Community Management Resume Sample

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Connor Nolan
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Work Experience


VP Community Management
09/2017 - PRESENT
Philadelphia, PA
  • Build innovative campaigns to further our labels’ data capture, sales and advertising goals, and react to social analytics in order to improve the success of these campaigns
  • Strategize, manage and allocate assigned budgets or cost centre
  • Manages budget for all Sport Performance category – in excess of £1.5m
  • Budget includes all social media spend, content creation, influencer marketing activity and public relations
  • Manages all Sport Performance agencies including Carat, H&K, Speed and Iris
  • Key point of contact and negotiator with leading social networks including Google, Youtube, Facebook, Instagram
  • Set clear objectives for direct reports and provide expertise in area
  • Manage and lead a wide range of strategic assignments with global responsibility. Drive Global projects as assigned e.g. global Newsroom blue print for Community Management strategy
  • Own the publishing, moderation and ongoing engagement to relevant social platforms, in alignment with the global social media standards and guidelines
EVP, Community Management
09/2011 - 06/2017
Los Angeles, CA
  • Experience in community management, customer advocacy, or marketing communications, 1+ year of direct people management experience
  • Deep understanding of Facebook with a passion for improving people’s experience on the site
  • Be able to explain complicated product and policy concepts in simple, jargon-free language using Facebook’s voice
  • Proven track record of organizational leadership with 1+ year of direct people management
  • Experience in community management, customer advocacy, or marketing communications
  • Advertising, Public Relations, POS
  • Other local newsrooms
Community Management Internship, Corporate
01/2008 - 04/2011
San Francisco, CA
  • Curate the markets’ content to ensure all deliverables are of the highest quality
  • Manage the platform’s perks acquisition process, identify recipients through the Content Management System and facilitate offers through the CMS
  • Develop, enhance and maximise our owned channels, agree and deliver against the set KPI’s for the category in the market
  • HZO Newsroom, Football global category team, UK Brand activation, Sports Marketing, Retail Marketing, Trade Marketing, Sports Marketing, PR
  • Drive projects and strategies to ensure overall forum health, and that peoples’ questions and feedback receive high-quality, timely answers
  • Explain complicated product and policy concepts in simple, jargon-free language using Facebook’s voice
  • Leverage data to identify trends, provide actionable insights, and improve Facebook’s product and support experiences
  • Fluent in written and conversational Spanish, Italian, Portuguese or German

Education


Utah State University - Orem Education Center
2003 - 2008
Bachelor's Degree in Human Resources

Professional Skills


  • Strong organizational skills, written and verbal communication skills
  • Exhibits excellent and proven oral presentation and written communication skills
  • Self-starter with strong organization skills
  • Manage and deliver training for new hires, including soft skills and tools
  • Experience with a wide variety of social media activities such as blogging, community development and management, social bookmarking, and commenting
  • Experience in working in an agile environment, and performing the role of a scrum master
  • Advanced experience in working with MS Excel, PowerPoint, Word

How to write Community Management Resume

Community Management role is responsible for government, software, retail, training, payroll, design, travel, events, languages, facebook.
To write great resume for community management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Community Management Resume

The section contact information is important in your community management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Community Management Resume

The section work experience is an essential part of your community management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous community management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular community management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Community Management resume experience can include:

  • Experience managing a brand or a product page on a social media platform
  • Define, manage and maintain the total community member experience for Skyword contributors, from initial identification to engagement and development
  • Build strong relationships and act as a community advocate within Skyword
  • Driving sales efforts to gain new business including supporting and/or delivering sales presentations to potential clients
  • Familiarity with updating (non-program related), navigating and utilizing software tools including understanding the terms of use/service for each
  • Update (non-programming related), navigate and utilize software tools, including understanding the terms of use/service for each

Education on a Community Management Resume

Make sure to make education a priority on your community management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your community management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Community Management Resume

When listing skills on your community management resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical community management skills:

  • Preferably with solid learning design and delivery experience Risk & Compliance
  • Experience using or leveraging social media in a professional setting
  • Experience making and nurturing relationships within creative communities
  • Strong passion for social media marketing
  • Experience with Jive, Yammer, Slack, or Office365 is an asset
  • Scheduling and creating editorial calendar for Kohl’s new label k/lab

