Cisco Resume Sample

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Celestino Balistreri
2432 Malinda Gateway,  New York, NY
+1 (555) 747 2586

Work Experience

Senior Category Manager, Cisco
02/2018 - PRESENT
San Francisco, CA
  • Cisco management in an enterprise environment with UCS deployment
  • Experience diagnosing and troubleshooting hardware and network issues related to connectivity, performance, equipment failures or other related problems
  • In-depth knowledge of LAN/WAN concepts and troubleshooting practices
  • Highly organized, motivated and a self-starter able to work independently or as a member of a team
  • Develop and maintain levels of expertise in Cisco products, programs and policies in order to support and enable the Sales organization, and customers
  • Proactively drive top-line revenue for Cisco to achieve sales goals, through outbound calling and collaborating with Zones Sales teams
  • Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close
  • Participate in the development of Cisco marketing programs and strategies
Contact Center Demonstration Engineer for Cisco Experience Centers Americas
01/2016 - 01/2018
New York, NY
  • Gross Margin/Growth – Brand
  • Number of Account Executives selling the Brand
  • Number of End-user customers buying the Brand
  • Number of deals registered/closed
  • CRM opportunities assigned
  • Be the expert on customer personas and the dynamics of the buying center. Collaborate with the corporate research team, sales and product management organizations, channel partners and customers to continuously develop Cisco’s understanding of data center customer needs and buying center dynamics
  • Work with a virtual team of marketing and sales enablement professionals to drive creation and management of integrated content. Examples include solutions briefs, case studies, white papers, customer presentations, videos, blogs, wikis and webcasts
Junior Level Cisco Voice
02/2013 - 12/2015
Los Angeles, CA
  • Troubleshooting experience using wireshark or other protocol analyzer
  • Your prior direct customer support experience is required
  • Prior experience and knowledge of SAN environment including FCoE is also desirable
  • Provide consultation on how to best leverage existing investments to grow D+H’s business portfolio specifically in the areas of Contact Centre, Fax Service, Enterprise Voice, and Collaboration products
  • Experience with Call Center Telephony and IVR development platforms
  • Strong analytical skills for debugging and troubleshooting IVR issues
  • Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology
  • Understanding of IVR (Voice User Interface design)
  • Sales Revenue/Growth – Brand


California State University, Fresno - Lancaster University Center
2008 - 2012
Bachelor's Degree in Electrical Engineering

Professional Skills

  • Good interpersonal skills; excellent oral and written communication skills and strong selling skills
  • Soft skills, including communications and interpersonal skills
  • Strong verbal communication skills with strong public speaking
  • Strong troubleshooting, problem solving, and analytical skills
  • Excellent communication skills, including documentation
  • Strong selling and client presentation skills
  • Experience developing technical documentation skills

How to write Cisco Resume

Cisco role is responsible for documentation, analytical, business, engineering, design, telephony, java, presentation, cisco, english.
To write great resume for cisco job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cisco Resume

The section contact information is important in your cisco resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cisco Resume

The section work experience is an essential part of your cisco resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cisco responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cisco position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Cisco resume experience can include:

  • Strong interpersonal skills with ability to build and maintain strong relationships with customers and manufactures
  • Able to build solid, effective working relationships with others. Able to coach others in the development of their skills
  • Strong communication skills – Influencing others – Fluent in English & Spanish (Mandatory)
  • Strong computer skills (MS Office, Outlook, etc.)
  • Excellent voice gateway skills. Familiar with analog gateways
  • Good English written/oral communication skills

Education on a Cisco Resume

Make sure to make education a priority on your cisco resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cisco experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cisco Resume

When listing skills on your cisco resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical cisco skills:

  • Solid experience configuring, deploying, installing, and troubleshooting Cisco routers, switches, and components in a medium to large business
  • Demonstrated current working experience with the deployment and on-going management of Cisco networking solutions
  • Excellent understanding and hands on experience in board bring up , data path , driver
  • Prior experience in performing new implementations and upgrades of existing infrastructure
  • Experience supporting customer solutions in a technical services environment, with experience in emerging technologies
  • Great Soft Skills including communicating across multiple levels of the organization

