Client Services Manager Resume Sample
Ocie Durgan
58574 Carmel Ramp,
Philadelphia,
PA
+1 (555) 804 4317
Work Experience
Client Services Manager
03/2016
-
PRESENT
Philadelphia, PA
- Work as part of a cohesive account team, including Sales, pre and post-sale technical teams, order management, and other TWCBC teams in a demanding environment
- Establish solid Master Agent relationships, acting as Partners' communicator and advocate, understanding all facets of Partners' business
- Establish multiple, internal working relationships within various levels of the organization, and act as steering committee to identify and address issues
- Act as facilitator between account team members and maintain ownership of Partner issues
- Participate in strategic business planning sessions and other meetings with account team members and/or Partner
- Prepare and deliver monthly, quarterly, semi-annual and/or annual business reviews/health checks in conjunction with NCM
- Knowledge and understanding of Master Partner customer revenue base, including large opportunities, churn, contract renewals, and overall performance vs. contract commitment
Senior Client Services Manager
07/2009
-
01/2016
Phoenix, AZ
- Participate in preparation and presentation of contract renewals as required
- Assist with order flow, project and order management, installations, changes, disconnects as required
- Proactively manage all aspects of projects and other requests to completion
- Effectively solve problems independently; manage complex issues and escalations
- Take initiative and think creatively and critically to identify process gaps
- Aggressively research various and multiple avenues to find resolution to an issue when one is not readily available
- Excellent verbal and written communication skills, including proficiency in Microsoft Office
Client Services Manager, IR
04/2005
-
03/2009
Los Angeles, CA
- Flexibility when it comes to tasks, priorities, schedule, and travel
- Further the Client end-to-end fulfillment model with internal initiatives and client feedback
- Client Service talent retention and management
- Work with Ad Operations to ensure clients’ ads are trafficked, monitored, and optimized
- Reduce account attrition by ensuring program goals are met and exceeded
- Review customer SOW’s, ensure SLAs are met and monitor daily activities
- Take a leadership role to coordinate efforts between other cross-functional teams as necessary (implementation of new products and custom elements). Position interfaces with Sales, Marketing, Engineering, Creative, HTML and Site Operations departments
Education
University of Delaware - Wilmington Campus
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Strong written and oral communication skills, highly refined inter-personal skills, and high calibre presentation skills
- Excellent interpersonal and management skills including negotiation skills and managing indirectly
- Managing a team, experience building strong teams, excellent leadership skills
- Managing a team, experience building strong teams, excellent leadership skills
- Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, PowerPoint, Outlook) and SFDC salesforce.com
- Very strong written and oral communication skills and presentation skills
- Strong communication skills both written and verbal with confident and polished presentation skills
How to write Client Services Manager Resume
Client Services Manager role is responsible for presentation, interpersonal, microsoft, excel, analytical, leadership, computer, negotiation, organizational, customer.
To write great resume for client services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Services Manager Resume
The section contact information is important in your client services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Services Manager Resume
The section work experience is an essential part of your client services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Services Manager resume experience can include:
- Demonstrate deductive reasoning, good judgment and excellent communication skills
- Demonstrate strong interpersonal skills such as diplomacy, judgment, decision making, discretion, etc
- Analytical, strong problem solving skills with deductive reasoning
- Strong skills in Microsoft Office product suite, including PowerPoint, Excel & Word
- Excellent communication skills and is artful in navigating customer landscapes and internal stakeholders
- Excellent organizational skills with an ability to manage competing client and internal demands
Education on a Client Services Manager Resume
Make sure to make education a priority on your client services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Services Manager Resume
When listing skills on your client services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client services manager skills:
- Excellent organisation and follow up skills; ability to prioritise, delegate; excellent time management skills
- Excellent organisation skills; ability to manage multiple tasks simultaneously, prioritising effectively for self and team
- Solid organizational and planning/prioritizing skills, strong attention to detail and accuracy
- A team player with an ability to communicate effectively at all levels, with good rapport building skills
- Maturity and ability to communicate effectively at all levels, with excellent interpersonal and negotiation skills
- Time management skills, ability to effectively handle multiple challenging priorities