List of Typical Experience For a Community Management Resume

1

Experience For EVP, Community Management Resume

  • Write Help docs, marketing materials, and training materials
  • Maintain community training resources, guideline and policies
  • Able to make decisions on which content to engage with on a regular basis
  • Develop and maintain regional strategic plans as they pertain to short and long-term business development and organizational growth
  • Act as a liaison with local, state and federal housing authorities and agencies and participate in meeting and inspections with owners, investors, government agencies and residents as necessary
  • Identify and create opportunities for access to community support services and resources for residential communities in Company portfolio
  • Develop and foster relationships with key clients, industry and trade associations, government representatives, public service organizations, customer groups and vendors as necessary in the overall management of the portfolio while addressing program and funding issues associates with housing operations
2

Experience For Community Management Internship, Corporate Resume

  • Partner with Human Resources department and assist with recruiting, hiring, payroll approval, coaching and developing and performance management processes for associates. Maintain working knowledge of company Human Resources policies, program and initiatives
  • In conjunction with direct reports, including General Managers, Regional Directors as applicable, and the Executive Vice President of Community Management, strategize account assignments within area of responsibility and accepts responsibility for same through adherence to implementation schedule and management support of the transition
  • Manage budget and approves expenditures for area of responsibility. Provides year-end input to corporate budget and in particular, to those line items within area of responsibility
  • As community and industry involvement are important to FirstService Residential's business philosophy, participates in at least one outside committee (i.e.: CAI, CACM, BIA, HBC, Chamber, Rotary, United Way, etc.)
  • Work collectively with Executive Vice President and colleagues on strategies to effect and implement new company procedures, policy changes, etc
3

Experience For VP Community Management Resume

  • Lead responsibility to coordinate best practices, innovation, creative thinking and implementation of business practices in the management of dual governance model corporations throughout the company
  • Participation in Business Development activities including attendance at local trade shows, CAI events, opportunities with vendors that allow for networking and solicitation of new business
  • Moderate and respond to comments in our employee social tools
  • Attend events to promote technologies
  • Partner with the Community Manager to develop and implement community promotion and engagement strategies and tactics
4

Experience For VP, Community Management Resume

  • Skyword defines contributors as bloggers, journalists, professional authors, subject matter experts, photographers, videographers, graphic designers, and others yet to be defined who can contribute creatively to a client’s content marketing goals
  • Is familiar and comfortable with updating (non-programming related), navigating and utilizing software tools, including understanding the terms of use/service for each
  • Reply to support queries via email, phone and online
  • Work with the Community Manager to develop and implement community promotion and engagement strategies and tactics
  • Identify and report community trends to intern team on a regular basis
  • Local Language/English: fluent
  • Senior Community Managers

List of Typical Skills For a Community Management Resume

1

Skills For EVP, Community Management Resume

  • Strong interpersonal skill with the ability to generate credibility, trust and respect throughout the Company
  • Form strong partnerships with associates, management and regulatory agencies
  • Respond to contributor enquiries about becoming a Skyword contributor, creating a profile, and engaging with clients
  • Communicate with fans on all social platforms in the tone of the show, including replying to fan comments and retweeting fans and talent
  • Assist the Sales team by finding and presenting potential contributors for pipeline clients
  • In a growing and evolving culture of change, positively lead change management strategies
  • Interaction with Marketing for specific regional marketing plans to enhance company brand and drive sales opportunities
  • Knows how and when to appropriately escalate matters needing management attention
  • In depth understanding of local markets’ consumers, economic environment and commercial needs
2

Skills For Community Management Internship, Corporate Resume

  • Willingness to travel (20% of working hours)
  • Continue to build Skyword’s diverse network of influential contributors, particularly in creative types and languages Skyword is lacking
  • Educate contributors about the benefits of Skyword’s publishing platform and array of opportunities
  • Manage contributor vetting pool
  • Become an expert in subject matter pertaining to assigned FX shows
  • Interact with fans using content from the episodes
3

Skills For VP Community Management Resume

  • Direct and supervise staff with regards to training, motivation, discipline and career development
  • Computer and peripherals, standard and customized software applications and tools, and usual office equipment
  • Demonstrates awareness of variables which could affect contract stability. Is a leader in developing a proactive strategy to alleviate loss of contract or Company reputation
  • Demonstrates awareness of variables which could affect employee retention and/or morale. Is a leader in developing a strategy to alleviate loss of employee and presenting the strategy to the Executive Vice President
  • Keeps pulse on overall operations and mood of FirstService Residential and FirstService Residential clients. Aware of the balance of emphasis necessary between client, employee and company; thus allowing balanced decisions as well as personal availability to intervene and participate as beneficial in client and/or employee issues
  • Recognizes strengths and weaknesses of key staff members and adjusts job descriptions, positions, and training accordingly in order to maximize the return on human potential to benefit both employee retention as well as company performance
  • Successful supervisory experience and proven leadership skills
4

