Community Manager Resume Sample
Amelia Kiehn
431 Katharina Radial,
Philadelphia,
PA
+1 (555) 450 3479
Work Experience
Community Manager
08/2016
-
PRESENT
Dallas, TX
- MS Office proficiency (Excel and PowerPoint in particular)
- Recommend best ways of communicating various marketing messages to members
- Support Bridal team with unique registry initiatives
- Document community initiatives in shared brand marketing calendar
- Provide ongoing campaign monitoring and reporting
- Excellent written and in-person communication skills
- Comfortable verbally leading reporting presentations and conversations
Assistant Community Manager
03/2013
-
06/2016
Dallas, TX
- Expertise in leading social media, publishing and analytics tools & platforms
- MS Office, Photoshop experience
- Monitor and curate the content that is added to Tech Toolbox from general users who comprise the online community around Tech Toolbox
- Gather feedback from users of Tech Toolbox and experts or practitioners who help people with disabilities to use technology
- Collaborate with the team’s web developers and others to consider adding or changing features of the site
- Research and help to build relationships with other institutions, organizations, networks or communities who could benefit from Tech Toolbox
- Research tech products for people with I/DD and add it information about those products to Tech Toolbox
- Create marketing and communications materials to engage existing or potential new users of Tech Toolbox
Online Community Manager
08/2008
-
12/2012
Dallas, TX
- Initiating positive and supportive conversations inside the community around content, information, and other opportunities
- Monitoring and responding to conversations in community channels
- Organizing the process of Epic developer participation on owned channels such as Naver Café, social media, and forums
- Triaging and funneling customer issues that surface in the community to the proper escalation paths (support, documentation, marketing, developer relations) in coordination with various stakeholders
- Periodically analyzing and reporting community sentiment to appropriate stakeholders
- Creating and operating additional online channels like Youtube, Facebook event pages for Korea as needed
- Ensuring customer support is responding well to any community related support issues
- Developing and nurturing the relationship between EGK and the education community to grow the Unreal Academy program
Education
Norwich University
2003 - 2008
Bachelor's Degree in Communications
Professional Skills
- Has strong writing skills and excellent language skills in both English and Dutch
- Strong analytical skills and demonstrated prioritization capabilities
- Outstanding interpersonal skills; proven ability to build relationships and partnerships and work effectively in team environment
- Demonstrated effective interpersonal skills to effectively manage staff and customer service issues
- Excellent social media and SEO skills & experience
- Professional communication skills (phone, interpersonal, written, verbal, etc.). and customer service skills
- Excellent visual editing skills, including video and still photography and graphic design
How to write Community Manager Resume
Community Manager role is responsible for customer, social, interpersonal, media, organizational, english, analytical, communications, content, computer.
To write great resume for community manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Community Manager Resume
The section contact information is important in your community manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Community Manager Resume
The section work experience is an essential part of your community manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous community manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular community manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Community Manager resume experience can include:
- Excellent verbal, written, organizational and editing skills as well as interpersonal skills
- Solid writing skills with a focus on ability to effectively communicate with community members
- Strong written and oral communications skills with the ability to effectively interface with management and gamers
- Excellent verbal communication & writing skills demonstrated in crafting communication for brands
- Excellent computer skills and a good understanding of computer systems
- Hands on creative skills with a strong eye for design and an excellent copywriting
Education on a Community Manager Resume
Make sure to make education a priority on your community manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your community manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Community Manager Resume
When listing skills on your community manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical community manager skills:
- Excellent written and verbal communication skills (including excellent telephone skills)
- Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience
- Outstanding communication skills, including solid verbal, written and listening skills
- Strong writing skills and relationship skills required
- Excellent communication skills and creative writing skills
- Analytical skills, Excel modelling skills
List of Typical Experience For a Community Manager Resume
1
Experience For Assistant Community Manager Resume
- Strong copywriting and communications skills demonstrated in a fast-paced environment
- Strong communication and presentation skills, this includes a strong command of written and spoken English