List of Typical Experience For a Client Services Manager Resume
1
Experience For Senior Client Services Manager Resume
- Robust problem solving skills and strong communication and interpersonal skills
- Advanced ability to communicate effectively (oral and written) and strong interpersonal skills with colleagues and clients
- Excellent time management skills – including ability to set priorities and work in a fast-paced environment
- Sales skills/ relationship skills
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
- Excellent organizational skills, including a strong facility with case management reporting analytics
- Develop and enhance managerial skills by leading team of local CSMs, including goal setting, professional development/skill building, and performance tracking
- Excellent budgeting and financial management skills
- Excellent organizational, communication and problem-solving skills,
2
Experience For Client Services Manager / Project Manager Resume
- Manage multiple projects concurrently using excellent communication skills
- Effectively shift priorities to ensure deadlines are met and critical items are addressed
- Demonstrated professional business skills and demeanor
- Experience in the financial services or related industry with proven experience as a Customer Service Manager
- Effective oral and written communication skills required (English essential)
- Strong client management skills and ability to delight customers
3
Experience For Client Services Manager, IR Resume
- Demonstrates time management skills for timely completion of assignments
- Good writing and oral skills
- Serving as the liaison between the Account Manager, Client and Analysts, by effectively setting up inquiry work streams
- Outstanding numeric, verbal, written, logic, and analytical skills
- Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
4
Experience For SVP, IT Client Services Manager Resume
- Communicate effectively, both orally and in writing, for the purpose of disseminating information both internally and to external customers
- 5 – 10 years experience working as a senior scientist in a lab environment or PhD 3-5 years experience working in the Pharmaceutical Industry
- Over 7 years’ experience and a proven track record of being a recognized leader and manager of people in a global customer service intensive environment
- Prior food service/catering experience required
- Superior analytical skills relative to physician prescribing data
- Previous experience in Client Consulting for a talent management system/solution or experience as a Human Resources Business Partner
5
Experience For Defined Benefit Client Services Manager Resume
- Work effectively with multiple stakeholders, including administrators, teachers, parents and students,
- Excellent communicator with proven background in written and verbal communications in challenging situations
- Intermediate level of PC skills including Word, Excel and PowerPoint
- Interact effectively with peers, including internal operations and remote employees, in a team-oriented environment
- Analyze and solve problems using learned techniques and tools · Requires human relations, negotiation and documentation skills
- Demonstrated experience working with federal government clients
- Have solid knowledge of the Programmatic landscape and experience executing PMP campaigns
- Work independently, while effectively taking direction from senior client services management
- Communicate needed skills sets for recruiting purposes
6
Experience For Digital Client Services Manager Resume
- Effectively respond to questions from management, technical and administrative staff, and clients
- Established communication, presentation and organizational skills
- Solid experience in Service Delivery Management in an ICT Managed Service environment
- Manage classroom training programs on AvantGard products, process, systems and skills
- Fluency in English, written and verbal. Other language skills desirable, with high preference German or Spanish
- Computer skills which include proficiency with Microsoft Word, Excel and PowerPoint, as well as navigation within the Internet
- Communicates and works effectively with all professional partners, clients, client agent’s and designees and co-workers
- Exceptional customer service skills – focused on exceeding customer’s expectations
- Demonstrated customer relations experience
7
Experience For Hedis Client Services Manager Resume
- Effectively communicate with clients and partner with project teams to deliver results
- Effectively collaborate with other internal departments to meet client deliverables
- Microsoft Office proficient – including intermediate to expert level Excel and Powerpoint skills
- Effectively manage many tasks and be well organized
- Strong customer service focus with a proven ability to build and cultivate positive client relationships
- Proven long-term relationship building experience
- Manage a caseload by effectively scheduling appropriate staff and partner with clinical managers to provide supervision and support to field staff and clients
8
Experience For Client Services Manager, Customer Success Resume
- Effectively assist clients in achieving their financial goals
- Effectively assists clients in achieving their financial goals
- Exercise analytical and critical judgment skills
- Build and demonstrate strong partnerships to solve problems
- Effectively manage the performance of Client Services employees