List of Typical Experience For a Cisco Resume


Experience For Contact Center Demonstration Engineer for Cisco Experience Centers Americas Resume

  • Strong documentations skills required as well as ability to gather site requirements
  • Experience with voice gateways or SIP protocol experience
  • Strong technical experience in Cisco voice/collaboration (5-7 years)
  • Strong experience in operational support & crises management (3-5 years)
  • Experience learning about and selling into new markets/products
  • Hands-on experience in UCCE/ICM troubleshooting including RTTEST , OPCTEST, PROCMON, DUMPLOG
  • Uccessful sales experience

Experience For Cisco Ucce Resume

  • Experience with Cisco/Tandberg MCUs, Cisco/Tandberg endpoint products, and Cisco TelePresence
  • Works with Service Delivery to ensure effective transition from sales to delivery
  • Experience with Cisco Unified Communications BE7000 latest version software 11 (Telepresence, Collaboration, Applications),
  • Experience on Cisco Telepresence endpoints (SX10, SX20, SX80, SX C40, etc.)
  • Experience on Cisco MCU (CMS, 5310, Telepresence Servers, etc.)
  • Strong Knowledge on Cisco Routers/Switches
  • Recent Graduates (or soon to be) with short work experience from careers such as: Computer Science, Engineering, electronic, Telematics
  • Strong knowledge of marketing and sales enablement
  • Appetite for creativity in test methodologies, improve customer experience and productivity improvement

Experience For Cisco Solutions Architect Resume

  • Related experience and accountability for complex tasks and/ or projects required
  • Experience in AT&T's long distance and toll-free network and features
  • Experience in Technology
  • Vast UC/Telepresence experience
  • Quickly form strong business relationships with multiple customers

Experience For Cisco Telecommunications Analyst Resume

  • Hand on experience on SIP Trunks configurations
  • Configuring, installing, troubleshooting and repairing network and systems solutions for our customers
  • Presenting financing sales strategies/products/programmes with Channel Partner CXO’s in order to drive up financing attach rates
  • Understanding of relational database architecture and design; including database/reporting applications
  • Attending key approved partner events and training sessions
  • Improving operation and monitoring of standard and advanced features
  • Working knowledge on patching the servers and endpoints SX, MX, DX, phones and Spark kit

Experience For Cisco Ucce Engineer Resume

  • Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc.
  • Configuring and Troubleshooting MPLS and BGP
  • Scripting or Programming Languages
  • Participating in development of processes and interface requirements
  • Participating in data development and definition of acceptance criteria
  • Troubleshooting issues with End user, for the request unblock the blocked rules on Zscaler Web proxy
  • Participating in development of protocols to support established standards
  • Working knowledge of QOS/COS, ability to configure in coordination with network engineer
  • Managing Network related tickets through ServiceNow

Experience For Senior Category Manager, Cisco Resume

  • Work closely with Product Management, Product Marketing and Field Readiness to develop world-class sales tools, training, and product selling collaterals
  • Configuration and troubleshooting Cisco routers and switches including but not limited to the following models: 4500, 6500, 3700, 3800, 2900, ASR
  • Be proactive in working with reps to uncover new opportunities, closing business and increasing sales
  • Perform implementation, maintenance, remediation, and troubleshooting services for all voice services platforms supporting trading and client services
  • In depth knowledge of EIGRP, OSPF, BGP routing protocols, including troubleshooting
  • Work well with others in a team, supporting the team in achieving highest quality standards and takes active role in building team morale
  • Cisco Certified in any following Voice, Routing and Switching, Data Center, Security, or Service Provider
  • Hands on Engineer/leader who can work on Architecture, design and development of cutting edge features routing and switching area

