Coordinator Quality Assurance Resume Sample

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Maxine Wiza
509 Runte Station,  Dallas, TX
+1 (555) 522 9162

Work Experience

Senior Data Coordinator, Quality Assurance
12/2015 - PRESENT
New York, NY
  • The QA Documentation Coordinator is responsible for establishing and maintaining a document archival and retrieval system that is compliant to cGMP requirements, company SOPs and those of the company’s customers
  • Perform gap analysis on technical/interpersonal tasks
  • Create, maintain, and delete users from systems
  • Ensure GMP related SOP’s are circulated and employees training captured in BMS training matrix
  • Prepare binders/CD’s, ship and follow-up on Regulatory Affairs submissions
  • Over three (3) years’ experience in a Pharmaceutical, Quality Assurance, or Technical Operations environment
  • Assess department’s overall training and development needs with the CSM and design and implement relevant solutions
Coordinator, Quality Assurance
04/2011 - 09/2015
Phoenix, AZ
  • Manage SPA sample packages for distribution to
  • As the SME participate and collaborate with Business Units/departments to ensure QMS compliance and alignment of local SOP’s as required with common Business Unit SOP’s
  • Experience in Quality roles
  • Electronic document management system control/administration and/or management experience, ideally in the role of system owner; with 1-2 years LMS implementation and control/administration or system owner
  • Experience with Lotus Notes Document Change and SAP document structures
  • Working knowledge of US / EU regulations and guidelines, including 21 CFR Parts 803, 820
  • Advanced software skills (including SharePoint, Visio, Project, Acrobat Pro, Microsoft office, and SAP), and demonstrated troubleshooting and problem-solving techniques
  • Project management skills prefers
  • Organizes and prioritizes multiple tasks to ensure internal clients’ needs are met in a timely manner
Quality Assurance Performance Improvement Coordinator
01/2004 - 12/2010
Detroit, MI
  • Manage controlled documentation system (e.g. eRoom) for all sites
  • Process, post and file controlled documents in a timely manner in the documentation system
  • Assignment of controlled document numbers
  • Deletion of obsolete controlled documents in the documentation system
  • Maintain and provide appropriate KPIs related to documentation system
  • Provide 3 year review of controlled document notifications and maintain appropriate KPIs
  • Maintain record storage in the QA Library
  • Overall management of archiving/offsite storage of documentation – preparation of records for off-site archival; maintenance of Archive Inventory Log/System


George Fox University - Salem Center
2000 - 2004
Bachelor's Degree in Management

Professional Skills

  • Work with Microsoft Office, Midas, PC Database applications, word processing, desktop publishing, and demonstrated skills in database management
  • Strong problem-solving skills to identify and resolve problems in a timely manner
  • Negotiating, influence management, and customer service skills are required
  • Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements
  • Extensive experience and knowledge of NGL testing is required
  • Experience in data management in an acute-care health setting
  • Able to work effectively with dynamic, integrated task teams

How to write Coordinator Quality Assurance Resume

Coordinator Quality Assurance role is responsible for software, database, microsoft, reporting, finance, training, procurement, planning, manufacturing, design.
To write great resume for coordinator quality assurance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Coordinator Quality Assurance Resume

The section contact information is important in your coordinator quality assurance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Coordinator Quality Assurance Resume

The section work experience is an essential part of your coordinator quality assurance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coordinator quality assurance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator quality assurance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Coordinator Quality Assurance resume experience can include:

  • Experience in using Microsoft Excel and Word, and demonstrated ability to learn/adapt to computer based tracking and data collection tools
  • Experience with Medical Records or in a Clinical setting
  • Experience in using Adobe Pro
  • Experience in using Microsoft Access
  • Experience in using multiple software programs to complete a process
  • Demonstrate a visible & tangible commitment to HSE and the Boehringer Ingelheim's in all work related activities

Education on a Coordinator Quality Assurance Resume

Make sure to make education a priority on your coordinator quality assurance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator quality assurance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Coordinator Quality Assurance Resume