- Develop staff on industry knowledge, general business skills set, and professional development
- Able to communicate confidently and effectively (in writing and on the phone) with all levels of management, both internally and externally
- Ensures flawless execution of team’s month-end and quarter-end activities. Plan capacity effectively around this
9
Experience For SMB Client Services Manager Resume
- Collaborate effectively with Managers in all geos. Global team player mentality
- Effectively network and communicate with global internal stakeholders
- Work independently, while effectively taking direction from senior ECA management
- Superior critical thinking skills
- Well-developed problem-solving skills, time management, personal organization, and attention to detail
10
Experience For Brand Client Services Manager Resume
- Quantitative analysis skills and proficiency with data management and statistical analysis in SPSS and/or SAS
- Demonstrated experience / working knowledge of client services operations
- Work with clients to utilize administrative tools and data services effectively
- Communicates effectively and teach the use of administrative systems to co-workers, interns, and students
- Managing new/emerging markets & providing VLT experience in developing best products and practices for these new accounts
- Having an understanding of Regional goals/priorities and being able to focus on the top accounts while ensuring the team is in place to manage workload
- Being empowered to evaluate business value and drive process and technology prioritization decisions
List of Typical Skills For a Client Services Manager Resume
1
Skills For Senior Client Services Manager Resume
- Good negotiation skills and experience dealing with third-party providers. Demonstrable confidence in dealing with customers and internal parties
- Communication Skills - communicating clearly and effectively both internally and externally
- Strong organizational, planning, prioritization and delegation skills
- Excellent organization skills and ability to manage multiple and changing priorities
- Strong analytical ability with strong organisation and planning skills
2
Skills For Client Services Manager / Project Manager Resume
- A highly motivated attitude, positive and bright, good networking skills, persuasive and tenacious, commercially keen and a good negotiator
- Proven customer management skills and experience
- Strong computer skills, including experience using Microsoft Office applications, Web Forms, and the Internet
- Excellent prioritization, organization, and time management skills
- Excellent time management / prioritization skills
3
Skills For Client Services Manager, IR Resume
- Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans, manages details effectively
- Develop managerial skills by leading team of local CSMs, including goal setting, professional development/skill building, and performance tracking
- Analytical thinking and decisiveness. Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
- Someone who enjoys and thrives in a rapidly changing environment, with above average planning, multi-tasking and prioritization skills
- Proactive in order to keep both own skills up to date and have experience in mentoring and developing team members in advancing their career progression
- Possess strong problem solving skills and have successful history of “thinking on your feet”
- Confident questioning and effective listening skills with both customers and senior management
- Solid computer application skills (web browser, email client, word processing, text editing and spreadsheets)
4
Skills For SVP, IT Client Services Manager Resume
- Strong project management skills and an understanding of process excellence (Lean), including the ability to drive issue resolution end-to-end
- Strong technical, analytical and problem-solving & decision-making skills
- Bolster retention of regional accounts by understanding market needs/expectations and strengthening CSM skills to deliver an optimal customer experience
- Excellent communication skills dealing with peers or superiors in managing complex issues
- Systems skills - excellent working knowledge of AAM systems in particular Salesforce/P&C/Appian/FAST etc as well Microsoft applications
- Proven ability of managing delivery of multiple items or projects effectively
5
Skills For Defined Benefit Client Services Manager Resume
- Strong forecasting and analytical skills related to optimal program performance
- Able to operate effectively in a team setting and get along with co-workers
- Strong organizational skills, including attention to detail and multitasking
- Proactive and solutions-oriented team player with demonstrated leadership skills
- Posess a creative and strategic approach to sales support, with excellent analytical and project management skills
6
Skills For Digital Client Services Manager Resume
- Strong Microsoft Office skills and ability to quickly learn new applications
- Positive attitude – excellent interpersonal skills
- Excellent interpersonal skills, with ability to collaborate across departments and work efficiently with people at all levels in an organization
- Deadline driven with excellent problem solving and time-management skills
- Exceptional proven communication and relationship-building skills with senior level management is essential
- Communicates effectively with customers, executives, peers, and establishes strong, positive relationships
