Case Worker Resume Sample

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Coleman Bosco
9530 Renner Prairie,  Philadelphia, PA
+1 (555) 262 8119

Work Experience

Case Worker Case Manager
05/2015 - PRESENT
San Francisco, CA
  • Knowledge of the principles and practices of social work and of casework methods and techniques
  • Knowledge of laws, rules, and regulations available to the County relating to public assistance programs
  • Knowledge and experience working with housing and/or homeless programs which include homeless prevention and rapid re-housing
  • Knowledge of the services offered by the Community Assistance division and by other public and private agencies in the area
  • Able to plan, supervise, and direct the activities of a group of professional, para-professional and clerical personnel
  • Able to plan and manage the activities of a social services program designed to alleviate barriers associated with poverty
  • Able to travel throughout the county to assist clients obtain housing or other needs associated with gaining economic independence
  • Able to work with and obtain the cooperation of clients, their families, other social service agencies and other interested groups
Case Worker
09/2008 - 11/2014
Boston, MA
  • Effectively deal with customer service issues
  • Confirm Medicaid eligibility for casualty cases
  • Obtain additional information required for case start-up from beneficiaries and/or attorneys
  • Intake referral leads from attorneys, insurance adjusters, and medical providers
  • Review and research leads regarding potential accident or trauma situations – perform the initial determination through on-going case management
  • Investigate, research, review, and compile information from multiple sources. Interface with attorneys, insurance adjusters, and medical providers, court staff, personal representatives/executors of estates, and family members
  • Prepare necessary correspondence, liens, and other documents
  • Work, maintain, and manage active Casualty and/or Estate recovery cases
  • Perform basic legal research; compile various reports
Financial Case Worker
12/2002 - 06/2008
Boston, MA
  • Review medical claims histories; compile various reports
  • Strong communication skills and excellent organizational and prioritization skills
  • Handle conflict appropriately and constructively and the ability to practice flexibility and adaptability in the work place
  • Engage family members of survivors’ and empower them with skills to help survivors’ cope
  • Facilitate referrals to critical services meeting survivors’ needs
  • BA/BS in social with 1 to 2 years’ relevant experience in SGBV and PSS with a sound understanding of protection in humanitarian relief settings
  • Implements agency’s Nutrition Education Plan and related curriculum
  • Provides ongoing staff training within a specific office regarding the technical and client management dimensions of Company’s offender management system, including effective integration of information, technology and treatment
  • Manages a participant caseload using principles of the “What Works” system. Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in Company database


Siena Heights University
1996 - 2001
Bachelor's Degree in Social Work

Professional Skills

  • Detailed and accurate record keeping, computer proficient: Microsoft Word, Excel, PowerPoint, Access, Publisher, and Outlook, strong phone skills
  • Develop strong communication and case management skills
  • Strong social skills and knowledge
  • Excellent writing skills, public speaking, and proficiency are required
  • Detail oriented Excellent computer skills
  • Prior foster care experience and knowledge of NYSDSS regulations and FASPs
  • Previous experience working with the Adult population dealing with Substance Abuse

How to write Case Worker Resume

Case Worker role is responsible for database, training, finance, integration, compensation, reporting, digital, insurance, travel, government.
To write great resume for case worker job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Case Worker Resume

The section contact information is important in your case worker resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Case Worker Resume

The section work experience is an essential part of your case worker resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous case worker responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular case worker position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Case Worker resume experience can include:

  • Facilitate evidence-based CBT programs and other life skills programs to participants groups each week. Documents participants’ attendance, participation and progress in Company database
  • Uses knowledge of community resources and skill in negotiating community and of entitlement programs
  • Experience working with families and adolescents in the child welfare system
  • Experience with youth and families
  • Some knowledge and experience with mental health
  • Case Worker experience

Education on a Case Worker Resume

Make sure to make education a priority on your case worker resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your case worker experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Case Worker Resume

When listing skills on your case worker resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical case worker skills:

  • Have a pro-active approach with strong organizational skills
  • Effectively engage parents
  • Identifies unmet biopsychosocial needs and under the supervision of coordinator, assists patients to meet those needs effectively
  • Previous Case Working experience
  • Experience providing service coordination and information, linkages, and referrals for community-based services to families with special needs
  • Volunteer or Paid experience with youth and families in a community setting

