Community & Social Media Manager Resume Sample
Delfina Schuster
7094 Crystel Centers,
Boston,
MA
+1 (555) 166 9036
Work Experience
Social Media Content & Community Manager
03/2018
-
PRESENT
Houston, TX
- Manage Reebok's global Women’s community presence and messaging across multiple platforms, listening and engaging with the community, and sparking online conversation
- Manage Global data and insights learning agenda to best utilize social data to gain actionable insights, understand performance and learn about Citi’s social audience
- For North American serve as Citi’s “face” on designated social media channels. Monitor, moderate, curate, respond to, and report on consumer conversations and engagement
- Engage with Citi’s social community in North America on designated platforms to start conversations, drive engagement, and drive awareness of Citi’s products and services
- Partner with Citi’s Social Servicing Team to assist with resolving customer inquiries and inform on upcoming publishing strategies that could impact audience engagement
- Build and manage social media profiles and presence, including Facebook, Twitter, Instagram, LinkedIn, Google+, Video, YouTube and potentially additional channels (Pinterest, Snapchat, Vine, etc.)
- Develop and publish engaging content to build brand and product awareness to our social media communities. Create shareable content appropriate for specific networks to both spread our brand and our content and links
- Implement Social Listening program and develop supporting analysis/ reporting. Listen and engage in relevant social discussion about our organization, partners (corporate and non-profit) competitors, and/or industry, both from existing donors and prospects and from new audiences that don’t yet know us
- Work alongside local United Way staff leads, partners, and Digital Services team members and content producers to help distribute content that educates and engages our audience
Senior Social Media & Community Manager
09/2012
-
02/2018
Boston, MA
- Develop campaigns to acquire new followers across our social media sites. Drive consistent, relevant traffic and leads from our social network presence
- Work within the organization to develop relevant category specific content for our target audiences – both individuals and corporate partners
- Develop processes for the effective and efficient assignment, collection, and publishing of digital content from internal collaborators (editorial type role). Ensure consistent “voice" of all online content
- Drive and manage key content funnels for country-specific social channels including scheduling and posting to HP’s Twitter, Facebook, YouTube, LinkedIn Country channels (in local language)
- Manage transcreation/translation process for local market relevancy for all posts across HP’s Country channels
- Provide results to worldwide Social teams to drive improvement in content performance
- Identify can’t-miss social media engagement opportunities for the Old Navy brand
Corporate Social Media Community Manager
03/2009
-
04/2012
San Francisco, CA
- Manage brand’s existing social communities
- Expand brand’s North America social presence and strategy across relevant platforms (Instagram, Snapchat, Facebook Live, Wishbone, Kik, etc)
- Collaborate with the Brand team, internal parties (PR, Media, Legal, Shopper Marketing…) and all external agencies (Media, PR, Creative…) on establishing & maintaining the brand’s social media and engagement calendar to ensure cross-activity alignment
- Coordinate monthly and weekly social content productions with the brand’s Social Content Creator
- Manage social media campaign execution and scheduling including day-to-day content sourcing and creation as well as post-campaign analysis
- Constantly test, optimize and analyze campaigns and projects based on key KPIs of retention and installs. Allocate time and resources appropriately
- Understand how mature female mobile app users (25 - 55 years old) behave and how to market effectively to them
- Partner with CrowdStar’s Customer Support team on social media strategy and messaging to users. Influence how we are handling Customer Support user inquiries
Education
Salem State University
2003 - 2008
Bachelor's Degree in Communications
Professional Skills
- Passionate storyteller with strong business acumen, and excellent communications skills
- Strong interpersonal skills and ability to understand a variety of stakeholders’ perspectives and priorities
- Strong writing, editing, and project management skills
- Strong, creative decision-making skills
- Strong communication and inter-personal skills, being able to collect multiple opinions across various groups to create and execute social content
- Data-driven with strong quantitative skills
- Excellent “native” written and oral communication skills in Swedish and English
How to write Community & Social Media Manager Resume
Community & Social Media Manager role is responsible for social, english, analytical, events, media, digital, design, reporting, marketing, retail.