- Oral and written communication skills which provide a strong and confident leadership presence
7
Skills For Hedis Client Services Manager Resume
- Excellent communication skills (e.g. telephone manner, both inbound and outbound)
- By utilizing good leadership skills, instill confidence in clients, sales, peers, and other members of the Management and Operations Teams
- Learn and convey skill sets effectively to co-workers and/or administrative interns
- Excellent organizational and communication skills with the ability to work on own initiative consistently producing accurate and timely work
- Excellent computer / IT skills including proficiency in Microsoft Office product suite
- Demonstrates organisational, planning, and execution skills. Follows established processes and understands the importance of them
- Strong interpersonal and communication skills including a firm and patient demeanor
- Strong interpersonal and communication (both written and verbal) skills with the ability to constructively discuss sensitive issues
- Excellent customer service skills (friendly, courteous, helpful and patient)
8
Skills For Client Services Manager, Customer Success Resume
- Proven client service, interpersonal and relationship building skills
- Time & Productivity Management: Applying personal organizational strategies and processes to prioritize and effectively run a high volume of work activities
- Strong information-gathering and troubleshooting skills
- Strong communication skills, both verbal and written in local language and English, to liaise with English and Thai speaking clients
- Highly effective influencing, negotiation and persuasion skills at senior and executive level
- Outstanding written and oral communication/presentation skills
- Working with clients to utilize administrative tools and data services effectively
9
Skills For SMB Client Services Manager Resume
- Communicating effectively with assigned clients to manage expectations in a timely manner
- Marketing experience, including proven success working with a global B2B technology company
- Experience setting and communicating priorities to internal teams, while managing multiple clients simultaneously
- PromoWorks/CROSSMARK system skills: project loading, store list creation and reporting (project summary, store detail, exceptions, workload)
- Demonstrated skill in using a variety of software, including, Excel, and/or other data management systems
- Proven experience multi-tasking with relationship oriented activities, project coordination and overseeing schedules
10
Skills For Brand Client Services Manager Resume
- Experience in leading project teams and implementing digital strategies or equivalent experience
- Deliver an excellent customer experience to our advertiser and agency partners, with a focus on delivering against client objectives and driving account growth
- Effectively assist clients in achieving their financial goals by presenting tailored solutions that meet the client’s specific financial needs
- Proven experience in understanding client needs and adding value by successful engagement with other areas of the business outside of Managed Services
- Offer own time and leverage existing network to create progressively more challenging opportunities for others to try out new knowledge and skills on the job
- Experience managing costs, budget experience, etc
- Prior experience managing external Clients
List of Typical Responsibilities For a Client Services Manager Resume
1
Responsibilities For Senior Client Services Manager Resume
- Effective verbal communication skills with diverse audiences
- Software implementation experience and/or consulting experience in applying technology to meet customer needs
- Analytical skills regarding technical and project management issues
- Demonstrable ability of managing the delivery of multiple client requests or projects effectively and efficiently
- Proven successful experience within a client services and client relationship management function
- Supervises Client Services Analysts, including assigning and reviewing their work products, developing their skill set, and coaching and training
- Champion client experience by tracking and working with the team to address any recurring issues through training, one-on-one coaching and broader fixes
- Drive client success by establishing collaborative relationships, prioritizing and directing strategy and managing client expectations
2
Responsibilities For Client Services Manager / Project Manager Resume
- Have four (4) years’ experience in successfully leading and managing large teams, and complex implementations serving as the primary client interface
- Experience developing and growing high-touch client relationships
- Have five (5) years’ experience in call/customer/service centers operations using CRM, including delivery to contract
- Experience leading and owning customer accounts
- Establish strong working relationship with existing clients and actively promote AFL services to prospective clients
- Responsible for managing and cultivating effective and positive relationships within the team, and with internal and external clients
- Participate in release planning meetings to communicate priorities for upcoming release schedules
- Develop strong understanding of BuzzFeed products for advertisers
3
Responsibilities For Client Services Manager, IR Resume
- Provide continual internal communications to enhance organizational effectiveness in dealing with critical client issues
