Contract Operations Resume Sample

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Sally Trantow
6449 Abernathy Mountain,  Dallas, TX
+1 (555) 626 3505

Work Experience

Manager, Contract Operations
09/2015 - PRESENT
New York, NY
  • Draft and maintain internal and customer facing (e.g. Spark;; etc.) sites including SOP’s; procedures documentation; etc. to be user and customer friendly. Ensure documentation and sites align with policies and processes and are applied accordingly
  • Administer Contract Management’s document retention ensuring that it is aligned with MHE policies, company and department needs, and is retained in a manner that facilitates finding and use by internal and external stakeholders and provide research report
  • Participate and support initiatives related to MHE’s management of contracts and IP related documents
  • Analysis of SOP’s and SOX control documents as it relates to department business processes
  • Managing all Power of Attorney and Proxys
  • Complete all due diligence for both countries and all business units
  • Track contract review dates and communicate with contract owners to support renewals
Order & Contract Operations Analyst
02/2011 - 05/2015
Dallas, TX
  • Serves as liaison between CMS, CAD, IT, local Kaiser medical center, and contracted medical provider
  • Provides training and education on understanding and using data from the system. Serves as Division-wide resource for issues and questions regarding contract and claims payment data
  • Process Medicaid State, MCO & SPAP rebate payments using the Revitas software application. Enter all invoice information, review trending against prior periods, prepare payment packages, coordinate approval process, provide backup documentation and follow up with A/P to ensure all payments are completed on time
  • Maintain the Model N Medicaid system-calculate Medicaid Unit Rebate Amounts (URA’s), update contracts, enter T-Bill rates, participate in UAT for system upgrades and service patches
  • Request and review claim level detail to confirm validity of rebate invoices. Work with large amounts of data and be able to analyze for anomalies, outliers, patterns and trends
  • Communicate unusual invoicing activity to management and internal stakeholders
  • Initiate disputes with states where warranted
  • Foster and maintain constructive working relationships over the telephone with State contacts and invoice intermediaries while resolving business issues with invoicing and data inaccuracies
Contract Operations & Pricing Intern
10/2005 - 01/2011
Philadelphia, PA
  • Create contracts for logistics service providers
  • Responsible for all data privacy related actions
  • Responsible for administrating third party pass through costs
  • Analyzes and interprets contract provisions for entry into the system to ensure accurate adjudication of claims. Advises Senior Contract Consultants of impact of various payment methodologies throughout adjudication systems
  • Works with Claims Administration Department to ensure operational feasibility. Sets up contract templates for entering into the system. Enters systems records into the system for automating contracts
  • Oversees contract document management, including production, analysis, and tracking of documents
  • Represents Community Medical Services on various committees and task forces. Evaluates proposed systems expansions, enhancements, and design changes. Coordinates implementation of approved changes. Participates in development of performance indicator reports
  • Monitors and analyzes indicators. Identifies and helps resolve performance problems. Provides staff support to CMS/CAD Management Council


Strayer University - Woodbridge Campus
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Excellent strategic thinking capabilities and equally excellent tactical execution skills
  • Excellent communication skills and a strong personal presence
  • Strong communication and interpersonal skills with proven ability to impact and influence key stakeholders
  • Excellent and concise oral and written communication skills, including active listening
  • Excellent interpersonal, leadership, motivation and planning skills
  • Strong leadership, teamwork and presentation skills
  • Strong leadership and interpersonal skills, with a positive attitude

How to write Contract Operations Resume

Contract Operations role is responsible for leadership, reporting, mainframe, finance, training, litigation, analysis, planning, manufacturing, design.
To write great resume for contract operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Contract Operations Resume

The section contact information is important in your contract operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Contract Operations Resume

The section work experience is an essential part of your contract operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous contract operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular contract operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Contract Operations resume experience can include:

  • Experience: 5-6 years work experience in managed care/provider relations at a medical group/hospital or healthplan
  • Exceptional follow-up skills; ability to manage multiple deadlines in fast-paced, high demand environment
  • Solid work experience
  • Professional experience required (between 2 and 5 years’ experience) in a similar position within a law firm or within the pharmaceutical industry
  • Advanced analytical skills & customer focus
  • Proven ability to use good judgment and make confident decisions under defined policies and procedures

