Business Systems Administrator Resume Sample

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Brett Moore
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Work Experience


Business Systems Administrator
05/2015 - PRESENT
Philadelphia, PA
  • Financial Services and/or Information Technology
  • Basic knowledge of business systems software, PC’s, LAN’s, WAN’s
  • Basic knowledge of Visual Basic macro’s
  • Performs complex system administration and enhancement development. Monitors and validates tasks are executed based on business requirements and are in compliance with bank policy
  • Receives business requests and performs preliminary analysis to determine if application issues need escalation
  • Performs system software upgrades including planning/scheduling, testing, and coordination
  • Configure and install all new hardware to user specifications
  • Maintain interfaces with CHCS, TAMMIS, DMLSS, ORMS to ensure data integrity and delivery to appropriate POU cabinet
Yardi Business Systems Administrator
01/2013 - 03/2015
Boston, MA
  • Maintain pharmaceutical and medical/surgical database and ensure synchronicity with DMLSS and CHCS
  • Troubleshoot, repair, and perform preventive maintenance on all hardware in the POU environment
  • Provides recommendations regarding hardware and system software planning and budgeting
  • Provide user training and access for all new personnel assigned; ensure access is compatible with user’s professional competencies
  • Collect, analyze, and report expense and user compliance data
  • Working knowledge and experience in materials management, pharmacy, and distribution in a hospital environment
  • Working knowledge and experience to include analysis, systems programming, and network management
  • Experience in electrical, mechanical, and computer repair
Financial Business Systems Administrator
09/2010 - 12/2012
Detroit, MI
  • Fully competent in the use of commercial business software, i.e. Microsoft Office
  • Working knowledge and experience using DoD legacy systems CHCS, DMLSS, TAMMIS, and ORMS
  • Be results and detail oriented
  • NACLC level security clearance is required
  • Serve as a primary system administrator for Quorum Land and assist with current application upgrade process
  • Coordinate the evaluation, scope and completion of new enhancement requests
  • Work with team to identify and troubleshoot issues. Track and appropriately escalate production issues
  • Work with business to identify points of opportunity to add value

Education


Pacific States University
2004 - 2009
Bachelor's Degree in Business Administration

Professional Skills


  • Actual experience (3 or more years) related to enterprise business systems such as Salesforce, NetSuite, Jive, or DocuSign (not software like Citrix, Active Directory, VMware, etc.) in the following areas
  • Demonstrated strong professional, interpersonal, collaboration, customer service and team building skills
  • Experience developing and maintaining interfaces with Workforce Integration Manager Prior experience configuring and troubleshooting Kronos devices
  • Excellent customer service, communication, troubleshooting and problem solving skills
  • Possess strong analytical, interpersonal, organizational, and communication skills
  • Excellent oral and written communication skills; ability to interact with all levels of business colleagues
  • Superior problem solving, customer service, organization skills and emotional intelligence

How to write Business Systems Administrator Resume

Business Systems Administrator role is responsible for customer, business, finance, training, integration, database, security, java, reporting, design.
To write great resume for business systems administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Systems Administrator Resume

The section contact information is important in your business systems administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Systems Administrator Resume

The section work experience is an essential part of your business systems administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business systems administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business systems administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Business Systems Administrator resume experience can include:

  • Excellent leadership capabilities with 2 years’ experience of organising and coaching a team
  • Learn the details of all staff roles throughout the organization to be able to support them effectively
  • Partnering with finance colleagues to manage project financial data through the effective use of SAP transactions and adherence to corporate financial policies
  • Experience partnering with FP&A and working with finance planning applications
  • Experience configuring and troubleshooting hardware devices
  • Experience with report writing and report writing tools

Education on a Business Systems Administrator Resume

Make sure to make education a priority on your business systems administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business systems administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Systems Administrator Resume

When listing skills on your business systems administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical business systems administrator skills:

  • Excellent time management skills and a positive attitude
  • Prior experience providing Tier 2 support for enterprise class applications
  • Exceptional critical thinking, analytical skills and attention to detail
  • Prior experience with Salesforce, Financial Force, Concur, Xactly, Ceridian, or Avalara is considered an asset
  • Proficient documentation Skills in Visio, Word, Excel, Powerpoint
  • Proven ability to work independently, managing tasks and projects, and demonstrated ability to follow through and accomplish work

