Cleaning Supervisor Resume Sample

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Lourdes Shanahan
42120 Runte Ridge,  San Francisco, CA
+1 (555) 920 5350

Work Experience


Cleaning Supervisor
06/2016 - PRESENT
Phoenix, AZ
  • Ensure 100% Employee Safety Training Compliance
  • Support cost saving initiatives
  • Support KPI Performance Metrics
  • Experience with Housekeeping Processes
  • Suitable level of computer skills, including Microsoft Office Suite, RMS v5.10, SAP
  • Able to work effectively with people from diverse national, cultural, linguistic and religious/spiritual backgrounds and to deal with sensitive issues in a manner that is respectful of people’s individual dignity, cultural values and religious beliefs
  • Well-developed computer skills, including proficiency in Microsoft Word and Excel
Mobile Cleaning Supervisor Wakefield
02/2009 - 12/2015
New York, NY
  • Site Contracted Services
  • Ensure that instructions for the maintenance, cleaning and storage of equipment are always followed
  • Ensure cupboards are kept clean and locked when not in use
  • Be willing to deal with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations
  • Re-schedule work and rota’s to meet fluctuations in staffing levels/customer requests including covering of absence
  • Comply with the requirements of the Health and Safety at Work Act and emergency procedures as required. Ensure appropriate action is taken following any accident to cleaning staff and that an incident/accident form is completed. Report any hazards and ‘Near Miss’ to the relevant person
  • Maintain regular contact with the Facilities Manager
  • To control the equipment and consumables store and inventory and movements in relation to vehicle preparation as part of the contract to London Ambulance
  • To monitor, review and track the equipment, using our bespoke software solution (MPower)
Evening Cleaning Supervisor
02/2004 - 12/2008
Dallas, TX
  • VPSS to track all equipment using PDA scanning software technology
  • VPSS responsible to provide logistics services in relation to equipment as required. Particularly in relation to picking up equipment left at satellite locations and returning
  • VPSS responsible for managing and monitoring the pre packing activity carried out on the day shift including the team’s performance to ensure that the required standards
  • On a daily basis, to inform LAS staff/VRC/Service Desk of any defects of any service vehicles and/or equipment
  • To manage the site holidays and absences allocation of the pre packer to ensure that adequate coverage is available and that vehicle prep standards are not reduced
  • Carry out inductions training for new starters and CATS and QSHE audits as per the agreed service level agreement
  • Proven experience and the knowledge working within a Cleaning and Customer Service environment

Education


University of Mount Union
1999 - 2003
School's Degree in Health

Professional Skills


  • Display a proven ability to manage all aspects of people and service levels within the scope of the contract with proven experience in similar environment
  • Able to follow instruction, have excellent team management, organisational and time management skills
  • Excellent interpersonal communication skills are essential
  • Excellent leadership and motivational people management skills
  • Prior experience of managing a cleaning team
  • Data input skills – computer literate to include Microsoft packages
  • Good communication and customer care skills (Essential criteria)

How to write Cleaning Supervisor Resume

Cleaning Supervisor role is responsible for microsoft, customer, software, reporting, payroll, security, training, finance, health, excel.
To write great resume for cleaning supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cleaning Supervisor Resume

The section contact information is important in your cleaning supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cleaning Supervisor Resume

The section work experience is an essential part of your cleaning supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cleaning supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cleaning supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Cleaning Supervisor resume experience can include:

  • Maintain a safe working environment at all times, being a role model for safe working practices, ensuring accidents are reported via the company’s and client procedures, completing quarterly health and safety audits
  • Good previous cleaning experience essential
  • To ensure that all new members of staff are appropriately inducted and able to carry out the job role effectively
  • Ensure the team are tasked efficiently and effectively maximising resource at peak times matching rotas to operational demands
  • Nternal Key Skills and Qualifications
  • Prioritise workload/good organiser

Education on a Cleaning Supervisor Resume

Make sure to make education a priority on your cleaning supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cleaning supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cleaning Supervisor Resume

When listing skills on your cleaning supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical cleaning supervisor skills:

  • Good interpersonal skills and a positive approach to customer care and service delivery
  • Good time keeping and organisational skills
  • Has good verbal and written skills
  • Possess the ability to communicate and work effectively with customers, employees and teams at all levels
  • Remain calm under pressure, command respect, have the confidence of colleagues and communicate effectively at all levels with all relevant stakeholders
  • To manage the Cleaning Team made up of 15 Operatives effectively