Education on a Contract Operations Resume

Make sure to make education a priority on your contract operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your contract operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Contract Operations Resume

When listing skills on your contract operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical contract operations skills:

  • Strong organizational and data analytic skills with an aptitude for detail
  • Strong interpersonal skills, with positive attitude
  • Strong analytical, verbal, written, and interpersonal skills with an emphasis on follow-through and issue resolution are required
  • Excellent communication skills both into own large organization and to senior leadership
  • Customer Services and Excellent Communications Skills
  • Critical listening skills is desired

List of Typical Experience For a Contract Operations Resume


Experience For Manager, Contract Operations Resume

  • Strong communication skills, both verbal and written with both internal and external customers
  • Previous experience working in a Manufacturing site, supporting an Air / Sea / Roadfreight Office environment
  • Training in chargeback/off-invoice processing and systems required
  • Manage GSK contract membership, eligibility and central processing impacting specific purchase base contracting segments
  • Support Managed Care and Commercial rebate claims and payments by reviewing and approving claims/payments as required

Experience For Contract Operations Manager Resume

  • Updates contract files with all reporting documents and supporting data
  • Maintain service standards in processing data and proactively advise management of issues
  • Keen attention to detail and ability to conduct repetitive transactions and processes using computer systems required
  • Able to investigate, analyze information and resolve business questions by applying information from various data sources, business rules and system processes
  • Able to provide a white glove delivery service to B&Q customers through “delivering excellence” and employee engagement
  • Acts with integrity, driving innovation and improvement to service at all times
  • Seeks constant improvements by comprehensively analysing a broad range of business and market information to position competitiveness

Experience For Senior Manager Contract Operations Resume

  • This role requires participation on the manager’s behalf to work the inventory when needed i.e. during high volume initiatives or vacations
  • Responsible for addressing SOX compliance and audit requests related to Commercial, Part D, and Medicaid payments
  • Formulary and contract compliance review using the Sanofi’s guidelines established
  • Ensure contract maintenance and data processing are compliant
  • Track P4P, quality scoring, incentive arrangements to assure accuracy and provide trend reports

Experience For Order & Contract Operations Analyst Resume

  • Manage contract reporting and fee payment process
  • Ensure timely execution of reporting and fee payments
  • Adhoc sales reporting, analysis and other tasks as requested
  • Ensure compliance with Valeant Pharmaceuticals contracting policies and procedures
  • Able to think strategically and work independently to start and persist with specific courses of action while exhibiting high motivation and sense of urgency

Experience For Contract Operations Analyst Resume

  • Interact with all levels of personnel, including senior management and external customers
  • Read, understand, and manage US contract requirements related to reporting and administrative fees
  • Coordinate and administer all phases of service contract adjustments and warranty activity, including but not limited to
  • Attention to detail ensuring that contract review, approval and execution are in accordance with corporate policies
  • Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives
  • Explore growth opportunities with Sales to assist in delivering superior customer value through the service contract process

Experience For Specialist, Contract Operations Resume

  • Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business
  • Escalate items as needed to management, partnering to drive solutions
  • Participate in team planning meetings to ensure a seamless integration throughout the processes
  • Direct incoming product categories and contracts to Legal
  • Assist in training Sales and PLS team members on contract language as well as company procedures

Experience For Life Sciences Contract Operations Manager Resume

  • Excited about enabling aggressive growth and a world-class organization
  • Work in a fast-paced environment, driving change
  • Work in a fast-paced environment, advocating change
  • Proficient typing and 10-key data entry by touch
  • Maintain status reports and update numerical information in spreadsheets
  • Adhere to SOP’s, Work Instructions, and SOX control documents as they relate to department business processes
  • Basic knowledge of pharmaceutical product contract agreements
  • Understand and perform complex rebate strategies
  • Formulary review on plan information submitted on rebate submission from account

Experience For MPS Delivery Contract Operations Consultant Resume

  • Interact with internal departments (Internal/External Audit, Contracting, SOX Compliance, and Legal) to clarify policy compliance requirements and contract language clauses
  • Work closely with key stakeholders to resolve operational issues in specified timeframes related to payer and provider contracts
  • Work under the supervision of the Executive Director of Contract Operations to work on dedicated projects
  • Work closely with Network Support Services (NSS) with issues arising out of the Division of Financial Responsibility (DFR) and interpretation of service liability
  • Contract Lifecycle Management, including maintenance and optimization of the use of our contract templates in collaboration with the relevant functions, and assist with the review of third party contracts