- Strong communication skills, with the ability to build and maintain a strong rapport with internal and global teams as well as external vendors
- Strong project management skills, ability to manage multiple workstreams in parallel, plan for projects, manage own time and priorities
- Demonstrate creative, critical thinking, problem-solving, relationship building, and negotiation skills
- Strong analytical, planning, reporting skills
- Strong problem solving, team building and interpersonal skills
- Strong fundamental internet marketing, social media, and public affairs digital marketing skills across multiple channels
- Experienced in setting up and managing effective social media adverts with a proven track record of results via Facebook, Instagram, and LinkedIn
2
Experience For Social Media Community Manager Resume
- Excellent written communication skills and can craft engaging content whether it’s a funny forum post, social share or KPI-focused report
- Excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency
- Effectively operate within a fast-paced, constantly evolving, team environment
- Multi-tasking skills with demonstrated ability to manage many simultaneous projects
- Strong communication, customer service and inter-personal skills with working knowledge of the Adobe programs
- Strong interpersonal skills and ability to work cross-functionally with global teams
3
Experience For Online Community Manager Resume
- Strong written and verbal communication skills, in Thai and English
- Self-starter and proactive team member with strong organizational skills
- Effective writing, communication, and correspondence skills
- Excellent technical communication and written English skills
- Work in a fast-paced environment with excellent interpersonal skills
- Excellent written communications skills, particularly consumer-oriented writing
4
Experience For Social Community Manager Resume
- The role is based around digital networking, so it is vital for a community manager to have excellent people skills too
- Team player with strong interpersonnel skills who also knows how to roll his/her sleeves up
- Strong writing skills for multiple types of content
- Outstanding organization, communications and relationship skills with ability to handle multiple projects simultaneously while meeting deadlines
- Collaborative decision-making and problem solving skills
- Community management experience including experience coordinating maintenance activities
- Savvy computer skills including detailed scheduling and the ability to maneuver internet searches
- Generate social media content, using own creative skills and also briefing to external agencies where necessary
- Author, procure and distribute success stories to highlight how team members are working more effectively by using the community
5
Experience For Social Media & Community Manager Resume
- Develops copy for all advertising needs to effectively present products and brand
- Prior track record of influencing a community with either solutions and/or programs that have demonstrated success at Enterprise customers
- Proven work experience in social media and marketing
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy
- Strong knowledge of and experience using Microsoft Office products (Word, Excel, Outlook, etc.)
- Manage property risk effectively by communicating incidents and potential liabilities
- Sales or business development experience, community managing experience
- 2 – 4 years of related experience in social and/or digital media, communications/public relations, digital marketing, and/or experience in agency
6
Experience For Global Community Manager Resume
- Display good judgment and demonstrate empathy while delivering exceptional fan service
- Experience- At least two years experience in a residence life setting
- Prior experience using qualifications above
- Flexible – Applying skillset to work across project management of different mediums such as digital, TV, and print
- Exceptional writing skills for social content, blogs and advertorials
- Demonstrated experience in at least two of the following social channels: Facebook, Twitter, LinkedIn, Snapchat, Pinterest, Instagram or others
- Photoshop and video editing skills highly desirable
- Experience in advertising/PR with relevant community management experience
- Communicate effectively with others in English, both orally and in writing
7
Experience For Support Community Manager Resume
- Two+ years of supervisory skills
- Work with influencer marketing team to share best practices and sharpen your skills
- Proven work experience as a technical community manager
- Work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner
- Project management skills to maintain editorial schedules and deadlines throughout various corporate and ongoing campaigns
- Work closely with the customer service team to ensure we’re providing a good ownership experience for our customers
8
Experience For Technical Community Manager Resume
- Track performance metrics to monitor, measure, and report on effectiveness and goal attainment leading to continuous improvement of customer experience
- Exceptional communication skills within the agency team
- Maintain an in-depth working knowledge of the search strategies to retrieve information efficiently and cost-effectively from appropriate information resources
- Natural collaboration and bridge building skills
- Culture fit: fast-paced, good communicator, problem solver, self-starter, organized, strong collaborator, attention to detail
- Continuously develop and expand current sales and leadership skills
9
Experience For Customer Community Manager Resume
