Contract Performance Manager Resume Sample
Alberto Ullrich
714 Kuhlman Turnpike,
Chicago,
IL
+1 (555) 365 5957
Work Experience
Contract Performance Manager
02/2017
-
PRESENT
Los Angeles, CA
- Establish the CMR schedule for all poles, focusing on highest risk, $ value and number of units, and ensuring regional availability to support
- Ensure annual CMR coverage is prioritized, and global volume is balanced
- Oversee Contract Analyst workload and review preparation to ensure rigorous, consistent, accurate and high quality portfolio reviews globally
- Own definition of compliant CMR processes, ensuring thorough documentation, process maps, checklists and templates are available to enable replicability
- Execute the Wind Services global Contract Margin Review (CMR) process for assigned long-term service contracts
- Lead continual improvement of CMR process, soliciting input from Risk team and cross-functional CMR audience to refresh and enhance the value to the business
- Continue to expand risk assessment methods and processes to cover new contractual products, and respond to business needs e.g. PowerUp, country reviews etc
- Act as Wind Services contract risk expert for business specific needs, including coaching of Contract Analysts and regional deep-dives
Senior Contract Performance Manager
01/2010
-
01/2017
Los Angeles, CA
- Provide functional risk training to regional Contract Management, Site Managers and Risk teams
- Ensure Contract Analyst compliance to CMR results documentation and retention
- Create standardized metrics and collate Risk and CMR quarterly summaries for report to leadership; enable portfolio analysis, highlighting risk to business
- Own policy 6.0 and annual update, metrics, inputs, and leadership report out
- Ensure findings and actions of CMR reviews are documented and follow-up on as appropriate
- Facilitate feedback to ITO (Inquiry to Order) contract language / modelling assumptions, engineering, finance, and operational, including the sharing of best practices
- Liaise with the contract management team on contract interpretation issues and supporting dispute resolution if appropriate
- Track new backlog additions and timing of contract start dates, to generate schedule for New Contract Review meetings
Lead Contract Performance Manager
08/2006
-
11/2009
Detroit, MI
- Define New Contract Review process globally
- Provide expert input to automation project team, supporting efforts to digitize risk processes
- Drive risk evaluation and mitigation mindset in business
- Advocate for risk thinking from ITO through OTR (Order To Remittance)
- Lead and support Site team (Resident Engineers and Local Staff)
- Proactively respond to customer’s technical inquiries coordinating technical resources, to assure problems identification and resolution
- Organize and conduct recurring contract review meetings, outlining activities and units’ performances (including Root Cause Analyses, RCA)
Education
University of Pittsburgh
2001 - 2006
Bachelor's Degree in Mechanical
Professional Skills
- Strong business / financial skills
- Excellent coordination and facilitation skills with internal and external stakeholders
- Excellent customer and OEM relationship building capabilities and customer satisfaction track record
- Demonstrated teamwork in a dynamic, energetic and complex environment, equipped with quick learning capability and ownership
- Preferably Maximo experience, however job-specific training can be provided
- Experience in a similar role or Project Management/Site supervision with direct practice on the field managing people and resources
- Experience in a similar role or Project Management/Site supervision with direct practice on the field managing people and resources
How to write Contract Performance Manager Resume
Contract Performance Manager role is responsible for research, auditing, training, finance, travel, facilitation, reliability, analysis, logistics, contracts.