Experience For Supervisor, Contract Operations Resume

  • Provide support on corporate administration activities (Board of Directors and Shareholder meetings, Power of Attorney etc.), to protect the best interests of the society
  • Participate in legal watch and creation training modules on legal matters of relevance for the affiliates
  • Ensure compliance of documents to defend the best interests of society
  • Cooperates in the contract/addendum/master template creation and implementation with all functions, in line with local regulation and legal requirements and internal procedures
  • Liaises with Legal Corporate function for the contract local needs analysis, contract template creation, modification and approval, including master agreements. Analyses needs, creation, modification and validation of contract models
  • Supervises contract filing and recording into database, in cooperation with administrative assistants
  • Collects contract approval and maintain contracts and addendums database up to date
  • Acts as a first point of contact for inquiries on contracts for all functions within the affiliate and provide guidance on contract and addendum under the supervision of Legal function

Experience For Service Contract Operations Manager Resume

  • Write and update procedures related to contracts (in accordance with local regulations and Corporate Procedures)
  • In collaboration with business owners, supervises on framework agreements signed and their renewal/extension/close-out
  • Creates and delivers trainings to managers and all employees on contract management or other legal aspect as needed
  • Provides support on corporate administration activities (BoD, Shareholders meeting, Power of Attorney etc.) coordinating with legal Corporate function where appropriate
  • Ensure compliance of documents and legal opinions in support of the International Legal Department
  • Supports and provides guidance, within the Clinical Trials framework, on contractual and legal related activities/matters acting as a first point of contact for internal stakeholders
  • Support Legal function with regard to contractual matters during affiliates’ local authority inspections, including Regulatory Authority, Competition Authority and others
  • Support Legal function for affiliate readiness for corporate audits, namely by conducting self-assessments on affiliate’s contracts and other legal processes

List of Typical Skills For a Contract Operations Resume


Skills For Manager, Contract Operations Resume

  • Excellent operational skills and process improvement principles
  • Establish and sustain strong stakeholder relationships and effectively balance stakeholder needs with those of the business
  • Intermediate to advanced skills in MS Office (Word and Excel)
  • Intermediate math skills and business acumen
  • Prior experience with CRM/ERP tools and systems
  • People management experience, with clear competency in leading, building and motivating a team

Skills For Contract Operations Manager Resume

  • Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers
  • Demonstrate passion for serving our customers with a relentless attention to detail and dedication to providing the highest level of customer service
  • Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships
  • Experience in contracting/pharmaceutical industry
  • Strong interest in developing in the area of Legal Operations

Skills For Senior Manager Contract Operations Resume

  • Experience in sales support within a customer service and or billing/accounts receivable environment
  • Demonstrates confidence, remains optimistic and focused taking bold actions when there is uncertainty
  • Validation of the associated web sites for product and pricing accuracy
  • Develop and maintain good working relationships with internal and external customers / employees
  • Experience in Operations strategy, contract’s management, and development
  • Knowledge and experience with agile process development and execution
  • Experience in Operations strategy, contract management, and development

Skills For Order & Contract Operations Analyst Resume

  • An ability to multi-task, prioritise and work to a very high level of accuracy
  • Experience with personnel/program/project management
  • Experience in a Corporate Legal Function
  • Relevant experience with Contract Operations within the pharmaceutical industry
  • Master complex systems quickly and skilled in use of Microsoft Office products
  • Experience in mainframe computer system development, application and maintenance from a user perspective

Skills For Contract Operations Analyst Resume

  • Relevant experience with Contract Operations within the pharmaceutical industry
  • Relevant work experience in a pharmaceutical company, would be desirable
  • Excellent knowledge of local pharma regulation and legislation
  • Proven track record in contract management
  • In depth experience of contract management related activities and processes
  • Over five years work experience preferably in the pharmaceutical industry
  • Passion for customer experience, operational excellence, and continuous development
  • Passion for customer experience, operational excellence and continuous development