List of Typical Experience For a Case Worker Resume


Experience For Registered Dietitian / Case Worker Resume

  • Establishes and maintains professional relationships with patients and families
  • Maintains documentation of case activity in the patient chart in accordance with hospital requirements
  • Arranges patient transportation for program attendance and special trips or events
  • Communicates with transport -company to arrange service
  • Coordinates vehicle needs for special trips
  • Advises currently enrolled students regarding educational and personal adjustment issues. Assists students with goal maintenance and individualized career planning
  • Retains a compilation of statistics, written reports and correspondence within student files. Prepares monthly mandatory reports for management review
  • Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program

Experience For Financial Case Worker Resume

  • Develops intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week
  • Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS)
  • Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines
  • Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
  • Assists clients in locating/securing affordable housing; conducts home visitations when appropriate; ensures that client’s living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds
  • Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan
  • Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client’s progress

Experience For RAM Case Worker Resume

  • Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same
  • Reviews budget and advises Social Services director / Program Coordinator if expenditures are not in compliance with program budget, making recommendations as needed to ensure expenditures remain in compliance with approved program agreement
  • Prepares, completes, and processed food, clothing, and furniture vouchers of eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance
  • Conducts tours of program facility for outside agencies as requested
  • Assists with community services as needed
  • Manages a participant caseload using principles of the "What Works" system. Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants' progress or regress in Company database
  • Facilitate evidence-based CBT programs and other life skills programs to participants groups each week. Documents participants' attendance, participation and progress in Company database

Experience For Case Worker Case Manager Resume

  • Develop and monitor the participant's progress relative to their CMP through all phrases of the program
  • Keep the AOR apprised of participant's progress
  • Responsible for the development and implementation of systems, in alignment with Company policies and procedures and principles of the "What Works" system, to enhance operational efficiency and delivery of services to clients referred for supervision or treatment
  • Provides ongoing staff training within a specific office regarding the technical and client management dimensions of Company's offender management system, including effective integration of information, technology and treatment
  • Provide economic case management to include using various online tools to screen for public benefits, providing application assistance, conducting budget assessments, providing referrals and conducting follow-up with clients to ensure that they receive the assistance required

Experience For Eaedc Cash Case Worker Resume

  • Participate in the preparation and implementation of committee meetings, marketing and external relations and program reporting
  • Assist in developing and revising the program policy as requested per the specifications of the program/grant
  • Conduct outreach to organizations serving older adults
  • Coordinate day-to-day program operations, including program logistics at various Senior Centers and partner sites
  • Enter timely data into designated care management or related applications

Experience For Case Worker Supervisor Resume

  • Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to parents/caregivers, other agencies, vendors and governmental entities
  • Covers Social Workers’ cases requiring emergency intervention
  • Discusses, with the Social Worker, care plan and means to facilitate patients’ goals

List of Typical Skills For a Case Worker Resume


Skills For Registered Dietitian / Case Worker Resume

  • Excellent drafting skills with speed and accuracy
  • Experience working with older adults or financial literacy
  • Demonstrate proficiency in client assessments and evaluations
  • Experience providing direct counseling, guidance, crisis intervention or information and referral services
  • Experience of working within a fraud/risk/intelligence environment(s)
  • Experience of working within a fraud/risk/intelligence environments
  • Able to operate a motorized vehicle
  • Experience in income support, social services, finance, or business administration

Skills For Financial Case Worker Resume

  • Reviewing requests for entry visas and providing assessment of eligibility and requirements for visa type based on planned activities;
  • Providing guidance on legalisation of various documents and ensuring it is properly done for acceptance by foreign jurisdiction; and
  • Working knowledge of the provision of Social Services in a variety of settings
  • Communicating with visa applicants, corporate clients and relocation specialists to explain visa processes and identify information required for submissions;
  • Drafting letters in support of business visas and other consular applications to meet country requirements;

Skills For RAM Case Worker Resume

  • Monitoring consular applications to ensure timely issuance of visas and other benefits;
  • Establish working relationships with clients in need of counseling and supportive services
  • New York State Certified Sexual Assault Counselor (or be willing to apply for certification with appropriate training provided by our department)
  • Completes discharge plans of clients exiting the program; transfers file contents to non-active file; prepares card for follow-up mailing
  • Assist in developing and revising the service policy manual
  • Establish working relationships with participants in need of supportive services
  • Obtain working knowledge about diverse backgrounds to assist youth and their needs in the juvenile justice system

