Cisco Voip Engineer Resume Sample

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Laurence Lakin
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Work Experience

Cisco Voip Engineer
12/2016 - PRESENT
Chicago, IL
  • Assist deployment and/or operations team(s) with VoIP deployments and/or operations (85%)
  • Accurately document deployment and/or operations processes (15%)
  • Solid understanding of backup and disaster recovery technologies and methodologies, in relation to telephony environments
  • Experience with Cisco telephony systems and components (Call Manager, Unity, Voice Gateways, etc.)
  • Detail oriented individual capable of working both independently and within a team
  • Handle multiple tasks and prioritize work in order to maintain required productivity level
  • Reporting Relationships: Supervisory and Leadership Responsibilities
  • Perform installation, testing, maintenance of documentation and support of Voice Communications network infrastructure components
  • Develop, support and maintain operations of Cisco voice communication technologies within the CMS environment and associated sub-systems including, SIP integration, moves, adds and changes, fault isolation and resolution, and end-user support
Mid Cisco Voip Engineer
11/2013 - 10/2016
Detroit, MI
  • Planning and execution of major component upgrades and installations for the Centers for Medicare & Medicaid Services network consisting of VoIP technologies
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Work with Senior Engineer to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, UCCE, CUIC, CUPS, CUBE, CER, CVP, IM&P, Finesse, Jabber, etc
  • Provide project design, development and installation support for Moves, Adds and Changes
  • Troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues
  • Support preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly
  • Perform the necessary documentation additions, updates and deletions to the in-house documentation
  • Perform operational and administration tasks and configuration changes. Recommend operational enhancements


University of North Carolina at Asheville
2007 - 2012
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent customer interaction soft skills
  • Prioritize and handle multiple incidents effectively
  • Prioritizing, evaluating, resolving and escalating cases as required
  • Troubleshooting and resolving difficult technical issues effectively and efficiently
  • Provisioning of Unified Communications assets including; phones, users, dial peers, skill groups, call types, profiles, voicemail, auto attendant, etc
  • Experience testing and turning up trunks, PRIs and network links in Cisco Routers/Voice Gateways
  • Provisioning experience with the following

How to write Cisco Voip Engineer Resume

Cisco Voip Engineer role is responsible for events, software, integration, telecommunications, architecture, telephony, reporting, design, research, telecom.
To write great resume for cisco voip engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cisco Voip Engineer Resume

The section contact information is important in your cisco voip engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cisco Voip Engineer Resume

The section work experience is an essential part of your cisco voip engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cisco voip engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cisco voip engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Cisco Voip Engineer resume experience can include:

  • Cisco IOS experience required
  • Experience with Cisco Unified Communications technologies
  • Experience with large Clusters
  • Heavy integration with Core Manager Experience Jabber, etc
  • Voicemail to email experience with CISCO
  • Experienced in Disaster Recovery Configuration and Video Collaboration tools

Education on a Cisco Voip Engineer Resume

Make sure to make education a priority on your cisco voip engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cisco voip engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cisco Voip Engineer Resume

When listing skills on your cisco voip engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical cisco voip engineer skills:

  • Demonstrate reliability by arriving to work on time and by abiding by the attendance policy and occasionally work past the end of the work shift as needed
  • CCNA with 3+ years experience in Cisco VoIP environment using aforementioned Cisco products
  • Previous experience supporting a Federal Government Agency
  • Experience designing call flows and familiarity with VoIP features and functionality
  • Cisco Unified Communications troubleshooting, design and configuration experience
  • Voice over Internet Protocol (VoIP) – Cisco hardware and management tool experience

List of Typical Experience For a Cisco Voip Engineer Resume


Experience For AVP, Cisco Voip Engineer Resume

  • Provide various levels of technical support post cut-over (Day Zero)
  • In Cisco VoIP in an enterprise environment
  • Cisco Unified Communications Manager- CUCM
  • Escalated VoIP tickets
  • WebEx (CWMS on-prem)
  • Cisco Core Manager

List of Typical Skills For a Cisco Voip Engineer Resume


Skills For AVP, Cisco Voip Engineer Resume

  • Demonstrate accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
  • Experience with Avaya and/or Microsoft based voice communication systems
  • Cisco implementation experience in a small to midsized organizations or service provider infrastructures
  • Some experience w/VOIP and voice TDM best practices, process, and procedures for support and deployment
  • Demonstrated high aptitude and/or potential for a career within the technology industry
  • Can rely on experience and judgment to plan and accomplish goals and meet deadlines
  • Understanding of networking concepts and tools used for monitoring and troubleshooting
  • Recording every interaction with every customer into tracking system