Skills For Specialist, Contract Operations Resume

  • Experience in sales support within a customer service and or proposal development environment
  • Applicable experience, preferably in the technology industry
  • Relevant work experience (contract operations, government programs and analytics)
  • Extensive experience in supply chain, order management, sales enablement and end to end solutions
  • Systems / Process implementation experience
  • Confidently makes high quality, tough decisions that demonstrate our brand values

Skills For Life Sciences Contract Operations Manager Resume

  • Work with our sales team to validate business partner inclusion or removal requests
  • Qualification and Experience Requirements
  • Strong aptitude for and interest in data collection and analysis
  • Maintaining extensive knowledge of all Life Sciences services, contracting principles, and laws and regulations governing business transactions
  • Developing and implementing systems, processes, and SOPs
  • Training and communication to sales and consulting teams

Skills For MPS Delivery Contract Operations Consultant Resume

  • Checking to ensure that a Fair Market Valuation (FMV) process is followed
  • Coordinating the flow of contracts within the affiliates
  • Work cross functionally with finance, government pricing, and contracting to coordinate accrual, forecast and price reporting obligations
  • Manage the processing of incoming revenue generating contracts in accordance with established procedures
  • Able to foster and maintain constructive working relationships with customers while resolving business issues dealing with data correctness

Skills For Supervisor, Contract Operations Resume

  • Achieve results by influencing and collaborating with cross-functional stakeholders
  • Manage the contract creation process using the contract management system, including the distribution of contract documents related to boilerplate contracts
  • Drive operational excellence and efficiency by implementing process improvements for Contract Operations including development and maintenance of SOPs
  • Collaborate with account team for rebating payment analytics and contract performance; analyzing rebate data for business insights and trends identification
  • Manage Revitas/Model N contract payment system defining controls to assure processing in accordance with contract terms and compliance with defined SOPs
  • Analyze rebate payments utilizing reporting tools and third party data sources to compare quarterly (or monthly) sales, rebates, and market share trends

Skills For Service Contract Operations Manager Resume

  • Responsible for maintaining and updating the departmental DFR tool on a timely basis
  • Understand and communicate contracting strategies of high complexity
  • Track record in managing technology platforms associated with contracts management
  • Coordinate and administer all phases of service contract management, including but not limited to
  • Alternate POC for both Direct Run and Contracted vending matters
  • Maintains a "temporary" change fund for immediate vending refunds

List of Typical Responsibilities For a Contract Operations Resume


Responsibilities For Manager, Contract Operations Resume

  • Conducts sophisticated analyses of potential savings for BMS, with consideration of the customers’ perspective of contracted versus non-contracted revenue, and works closely with the RAE/NAE and integrated customer team to evaluate appropriate options and strategies for leveraging additional value-creating opportunities
  • Works closely with Strategic Pricing & Value counterparts to ensure pricing strategies and philosophy can be executed within BMS’ contracting requirements
  • Experience in a commercial/customer facing role
  • Experience in managing managers in a large organization
  • Demonstrated ability to build relationships and work collaboratively with cross-functional teams
  • Works with counterparts to ensure pricing strategies/philosophy can be executed within BMS’ contracting requirements
  • Ensure updated standard operating procedures are in place for all applicable processes
  • Collaborate with other BCBSMA departments to review and enhance workflows and processes that directly affect provider contracting activities

Responsibilities For Contract Operations Manager Resume

  • Works in partnership with the brand, Finance, and Strategic Pricing & Value on customer- specific rebate projections
  • Lead a team of analysts in the timely and accurate processing of GSK Direct Customer Registration, contract membership changes and Customer Master Data updates
  • Identify process improvement opportunities that drive efficiencies without reducing controls
  • Fit-for-purpose for a start-up environment, focusing on areas that best support the group’s aggressive growth strategy,
  • Manage incoming queries
  • Direct Manager responsibility for their team
  • International CPC would be a distinct advantage

Responsibilities For Senior Manager Contract Operations Resume

  • Empowers colleagues to deliver better product, service and environment
  • Inspires and builds trust in relationships and teams that leads to commitment and support
  • Conducts sophisticated analyses of potential savings for BMS with consideration of the customers’ perspective of contracted versus non-contracted revenue and works closely with the RAE/NAE and integrated customer team to evaluate appropriate options and strategies for leveraging additional value creating opportunities
  • Manage and oversee the daily operations of the provider contract management system
  • Lead and manage staff members having responsibility for the maintenance and development of provider agreements, system development, and daily contract operations
  • Monitor outstanding contracts and related documentation in the contract management system
  • Track and report the inventory status of all contract management activities