Experience For Cisco Client Expert Resume

  • Contribute to quarterly and annual marketing plans for areas of assigned product coverage and drive initiatives across the full outbound marketing spectrum
  • Familiarity with Virtualization, Video Processing and Application Acceleration technologies leveraging GPUs
  • Provide constantly documented technical guidance, coaching and training with all expertise and solution center department
  • Translation pattern, Route pattern, Configuring Hunt group, Transcoding, Conference Bridge Media Termination point
  • Aid in the planning and execution of quarterly marketing plans with the Program Manager

Experience For Cisco Voice Resume

  • Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
  • Worked on BGP configuration for providing redundant internet connectivity using BGP attributes, Route Maps, Prefix-lists etc
  • Worked with ISP to Bring the Internet links, and tunnel Traffic between our Remote Site and Head office using DMVPN tunnel
  • Configure RA VPN on CISCO ASA for MAC machine creating tunnel group and Group policy using PSK, IPSEC, IKEV1, DUO authentication
  • Deploy Cisco end points suing bulk programming techniques
  • Expert in SIP Trunks (including interpreting log files)/E1/BRI/Analog connectivity
  • General Cisco Support Tools, including web navigation, IP phone use, and messaging tools

Experience For Cisco Voip Analyst Resume

  • Collaborate with global go-to-market and regional field marketing teams to develop demand generation programs
  • Partner with specialized Cisco marketing functions to innovate in the areas of community building and social media. Maximize efficient and direct lines of communications to influencers and stakeholders
  • Experience working in a sales / pre-sales role
  • Experience integrating Cisco CVP applications with WebServices, LDAP, and Payment Systems
  • Development experience in Java , JSP, J2EE, SQL, VXML, Web-services environment using Cisco CVP Call Studio
  • Expert in design / support of large scale, 24x7 e-commerce, critical infrastructure hosting environments
  • Regularly troubleshooting customer’s IPSEC client and site-to-site VPN connections
  • Basic understanding of GPUs, Architecture and Applications

Experience For Cisco Capital Resume

  • Supports Sales and Pipeline activities through consultative selling
  • Support agents by providing direct help and guidance on the ‘floor’ and via support chats to help with customer queries
  • Training – technology and personal development
  • Design, implement and manage new companywide unified communications platform including UCM, UC, UCCX, and Presence
  • Exercise Innovation during all stages of the project lifecycle from design through implementation
  • 89 video conferencing devices
  • Manage contract resourcing

List of Typical Skills For a Cisco Resume


Skills For Contact Center Demonstration Engineer for Cisco Experience Centers Americas Resume

  • Extremely effective communication and interpersonal skills to communicate with all levels of associates and management teams
  • IT knowledge and good computer skills
  • Solid test and design experience with shipping network equipment into the enterprise networking market
  • Experience working on Voice and Collaboration applications, experience with Contact Center Applications
  • Strong site-to-site consulting experience with a variety of clientele and industry verticals
  • Basic Network Troubleshooting Skills
  • Strong experience in Cisco Gateways CUBE and VXML, configurations and administration, including SRST
  • Experience with Verint Call Recording and Work Force Management Experience
  • Change control and process engineering skills.

Skills For Cisco Ucce Resume

  • Able to work effectively with remote locations including onsite/offshore stakeholder streams
  • Strong MS SQL Server and Informix integration experience
  • Acquire technical skills
  • Work well in a fast-paced, multi-cultural organization. Prior experience in such a role is desirable
  • Exceptional customer service skills together with a friendly and positive attitude
  • Telecommunications : Maintenance & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
  • Prior experience configuring TMS/TMS-XE
  • Experience delivering complex technical solutions including planning, development, implementation and support (Post Sales Engineering)
  • Experience leading a team, creating project plans, scheduling, working with vendors

Skills For Cisco Solutions Architect Resume

  • Experience of using and/or designing RESTful APIs, Spring, Hibernate, …
  • Some experience leading, mentoring and directing others
  • Experience developing training materials and training end users
  • Experience in internetworking implementing and/or troubleshooting (BGP,OSPF,ISIS,MPLS) in large-scale Service Provider environment
  • Experience coordinating delivery of project/changes milestones, ensures projects stay on target, escalating and identifying roadblocks