When listing skills on your coordinator quality assurance resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical coordinator quality assurance skills:

  • Two or more years’ experience in QA/QC
  • Call center experience
  • Transcriptionist experience
  • Experience in Quality in a regulated industry required
  • Proficiency with PCs and MS Office applications (i.e. Outlook, Visio, Access, Project); experience with eRoom database preferable
  • Cargo experience

List of Typical Experience For a Coordinator Quality Assurance Resume


Experience For Coordinator, Quality Assurance Resume

  • Compiling certifications (NDE, Material, Heat Treatment, etc.) for Data Packages
  • Performs a variety of document handling processes including reviewing, scanning, electronic filing, compiling, and publication
  • Conduct employee training to include SOP’s, QA, Food Safety Training for newly hired employees, refresher and support annual employee training
  • Performs word processing, or typing to prepare correspondence, reports, statistical data and other forms
  • Assists in writing and formatting of technical documentation

Experience For Quality Assurance Systems Coordinator Resume

  • Improve Quality of service by remote/recorded sessions, spot monitoring, side by side or “buddy-jacking”, review of statistical data and observation
  • Performs a variety of administrative support tasks for the manufacturing department
  • Prepares schedules, charts, graphs, or tables according to instructions
  • Performs DHR and Lab Notebook filing and distribution management
  • Maintains external standards in accordance with standard operating procedures
  • Maintain Kosher/IMS/Organic/rBST Free Listing/Certificate, track expiration dates
  • Generates department purchase order requests
  • Provides support to internal and external customers
  • Supports Quality in both external and internal audits

Experience For Quality Assurance Performance Improvement Coordinator Resume

  • Scan, archive and retrieve quality documents and records
  • Maintains service records of all departments
  • Generates Quality Assurance reports as needed
  • Performs transactions in a variety of software systems
  • Proactively solves problems with minimal supervision
  • Maintains and ensures the confidentiality of facility records
  • Perform other work-related tasks as assigned

Experience For Label Coordinator, Quality Assurance Resume

  • After gathering information, conduct a constructive feedback session, develop ways to maintain strengths and improve focus areas, and developing a plan that agents can follow to achieve, maintain, or exceed customer satisfaction standards
  • When the session is completed, input the information on their evaluations for documentation and forward pertinent information to their manager and file needed paperwork in their Quality Assurance file
  • Assist CSC Management Staff in the recruitment, interviewing and hiring of new CSC employees and/or special functions within the department
  • Provide administrative support for the NICE system
  • Act as the liaison for technology
  • Serve as a Floor Manager in the absence of CSC Service Managers

Experience For Senior Data Coordinator, Quality Assurance Resume

  • Special Projects as defined by my superiors
  • Perform daily time and temperature chart review, report variances and document corrective action plans
  • Review filler weights, document and report any variances
  • Under guidance, maintain and update quality forms, SOPs, policies
  • Support audit preparation for internal and external audits
  • With QA Manager, monitor FSMA pre-requisite programs to ensure programs meet standards to include annual review

Experience For Quality Assurance Training Coordinator Resume

  • Input/update FSMA/HACCP/Food Safety, Quality and Defense records and provide corrective actions in accordance with company guidelines
  • Monitor/update all Quality System Records
  • Facilitate and perform Food Safety/HACCP, Food Quality, Sanitation, Food Defense, Food Micro, Organic, HALAL, Kosher, CCP, GMP, Allergen training and employee awareness.
  • Support plant employee training as required/SOP annual training for QA team
  • Audit product inventory and usage reports using SAP and other system reports
  • Audit product inventory and usage reports
  • Data entry into QA Systems/websites (, SAP, etc…)

Experience For Quality Assurance Documentation Coordinator Resume

  • Audit facility sanitation records, report variances and corrective action plans in support of FSMA compliance, report variances
  • Support special projects/hold root cause investigations for product quality variances as required in support of QA standards
  • Maintain files for Quality Department
  • Support internal audits in all areas of plant-5S, GMP, Glass, Food Safety
  • Perform or initiate record review of QA Systems with QA leadership team for FSMA, HACCP, SQF compliance
  • Support product Mock Recall process