List of Typical Experience For a Cleaning Supervisor Resume

1

Experience For Mobile Cleaning Supervisor Resume

  • Ensure cleaning materials and power cleaning equipment are operated in a safe and economic manner, and in accordance with their instructions for use
  • Have a good understanding of health and safety and COSHH
  • A number of years cleaning experience at a Supervisor or Team Leader level
  • Responsible for effective control of stock items and placing orders as required within budget
  • Demonstrate an observable commitment to Behavioural Safety and embracing an Incident and Injury Free (IIF) culture
2

Experience For Mobile Cleaning Supervisor Wakefield Resume

  • Maintain excellent relationships within the Company and Suppliers
  • Developing, leading and/or supporting the site cleaning team
  • Ensuring all cleaning staff are competent and trained within their roles, with training records maintained. Provide new starters with a Company and Site
  • Showing leadership and being enthusiastic about providing a high level of service
  • Managing a team of cleaning staff
  • Managing team of 6 cleaners and ensuring they perform up to a high standard
  • Being a key client contact for any cleaning related matters
  • Ensuring that all cleaning consumables are delivered on time and as needed
3

Experience For Chemical Cleaning Supervisor Resume

  • Delivering monthly team toolbox talks in regard to H&S and encouraging team to follow ENGIE H&S procedures
  • Dealing positively with customers
  • Developing, leading and/or supporting cleaning improvement projects/initiatives
  • Ensuring quality standards are met
  • Following safety laws and policies
  • Managing local cleaning team and subcontracted elements
  • Act as Keyholder. Ensure the security of the allocated areas on completion of the cleaning tasks, including switching off lights and heating to conserve energy
  • Supervise the cleaning team and also carry out certain cleaning activities as part of the cleaning team
4

Experience For Evening Cleaning Supervisor Resume

  • To assist in ensuring Return to Work Interviews are carried out with all staff and liaising with HR in managing attendance levels for the section
  • To monitor time-keeping performance and attendance of cleaning team
  • Responsibility for ordering supplies of cleaning materials and stock control
  • Ensure that all chemical and cleaning solutions are used correctly in line with manufactures and company operating procedures COSHH
  • Ensure colour coding BICS is adhered to at all times alongside safe cleaning practices
  • An understanding of IT including Word, Excel
  • To be an integral member of a professional Cleaning Service providing leadership and direction to the Facilities Assistants on a day to day basis
5

Experience For Group Cleaning Supervisor Ellesmere Port Resume

  • To plan and monitor the tasks and activities of the cleaning staff and report service issues relating to unplanned absences due to vacancies and ill health
  • Responsible for delivering the cleaning service in line with Veolia’s budget
  • To assist line management of the team of cleaning operatives providing guidance, support and specialist expertise as required
  • Stock and equipment control, inclusive of cleaning consumables, bedlinen and cleaning equipment
  • Carry out regular refresher training to all your team in all aspects of Manual handling, COSHH, SSOW and Workplace Safety Measures
  • Capable of translating strategic intent into successful delivery
  • Positive and committed to completing tasks
6

Experience For Cleaning Supervisor Liverpool Central Library Resume

  • COSHH/BICS Cleaning qualification [Desirable]
  • To manage the domestic cleaning staff in accordance with G4S procedure to ensure contractual requirements are met
  • Organise and assist in all staff training
  • Completion of request job sheets, retention of signing timesheets
  • A basic understanding how to manage operational costings and budgets
  • BICs cleaning qualification or equivalent is also desirable, but not essential
  • Ensure that there is sufficient mops/cloths available daily for the delivery of the cleaning service
  • Identify team and individual training needs and ensure continuous development of staff through staff appraisals and performance reviews
7

Experience For Cleaning Supervisor Harrow Resume

  • Ensure all cleaning equipment is properly stored, maintained and used by staff
  • Staff rotas, payroll, holidays and sickness booking / cover
  • Safety regulations and in accordance to the approved cleaning methods
  • Act as ‘hands on’ lead and front-line supervisor for the cleaning team to deliver a quality service
  • Ensure cleaning tasks are carried out to a high standard
  • Manage contractors undertaking annual deep cleans of relevant items
  • Manage time keeping of team
  • Act as ‘hands on’ lead and front line supervisor for the cleaning team, to deliver a quality service
  • Task focussed as well as people centred
8