Skills For Cisco Telecommunications Analyst Resume

  • Strong data extraction and processing, using MapReduce, Pig, and/or Hive
  • Strong working knowledge of data privacy and security, including transport, storage, and encryption
  • Experience in analyzing customer/solution requirements, test planning, test cases design, and execution
  • Experience with scripting/programming languages like Tcl/Tk,Python and C is desirable
  • One year + experience supporting or building Cisco IP Telephony in a distributed environment with at least 3,000 phones
  • Good understanding of L2/L3 switched campus environments and end-to-end QoS configuration/troubleshooting
  • Extensive experience deploying 802.1x protocol in a Cisco networking environment
  • Experience leading/mentoring a team of associates through systems change, delivery and support
  • Strong working knowledge of cabling systems, network facilities, UPS

Skills For Cisco Ucce Engineer Resume

  • Experience with analyzing and reporting information in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
  • Five years’ experience in designing and deploying solutions related to IP telephony and convergence technologies
  • Day-to-day working experience with Cisco networking equipment, Palo Alto Networks, and F5 Networks
  • Experience with the following products is HIGHLY desirable: Cisco Nexus 2000, 3000, 5000, 7000, 9000
  • Product management experience at a successful company in the security, infrastructure, networking or a related software field
  • Experience and training in network design architecture and Cisco (UCS) Unified Communications Systems
  • Extensive experience in the design and planning of complex enterprise level solutions based on Cisco technologies

Skills For Senior Category Manager, Cisco Resume

  • Very good experice in LAN/WAN topologies, QoS, and diffirent routing protocols
  • Experience selling into Public Sector, preferably into the State of California
  • Experience supporting an enterprise class production network
  • Experience supporting Cisco ISE
  • Experience supporting Cisco Wireless environments
  • Troubleshooting experience in Cisco Voice IPT, UCCX or UCCE Support
  • Proven understanding of TCP/IP data networks (MPLS, OSPF, BGP)

Skills For Cisco Client Expert Resume

  • Expert Cisco experience (routing hardware, software, protocols)
  • Experience working within ITIL compliant environments
  • Meet and exceeds quota consistently in a proven direct selling role
  • Experience in using Cisco Call Manager and with knowledge of Oracle SBC
  • Disaster recovery and fault tolerance engineering experience
  • Voice Gateways: at least 3 years of experience in setting up Cisco ISRs as Voice Gateways/CUBE
  • SIP Signaling: strong knowledge of SIP protocol and header roles, header manipulations, media negotiation and regular expressions

Skills For Cisco Voice Resume

  • Experience and track record of consulting delivery Upstream Oil and Gas
  • Overall sales experience working at an executive level
  • Knowledge and experience architecting complex enterprise cybersecurity solutions
  • Experience migrating a legacy PBX phone system (Avaya, Nortel) to a VOIP phone system
  • Proven track record in managing customer relationships
  • Experience of working within/with a Sales or Partner team
  • Call Center or Contact Center knowledge or consulting experience
  • Experience with Microsoft software: MS Office, Share Point, wiki etc
  • Experience in Telecom/Datacom development

Skills For Cisco Voip Analyst Resume

  • Articulate the Nuance business and solutions value proposition as it relates to a partner’s strategic imperatives and growth priorities
  • Work experience with Audio Visual & VC installations including basic fault diagnosis
  • Experience in a relevant field
  • Experience in providing contact center solutions (call routing, CTI, systems integration, etc.)
  • Work Experience in Network Management or Planning Software’s
  • Experience with data extraction/data manipulation tools is desired
  • Experience with DNS/DHCP/VLANs/E911/QOS/COS and TCP/IP
  • Proven background in vendor management (managed service environment)
  • Proven Knowledge of best practices with Telephony Switch networks, Mobile, fixed line Voice technologies