Responsibilities For Order & Contract Operations Analyst Resume

  • Collaborate with Provider Operations, Network Management, Legal, and other operational areas to meet internal customer and external provider needs
  • Lead and manage contract management system changes and/or updates
  • Develop and execute a strategy to maximize the value gained from our contract management activities and system
  • Develop and maintain a single repository of our provider contracts
  • Work with team to evaluate, update and create provider contracting workflows and processes while improving corporate compliance and tracking activities. Identify and resolve problems that would be a barrier to achieving goals within the provider contracting process
  • Develop and implement process improvements related to the contract management system functionalities and processes
  • Contract Operations project work
  • Assist in contract compliance and audit initiatives

Responsibilities For Contract Operations Analyst Resume

  • Develop and conduct internal trainings on our contract management system and processes
  • Lead E-signature processes and share best practices with internal business lead
  • Co-lead Contract Management System RFP process, migration to a new system
  • Collaborate with the vendor team to operationalize contracts within the Revitas/Model N CARS and Medicaid platform
  • Manage the process for payer formulary status verification, in collaboration with account management
  • Work with the IT support team on day-to-day issues as well as upgrade projects

Responsibilities For Specialist, Contract Operations Resume

  • Review and approval of Commercial, Part D, and Medicaid rebate contractual payments and assure contract compliance
  • Supervise Commercial, Part D, and Medicaid analyst(s)
  • Other ad-hoc tasks assigned by manager
  • Management experience in a finance, accounting and/or contract rebating role within a pharmaceutical company or consulting firm supporting the pharmaceutical industry
  • Influence people and facilitate cooperation of internal and external partners for intelligence, acquisition and recommendation acceptance
  • Manage two team members (One Internal, one contractor)

Responsibilities For Life Sciences Contract Operations Manager Resume

  • Manage contract obligation with Winthrop Team, Trade Customer Support and other department
  • Lead with the review and analysis of data to determine appropriate chargeback payments, rebates and manage related deductions
  • Partner with the Winthrop team on new and updated contract strategies to ensure accurate adjudication of claims
  • Liaison between Trade Customer Support and Finance on payments are deductions
  • Manage all aspects of contracts including analyzing terms and conditions to appropriately set up contracts, update for contract amendments and adjudicate claims accurately

Responsibilities For MPS Delivery Contract Operations Consultant Resume

  • Analyze and process monthly/quarterly rebate payments
  • Review key reports from healthplans and implement action plan based on findings, follow up with the Networks to assure compliance with any Corrective Action Plans
  • Manages workflow activities and formulates policies and procedures relating to assigned departmental functions
  • Monitor healthplans websites for changes that have material operational and/or financial impact
  • Monitor and analyze defined process for all networks. For example, Encounter Data, RAF, HCCs
  • Review & research parameters under which patients were transferred in the middle of care into medical groups and interface with health plans if needed to resolve
  • Work Track and trend issues by plans/networks/hospital ministries. Identify the root cause and develop action plan to correct within allotted timeframes
  • Develop corrective action plans as needed, based on health plan audits of contracts
  • Identify and implement customer service strategies to improve customer relations and better serve our patients, payors, physicians, departments and others

Responsibilities For Supervisor, Contract Operations Resume

  • Support payer litigation as needed
  • Acquire in-depth knowledge of Adobe’s contract management process and system
  • Become familiar with the different types of contracts received
  • Learn and adhere to Company related procedures and processes
  • Set up and maintenance of customer records within systems of record per established procedures

Responsibilities For Service Contract Operations Manager Resume

  • Work with others within the team in order to achieve common goals
  • Work with our extended teams to drive execution and growth within the contracts
  • Use advanced Excel spreadsheet functions and formulas
  • Works with Lenovo tools and systems to create reports for all Lenovo Government Contracts. Conducts quality assurance to ensure report accuracy. Files reports as necessary
  • Working with operational processes in a shared service center environment

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