Experience For Os-overnight Cleaning Supervisor Resume

  • Takes responsibility for own day to day delivery
  • Preferably GCSE/A Level Standard English and Maths
  • Be able to provide Health & Safety talks with teams
  • To ensure a high level of cleanliness throughout the facilities which meet the National Standards of Cleanliness for the NHS
  • To ensure the quality of the service is maintained as per the contract, and to record relevant service quality statistics in line with the performance monitoring system
  • Monitor staff training requirements
  • To actively promote and ensure adherence to health and safety requirements
9

Experience For Mobile Cleaning Supervisor Bridgwater Police Centre Resume

  • Ensure all works are completed on time and to a high standard
  • Produce follow up jobs reports on a daily basis
  • Completion of Quality Audits, working directly with Area Housekeeping Supervisor fulfilling all actions required, dealing with cleaning issues and complaints in an effective and professional manner, ensuring all cleaning defects receive rectification as soon as possible and are re-inspected
  • Provide a high level of customer care
  • Ensuring all cleaning staff are competent and trained within their roles. Provide new starters with a Company and Site Induction and ensure new cleaners work under consistent supervision until completely trained and competent
10

Experience For Ambulance Cleaning Supervisor Resume

  • To carry out any other reasonable request made by ENGIE and or the Site Lead
  • Courteous and polite manner with an emphasis on Customer Service
  • Physically fit and capable to carry out any jobs required
  • Work in a team and adhere to the ENGIE ‘One Team’ Approach
  • Able to cover sickness/holiday at short notice as and when required
  • To lead, develop and retrain cleaning staff to deliver quality services in the most efficient and effective manner and achieve a "One Team" approach within the business
  • Audit the work carried out by cleaners in order to ensure a high standard of work is undertaken and maintained
  • To ensure risk and method statements are reviewed and updated regularly
  • Management of waste control and knowledge on ISO14001 desirable, but not essential

List of Typical Skills For a Cleaning Supervisor Resume

1

Skills For Mobile Cleaning Supervisor Resume

  • Ensure that delivering an excellent, customer-focused, service is at the heart of everything the cleaning team do
  • Previous experience of supervising a cleaning team (Desirable Criteria)
  • Previous experience of supervising a cleaning team would be advantageous
  • Cleaning experience is highly desired
  • Inspirational people leader with experience of supervising teams
2

Skills For Mobile Cleaning Supervisor Wakefield Resume

  • Experience of industry/public cleaning services (Essential criteria)
  • Have previous personal experience with delivery of cleaning requirements for a professional site environment
  • IT literate - good working knowledge of Outlook, Word and Excel
  • Be able to prioritise work to ensure deadlines are met
  • Substantial operational leadership experience in cleaning service provision
3

Skills For Chemical Cleaning Supervisor Resume

  • Ensuring all customers cleaning specifications are met
  • Ensuring all internal communications such as CIB’s are briefed out and completed in full and on time
  • Understanding of basic Health & Safety principles
  • Provide technical training as and when required for all cleaning staff and liaise with Cleaning Manager for additional training requirements
  • Responsible for the delivery of their own defined set of work including planning and decision-making
  • Delivers Health and Safety policy and standards including Driving and vehicle compliance
  • Able to motivate a cleaning team to attain a consistent specified standard of cleaning (Essential criteria)
  • Able to motivate a cleaning team to attain a consistent, specified standard of cleaning
4

Skills For Evening Cleaning Supervisor Resume

  • Deal with any issues efficiently and in a professional manner, referring to Cleaning Manager where appropriate
  • House Boat Cleaning Services Supervisor reports to the Director of Boat Rentals
  • Carry out regular service audits using our MPro5 technology and ensure that any actions are completed within the agreed timelines
  • Complete monthly cleaning cupboard audits and ensure store QSHE compliance
  • Disposal of waste and recycling in accordance with the Company environmental plan
  • Have an active involvement in cleaning operations
  • Assist in the management of poor absence and poor timekeeping
  • Carry out investigations and chair minor disciplinary hearings maintaining accurate notes (File notes to Verbal Warnings)
  • NVQ L2 in Cleaning & Support Services advantageous
5

Skills For Group Cleaning Supervisor Ellesmere Port Resume

  • NVQ in Managing People advantageous
  • Able to instruct others on the use of cleaning materials and equipment (Essential criteria)
  • Have an understanding of basic health and safety principles (Essential criteria)
  • BICS Cleaning Operatives Proficiency Certificate (Desirable Criteria)
  • Knowledge of cleaning substances and techniques
  • Able to instruct others on use of cleaning materials and equipment
  • BICSc Cleaning Operatives Proficiency Certificate is desirable
  • Responsible for Service Delivery of the Cleaning Operative Team
6