List of Typical Experience For a Business Systems Administrator Resume

1

Experience For Yardi Business Systems Administrator Resume

  • Experience administering Kronos Workforce Timekeeper, Kronos Attendance Manager, Kronos Leave Manager, and Kronos Workforce Telestaff
  • Experience with and understanding of Kronos pay rules
  • Familiar and experienced with Oracle databases
  • Hands on experience with administration of SaaS applications
  • Establish and maintain effective relationships with users, staff members, consultants and vendors
  • Experience in system administration of Microsoft Dynamics GP application or similar ERP system
2

Experience For Business Systems Administrator Dynamics CRM Resume

  • Manage permission controls to support a strong internal control environment
  • Experience as a systems administrator
  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of business processes
  • Experience with Kronos Workforce Timekeeper in a senior administrator function, or a similar level position
  • Experience with Approva
  • Administering and supporting enterprise class software
  • Familiarity with implementing and administering Service Management toolsets
3

Experience For Financial Business Systems Administrator Resume

  • Develops test scripts and quality assurance plans for unit level testing
  • Conducts and approves unit level testing
  • Track record of reducing service degradation and service interruption events
  • Co-develops End User training curriculum
  • Conducts end user and support training classes
4

Experience For Senior Business Systems Administrator Resume

  • Understand information shared from multiple people/departments/groups and reconcile needs to Quorum capabilities and best practices
  • Evaluates and recommends changes or additions to company’s computer systems, using substantial knowledge of information technology systems and methods, as well as knowledge of departmental operations. Identifies possible improvements and makes recommendations for purchase of new information systems hardware and software
  • BS or Certificate in Computer Science or related field
  • Primary support of VHDA’s Mortgage Loan Origination system
  • Resolve problems encountered by Intelex staff across many departments and systems
  • Continuous improvement and documentation of systems and procedures
  • Reports to the Manager, Financial Systems
5

Experience For Archer Business Systems Administrator Resume

  • Works in collaboration with Finance, Services, Sales and Operational Excellence
  • Works to support key organizational business units
  • Develop and maintain systems documentation, test procedures and outcomes
  • Integrate newly acquired companies onto corporate business systems
  • Apply patches and version upgrades to corporate business systems
  • Work with the business to research and implement new features and alternative application configurations to gain efficiencies
  • Knowledge of system administration of business systems and databases
  • Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads, and investigate and solve problems with minimal supervision and good attention to detail
  • A willingness to travel to provide remote site support
6

Experience For VP Risk Business Systems Administrator Resume

  • Build ad-hoc reports and dashboards
  • Build automation tools such as Workflow Rules, Processes, and Apex
  • Communicate across departments to gather system requirements
  • Provide day-to-day administrative support for multiple SaaS based applications (e.g. Coupa, NetSuite, Bamboo HR)
  • Collaborate with the rest of the IT development teams to participate in projects and identify system improvements
  • Meet or exceed internal and external client requirements with respect to time, cost efficiency & business value
  • Provide support for deployed applications
  • Self-trains on all new business systems to gain knowledge required to provide customer support across multiple business functions
7

Experience For Business Systems Administrator Resume

  • Performs system administration and support for multiple financial and business applications
  • Provide day-to-day administrative support for multiple SaaS based and on-premise applications (e.g. Zendesk, Moodle, SpongeUK)
  • Triage and resolve issues reported by users in the various applications
  • Responsible for the overall change management, effectiveness and performance of the PDI environment. This includes monitoring system performance and suitability to business needs, working with system providers for ongoing support, upgrades and functionality enhancements
  • Able to communicate clearly, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. Your knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the Company
  • First line of support for business users having PDI performance issues, automated job issues and anything else that doesn’t operate normally in day-to-day operations
  • Ensure that communication with business users is effective via regular meetings to review outstanding problems and initiatives to improve system performance
8