Skills For Mid Cisco Voip Engineer Resume

  • Configuring and distributing hardware and software to customers in a timely manner
  • Configuring and troubleshooting network hardware and communication equipment
  • Entering commands and observing system functions to verify correct system operation
  • Recommending or performing minor remedial actions to correct problems identified
  • Extracting data and updating to meet current standards and architecture by LOB
  • Building and configuring new profiles to align to new data center standards and Line of Business architecture
  • Utilizing automation tools to assist in the provisioning of devices
  • Loading data into a BAT tool (Bulk Administration Tool) and deploying the changes into the new environments

Skills For Cisco Voip Engineer Resume

  • Setting up personal and group voicemail using CUC
  • Working off-shift (nights and weekends) to implement the changes during pre-defined change windows
  • Willing to participate in on call rotation
  • Responding to requests for help from our customers in a timely manner
  • Providing appropriately detailed and timely follow-up support with customers
  • Instructing customers in the use of hardware, software and manuals

Skills For AVP, Cisco Voip Engineer Resume

  • Providing updates, status and completion information to the Unified Communications Manager through voice mail, e-mail, or in-person communication
  • Monitoring new technologies and/or updates required to support the various systems currently in operation
  • Removing configurations from legacy environments
  • Using BGP (Border Gateway Protocol)
  • Self-assigning and monitoring progress of work, reporting progress to the Unified Communications Manager on a regular basis
  • Knowledge and understanding of basic networking principles and administration
  • Monitor and maintain our ticketing queue responding within service level requirements
  • LAN/WAN networking equipment and protocols
  • Implements and troubleshoots Call Processing, Voicemail, IM and Presence, Voice Gateways and LAN/WAN infrastructure

Skills For Mid Cisco Voip Engineer Resume

  • Expert levels of problem solving and analytical ability to analyze complex, detailed voice configurations, and manage same on a day to day basis
  • Maintain focus and concentrate in close quarters with normal distractions and without distracting others
  • Data Communications Networks, Teleconferencing, Mobile Devices
  • Proficiency in evaluating business requirements, processes, technologies, applications, and information systems
  • Unity Connection and Unity Unified Messaging (w/Exchange)
  • CUCM – Jabber, IM&P, SIP Trunking, BAT
  • Contact Center Express – new call queues, scripting and custom report
  • Telecommunications configuration, design and troubleshooting
  • Familiarity with server operating systems (Linux, Windows) and application software

Skills For Cisco Voip Engineer Resume

  • Act as a single point of contact (SPOC) for a small sub-team of provisioning and support Network Analysts
  • Cisco Expressway- (they are in the process of doing a jabber trial)
  • Perform design, integration, and analysis for a Cisco voice telecom system
  • Provide desk side user education for use of phone and voice mail
  • Primarily responsible for Level 1 support for all Cisco unified communication related issues

Skills For AVP, Cisco Voip Engineer Resume

  • Document successful implementation techniques based on industry established best practices
  • CCNP CollaborationCertification - or
  • Advanced knowledge of call center environments
  • Follow instructions and respond to managements’ directions accurately
  • Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
  • Prioritize work activities and use time efficiently

Skills For Mid Cisco Voip Engineer Resume

  • Maintain appropriate level of confidentiality
  • Adapt to change in work environment with the ability to manage change, delays, or unexpected events
  • Provide support “off hours” for operational issues as required
  • Abide by the company dress code
  • Automated Call Distribution (ACD)
  • Voice and VoIP IMACs Support
  • Maintains the cable infrastructure. Leads cable pulls, patch panel discipline & desktop terminations

Skills For Cisco Voip Engineer Resume

  • Cisco Certified Network Professional (CCNA) or higher certification
  • Unified Communications Manager, 8.x through 10.x
  • IP Contact Center Enterprise or Express
  • Cisco Jabber and Unified IM / Presence
  • Quality of Service (Campus and WAN)
  • Voice Mailbox Management
  • VM Ware / Cisco UCS

Skills For AVP, Cisco Voip Engineer Resume

  • Windows 7, 10, Windows Server
  • Research analyze voice and network documentation and provides detailed reports to the VoIP team lead
  • Take direction and mentorship from senior staff members
  • Desire to work with VoIP technologies
  • Can work independently or within a project team
  • Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)
  • Mentor and guide junior Network Analysts

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