Collection Officer Resume Sample
Lonnie Doyle
8502 Greenfelder Motorway,
Boston,
MA
+1 (555) 470 9599
Work Experience
Senior Intelligence Collection Support Officer
12/2015
-
PRESENT
Boston, MA
- Core responsibility is to provide second line of defense oversight of SG’s risk data & related data quality/integrity controls as well as the Global Technology Services and IT Production Services activities
- Coordinate with SG Group’s BCBS 239 (Risk Data Aggregation) team on all topics related to risk data integrity and the control framework that supports a comprehensive and accurate set of risk data for SG’s U.S. operations
- Contribute to Bank’s Regional Goal
- AM - 10PM
- Initiates direct debit to the customer’s accounts at other banks
- Phones customers to determine the reason for non-payment and to extract customer’s promise to repay
- Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head
- The job of a collection officer is to closely monitor the ageing of payment receivables and ensure that receivables are monetized
- Positive, reliable, flexible, creative, professional and co-operative attitude
Collection Officer
04/2012
-
06/2015
Phoenix, AZ
- Very good communication skills and excellent negotiation skills
- Focus on achieving results and investigative spirit
- Team worker, discipline and responsible person
- Previous collection/credit experience and/or Call centre and banking experience is an asset
- Proficiency using PC applications including strong keyboarding skills and the ability to work with multiple technological platforms and product systems
- A commitment to self-development with a passion for goal achievement
- Deal with customers request received from different bank’s channels and obtain the required authorisation to agree short term settlement requests, abiding by suitable policies (as settlement policy
- Participates in special projects as required. Plans and organizes activities independently, exercising good operational judgment
- Multitask to manage time and priorities
Collection Management Officer
09/2008
-
03/2012
Houston, TX
- Are interested in seeking answers and maintaining expertise on the full spectrum of intelligence priorities within their area or assignment
- Lead teams and work independently
- Manage the customer account receivable
- Handle the external / internal customer's inquiry
- Control the bad debt risk
- Manage the customer credit limit properly
- Make a customer call to collect the over-due invoices
Education
Pepperdine University - Encino Graduate Campus
2004 - 2008
Bachelor's Degree in Management
Professional Skills
- Utilising effective negotiation skills to offer a suitable solution to ensure we retain Optus Fixed/Internet customers
- High standards in delivering excellent customer experience by resolving issues that hinder effective collection
- Fluent written and spoken language skills of other languages needed in customer contact
- Positive and able to work well in a team with excellent interpersonal skill
- Working closely with the sales teams to manage accounts effectively and overseeing customer accounts, performing credit checks, and reconciling balances
- Maintains and effectively works a portfolio of outstanding client debt
- Excellent analytical thinking with financial background
How to write Collection Officer Resume
Collection Officer role is responsible for negotiation, english, software, finance, credit, training, litigation, security, equities, planning.
To write great resume for collection officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Officer Resume
The section contact information is important in your collection officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Officer Resume
The section work experience is an essential part of your collection officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Officer resume experience can include:
- Frequently interact with customer and partners to gain understanding of the request, priorities, and solicit feedback to improve the collection process
- Experience in Credit Collection gained from BPO/Call Center is an advantage
- Attending phone calls / emails / fax
- Provide operational guidance for ongoing cases, ensuring any CI issues are identified to protect the customer’s personnel, activities, and interests
- Handle the customer's pending issue
- Prepare & Send a dunning letter to bad account
Education on a Collection Officer Resume
Make sure to make education a priority on your collection officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Officer Resume
When listing skills on your collection officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection officer skills:
- Ensuring a good balance between quality Customer Care and effective collection techniques
- Good attitude and communication skill
- Interact effectively, comfortably, and confidently with US Government professionals at all levels of responsibility, authority, and rank
- Effectively handle customer complaints and minimise escalation's always endeavouring to negotiate win/win outcomes
- Working experience for Collection Officer position
- Instructional design training or experience
List of Typical Experience For a Collection Officer Resume
1
Experience For Collection & Exceptions Officer Resume
- Good conflict management
- Show dedication to the success of Financial Services department by providing a committed level of support to both internal and external customers
- Enjoy working in a fun and supportive team environment with leaders and consultants who love what they do and live by the contender spirit
- Conduct outreach across the IC
- Respond to requests for information (RFI)
- Inform customer intelligence requirements, needs, and products
2
Experience For Collection Management Officer Resume
- Ensure that all queries and requests generated by the customer are resolved within agreed time frames
- Understand the role has a direct impact of financial performance of the company, including level of bad debt, write-offs and managing customer satisfaction and internal and external stakeholder relationships
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment
- Customer tradecraft certification
List of Typical Skills For a Collection Officer Resume
1
Skills For Collection & Exceptions Officer Resume
- Good command of English in writing and reading, CET 6 or above, Cantonese is an advantage
- Experience with Customer’s messaging system
- Graduate, or experienced in liquidation and collection
- Experience in Asset Based Finance Industry or worked in collections in any Bank/NBFC