Skills For Cleaning Supervisor Liverpool Central Library Resume

  • To ensure that the cleaning operative team are appropriately dressed at all times whilst on duty
  • Advise Cleaning Manager of any potential disciplinary issues as and when issues arise
  • Supervise staff when signing in and out and ensure all staff are presented punctually
  • 5 GCSEs or equivalent
  • Has the ability to build relationships with the client
  • Work with the helpdesk team to ensure any reactive requests are responded to within SLA
7

Skills For Cleaning Supervisor Harrow Resume

  • Deploy team resources in the most effective way, prioritising in order to overcome day-to-day problems, achieve Cleaning Schedules and satisfy the customer requirements
  • This role allows for significant autonomy in your day-to-day management and coordination of the cleaning team at Parliament House. Describe your experience managing large diverse teams with minimal direct supervision, as well as your experience planning and prioritising workloads
  • Frequent standing and walking on tile surface, for entire length of shift
  • Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting
  • Act as part of a fully serviced facilities team within the Carillion office to ensure that core operating hours are covered
  • Deliver a measurable quality cleaning service to the client
8

Skills For Os-overnight Cleaning Supervisor Resume

  • Undertake multi-site cleaning and travel between various geographical locations
  • Lift and carry up to 80 lbs
  • Comply with all Carillion Health & Safety process and procedures
  • Follow all task cards or work instructions
  • Likely to work in isolation but as part of the wider team
  • Manage all aspects of operator performance and drive improvements in both efficiencies and standards as required
  • Make sure company procedures are adhered to at all times
  • Display a high level of application on the achievement of targeted results and service delivery standards
  • Present a comprehensive appreciation of the necessities of Health & Safety and associated legislation
9

Skills For Mobile Cleaning Supervisor Bridgwater Police Centre Resume

  • Proven experience of delivering a high-quality service with an eye for detail, and the ability to communicate those expectations to the rest of the team to achieve the same high standards
  • Subject matter expert in all aspects of cleaning provision and able to develop best-practice solutions in this discipline
  • Understand of basic health and safety principles
  • Be sufficiently fit to be able to undertake the specified tasks
  • Sufficiently fit to undertake specified tasks
  • Have the ability to communicate clearly with fellow employees and clients
  • Assist with the recruitment and supervision of staff
10

Skills For Ambulance Cleaning Supervisor Resume

  • Produce rotas for the operative team
  • Liaise with the client to ensure customer satisfaction with the service provided
  • Engage with our customers in a warm and professional manner
  • Evaluate work standards and methods to maintain efficiency and smooth run of daily operations
  • Allocate tasks to cleaning staff and ensure their time is used effectively and all criteria of work schedules are achieved daily, give the team regular and constructive feedback
  • Regularly review staff attendance and punctuality
  • In the event of staff absences, arrange a suitable cover or cover yourself to ensure a smooth continuity of service delivery

List of Typical Responsibilities For a Cleaning Supervisor Resume

1

Responsibilities For Mobile Cleaning Supervisor Resume

  • High level of inter-personal and communication skills
  • To work closely with the sites’ maintenance teams including creating a good working relationship with the senior technician
  • Knowledge of COSSH and cleaning would be useful but can be trained, also cleaning experience
  • Previous experience in a similar coordinating role
  • Experience of operating within the education sector
  • Proven innovative decision making abilities
  • Experience in Chemical Cleaning services
2

Responsibilities For Mobile Cleaning Supervisor Wakefield Resume

  • Has previous cleaning and people management experience
  • Ensure the effective use of equipment and materials are maintained by all Cleaning staff, and manage any issues reported by other Cleaners
  • Operate multiple pieces of equipment; Pumps, Circulators, Boilers etc.
  • Demonstrate proficiency at a wide variety of assignments in operational procedures
  • Experience of Cleaning within a large, public building
  • Good in-depth knowledge of cleaning contracts and methods, techniques and equipment
  • Display a proven ability to manage all aspects of people and service levels within the scope of the contract
  • To be able to manage a team of 4 cleaners and prioritise the work load
3

Responsibilities For Chemical Cleaning Supervisor Resume

  • Able to communicate at all levels, with a strong customer focus
  • Experience of soft facilities management, ideally within a NHS environment
  • Has experience of a customer focused environment
  • Compiling and producing audits and active monitoring reports
  • Working in a multi task environment using own initiative and following a defined process inline with contractual and client needs
  • Willing to undertake necessary training
  • Ensuring and overseeing adequate stock and resources in the stores
  • Willing to work unsociable hours in the event of an emergency
  • Ensuring all documentation raised for work achieved is correctly completed and processed: (Incl. SRF, service forms, etc)
4