Experience For Senior Coordinator, Quality Assurance Resume

  • Provide back-up for the QA techs, if necessary
  • Comply with the Saputo Code of Ethics and actively apply the Saputo Values
  • Work in manufacturing environment which includes but not limited to: noise, changing temperatures (hot, wet, cold, humid), standing/walking/bending/stooping/climbing stairs, maneuvering around manufacturing equipment throughout the shift
  • Strong follow-through skills and a solutions oriented attitude
  • Physical lifting up to 40-lbs intermittently throughout shift
  • Shift flexibility. This is a support role for a 24/7 manufacturing facility

Experience For Quality Assurance Administrative Coordinator Resume

  • Work at a fast pace under pressure, meeting multiple deadlines and in multiple systems simultaneously
  • Team player orientation with ability to build and maintain relationships with cross-functional business partners, external partners, and others
  • Oversees, coordinates development and implementation of program wide and discipline specific quality indicators; recommends corrective action and timelines for improvement; oversees data management for QI activities including coordination of collection, entry, analysis and assessment of data as required by CMS, MDCH and other oversight agencies per PACE contracts

List of Typical Skills For a Coordinator Quality Assurance Resume


Skills For Coordinator, Quality Assurance Resume

  • Conducts review sessions with Staff and coaches to improve quality and if applicable, customer experience
  • Populating and maintaining he Electronic archival module
  • Review, updating and reporting of complaints and adverse events
  • Generates and monitors outstanding insurance claims reports; distributes to the appropriate Account Representatives
  • Identify trends, training needs and call drivers and escalate appropriately

Skills For Quality Assurance Systems Coordinator Resume

  • Knowledge of Call Center operations including but not limited to IVR/ACD interface
  • Identify trends and training needs from transcription opportunities and escalate appropriately
  • Partner with Business Intelligence and data and channel management leadership to report out quality assurance
  • Monitors productivity reports from the Collection Module and Financial Counseling Module to ensure that accounts forwarded to the Accounts Representatives are being handled in a timely manner
  • Trains collectors and monitors their progress. Performs QA on accounts worked by Account Representatives; documents and reports findings to the AR Manager on a weekly basis
  • Acts as a liaison for assigned practices that have a large number of providers (i.e. 10 or more physicians)
  • Assists AR Manager with special projects to include the following: working projects for managed care companies regarding timely filing issues, working high dollar balance accounts, deleting and rekeying accounts to correct them, providing quality assurance on collections activities and payment posting, and training of new account representatives
  • Incorporate HIPAA standards & practices

Skills For Quality Assurance Performance Improvement Coordinator Resume

  • Monitor daily workflow of A/R Representatives and report exceptions to A/R Manager
  • Complete audits per A/R Representative
  • Evaluates incoming call recordings and other work completed by Support Services to audit/monitor adherence to compliance policies and procedures, process flows, documentation and adherence to standards
  • Review work conducted by Franchisee Care Photo Coordinators to ensure 100% accurate request completion after the first contact
  • Maintains a QA process to inspect and fix product visuals for new property joiners to the system
  • Ensure center consistently meets the metrics set for Quality Assurance Analysts by the client
  • Calibration with internal and external centers and clients
  • Knowledgeable about the client program and product/service offerings
  • Interprets and transcribes inbound and outbound calls from patients and health care providers

Skills For Label Coordinator, Quality Assurance Resume

  • Responsible for prompt, neat and accurate transcription of records
  • Produce clear and accurate transcriptions within client established time frames
  • Maintain a work pace appropriate to the workload
  • Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements
  • Proficient in Microsoft Office, Adobe Illustrator and EXCEL
  • Interest in Quality Assurance and Supply Chain
  • Flexible/adaptable in a fast pace environment