To write great resume for contract performance manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Contract Performance Manager Resume
The section contact information is important in your contract performance manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Contract Performance Manager Resume
The section work experience is an essential part of your contract performance manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous contract performance manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular contract performance manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Contract Performance Manager resume experience can include:
- Provide information and support for implementing CM&U’s
- Maintain unit operating history and parts life history
- Maintain up-to-date records of HGP components including fallout rates and refurbishment activities
- Provide information and support for implementing conversion, modification, & upgrade opportunities
- Brainstorm simplification / cost out project bringing productivity to the contract
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts
Education on a Contract Performance Manager Resume
Make sure to make education a priority on your contract performance manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your contract performance manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Contract Performance Manager Resume
When listing skills on your contract performance manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical contract performance manager skills:
- Working with web system applications such as PowerMax, Field Services Portal and others for proper allocation, planning and forecasting of parts and repairs
- Engineering qualifications from an accredited university
- Be responsible for outage scope planning and execution, including safety and closeout oversight
- Assure that the planning and IT tools are maintained continuously updated,
- Be responsible for financial performance of the contract, including active participation to the Contribution Margin Review process (CMR)
- Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system
List of Typical Experience For a Contract Performance Manager Resume
1
Experience For Senior Contract Performance Manager Resume
- Contribute to plan of larger unit. Communicates across direct organization
- Diverse clients in a region. Follows frameworks to get through the processes
- Serve as first line of technical support to customer request, to coordinate with product service and relevant SME to drive solution for customer issues/request
- Specify needs, communicate about project approach and presents outcomes of research done: diverse clients in a region, work on the basis of predefined contracts and frameworks, some latitude to deviate from those conditions, etc
- Assure timely resolution of issues and keep the customer advised of the progress of the project, negotiating changes / variations and solutions to any issue arising
- Participate in discussions about the future of the business, requiring frequent and thorough interaction with other functions
2
Experience For Assistant Contract Performance Manager Queen Elizabeth Hospital Resume
- Be responsible for adherence to contract service, operations and performance specifications, as well as financial and technical metrics specific to contract
- Develop the year plan for of the larger unit
- Present product / program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across GE and to important business unit clients
List of Typical Skills For a Contract Performance Manager Resume
1
Skills For Senior Contract Performance Manager Resume
- Order / track / validate Billing for major/minor maintenance parts and services requested by the customer
- Broad experience with gas turbine control systems
- An effective communicator, both written & verbal
- Able to plan, prioritise and allocate work
- Previous gas turbine field service experience
- Experience of customer/technical/project/team management in power generation services or energy industry
- Order, track and QC all covered parts and provide support in identifying parts, part numbers and drawings
- Maintain unit operating history and parts life history for site and customer fleet
2
Skills For Assistant Contract Performance Manager Queen Elizabeth Hospital Resume
- Interface between the customer and the project team, managing the transfer of information and requests
- Deliver annual commercial refresher training
- Offer support to the operational team in monthly team meetings giving a brief overview on contract performance to the wider teams
- Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
- There is room for negotiating and client specific conditions
- Drive the timely resolution of customer issues, parts/repairs planning & fulfillment, and overall customer satisfaction through fulfillment excellence
- Act as the interface between the customer and the project team, managing the transfer of information and requests
- Certified Six Sigma Green or Black Belt (GE employees only)
- Manage the relationship with the local GE Legal Entity for an effective coordination with the local authorities, (immigration and customs offices) and with Headquarters
3
Skills For Lead Contract Performance Manager Resume
- Partner with services leadership to develop services commercial roadmap for the customer and establish pre-negotiation position based on model and assist with negotiations
- Be catalytic leader working across the cross functional teams (services, engineering, finance, risk, reliability) to meet business targets and monitor contract execution and productivity
- Prioritize the CMR process to keep the teams on track and provide real-time feedback to the stakeholders to drive prioritization based on customer needs and annual profitability targets
- Embrace technology and process improvement to reduce CMR cycle time, touch time, and reduce margin volatility