- Respond to web leads, telephone inquiries, conduct site tours, and effectively show, lease and move in prospective residents
- Ideally apply front-end development and design skills to create a stunning and engaging user help portal
- Budget–use a budget effectively for Programs/Events/ Speakers, Training while measuring what’s the bang for the buck
- A love of pets and a strong belief in the benefits they bring to our lives, preferably with experience as a dog or cat owner
- Three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience
- Experience and solid understanding of online outreach and ability to develop online engagement strategies
- Interpersonal skills to partner with peer groups, establish relationships with SMEs, and work with end-users
- Advanced communication skills needed; a desire to expand knowledge of future audience trends and digital media important
- Demonstrated ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual
10
Experience For Junior Community Manager Resume
- Strong social media and digital engagement experience, working across platforms like Facebook and Twitter
- Proven experience with driving successful initiatives
- Communication skills - The ability to grab attention and clearly and concisely communicate a message
- Demonstrable and strong experience identifying and creating content for specific needs/audiences: articles, infographics, videos, blogs, etc
- Very strong understanding of how social network operate
- Exceptional communication skills within the agency team and with clients
- Developing the existing community ensuring that we are providing useful, relevant content for them that improves their experience with us
- Driving the growth and development of the team through effective coaching and counseling techniques
- Managing our UGC tool to ensure customer’s content is being used across digital marketing activity in a timely and effective manner
List of Typical Skills For a Community Manager Resume
1
Skills For Assistant Community Manager Resume
- Strong management skills, customer service skills and time-management skills
- Excellent writing and interpersonal skills in French and good level in English
- Is able to multitask, has strong organizationalskills and has a good eye for actual issues, both online and offline
- Demonstrate high level of professionalism and effective communication skills
- Strong organizational skills and effective ability to multi-task
- Proven software competencies (MS Word, Excel, and PowerPoint) and demonstrated ability and willingness to learn new technology tools/skills
- Experience and skills to produce your own images and content using tools like Adobe Creative Suite strongly desired
- Outstanding communication skills, including solid verbal, written and listening
- Experience in producing digital content and/or project management skills working with internal or external creative resources to produce content
2
Skills For Social Media Community Manager Resume
- Strong relationship building, networking and communication skills (verbal and written)
- Experience adhering to budgets and utilizing resources effectively
- Strong verbal and written communication skills including grammar, spelling and punctuation
- Practical thinker – possess excellent conceptual and problem solving skills and a resourcefulness to tackle varied challenges
- Strong proofreading and grammar skills
3
Skills For Online Community Manager Resume
- Strong analytical skills and data-driven thinking, but knows how to combine with creativity
- Excellent written communications skills. Writing samples required (i.e. social media posts, press releases, blog posts, etc.)
- Strong communication, customer service and inter-personal skills with working knowledge of the Adobe Creative Suite programs
- Well-organized, proven success managing multiple projects simultaneously and effectively
- Excellent communication skills (phone, writing and presentations)
- Experience with engaging Open Source communities and projects, great interpersonal skills
- Strong organizational skills with an impeccable attention to detail; ability to develop systems for maximizing efficiency
- Proficient computer skills and use of technology including Aimco business systems or equivalent experience
- Excellent customer service and relationship building background/skills
4
Skills For Social Community Manager Resume
- Strong interpersonal skills to manage and lead a vocal and robust community and to build team relationships across several remote locations
- Time-management and prioritization skills
- Excellent customer service skills and the ability to develop a rapport with the residents and HUD administrator/State Monitoring Agency
- Strong IT skills, specifically in MS Office – Word,
- Excellent relationship and stakeholder management skills, digital, online and in person
- Excellent leadership, presentation, organization and team collaboration skills
- Strong leadership skills and an ability to promote community harmony and satisfaction
- Excellent computer skills with Web-based applications and Microsoft Office
- Demonstrated coordination and communication skills engaging communities of practice
5
Skills For Social Media & Community Manager Resume
- Strong team work and interpersonal skills on a multi-country basis
- Demonstrated passion/experience for customer service/the customer experience
- Strong technical skills and an ability to quickly learn and master communities platform tools
- Excellent interpersonal skills, ability to proactively handle conflicts and deal with the range of personalities, maintaining a compassionate, helpful attitude
- Strong project management and problem solving skills with an ability to create project plans and manage through seamless execution