Skills For Senior Data Coordinator, Quality Assurance Resume

  • Facilitates risk based Materials supplier assessment program for new Material suppliers
  • Assembles documents into dossiers for routing, reviews documents for adequacy, prioritizes (with input from other plant personnel), tracks progress and ensures timely completion of approval process
  • Provides QA oversight (lifecycle) for Materials to ensure compliance to regulatory, Perrigo and FDA requirements, necessary certifications are valid (Kosher, Organic, Non-Genetically Engineered etc.) and Material supplier changes to assess the change impact and identify action step items
  • Work cross-functionally with other departments along with working independently, interacting with all levels of management
  • Assists with the creation and updating of processes, training material and job aids in the knowledgebase

Skills For Quality Assurance Training Coordinator Resume

  • Prepares for and facilitates supplier approval meeting
  • Provides feedback to assist in the creation of performance improvement goals and the development of training programs
  • Coordinates new hire training and conducts specific sessions
  • Fluent in one or more of the following languages
  • Provides training on documentation system as necessary
  • Maintains approved supplier list and ensures suppliers have correct status
  • Participates in supplier quality system assessments or continuous improvement initiatives with new and current supply base
  • Assists as required with supplier related investigations

Skills For Quality Assurance Documentation Coordinator Resume

  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Review and abstract data from the medical record
  • Delivering exceptional customer experiences by monitoring customer interactions for accuracy of information, contact handling standards and adherence to policies and procedures
  • Reporting and providing feedback are other major components of the job, which include coaching agents on performance and providing Team Leaders and Supervisors with regular agent performance feedback
  • Strong clerical skills in relation to technical documentation of procedures and practices

Skills For Senior Coordinator, Quality Assurance Resume

  • Review work conducted by data and channel management Coordinators to ensure 100% accurate request completion after the first contact
  • Ensure QA reviews are completed within the published SLAs
  • Partner with Continuous Improvement to monitor and provide recommendations to improve the quality of Concierge Desk phone call conversations
  • High schooldiploma or equivalent
  • Proficient in MS Word and Excel required
  • Works with Support Services Management to refine Quality Assurance guidelines and offers suggestions for process improvement to foster exceptional customer experience
  • Creates a positive Quality Assurance/Training experience through listening, understanding, communicating in a friendly manner, and handling all interactions with a consummately professional attitude
  • Maintain and protect confidentiality with regard to all aspects of patient care and employee information
  • Adhere to and support all company-approved standards, policies, and procedures

Skills For Quality Assurance Administrative Coordinator Resume

  • Tactical execution - oversees the development, deployment, and direction of complex programs and processes
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
  • Previous experience in a QA role within a Call Center environment
  • Manage Protocol eRoom – assign protocol numbers, manage protocols within the eRoom, provide routine status reports/KPIs for protocols
  • Overall responsibility for coordinating and overseeing implementation of quality program based on Quality Assessment process improvement (QAPI) plan as approved by PACE program's governing body; encompass Infection Control, Corporate Compliance, Documentation, Safety, Medical Records, and Discipline Specific Competencies
  • Conducts an annual review of the Quality Assurance and Performance Improvement Program (QAPI) for Genesys PACE of Genesee County, updates the QAPI plan as appropriate. Prepares routine and special reports for quality improvement activities and performance

Skills For Coordinator Photo Quality Assurance Resume

  • Oversees data management for QI activities including coordination of collection, entry, analysis and assessment of data as required by CMS, MDCH and other oversight agencies per PACE contracts
  • Demonstrate proficiency in statistical software/tools and data analysis
  • Assisting in data gathering, tracking, and communication regarding non-conforming product, such as warranty claims and NCRs
  • Verifying/Scanning/Filing of quality related documents and saving them electronically
  • Working with chemicals, wearing personal protective equipment and following approved chemical handling procedures
  • Preparing Data Books for customers per their requirements including electronic and physical books
  • Assisting with preparation, formatting, revision control and approval process for Quality System documentation
  • Retrieving archived files as needed and returning them to their proper storage location

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