Experience For Yardi Business Systems Administrator Resume

  • Creation, support and management of scheduled tasks
  • Support and ongoing improvement of assigned application systems, working closely with business owners and managers to prioritize IT efforts, and to leverage technology to support business and financial objectives
  • For significant system enhancements and upgrades, be a key member of the testing team as well as guide the infrastructure changes required. Coordinate deployment of patches, enhancements, and major rollouts with the business and technical teams
  • Develops, publishes, and maintains system road maps to include a version upgrade policy that is both business-sensitive and technically robust
  • Identifies and takes action necessary to resolve by performing root cause analysis as necessary prevent recurring issues and report results to the appropriate IT and business teams
  • Schedules and perform software installations and upgrades to operating systems and layered software packages. Maintain them in accordance with established IT policies and procedures
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, proofs of concept
  • Managing problem and request tickets, providing resolution within published SLA guidelines
9

Experience For Business Systems Administrator Dynamics CRM Resume

  • Bring new ideas to the team, teach best practices, pitch and lead adoption of change
  • Confirms that unit and system testing for all system changes and upgrades are properly completed and approved before moving anything to production
  • Maintains Kronos Pay Rules, answers questions pertaining to rules, modifies existing rules, and creates new rules
  • Serves as Tier 2 support for web servers, application servers, interfaces, peripheral devices, internal application functions, and user provisioning
  • Modifies existing system reports and develops new reports
  • Provide performance level optimization recommendations
  • Collaborate in the design, development and deployment of applications and enhancements
  • Configure software scripts, programs and interfaces to create new or enhance functionality
  • Work closely with PDI support and consultants to build and implement solutions
10

Experience For Financial Business Systems Administrator Resume

  • Maintain Global’s IT general controls framework, including but not limited to managing user access rights, password, and change control policies. Create, maintain and enforce written policies and procedures regarding use and support of applications by the IT Department and throughout the organization
  • Support all audit requirements. Bi-annual user re-certifications, daily support ticket management, non-store PDI user management
  • Ensure that agreed audit recommendations are implemented at agreed times, and that recommended procedures are consistently followed
  • Conduct routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelines
  • Development, support and documentation of scheduled tasks

List of Typical Skills For a Business Systems Administrator Resume

1

Skills For Yardi Business Systems Administrator Resume

  • Demonstrated effective presentation, verbal and written communication skills on technical information to internal and external customers
  • Solid understanding of Microsoft Office suite with advanced Excel skills
  • Experience querying data in multi-table database environment using SQL
  • Experience with data management and taking initiative to resolve issues
  • Experience developing software in a professional capacity
2

Skills For Business Systems Administrator Dynamics CRM Resume

  • Experience administering internal application security
  • Experience working within a project management matrix organization
  • Experience working with Quorum as an administrator
  • Support organizational initiatives and business goals through the application of SAP expertise, effective data analysis and reporting
  • Demonstrated knowledge in business processes, systems, data analysis and reporting
  • Experience with implementations, migrations, customizations, upgrades, integrations and supporting of an ERP system
3

Skills For Financial Business Systems Administrator Resume

  • Experience supporting Quorum Land (QLS)
  • FinanceCenter (CapitalStream) experience desired
  • Experience in the position offered or related
  • Experience with Oracle GRC Control suite
  • Experience with Oracle database (RDBMS)
  • Experience with enterprise risk management (ERM); and
4

Skills For Senior Business Systems Administrator Resume

  • Experience with Encompass Loan Origination System (LOS), or comparable LOS
  • Takes initiative for professional development and skill mastery
  • Financial Services and/or Information Technology experience
  • Experience with JSP, XML, JAVA
  • Experience with large financial applications
  • Experience in a Microsoft server environment
5

Skills For Archer Business Systems Administrator Resume

  • Five years of experience in a senior application administrator function, or a similar level position
  • Prioritize and balance multiple tasks simultaneously and meet deadlines
  • Experience in Quality Management Systems (QMS) or EtQ Reliance
  • Strong knowledge of business systems software, PC’s, LAN’s, WAN’s
  • Advanced experience in Visual Basic macro’s
  • Experience with CRMFusion’s DemandTools software desired
6