- Demonstrated analytical and follow-through skills
- Strong communication skills especially in proposal writing and presentation
- Excellent design and creative communications development skills
6
Skills For Global Community Manager Resume
- Possess excellent communication skill combined with a thoroughly professional presentation Strong customer service orientation
- A team player with good business skills
- Strong campaign/project management skills
- Excellent communication skills and working knowledge of different communication channels
- Excellent written communication skills with an emphasis on proofreading and grammar excellence
- Strong skills in MS Word, Excel, and PowerPoint or equivalent software
7
Skills For Support Community Manager Resume
- Excellent language skills, written and oral
- An exceptional writing skills and practical experience in writing/editing articles/posts
- Good analytical and reporting skills and detail-oriented
- Excellent organizational skills and extremely resourceful
- Strong multi-tasker with the ability to work effectively under tight deadlines in a stressful environment. Ability to juggle several assignments simultaneously
- Strong oral and written communication skills; can clearly present ideas in communications
- Think strategically, prioritize effectively, exceed revenue goals, meet deadlines, accurately process information and budget efficiently
8
Skills For Technical Community Manager Resume
- Strong multi-tasking and time management skills are required
- Flawless spelling and grammar; excellent written and verbal communication skills
- Excellent data analysis skills and ability to identify threats and opportunities in social media content
- Strong knowledge of financial reports and budgets with arithmetic skills required to read, understand and create spreadsheets, flow charts and graphs
- Strong verbal and written communication skills; detail-oriented commitment to clean copy
- Excellent customer service background/skills and a generally positive, can-do attitude
- Providing training, feedback and coaching where appropriate to enhance team members’ skills and development
- Outstanding copywriting skills, with an ability to develop compelling, on-brand, content and copy quickly and independently
- Writing, proofreading and editing skills
9
Skills For Customer Community Manager Resume
- Outstanding customer facing communication skills
- Presenting case studies (ours and those of our competitors), effectively articulating how branded content comes to life online
- Outstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlines
- Outstanding communication and interpersonal skills, with the ability to build relationships from executive to frontline levels within and across teams
- Understanding of basic MS Office skills, Prezi
10
Skills For Junior Community Manager Resume
- Experience working in digital marketing or agency or similar, with proven results growing and managing a community
- Experience working in mobile gaming and/or lifestyle apps, with a solid understanding of engaging an audience through a mobile platform
- Resolve first level troubleshooting through complex problem-solving and working closely and effectively with Product and Engineering teams
- Experienced with user moderation in an online environment, including experience working with forum, live chat, or other game mastering tools
- Experience envisioning, planning and executing a strong communications and social medial strategy in the sciences or related domain
- Hone your copywriting and user-facing skills by talking to users in their voice/ ”language”
- Strong understanding of social networking trends and forum moderation experience
- Demonstrated effectiveness in leading teams in collaborative action and in achieving results
List of Typical Responsibilities For a Community Manager Resume
1
Responsibilities For Assistant Community Manager Resume
- Strong time-management skills with the ability to plan, prioritize, monitor, and respond to changes quickly
- Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice
- Strong organizational, analytical, and presentation skills (prepare reports and analyze customers' trend and characteristics)
- Strong copy writing and editing skills, able to turn content quickly and accurately with limited direction
- Strong technical background with advanced computer skills (including Microsoft Word, Excel, PowerPoint)
- Good organizational skills with the ability to multi-task & detail oriented
- Excellent written and communication skills
- Excellent budget and financial management skills
- Excellent written (letter composition) and verbal communication skills required
2
Responsibilities For Social Media Community Manager Resume
- Strong verbal presentation skills and the ability to sell in ideas to clients
- Time management and time critical prioritization/organization skills
- Banking Experience, with strong commercial experience
- Excellent writing skills with a meticulous attention to detail
- Strong relationship management skills; ability to handle multiple projects simultaneously
- Strong interpersonal, time management, and customer service skills required
- Excellent communication (written and verbal), interpersonal and organizational skills
- Strong communication skills both online and offline
- Excellent interpersonal skills - friendliness, diplomacy
3
Responsibilities For Online Community Manager Resume
- Proficient use of MS Office products and social media sites. Strong Pinterest, Instagram and LinkedIn skills needed
- Strong oral and written communication skills with both technical and non-technical audiences