- Demonstrated knowledge of domestic, defense, US national and foreign partners’ intelligence collection organizations, programs, and capabilities
2
Skills For Collection Management Officer Resume
- Graduate with 3-4 years of experience
- Reading Customer's messaging system daily and recommending areas for additional analysis and reporting
- Evaluating intelligence to provide timely, accurate, clear, and concise reporting while protecting intelligence sources and methods
- Reviewing and editing reports to ensure sourcing and information is correct
- Identifying collection gaps and authoring requirements to request collection
- Collecting outstanding late stage high risk accounts for an assigned portfolio of various products and update clients’ files in the systems
- Connecting with customers and reaching mutual agreement for payment of their debt
- Handling all collections activities
- High levels of understanding of processes and systems are required, both internally and externally
3
Skills For Specialised Collection Officer Resume
- Takes ownership of client/operational concerns, building ownership and accountability at first point of contact, client focused service behaviors
- Assist in helping to align and integrate the IC collection enterprise’s total collection capabilities
- We are looking to hire 2 individuals
- Advance level in variety of software including MS Word, Excel and PowerPoint and Oracle is an advantage
- VFS Collection Policies and Procedures
4
Skills For Collection Officer, Late Stage Resume
- Monitor and Control the delinquent retail accounts (Cards/PIL/Auto) which are handled by DCA – Debt Collections Agencies and take appropriate action to normalize the position, within the determined policy rules and laid down strategies. The overall objective of the role is to ensure action is taken to prevent the account of rolling forward
- Responsible for managing the external agencies teams’ productivity, capacity planning, and results performance, offering the required support in order to achieve the required goals
- Evaluate appropriate actions by assessing customers’ payment and arrears profiles and prioritise action accordingly
- Direct point of contact for our external customers and for various corporate functions such as sales, customer service and credit management
- Apply your talent to connect with customers and to reach mutual agreement for payment of their debt
5
Skills For Early Warning & Soft Collection Officer Resume
- Update clients’ files in the systems
- Collect funds in order to cure delinquent files and accounts
- Evaluates the bank’s position to decision the viability of litigation
- Updates cases worked with all pertinent information on all related systems
- Negotiates and approves repayment schedules directly with client; assesses bank’s legal alternatives and client’s ability to pay
- This is a 12 month contract position.
- Familiarity with the customer’s finance and business
- Knowledge of PC (usage level of Excel, Word)
- Fluent in Mandarin Chinese or Korean and able to communicate well
6
Skills For Agency Collection Officer Resume
- Prior collection management experience on intelligence issues central to the customer’s mission such as advanced science and technology, commercial or military nuclear technology, weapons of mass destruction nonproliferation/counterproliferation, energy and energy security, and cyber security
- Good communication & customer services skills, good teamwork attitude
- Able to work in multi systems environment
- Related experience supporting intelligence operations as a Collection Management Officer, Reports Officer, or an Operations Officer with Defense Clandestine Service (DCS) or National Clandestine Service (NCS) Collection Management experience
- OGA Operations Officer Course or Collection Management Officer Course
- No less than two field assignments/deployments as CMO
- No less than one field assignment/deployment as CMO
- Aggressive in persuasive to others
- Investigating and advising on forms of payments and/or settlements, liaising with leasing and legal team to identify disputes and providing appropriate support to coordinate payment arrangements
7
Skills For Collection Repossession Officer Resume
- Ideally s/he has a deep experience with the Basel regulatory frameworks, and the U.S. and European implementation of these standards as well as familiarity with U.S. regulatory mandates such as Enhanced Prudential Standards (including IHC requirements), SR 11-7, and the OCC’s Heightened Standards
- Present intelligence information and situations clear and concise manner in writing and verbally
- Make a customer call to check the customer payment
- Make a call to make a refund for customer's unapplied (Over payment, duplicate payment, etc)
- Communicate with internal customer (CSC, sales, etc) and oversea partners
- Review the customer account suspension / release
8
Skills For Data Collection & Risk Officer Resume
- Bad Debt Write-Off Preparation
- Document transactions and follows made on each account
- Other Admin task as required
- Preferably 2 Year Associate Course Graduate
- Proficient in Microsoft Office – Outlook, Excel, Word, MS Access, PPT, etc
9
Skills For CCB Remedial / Collection Officer Resume
- Keen to details, analytical and can work with less supervision
- Committed, dependable and dedicated to provide high quality output on a timely manner
- Confident, trustworthy, customer-oriented and able to work in a fast paced environment
- Apply expertise in operational tradecraft, counterintelligence, and risk management to intelligence collection operations
- Provide recommendations for improving the internal workflow, methods to improve the accuracy, timeliness, and relevance of data, while protecting the customer’s mission and interests
- Receiving payment and posting amount to customer's account
- Preparing statements to credit department if customer fails to respond
10
Skills For Officer Collection Services With Turkish Resume
- Initiating repossession proceedings or service disconnection
- Keeping records of collection and status of accounts
- Aid customer in producing formal reports
- Represent customer in intelligence reporting, products, capabilities, interests, and equities across the intelligence community (IC)
- Educate customer officers on intelligence reporting and dissemination
- Work within in a team environment to draft a variety of technical reporting and technical analysis products
- To build customer rapport whilst dealing with customer contact via an Inbound call queue or engaged in high volume Outbound collection call campaigns
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