- Experience in managing outsourced production in a global environment
- Directly works with supervisors to assist in selecting, develops and evaluates personnel to ensure an effective team
- Relevant experience in a client-facing role at an online media company or digital agency
- Have three (3) experience interpreting and apply policy in State government, specifically LDH and/or DCFS
- Work under pressure, manage multiple accounts, and adapt to an environment with shifting priorities required
- Cultivates a good working relationship and open communications with the Department
- Prioritise workloads and have the ability to seek solutions when faced with challenging situations
4
Responsibilities For SVP, IT Client Services Manager Resume
- Proven problem-solving and negotiation abilities
- Experience using Salesforce or other relational database
- Related experience in client services, account management, cross-channel marketing
- Hands on management experience supervising a team of Managers and up to 5 Associates both virtually and globally
- Build and maintain strong, long-lasting relationships with all corporate-level customer decision makers, influencers and stakeholders
- Manufacturing or Job Shop experience
- Role model in providing superior service to all clients (both internal and external); demonstrates a Service Excellence attitude
5
Responsibilities For Defined Benefit Client Services Manager Resume
- Additional healthcare staffing experience required for a Senior level role
- Seek customer and internal stakeholder approvals prior to deal closing
- Experience maintaining process documentation for a team
- Experience using Siebel CRM or similar collaboration tools
- Demonstrates appreciation of working with the diverse cultures
- Experience in working with cross functional teams & cultures
- Develops effective working relationships with clients and ensures that client expectations of quality, timelines, and deliverables are met or exceeded
- Experience of working independently, with the ability to maintain self-motivation and be consistently pro-active
6
Responsibilities For Digital Client Services Manager Resume
- Computer literate - with a good working knowledge of Word/Excel/electronic diary/email
- Experience in managing client facing teams in professional services, customer support or client operations
- Demonstrated success in delivering results in improving Customer success and revenue
- Industry experience working in a deadline-drive content environment
- Experience working within a content management systems (CMS), and ability to work with engineers and third-party vendors that support and maintain the CMS
- Experience analyzing reports, to gauge whether any edits or additions are necessary to workflows, and communicate suggestions to stakeholders
7
Responsibilities For Hedis Client Services Manager Resume
- Extensive years experience in Asset management, Client Relationship and Service management or equivalent front office position in the financial industry
- Building strong relationships throughout the business with key stakeholders
- Assist in the creation of effective go to market tools for the sales team for individual market
- Experience running client accounts
- Experience in a client-facing role at an online media company or digital agency
8
Responsibilities For Client Services Manager, Customer Success Resume
- Experience managing multiple, complex clients or client accounts
- Identify service improvements and experience implementing these improvements with a focus on client service levels
- Monitor and evaluate training program’s effectiveness and provide continuous improvements
- Establish solid customer relationships; acting as customer communicator, advocate and understand all facets of customer’s business
- A solid understanding of database design and management, data processing activities and legal document review requirements
- Proactively maintain a good working knowledge of AAM products and investment techniques
- Build and maintain strong, long-lasting business partner relationships
- Excellent track-record of managing multiple, complex client relationships
9
Responsibilities For SMB Client Services Manager Resume
- A good understanding of investment operations, investment compliance and risk
- Experience of process improvement delivery and of supporting change initiatives
- Strong aptitude for technology and working with large data-sets
- Experience as Account Manager, Project manager, Communications, Marketing and/or Social media professional,
- Experience in having account ownership
- Demonstrated over-achievement – consistently exceeding quota
- Operate as the lead point of contact for any and all matters specific to assigned accounts
10
Responsibilities For Brand Client Services Manager Resume
- Experience within a print, marketing or related business environment providing services to multiple sectors and clients
- Excellent track-record managing a customer service function and its activities in respect of service and financial performance
- Develops and maintains solid client relationships and ensures the client’s satisfaction with Technology service and solutions
- Experience of an investment management operational or client service background
- A natural self-starter with the ability to be flexible, follow tight deadlines, organise and prioritise work
- BA/BS AND/OR 5+ years Account or Client Service experience
- Technical or ad ops experience
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