To write great resume for community & social media manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Community & Social Media Manager Resume
The section contact information is important in your community & social media manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Community & Social Media Manager Resume
The section work experience is an essential part of your community & social media manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous community & social media manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular community & social media manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Community & Social Media Manager resume experience can include:
- Demonstrated experience in conceiving and implementing campaigns to grow community
- Proven experience as a community and social media manager
- Fluent language skills in Dutch and English
- Working experience with Lithium or equivalent platform
- Strong ability to write clear, engaging and cohesive messaging with a mature female target audience in mind
- Experience managing community initiatives, online forums, creating events and newsletters
Education on a Community & Social Media Manager Resume
Make sure to make education a priority on your community & social media manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your community & social media manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Community & Social Media Manager Resume
When listing skills on your community & social media manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical community & social media manager skills:
- Extraordinary writing skills with strong attention to detail, grammar, and tone
- Excellent “native” written and oral communication skills (for defined country)
- Proven campaign success along with a strong portfolio of content
- Skilled writer and communicator with experience creating & writing marketing content
- Proven experience managing corporate social media communities
- Ability & willingness to learn online platforms and skills
List of Typical Experience For a Community & Social Media Manager Resume
1
Experience For Social Media Content & Community Manager Resume
- Analytical skills to identify, track and develop insights from community metrics
- Experience with successful management of technical, B2B user communities
- Hands on experience with social media and community
- Experience in social media management for a brand or a publisher
- Managing social media (Facebook, Twitter, Instagram, YouTube, Tumblr, Pinterest, blogs, etc.) and community platforms
- Experience working in mobile gaming, with a solid understanding of engaging an audience through a mobile platform. (Background in driving mobile gaming downloads and in app purchases)
2
Experience For Senior Social Media & Community Manager Resume
- Manage cooperative coordination efforts with Zynga’s Marketing, Network, and Studio teams
- Track analytics across different platforms and properties on an ongoing basis to understand trends and inform best practices
- Listen to conversations happening in real time on social as it pertains to the brand and insert the brand into these conversations when it makes sense
- Work with key partners to extend brand messaging into social media
- Proficient in Microsoft Office and Adobe marketing tools
- Proficiency with Spredfast social marketing platform
3
Experience For Social Media Community & Content Manager Resume
- Proficiency with Photoshop and/or other graphics editing applications
- Lead a variety projects in Customer Care arena aiding in the rollout and adoption of new projects
- Work individually and with cross functional teams to develop campaigns and drive results
- Works effectively with global teams and demonstrates the ability to engage and lead/influence others with an adaptable style, while still achieving business goals and objectives
- Build relationships with external parties including channels, agencies, and tech vendors/platforms to ensure Zynga is optimally positioned in a ‘most favored partner’ status
4
Experience For Corporate Social Media Community Manager Resume
- Partner to identify proactive and can’t-miss social media engagement opportunities to advocate for modern agriculture
- A great teammate: success at Uber depends on the ability to organize different teams (internally and externally) around shared goals. It’s why we’re looking for people who enjoy working with others to get stuff done—and who can deal with the ambiguity that sometimes comes from working cross-functionally
- Have a strong creative POV that maintains a consistent, yet unique, look and feel throughout all of our social media channels
- Strategic and creative outlook with inspired brand content ideas
- Partner with BU social teams to provide expertise and guidance on creation of content for TE’s social channels. Includes supporting content creation, paid advertising and reporting
- The creation of a global social framework used to align regional Marketing, Talent, and HR content strategies
- Continuously monitors and engages with our audience on all social platforms
5
Experience For Manager, Social Media & Community Resume
- Develop exceptional storytelling experiences on social media with the aim to grow our audience and engagement across multiple social media accounts and editorial content calendars
- Create stunning visual content, such as images, memes, gifs, infographics, video clips, and 360, that live natively on social
- Work closely with our GBE team to ensure adherence with our brand guidelines
- Have the ability to project manage the creative process with multiple teams and stakeholders
- Leverage existing assets and UGC to maintain active real-time presence on social channels. Or, create high-quality real-time content if there is not existing content available
- Work closely with global communication team members and agencies on global content opportunities
- Work with a cross-departmental team to develop the master content calendar for all social properties
6
Experience For HP Social Media Community Manager Resume
- Work with the global social media lead for influencers to cultivate relationships with social influencers for possible collaborations and creative development
- Understand and own the brand voice, and how that can translate into our social channels
- Listen to other brands and conversations on topic for our brand and engage with them
- Manage day-to-day community engagement on the bank’s social channels
- Collaborate on social customer service/ issues management as needed
- Support social contests, campaigns, activations, bank sponsorships, and events
7
Experience For Senior Social Media Community Manager Resume
- Mentor others on social engagement best practices
- Work as part of the wider social media team to create innovative, platform appropriate, data driven content
- Execute measurable KPIs and regularly feed back on each account’s performance
- Provide local market consumer and competitor insights
- Identify and nurture high-value online relationships - mega fans or influencers engaged with the service or programmes
- Out of hours support when required
- Strategize and contribute to the generation of content at a moment’s notice
- Develop and maintain strong relationships both internally and externally across the existing RingCentral community (forums, blogs, Facebook, Twitter, etc.)
