and shampoo carpets
  • Strip, clean, buff and apply floor sealer and floor finish to hard surface floors
  • Empty/clean wastebaskets and trash containers
  • Wash interior and exterior windows

List of Typical Skills For a Custodial Supervisor Resume

1

Skills For Custodial Supervisor Evening Resume

  • Strong and effective verbal and written communication skills in order to work effectively with customers and team members
  • Computer skills and the ability to work in Microsoft Office programs, work order and event programs
  • Demonstrated custodial experience
  • Serve as an information resource to custodial and hall director staff and demonstrate examples of effective work performance and techniques
  • Two years of custodial work experience in an industrial setting with six months in hospital setting
  • 18-36 months housekeeping or custodial experience including six months supervisory
  • Valid driver’s license (depending on assigned site)
2

Skills For Custodial Supervisor San Marcos Resume

  • Supervisory experience and/or training
  • Experience operating custodial equipment (high speed floor buffer, carpet extractor, floor auto scrubber)
  • Organize and establish scheduling priorities to assure customer satisfaction
  • Experience in the use and knowledge of materials, equipment and methods used in the cleaning and upkeep of buildings
  • Two years of custodial experience in building, industrial, or institutional custodial work
  • Solid knowledge in custodial and housekeeping services
  • Basic knowledge and experience in the use of computer software including Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.)
  • Basic knowledge and experience in the use of e-mail (i.e. Outlook, Gmail) functions including electronic calendars
3

Skills For Custodial Supervisor Evening Shift Resume

  • Supervise staff of custodial workers and semi-skilled maintenance repairmen
  • Two years of experience as a custodian
  • Valid driver’s license required upon employment
  • Custodial experience
  • Six months experience in supervision
  • More than three years custodial experience
  • A basic a valid driver’s license
  • Demonstrated ability to inspect work areas and to plan, assign, and/or supervise the work of others
4

Skills For Night Custodial Supervisor Resume

  • Operate various types of custodial equipment
  • Experience in supervision and evaluation of custodial staff
  • Two years of custodial or laundry experience appropriate to the work assignment
  • Demonstrated proficiency in MS Word, Excel, and Outlook (email)
  • Two - Three years of custodial supervisory experience
  • Experience and familiarity with WHMIS, Provincial Safety statutes and basic employment obligations
  • 18-36 months housekeeping or custodial experience including 6 months in a lead or supervisory position
5

Skills For Evening Custodial Supervisor Resume

  • Two or more years of supervisory experience, with knowledge of supervisory principles and practices
  • Lead worker/supervisory experience
  • Works with the Assistant Director to establish daily work schedule priorities
  • Oversees the work and activities of the custodial staff to ensure assignments are completed in a safe, effective, and efficient manner
  • Demonstrate ability to work with students, student organizations, faculty and staff
  • Maintain custodial equipment and supply levels for buildings to operate
  • Organize a variety of information and schedules, both written and verbal, to establish priorities and give assignments to custodians
  • Make product and equipment comparisons to determine the most efficient and cost effective use
  • Participate in testing/assessing new cleaning methods, products, and equipment to determine safety, cost efficiency and effectiveness
6

Skills For Student Housing Custodial Supervisor Resume

  • Demonstrate, verify and ensure proper use and maintenance of equipment
  • Experience in a custodial role is desired
  • Organize a variety of information and schedules to establish priorities and give work assignments to custodians over breaks
  • Maintains effective and harmonious ongoing customer relations and employee relations
  • Mopping, sweeping, waxing, and polishing floors
  • Erecting and standing on scaffolding, ladders, and platforms
  • Cleaning and dusting of furniture and any wood work
  • Lifting and carrying loads up to fifty pounds
7

Skills For Custodial Supervisor Resume

  • Shoveling of snow from doorways and sidewalks
  • Working knowledge of custodial techniques.
  • Lead work activities, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule
  • Supervises a crew of custodians by interviewing prospects, providing training, schedules custodians, and assigning individual tasks
  • Includes receiving supply orders, summarizing into master lists and pulling supplies from warehouse for delivery
  • Excessive stooping and bending
8