- Identify opportunities to maximize synergies with Transportation’s services strategy such as the new used material business, Next Generation services, and upgrades and modifications
- Cost or financial data collection and reconciliation
4
Skills For Contract Performance Manager, Principal Resume
- Plan / coordinate activities on site of a larger project to fulfill a customer order according to copntract / financial / commercial parameters and ensure customer satisfaction
- Work with the owners O&M to optimize reliability and availability in order to increase the facility’s efficiency and profitability
- Respond to the customer’s technical inquiries
- Maintain all contract related documentation such as extra work time sheets, insurance documents and etc
- Coordinate activities between field services (field engineers/craft labor), repairs and parts
- Plan / coordinate activities on site of a larger project to fulfill a customer order according to contract / financial / commercial parameters and ensure customer satisfaction
- Affluent knowledge of commercial, finance and logistics planning
5
Skills For Contract Performance Manager Resume
- Travel as needed to meet the needs of the business
- Previous control field engineer background, familiar with MK VI/VIe/VIes
- Preserve the Company’s rights and entitlements as provided in the Contract
- Ensures purchase orders (PO’s) are correctly executed in order to avoid budget discrepancies/variances which adversely impact the cost per payment and cost per bill metrics
- Be responsible for quality of delivery, schedule, and budget
- Maintain all CSA related documentation (Insurance certificates)
- Coordinate activities between I&FS, I&RS and GEEPI
- Provide TIL’s and ECN’s to the owner
- Respond to forced outages
6
Skills For Senior Contract Performance Manager Resume
- Participate and support the Margin Review process
- Work with the owners O&M to optimize reliability and availability to increase the facility’s efficiency and profitability
- Responsible for Quality and EHS oversight on work performed at assigned customer sites
- Own the customer relationship, closely works with all customer sections and understands their needs
- Planning and coordinating activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction
- Gather customer needs and work closely with ITO in providing solutions to the customer needs
- Perform Margin review in partnership with CSL, Finance and Modeller
- Initiate POs / requests to FieldCore through FSP (Field Services Portal – Charlie)
7
Skills For Assistant Contract Performance Manager Queen Elizabeth Hospital Resume
- Develop and implement business operation plans to achieve contract profitability through effective outage scope management, EW/JCE proposal oversight, event plan/execution/close out to ensure Fulfilment-5 goals by contract
- Accountable for the successful execution of scheduled/unscheduled outage and drive relevant fulfillment parties such as field core, parts and repair fulfillment, following the rigorous planning cycle and flawless execution rhythm, and also lead new unit warranty management, and CM&U project implementation/coordination of assigned contract equipment
- Contract performance related activities, typically tied to a customer site
- Ensure timely resolution of issues / keep the customer advised of the progress of the project, and negotiate changes, variations and solutions to any issue arising
- Be responsible for adherence to contract service, operations, and performance specifications, as well as financial / technical metrics specific to contract
- Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
- Function as the liaison for the customer on contract matters
- Develop the year plan for the larger unit
- Present product / program strategies, technical road-maps, risks and recommendations to senior leads (EB / SEB) across GE and to important business unit clients
8
Skills For Lead Contract Performance Manager Resume
- Maintain complex processes requiring involvement of many stakeholders, both at the client side and internally
- Support the Performance Manager, Commercial Manager and Senior Commercial Manager by producing monthly deduction and service reports, daily risk reviews and other performance dashboards, as required
- Monitor performance of contract on a day-to-day basis, identifying trends and minimising failures by providing advice, feedback and updates to the team in relation to commercial best practice regarding payment mechanism, deductions and SFPs
- Implement appropriate internal auditing methods, to ensure service delivery is compliant with the requirements of the project and corporate governance
- Offer commercial support on risk from outstanding liabilities, alongside the operational team
- Work with the site management team to develop specific objectives in line with the contract plan
9
Skills For Contract Performance Manager, Principal Resume
- Be responsible for data and trend analysis, as required
- Produce appropriate documentation for systems, processes necessary to deliver contract compliance
- To monitor all aspects of performance management across the contract
- Be responsible for delivery and development of the compliance process in relation to KPI contractual requirements
- Represent ENGIE at commercial meetings with the SPV and NHS Trusts
- Identify and develop with Service Managers and CAFM manager, improvements to PPM and Workflow performance
10
Skills For Contract Performance Manager Resume
- Offer performance support to external service-related audits
- Provide flexibility to shape the role and to undertake any other reasonable management requests
- All contract performance related activities, typically tied to a customer site
- Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising
- Involved in discussions with other functions and teams about improvement in processes, procedures and ways of working
- Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
- Develop a year plan for its own department
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