Skills For Cisco Capital Resume

  • Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and
  • Experience managing funnel and reporting results internally and externally
  • Experience managing a sales team in an overlay capacity or relevant environment
  • Experience in a service/support or technical delivery role for IP PBX solutions, CISCO UCCE / CVP Solution Architecture and Integration Design
  • Experience in LAN, WAN or data communications environment

List of Typical Responsibilities For a Cisco Resume


Responsibilities For Contact Center Demonstration Engineer for Cisco Experience Centers Americas Resume

  • Critical skills to demonstrate calling at multiple levels within the customer, managing partner relationships, and account planning with an extended team including Cisco Capital, CA, AT, Channels, Cisco Business Units and others
  • Help build out Cisco’s point of view on Factory of the Future, Connected Vehicle, Asset Optimization, and technology transitions, acting as a manufacturing vertical subject matter expert and adding to the Cisco thought leadership
  • Selling and delivering large scale industry transformation based on IT strategy and architecture programs to C-level clients of large ($50B+) Retailers that are trying to understand what concepts like digital/social, analytics, big data, cloud, and mobility mean to their organizations
  • Multitask, plan and prioritise workload effectively
  • Solid experience with the product development process especially with an iterative methodology such as Agile Scrum
  • Experience with designing and implementing complex, multisite voice deployments

Responsibilities For Cisco Ucce Resume

  • Demonstrated ability to perform problem isolation within telecommunications infrastructures, TDM Circuits & Signaling Protocols
  • Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment
  • Hands on Experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP, Call Studio and ICM Scripting
  • Cisco UC application bulk administration experience
  • Helping to build out Cisco’s point of view, acting as the retail subject matter expert and adding to the thought leadership
  • Participating in evaluating compatibility of programs with existing communications hardware and software features

Responsibilities For Cisco Solutions Architect Resume

  • Participating in improvement and monitoring of deployment operations on pre-release, upgrades and current versions of software
  • Expertise with communications protocols such as H323 / SIP / MGCP / SCCP, including trouble shooting the gateway, and properly configuring SRST
  • Assist in determining developmental needs of other technical resources and provide training and/or mentoring as required
  • Develop and communicate overall solution including high-level design (ie. white boarding), statement of work and proposal
  • Further building out Cisco’s CCS capabilities and value proposition in the retail practice
  • Build and drive consulting teams
  • Help build out Cisco’s point of view Upstream business processes and operations, Asset Optimization, and technology transitions, acting as a Oil and Gas vertical subject matter expert and adding to the Cisco thought leadership
  • Translating complex business requirements into technology solutions

Responsibilities For Cisco Telecommunications Analyst Resume

  • Turn up circuits on Voice Gateways with heavy emphasis on SIP Trunking but also familiarity with POTS Lines and PRI's
  • Provide internal and external technical presentations and training
  • Act as a visionary for recommending strategic vendors to enhance Tech Data's line card
  • Work with sales to identify new or existing customers for specific technologies
  • Provide input for planning, assessment, implementation, rollout and preparation of complex change requests
  • Perform incident response and break-fix for issues related to infrastructure platform requiring more in-depth knowledge
  • Performs daily assigned tasks including move, add, change, and delete (MACD)
  • Execute planned changes on voice network devices/systems, with an end-to-end approach based on Engineering defined standards and practices

Responsibilities For Cisco Ucce Engineer Resume

  • Collaborates on an on-going basis with the Business Systems Analyst
  • Perform diagnostics and follow comprehensive troubleshooting steps to determine the cause equipment, application, or software issues
  • Perform system upgrades including firmware, software, and hardware as required
  • Complete system and programming changes as required
  • Expert knowledge of LAN/WAN support, design for voice, data and video networks at Access, Aggregation, and Core network locations
  • Map market/product requirements to NVIDIA offerings
  • Basic understanding of Microsoft systems and applications (Outlook scheduling, Exchange AD, Lync, Skype), and how Telepresence integrates with these applications
  • AMX, Crestron or Extron control system knowledge
  • Certification(s) in Cisco switches - media gateways - routers, Cisco/Tandberg Video equipment, Cisco Telepresence etc