Skills For Custodial Supervisor Evening Resume

  • Advanced knowledge of mixing chemicals and solutions following safety procedures
  • Periodic cleaning of all building areas
  • Assists the Safety Officer in gaining compliance with fire safety issues by working with the commons and students
  • Communicate with members of university departments to organize and coordinate moving projects and schedule special cleaning activities
  • Perform cleaning and related activities such as removing snow or debris from sidewalks and outside grounds
  • Provide or ensure that adequate training in procedures along with equipment and supply use have been given to all custodial, program and student staffing
  • Collection and disposing of wastepaper and refuse
9

Skills For Custodial Supervisor San Marcos Resume

  • Attend training and seminars on safety issues; train custodial staff
  • Exhibit leadership to faculty, staff, students, visitors, coworkers, and employees by projecting a professional image
  • Contribute to the development and training progress of Custodial Specialists
  • Knowledge of maintenance and use of various cleaning products and equipment
  • Able to work during peak period time frames
  • Work with the Chief of Maintenance and Operations to develop the biennial budget for the shop, ensuring all requirements and equipment needed are identified
  • Knowledge of chemicals used in all cleaning/floor restoration applications
  • Completion of KSU Introduction to Supervision training within the probationary period required
  • Comply with all University of Wisconsin System Work Expectations including safe work procedures
10

Skills For Custodial Supervisor Evening Shift Resume

  • Maintains discipline, performance and morale among custodians: -by monitoring their performance, and -through formal and informal interaction with
  • Supports departmental budgets, ensuring expenses stay within guidelines. Justify and obtains approvals for any changes to budgets
  • Maintains discipline, performance and morale among custodians: -by monitoring their performance, and -through formal and informal interaction with them
  • Work on cleaning equipment and respond to problem areas as needed
  • Attends meetings to coordinate scheduling needs with other departments
  • Procures local purchase items, orders materials and recommends equipment needs for budgeting purposes
  • Issues building keys to custodial staff on a daily basis
  • Perform regular inspections of buildings to ensure a satisfactory level of cleaning service and make necessary improvements as required
  • Enforce University work rules, policies and processes by properly using progressive disciplinary and documentation procedures

List of Typical Responsibilities For a Custodial Supervisor Resume

1

Responsibilities For Custodial Supervisor Evening Resume

  • Experience and knowledge of the custodial field; Familiar with federal, state, and local laws pertaining to the custodial field
  • Safely operate cleaning equipment: auto scrubber, buffer, snow blower, sweeper, trash compactor, lift, pressure washer, box compactor, hand, and power tools
  • Custodial experience and supervision
  • Working knowledge of APPA ( Association of Physical Plant Administrators) cleaning standards
  • Logging or filing
  • Vacuuming carpeted areas
  • Provide overall direction of all aspects of a building cleaning operation, including making work assignments and reviewing work
  • Maintains records and submits reports concerning personnel, equipment, supplies, expenses, and general housekeeping activities
2

Responsibilities For Custodial Supervisor San Marcos Resume

  • Recommends various personnel actions, including but not limited to hiring, merit recommendations, promotions, transfers, and vacation schedules
  • Perform occasional room set-up and/or breakdown (including moving furniture) as directed
  • Conducts orientation and training for new employees and assists in orientation / training of new supervisors
  • Uses tools or equipment in a manner requiring competence derived from previous training
  • Maintains discipline, performance and morale among custodians: by monitoring their performance, and through formal and informal interaction with them
  • Responsible for coordinating after hours/weekend support that relate to specials events/emergencies
3

Responsibilities For Custodial Supervisor Evening Shift Resume

  • Makes recommendations and assists the Manager with development of work instructions and training plans for the custodial team
  • Complies with the Housing Performance Work Statement (PWS), and the Vectrus KBOSSS Policies and Standard Practices (P&SP’s)
  • Coordinates and tracks all activities ensuring compliance with schedules, requirements and quality expectations
  • Monitors and ensures the training of personnel
  • Conducts ongoing quality assurance evaluation checks of work areas
  • Task frequency, project, and project work planning
  • Training and staff development
4