- A passionate gamer and strong understanding/experience in MOBA/RTS genre and eSports
- Writes effectively for Search Engine Optimization (SEO) to increase organic search engine rankings, drive traffic, lift brand awareness and grow sales
- Participates in the creative to effectively develop of online campaigns
- Generates fresh copy to effectively maintain each brand's unique voice and clearly differentiates company products from competitors’ products
4
Responsibilities For Social Community Manager Resume
- Have fantastic interpersonal skills and great listener
- Strong ability to multi-task and adjust for changing priorities
- Strong knowledge and experiences with social media platforms, tools, best-practices and working with influencers and superfans
- O Two+ years supervisory skills
- Exceptional written and verbal communication skills with an eye for detail
- Exceptional written and verbal communication skills - a natural editor
- Proven work experience as a community or social media managerfor a consumer product brand
- Five years of related experience; or equivalent combination of training and experience
5
Responsibilities For Social Media & Community Manager Resume
- Proficient in business writing skills
- 2 - Autres compétences utiles– Other usefull skills
- Computer skills are needed Microsoft Office/ One Site/ Outlook
- Demonstrated experience or interest in helping students transition into colleges and universities
- Able to work effectively with Board & Committee members, residents & other staff members
- Effectively communicates information and ideas in written and visual format
- Two years of customer service experience required. Community management, property managment or real estate experience helpful
- A multi-tasker with the ability to work effectively under tight deadlines in a stressful environment. Ability to juggle several assignments simultaneously
- Exceptional written communication, organizational and presentation skills
6
Responsibilities For Global Community Manager Resume
- Intermediate computer skills in MS Word and Excel, Outlook
- Possess excellent communication skill combined with a thoroughly professional presentation
- Basic technical skills, such as HTML, knowledge of back-office tools for Web or Social Media
- Experience of providing an efficient and effective administration support service
- Experience in media/social media and or journalistic industry OR combination of equivalent experience, education, and training
- Superior verbal and written communication skills; confident in making presentations to all levels
- Great photography and Photoshop skills, ideally with video editing also
- Up to one year of prior social experience, preferably in a healthcare setting
- Provide basic social media reporting support on events prior to, at, and after the experience (stream video, post updates, post live pictures)
7
Responsibilities For Support Community Manager Resume
- Analytical skills including familiarity with web analytics tools
- Works in collaboration with Residence Life to ensure excellent experience for move-in and move-out of all on-campus housing facilities
- Demonstrates a strong understanding of engagement with a target audience
- Assist the Community Manger in effectively maintaining the property within budgeted parameters and project stays in compliance with applicable regulations
- Demonstrate the ability to lead by being a strong self-starter
8
Responsibilities For Technical Community Manager Resume
- Brilliant writing skills
- Results-oriented writing skills are essential
- Draft correspondence and reports along with responding to inquiries and client concerns effectively, efficiently, and independently
- Experience of providing an efficient and effective
- Solid experience sCRM platforms (Lithium Response, Sprout Social, Sprinklr, etc.), and social listening tools (Tracx, Brandwatch, Radian6, etc.)
- 2– Training skills
- Native/mother tongue language skills for designated territory
- Customer & Sales oriented. Generate, build and effectively service valuable customer partnerships
9
Responsibilities For Customer Community Manager Resume
- Proven abilities to manage external and internal relationships, prioritize and take action independently, and think creatively and strategically
- Project management skills to oversee projects contracted by the Board for non-routine infrastructure repairs and improvements
- Video/Photo capturing and editing skills an asset
- Design skills an asset
- Actively participates and contributes to social competitive analyses, audit, content strategy and partners effectively with creative on content creation
- Strong attention to detail, organization and communication skill
- Solid Social Media & Community experience (agency or in-house)
- Project management skills to deliver multiple content projects, often at the same time
- Proven work experience as a community manager for a consumer product brand
10
Responsibilities For Junior Community Manager Resume
- Clear, confident and compelling communication (verbal and written skills). Ability to deliver presentations and influence others with confidence and ease
- Works in collaboration with MSU to ensure excellent experience for move-in and move-out of the community
- Training: Develop training content and train internal and volunteer community leaders. Coach group leaders on how to improve the experience
- Implementing social community engagement, customer experience and escalation process and strategy
- Looking for someone with Section 8/LIHTC/Section 236 experience
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