Skills For VP, Community Management Resume

  • Demonstrated ability to understand and be responsive to the needs of our valued clients, team members and colleagues in order to lead and motivate teams toward a common objective
  • Excellent attendance and punctuality to the office as well as any/all company meetings, client meetings and other activities
  • Demonstrates ability to train and educate staff
  • Work rapidly, in a structured fashion, meet deadlines under pressure and the ability to prioritize and multi-task
  • Experience with analytics or metrics software, such as Tableau is an asset
  • Positive attitude that remains consistent despite challenging or changing situations
  • Curious, pragmatic, business oriented, people person
5

Skills For Community Management Coordinator Resume

  • High work standards and business ethics
  • Flexible and motivated to help others
  • Lead, manage or participate in cross-functional teams
  • Experience with a wide variety of social media activities such as blogging, community development and management, social bookmarking and commenting. Experience managing a brand or product page on a social platform is an asset
  • Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc. Experience managing a brand or product page on a social platform is an asset
  • Experience with Photoshop and other design tools is an asset
6

Skills For Community Management Lead Resume

  • Day to day management of a team of community managers and community representatives, including defining KPIs, team organisation, team performance reviews etc
  • Experience actively participating in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc
  • Experience with Photoshop and/or other design tools
  • Experience with analytics or metrics software such as Tableau
  • Experience with Jive, Yammer, Slack and Office365
  • Team player, able to work well and efficiently with a cross functional team
  • Work in close collaboration with the marketing teams in the subsidiary, the community developers in particular process definition, consumer feedback reporting and specific local requests,…
  • Ensure optimization of team structure , identifying and managing resizing when necessary
  • Performance management of team through regular one-to-ones, communication standards, coaching and training
7

Skills For Manager Social Strategy & Community Management Sports Resume

  • Monitor the creation of compelling communications to acquire, engage, and excite game fans
  • Preparation of staff rota to meet operating window requirements – flexible to meet deadlines
  • Oversee Community Management and community representatives communication channels
  • Create FAQs for designated territory, providing accurate localisations, ensuring proof reading is undertaken and create additional FAQ requests for the Content management team as and when required
  • Share feedback and recommendations with Live Ops Managers and Consumer XP Manager on tools, process and training
8

Skills For Head of Community Management & Distribution Resume

  • Able to provide own housing and transportation in the Glendale, CA area
  • Able to provide own housing and transportation in the area
  • The approximate dates of this internship are January 2017 through June 2017 (with possibility of extension)
  • The approximate dates of this internship are June 2018 through early January 2019
  • Self-motivated, responsibility, team player, detailed minded, able to work under pressure and meet timelines
9

Skills For Senior Manager Social Strategy & Community Management Resume

  • Can lead others through change, transition and uncertainty
  • Curate the markets’ content and seek content opportunities to ensure all deliverables are of the highest quality
  • Proactive community management and interaction with fans/followers for Kohl's owned and operated social platforms as well as brand platforms: k/lab, Reed, LC Lauren Conrad, Candies, Mudd and Chaps
  • Proactive engagement with influencers and publications across social platforms
  • Follow trends in social media to generate ideas and tests
  • Working with team to distribute day-to-day content on MTV’s brand social media platforms, with a particular focus on growing platform presences and engagement on content-specific priority platforms (Snapchat, Musical.ly, Instagram)
  • Brand Communications, Public Relations, eCom, CRM and Product
10

Skills For Social Community Management Coordinator Resume

  • Support Community Manager(s) in their day-to-day
  • Network with contributors through social media, forums, and in-person events
  • Support the execution of marketing efforts, such as newsletters, events, webinars and social media management, to help grow Skyword’s community and keep contributors engaged
  • Collaborate with other Content Services team members and Skyword Marketing
  • Analyze issues and develop relevant and actionable plans, programs and recommendations
  • Work individually and build partnerships and foster teamwork in a fast-paced environment
  • Able to thrive in an entrepreneurial culture

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