Skills For VP Risk Business Systems Administrator Resume

  • Experience with SAP / Ariba systems
  • Proven ability to work in a global organization
  • Work experience in business analysis, customer service or sales operations
  • Experience with report building using database field/table structure and logic criteria
  • Experience with CRM systems like Salesforce.com, SAP SD Customer Master, etc
  • Strong Microsoft Office (Word, Excel, etc) knowledge
  • Working knowledge of Microsoft SQL Server (or other relational databases) and including writing T-SQL queries
  • Working knowledge of system architecture relevant in supporting the specific software application
  • Working knowledge of underlying database relevant to the specific software application (MS SQL, Oracle, Sybase)
7

Skills For Business Systems Administrator Resume

  • Gathering and documenting business requirements and processes
  • Ongoing system enhancement and modification to meet business needs
  • Training in ITIL/Familiar ITIL Lifecycle processes
  • Implementing the corporate software selection process
  • Providing Tier 1 and 2 support for end users
  • Working with vendors in a hosted environment
  • Manage groups systems inventory, facilitate the ordering of new equipment and tracking of renewal and licensing data
8

Skills For Yardi Business Systems Administrator Resume

  • Execute key SAP transactions in support of project opening, estimating, and project closing processes
  • Maintain existing systems such as adding/removing users and permission controls
  • Carry out routine auditing, monitoring, testing, and maintenance of the systems environments
  • Maintain existing systems such as adding/removing users
  • Adept at learning and understanding how systems function
  • Report Design using Crystal Reports or other integrated reporting tool
9

Skills For Business Systems Administrator Dynamics CRM Resume

  • Manage weekly contractor / freelancer time reporting and payment processing
  • Administering and supporting enterprise class software
  • Develops training curriculum for on-boarding Tier 1 support team members
  • Intermediate knowledge in financial reporting
  • Full understanding of Change Management, Project Management, Application Support, and logical security principles
10

Skills For Financial Business Systems Administrator Resume

  • Possess understanding of Windows server environments, database design, web servers, application servers, interface technologies, LDAP, and J2EE applications
  • Extensive use of APIs and understanding of SOAP and REST architectures
  • Financial Planning & Analysis (TM1)
  • Application testing / UAT support
  • Lead testing of new processes and systems
  • Perform bulk data cleanup operations with an understanding of how that data feeds into other business processes
  • Supports the Finance team predominantly and works in collaboration with the Services, Marketing, Sales and Operational Excellence departments
  • Functions as a business partner to improves current systems and associated business processes by analyzing requirements and current practices
  • Recommends system and process controls by identifying problems and necessary remediation steps

List of Typical Responsibilities For a Business Systems Administrator Resume

1

Responsibilities For Yardi Business Systems Administrator Resume

  • Windows, Linux, Apple Operating Systems
  • Participate in all phases of our Scrum/Kanban hybrid SDLC
  • Build, test and, maintain solutions for our clients and internal team
  • Identify root cause, propose solutions, and assist in the resolution of production issues
  • Monitors system stability, performs root-cause analysis of issues, resolves system issues, and maintains system parameter configuration
2

Responsibilities For Business Systems Administrator Dynamics CRM Resume

  • Administers internal application security within the Kronos Workforce Central WFM application suite (WFC and TeleStaff)
  • Ensures that applications are used within licensing guidelines bound by software vendor contract. Keeps all system components patched with latest software and firmware on a continuing basis
  • Troubleshoots and maintains interfaces with internal and external systems
  • Uses appropriate tools and procedures to resolve issues and make needed modifications
  • Responsible for identifying trends, reporting to leadership, developing proactive responses to resolve the issues, and executing responses once approved; includes sizing, load balancing, reoccurring errors, and performance degradation
  • Maintains knowledge of implemented application data schemas, and queries databases. Increases understanding of application function, and shares application knowledge with enterprise business intelligence team. Ensures that knowledge is documented in administrative document stores
  • Assesses HR needs by soliciting requirements from business sponsors, owners, stakeholders, subject matter experts, vendors, and other IT staff to formulate solutions through the use of the Kronos application suite
  • Leads and/or participates in regression, integration and user acceptance testing to ensure Kronos enhancements meet the outlined requirements
  • Collaborates with process owners, developers, administrators and Program Managers on GAP's, design specifications, Kronos/Data Mart mapping, and cost analysis for new project requests
3