8
Experience For Bilingual Social Media Community Manager Resume
- General digital marketing experience, preferably representing a national retail brand
- Demonstrated ability to build program from ground up, defining strategy, workflow and execution as well as making business case for essential resource needs
- Demonstrated understanding of consumer behavior and applying insights to daily interactions with customers to drive traffic and sales
- Demonstrated ability to manage processes and working with technical teams on toolset/feature development
- Passionate about social media and its role in connecting with customers to drive business results
- Instinct for the human condition; quickly assess and understand what makes people tick
9
Experience For Global Social Media Community Manager Resume
- Recruit influencers and evangelists from the RingCentral communities – both internal and external – to help present different views of the product to our customers
- Experience in social media and community management
- In consultation with the direct manager, research, produce and curate social media content across multiple channels for NYX. Ensure there is a single 'voice' across all channels
- Create and manage social posting schedules across all channels
- Maintain current relationships with key influencers online as well as identifying new influencers
10
Experience For Social Media Community Program Manager Resume
- Implement and manage social media and influencer campaigns in collaboration with the Marketing and PR team
- Community Management- Management and moderation of consumers comments, questions and feedback on NYX social media pages (Facebook & Instagram)
- Identify and launch into new social channels for the brand
- Build, foster and grow online communities and relationships
- Monitor trends, identify threats and opportunities in user generated content surrounding the brand. Report notable threats/opportunities to appropriate management
- Monitor competitor brand activity in the social space and call out any possible impacts to NYX
- Manage ad hoc and ongoing maintenance for social media tools to ensure that reporting and listening results are accurate (ie. Import of keywords, campaign hashtags, update influencer monitoring)
List of Typical Skills For a Community & Social Media Manager Resume
1
Skills For Social Media Content & Community Manager Resume
- Experience and demonstrated analytical abilities, especially as it applies to social media and engagement programs
- Analytical skills to measure and understand how social campaigns deliver impact to broader company business and marketing objectives
- Experience in SEO/digital marketing and social advertising
- Experience using social media scheduling and analytics tools
- +5 years-experience in Social Media, Marketing, Communications, Brand Community Management, and/or Community Support Operations
- +5 years minimal successful experience in leadership and or project management
2
Skills For Senior Social Media & Community Manager Resume
- Social media content development and marketing experience
- Prioritize tasks and manage deadlines in a rapidly changing environment
- Have an extremely good “creative eye” geared towards social and produce thumb-stopping creative assets
- Identify ambassadors and advocates that would be a good fit for our brand - not only for key campaigns but on-going, always on presence.
