Case Manager Supervisor Resume Sample

1 vote
Estel Marquardt
26563 Balistreri Fields,  Dallas, TX
+1 (555) 673 4791

Work Experience

Case Manager Supervisor
07/2017 - PRESENT
Detroit, MI
  • Supervises the management, development, coordination, monitoring and evaluation of non-residential case management for assigned district or region
  • Reviews required court reports, such as terminations, revocations, warrants or affidavits, prior to being filed with the court. Ensures all reports are prepared and filed in accordance with proper processing standards as outlined in company policy and procedures, and that all conditions are accurate. Reviews documents to ensure proper communication. Makes edits and corrections as needed
  • Conducts quarterly case management quality assurance audits across assigned district or region. Reports findings in accordance with company policies and procedures
  • Completes periodic evaluations to assess client's probation status and ensure proper case management policies and procedures are followed. Reviews electronic state files auditing for proper classification and documentation. Reports deficiencies found to management and addresses the necessary corrective actions with case manager
  • Assist in development, implementation, coordination, monitoring and evaluation of facility case management and counseling services on an on-going basis
  • Review, process and respond (via corporate counsel) to lawsuits; attend court hearings, when necessary
  • Initiate and complete investigations and inquiries with accuracy by gathering information and evidence, interviewing and obtaining the statements of victims, witnesses, suspects and confidential informers; exercise independent judgment by determining when probable cause exists to recommend or take disciplinary action
Supervisor, Case Manager
11/2010 - 01/2017
Houston, TX
  • Participate in drafting the responses to the contracting agency following inspections and audits with specific plans of action
  • Provides ongoing staff training within a specific office regarding the technical and client management dimensions of Company’s offender management system, including effective integration of information, technology and treatment
  • Responsible for monitoring activities of customer service staff, ensuring employees are meeting performance measures relating to customer satisfaction
  • Has overall responsibility for account management/customer service activities of a branch
  • Implements policies and procedures and its operating plans
  • Anticipates and provides solutions to the most complex business, operations, and customer service problems
  • Directly, or through Supervisors, leads customer service staff
Supervisor Case Manager
08/2007 - 09/2010
Dallas, TX
  • Excellent knowledge of the insurance brokerage business
  • Has ultimate responsibility for the account management/customer service function of a single business line
  • Assures adequate resources are available so that all client performance guarantees and corporate standards are met
  • Interacts with case managers in reviewing cases and utilization pattern
  • Facilitates implementation of department policies, procedures and protocols
  • Maintains confidentiality, ethical and professional standards of all direct line and supervisory staff
  • Coordinates clinical interface with other operational units and departments as well as internal/external clients to ensure delivery of quality services
  • Identifies areas for quality improvement and implements QI activities within Clinical Department
  • Monitors Department compliance with all performance standards, legal and regulatory requirements


University of Phoenix - Fairfield County Campus
2002 - 2006
Bachelor's Degree in Management

Professional Skills

  • Strong interpersonal skills and the ability to develop and maintain relationships with persons of various personality types
  • Listen effectively and make decisions/recommendations based on valid and relevant information
  • Implore the physical, sensory, and cognitive skills sufficient to perform the essential functions
  • Ensures Case Management staff effectively assists consumers in enrolling / disenrolling in health plans
  • Three years of experience in one of the following areas: Case Management,
  • Ensures Case Management staff effectively educates consumers in managed care, accessing services, and other information
  • Show and demonstrate empathy and concern for a patients’ welfare

How to write Case Manager Supervisor Resume

Case Manager Supervisor role is responsible for insurance, reporting, payroll, security, auditing, training, travel, administrative, health, search.
To write great resume for case manager supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Case Manager Supervisor Resume

The section contact information is important in your case manager supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Case Manager Supervisor Resume

The section work experience is an essential part of your case manager supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous case manager supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular case manager supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Case Manager Supervisor resume experience can include:

  • Supervises staff, hires/motivates, and evaluates technical/support staff to assure effectiveness of programs and appropriate professional evaluation of medical services
  • Checks exemption, expedited disenrollment, good cause, MLTC Enrollment Denials, MLTC Involuntary Disenrollment, and FIDA report logs
  • Supervises Case Management staff, including the functions associated with Case Management and forms processing
  • Provides on-going training and support to Case Management counselors
  • Provides for areas under supervision to be adequately staffed; fills in periodically during periods of short staffing
  • Monitors the performance of assigned staff, providing feedback and education to staff to improve performance

Education on a Case Manager Supervisor Resume

Make sure to make education a priority on your case manager supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your case manager supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Case Manager Supervisor Resume

When listing skills on your case manager supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical case manager supervisor skills:

  • Health care experience to include 3 years varied clinical experience; required
  • Ensures Case Management staff effectively assess consumers' health care needs and assists consumers in the exemption and exclusion, MLTC, and FIDA processes
  • Case Management experience
  • Management/Supervisory experience in a Managed Care Organization
  • Experience as RN
  • Acute hospital case management experience required

List of Typical Skills For a Case Manager Supervisor Resume


Skills For Supervisor, Case Manager Resume

  • Directly applicable work experience
  • Excellent knowledge of professional and industry standards and practices
  • Three (3) years of acute care experience
  • Utilization Management or Case/Disease Management experience required
  • Leadership/supervisory experience required
  • Counseling (as used in providing advice and assistance) and interacting with members and their family/guardians
  • Assess the needs and determine the suitability of Individual Family Support Plans/Individual Service Plans, teaching and coaching/training
  • Mid-level position offering daily operational oversight and staff mentoring
  • Utilize a computer including the use of Microsoft Office and various internet/intranet based programs

Skills For Case Manager / HHA Supervisor Resume

  • Meets with subordinate staff to assist with identifying necessary changes and modifications to Individual Support Plans
  • Assists Case Management counselors and lead counselors in responding to exemption and exclusion, MLTC, and FIDA calls when needed
  • Conducts annual home-visit inspections of assigned Telecommuting CSRs
  • Knowledge of the concepts and standards of practice associated with case management
  • Comprehensive knowledge of healthcare principles and practices
  • Leadership, team building, listening, group facilitation, problem identification and resolution, interviewing, conducting needs assessments and interpersonal relations
  • 1949 Avenida del Oro, Suite 106 , Oceanside, CA 92056-5829 USA
  • 210 East 8th Street Suite C , Fremont, NE 68025-5089 USA

Skills For Supervisor Case Manager Resume

  • Analyze issues and develop positive solutions
  • Supervise a unit of 6 – 8 professional staff, drive a motor vehicle, maintain confidentiality and work independently and within diverse work teams
  • 2455 South 7th Street
  • Supervises and directs work activities of subordinate staff and provides necessary training, technical advice, and assistance to staff regarding development, implementation, or monitoring of member Individual Support Plans (ISP), and completes performance evaluations
  • Reviews cases assigned to work unit and assesses needs and assigns cases to staff members
  • Reviews Individual Support Plan (ISP) developed by the Support Coordinator to ensure member needs are met and ensures assignment area is completed within established time lines in compliance with quality standards
  • Attends and facilitates meetings, including but not limited to, staff meetings, district supervisory meetings, meetings with representatives of other governmental and community organizations, and district and statewide workgroups
  • Develops support plans for the most difficult and complex cases assigned to the work unit and interviews and counsels members and family members, makes modifications to the ISP as necessary
  • Federal and State Statutes, agency policies and procedures relating to the care and treatment of persons with developmental disabilities

Skills For Case Manager Supervisor Resume

  • Agency personnel rules and practices
  • Principles and practices of case management, methodology, procedures, and techniques in development of Individual Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities
  • 11420 North 19th Avenue
  • Registered Nurse (RN) - TX (active, no restrictions)
  • Registered Nurse (RN) license through the State of Alaska upon hire date required

Skills For Supervisor, Case Manager Resume

  • Active Registered Nurse license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law
  • Graduation from an accredited college or University with a baccalaureate in
  • Position requires direct contact with clients
  • Cardiopulmonary Resuscitation (CPR) certified through the American Heart Association
  • Ensures that the Exemption and Exclusion, Expedited Disenrollment/Transfer, Good Cause, MLTC Enrollment Denials, MLTC Involuntary Disenrollment, and FIDA forms are being processed efficiently and accurately
  • Identifies breakdowns in the forms processing system and recommends solutions to the Central Operations Manager
  • Ensures the Case Management staff maintains updated knowledge of the project policies and knowledge of health plans that are available to consumers

Skills For Case Manager / HHA Supervisor Resume

  • Communicates with Local Department of Social Service Offices on E&E, MLTC, and FIDA issues
  • Ensures E&E, MLTC, and FIDA documentation are up to date
  • Audits subordinates’ payroll records and reviews the use of overtime
  • Provides guidance and oversight to case managers during client investigations as needed. Provides training, when necessary, to case managers to determine proper reporting protocol, procedures and documentation. Allows case manager to exercise independent judgment by determining when probable cause exists to recommend or take disciplinary action
  • More than just a job but the start of a successful career!

Skills For Supervisor Case Manager Resume

  • Supportive environment where employee growth is promoted
  • Comprehensive benefits package & competitive wages
  • Communicates with consumers
  • PTO & paid holidays
  • Maintains absolute security and confidentiality of client and administrative files; audits files to determine that all services provided are documented; reviews status of client to verify that all treatment and therapeutic programs are completed and that all contractual deadlines are met and electronically documented in proper client management system

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