Responsibilities For Senior Category Manager, Cisco Resume

  • CCNA, Tandberg, Polycom, Radvision, MCSE, ITIL certifications
  • Knowledge in XML, XSL, XML Beans
  • Familiarity with Apache, Tomcat, JBoss, Struts and Web Services
  • CISCO CVP Application Design and Development
  • Partners closely with Strategic Account Executives in the field to engage targeted customers directly through email, in/outbound calling, online meetings, face to face presentations, to achieve objectives of sales growth, greater adoption, accelerating reseller competency, and mentoring the reseller in building their technology practice
  • Resolves escalations in an efficient and professional manner to customer’s satisfaction while ensuring agents are involved in-order to build on their skill set and knowledge
  • Experience with designing, implementing, upgrading and supporting Cisco Unified Contact Center Enterprise (UCCE), CUCM, ICM, Cisco Unity and Unity Connection, Network Routing/Switching and Security
  • Participating in client calls and field engagements with Account Executives to discover needs and present solutions
  • Coordinate with ASG/TSE for bills of materials (BOMs)

Responsibilities For Cisco Client Expert Resume

  • Be conversant with PCM Services Portfolio
  • Meet with key vendor partners to communicate PCM solution value and technical design leadership in support of PCM client engagement
  • Sales activities via conference calls, email, and customer visits
  • Possible travel up to 50% of the time
  • Advises sales and sales management on customer requirements, sales strategies, equipment configurations, and structure of service offerings and technology issues that aid in the sale and leasing of Cisco’s products to BBNS customers. Assists on sales calls and/or sales related activities as needed

Responsibilities For Cisco Voice Resume

  • Presents logical and well-organized arguments, data, and concrete business examples; clearly explains relevant facts; deftly distinguishes own offerings from competitors’; presents a well-prepared, convincing case
  • Creates and executes a business plan with Cisco that aligns and incorporates Cisco’s technologies within Black Box’s solution offerings and drives both revenue and GPM growth across product and services
  • Maintains current knowledge of Cisco’s organization, processes, procedures; builds and maintains technical and market knowledge of Cisco’s products’ financing and leasing and communicates this information to all relevant departments within Black Box
  • Work as a team player in a fast paced, sales pursuit environment
  • Manage delivery of system infrastructure features on ASR9K routers
  • Manage development cycles of ASR9K deliveries
  • Work within team and across teams/sites to deliver the network features
  • Motivate engineers within the team to high quality and innovative on-time deliveries

Responsibilities For Cisco Voip Analyst Resume

  • Cisco LAN Support / Configuration – Switches, AP’s, Desktop connectivity
  • Able to work within a customer oriented, positive team environment
  • PreSales Cisco Solutions Design Architect CCNA CCNP CCVP CCDP CCDE CCIE UCS Unified Communications Systems. Netformx Juniper HP Dell Force 10 Avaya Nortel Data SOW Statement of Work RFPs Request for Proposal Enterprise Consulting
  • Provide voice infrastructure support & implementation for the NYU Langone Medical Center’s Cisco Contact Center Express environment
  • Participate as a “hands-on” engineer on project deployments
  • Provide mentorship as a subject-matter-expert to other team members

Responsibilities For Cisco Capital Resume

  • Maintain and develop strategic relationships with Cisco and VAR’s
  • Assess new communication technologies, identify emerging trends, provide recommendations, and assist with the development of a communication and collaboration tools roadmap
  • Work with Cisco and VAR’s to confirm our unified communications environment is stable and optimized
  • Troubleshoot and resolve escalated IT incidents
  • Hands-on experience planning, designing, and implementing Cisco’s UC product line, including Unified Communications Manager, Communications Manager Express, Unity, Unity Connection, Unified Contact Center Express (UCCX), Unified Presence Server, WebEx, and Telepresence

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