Responsibilities For Financial Business Systems Administrator Resume

  • Participates in planned quarterly technology outages
  • Liaise with internal software application functional (business) users
  • Liaise with external resources in support of software application
  • Liaise with internal technical resources in support of specific software application
  • Adhere to and enforce company policy
  • Monitor system performance and respond to security and usability concerns
4

Responsibilities For Senior Business Systems Administrator Resume

  • Provide technical support for software related concerns our users encounter
  • Troubleshoot issues and communication of system outages
  • Setup accounts and ensures users have appropriate permissions and security access to perform job function
  • Maintain system and data integrity
  • Perform system audits and present findings in clear, concise, and well-documented reports
  • Assist with Data Analysis as appropriate
  • Communicate and engage with business partners/departments on issues that require attention
  • Adapt and learn quickly and independently
5

Responsibilities For Archer Business Systems Administrator Resume

  • Full knowledge of software development life cycle
  • Knowledge of an ITIL system such as Cherwell or equivalent
  • Participate in on-call support
  • Communicate effectively with business and technical staff, including the ability to document and convey complex ideas both verbally and in written form
  • Responsiveness to markets and opportunities
  • Business Analysis Certification or other relevant certification
6

Responsibilities For VP Risk Business Systems Administrator Resume

  • Manage fiscal year-end activities related to project financials
  • Work closely with Accounts Payable and Purchasing on invoice processing and purchase order reconciliation, process all purchase requisitions, invoices and confirmation requests
  • Work with the department and Finance to ensure that new contractors are set-up within the SAP financial system
  • Provide standard weekly and monthly reports to internal and external colleagues and others in support of day-to-day operations
  • Grant user access, manage security privileges, maintain data and system integrity Project Management software system e.g. Workfront
  • Positive, energetic and empathetic outlook
  • Strong operational knowledge of the sales organization goals and objectives; Build and maintain a solid understanding and subject matter level of knowledge of all Sales Distribution supported business systems
7

Responsibilities For Business Systems Administrator Resume

  • Demonstrated skills in analyzing situations and problem-solving abilities, determining options, strategies and sales organization skills for identifying, tracking, and facilitating issue resolution as shown by previous assignments
  • Take action on Customer Support requests in a professional manner to address customer issues, analyzing the situation, using problem solving skillsets to determine short term and/or long term resolution and effectively communicate the resolution or technical information back to the customer and using the appropriate communication channel
  • Perform as a team player who accepts and responds rapidly to change and is action oriented; Maintain a strong working collaborative relationship with IT to meet the needs of customers
  • Certified Salesforce Administrator certification within 18 months of assuming the position; Maintain the Salesforce certification by studying, scheduling and passing the quarterly Salesforce release tests
  • Availability to provide rotational coverage after hours as needed
  • Provided tier 1+ End User support for one or more of the following retail, manufacturing, and / or warehouse systems: PDI Retail Accounting, High Jump Warehouse Management, Microsoft Dynamics 365, Microsoft Office 365, Just Foods Culinary, Retalix POS, NCR POS, Radiant Kiosk, Oracle DB, or similar enterprise class application
8

Responsibilities For Yardi Business Systems Administrator Resume

  • Professional IT designations/affiliations
  • Certification from Encompass
  • Responsiveness to colleagues
  • Associate in a retail store
  • Monitors and reports system performance
  • Service Management tool (Service Now, Advent Net, Remedy, etc.)
9

Responsibilities For Business Systems Administrator Dynamics CRM Resume

  • Provides Tier 2+ End User support
  • Support PCI and /or SoX environment
  • Directly interact with 3rd party software vendors
  • Responsiveness to clients
  • Develops system road maps
  • Meets all Service Level Agreements (SLA) and Operational Level Agreements (OLA)
10

Responsibilities For Financial Business Systems Administrator Resume

  • Advanced knowledge of end-to-end system processes
  • Develops Tier 1 support documentation
  • Develops and maintains system specific Knowledge Base
  • Track record of top quartile customer service
  • Develops and maintains Service Level Agreements (SLA) with customers
  • Develops Operational Level Agreements (OLA) with support teams
  • Manage vendor relationships and budgets

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