Responsibilities For Evening Cleaning Supervisor Resume

  • Providing a professional service to our Carillion customers
  • Reporting directly in to the Service Delivery Manager
  • Managing sickness and annual leave in line with business needs to get the most out of cleaners and the hours they complete
  • Attend to scrubbing and buffing floors, using powered equipment on relevant floors
  • Manage sickness and holiday requests ensuring cover is resourced from within the existing team
  • Carry out regular refresher training to all of your team in all aspects of Manual handling, COSHH, SSOW and Workplace Safety Measures
  • Responsible for assisting with the execution of chemical cleaning jobs/projects.
  • Responsible for local site stores budget and ensuring those stores are ordered in time ensuring no loss of products or service to the site
  • Ensure quality checking of aircraft and arranging for rectification where applicable
5

Responsibilities For Group Cleaning Supervisor Ellesmere Port Resume

  • Ensure sufficient consumables and cleaning materials are ordered, maintaining stock levels at an adequate level
  • Assess the quality of cleaning and meet with the Facilities Manager to regularly review cleaning standards
  • Assist with the recruitment of Cleaning staff and have the ability to induct and train new staff and provide ongoing support, as required
  • Provide training to all new employees
  • Be subject to Drug & Alcohol testing
  • Toilet and water servicing
  • All aspects of interior cleaning
  • Is adaptable to fluctuating work loads and
6

Responsibilities For Cleaning Supervisor Liverpool Central Library Resume

  • A flexible role to cover cleaning
  • IT use and reporting
  • Ensure that all working areas are kept to the highest standard of hygiene, health and safety and presentation
  • Ensure all staff observe the site rules and maintain a smart appearance, wearing the company’s uniform and appropriate PPE at all times whilst at work
  • Ensure that instructions for the maintenance, cleaning and storage of equipment are always adhered to
7

Responsibilities For Cleaning Supervisor Harrow Resume

  • Assist Facilities teams by inspecting on a monthly basis the condition of internal fabric maintenance within our nominated buildings
  • Clean driving record
  • Undertake cleaning set when and where needed
  • To ensure that only the correct cleaning materials are used on site, report any unauthorised use of chemicals not provided by the company
  • Ensure jobs are responded to within contract timescales
  • Support the implementation operational policies and procedures in line with Contract obligations
  • Ensure compliance in relation to company procedures for Health & Safety, Environment and quality, Service Delivery, Finance and HR
  • Ensure all staff are trained on Health & Safety issues
  • Ensure compliance with the relevant Health and Safety legislation and all company H&S policies and
8

Responsibilities For Os-overnight Cleaning Supervisor Resume

  • Arrange holiday and sickness cover
  • Lead team through positive motivation
  • To review and assist in management of the budget, continually reviewing all factors affecting the operation including materials, consumables, staff payroll and uniforms
  • To promote and enhance excellent relationships with our client, our suppliers and other partners
  • Ensure adequate quality performance (KPI’s) measures are adhered too and any non-compliance is resolved in a professional manner
  • To ensure all staff are fully trained to adhere to Health and Safety legislation and company policies at all times
9

Responsibilities For Mobile Cleaning Supervisor Bridgwater Police Centre Resume

  • Proactive supervision ensuring the on-going use of PPE as necessary, ensure all risk assessments are in place and adhered to and active use of company toolbox talks are completed at least monthly
  • Produce and record information e.g. SLA monitoring information, equipment and stock levels to contribute to the performance monitoring process, routine area checks and audits
  • Monitor and manage stock levels including monthly stock checks of cleaning consumables and to organise for administration team to order supplies directly as appropriate to meet operational requirements
  • Demonstrate the Company’s core values of respect, integrity, innovation, collaboration and excellence
  • Hoovering of carpeted areas
  • Assist in the ongoing development of the cleaning service solution to meet SLA, G4S FM and Client requirements
10

Responsibilities For Ambulance Cleaning Supervisor Resume

  • Responsible for supervision of the cleaning services provision delivered at CAE Oxford
  • To be present on CAE customer Open Days to support the team
  • Completion of Quality Audits, fulfilling all actions required, dealing with cleaning issues and complaints in an effective and professional manner, ensuring all cleaning defects receive rectification as soon as possible and are re-inspected
  • To deal with customer complaints immediately, reporting serious complaints to the Premises Manager
  • Induction and ensure new cleaners work under consistent supervision until completely trained and competent
  • PFI contract knowledge preferable

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