Responsibilities For Night Custodial Supervisor Resume

  • Maintain current knowledge of the cleaning industry
  • Move up to 50 pounds of project materials and/or tools to remote building locations up to 200 feet away
  • Work with paint, cleaning equipment, chemical compounds, solvents, cleaners, and solutions in dry, liquid, powder, spray, and aerosol forms
  • Assist with setup of facilities for meetings, classrooms, conferences, and events
  • Makes decisions, under the direction of the manager, on proper equipment, techniques, chemicals to achieve goals of cleanliness and maintenance of church buildings
  • Monitors physical condition of all areas and reports maintenance and repair needs to manager
  • Initiates orders for custodial supplies
  • Performs custodial work -including: vacuuming dusting, mopping cleaning kitchen/cafeteria, cleaning rest rooms, cleaning, carpets/upholstery, and washing windows etc
5

Responsibilities For Evening Custodial Supervisor Resume

  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies
  • Establish and implement operational standards and procedures for the departments supervised
  • Investigate complaints about service and equipment, and take corrective action
  • Maintain required records of work hours, budgets, payrolls, and other information
6

Responsibilities For Student Housing Custodial Supervisor Resume

  • Inspect and evaluate the physical condition of facilities to determine the type of work required
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts
  • Select and order or purchase new equipment, supplies, or furnishings
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses
7

Responsibilities For Custodial Supervisor Resume

  • Screen job applicants, and hire new employees
  • Issue supplies and equipment to workers
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals
  • Monitors work of student employees
  • Attends Union staff and operational meetings
  • Supervise the custodial operations for the assigned academic and administrative buildings
  • Perform consistent inspections of custodial areas to ensure that all of the customer’s needs are met. The objective is to have a high level of consistent cleaning across campus in all buildings
  • Oversee the volume of work order requests assigned to your areas of responsibilities
8

Responsibilities For Custodial Supervisor Evening Resume

  • Maintain, support and encourage open communication and respectful relationships among the college community, students, staff and guests of the college
  • Work with the Custodial Management team to instruct and direct employees to comply with the department policies, procedures and standards of performance. Identify training needs for the custodial team
  • Monitor and approve time cards for payroll, supply orders and the need for new equipment. Control labor costs by effectively scheduling of employees to meet the department’s budgetary goals
  • Provide management support for large scaled/high profile events
  • Oversee the snow removal operations for assigned areas – if needed
  • Supervise a 10-20 personnel custodial staff
  • Manage the custodial operations of multiple buildings which includes floor and carpet maintenance, trash pickup, cleaning of offices, classrooms, restrooms, locker rooms, meeting rooms, treatment rooms and common areas
9

Responsibilities For Custodial Supervisor San Marcos Resume

  • Responsible for outside appearance of assigned buildings
  • Assists with set up and take down of special events throughout campus
  • Assist the floor crew as needed
  • Provide point of customer contact for custodial support and services to include
  • Supervise internal custodial services and support functions, ensuring that World Campus buildings and services meet business needs, function smoothly and provide clean, comfortable and safe working conditions. Provide Center of Excellence (COE) to other locations
  • Directly supervise staff, assign work, monitor activities, evaluate performance and manage escalated/critical issues. Administer employment actions, provide coaching and guidance to staff and promote staff training and development
  • Oversees day to day activities of cleaning, waste streams, pest control, interior garden maintenance, department employee uniform and shoe program, supplies and inventory through the utilization of personnel and contractors for the delegation of tasks
  • Responsible for the waste management (recycling) program which includes monitoring and ensuring program enforcement, maintaining cost effectiveness and identifying and implementing efficiencies
  • Form teams for executing the Team Cleaning Program
10

Responsibilities For Custodial Supervisor Evening Shift Resume

  • Reports any building deficiencies to appropriate contact
  • Mentor and Coach Custodian I/II Teams for Team Cleaning
  • Coach employees so they are able and willing to rotate through the different specialist positions
  • Prepare and maintain employee records including position descriptions, work schedules, attendance records, probation reports, employee evaluations, etc
  • Recommend hiring, transfer, promotion, and discipline of employees
  • Maintains TMA Custodial Management system
  • Monitor and maintain facility quality assurance program to ensure that a high percentage of quality standards is maintained in areas of responsibilities. Investigate and resolve quality and service complaints

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