- In communication or equivalent industry experience
- In social media or agency communication experience required, work in both talent acquisition and brand communications desired
- Work experience in social media space with expert knowledge of social principles and practices
3
Skills For Social Media Community & Content Manager Resume
- Identifying content opportunities and capturing images throughout all Life Time clubs and events
- Monitoring our social media platforms and responding to comments and questions in a timely and energetic way
- Working with our club-level community managers to build best-in-class content capturing and community engagement opportunities
- Interacting/responding within social channels to drive enhanced engagement
- Measuring and communicating results to all global stakeholders
- Compile weekly and monthly reporting for senior management showing results
- Comfortable working in a matrix environment, with a dual reporting line and multiple stakeholders
- Become a master of the Corporate voice, engaging the communities, and responding real-time as a trusted ‘voice’ for the brand
- Consistent track record of creating and leading content for large social presences
4
Skills For Corporate Social Media Community Manager Resume
- The targeting and publishing of brand content
- Follow the latest media industry trends, including new features, platforms, techniques and advertising formats, with a knack for experimentation
- Leading community and social media activities for large B2B enterprise companies
- Deep understanding of social platforms, best practices, and market trends
- Study competitors’ social media marketing and share learnings throughout the BMO team
- Assist with media planning for the Quebec market
- Analyse campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media strategy
5
Skills For Manager, Social Media & Community Resume
- Coordinate social competitions and/or promotions in collaboration with Marketing, PR team, customers and partners
- Work closely with the marketing and PR team on large-scale projects and events to ensure all activity is aligned and fully maximised
- Obsessed with people, relentlessly customer-focused, deeply empathetic, and highly strategic
- Thrives in a fast-paced, always-on, start-up environment
- In coordination with the entire social media team, developing best practice content and community engagement policies and guidelines to ensure a positive and active online community experience
6
Skills For HP Social Media Community Manager Resume
- Delivering the latest and greatest social media fitness and nutrition category insights by maintaining relationships (on behalf of the brand) with emerging category influencers and established Life Time Fitness super-fans
- On-going community sentiment analysis, insight and recommendations
- Monitor, listen to, and engage with Athleta’s social audience across several platforms while keeping in line with the organization's community management standards. This includes responding to and “liking” comments, posts and branded hashtags content across social channels
- Monitoring private/direct messages across social channels and working with customer service to respond to consumers comments and questions. This requires checking in on weekends to respond to anything urgent
- Provide assistance in coordinating and administering fulfillment for contests and influencer programs, interacting with winners/influencers as needed
- A constant finger on the what’s new in the social landscape, including monitoring what our competitors are doing, along with new platform innovations
7
Skills For Senior Social Media Community Manager Resume
- Proactively find engagement opportunities with influencers in the women’s athletic and fashion social media space
- Actively moderate social channels to assure no SPAM or content that violates our terms of use
- Use social media management and analytics tools to uncover insights, statistics, and trends
- Has a passion and intellectual curiosity for all things social, mobile, and digital emerging technologies. Keeps abreast of the latest industry news, vendors and is savvy on social media marketing best practices. AKA is a social media nerd
- Experience in social media, community building or creative social roles
8
Skills For Bilingual Social Media Community Manager Resume
- A deep understanding and passion for ever-evolving social media landscape including, but not limited to, Facebook, Instagram, YouTube, Twitter, Pinterest and Snapchat
- Work with cross-functional teams to ensure timely and effective execution of creative
- A healthy appreciation for the power of social media content and storytelling
- Highly energetic and prone to taking initiative
- Knowledge of visual trends, technologies and future of social/digital communication
- Visionary: not only create a compelling vision, but also break it down into micro tasks and then execute on this idea efficiently and deliver assets that hit the mark
9
Skills For Global Social Media Community Manager Resume
- Quick learner, logical thinker and team player
- Create social media content relevant to BMO’s social media communities which furthers our brand and achieves our engagement and conversion goals
- Create and/or adapt French language content to deepen our connections with the French community, strengthen our existing follower-base, and build upon engagement benchmarks
- Monitor and report on social conversations and trends on the financial services industry
- Collaborate with stakeholders from across the business to create social strategies that further their business goals
- Collaborate with the design team for social media creative
- Act as social media ambassador to other parts of the company and share best practices on how to authentically engage on social platforms
10
Skills For Social Media Community Program Manager Resume
- Work experience in social media space with knowledge across key social channels/platforms including understanding of social principles and practices
- Basic understanding of social publishing and measurement tools, ideally Spinklr
- Truly passionate about the Mars Chocolate brands, with a strong desire to translate that passion on social and become the brand’s fiercest evangelist and advocate
- Passion for All Things Social Media: Above all else, we’re looking for an individual with a passion for social media and an infectious excitement to shape the future of the Monsanto Corporate Social Media Team
- Solid understanding and use of social media and content promotion
- A proven track record of establishing a social tone of voice and content strategy
- Experience developing relationships with digital influencers
- Have 4-5 years’ experience leading teams, programs and/or initiatives to success
- Experience with brand reputation management, and/or brand protection
List of Typical Responsibilities For a Community & Social Media Manager Resume
1
Responsibilities For Social Media Content & Community Manager Resume
- Great marketing experience of digital
- Strong understanding of the trends in reality TV and the wider celebrity culture around it
- A passionate social media user with a strong professional understanding of each platform
- Manage and updating of the NYX Website
- Perform any other marketing administration as required
- Excel in a team focused environment while also working independently
- Adobe Suite expert
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