Skills For Case Worker Case Manager Resume

  • Discharge planning and community resource knowledge
  • Highly responsive to client needs whether in writing or verbally
  • Attend daily morning devotions and participates in prayer support for the ministry, its donors and volunteers
  • Covers Social Workers' cases requiring emergency intervention
  • Assists students with goal maintenance and individualized career planning. Assists program participants with completion of academic forms and applications
  • Assists in performing social service work for special or seasonal projects

Skills For Eaedc Cash Case Worker Resume

  • Microsoft Office/Suite proficient (specifically Microsoft Word, Excel)
  • Knowledgeable about the effect and impact of substance abuse
  • Work cooperatively with their agency supervisor(s), KEEP, PTC, and YDSC consultants, ACS and other team members
  • Accurate documentation skills, analyzing information, decision making, research skills, people skills, resolving conflict, people management, integrity, good at taking direction, ability to connect with children and families in a strength bases manner
  • Investigate requests to identify best-matched candidates based on need, eligibility and other program criteria. Interview applicants and gather pertinent background information including financial history. Facilitate background checks and drug screening, if required

Skills For Case Worker Supervisor Resume

  • Strong knowledge of community resources required
  • Work independently, a flexible schedule to travel is necessary
  • Spanish proficiency, verbal and written
  • Familiarity with Child Welfare systems (NYCCS), including knowledge or resources available to the foster care population in general and to the severely emotionally disturbed (SED) and/or developmentally disabled
  • A working understanding of the Fraud Act 2006
  • Knowledge of applicable laws, rules, and regulations relating to providing public assistance and medical care
  • It is essential that the person has the ability to analyse and review cases in order to prevent risk losses

Skills For Case Worker Resume

  • A knowledge of current risk
  • A knowledge of current risk issues
  • Knowledge of the principles and practices of social work and the recognized casework methods and techniques
  • Able to achieve rapport and to establish effective relationships with applicants, victims, law enforcement officers/agency staff, their relatives, and other interested persons
  • Conduct interactive interviews; utilizing the agency’s PC based eligibility system
  • Highly organized, with ability to multi task
  • Basic Knowledge of Case Management
  • Travel to multiple locations, locally
  • Knowledge of the New York State Office of Victim Services compensation process

Skills For Registered Dietitian / Case Worker Resume

  • Reliable transportation is required to meet with clients at other locations and to attend any required meetings
  • Preparing and filing requests for obtaining police clearances, educational documents and vital statistics certificates from a variety of government agencies and seeking expedited processing where required;
  • Researching foreign embassy / consulate resources for changes to visa requirements to ensure current guidance is provided in relation to each consulate application;
  • Other related client service activities
  • Post graduate Paralegal license
  • Recommends potential recipients for consideration to Case Manager of NAM
  • Direct those homeowners who do not meet our beneficiary criteria to other agencies or organizations in the area that can help
  • Work with homeowner to procure and use FEMA and insurance money for the construction of their home. Enforce requirements to use that money for its intended purpose

Skills For Financial Case Worker Resume

  • Maintain proper documentation and tracking to ensure successful completion of each project. Keep detailed files of each homeowner’s paperwork and track homeowners’ work hours and enforce work hour requirements
  • Communicate and minister to homeowners, keeping them informed of the team’s progress and assisting in their requests
  • As program progresses, initiate local church involvement in the lives of our beneficiaries, to ensure they are continually ministered to, even after Samaritan’s Purse has left the area
  • Document work and events with digital photographs and share them with NAM Social Media Specialist
  • Follow up with recipients through project completion and minister to them throughout
  • Follow policies and procedures of Samaritan’s Purse as set forth in the Policies Manual
  • To review daily and in a timely manner all risk cases that appear from the risk detection systems, exception reports or from other sources
  • To identify and freeze funds on retailers’ accounts in Barclays, likewise issue indemnities on other banks and stop funds settlement to retailers

Skills For RAM Case Worker Resume

  • Terminate retailer’s facilities and complete were necessary VMAS/MATCH registrations as well as SAR’s documentations
  • SALARMY - Introduction to The Salvation Army Emergency Disaster Services
  • Keep the AOR apprised of participant’s progress
  • Communicates psychosocial information to others
  • Discusses, with the Social Worker, care plan and means to facilitate patients' goals
  • Maintains related records and charts progress notes; documents the nature and extent of interventions made; and makes copy of record for the Unit file
  • Participates in interdisciplinary team meetings for discussion and implementation of plans of care
  • Maintains documentation in the patient chart in accordance with department requirements
  • Maintains current available treatment resource referrals and appropriate utilization

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